[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:passing or not I still did the work just like you said. Its like going to work you think your going to get paid for doing the work that you did.
Regards,
[redacted]
Revdex.com Case Number: [redacted]
[redacted]
[redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our High School Diploma Program on April 5, 2015 by submitting a signed enrollment...
agreement and a down payment.
On [redacted] signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and technology/shipping fees.
[redacted] inquired about using Veterans Affairs (VA) benefits in April 2015. At that time, she was advised of the requirements of using the VA benefits. Since [redacted] is a child of a Veteran, she does not qualify for benefits through Penn Foster as only the Veteran and their spouse are eligible.
According to our records, there is only $1.00 paid on [redacted] account as she disputed the payments made on her account through her credit card company. The payments she disputed were reversed and returned to her card. As a courtesy, I have cancelled [redacted] account with no further financial obligations. I apologize for the misinformation.
If you have any further questions, please contact me directly at ([redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted]
[redacted]
[redacted] <[redacted].[redacted].com>11:36 AM (44 minutes ago)to me I wish to close the complaint against Penn Foster (case # [redacted]). The dispute has been resolved.Thanks,[redacted]Sent from my [redacted]
To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’s concerns. Ms. [redacted] enrolled into Penn Fosters Associates Degree in Early Childhood Education degree on March 20th, 2015 by submitting a down payment and a signed enrollment agreement. Penn Foster College has...
been thoroughly reviewed and has earned several important accreditations, recommendations, and licensing. Penn Foster College is nationally accredited. This form of accreditation means that Penn Foster has met the high standards required by the [redacted] in Washington, D.C. [redacted] is listed by the U.S. Department of Education as a nationally recognized accrediting agency. We operate with the highest level of integrity, so our graduates can benefit from an accredited education. [redacted] is also a recognized member of the [redacted]. Penn Foster College has been approved by Arizona to participate in the [redacted] NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. Penn Foster College is licensed by the [redacted] and is authorized to award Associate of Science Degrees, Bachelor of Science Degrees, and Undergraduate Certificates. [redacted] has evaluated and recommended college credit for many Penn Foster College courses. [redacted], the major coordinating body for all the nation's higher education institutions, seeks to provide leadership and a unifying voice on key higher education issues and to influence public policy through advocacy, research, and program initiatives. Over 2,000 schools consider [redacted] credit recommendations for transfer to their degree programs. No form of accreditation guarantees that any learning institution will accept credits from any school as transfer credits. Ms. [redacted]’s account was still in an open status with the full amount of $1833.60 being owed. On November 16, 2017 I have closed out Ms. [redacted]’s account with the liability due per the signed enrollment agreement. The liability Ms. [redacted] would now owe is $1359.60. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted] Sincerely, Andrew K[redacted] Student Advocacy Coordinator
T[redacted]
**To Whom It May Concern: I welcome the opportunity to address [redacted]s concerns. On November 11, 2016 we submitted a request to refund [redacted] $270.95. This would cover what [redacted] paid the agency. It can take two weeks (depending on the upcoming holiday) for [redacted] to receive the check. On November 11, 2016 we emailed [redacted] to provide her this information. We emailed [redacted] on November 22, 2016 to advise a check was being issued and her account was being closed. We received a return email from [redacted] today on November 23, 2016 and confirmed this information once again. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ([redacted]. Sincerely, Corinne L[redacted]Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address **. [redacted]’ concerns. **. [redacted] enrolled in our High School Diploma Program on November 08, 2005 by submitting a signed enrollment agreement and...
a down payment. **. [redacted] signed enrollment agreement states if a student is over fifty percent completed with their program they are responsible for the full tuition. At the time of enrollment, we allow our students three years to complete the program and we offer two six-month extensions totaling four years. We can offer our students additional study time as long as they are within six years of their enrollment date. Due to our accreditation we cannot allow students to exceed six years to complete the High School Program and earn their diploma. **. [redacted] has been enrolled in our High School Program for twelve years. We updated **. [redacted] address on her student record on April 17, 2007. We shipped materials for three courses to her after that address was updated. **. [redacted] continued to complete lessons and exams until June 05, 2008. We cannot allow **. [redacted] to continue with a program that is twelve years old. There is a balance on the account of $681.51. The last payment we received was on July 30, 2008. **. [redacted] does need to pay the balance on this account and re-enroll if she wants to earn her high school diploma. Once she is re-enrolled we would evaluate all lessons she completed in the old program to transfer those lessons/credits to the new enrollment and she will receive a monetary adjustment. She would not be paying the full tuition again. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M[redacted] Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Why wasn't I told all of this before when I was constantlyyreaching out and emailing to get this issue resolved? Please tell me how much I will need to pay after my balance of $681.00 is paid and I enroll again? I refuse to pay another full tuition or half of another tuition. Furthermore, you stated I couldn't go past six years but you would take my credits that are 12 years old and add them over when I enroll again...I'm sorry but that doesn't make any sense and you simply contradicted yourself. You just want more money that is all.ITo assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Tell us why here... Revdex.com Case Number: [redacted]Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Veterinary Technician Associate Degree Program on January 26, 2016 by...
submitting a signed enrollment agreement and a down payment. [redacted] indicated in her complaint she has been unable to locate a site for her externship. Our website states: Students should attempt to locate an externship site as early as possible (We do not place or assist with placing the student). No student has ever exited the program because they couldn’t find an externship site, but students will need to be diligent in contacting veterinary facilities to fulfill this requirement. Our education department spoke to [redacted] on many occasions regarding locating a site. Her instructor emailed her with several sites and reached out to one site on her behalf who said they would be happy to help a Penn Foster student. [redacted] stated she had “no luck” with any of these sites. We emailed her and asked what she meant by no luck and also asked how she was approaching the sites. She did not respond. [redacted]’s signed contract states if a student completes more than 50% of any semester they are responsible for the full tuition for that semester. [redacted] completed 96 percent of semester 2. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L[redacted]Student Care
Tell us why here... Revdex.com Case Number: [redacted]Initiated By: [redacted] Students Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. Unfortunately due to the FERPA law, I cannot go into details...
of [redacted] account without a signed privacy release on file. On January 6th, 2017 a member of the College department did leave a voicemail for [redacted] in order to address the account. Please have [redacted] contact us to resolve this matter. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted]Student Care
Hello,Since Revdex.com of Pennsylvania last contacted December 1, 2015 & has indicated in record, I the consumer agrees with the outcome, I have since spoken to Corrinne who represented the career school at the time.Around November 24th, 2015 I was assured the efficiency of an estimated 28 day turn-around time. I last spoke with the representative for the school around December 20th at that time I was told a check was approved for issuance December 16.More than $90.00 became the result of the school's collection agency collecting on an amount I did not owe. However, that matter could have easy been reversed since my bank's manager placed a telephone call to the school to confirm details, thus any overdraft fees associated to the transaction would have been reversed. Would have, but the representative rejected the idea of speaking to the bank branch manager and instead insisted upon her arguments which implied that this entire scenario is the conception of my being dishonest.At present I have not received any funds via [redacted] as is the proposal and have left an unreturned voicemail requesting the [redacted] tracking number associated to the refund. Thank you for the assistance provided by Revdex.com regarding this matter###-###-####[redacted]
To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our Undergraduate Certificate Program in General Studies by submitting a signed enrollment form and a down payment on February 10, 2017. [redacted] did complete...
the assessment exams, as well as one exam in her first course Computer Applications. Initially, [redacted] account was cancelled in response to her email on May 25, 2017 with a liability owed for exams taken and registration fees. We did try to reach out to [redacted] several times by phone and left voicemails to discuss the cancellation. We have re-cancelled the account with a full refund in the amount of $196.00. If you have any further questions, please contact me directly at [redacted]. Sincerely, Toni M[redacted]Student Advocate Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: While Penn Foster did indeed call, they offered a resolution to the issue. I was told I would receive further correspondence via Fed Ex postal mail at the beginning of this week. However today is Friday and I not received anything from them. I attempted to contact them again, in which I was transferred from person to person with no resolve
Regards,
[redacted]
Tell us why her
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. On September 13th, 2016 [redacted]’s enrolled in our Veterinary Technician Associate Degree by submitting a down...
payment and a signed enrollment agreement
In order to maintain Penn Fosters Academic Integrity, we do not send out copies of proctor exams. I was granted permission to attach a copy of [redacted]’s exams. Due to preserving academic integrity we had to redact anything that could give any details in the questions and in [redacted]’s answers.
Section A of the Animal Anatomy and Physiology 1 exam consisted of 6 questions. [redacted]’s had only answered the first three, then proceeded to section B. [redacted] can call and speak to the education department on anything she has questions with. We can always be reached via email and chat as well.
If [redacted]’s did want to withdraw fully from Penn Foster, per her enrollment agreement, she would be responsible for the remaining balance on the semester. [redacted]’s paid $978.00 as of 8/23/17. The remaining balance would be $619.00. This does not include any fees associated with failed subjects.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Andrew K[redacted]
Student Caree...
[redacted]
[redacted]
[redacted]
[redacted]
To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. I understand from [redacted] response that he does not wish to send any personal information to dispute this account and I understand his concern for privacy and security. In that case, I will need a copy of a police report filed by [redacted] for identity fraud. All information we have on this student account, including address, phone number, and email address matches the information in [redacted] original Revdex.com complaint. Many letters were sent to [redacted] at this address and calls were made consistently regarding the past due balance. In addition, we have a signed enrollment form. I am willing to cancel this account if we receive either a notarized statement from [redacted] or a copy of a police report. If you have any further questions, please contact me directly at [redacted] Sincerely, Toni M[redacted]
[redacted]r
Revdex.com Case Number: [redacted] Student Name: [redacted]
Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. On September 13th, 2013 [redacted]’s enrolled in our Medical Coding and Billing program by submitting a down payment and a signed...
enrollment agreement. I will attach a copy of the enrollment agreement. [redacted]’s took 42 out of 51 exams making her liable for the entire price of the program including any late fees and agency fees added due to default on payments agreed to per the enrollment agreement. The last payment made on [redacted]’s account was on May 04th, 2014. Numerous letters and calls were made/sent about the past due. Each month that passed the agreed monthly payment due kept adding up toward the overall price of the program. Each late payment does add on a one time late fee. As a result of the delinquent invoices, [redacted]’s account has been turned over to a collection agency. The collection agency does add on a fee. [redacted] must settle the debt with them directly. Penn Foster Career School is nationally accredited by the Distance Education Accrediting Commission and regionally accredited by the Commission on Secondary Schools of the Middle States Association of Colleges and Schools. No form of accreditation guarantees that any learning institution will accept credits from any school as transfer credits. The Medical Coding and Billing program is a diploma program and not a college degree. It would receive Continuing Education Units and not college credits. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Care Tell us why here...
To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. On January 29th, 2016 [redacted] enrolled in our High School Diploma Program by submitting a down payment and a signed enrollment agreement. Penn Foster High School is licensed by the Pennsylvania State Board of Private Licensed Schools. Penn Foster High School is nationally accredited by the Distance Education Accrediting Commission also nationally accredited by AdvancED. Penn Foster is regionally accredited by the Commission on Secondary Schools of the Middle States Association of Colleges and Schools. Per [redacted] enrollment agreement, which I will attach, she is responsible for the entire liability of the program as she has completed over 50% of the program. At this time, due to consecutive arrears her account was turned over to the [redacted] collection agency. [redacted] would have to make payment arrangements through them while she is in an agency status. [redacted] can contact them at [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’s concerns. Mr. [redacted] enrolled in our High School diploma program on July 23, 2009 by submitting a down payment and a signed enrollment agreement. Ms. [redacted] re enrolled into the High School diploma program on August 19,...
2014 by submitting a down payment and a signed enrollment agreement. Ms. [redacted] did not complete all of the studies needed to complete the High School diploma in the allowed amount of time when she first enrolled. Penn Foster allows Three years to complete the program, with one consecutive year pending paid study time extensions. The last exam Ms. [redacted] took during her first enrollment in the program was on August 22, 2012. Ms. [redacted] called to continue her studies on August 19, 2014 and was re enrolled into the program. Credits that were able to transfer to the current program did transfer over, however there were a few failed subjects that did not transfer. Ms. [redacted]’s most recent account, although paid in full, does not meet the requirements of graduation. Ms. [redacted] is 3 credits short as of now. Core subjects are a $25.00 to take a makeup exam, electives are $50.00 to replace the subject. Ms. [redacted] has to make up one core subject and two electives. On December 14, 2017 I emailed Ms. [redacted] to advise I am more than willing to waive the fee to update the study time and the failed subjects. I am waiting on a response. In order to graduate, all Penn Foster students must be academically and financially completed with the program. Ms. [redacted] Is eligible for her transcripts, which do require a fee, however they will not state graduated on them. Penn Foster High School is regionally accredited for grades 9 through adult by the [redacted]. Penn Foster High School is nationally accredited by [redacted]. Penn Foster High School is also nationally accredited by the [redacted]). The [redacted] is listed by the [redacted] as a nationally recognized accrediting agency. Penn Foster High School is licensed by the [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:passing or not I still did the work just like you said. Its like going to work you think your going to get paid for doing the work that you did.
Regards,
[redacted]
[redacted]
[redacted]
[redacted] I would like to drop my complaint. The business has sent me the refund check.
Revdex.com Case Number: [redacted]
[redacted]
[redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our High School Diploma Program on April 5, 2015 by submitting a signed enrollment...
agreement and a down payment.
On [redacted] signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and technology/shipping fees.
[redacted] inquired about using Veterans Affairs (VA) benefits in April 2015. At that time, she was advised of the requirements of using the VA benefits. Since [redacted] is a child of a Veteran, she does not qualify for benefits through Penn Foster as only the Veteran and their spouse are eligible.
According to our records, there is only $1.00 paid on [redacted] account as she disputed the payments made on her account through her credit card company. The payments she disputed were reversed and returned to her card. As a courtesy, I have cancelled [redacted] account with no further financial obligations. I apologize for the misinformation.
If you have any further questions, please contact me directly at ([redacted]
Sincerely,
Corinne L[redacted]
Student Care
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted]
[redacted]
[redacted] <[redacted].[redacted].com>11:36 AM (44 minutes ago)to me I wish to close the complaint against Penn Foster (case # [redacted]). The dispute has been resolved.Thanks,[redacted]Sent from my [redacted]
To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’s concerns. Ms. [redacted] enrolled into Penn Fosters Associates Degree in Early Childhood Education degree on March 20th, 2015 by submitting a down payment and a signed enrollment agreement. Penn Foster College has...
been thoroughly reviewed and has earned several important accreditations, recommendations, and licensing. Penn Foster College is nationally accredited. This form of accreditation means that Penn Foster has met the high standards required by the [redacted] in Washington, D.C. [redacted] is listed by the U.S. Department of Education as a nationally recognized accrediting agency. We operate with the highest level of integrity, so our graduates can benefit from an accredited education. [redacted] is also a recognized member of the [redacted]. Penn Foster College has been approved by Arizona to participate in the [redacted] NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. Penn Foster College is licensed by the [redacted] and is authorized to award Associate of Science Degrees, Bachelor of Science Degrees, and Undergraduate Certificates. [redacted] has evaluated and recommended college credit for many Penn Foster College courses. [redacted], the major coordinating body for all the nation's higher education institutions, seeks to provide leadership and a unifying voice on key higher education issues and to influence public policy through advocacy, research, and program initiatives. Over 2,000 schools consider [redacted] credit recommendations for transfer to their degree programs. No form of accreditation guarantees that any learning institution will accept credits from any school as transfer credits. Ms. [redacted]’s account was still in an open status with the full amount of $1833.60 being owed. On November 16, 2017 I have closed out Ms. [redacted]’s account with the liability due per the signed enrollment agreement. The liability Ms. [redacted] would now owe is $1359.60. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted] Sincerely, Andrew K[redacted] Student Advocacy Coordinator
T[redacted]
**To Whom It May Concern: I welcome the opportunity to address [redacted]s concerns. On November 11, 2016 we submitted a request to refund [redacted] $270.95. This would cover what [redacted] paid the agency. It can take two weeks (depending on the upcoming holiday) for [redacted] to receive the check. On November 11, 2016 we emailed [redacted] to provide her this information. We emailed [redacted] on November 22, 2016 to advise a check was being issued and her account was being closed. We received a return email from [redacted] today on November 23, 2016 and confirmed this information once again. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ([redacted]. Sincerely, Corinne L[redacted]Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address **. [redacted]’ concerns. **. [redacted] enrolled in our High School Diploma Program on November 08, 2005 by submitting a signed enrollment agreement and...
a down payment. **. [redacted] signed enrollment agreement states if a student is over fifty percent completed with their program they are responsible for the full tuition. At the time of enrollment, we allow our students three years to complete the program and we offer two six-month extensions totaling four years. We can offer our students additional study time as long as they are within six years of their enrollment date. Due to our accreditation we cannot allow students to exceed six years to complete the High School Program and earn their diploma. **. [redacted] has been enrolled in our High School Program for twelve years. We updated **. [redacted] address on her student record on April 17, 2007. We shipped materials for three courses to her after that address was updated. **. [redacted] continued to complete lessons and exams until June 05, 2008. We cannot allow **. [redacted] to continue with a program that is twelve years old. There is a balance on the account of $681.51. The last payment we received was on July 30, 2008. **. [redacted] does need to pay the balance on this account and re-enroll if she wants to earn her high school diploma. Once she is re-enrolled we would evaluate all lessons she completed in the old program to transfer those lessons/credits to the new enrollment and she will receive a monetary adjustment. She would not be paying the full tuition again. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M[redacted] Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Why wasn't I told all of this before when I was constantlyyreaching out and emailing to get this issue resolved? Please tell me how much I will need to pay after my balance of $681.00 is paid and I enroll again? I refuse to pay another full tuition or half of another tuition. Furthermore, you stated I couldn't go past six years but you would take my credits that are 12 years old and add them over when I enroll again...I'm sorry but that doesn't make any sense and you simply contradicted yourself. You just want more money that is all.ITo assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Tell us why here... Revdex.com Case Number: [redacted]Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Veterinary Technician Associate Degree Program on January 26, 2016 by...
submitting a signed enrollment agreement and a down payment. [redacted] indicated in her complaint she has been unable to locate a site for her externship. Our website states: Students should attempt to locate an externship site as early as possible (We do not place or assist with placing the student). No student has ever exited the program because they couldn’t find an externship site, but students will need to be diligent in contacting veterinary facilities to fulfill this requirement. Our education department spoke to [redacted] on many occasions regarding locating a site. Her instructor emailed her with several sites and reached out to one site on her behalf who said they would be happy to help a Penn Foster student. [redacted] stated she had “no luck” with any of these sites. We emailed her and asked what she meant by no luck and also asked how she was approaching the sites. She did not respond. [redacted]’s signed contract states if a student completes more than 50% of any semester they are responsible for the full tuition for that semester. [redacted] completed 96 percent of semester 2. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L[redacted]Student Care
Tell us why here... Revdex.com Case Number: [redacted]Initiated By: [redacted] Students Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. Unfortunately due to the FERPA law, I cannot go into details...
of [redacted] account without a signed privacy release on file. On January 6th, 2017 a member of the College department did leave a voicemail for [redacted] in order to address the account. Please have [redacted] contact us to resolve this matter. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted]Student Care
Hello,Since Revdex.com of Pennsylvania last contacted December 1, 2015 & has indicated in record, I the consumer agrees with the outcome, I have since spoken to Corrinne who represented the career school at the time.Around November 24th, 2015 I was assured the efficiency of an estimated 28 day turn-around time. I last spoke with the representative for the school around December 20th at that time I was told a check was approved for issuance December 16.More than $90.00 became the result of the school's collection agency collecting on an amount I did not owe. However, that matter could have easy been reversed since my bank's manager placed a telephone call to the school to confirm details, thus any overdraft fees associated to the transaction would have been reversed. Would have, but the representative rejected the idea of speaking to the bank branch manager and instead insisted upon her arguments which implied that this entire scenario is the conception of my being dishonest.At present I have not received any funds via [redacted] as is the proposal and have left an unreturned voicemail requesting the [redacted] tracking number associated to the refund. Thank you for the assistance provided by Revdex.com regarding this matter###-###-####[redacted]
To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our Undergraduate Certificate Program in General Studies by submitting a signed enrollment form and a down payment on February 10, 2017. [redacted] did complete...
the assessment exams, as well as one exam in her first course Computer Applications. Initially, [redacted] account was cancelled in response to her email on May 25, 2017 with a liability owed for exams taken and registration fees. We did try to reach out to [redacted] several times by phone and left voicemails to discuss the cancellation. We have re-cancelled the account with a full refund in the amount of $196.00. If you have any further questions, please contact me directly at [redacted]. Sincerely, Toni M[redacted]Student Advocate Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: While Penn Foster did indeed call, they offered a resolution to the issue. I was told I would receive further correspondence via Fed Ex postal mail at the beginning of this week. However today is Friday and I not received anything from them. I attempted to contact them again, in which I was transferred from person to person with no resolve
Regards,
[redacted]
Tell us why her
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. On September 13th, 2016 [redacted]’s enrolled in our Veterinary Technician Associate Degree by submitting a down...
payment and a signed enrollment agreement
In order to maintain Penn Fosters Academic Integrity, we do not send out copies of proctor exams. I was granted permission to attach a copy of [redacted]’s exams. Due to preserving academic integrity we had to redact anything that could give any details in the questions and in [redacted]’s answers.
Section A of the Animal Anatomy and Physiology 1 exam consisted of 6 questions. [redacted]’s had only answered the first three, then proceeded to section B. [redacted] can call and speak to the education department on anything she has questions with. We can always be reached via email and chat as well.
If [redacted]’s did want to withdraw fully from Penn Foster, per her enrollment agreement, she would be responsible for the remaining balance on the semester. [redacted]’s paid $978.00 as of 8/23/17. The remaining balance would be $619.00. This does not include any fees associated with failed subjects.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Andrew K[redacted]
Student Caree...
[redacted]
[redacted]
[redacted]
[redacted]
To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. I understand from [redacted] response that he does not wish to send any personal information to dispute this account and I understand his concern for privacy and security. In that case, I will need a copy of a police report filed by [redacted] for identity fraud. All information we have on this student account, including address, phone number, and email address matches the information in [redacted] original Revdex.com complaint. Many letters were sent to [redacted] at this address and calls were made consistently regarding the past due balance. In addition, we have a signed enrollment form. I am willing to cancel this account if we receive either a notarized statement from [redacted] or a copy of a police report. If you have any further questions, please contact me directly at [redacted] Sincerely, Toni M[redacted]
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Revdex.com Case Number: [redacted] Student Name: [redacted]
Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. On September 13th, 2013 [redacted]’s enrolled in our Medical Coding and Billing program by submitting a down payment and a signed...
enrollment agreement. I will attach a copy of the enrollment agreement. [redacted]’s took 42 out of 51 exams making her liable for the entire price of the program including any late fees and agency fees added due to default on payments agreed to per the enrollment agreement. The last payment made on [redacted]’s account was on May 04th, 2014. Numerous letters and calls were made/sent about the past due. Each month that passed the agreed monthly payment due kept adding up toward the overall price of the program. Each late payment does add on a one time late fee. As a result of the delinquent invoices, [redacted]’s account has been turned over to a collection agency. The collection agency does add on a fee. [redacted] must settle the debt with them directly. Penn Foster Career School is nationally accredited by the Distance Education Accrediting Commission and regionally accredited by the Commission on Secondary Schools of the Middle States Association of Colleges and Schools. No form of accreditation guarantees that any learning institution will accept credits from any school as transfer credits. The Medical Coding and Billing program is a diploma program and not a college degree. It would receive Continuing Education Units and not college credits. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Care Tell us why here...
To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. On January 29th, 2016 [redacted] enrolled in our High School Diploma Program by submitting a down payment and a signed enrollment agreement. Penn Foster High School is licensed by the Pennsylvania State Board of Private Licensed Schools. Penn Foster High School is nationally accredited by the Distance Education Accrediting Commission also nationally accredited by AdvancED. Penn Foster is regionally accredited by the Commission on Secondary Schools of the Middle States Association of Colleges and Schools. Per [redacted] enrollment agreement, which I will attach, she is responsible for the entire liability of the program as she has completed over 50% of the program. At this time, due to consecutive arrears her account was turned over to the [redacted] collection agency. [redacted] would have to make payment arrangements through them while she is in an agency status. [redacted] can contact them at [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’s concerns. Mr. [redacted] enrolled in our High School diploma program on July 23, 2009 by submitting a down payment and a signed enrollment agreement. Ms. [redacted] re enrolled into the High School diploma program on August 19,...
2014 by submitting a down payment and a signed enrollment agreement. Ms. [redacted] did not complete all of the studies needed to complete the High School diploma in the allowed amount of time when she first enrolled. Penn Foster allows Three years to complete the program, with one consecutive year pending paid study time extensions. The last exam Ms. [redacted] took during her first enrollment in the program was on August 22, 2012. Ms. [redacted] called to continue her studies on August 19, 2014 and was re enrolled into the program. Credits that were able to transfer to the current program did transfer over, however there were a few failed subjects that did not transfer. Ms. [redacted]’s most recent account, although paid in full, does not meet the requirements of graduation. Ms. [redacted] is 3 credits short as of now. Core subjects are a $25.00 to take a makeup exam, electives are $50.00 to replace the subject. Ms. [redacted] has to make up one core subject and two electives. On December 14, 2017 I emailed Ms. [redacted] to advise I am more than willing to waive the fee to update the study time and the failed subjects. I am waiting on a response. In order to graduate, all Penn Foster students must be academically and financially completed with the program. Ms. [redacted] Is eligible for her transcripts, which do require a fee, however they will not state graduated on them. Penn Foster High School is regionally accredited for grades 9 through adult by the [redacted]. Penn Foster High School is nationally accredited by [redacted]. Penn Foster High School is also nationally accredited by the [redacted]). The [redacted] is listed by the [redacted] as a nationally recognized accrediting agency. Penn Foster High School is licensed by the [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]. Sincerely, Andrew K[redacted] Student Advocacy Coordinator