[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I do not agree totally with the dates submitted on behalf of the school but I am appreciative of the help given in this situation
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our High School Diploma on March 25, by submitting a down
payment and a signed enrollment agreement. *** *** went into graduation status on September 18th 2016, and we are in the process of getting his graduation documents mailed out to himWe have contacted *** ***’ on September 23, to address his concernsIt was explained the timeframe to get the documents prepared and mailedAs a courtesy an additional copy of *** ***’ documents will be printed and then sent via *** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled into the Veterinary Technician Associate degree on July 18th, by submitting a down payment and a signed
enrollment agreement*** ***’s Transcripts were mailed in the past to *** *** University, it is unclear as to why they did not receive themWe have resent the transcripts via ***, and per the tracking number ***-***-***, the transcripts were received on November 6th, The transcripts were signed for by JK*** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** *** *** To Whom It May Concern: I welcome the opportunity to address Mr*** concernsMr*** enrolled in our High School Diploma Program on May 21, by submitting a down
payment and a signed enrollment agreement Mr*** paid a total of $on this enrollment, a $down payment and one monthly payment of $49.00. Mr*** student account was placed with an outside collection agency on November 05, when the account was past due five payments. ** *** *** *** ** *** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Our records indicate Mr*** completed six individual lessons in this program. He did not earn any credits as the lessons were not passed. I am attaching a grade report of the lessons completed showing dates they were taken and the grades. Mr*** enrolled into our High School Program again on January 30, with a down payment of $1.00. Penn Foster’s policy regarding bankruptcy requires students to pay in full at the time of enrollment if they have a previous bankruptcy. This account was cancelled before Mr*** completed any lessons. Mr*** stated in his complaint he only needed four credits to earn his high school diploma. After a thorough search of our system, I am unable to locate any other accounts for Mr*** with the exception of the two listed aboveWe have searched our current system, archived accounts and our Business to Business division. If Mr*** has credits with another school, I was unable to locate a transcript sent to us for evaluation. We cannot issue a diploma based on the information in our system. If Mr*** would like to re-enroll in our High School Program he would have to pay in full at the time of enrollment due to the bankruptcy on file for Student ID number ***. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at (*** ***. Sincerely, Toni M***Student CARE Coordinator
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** and *** *** Student Number: *** and *** To Whom It May Concern: I welcome the opportunity to address ***’s concerns. The complaint was submitted by both students’ mother *** *
***. While we do have a third party release in place which allows us to discuss the accounts with ***, she is requesting a refund and cancellation of the accountsSince both students are over the age of they must call regarding any concerns they have. We abide by the Family Educational Rights and Privacy Act (FERPA) which states: A third party listed on a privacy release form received by our company and listed on the student’s notebook: *This party can have access to ALL information within a record, but cannot cancel the account or change the student’s address.* This applies to requesting a refund as well. While we can discuss the account with a third party with a privacy release on file we cannot make any financial adjustments. We would like for the students to contact us directly so we may review the accounts with them. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M***Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Telecommunications Technician program on September 8th, by submitting a down payment and a signed
enrollment agreement*** *** completed his first two exams by September 14th The material for those two were online onlyWe ordered out *** ***’s next two physical shipments on September 15th It does take time for shipping between Scranton, Pennsylvania and ***On September 20th *** *** sent a chat to our digital team and I have attached the transcript of that chat*** *** requested to cancel and when we asked for the reason he stated he does not have time for online classes right now and would eventually like to go to classes in personAt this point *** *** was advised that he still would owe a liability per his enrollment agreement and could remain on his current payment plan until the liability is paidWe advised the account was canceled and he would be mailed the statement outlining his liability*** *** stated “Thank You” and he disconnected the chat after saying “bye”Per ** ***’s request we did closed out his account and he was aware of the liabilityAs a courtesy I closed out *** ***’s account as is and he will not be charged the remaining liability*** *** will be mailed a letter showing he no longer owes his liabilityPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Corinne L*** Student Care
Revdex.com Case Number: ***
*** *** *** *** ***
*** *** ***
Date: November 6,
To Whom It May Concern:
I welcome the opportunity to address *** *** concerns*** *** enrolled in our Business Management Bachelor’s Degree on November 12,
*** *** also enrolled in our Business Management Essentials Certificate Program on October 31, by submitting a down payment
The credits *** *** earned from successfully completing three semesters of the Business Management Bachelor’s Degree solely fulfil the academic requirements of the Business Management Essentials Certificate Program.
As standard Penn Foster College policy dictates, a Certificate or Diploma cannot be earned solely based on transferred credit alone, such as in *** *** case stated above
However, as a courtesy and an exception to this policy, *** *** will be awarded a Certificate for completion of the Business Management Essentials Certificate Program. I had a phone conference with *** *** on November 6, and advised her of this. *** *** will receive a refund of her down payment $within ten days. *** *** was pleased with the outcome.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** ***
Sincerely,
Corinne L***
Student Care
To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsAs previously stated credits earned in Penn Foster programs may transfer to some, but not all, learning institutionsIt is up to the individual student planning to continue their education with another school after earning their degree from Penn Foster to check with that school regarding credit transfer policies I am including a copy of Penn Fosters College’s National Accreditation Certificate, along with two screen shots from the *** website that show Penn Foster College and Career School is included in the *** database Ms***, is responsible for the liability she has accrued while attending Penn FosterPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student Advocacy Coordinator
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. From: *** *** Date: Tue, Apr 11, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Complaint has been resolved
Regards,
*** ***
To Whom It May Concern: I welcome the opportunity to address Mr***’s concernsOn December 11, Mr*** was notified by Penn Foster’s VA department that check number *** was printed and was being mailed to the physical address Mr*** provided Once the tracking number is available, it will be provided to Mr*** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Medical Administrative Assistant Career Diploma Program on September 29, by submitting a down
payment and a signed enrollment agreement
Our shipment policy states students would need to submit over fifty percent of their exams for the next set of materials to be mailedOnce mailed, students would need to allow ten days to receive their material.
According to our records, *** ***’ Business English module was shipped on November 1, 2012. *** *** did not compete half of the exams to trigger the next module to ship. In addition, we do not have any record of *** *** contacting us in regards to this issue or we would have advised her on our policy
In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on *** ***’ signed enrollment agreement. The last payment we received from *** *** was January 4, 2013; as a result she was placed in an outside agency.
If *** *** can pay $200.00, I will remove her from the outside agency and update her account so she is able to continue. *** *** needs to contact me at the number below to make payment.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
HelloI picked up a box from Penn Foster earlier this week from the post officeThere is a number of small booklets in the boxThe booklets are not in numbered order, some are upside down, some are facing left and some rightI need to pull them out, organize them and verify all courses were included.I cannot believe it has taken me almost months, numerous phone calls and e-mails as well as taking this matter to your office to get this box from Penn Foster.Thank you for your help.*** ***
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: Our education department did reach out to *** *** regarding his complaint. He spoke with our High School Teachers’ Assistant Supervisor. We were advised that *** *** has agreed to send in completed self-checks for review and has already started to send them in. Our Education Department advised him they would attempt to expedite the review for him. In addition, the Education Department sent *** *** a re-evaluation for his retake of the Writing Process Part 2. Education had already corresponded with the student regarding this exam as he received a 1% grade because the exam was plagiarized. Education stated this could also have led to the academic review. *** *** will be re-submitting this exam for grading. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M***Senior Student Advocate
Tell us why here...Revdex.com Case Number: ***Student Name: *** *** Student Number: ***To Whom It May Concern:I welcome the opportunity to address *** ***’s concerns.*** *** may file a police report with her local police department if she believes she is a victim of identity fraud. The police can then send Penn Foster a subpoena or court order for records and we will cooperate with any information we can provide. Federal laws prohibit us from releasing any information without a court order or subpoena. *** *** has stated this is not her account. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####.Sincerely,Toni M***Student CARE Coordinator
Revdex.com Case Number: ***
*** *** *** ***
*** *** ***
Date: August 27,
To Whom It May Concern:
I welcome the opportunity to address *** *** concerns*** *** enrolled in our Early Childhood Education Associates Degree on August 14, by
submitting a down payment and a signed enrollment agreement
All the requirements for the Site Selection is reviewed in the students Orientation module, which is the first module in the student outline. Our records reflect that *** *** completed the orientation on August 22, 2015; therefore, she was aware of the requirements for the Site Selection at that time.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on *** *** signed enrollment agreement*** *** completed seventy-eight percent of her exams; therefore, she owes the full tuition balance
As a courtesy, I cancelled *** *** account and only charged her for the percent of tuition completed along with the registration, shipping and admission fees. This lowered her balance to $651.00. In addition, if *** *** can pay $directly to me by September 11, to bring her payments current, I will waive $worth of late fees on her account.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at (*** ***
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Administrative Assistant Career Diploma on October 22, by submitting a down payment and a
signed enrollment agreement.
In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format. As our stocks have depleted, shipments of study guides have ceasedStudents will however, still receive all textbooks and any pertinent materials to their course. If *** *** has a disability which would prevent her from reading the study guides online, she would need to submit medical documentation of that disability.
Our records indicate we mailed the American Disabilities Act (ADA) form to *** *** on January 20, 2015. As of today we have not received that form. *** *** will need to submit the ADA form and once received it will be reviewed within 2-weeks. I have mailed another ADA form for *** *** to complete. Upon completion, *** *** can mail, email or fax back to us using the information below.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
*** *** ***
Scranton, PA ***
Fax: ###-###-####
Email: ***@pennfoster.com
Revdex.com Case Number: *** Student Name: *** *** Student Number: To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsMs*** enrolled in our Medical Billing and Coding on May 29, by submitting a signed enrollment agreement and payment
in full I reached out to our Purchasing department as they process all the *** membership forms. Ms*** will receive an email by Friday, May 27, with all of the information she needs for the ***. The entire process typically takes 1-weeks to process and according to our records, we received the membership form on May 11, 2016. I apologize for the short delay as we are slightly over our two week timeframe If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Computer Support Technician Diploma program on February 10, by submitting a signed
enrollment agreement and a down payment *** ***’ signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, administration fees. *** *** inquired about cancelling her account on May 22, 2012. *** *** was advised of her cancellation terms at that time. According to our records, *** *** paid a total of $49.00. As a courtesy, I have cancelled her account with no further financial obligations waiving her cancellation balance of $ If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Medical Billing and Coding Diploma Program on September 3, by submitting a down payment and
a signed enrollment agreement
In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney feesThis is stated on *** ***’s signed enrollment agreementOn December 15, we changed the late fee to $and that will be charged after ten days of non-payment*** *** had a total of $in late fees, $NSF and $in agency fees
On April 12, I have a phone conference with *** *** in regards to her concerns*** *** was removed from the outside agency and the agency fee and late fees were waived*** *** made a payment of $60.00, and made arrangements to pay $per month for three months to help alleviate her past due balance*** *** will make payments and no late fees will acquire as long as she is making payments
*** *** has access to her lessons online and she may continue where she left offThere is a hold on her account that will only stop shipments from being sent until the past due is paid*** *** is aware of this
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I do not agree totally with the dates submitted on behalf of the school but I am appreciative of the help given in this situation
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our High School Diploma on March 25, by submitting a down
payment and a signed enrollment agreement. *** *** went into graduation status on September 18th 2016, and we are in the process of getting his graduation documents mailed out to himWe have contacted *** ***’ on September 23, to address his concernsIt was explained the timeframe to get the documents prepared and mailedAs a courtesy an additional copy of *** ***’ documents will be printed and then sent via *** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled into the Veterinary Technician Associate degree on July 18th, by submitting a down payment and a signed
enrollment agreement*** ***’s Transcripts were mailed in the past to *** *** University, it is unclear as to why they did not receive themWe have resent the transcripts via ***, and per the tracking number ***-***-***, the transcripts were received on November 6th, The transcripts were signed for by JK*** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** *** *** To Whom It May Concern: I welcome the opportunity to address Mr*** concernsMr*** enrolled in our High School Diploma Program on May 21, by submitting a down
payment and a signed enrollment agreement Mr*** paid a total of $on this enrollment, a $down payment and one monthly payment of $49.00. Mr*** student account was placed with an outside collection agency on November 05, when the account was past due five payments. ** *** *** *** ** *** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Our records indicate Mr*** completed six individual lessons in this program. He did not earn any credits as the lessons were not passed. I am attaching a grade report of the lessons completed showing dates they were taken and the grades. Mr*** enrolled into our High School Program again on January 30, with a down payment of $1.00. Penn Foster’s policy regarding bankruptcy requires students to pay in full at the time of enrollment if they have a previous bankruptcy. This account was cancelled before Mr*** completed any lessons. Mr*** stated in his complaint he only needed four credits to earn his high school diploma. After a thorough search of our system, I am unable to locate any other accounts for Mr*** with the exception of the two listed aboveWe have searched our current system, archived accounts and our Business to Business division. If Mr*** has credits with another school, I was unable to locate a transcript sent to us for evaluation. We cannot issue a diploma based on the information in our system. If Mr*** would like to re-enroll in our High School Program he would have to pay in full at the time of enrollment due to the bankruptcy on file for Student ID number ***. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at (*** ***. Sincerely, Toni M***Student CARE Coordinator
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** and *** *** Student Number: *** and *** To Whom It May Concern: I welcome the opportunity to address ***’s concerns. The complaint was submitted by both students’ mother *** *
***. While we do have a third party release in place which allows us to discuss the accounts with ***, she is requesting a refund and cancellation of the accountsSince both students are over the age of they must call regarding any concerns they have. We abide by the Family Educational Rights and Privacy Act (FERPA) which states: A third party listed on a privacy release form received by our company and listed on the student’s notebook: *This party can have access to ALL information within a record, but cannot cancel the account or change the student’s address.* This applies to requesting a refund as well. While we can discuss the account with a third party with a privacy release on file we cannot make any financial adjustments. We would like for the students to contact us directly so we may review the accounts with them. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M***Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Telecommunications Technician program on September 8th, by submitting a down payment and a signed
enrollment agreement*** *** completed his first two exams by September 14th The material for those two were online onlyWe ordered out *** ***’s next two physical shipments on September 15th It does take time for shipping between Scranton, Pennsylvania and ***On September 20th *** *** sent a chat to our digital team and I have attached the transcript of that chat*** *** requested to cancel and when we asked for the reason he stated he does not have time for online classes right now and would eventually like to go to classes in personAt this point *** *** was advised that he still would owe a liability per his enrollment agreement and could remain on his current payment plan until the liability is paidWe advised the account was canceled and he would be mailed the statement outlining his liability*** *** stated “Thank You” and he disconnected the chat after saying “bye”Per ** ***’s request we did closed out his account and he was aware of the liabilityAs a courtesy I closed out *** ***’s account as is and he will not be charged the remaining liability*** *** will be mailed a letter showing he no longer owes his liabilityPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Corinne L*** Student Care
Revdex.com Case Number: ***
*** *** *** *** ***
*** *** ***
Date: November 6,
To Whom It May Concern:
I welcome the opportunity to address *** *** concerns*** *** enrolled in our Business Management Bachelor’s Degree on November 12,
*** *** also enrolled in our Business Management Essentials Certificate Program on October 31, by submitting a down payment
The credits *** *** earned from successfully completing three semesters of the Business Management Bachelor’s Degree solely fulfil the academic requirements of the Business Management Essentials Certificate Program.
As standard Penn Foster College policy dictates, a Certificate or Diploma cannot be earned solely based on transferred credit alone, such as in *** *** case stated above
However, as a courtesy and an exception to this policy, *** *** will be awarded a Certificate for completion of the Business Management Essentials Certificate Program. I had a phone conference with *** *** on November 6, and advised her of this. *** *** will receive a refund of her down payment $within ten days. *** *** was pleased with the outcome.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** ***
Sincerely,
Corinne L***
Student Care
To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsAs previously stated credits earned in Penn Foster programs may transfer to some, but not all, learning institutionsIt is up to the individual student planning to continue their education with another school after earning their degree from Penn Foster to check with that school regarding credit transfer policies I am including a copy of Penn Fosters College’s National Accreditation Certificate, along with two screen shots from the *** website that show Penn Foster College and Career School is included in the *** database Ms***, is responsible for the liability she has accrued while attending Penn FosterPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student Advocacy Coordinator
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. From: *** *** Date: Tue, Apr 11, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Complaint has been resolved
Regards,
*** ***
To Whom It May Concern: I welcome the opportunity to address Mr***’s concernsOn December 11, Mr*** was notified by Penn Foster’s VA department that check number *** was printed and was being mailed to the physical address Mr*** provided Once the tracking number is available, it will be provided to Mr*** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Medical Administrative Assistant Career Diploma Program on September 29, by submitting a down
payment and a signed enrollment agreement
Our shipment policy states students would need to submit over fifty percent of their exams for the next set of materials to be mailedOnce mailed, students would need to allow ten days to receive their material.
According to our records, *** ***’ Business English module was shipped on November 1, 2012. *** *** did not compete half of the exams to trigger the next module to ship. In addition, we do not have any record of *** *** contacting us in regards to this issue or we would have advised her on our policy
In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on *** ***’ signed enrollment agreement. The last payment we received from *** *** was January 4, 2013; as a result she was placed in an outside agency.
If *** *** can pay $200.00, I will remove her from the outside agency and update her account so she is able to continue. *** *** needs to contact me at the number below to make payment.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
HelloI picked up a box from Penn Foster earlier this week from the post officeThere is a number of small booklets in the boxThe booklets are not in numbered order, some are upside down, some are facing left and some rightI need to pull them out, organize them and verify all courses were included.I cannot believe it has taken me almost months, numerous phone calls and e-mails as well as taking this matter to your office to get this box from Penn Foster.Thank you for your help.*** ***
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: Our education department did reach out to *** *** regarding his complaint. He spoke with our High School Teachers’ Assistant Supervisor. We were advised that *** *** has agreed to send in completed self-checks for review and has already started to send them in. Our Education Department advised him they would attempt to expedite the review for him. In addition, the Education Department sent *** *** a re-evaluation for his retake of the Writing Process Part 2. Education had already corresponded with the student regarding this exam as he received a 1% grade because the exam was plagiarized. Education stated this could also have led to the academic review. *** *** will be re-submitting this exam for grading. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M***Senior Student Advocate
Tell us why here...Revdex.com Case Number: ***Student Name: *** *** Student Number: ***To Whom It May Concern:I welcome the opportunity to address *** ***’s concerns.*** *** may file a police report with her local police department if she believes she is a victim of identity fraud. The police can then send Penn Foster a subpoena or court order for records and we will cooperate with any information we can provide. Federal laws prohibit us from releasing any information without a court order or subpoena. *** *** has stated this is not her account. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####.Sincerely,Toni M***Student CARE Coordinator
Revdex.com Case Number: ***
*** *** *** ***
*** *** ***
Date: August 27,
To Whom It May Concern:
I welcome the opportunity to address *** *** concerns*** *** enrolled in our Early Childhood Education Associates Degree on August 14, by
submitting a down payment and a signed enrollment agreement
All the requirements for the Site Selection is reviewed in the students Orientation module, which is the first module in the student outline. Our records reflect that *** *** completed the orientation on August 22, 2015; therefore, she was aware of the requirements for the Site Selection at that time.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on *** *** signed enrollment agreement*** *** completed seventy-eight percent of her exams; therefore, she owes the full tuition balance
As a courtesy, I cancelled *** *** account and only charged her for the percent of tuition completed along with the registration, shipping and admission fees. This lowered her balance to $651.00. In addition, if *** *** can pay $directly to me by September 11, to bring her payments current, I will waive $worth of late fees on her account.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at (*** ***
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Administrative Assistant Career Diploma on October 22, by submitting a down payment and a
signed enrollment agreement.
In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format. As our stocks have depleted, shipments of study guides have ceasedStudents will however, still receive all textbooks and any pertinent materials to their course. If *** *** has a disability which would prevent her from reading the study guides online, she would need to submit medical documentation of that disability.
Our records indicate we mailed the American Disabilities Act (ADA) form to *** *** on January 20, 2015. As of today we have not received that form. *** *** will need to submit the ADA form and once received it will be reviewed within 2-weeks. I have mailed another ADA form for *** *** to complete. Upon completion, *** *** can mail, email or fax back to us using the information below.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
*** *** ***
Scranton, PA ***
Fax: ###-###-####
Email: ***@pennfoster.com
Revdex.com Case Number: *** Student Name: *** *** Student Number: To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsMs*** enrolled in our Medical Billing and Coding on May 29, by submitting a signed enrollment agreement and payment
in full I reached out to our Purchasing department as they process all the *** membership forms. Ms*** will receive an email by Friday, May 27, with all of the information she needs for the ***. The entire process typically takes 1-weeks to process and according to our records, we received the membership form on May 11, 2016. I apologize for the short delay as we are slightly over our two week timeframe If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Computer Support Technician Diploma program on February 10, by submitting a signed
enrollment agreement and a down payment *** ***’ signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, administration fees. *** *** inquired about cancelling her account on May 22, 2012. *** *** was advised of her cancellation terms at that time. According to our records, *** *** paid a total of $49.00. As a courtesy, I have cancelled her account with no further financial obligations waiving her cancellation balance of $ If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Medical Billing and Coding Diploma Program on September 3, by submitting a down payment and
a signed enrollment agreement
In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney feesThis is stated on *** ***’s signed enrollment agreementOn December 15, we changed the late fee to $and that will be charged after ten days of non-payment*** *** had a total of $in late fees, $NSF and $in agency fees
On April 12, I have a phone conference with *** *** in regards to her concerns*** *** was removed from the outside agency and the agency fee and late fees were waived*** *** made a payment of $60.00, and made arrangements to pay $per month for three months to help alleviate her past due balance*** *** will make payments and no late fees will acquire as long as she is making payments
*** *** has access to her lessons online and she may continue where she left offThere is a hold on her account that will only stop shipments from being sent until the past due is paid*** *** is aware of this
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care