[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. An apology would have been nice. But thanks for the refund.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Mr. [redacted]’s concerns. Mr. [redacted] enrolled in our High School Diploma Program on February 1, 2016 by submitting a down...
payment. On April 27, 2016 Mr. [redacted] called in to defer his April 29th payment. Unfortunately, the deferment was not entered correctly which resulted in Mr. [redacted]’s automatic payment to pull that payment. On May 9, 2016 a refund of the $39.00 for April’s payment was entered into the system. On May 11, 2016 the refund was processed and Mr. [redacted] should have the $39.00 back in his credit card ending in [redacted]. Mr. [redacted]’s account was adjusted to reflect the deferred payment and his next payment is due on June 28, 2016 which will be automatically deducted with his card on file. I apologize for any inconvenience this may have cause Mr. [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Industrial Electronics Associate Degree on August 30th, 2016 by submitting a down payment...
and a signed enrollment agreement. Per [redacted]’s enrollment agreement, students who wish to withdraw from the program must submit the request in writing. We have not received a request from [redacted] to cancel as of September 29, 2016. I have emailed [redacted] and left a voicemail on September 29, 2016 advising of this, and to reply back to that email with his request. Upon receipt of his email, we are more than willing to cancel out the program as is, and not charge the cancelation terms per the enrollment agreement. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. As [redacted] requested, Andrew’s manager called both numbers on file. The number ending in [redacted] had a busy signal and a message was left on the number ending in [redacted]. The Penn Foster High School Student Catalog, which can be found on [redacted]’s web portal, states on page 19 under the Graduation section In order to graduate, students must meet all financial obligations and all payments must clear before a diploma will be issued. I have attached the Catalog to this reply. On January 25, 2017 a representative did call [redacted] to discuss the payment clearing time, during the conversation he requested to speak to a manager. A call back was put in and [redacted] was called by the Team Leader of Student Care on January 26, 2017. [redacted] was advised as a courtesy we will bypass the remaining clearing period and will get his Graduation documents printed and mailed out. [redacted] was advised this can take a few days before the documents are mailed. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our Veterinary Technician Associate Degree Semester One on May 17th, 2016 by submitting a down payment...
and a signed enrollment agreement. Per [redacted] signed enrollment agreement (see attached) it states her program consists of four semesters and may require an externship. The program price is paid on a per semester basis. We offer three payment plans: full pay, monthly auto pay and monthly payments. [redacted], for the first semester, chose the monthly auto pay plan. Under that plan she agreed to pay a $50.00 down payment and $50.00 a month for 28 months plus a final payment of $47.00. Total price for the first semester under this plan was $1,497.00, which doesn’t include any transfer credit deductions.Student must have all academic requirements completed in the current semester before enrolling into the next semester. Per our policy we will allow student to move into the next semester even if they still have a balance. We add the current semesters remaining balance to the overall pricing of the following semester and divide that into 24 payments. As a result of this the monthly payments may be different than the previous semester’s monthly payment. [redacted]’s enrollment agreement also outlines the credit transfer policy. It states [redacted] may receive transfer credits for eligible and approved general education college courses she already completed for up to 75% of the required program credits. The agreement states that not all college courses taken at other schools are eligible for transfer credit but if transfer credits are approved, an adjustment to the financial obligation will me made following [redacted]’s enrollment. Unfortunately, due to the amount of the second semester with the first semester carry over balance we cannot have the monthly payments at $50.00 a month. With changes in technology not all classes such as computers can be transferred over especially if they were originally taken over seven years ago. According to our records, on October 14, 2016 we received an email to cancel [redacted]’s program. [redacted]’s cancellation balance is $931.00 only charging her for her completed first semester. I apologize for any miscommunication and any inconvenience this may have caused [redacted].Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.Sincerely, Corinne L[redacted]Student Care Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on July 24, 2014 by submitting a down payment and a signed enrollment...
agreement.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping fee. This is stated on [redacted]’s signed enrollment agreement. [redacted] completed thirty-seven percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned. Students who neglect to make their monthly payments are placed in an outside agency. The last payment we received from [redacted] was on July 24, 2014; as a result, she was placed in the outside agency.
As a courtesy, I have cancelled [redacted]’s account only charging her for the tuition completed and the registration fee. I have also removed [redacted]’s account from the outside agency. [redacted]’s balance was reduced from $1,782.30 to $569.00. [redacted] can make payments directly to Penn Foster by calling ###-###-####.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Marie A[redacted]
Student Care
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our Motorcycle Repair Technician Career Diploma on February 14, 2013 by submitting a down payment and...
a signed enrollment agreement.
In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format. As our stocks have depleted, shipments of study guides have ceased. Students will however, still receive all textbooks and any pertinent materials to their course. [redacted] did receive two shipments so far. Our records indicate [redacted] emailed us June 28, 2014 and we advised him of this.
As a courtesy, I have ordered the remaining materials. I have expedited them and [redacted] should receive them by Monday April 27, 2015. [redacted] can contact me directly should he not receive his materials by then. I also updated [redacted]’ study time until October 20, 2015, giving him a courtesy six month extension to complete his program.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
I welcome the opportunity to address [redacted]’s concerns. [redacted]’s daughter, [redacted] enrolled in our High School...
Diploma on August 4, 2014 by submitting a down payment and a signed enrollment agreement.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping fee. This is stated on [redacted]’s signed enrollment agreement. [redacted] completed thirty-nine percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned. In addition, the last payment we received from [redacted] was on December 17, 2014; as a result, he was placed in an outside agency.
Our transcript policy states, in our Student Handbook, that students need to be current with their payments to be eligible for official transcripts. Since we haven’t received a payment from [redacted] since December 17, 2014, no official transcripts can be sent. I had a phone conference with [redacted] on August 27, 2015 and advised him of this. In addition, I ordered a grade report and emailed to [redacted] to show what his daughter, Tiana has completed.
Also on my conference with [redacted] on August 27, 2015, I have cancelled his daughter, Tiana’s account charging only for the percent of tuition completed. All other fees were waived, totaling a discount of $599.80. If [redacted] is able to make a payment by September 11, 2015, I will have the account removed from the outside agency and he can make payments with us until the balance of $398.00 is paid.
If you have any further questions, please contact me at ###-###-####.
To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. On January 29th, 2016 [redacted] enrolled in our High School Diploma Program by submitting a down payment and a signed enrollment agreement. Penn Foster High School is licensed by the Pennsylvania State Board of...
Private Licensed Schools. Penn Foster High School is nationally accredited by the Distance Education Accrediting Commission also nationally accredited by AdvancED. Penn Foster is regionally accredited by the Commission on Secondary Schools of the Middle States Association of Colleges and Schools. Per [redacted] enrollment agreement, which I will attach, she is responsible for the entire liability of the program as she has completed over 50% of the program. At this time, due to consecutive arrears her account was turned over to the [redacted] collection agency. [redacted] would have to make payment arrangements through them while she is in an agency status. [redacted] can contact them at [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
As previously stated, students completing more than fifty percent of their exams owe the full tuition balance. As a courtesy, I have cancelled [redacted]’s account only charging him for exams taken along with shipping, registration and late fees. [redacted]’s balance went from $467.00 to $204.00. His payments are still $25.00 for six months and they will return to $49.00 after that until the balance is paid in full.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’ concerns. According to our records, [redacted] enrolled in our High School Diploma Program on October 15, 2014 by submitting a down...
payment and a signed enrollment agreement.
Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card. [redacted] was advised of our enrollment dispute policy on February 16, 2016. According to our records, we have not received the documentation. [redacted] would need to send the above information and we would process an investigation and determine whether she enrolled with us. [redacted] may fax the documentation directly to me at ###-###-#### or she may mail the documentation to the following address:
Penn Foster
[redacted]
Scranton, PA [redacted]
Attn: Marie A[redacted]
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Marie A[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] - [redacted] To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’s concerns. On December 5th, 1994 Ms. [redacted] enrolled into our High School Diploma Program. Ms. [redacted] completed all...
of the exams, however did not achieve enough of the credits needed to graduate the program. I will include the directory information and grade report for Ms. [redacted]’s High School Program. On May 20th, 1996 Ms. [redacted] enrolled into our Animal Science program. Ms. [redacted] completed 2 out of 11 exams, and both were taken on June 4th, 1996. Ms. [redacted]’s program was closed out on February 17th, 1999. I will include the directory information and grade report for the Animal Science program. We are unable to locate any other records for Ms. [redacted]’s in our system. The enrollments we found were under her previous name, [redacted]. Ms. [redacted] did provide us documents of the name change, enabling us to search for her previous name. We could not locate any accounts under the [redacted] name. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
Date: June 10, 2015
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Graphic Design Associate Degree Program on October 27, 2006...
by submitting a down payment and a signed enrollment agreement.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted]’s signed enrollment agreement. [redacted] completed one hundred percent of her exams; therefore, she owes the full tuition balance.
Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C. (DETC). Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education. Our material meets the requirements of our accreditation. Our accreditation is located in our student handbook along with our website. Our website states “The decision to accept credits is up to the individual school. Many of Penn Foster’s courses have been recommended for college and university credit by the ACE/College Credit Recommendation Service.” Our website also states, “no form of accreditation guarantees that any learning institution will accept credits from any other school as transfer credits and you should check with the institutions in which you are interested to see if they will accept Penn Foster College credits.” No school guarantees to accept another schools credits. Due to this fact, [redacted] is not eligible for a refund.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
To Whom It May Concern:Penn Foster is currently working directly with [redacted] to resolve his concerns. If you have any additional questions, please contact me directly at ###-###-####.Sincerely,Corinne L.Student Care
Tell us why here... Revdex.com Case Number: [redacted]Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. On September 11, 2017 an online enrollment into our High School Program was processed. The enrollment...
was done through our website in [redacted]’s name. The address that was used for this enrollment is the same as the address she provided in her Revdex.com complaint. The enrollment was processed with a $1.00 down payment and set up for $49.00 monthly payments. [redacted] received a coupon book in the mail because after the first monthly payment declined the account was removed from automatic payments. A review of our records shows that [redacted] did call Student CARE on October 26, 2017 to request cancellation of the account and stated she did not enroll. At that time, the account was cancelled with nothing further owed. On December 1, 2017 I sent a letter confirming the cancellation to [redacted] to the address on the Revdex.com complaint. I also left her a voicemail confirming the account was cancelled and a cancellation letter would be sent by mail. In cases where a student disputes enrollment, we normally request a notarized statement that the student never enrolled, along with a copy of the student’s driver license to prove identity. This is in compliance with The Federal Education Privacy Laws. Since [redacted] did not initiate this enrollment, we would recommend she file a police report if she feels her name was used fraudulently to set up this enrollment. Upon receipt of a subpoena or court order, we will provide any and all information requested. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Toni M[redacted]Student CARE Coordinator
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C. (DETC). Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education. Our material meets the requirements of our accreditation. Penn Foster charges a shipping charge on our accounts as students will still receive all textbooks and any pertinent materials to their course. [redacted] was not charged a shipping fee, as that was waived due to [redacted] choosing the full pay option. As previously stated, [redacted]’s account was review by a supervisor and it was decided to only charge [redacted] for tuition. However, as an extended courtesy [redacted] will only be charged for the five exams submitted. [redacted] will receive a refund of $114.00 to card ending in 8699 within ten days. This would leave $133.00 paid to Penn Foster. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address Ms. [redacted]’s concerns. Ms. [redacted] enrolled in our Veterinary Assistant Career Diploma Program on April 24, 2015 by submitting a down payment...
and a signed enrollment agreement.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on Ms. [redacted]’s signed enrollment agreement. Ms. [redacted] completed ninety-six percent of her exams; therefore, she owes the full tuition balance.
According to our records, there has been numerous contact with Ms. [redacted] in regards to her externship. Our Education department has even contacted a site to attempt and help Ms. [redacted] successfully find a site to complete her externship. Unfortunately, none of the sites that Ms. [redacted] or Penn Foster found were adaptable with both parties availability.
As a courtesy, I have cancelled Ms. [redacted]’s account with no further financial obligations. I apologize for the misinformation and any inconvenience this may have caused Ms. [redacted].
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Automotive Technician Repair program on March 21st, 2017 by submitting a down payment and a signed enrollment agreement. [redacted] was offered a discount if he were to pay $613.90 before April 24th, 2017. That would bring the total price [redacted] paid to $623.90. [redacted] paid $613.90 on March 21st, 2017 via an ACH payment. In anticipation of the payment fully clearing the savings amount of $110.10 would remain on the account. We permit all ACH payments 28 days to completely clear to make certain the bank does not reverse the charge. After I spoke to [redacted] on the clearing time frame, he was telephoned by Manager, Michael E[redacted] to converse the timeframe we permit all ACH payments to clear. As a courtesy on April 6th, 2017 we dropped the savings amount of $110.10. [redacted]’s balance is now indicating paid in full. [redacted] can call Michael E[redacted] directly at ###-###-#### with any questions or concerns relating to his studies. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Care Tell us why here...
Tell us why here...Revdex.com Case Number: [redacted]Student Name: [redacted]Student Number: [redacted] To Whom It May Concern:I reached out to [redacted] by email on September 23, 2016 to offer assistance in resolving his concerns. I offered to send all textbooks for his son’s High School Diploma Program via DHL. I also advised that The Penn Foster High School Program has an NCAA-approved course list. I advised [redacted] if he does request to cancel the program I will waive all registration and administrative fees, only charging tuition for exams taken. The amount of that refund would be $891.75. To date we have not had a response from [redacted]’s previous concerns were regarding the time frame for processing of the signed enroll form and as previously stated our policy for submitted paperwork via fax, is to allow 24-48 hours for processing. [redacted] stated he submitted his signed enrollment agreement on August 18, 2016 Korean time. We advised [redacted] that we processed his application via email on August 28, 2016. Due to the time difference, there was a delay in responding to [redacted]’s email inquiries. I apologize for any inconvenience this may have caused [redacted]. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L[redacted]Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Medical Billing and Coding Career Diploma Program on January 7, 2016 by submitting a down...
payment and a signed enrollment agreement. Students completing between twenty-five and fifty percent of their exams owe fifty percent of the full tuition balance along with the registration fee, which is stated on [redacted]’ signed enrollment agreement. [redacted] completed over twenty-five percent of her exams; therefore, she owes half of the full tuition balance. Students who neglect to make their monthly payments are placed in an outside agency. The last payment we received from [redacted] was on May 16, 2016 and not the full monthly payment; as a result, she was placed in the outside agency. As a courtesy, I have removed [redacted] from the outside agency and cancelled her account with a $48.63 financial obligation. [redacted] has paid the final discounted balance on July 22, 2016. [redacted]’ credit report will be amended within thirty days. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. An apology would have been nice. But thanks for the refund.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Mr. [redacted]’s concerns. Mr. [redacted] enrolled in our High School Diploma Program on February 1, 2016 by submitting a down...
payment. On April 27, 2016 Mr. [redacted] called in to defer his April 29th payment. Unfortunately, the deferment was not entered correctly which resulted in Mr. [redacted]’s automatic payment to pull that payment. On May 9, 2016 a refund of the $39.00 for April’s payment was entered into the system. On May 11, 2016 the refund was processed and Mr. [redacted] should have the $39.00 back in his credit card ending in [redacted]. Mr. [redacted]’s account was adjusted to reflect the deferred payment and his next payment is due on June 28, 2016 which will be automatically deducted with his card on file. I apologize for any inconvenience this may have cause Mr. [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Industrial Electronics Associate Degree on August 30th, 2016 by submitting a down payment...
and a signed enrollment agreement. Per [redacted]’s enrollment agreement, students who wish to withdraw from the program must submit the request in writing. We have not received a request from [redacted] to cancel as of September 29, 2016. I have emailed [redacted] and left a voicemail on September 29, 2016 advising of this, and to reply back to that email with his request. Upon receipt of his email, we are more than willing to cancel out the program as is, and not charge the cancelation terms per the enrollment agreement. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. As [redacted] requested, Andrew’s manager called both numbers on file. The number ending in [redacted] had a busy signal and a message was left on the number ending in [redacted]. The Penn Foster High School Student Catalog, which can be found on [redacted]’s web portal, states on page 19 under the Graduation section In order to graduate, students must meet all financial obligations and all payments must clear before a diploma will be issued. I have attached the Catalog to this reply. On January 25, 2017 a representative did call [redacted] to discuss the payment clearing time, during the conversation he requested to speak to a manager. A call back was put in and [redacted] was called by the Team Leader of Student Care on January 26, 2017. [redacted] was advised as a courtesy we will bypass the remaining clearing period and will get his Graduation documents printed and mailed out. [redacted] was advised this can take a few days before the documents are mailed. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our Veterinary Technician Associate Degree Semester One on May 17th, 2016 by submitting a down payment...
and a signed enrollment agreement. Per [redacted] signed enrollment agreement (see attached) it states her program consists of four semesters and may require an externship. The program price is paid on a per semester basis. We offer three payment plans: full pay, monthly auto pay and monthly payments. [redacted], for the first semester, chose the monthly auto pay plan. Under that plan she agreed to pay a $50.00 down payment and $50.00 a month for 28 months plus a final payment of $47.00. Total price for the first semester under this plan was $1,497.00, which doesn’t include any transfer credit deductions.Student must have all academic requirements completed in the current semester before enrolling into the next semester. Per our policy we will allow student to move into the next semester even if they still have a balance. We add the current semesters remaining balance to the overall pricing of the following semester and divide that into 24 payments. As a result of this the monthly payments may be different than the previous semester’s monthly payment. [redacted]’s enrollment agreement also outlines the credit transfer policy. It states [redacted] may receive transfer credits for eligible and approved general education college courses she already completed for up to 75% of the required program credits. The agreement states that not all college courses taken at other schools are eligible for transfer credit but if transfer credits are approved, an adjustment to the financial obligation will me made following [redacted]’s enrollment. Unfortunately, due to the amount of the second semester with the first semester carry over balance we cannot have the monthly payments at $50.00 a month. With changes in technology not all classes such as computers can be transferred over especially if they were originally taken over seven years ago. According to our records, on October 14, 2016 we received an email to cancel [redacted]’s program. [redacted]’s cancellation balance is $931.00 only charging her for her completed first semester. I apologize for any miscommunication and any inconvenience this may have caused [redacted].Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.Sincerely, Corinne L[redacted]Student Care Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on July 24, 2014 by submitting a down payment and a signed enrollment...
agreement.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping fee. This is stated on [redacted]’s signed enrollment agreement. [redacted] completed thirty-seven percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned. Students who neglect to make their monthly payments are placed in an outside agency. The last payment we received from [redacted] was on July 24, 2014; as a result, she was placed in the outside agency.
As a courtesy, I have cancelled [redacted]’s account only charging her for the tuition completed and the registration fee. I have also removed [redacted]’s account from the outside agency. [redacted]’s balance was reduced from $1,782.30 to $569.00. [redacted] can make payments directly to Penn Foster by calling ###-###-####.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Marie A[redacted]
Student Care
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our Motorcycle Repair Technician Career Diploma on February 14, 2013 by submitting a down payment and...
a signed enrollment agreement.
In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format. As our stocks have depleted, shipments of study guides have ceased. Students will however, still receive all textbooks and any pertinent materials to their course. [redacted] did receive two shipments so far. Our records indicate [redacted] emailed us June 28, 2014 and we advised him of this.
As a courtesy, I have ordered the remaining materials. I have expedited them and [redacted] should receive them by Monday April 27, 2015. [redacted] can contact me directly should he not receive his materials by then. I also updated [redacted]’ study time until October 20, 2015, giving him a courtesy six month extension to complete his program.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
Complainant Name: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted]’s daughter, [redacted] enrolled in our High School...
Diploma on August 4, 2014 by submitting a down payment and a signed enrollment agreement.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping fee. This is stated on [redacted]’s signed enrollment agreement. [redacted] completed thirty-nine percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned. In addition, the last payment we received from [redacted] was on December 17, 2014; as a result, he was placed in an outside agency.
Our transcript policy states, in our Student Handbook, that students need to be current with their payments to be eligible for official transcripts. Since we haven’t received a payment from [redacted] since December 17, 2014, no official transcripts can be sent. I had a phone conference with [redacted] on August 27, 2015 and advised him of this. In addition, I ordered a grade report and emailed to [redacted] to show what his daughter, Tiana has completed.
Also on my conference with [redacted] on August 27, 2015, I have cancelled his daughter, Tiana’s account charging only for the percent of tuition completed. All other fees were waived, totaling a discount of $599.80. If [redacted] is able to make a payment by September 11, 2015, I will have the account removed from the outside agency and he can make payments with us until the balance of $398.00 is paid.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. On January 29th, 2016 [redacted] enrolled in our High School Diploma Program by submitting a down payment and a signed enrollment agreement. Penn Foster High School is licensed by the Pennsylvania State Board of...
Private Licensed Schools. Penn Foster High School is nationally accredited by the Distance Education Accrediting Commission also nationally accredited by AdvancED. Penn Foster is regionally accredited by the Commission on Secondary Schools of the Middle States Association of Colleges and Schools. Per [redacted] enrollment agreement, which I will attach, she is responsible for the entire liability of the program as she has completed over 50% of the program. At this time, due to consecutive arrears her account was turned over to the [redacted] collection agency. [redacted] would have to make payment arrangements through them while she is in an agency status. [redacted] can contact them at [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
As previously stated, students completing more than fifty percent of their exams owe the full tuition balance. As a courtesy, I have cancelled [redacted]’s account only charging him for exams taken along with shipping, registration and late fees. [redacted]’s balance went from $467.00 to $204.00. His payments are still $25.00 for six months and they will return to $49.00 after that until the balance is paid in full.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’ concerns. According to our records, [redacted] enrolled in our High School Diploma Program on October 15, 2014 by submitting a down...
payment and a signed enrollment agreement.
Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card. [redacted] was advised of our enrollment dispute policy on February 16, 2016. According to our records, we have not received the documentation. [redacted] would need to send the above information and we would process an investigation and determine whether she enrolled with us. [redacted] may fax the documentation directly to me at ###-###-#### or she may mail the documentation to the following address:
Penn Foster
[redacted]
Scranton, PA [redacted]
Attn: Marie A[redacted]
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Marie A[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] - [redacted] To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’s concerns. On December 5th, 1994 Ms. [redacted] enrolled into our High School Diploma Program. Ms. [redacted] completed all...
of the exams, however did not achieve enough of the credits needed to graduate the program. I will include the directory information and grade report for Ms. [redacted]’s High School Program. On May 20th, 1996 Ms. [redacted] enrolled into our Animal Science program. Ms. [redacted] completed 2 out of 11 exams, and both were taken on June 4th, 1996. Ms. [redacted]’s program was closed out on February 17th, 1999. I will include the directory information and grade report for the Animal Science program. We are unable to locate any other records for Ms. [redacted]’s in our system. The enrollments we found were under her previous name, [redacted]. Ms. [redacted] did provide us documents of the name change, enabling us to search for her previous name. We could not locate any accounts under the [redacted] name. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
Date: June 10, 2015
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Graphic Design Associate Degree Program on October 27, 2006...
by submitting a down payment and a signed enrollment agreement.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted]’s signed enrollment agreement. [redacted] completed one hundred percent of her exams; therefore, she owes the full tuition balance.
Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C. (DETC). Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education. Our material meets the requirements of our accreditation. Our accreditation is located in our student handbook along with our website. Our website states “The decision to accept credits is up to the individual school. Many of Penn Foster’s courses have been recommended for college and university credit by the ACE/College Credit Recommendation Service.” Our website also states, “no form of accreditation guarantees that any learning institution will accept credits from any other school as transfer credits and you should check with the institutions in which you are interested to see if they will accept Penn Foster College credits.” No school guarantees to accept another schools credits. Due to this fact, [redacted] is not eligible for a refund.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
To Whom It May Concern:Penn Foster is currently working directly with [redacted] to resolve his concerns. If you have any additional questions, please contact me directly at ###-###-####.Sincerely,Corinne L.Student Care
Tell us why here... Revdex.com Case Number: [redacted]Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. On September 11, 2017 an online enrollment into our High School Program was processed. The enrollment...
was done through our website in [redacted]’s name. The address that was used for this enrollment is the same as the address she provided in her Revdex.com complaint. The enrollment was processed with a $1.00 down payment and set up for $49.00 monthly payments. [redacted] received a coupon book in the mail because after the first monthly payment declined the account was removed from automatic payments. A review of our records shows that [redacted] did call Student CARE on October 26, 2017 to request cancellation of the account and stated she did not enroll. At that time, the account was cancelled with nothing further owed. On December 1, 2017 I sent a letter confirming the cancellation to [redacted] to the address on the Revdex.com complaint. I also left her a voicemail confirming the account was cancelled and a cancellation letter would be sent by mail. In cases where a student disputes enrollment, we normally request a notarized statement that the student never enrolled, along with a copy of the student’s driver license to prove identity. This is in compliance with The Federal Education Privacy Laws. Since [redacted] did not initiate this enrollment, we would recommend she file a police report if she feels her name was used fraudulently to set up this enrollment. Upon receipt of a subpoena or court order, we will provide any and all information requested. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Toni M[redacted]Student CARE Coordinator
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C. (DETC). Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education. Our material meets the requirements of our accreditation. Penn Foster charges a shipping charge on our accounts as students will still receive all textbooks and any pertinent materials to their course. [redacted] was not charged a shipping fee, as that was waived due to [redacted] choosing the full pay option. As previously stated, [redacted]’s account was review by a supervisor and it was decided to only charge [redacted] for tuition. However, as an extended courtesy [redacted] will only be charged for the five exams submitted. [redacted] will receive a refund of $114.00 to card ending in 8699 within ten days. This would leave $133.00 paid to Penn Foster. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address Ms. [redacted]’s concerns. Ms. [redacted] enrolled in our Veterinary Assistant Career Diploma Program on April 24, 2015 by submitting a down payment...
and a signed enrollment agreement.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on Ms. [redacted]’s signed enrollment agreement. Ms. [redacted] completed ninety-six percent of her exams; therefore, she owes the full tuition balance.
According to our records, there has been numerous contact with Ms. [redacted] in regards to her externship. Our Education department has even contacted a site to attempt and help Ms. [redacted] successfully find a site to complete her externship. Unfortunately, none of the sites that Ms. [redacted] or Penn Foster found were adaptable with both parties availability.
As a courtesy, I have cancelled Ms. [redacted]’s account with no further financial obligations. I apologize for the misinformation and any inconvenience this may have caused Ms. [redacted].
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Automotive Technician Repair program on March 21st, 2017 by submitting a down payment and a signed enrollment agreement. [redacted] was offered a discount if he were to pay $613.90 before April 24th, 2017. That would bring the total price [redacted] paid to $623.90. [redacted] paid $613.90 on March 21st, 2017 via an ACH payment. In anticipation of the payment fully clearing the savings amount of $110.10 would remain on the account. We permit all ACH payments 28 days to completely clear to make certain the bank does not reverse the charge. After I spoke to [redacted] on the clearing time frame, he was telephoned by Manager, Michael E[redacted] to converse the timeframe we permit all ACH payments to clear. As a courtesy on April 6th, 2017 we dropped the savings amount of $110.10. [redacted]’s balance is now indicating paid in full. [redacted] can call Michael E[redacted] directly at ###-###-#### with any questions or concerns relating to his studies. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Care Tell us why here...
Tell us why here...Revdex.com Case Number: [redacted]Student Name: [redacted]Student Number: [redacted] To Whom It May Concern:I reached out to [redacted] by email on September 23, 2016 to offer assistance in resolving his concerns. I offered to send all textbooks for his son’s High School Diploma Program via DHL. I also advised that The Penn Foster High School Program has an NCAA-approved course list. I advised [redacted] if he does request to cancel the program I will waive all registration and administrative fees, only charging tuition for exams taken. The amount of that refund would be $891.75. To date we have not had a response from [redacted]’s previous concerns were regarding the time frame for processing of the signed enroll form and as previously stated our policy for submitted paperwork via fax, is to allow 24-48 hours for processing. [redacted] stated he submitted his signed enrollment agreement on August 18, 2016 Korean time. We advised [redacted] that we processed his application via email on August 28, 2016. Due to the time difference, there was a delay in responding to [redacted]’s email inquiries. I apologize for any inconvenience this may have caused [redacted]. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L[redacted]Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Medical Billing and Coding Career Diploma Program on January 7, 2016 by submitting a down...
payment and a signed enrollment agreement. Students completing between twenty-five and fifty percent of their exams owe fifty percent of the full tuition balance along with the registration fee, which is stated on [redacted]’ signed enrollment agreement. [redacted] completed over twenty-five percent of her exams; therefore, she owes half of the full tuition balance. Students who neglect to make their monthly payments are placed in an outside agency. The last payment we received from [redacted] was on May 16, 2016 and not the full monthly payment; as a result, she was placed in the outside agency. As a courtesy, I have removed [redacted] from the outside agency and cancelled her account with a $48.63 financial obligation. [redacted] has paid the final discounted balance on July 22, 2016. [redacted]’ credit report will be amended within thirty days. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...