Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: The first transcript sent via [redacted] was received by [redacted] on 11/6/The tracking information for that transcript was [redacted] The last transcript sent to [redacted] was noted by USPS as unable to deliver on 11/21/17, however it was delivered on 11/29/at the address provided to Penn FosterThe USPS tracking number was [redacted] A refund will not be issues to [redacted] as his account is still in an open status, and is liable for the work that has been completedIf [redacted] decides to close the account out completely, there would be a liability due of $Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K [redacted] Student Advocacy Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It's very deceptive that you can cancel a service but then must say you would like to cancel payment for that service as wellCustomer blaming is a poor business practiceI want the refund for the unauthorized amount withdrawn from my account on 10/1/I'm not even asking for the overdraft fees I had to pay back Regards, [redacted] ***
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Graphic Design Associate Degree Program on October 9, by submitting a signed enrollment agreement and a down payment Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on [redacted] ’s signed enrollment agreementSince [redacted] completed thirteen percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned [redacted] submitted a request in writing to cancel the program on July 13, and at that time we advised him of his cancellation terms On July 22, [redacted] ’s account was review by a supervisor and it was decided to only charge [redacted] for tuition Therefore, [redacted] received a refund of $1,to his credit card ending in *** [redacted] was aware of this on July 25, If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our High School Diploma on April 7, by submitting a down payment and a signed enrollment agreement Students who enroll online and submit a lower than the suggested down payment of $29.00, are set up on a bi-weekly payment plan This is stated to students upon selecting their payment plan during enrollmentThis is also stated on [redacted] ’s signed enrollment agreement On April 20, we attempted to take a payment of $from [redacted] as this was two weeks before the due date The payment was declined which put [redacted] ’s account on an automatic retry process [redacted] made a payment on her portal of $on April 28, Since her account was on the automatic retry process from the declined payment, we pulled the bi-weekly payment on May 4, which ultimately led to the duplicate payment Our records indicate that [redacted] tried to reach us via chat on May 6, three separate times but the connection was lost [redacted] did have an email replied to on May 6, which we explained what happened with her account I would like to rectify the miscommunication that has happened and have [redacted] continue with our High School Diploma Program I tried to contact [redacted] to discuss but was unable to reach her [redacted] can contact me at the number below should she decide to continue with our program For the time being, [redacted] ’s account was cancelled with no further financial obligations I apologize for any inconvenience this may have caused [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Medical Billing and Coding Career Diploma Program on January 7, by submitting a down payment and a signed enrollment agreement Students completing between twenty-five and fifty percent of their exams owe fifty percent of the full tuition balance along with the registration fee, which is stated on [redacted] ’ signed enrollment agreement [redacted] completed over twenty-five percent of her exams; therefore, she owes half of the full tuition balance Students who neglect to make their monthly payments are placed in an outside agencyThe last payment we received from [redacted] was on May 16, and not the full monthly payment; as a result, she was placed in the outside agency As a courtesy, I have removed [redacted] from the outside agency and cancelled her account with a $financial obligation [redacted] has paid the final discounted balance on July 22, [redacted] ’ credit report will be amended within thirty days Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care Tell us why here
[redacted] [redacted] I am rejecting this response because: There is always a 50% discount offer but the bottom line is it is not right and the school should work more with peopleI did not get any mail and/or calls due to being hospitalized and our family situation which was never discussed with meI can't be the only person who worked hard and tried their best to end up in an unforeseen situation that kept them from keeping up with their phone calls! I will never be able to pay that large amount and if that means I just have no future than so be itThat's what happens when attending a for-profit school that is motivated only my moneyIt makes me embarrassed to even tell others especially other schools that I even wasted my time and money on this school! Buyer beware! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as Penn Foster actually zero's out the balance and actually removes the collection of all fees they have over charged meThey have actually sent me a payment book with a letter stating I owe them $so I am waiting to receive any letter of notice of actual cancellation from Penn Foster Regards, [redacted]
Tell us why her Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concernsOn September 13th, [redacted] ’s enrolled in our Veterinary Technician Associate Degree by submitting a down payment and a signed enrollment agreement In order to maintain Penn Fosters Academic Integrity, we do not send out copies of proctor examsI was granted permission to attach a copy of [redacted] ’s examsDue to preserving academic integrity we had to redact anything that could give any details in the questions and in [redacted] ’s answers Section A of the Animal Anatomy and Physiology exam consisted of questions [redacted] ’s had only answered the first three, then proceeded to section B [redacted] can call and speak to the education department on anything she has questions withWe can always be reached via email and chat as well If [redacted] ’s did want to withdraw fully from Penn Foster, per her enrollment agreement, she would be responsible for the remaining balance on the semester [redacted] ’s paid $as of 8/23/The remaining balance would be $This does not include any fees associated with failed subjects Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Andrew K [redacted] Student Caree
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: not provided To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns According to the information provided, address and phone number, we were unable to locate an account using this information In order for us to look further in to this situation we do require more information about our studentsThe easiest way for us to locate a student account is by their full name, student number, social security number and date of birth [redacted] can contact me directly at the number below with the above information so we can further look into this Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our High School Diploma Program on March 28, by submitting a down payment and a signed enrollment agreement The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools As we are accredited, [redacted] should have no issue with our Diploma [redacted] ’s signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and technology fees According to our records, [redacted] contacted us on April 16, in regards to cancelling his account stating he needed a new laptop and we deferred three months of payments to help him financially until he was able to obtain a new laptop At that time, [redacted] was on a bi-weekly payment of $which declined on April 13, and was set to retry April 17, We were unable to cancel that payment as it was already in the process of clearing with the bank We need at least hours notice to stop a payment in the system [redacted] would have owed his liability even if the account was cancelled April 16, per his signed enrollment agreement In addition, on June 8, I tried to contact [redacted] as he left a voicemail with me from June 7, I was forced to leave a message as there was no answer at the number provided As a courtesy, I have waived [redacted] ’s cancellation terms of $214.50, cancelling his account with no further financial obligations I apologize for any inconvenience this may have caused If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: Students who enroll online and submit a lower than the suggested down payment of $29.00, are set up on a bi-weekly payment plan This is stated to students upon selecting their payment plan during enrollment On April 10, we took a $payment from [redacted] as this was two weeks before the due date On April 17, [redacted] ***’s payment was returned to us When payments are returned from the bank we charge students a fee of $ [redacted] was advised of this on April 30, As a courtesy, we refunded [redacted] ***’s payment and fee her bank charged her in the amount of $ We mailed her a check on May 11, [redacted] with tracking number [redacted] *** I apologize for any inconvenience this may have caused If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concernsOn October 19th, [redacted] enrolled into the Veterinary Technician Associate Degree by submitting a down payment and a signed enrollment agreementPenn Foster College's Vet Tech Associate Degree program has FULL Accreditation with the American Veterinary Medical Association (AVMA) through their Committee on Veterinary Technician Education and Activities (CVTEA)This accreditation "represents the highest standard of achievement for veterinary medical education in the United StatesInstitutions that earn accreditation confirm their commitment to quality and continuous improvement through a rigorous and comprehensive peer review." Most states require VTNE candidates to be graduates of a veterinary technology program accredited by the American or Canadian Veterinary Medical AssociationPenn Foster’s Veterinary Technician program meets these requirementsAdditionally, Penn Foster College is nationally accreditedThis form of accreditation means that Penn Foster has met the high standards required by the Distance Education Accrediting Commission (DEAC) in Washington, D.CThe Distance Education Accrediting Commission is listed by the U.SDepartment of Education as a nationally recognized accrediting agencyWe operate with the highest level of integrity, so our graduates can benefit from an accredited educationThe Distance Education Accrediting Commission is also a recognized member of the Council for Higher Education Accreditation (CHEA)Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education and is authorized to award Associate of Science Degrees, Bachelor of Science Degrees, and Undergraduate CertificatesNo form of accreditation guarantees that any learning institution will accept credits from any school as transfer creditsMany of our college credits are recommended by [redacted] Although every college makes its own decision on the transferability of credits, [redacted] recommendations are considered by more than 2,of its participating institutions [redacted] completed 39% of the semester, leaving her liable for 50% of the tuition, along with the registration, shipping and handling, and administrative feesThese terms were included in the enrollment agreement [redacted] singed and agreed toAs a courtesy we did lower the liability from $to $I will extend an offer of 25% off of the liability [redacted] ’s account will now reflect a liability of $ Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K [redacted] Student Advocacy Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Ms L [redacted] fully validated my complaint. When I enrolled, and paid my tuition, I was told that I could complete the program at my home with study guides and text books. I was not informed that Penn Foster was transitioning the program to "online only" because their study guide supply was dwindling. I did not have accessible internet at my home and would not have paid for the course if internet only was my option.If all study guides and textbooks can be provided as promised, the matter can be resolved. Also, please not my address as: [redacted] **Wasilla, AK [redacted] Regards, [redacted]
T [redacted] **To Whom It May Concern: I welcome the opportunity to address [redacted] s concernsOn November 11, we submitted a request to refund [redacted] $This would cover what [redacted] paid the agencyIt can take two weeks (depending on the upcoming holiday) for [redacted] to receive the checkOn November 11, we emailed [redacted] to provide her this information We emailed [redacted] on November 22, to advise a check was being issued and her account was being closed We received a return email from [redacted] today on November 23, and confirmed this information once again Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ( [redacted] Sincerely, Corinne L***Student Care
Tell us why hereRevdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our High School Diploma Program on August 25, by submitting a signed enrollment agreement and a down payment Our accreditors require a review process for students when the progression reaches the highest 1% of completion rate Penn Foster’s self-paced model allows students to work on their studies on the schedule that works best for them That model cannot allow students to take exams at a rate that does not allow them to review the material in each lesson In order to verify that work is completed in the lesson, Penn Foster does ask to review the student’s work from the lessons in question [redacted] did not take any exams from February 2, until February 2, and then completed thirty two exams in three days Several alerts were placed on [redacted] ’s student portal advising him that the rapid progression was unacceptable and that if he continued to take exams at a rapid pace he would have to submit his work for review I am attaching screenshots of the reviews that we use to advise students they are completing exams at a rapid pace [redacted] advised that he has studied the material we supplied We are not requesting he complete additional work but send in the work he has already completed for reviewIf you have any further questions, please contact me directly at ###-###-####Sincerely, Toni M [redacted] Senior Student Advocate
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concernsAccording to our records, [redacted] enrolled in our High School Diploma Program on October 15, by submitting a down payment and a signed enrollment agreement Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card [redacted] was advised of our enrollment dispute policy on February 16, According to our records, we have not received the documentation [redacted] would need to send the above information and we would process an investigation and determine whether she enrolled with us [redacted] may fax the documentation directly to me at ###-###-#### or she may mail the documentation to the following address: Penn Foster [redacted] Scranton, PA [redacted] Attn: Marie A [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Marie A [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I contacted [redacted] ***’ by telephone this morning and was unable to reach her I did leave her a voicemail and also sent her an email After further review, I have contacted our financial department to have the account pulled from the agency and cancelled with nothing further owed on the account We will also have [redacted] ***’ credit report amended I will send [redacted] ***’ a letter confirming the cancellation once the account has been returned from the agency and cancelled If you have any further questions, please contact me directly at ###-###-#### Sincerely, Toni M [redacted] Senior Student Advocate
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] Date: August 10, To Whom It May Concern: I welcome the opportunity to address [redacted] ***’ concerns [redacted] enrolled in our High School Diploma on June 3, by submitting a signed enrollment agreement and a down payment According to our records, [redacted] did not sign his enrollment agreement until June 26, As a result, there was a hold on the shipments as we need the enrollment agreement before we will send any materials to our students Upon graduation, students Diploma and Transcript is ordered, checked for accuracy and mailed The entire process takes 2-weeks On July 6, an official transcripts was ordered for [redacted] *** Once transcripts are mailed it takes up to ten business days to be received As a courtesy, I have ordered three transcripts to be sent [redacted] to [redacted] ***’ address The three transcripts will be separately sealed in an envelope The tracking number for the transcripts are [redacted] and according to the tracking it will arrive tonight by 8:00pm I apologize for any inconvenience this may have caused If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:passing or not I still did the work just like you saidIts like going to work you think your going to get paid for doing the work that you did Regards, [redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: The first transcript sent via [redacted] was received by [redacted] on 11/6/The tracking information for that transcript was [redacted] The last transcript sent to [redacted] was noted by USPS as unable to deliver on 11/21/17, however it was delivered on 11/29/at the address provided to Penn FosterThe USPS tracking number was [redacted] A refund will not be issues to [redacted] as his account is still in an open status, and is liable for the work that has been completedIf [redacted] decides to close the account out completely, there would be a liability due of $Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K [redacted] Student Advocacy Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It's very deceptive that you can cancel a service but then must say you would like to cancel payment for that service as wellCustomer blaming is a poor business practiceI want the refund for the unauthorized amount withdrawn from my account on 10/1/I'm not even asking for the overdraft fees I had to pay back Regards, [redacted] ***
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Graphic Design Associate Degree Program on October 9, by submitting a signed enrollment agreement and a down payment Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on [redacted] ’s signed enrollment agreementSince [redacted] completed thirteen percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned [redacted] submitted a request in writing to cancel the program on July 13, and at that time we advised him of his cancellation terms On July 22, [redacted] ’s account was review by a supervisor and it was decided to only charge [redacted] for tuition Therefore, [redacted] received a refund of $1,to his credit card ending in *** [redacted] was aware of this on July 25, If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our High School Diploma on April 7, by submitting a down payment and a signed enrollment agreement Students who enroll online and submit a lower than the suggested down payment of $29.00, are set up on a bi-weekly payment plan This is stated to students upon selecting their payment plan during enrollmentThis is also stated on [redacted] ’s signed enrollment agreement On April 20, we attempted to take a payment of $from [redacted] as this was two weeks before the due date The payment was declined which put [redacted] ’s account on an automatic retry process [redacted] made a payment on her portal of $on April 28, Since her account was on the automatic retry process from the declined payment, we pulled the bi-weekly payment on May 4, which ultimately led to the duplicate payment Our records indicate that [redacted] tried to reach us via chat on May 6, three separate times but the connection was lost [redacted] did have an email replied to on May 6, which we explained what happened with her account I would like to rectify the miscommunication that has happened and have [redacted] continue with our High School Diploma Program I tried to contact [redacted] to discuss but was unable to reach her [redacted] can contact me at the number below should she decide to continue with our program For the time being, [redacted] ’s account was cancelled with no further financial obligations I apologize for any inconvenience this may have caused [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Medical Billing and Coding Career Diploma Program on January 7, by submitting a down payment and a signed enrollment agreement Students completing between twenty-five and fifty percent of their exams owe fifty percent of the full tuition balance along with the registration fee, which is stated on [redacted] ’ signed enrollment agreement [redacted] completed over twenty-five percent of her exams; therefore, she owes half of the full tuition balance Students who neglect to make their monthly payments are placed in an outside agencyThe last payment we received from [redacted] was on May 16, and not the full monthly payment; as a result, she was placed in the outside agency As a courtesy, I have removed [redacted] from the outside agency and cancelled her account with a $financial obligation [redacted] has paid the final discounted balance on July 22, [redacted] ’ credit report will be amended within thirty days Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care Tell us why here
[redacted] [redacted] I am rejecting this response because: There is always a 50% discount offer but the bottom line is it is not right and the school should work more with peopleI did not get any mail and/or calls due to being hospitalized and our family situation which was never discussed with meI can't be the only person who worked hard and tried their best to end up in an unforeseen situation that kept them from keeping up with their phone calls! I will never be able to pay that large amount and if that means I just have no future than so be itThat's what happens when attending a for-profit school that is motivated only my moneyIt makes me embarrassed to even tell others especially other schools that I even wasted my time and money on this school! Buyer beware! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as Penn Foster actually zero's out the balance and actually removes the collection of all fees they have over charged meThey have actually sent me a payment book with a letter stating I owe them $so I am waiting to receive any letter of notice of actual cancellation from Penn Foster Regards, [redacted]
Tell us why her Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concernsOn September 13th, [redacted] ’s enrolled in our Veterinary Technician Associate Degree by submitting a down payment and a signed enrollment agreement In order to maintain Penn Fosters Academic Integrity, we do not send out copies of proctor examsI was granted permission to attach a copy of [redacted] ’s examsDue to preserving academic integrity we had to redact anything that could give any details in the questions and in [redacted] ’s answers Section A of the Animal Anatomy and Physiology exam consisted of questions [redacted] ’s had only answered the first three, then proceeded to section B [redacted] can call and speak to the education department on anything she has questions withWe can always be reached via email and chat as well If [redacted] ’s did want to withdraw fully from Penn Foster, per her enrollment agreement, she would be responsible for the remaining balance on the semester [redacted] ’s paid $as of 8/23/The remaining balance would be $This does not include any fees associated with failed subjects Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Andrew K [redacted] Student Caree
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: not provided To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns According to the information provided, address and phone number, we were unable to locate an account using this information In order for us to look further in to this situation we do require more information about our studentsThe easiest way for us to locate a student account is by their full name, student number, social security number and date of birth [redacted] can contact me directly at the number below with the above information so we can further look into this Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our High School Diploma Program on March 28, by submitting a down payment and a signed enrollment agreement The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools As we are accredited, [redacted] should have no issue with our Diploma [redacted] ’s signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and technology fees According to our records, [redacted] contacted us on April 16, in regards to cancelling his account stating he needed a new laptop and we deferred three months of payments to help him financially until he was able to obtain a new laptop At that time, [redacted] was on a bi-weekly payment of $which declined on April 13, and was set to retry April 17, We were unable to cancel that payment as it was already in the process of clearing with the bank We need at least hours notice to stop a payment in the system [redacted] would have owed his liability even if the account was cancelled April 16, per his signed enrollment agreement In addition, on June 8, I tried to contact [redacted] as he left a voicemail with me from June 7, I was forced to leave a message as there was no answer at the number provided As a courtesy, I have waived [redacted] ’s cancellation terms of $214.50, cancelling his account with no further financial obligations I apologize for any inconvenience this may have caused If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: Students who enroll online and submit a lower than the suggested down payment of $29.00, are set up on a bi-weekly payment plan This is stated to students upon selecting their payment plan during enrollment On April 10, we took a $payment from [redacted] as this was two weeks before the due date On April 17, [redacted] ***’s payment was returned to us When payments are returned from the bank we charge students a fee of $ [redacted] was advised of this on April 30, As a courtesy, we refunded [redacted] ***’s payment and fee her bank charged her in the amount of $ We mailed her a check on May 11, [redacted] with tracking number [redacted] *** I apologize for any inconvenience this may have caused If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concernsOn October 19th, [redacted] enrolled into the Veterinary Technician Associate Degree by submitting a down payment and a signed enrollment agreementPenn Foster College's Vet Tech Associate Degree program has FULL Accreditation with the American Veterinary Medical Association (AVMA) through their Committee on Veterinary Technician Education and Activities (CVTEA)This accreditation "represents the highest standard of achievement for veterinary medical education in the United StatesInstitutions that earn accreditation confirm their commitment to quality and continuous improvement through a rigorous and comprehensive peer review." Most states require VTNE candidates to be graduates of a veterinary technology program accredited by the American or Canadian Veterinary Medical AssociationPenn Foster’s Veterinary Technician program meets these requirementsAdditionally, Penn Foster College is nationally accreditedThis form of accreditation means that Penn Foster has met the high standards required by the Distance Education Accrediting Commission (DEAC) in Washington, D.CThe Distance Education Accrediting Commission is listed by the U.SDepartment of Education as a nationally recognized accrediting agencyWe operate with the highest level of integrity, so our graduates can benefit from an accredited educationThe Distance Education Accrediting Commission is also a recognized member of the Council for Higher Education Accreditation (CHEA)Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education and is authorized to award Associate of Science Degrees, Bachelor of Science Degrees, and Undergraduate CertificatesNo form of accreditation guarantees that any learning institution will accept credits from any school as transfer creditsMany of our college credits are recommended by [redacted] Although every college makes its own decision on the transferability of credits, [redacted] recommendations are considered by more than 2,of its participating institutions [redacted] completed 39% of the semester, leaving her liable for 50% of the tuition, along with the registration, shipping and handling, and administrative feesThese terms were included in the enrollment agreement [redacted] singed and agreed toAs a courtesy we did lower the liability from $to $I will extend an offer of 25% off of the liability [redacted] ’s account will now reflect a liability of $ Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K [redacted] Student Advocacy Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Ms L [redacted] fully validated my complaint. When I enrolled, and paid my tuition, I was told that I could complete the program at my home with study guides and text books. I was not informed that Penn Foster was transitioning the program to "online only" because their study guide supply was dwindling. I did not have accessible internet at my home and would not have paid for the course if internet only was my option.If all study guides and textbooks can be provided as promised, the matter can be resolved. Also, please not my address as: [redacted] **Wasilla, AK [redacted] Regards, [redacted]
T [redacted] **To Whom It May Concern: I welcome the opportunity to address [redacted] s concernsOn November 11, we submitted a request to refund [redacted] $This would cover what [redacted] paid the agencyIt can take two weeks (depending on the upcoming holiday) for [redacted] to receive the checkOn November 11, we emailed [redacted] to provide her this information We emailed [redacted] on November 22, to advise a check was being issued and her account was being closed We received a return email from [redacted] today on November 23, and confirmed this information once again Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ( [redacted] Sincerely, Corinne L***Student Care
Tell us why hereRevdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our High School Diploma Program on August 25, by submitting a signed enrollment agreement and a down payment Our accreditors require a review process for students when the progression reaches the highest 1% of completion rate Penn Foster’s self-paced model allows students to work on their studies on the schedule that works best for them That model cannot allow students to take exams at a rate that does not allow them to review the material in each lesson In order to verify that work is completed in the lesson, Penn Foster does ask to review the student’s work from the lessons in question [redacted] did not take any exams from February 2, until February 2, and then completed thirty two exams in three days Several alerts were placed on [redacted] ’s student portal advising him that the rapid progression was unacceptable and that if he continued to take exams at a rapid pace he would have to submit his work for review I am attaching screenshots of the reviews that we use to advise students they are completing exams at a rapid pace [redacted] advised that he has studied the material we supplied We are not requesting he complete additional work but send in the work he has already completed for reviewIf you have any further questions, please contact me directly at ###-###-####Sincerely, Toni M [redacted] Senior Student Advocate
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concernsAccording to our records, [redacted] enrolled in our High School Diploma Program on October 15, by submitting a down payment and a signed enrollment agreement Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card [redacted] was advised of our enrollment dispute policy on February 16, According to our records, we have not received the documentation [redacted] would need to send the above information and we would process an investigation and determine whether she enrolled with us [redacted] may fax the documentation directly to me at ###-###-#### or she may mail the documentation to the following address: Penn Foster [redacted] Scranton, PA [redacted] Attn: Marie A [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Marie A [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I contacted [redacted] ***’ by telephone this morning and was unable to reach her I did leave her a voicemail and also sent her an email After further review, I have contacted our financial department to have the account pulled from the agency and cancelled with nothing further owed on the account We will also have [redacted] ***’ credit report amended I will send [redacted] ***’ a letter confirming the cancellation once the account has been returned from the agency and cancelled If you have any further questions, please contact me directly at ###-###-#### Sincerely, Toni M [redacted] Senior Student Advocate
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] Date: August 10, To Whom It May Concern: I welcome the opportunity to address [redacted] ***’ concerns [redacted] enrolled in our High School Diploma on June 3, by submitting a signed enrollment agreement and a down payment According to our records, [redacted] did not sign his enrollment agreement until June 26, As a result, there was a hold on the shipments as we need the enrollment agreement before we will send any materials to our students Upon graduation, students Diploma and Transcript is ordered, checked for accuracy and mailed The entire process takes 2-weeks On July 6, an official transcripts was ordered for [redacted] *** Once transcripts are mailed it takes up to ten business days to be received As a courtesy, I have ordered three transcripts to be sent [redacted] to [redacted] ***’ address The three transcripts will be separately sealed in an envelope The tracking number for the transcripts are [redacted] and according to the tracking it will arrive tonight by 8:00pm I apologize for any inconvenience this may have caused If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:passing or not I still did the work just like you saidIts like going to work you think your going to get paid for doing the work that you did Regards, [redacted]