[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I have mailed to you the condition of my a head trauma ( medical document ) also cannot use your certificate in ant law reinforcement agency if I wanted too in NYC I have also sent a letter to Attorney General in your area explaining my condition / refund . I am due for a refund because I have a medical condition if you would like to take this matter to Supreme I'm ready .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Human Resource Management Associates Degree on October 17, 2015 by submitting a...
down payment and a signed enrollment agreement.
[redacted] signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and shipping fees. According to our records, [redacted] contacted us on October 26, 2015 to cancel her account and we advised her of the cancellation policy at that time.
On October 28, 2015, I tried to contact [redacted] to advise her that I would process a full refund of the $98.00. Unfortunately, I was unable to reach her. As of October 30, 2015 [redacted]’s refund of $98.00 was issued to her visa card ending in 8763 and she needs to allow 48-72 hours for it to reflect in her bank. Again, on November 2, 2015 I tried to contact [redacted] to advise her of this, but was unable to reach her. I apologize for any misunderstanding this caused and I hope that [redacted] would consider using Penn Foster in the future.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’ concerns. Ms. [redacted] enrolled in our High School Diploma on October 19th, 2011 by submitting a down payment and a signed enrollment...
agreement. Ms. [redacted] down payment did decline on October 27th, 2011. Ms. [redacted] account was never closed out so per her enrollment agreement payments were becoming past due. As a result Ms. [redacted] account was reported to a collection agency. As of December 7, 2016 we are in the process of having Ms. [redacted] account removed from the agency and having it closed out with a Zero balance. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’s concerns. Ms. [redacted] enrolled in our Medical Billing and Coding Diploma Program on October 21, 2015 by submitting a down payment and a...
signed enrollment agreement. On June 20, 2016 Ms. [redacted] requested we transfer her to The Engineering Technology A.S. Degree Program. The transfer was completed and we transferred $669 from the diploma program to the degree program. On November 16, 2016 Ms. [redacted] requested cancellation of the program. Under the terms of enrollment she is eligible for a refund of $329. Ms. [redacted] advised us that her credit card ending in 1015 had been cancelled and we advised her on November 16, 2016 to provide us with a letter from her bank stating the credit card was cancelled with a zero balance. We have already issued a refund of $98 to the credit card ending in 4355 which Ms. [redacted] used for subsequent payments. As a courtesy I will issue a refund for the full amount of $669, waiving the registration and administrative fees. I called Ms. [redacted] on November 18, 2016 and left a voicemail advising I would issue the full refund but still need the bank letter stating the credit card ending in 1015 has been cancelled. I apologize for any inconvenience Ms. [redacted] has experienced. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Mr. [redacted]’s concerns. Our enrollment dispute policy states individuals who indicate they have never enrolled with us...
would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card. According to our records, we received a letter on July 17, 2015 from [redacted] stating that this is not his enrollment. A letter was sent in response advising him to please send a copy of his driver’s license and social security card for investigation. We have no records of receiving these documents. I had a phone conference with Mr. [redacted] on Thursday, April 21, 2016 in regards to his concerns. Mr. [redacted] refused to send documentation in and was unwilling to speak to me about his concerns. Mr. [redacted] advised me that he spoke to Renee at [redacted] who already handled this complaint on April 19, 2016. Mr. [redacted] did not want to be contacted furthermore by Penn Foster. To honor his request, I have attached the Revdex.com a copy of the letter that was sent to Mr. [redacted] confirming this was handled through [redacted]. I apologize for any inconvenience this may have caused Mr. [redacted]. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Bachelor’s Degree in Criminal Justice on November 13, 2017 by submitting a...
payment in full for the first semester and a signed enrollment agreement. Penn Foster students per the enrollment agreement have six days from the date the contract is signed to receive a full refund. [redacted] sent Penn Foster a cancellation email on November 13th, 2017. Email correspondence can take 1 – 2 business days to be received, processed, and responded to. On November 14, 2017 I responded to [redacted]’s email stating I did cancel out his account and put in a request for a full refund. Due to the method [redacted] paid for his account (ACH), we allow a 28 day clearing period before we can process the refund. Refunds can take up to six weeks. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
Students who enroll online and submit a lower than the suggested down payment of $29.00, are set up on a bi-weekly payment plan. This is stated to students upon selecting their...
payment plan during enrollment. On April 10, 2015 we took a $50.00 payment from [redacted] as this was two weeks before the due date. On April 17, 2015 [redacted]’s payment was returned to us.
When payments are returned from the bank we charge students a fee of $35.00. [redacted] was advised of this on April 30, 2015.
As a courtesy, we refunded [redacted]’s payment and fee her bank charged her in the amount of $46.00. We mailed her a check on May 11, 2015 [redacted] with tracking number [redacted]. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Crossland
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on March 15, 2016 by submitting a down payment and signed...
enrollment agreement.
Students who cancel after five days and have not submitted an exam they would owe the registration fee. According to our records, [redacted] never contacted us in regards to cancelling her account or we would have advised her of this policy.
As a courtesy, I have refunded [redacted]’s down payment, $1.00 which she will receive in the next 7-10 days. Once [redacted]’s refund is processed, her account will be cancelled with no further financial obligations. I apologize for any inconvenience this may have caused [redacted].
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted] Student Care
I welcome the opportunity to address [redacted]’s concerns. [redacted]’s son, [redacted] enrolled in our High School Diploma on October...
15, 2013 by submitting a signed enrollment agreement and a down payment.
On [redacted]’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. In addition, the last payment we received from [redacted] was on February 5, 2014; as a result, she was placed in an outside agency. According to our records, [redacted] never contacted us to cancel her son’s account or we would have advised her of this.
As a courtesy, I have cancelled [redacted]’s son’s account lowering the liability fifteen percent from $603.24 to $512.75. [redacted]’s remaining balance is $315.75 as she has already paid $197.00. Payments need to be made to the outside agency until the balance is paid in full. [redacted] can make payments to:
[redacted]
PO Box [redacted]
Wyoming, PA [redacted]
Ph: ###-###-####
If you have any further questions, please contact me directly at ###-###-####.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I have not seen that video! Id like to know where on the student homepage that was located. I'd also like to see the student orentation. Because that is supposedly where I saw the EXACT requirements. How many children I need in each are group ect. It's a shame you weren't willing to work with me and the place I am employed.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
* To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our Business Management Associate Degree Program on February 9, 2015 by...
submitting a signed enrollment agreement and a down payment. Our financial department did try to contact [redacted] on May 4, 2017 to advise him that the check he sent in March was received and processed on April 20, 2017. They were unable to reach him at the phone number we have on file which is the same phone listed he listed in his Revdex.com complaint. They have also removed any late fees from [redacted] account. If you have any further questions, please contact me directly at [redacted]
Sincerely, Toni M[redacted]
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. November 20th, 2014 [redacted] enrolled in our Travel and Tourism program by submitting a down payment and a signed enrollment...
agreement. On March 2nd, 2017 [redacted] account was turned over to an outside collection agency due to invoices being past due from 2015. Penn Foster does reserve the right to turn past due accounts over to credit agencies. On March 17th 18th and 19th of 2017 we had advised [redacted] that her account was turned over to The Ability Recovery Services collection agency ( [redacted] ) and would have to settle the account with them before her services would be returned back to us. I do see where payments mailed in to us during [redacted] collection agency status were applied as tuition and I will have her account noted that once the account is no longer with the collection agency we will update her [redacted] hours accordingly. At this point [redacted] must take care of her liability with the collection agency and can continue with us once the account is returned back to us. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator Tell us why here...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Again, it is not MY fault that you enrolled me in the incorrect course. I didn't question you at first because I thought it was the program I wanted, but you had a different name for it. Why else would I have asked if my certificate would have the course name I thought I was taking on it? And to top it all off, your employees were supposed to contact me about pricing for the CORRECT course, but I have heard nothing. Great customer service if you ask me I will continue to reject your offers until you offer me something that worth my time. Regards,
[redacted]
Tell us why here... Revdex.com Case Number: [redacted]
*
[redacted]
[redacted]
[redacted]
*To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our High School Diploma Program on November 30, 2016 by...
submitting a signed enrollment agreement and a down payment. [redacted] enrolled with a $1.00 down payment and agreed to automatic monthly payments. [redacted] defaulted on the monthly payments and after many attempts to reach her by telephone and by mail, the account was handed to an outside collection agency. Late fees are added for each month the student is in arrears and once an account is in possession of a collection agency there are agency fees added as well. I did speak with our Financial Services supervisor regarding the account. He has contacted the agency and the agency manager will be overlooking the account so student can continue to make payments. If the student wishes to make arrangements to pay-in-full she may contact [redacted] Corporation at [redacted] and request to speak with the manager. If you have any further questions, please contact me directly at [redacted] Sincerely, Toni M[redacted]Student Care Coordinator
[redacted]
[redacted]
[redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. On January 5th, 2015 [redacted] signed the enrollment agreement as the Guarantor to her son’s [redacted] High...
School diploma. As Guarantor [redacted] accepted financial responsibility for [redacted] tuition. As a result of delinquent payments, the account was turned over to an outside collection agency. [redacted] is responsible for the financial liability of [redacted] account and would need to speak directly with the agency. I have attached a copy of the enrollment agreement [redacted] signed accepting financial responsibility for [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted] Sincerely, Andrew K[redacted]
[redacted]
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Occupational Therapy Aide program on September 24th, 2013 by submitting a down payment...
and a signed enrollment agreement. Per [redacted]’s signed enrollment agreement she had a one year time frame to complete her program, with the opportunity of two, six month extension each costing $75.00. Due to missed payments, [redacted] liability was sent to an outside collection agency in which she did pay off. The agency returned her account to us on July 24th 2015. On September 30, 2016, [redacted] was contacted and advised that because she went beyond the timeframe outlined in her enrollment agreement and payed for the original program, we will enroll her into the current Occupational Therapy Aide program free of charge. It was explained to [redacted] that she will have to sign a new enrollment agreement for opening a new account, however we are going to discount the full amount of the program. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I contacted [redacted]’ by telephone this morning and was unable to reach her. I did leave her a voicemail and also sent her an email. After further review, I have contacted our financial department to have the account pulled from the agency and cancelled with nothing further owed on the account. We will also have [redacted]’ credit report amended. I will send [redacted]’ a letter confirming the cancellation once the account has been returned from the agency and cancelled. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M[redacted] Senior Student Advocate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on April 22, 2016 by submitting a signed enrollment agreement...
and a down payment. On [redacted]’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance along with the registration fee. [redacted] inquired about cancelling his account on May 17, 2016 via phone. [redacted] requested to speak with a supervisor and on May 23, 2016 an attempt to reach him was unsuccessful. On May 24, 2016 and May 25, 2016 both myself and another supervisor got in touch with [redacted] and after our discussion and offer to apply the discount promised to him ($200.00) and an additional $50.00, he solely wanted a refund. As a courtesy, I have cancelled [redacted]’s account with a refund of his down payment $200.00. I advised [redacted] that we need to refund the student the same method of payment. Since [redacted] paid with a credit card ending in 2756, I processed the refund back to that same credit card. We ask to allow 7-10 days for the credit back to be processed. [redacted] was not charged any additional payments. The emails that were sent were already in process prior to myself processing the credit back. I apologize for any inconvenience this may have caused [redacted]. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L[redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I have mailed to you the condition of my a head trauma ( medical document ) also cannot use your certificate in ant law reinforcement agency if I wanted too in NYC I have also sent a letter to Attorney General in your area explaining my condition / refund . I am due for a refund because I have a medical condition if you would like to take this matter to Supreme I'm ready .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Human Resource Management Associates Degree on October 17, 2015 by submitting a...
down payment and a signed enrollment agreement.
[redacted] signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and shipping fees. According to our records, [redacted] contacted us on October 26, 2015 to cancel her account and we advised her of the cancellation policy at that time.
On October 28, 2015, I tried to contact [redacted] to advise her that I would process a full refund of the $98.00. Unfortunately, I was unable to reach her. As of October 30, 2015 [redacted]’s refund of $98.00 was issued to her visa card ending in 8763 and she needs to allow 48-72 hours for it to reflect in her bank. Again, on November 2, 2015 I tried to contact [redacted] to advise her of this, but was unable to reach her. I apologize for any misunderstanding this caused and I hope that [redacted] would consider using Penn Foster in the future.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’ concerns. Ms. [redacted] enrolled in our High School Diploma on October 19th, 2011 by submitting a down payment and a signed enrollment...
agreement. Ms. [redacted] down payment did decline on October 27th, 2011. Ms. [redacted] account was never closed out so per her enrollment agreement payments were becoming past due. As a result Ms. [redacted] account was reported to a collection agency. As of December 7, 2016 we are in the process of having Ms. [redacted] account removed from the agency and having it closed out with a Zero balance. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’s concerns. Ms. [redacted] enrolled in our Medical Billing and Coding Diploma Program on October 21, 2015 by submitting a down payment and a...
signed enrollment agreement. On June 20, 2016 Ms. [redacted] requested we transfer her to The Engineering Technology A.S. Degree Program. The transfer was completed and we transferred $669 from the diploma program to the degree program. On November 16, 2016 Ms. [redacted] requested cancellation of the program. Under the terms of enrollment she is eligible for a refund of $329. Ms. [redacted] advised us that her credit card ending in 1015 had been cancelled and we advised her on November 16, 2016 to provide us with a letter from her bank stating the credit card was cancelled with a zero balance. We have already issued a refund of $98 to the credit card ending in 4355 which Ms. [redacted] used for subsequent payments. As a courtesy I will issue a refund for the full amount of $669, waiving the registration and administrative fees. I called Ms. [redacted] on November 18, 2016 and left a voicemail advising I would issue the full refund but still need the bank letter stating the credit card ending in 1015 has been cancelled. I apologize for any inconvenience Ms. [redacted] has experienced. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Mr. [redacted]’s concerns. Our enrollment dispute policy states individuals who indicate they have never enrolled with us...
would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card. According to our records, we received a letter on July 17, 2015 from [redacted] stating that this is not his enrollment. A letter was sent in response advising him to please send a copy of his driver’s license and social security card for investigation. We have no records of receiving these documents. I had a phone conference with Mr. [redacted] on Thursday, April 21, 2016 in regards to his concerns. Mr. [redacted] refused to send documentation in and was unwilling to speak to me about his concerns. Mr. [redacted] advised me that he spoke to Renee at [redacted] who already handled this complaint on April 19, 2016. Mr. [redacted] did not want to be contacted furthermore by Penn Foster. To honor his request, I have attached the Revdex.com a copy of the letter that was sent to Mr. [redacted] confirming this was handled through [redacted]. I apologize for any inconvenience this may have caused Mr. [redacted]. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Bachelor’s Degree in Criminal Justice on November 13, 2017 by submitting a...
payment in full for the first semester and a signed enrollment agreement. Penn Foster students per the enrollment agreement have six days from the date the contract is signed to receive a full refund. [redacted] sent Penn Foster a cancellation email on November 13th, 2017. Email correspondence can take 1 – 2 business days to be received, processed, and responded to. On November 14, 2017 I responded to [redacted]’s email stating I did cancel out his account and put in a request for a full refund. Due to the method [redacted] paid for his account (ACH), we allow a 28 day clearing period before we can process the refund. Refunds can take up to six weeks. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
Students who enroll online and submit a lower than the suggested down payment of $29.00, are set up on a bi-weekly payment plan. This is stated to students upon selecting their...
payment plan during enrollment. On April 10, 2015 we took a $50.00 payment from [redacted] as this was two weeks before the due date. On April 17, 2015 [redacted]’s payment was returned to us.
When payments are returned from the bank we charge students a fee of $35.00. [redacted] was advised of this on April 30, 2015.
As a courtesy, we refunded [redacted]’s payment and fee her bank charged her in the amount of $46.00. We mailed her a check on May 11, 2015 [redacted] with tracking number [redacted]. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Crossland
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on March 15, 2016 by submitting a down payment and signed...
enrollment agreement.
Students who cancel after five days and have not submitted an exam they would owe the registration fee. According to our records, [redacted] never contacted us in regards to cancelling her account or we would have advised her of this policy.
As a courtesy, I have refunded [redacted]’s down payment, $1.00 which she will receive in the next 7-10 days. Once [redacted]’s refund is processed, her account will be cancelled with no further financial obligations. I apologize for any inconvenience this may have caused [redacted].
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted]
Complainant Name: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted]’s son, [redacted] enrolled in our High School Diploma on October...
15, 2013 by submitting a signed enrollment agreement and a down payment.
On [redacted]’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. In addition, the last payment we received from [redacted] was on February 5, 2014; as a result, she was placed in an outside agency. According to our records, [redacted] never contacted us to cancel her son’s account or we would have advised her of this.
As a courtesy, I have cancelled [redacted]’s son’s account lowering the liability fifteen percent from $603.24 to $512.75. [redacted]’s remaining balance is $315.75 as she has already paid $197.00. Payments need to be made to the outside agency until the balance is paid in full. [redacted] can make payments to:
[redacted]
PO Box [redacted]
Wyoming, PA [redacted]
Ph: ###-###-####
If you have any further questions, please contact me directly at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I have not seen that video! Id like to know where on the student homepage that was located. I'd also like to see the student orentation. Because that is supposedly where I saw the EXACT requirements. How many children I need in each are group ect. It's a shame you weren't willing to work with me and the place I am employed.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
* To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our Business Management Associate Degree Program on February 9, 2015 by...
submitting a signed enrollment agreement and a down payment. Our financial department did try to contact [redacted] on May 4, 2017 to advise him that the check he sent in March was received and processed on April 20, 2017. They were unable to reach him at the phone number we have on file which is the same phone listed he listed in his Revdex.com complaint. They have also removed any late fees from [redacted] account. If you have any further questions, please contact me directly at [redacted]
Sincerely, Toni M[redacted]
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. November 20th, 2014 [redacted] enrolled in our Travel and Tourism program by submitting a down payment and a signed enrollment...
agreement. On March 2nd, 2017 [redacted] account was turned over to an outside collection agency due to invoices being past due from 2015. Penn Foster does reserve the right to turn past due accounts over to credit agencies. On March 17th 18th and 19th of 2017 we had advised [redacted] that her account was turned over to The Ability Recovery Services collection agency ( [redacted] ) and would have to settle the account with them before her services would be returned back to us. I do see where payments mailed in to us during [redacted] collection agency status were applied as tuition and I will have her account noted that once the account is no longer with the collection agency we will update her [redacted] hours accordingly. At this point [redacted] must take care of her liability with the collection agency and can continue with us once the account is returned back to us. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator Tell us why here...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Again, it is not MY fault that you enrolled me in the incorrect course. I didn't question you at first because I thought it was the program I wanted, but you had a different name for it. Why else would I have asked if my certificate would have the course name I thought I was taking on it? And to top it all off, your employees were supposed to contact me about pricing for the CORRECT course, but I have heard nothing. Great customer service if you ask me I will continue to reject your offers until you offer me something that worth my time. Regards,
[redacted]
Tell us why here... Revdex.com Case Number: [redacted]
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*To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our High School Diploma Program on November 30, 2016 by...
submitting a signed enrollment agreement and a down payment. [redacted] enrolled with a $1.00 down payment and agreed to automatic monthly payments. [redacted] defaulted on the monthly payments and after many attempts to reach her by telephone and by mail, the account was handed to an outside collection agency. Late fees are added for each month the student is in arrears and once an account is in possession of a collection agency there are agency fees added as well. I did speak with our Financial Services supervisor regarding the account. He has contacted the agency and the agency manager will be overlooking the account so student can continue to make payments. If the student wishes to make arrangements to pay-in-full she may contact [redacted] Corporation at [redacted] and request to speak with the manager. If you have any further questions, please contact me directly at [redacted] Sincerely, Toni M[redacted]Student Care Coordinator
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[redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. On January 5th, 2015 [redacted] signed the enrollment agreement as the Guarantor to her son’s [redacted] High...
School diploma. As Guarantor [redacted] accepted financial responsibility for [redacted] tuition. As a result of delinquent payments, the account was turned over to an outside collection agency. [redacted] is responsible for the financial liability of [redacted] account and would need to speak directly with the agency. I have attached a copy of the enrollment agreement [redacted] signed accepting financial responsibility for [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted] Sincerely, Andrew K[redacted]
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Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Occupational Therapy Aide program on September 24th, 2013 by submitting a down payment...
and a signed enrollment agreement. Per [redacted]’s signed enrollment agreement she had a one year time frame to complete her program, with the opportunity of two, six month extension each costing $75.00. Due to missed payments, [redacted] liability was sent to an outside collection agency in which she did pay off. The agency returned her account to us on July 24th 2015. On September 30, 2016, [redacted] was contacted and advised that because she went beyond the timeframe outlined in her enrollment agreement and payed for the original program, we will enroll her into the current Occupational Therapy Aide program free of charge. It was explained to [redacted] that she will have to sign a new enrollment agreement for opening a new account, however we are going to discount the full amount of the program. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I contacted [redacted]’ by telephone this morning and was unable to reach her. I did leave her a voicemail and also sent her an email. After further review, I have contacted our financial department to have the account pulled from the agency and cancelled with nothing further owed on the account. We will also have [redacted]’ credit report amended. I will send [redacted]’ a letter confirming the cancellation once the account has been returned from the agency and cancelled. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M[redacted] Senior Student Advocate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on April 22, 2016 by submitting a signed enrollment agreement...
and a down payment. On [redacted]’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance along with the registration fee. [redacted] inquired about cancelling his account on May 17, 2016 via phone. [redacted] requested to speak with a supervisor and on May 23, 2016 an attempt to reach him was unsuccessful. On May 24, 2016 and May 25, 2016 both myself and another supervisor got in touch with [redacted] and after our discussion and offer to apply the discount promised to him ($200.00) and an additional $50.00, he solely wanted a refund. As a courtesy, I have cancelled [redacted]’s account with a refund of his down payment $200.00. I advised [redacted] that we need to refund the student the same method of payment. Since [redacted] paid with a credit card ending in 2756, I processed the refund back to that same credit card. We ask to allow 7-10 days for the credit back to be processed. [redacted] was not charged any additional payments. The emails that were sent were already in process prior to myself processing the credit back. I apologize for any inconvenience this may have caused [redacted]. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L[redacted] Student Care