Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Professional Locksmith Career Diploma Program on August 1, by
submitting a down payment and a signed enrollment agreement. Students completing more twenty-five and up to fifty percent of their exams owe fifty percent of the tuition balance, which is stated on *** ***’s signed enrollment agreement*** *** completed forty percent of his exams; therefore, he owes fifty percent of his tuition balance. In addition, *** *** signed a shipping waiver to have all his materials shipped to him at one time. The waiver also states if *** *** chooses to cancel for any reason, he is not eligible to receive a refund as all the materials were mailed to him. Due to the signed shipping waiver, *** *** is not eligible for a refund On August 26, we reached out to *** *** to address his concerns. It was determined that if *** *** sends back the shipments that were sent to him, we will proceed with a refund of $369.50, which is the cancellation terms of *** ***’s signed enrollment agreement. We apologize *** *** was unsatisfied with our program Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
*** ** *** ***
*** *** *** ***
*** *** *** *** ***
*** *** ***
**To Whom It May Concern: I welcome the opportunity to address *** *** concerns. In my last response I did offer *** *** a 50% discount to pay the account in full by May 30, 2017. That reduces the balance from $to $696.60. This does not have to be paid in one single payment. If *** *** would like to make payments on the balance I will extend the offer of a 50% discount until August 30, 2017. If you have any further questions, please contact me directly at *** ***. Sincerely, Toni M***
*** *** ***
*
Revdex.com Case Number: *** Student Name: *** ** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our HVAC Technician Career Diploma Program on May 02, by submitting a down payment and a
signed enrollment agreement According to our records, we shipped the textbook “Fundamentals of HVAC-R” on May 04, to the address on file for *** ***. In response to an email from *** *** we did reship the textbook to him on August 15, 2016. We tried to reach out to *** *** by telephone today and were not able to reach him. Subsequently, an email was sent to address his concerns. As a courtesy, I have extended *** ***’s study time with an additional three monthsI do apologize for the inconvenience Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Bookkeeping Career Diploma on March 8th, by submitting a down payment and a signed enrollment
agreement. On, April 7th, I spoke with *** *** and went over the cancelation terms highlighted in her signed enrollment agreement and discussed some of the emails the she had sent to usAs a courtesy *** *** and I came to the agreement to close the account out as is, with nothing dueA letter stating *** *** does not owe a liability will be mailed to herPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Care Coordinator Tell us why here
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address Ms***’s concernsMs*** enrolled in our Criminal Justice Bachelor’s Degree on July 1, by submitting a down payment and a signed
enrollment agreement.
Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC). Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education. Our material meets the requirements of our accreditation. Ms*** should have no issues using our degree per our accreditation
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on Ms***’s signed enrollment agreementMs*** completed seventy-seven percent of her exams; therefore, she owes the full tuition balance
In addition, if Ms*** has a disability which would prevent her from completing any portion of the program, she would need to submit medical documentation for further review to assess her best option.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
To Whom It May Concern: I welcome the opportunity to address Mr***’s concernsMr*** enrolled in our Professional Locksmithing Program on August 14th, by submitting a down payment and a signed enrollment agreement. Final payments made to Penn Foster do have to
clear fullyClearing time for debit/credit cards would be days, and for all other methods of payment we allow a day clearing periodI spoke with a member of Penn Fosters VA team, and was advised on December 6th, the situation was resolved with Mr***. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com Case Number: *** Student Name: Perkeisha Underwood Student Number: To Whom It May Concern: I welcome the opportunity to address *** *** concerns*** *** enrolled in our Travel and Tourism Diploma program on April 28th, by submitting a payment in
full and a signed enrollment agreement. No school, including Penn Foster can issue *** numberBy completing the Diploma program we offer and passing the TAP exam, it can shorten the time for someone to acquire an *** numberThe *** does have its own set of requirements that need to be metThey can be found at the following link *** Due to the fact that I cannot locate the original enrollment call, I am refunding the full amount $Once the refund is processed within business days I will be able to cancel the account Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student Advocacy Coordinator Tell us why here
Complaint #***I,*** *** is responding back to the complain that I filed against Penn Foster on April 4th I have decided to accept the terms and conditions regarding Penn Foster's responseI will choose to further my education with the career of my choice through Penn Foster with no other Financial Obligations pending or open from any other program or course that I'm unaware of.Thanks,*** ***
Revdex.com Case Number: *** Student Name: *** ** *** Student Number: Non-student To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns *** *** contacted us regarding unauthorized charges totaling $which were charged to his ***
card I called *** *** on February 2, and left a voicemail. When he returned my call on February 3, 2017, we spoke regarding his concerns. He faxed me a bank statement showing the charges of $50, $and $100. *** *** advised me he has contacted his bank to file a dispute. He has also contacted the police regarding the fraudulent charges and identity theft. I advised *** *** that we could not file a complaint with the police on his behalf. However, if they provide us with a court order we will cooperate in any way possible. Since he has filed a dispute with his bank, a refund is not necessary. They will provide a chargeback for the amount of $ If you have any further questions, please contact me directly at ###-###-#### Sincerely, Toni M*** Senior Student Advocate
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Residential Electrician program on August 31st,
by submitting a payment in full and a signed enrollment agreement. On November 7th, Penn Foster received a dispute from *** for *** *** paymentDue to a clerical error it was treated as a charge back and not an investigationOn December 11th, I emailed *** *** to advise I was mailing his check that day via ***The tracking number is as follows : *** *** ***. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Advocacy Coordinator
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled into the first semester of The Penn Foster Veterinary Technician Associate Degree Program
on September 1, by submitting a down payment and a signed enrollment agreement The associate degree program consists of four semesters and we allow one-year of study time for each semester. The enrollment agreement that *** *** signed states “The program price is paid on a per semester basis and current tuition cost is $per credit”. Under program description it states “Your college program consists of four semesters and credits”. *** *** completed fifty-four percent of the program, having completed of the exams within seven days. Once a student has completed over fifty percent of a semester they are not eligible for a refund and are responsible for the full tuition for that semester. That, as well, is stated in the signed enrollment agreement. I am attaching a copy of the agreement. *** *** filed a dispute with her bank and a chargeback was processed to return a $payment to her. If her bank did try to reach us prior to the chargeback, we would not have been able to discuss her account with them due to The Federal Education Privacy Laws unless we had a signed privacy release from *** ***. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####. Sincerely, Toni M***Student Care Coordinator
Revdex.com Case Number: *** Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Criminal Justice Bachelor’s Degree Program on June 16, by submitting a down payment and a
signed enrollment agreement
Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster College is licensed by the Arizona State Board for Private Postsecondary EducationOur material meets the requirements of our accreditationOur accreditation is located in our student handbook along with our website
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on *** ***’ signed enrollment agreement*** *** completed forty-four percent of his exams; therefore, he owes fifty percent of the tuition including the fees previously mentioned
As a courtesy, I have lowered *** ***’ cancellation terms and only charged for exams completed, along with the registration feeThis lowered his liability from $to $
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L*** Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address Ms*** concernsMs*** enrolled in our Administrative Assistant Career Diploma on April 30, by submitting a signed enrollment
agreement and a down payment.
On Ms***’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees.
We attempted to take the first monthly payment out of Ms***s account as she requested automatic payments but the payment declined. We tried several times to contact Ms*** to advise her of thisIn the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. As a result, Ms*** was placed in an outside agency.
As a courtesy, I have cancelled Ms***’s account with no further financial obligations. Ms*** will be removed from the outside agency and her credit report will be amended within thirty days. Penn Foster is devoted to the educational advancement and satisfaction of all our students and we welcome Ms*** back to Penn Foster.
If you have any further questions, please contact me directly at ###-###-####.
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsMs*** enrolled in our Engineering Technology Associate Degree on April 16,
by submitting a down payment and a signed enrollment agreement. Ms*** sent an email on 5/24/requesting to cancelWe followed up with her on 5/26/via email requesting she email us with her student number and the reason why she was requesting cancelationWe have not received a response since then, thus the account was not closed I emailed Ms*** on December 22, advising I did get the account removed from the collection agency and closed out on 12/21/I waived the late fees and agency fees so the cancel terms will be the same as they would have been in MayA letter of cancelation and terms is being mailed out Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Andrew K*** Student Care Tell us why here
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns. I have attached *** ***’ student handbook, which provides all the information on her programOn page of the student handbook address applications for subsequent semestersIt states at the end of each semester, students complete a proctored exam and final grades for each course are determinedIf all courses are passed and the appropriate Quality Point Average has been achieved, the student is eligible for re-enrollment*** *** did have the opportunity to wait until she paid off semester one according to her payment plan and then enroll into the second semesterBy doing so that does cause a risk of going over the max time allowed to complete the degree (years)Page of the handbook covers tuition and feesAll students are charged an admissions fee of $and a one-time registration fee of $Current tuition fees for each program at the time of enrollment are stated on the enrollment agreementThe agreement lists the registration fee and the tuition for each semesterStudents, however, are only contractually liable for one semester at a timeStudents sign a new enrollment agreement for each semesterTuition and fees are fixed for the semester at the time of enrollmentThey are, however, subject to change on subsequent semesters with notification to students at the time of re-enrollment Page of the handbook does provide Associate degree requirements and does state students must meet all financial obligations before the degree will be issued Full practicum information and paperwork would have been provided after Pharmacology was completed in the Second SemesterThe preliminary externship document would have been provided during Medical Nursing for Veterinary Technicians in Semester The preliminary information is also available at https://community.pennfoster.edu/docs/DOC-It provides enough information to begin looking for clinical sites and outlines the instructions for the externship Per *** *** request her account was closed out with liability due on 10/14/Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Corinne L*** Student Care Tell us why here
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Undergraduate Certificate in General Studies Program on August 5, by submitting a down
payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on *** ***’s signed enrollment agreement*** *** completed one hundred percent of her exams; therefore, she owes the full tuition balance and is not entitled to a refund This program, the Undergraduate Certificate in General Studies is a prerequisite to our Medical Assistant Associate Degree ProgramAccording to our records, *** *** contacted us by email on July 7, to inquire how she could receive something stating she completed the Medical Administrative Assistant program to show her employerShe was advised by email that she completed the Undergraduate Certificate in General Studies and had three semesters in the Medical Assistant Degree Program to complete before earning her degreeIn addition, we sent *** *** a course outline and advised her to let us know when she was ready to set up the next semester. *** ***’s signed enrollment agreement states she enrolled into the Undergraduate Certificate in General Studies Program. When a student logs into their student portal the name of the program appears both at the top of their “My Courses” page as well as at the top of their “Student Account” page As a courtesy, if *** *** would like to enroll in the Medical Administrative Assistant Career Diploma program I will offer a $credit toward the new program. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
After already submitting a Revdex.com complaint about my transcripts, I was told PennFoster (PF) would accept a one time payment with a 30% discount on my tuition balance and informed the school's financial service department would be contacting *** Services (collector) to inform them of this on November 8thDuring my acceptance/refusal step, I indicated that I would need specifics on the amount the 30% was being discounted from and what the end total would beI contacted PFs financial department, they say they cannot see any financial detailsContacted *** on the 10th,they informed me that no such offer has been made and that PF stands firm on their "lowest possible amount" acceptable being $I have tried multiple times and left multiple messages at the number and for the person listed in the Revdex.com resolution, have had no response whatsoeverI was offered a one time payoff amount of $in July of this year, to which I stated "maybe I can get family to pay this for my birthday", obviously that didn't happen, and I have been planning on that number since discussing with PF customer service in JulyThe amounts told to me are varied and I can't get anyone to confirm which is correct, since none of the amounts equal to the $which I'm told is the one and only offerThey are: Tuition balance:$*** balance (tuition plus PF late fees): $*** "lowest possible offer": $July offer: $(balance with 35% discount) These amounts with the 30% discount are: Tuition balance less 30%: $*** Balance less 30%:$Neither of the beginning amounts, tuition alone or tuition plus late fees equal $with the 30% discount*** has told me that the 30% discount has already been applied and they have no answer for why the amounts are differentI have been working on a resolution on this for weeks and am being told different things by different departments and I cannot get a straight answer or a return call from someone with the authority to provide that answer.TranslateDesired Resolution / OutcomeDesired Resolution: Billing AdjustmentBilling AdjustmentselectDesired Outcome: I want a letter or document from PennFoster that indicates both the original and 30% discounted amount and that *** has been instructed to accept this amount (preferably the $but will accept $2098) and upon payment to *** and notification from them that the amount has been satisfied, then my PF account will be open and my transcripts availableThis has also been reported to my credit as of 11/16/and I would like that removed seeing as how I have been trying to resolve this for weeks.Translate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have read Corinne L***'s response to my Revdex.com complaint When payment is made for a product, the expectation is that the product should arrive promptly and in full If this is not possible, the purchaser should be made aware of the fact of the delay before purchasing Merchants generally post "On back order," "our of stock," etcmessages next to items that cannot be shipped immediately. At the least, an estimated arrival time should be provided, again BEFORE the customer makes a financial commitment to an expensive and time-consuming program. To take my money, and make me sign a contract, and only afterwards, tell me you have no idea when I will be given the merchandise---and to tell me I need to look elsewhere to get the advertised course materials in order to complete the requirements of YOUR contract--is a misleading and indifferent business practice at best, and fraudulent at worst. To quote Penn Foster: "Unfortunately, Penn Foster is in the process of converting the software from a shippable item over to a digital download option As this is still in process and there is no estimated timeframe of completion,..." Penn Foster should have put this prominently on their website to warn anyone considering buying the program While I appreciate your promise to refund my down payment of $119.00, I want a written guarantee that Penn Foster releases me from the contract I signed with them on 8/28/as Student ID #*** Only then will I consider the matter resolved, and only then will I decide not to pursue this with a legal consumer protection entity. *** ***@***.com
Regards,
*** ***
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our General Studies Certificate on June 7th, by submitting a down payment and a signed enrollment
agreement, selecting automatic paymentsOn September 8th *** *** emailed us requesting to cancel out of her program and requesting a refundWe advised due to her enrollment agreement (which I have included) she would not be eligible for a refund, however would still owe a liability for opening up her account and the tuition percentage she completedPer her enrollment agreement she did select automatic payments and never requested to have it removed at this pointSubject to the cancellation policy, *** *** understood that, with her enrollment, she is obligated to pay the full amount of the program price associated with her payment planShe agreed under the monthly auto pay option, Penn Foster reserves the right to debit her account or card for any amount up to and including her outstanding balance then due on the program priceOn October 4th, *** *** emailed us requesting a refund on the payment that was pulled for her September paymentShe stated it was not authorized by her and it posted to her account on October 1st, At this point we emailed her to advise she agreed to automatic payments and never requested to have that removedOn October 5th, we removed *** *** from automatic payment per her email request and did reply back to her letting her know we cannot refund a payment that was dueAlso reminded her that she is now responsible to make the minimal monthly payment she agreed to on her own now that the automatic payment is removed*** *** is now removed from automatic payments per her recent request and still owes the liability per her enrollment agreementPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concernsOn February 1st, *** *** enrolled into the Travel and Tourism Specialist program by submitting a down payment and a signed
Enrollment AgreementStudent who reach the *** section of the program have the opportunity to choose *** or *** *** opted for ***Penn Foster provides all students with hours of access to ***If needed students can purchase additional timeThey can be purchase hours in hour blocksEach hour cost one dollarUnder the *** section of *** *** portal, there is a resources link that does provide more information on ***/***I will include a screen shot of the section and the form that it opensThe form provides all of the information on the hours we provide, and the cost of additional timeAs a courtesy, I am having hours added for freeAny additional time must be purchased by *** *** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Professional Locksmith Career Diploma Program on August 1, by
submitting a down payment and a signed enrollment agreement. Students completing more twenty-five and up to fifty percent of their exams owe fifty percent of the tuition balance, which is stated on *** ***’s signed enrollment agreement*** *** completed forty percent of his exams; therefore, he owes fifty percent of his tuition balance. In addition, *** *** signed a shipping waiver to have all his materials shipped to him at one time. The waiver also states if *** *** chooses to cancel for any reason, he is not eligible to receive a refund as all the materials were mailed to him. Due to the signed shipping waiver, *** *** is not eligible for a refund On August 26, we reached out to *** *** to address his concerns. It was determined that if *** *** sends back the shipments that were sent to him, we will proceed with a refund of $369.50, which is the cancellation terms of *** ***’s signed enrollment agreement. We apologize *** *** was unsatisfied with our program Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
*** ** *** ***
*** *** *** ***
*** *** *** *** ***
*** *** ***
**To Whom It May Concern: I welcome the opportunity to address *** *** concerns. In my last response I did offer *** *** a 50% discount to pay the account in full by May 30, 2017. That reduces the balance from $to $696.60. This does not have to be paid in one single payment. If *** *** would like to make payments on the balance I will extend the offer of a 50% discount until August 30, 2017. If you have any further questions, please contact me directly at *** ***. Sincerely, Toni M***
*** *** ***
*
Revdex.com Case Number: *** Student Name: *** ** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our HVAC Technician Career Diploma Program on May 02, by submitting a down payment and a
signed enrollment agreement According to our records, we shipped the textbook “Fundamentals of HVAC-R” on May 04, to the address on file for *** ***. In response to an email from *** *** we did reship the textbook to him on August 15, 2016. We tried to reach out to *** *** by telephone today and were not able to reach him. Subsequently, an email was sent to address his concerns. As a courtesy, I have extended *** ***’s study time with an additional three monthsI do apologize for the inconvenience Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Bookkeeping Career Diploma on March 8th, by submitting a down payment and a signed enrollment
agreement. On, April 7th, I spoke with *** *** and went over the cancelation terms highlighted in her signed enrollment agreement and discussed some of the emails the she had sent to usAs a courtesy *** *** and I came to the agreement to close the account out as is, with nothing dueA letter stating *** *** does not owe a liability will be mailed to herPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Care Coordinator Tell us why here
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address Ms***’s concernsMs*** enrolled in our Criminal Justice Bachelor’s Degree on July 1, by submitting a down payment and a signed
enrollment agreement.
Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC). Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education. Our material meets the requirements of our accreditation. Ms*** should have no issues using our degree per our accreditation
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on Ms***’s signed enrollment agreementMs*** completed seventy-seven percent of her exams; therefore, she owes the full tuition balance
In addition, if Ms*** has a disability which would prevent her from completing any portion of the program, she would need to submit medical documentation for further review to assess her best option.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
To Whom It May Concern: I welcome the opportunity to address Mr***’s concernsMr*** enrolled in our Professional Locksmithing Program on August 14th, by submitting a down payment and a signed enrollment agreement. Final payments made to Penn Foster do have to
clear fullyClearing time for debit/credit cards would be days, and for all other methods of payment we allow a day clearing periodI spoke with a member of Penn Fosters VA team, and was advised on December 6th, the situation was resolved with Mr***. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com Case Number: *** Student Name: Perkeisha Underwood Student Number: To Whom It May Concern: I welcome the opportunity to address *** *** concerns*** *** enrolled in our Travel and Tourism Diploma program on April 28th, by submitting a payment in
full and a signed enrollment agreement. No school, including Penn Foster can issue *** numberBy completing the Diploma program we offer and passing the TAP exam, it can shorten the time for someone to acquire an *** numberThe *** does have its own set of requirements that need to be metThey can be found at the following link *** Due to the fact that I cannot locate the original enrollment call, I am refunding the full amount $Once the refund is processed within business days I will be able to cancel the account Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student Advocacy Coordinator Tell us why here
Complaint #***I,*** *** is responding back to the complain that I filed against Penn Foster on April 4th I have decided to accept the terms and conditions regarding Penn Foster's responseI will choose to further my education with the career of my choice through Penn Foster with no other Financial Obligations pending or open from any other program or course that I'm unaware of.Thanks,*** ***
Revdex.com Case Number: *** Student Name: *** ** *** Student Number: Non-student To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns *** *** contacted us regarding unauthorized charges totaling $which were charged to his ***
card I called *** *** on February 2, and left a voicemail. When he returned my call on February 3, 2017, we spoke regarding his concerns. He faxed me a bank statement showing the charges of $50, $and $100. *** *** advised me he has contacted his bank to file a dispute. He has also contacted the police regarding the fraudulent charges and identity theft. I advised *** *** that we could not file a complaint with the police on his behalf. However, if they provide us with a court order we will cooperate in any way possible. Since he has filed a dispute with his bank, a refund is not necessary. They will provide a chargeback for the amount of $ If you have any further questions, please contact me directly at ###-###-#### Sincerely, Toni M*** Senior Student Advocate
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Residential Electrician program on August 31st,
by submitting a payment in full and a signed enrollment agreement. On November 7th, Penn Foster received a dispute from *** for *** *** paymentDue to a clerical error it was treated as a charge back and not an investigationOn December 11th, I emailed *** *** to advise I was mailing his check that day via ***The tracking number is as follows : *** *** ***. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Advocacy Coordinator
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled into the first semester of The Penn Foster Veterinary Technician Associate Degree Program
on September 1, by submitting a down payment and a signed enrollment agreement The associate degree program consists of four semesters and we allow one-year of study time for each semester. The enrollment agreement that *** *** signed states “The program price is paid on a per semester basis and current tuition cost is $per credit”. Under program description it states “Your college program consists of four semesters and credits”. *** *** completed fifty-four percent of the program, having completed of the exams within seven days. Once a student has completed over fifty percent of a semester they are not eligible for a refund and are responsible for the full tuition for that semester. That, as well, is stated in the signed enrollment agreement. I am attaching a copy of the agreement. *** *** filed a dispute with her bank and a chargeback was processed to return a $payment to her. If her bank did try to reach us prior to the chargeback, we would not have been able to discuss her account with them due to The Federal Education Privacy Laws unless we had a signed privacy release from *** ***. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####. Sincerely, Toni M***Student Care Coordinator
Revdex.com Case Number: *** Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Criminal Justice Bachelor’s Degree Program on June 16, by submitting a down payment and a
signed enrollment agreement
Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster College is licensed by the Arizona State Board for Private Postsecondary EducationOur material meets the requirements of our accreditationOur accreditation is located in our student handbook along with our website
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on *** ***’ signed enrollment agreement*** *** completed forty-four percent of his exams; therefore, he owes fifty percent of the tuition including the fees previously mentioned
As a courtesy, I have lowered *** ***’ cancellation terms and only charged for exams completed, along with the registration feeThis lowered his liability from $to $
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L*** Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address Ms*** concernsMs*** enrolled in our Administrative Assistant Career Diploma on April 30, by submitting a signed enrollment
agreement and a down payment.
On Ms***’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees.
We attempted to take the first monthly payment out of Ms***s account as she requested automatic payments but the payment declined. We tried several times to contact Ms*** to advise her of thisIn the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. As a result, Ms*** was placed in an outside agency.
As a courtesy, I have cancelled Ms***’s account with no further financial obligations. Ms*** will be removed from the outside agency and her credit report will be amended within thirty days. Penn Foster is devoted to the educational advancement and satisfaction of all our students and we welcome Ms*** back to Penn Foster.
If you have any further questions, please contact me directly at ###-###-####.
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsMs*** enrolled in our Engineering Technology Associate Degree on April 16,
by submitting a down payment and a signed enrollment agreement. Ms*** sent an email on 5/24/requesting to cancelWe followed up with her on 5/26/via email requesting she email us with her student number and the reason why she was requesting cancelationWe have not received a response since then, thus the account was not closed I emailed Ms*** on December 22, advising I did get the account removed from the collection agency and closed out on 12/21/I waived the late fees and agency fees so the cancel terms will be the same as they would have been in MayA letter of cancelation and terms is being mailed out Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Andrew K*** Student Care Tell us why here
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns. I have attached *** ***’ student handbook, which provides all the information on her programOn page of the student handbook address applications for subsequent semestersIt states at the end of each semester, students complete a proctored exam and final grades for each course are determinedIf all courses are passed and the appropriate Quality Point Average has been achieved, the student is eligible for re-enrollment*** *** did have the opportunity to wait until she paid off semester one according to her payment plan and then enroll into the second semesterBy doing so that does cause a risk of going over the max time allowed to complete the degree (years)Page of the handbook covers tuition and feesAll students are charged an admissions fee of $and a one-time registration fee of $Current tuition fees for each program at the time of enrollment are stated on the enrollment agreementThe agreement lists the registration fee and the tuition for each semesterStudents, however, are only contractually liable for one semester at a timeStudents sign a new enrollment agreement for each semesterTuition and fees are fixed for the semester at the time of enrollmentThey are, however, subject to change on subsequent semesters with notification to students at the time of re-enrollment Page of the handbook does provide Associate degree requirements and does state students must meet all financial obligations before the degree will be issued Full practicum information and paperwork would have been provided after Pharmacology was completed in the Second SemesterThe preliminary externship document would have been provided during Medical Nursing for Veterinary Technicians in Semester The preliminary information is also available at https://community.pennfoster.edu/docs/DOC-It provides enough information to begin looking for clinical sites and outlines the instructions for the externship Per *** *** request her account was closed out with liability due on 10/14/Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Corinne L*** Student Care Tell us why here
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Undergraduate Certificate in General Studies Program on August 5, by submitting a down
payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on *** ***’s signed enrollment agreement*** *** completed one hundred percent of her exams; therefore, she owes the full tuition balance and is not entitled to a refund This program, the Undergraduate Certificate in General Studies is a prerequisite to our Medical Assistant Associate Degree ProgramAccording to our records, *** *** contacted us by email on July 7, to inquire how she could receive something stating she completed the Medical Administrative Assistant program to show her employerShe was advised by email that she completed the Undergraduate Certificate in General Studies and had three semesters in the Medical Assistant Degree Program to complete before earning her degreeIn addition, we sent *** *** a course outline and advised her to let us know when she was ready to set up the next semester. *** ***’s signed enrollment agreement states she enrolled into the Undergraduate Certificate in General Studies Program. When a student logs into their student portal the name of the program appears both at the top of their “My Courses” page as well as at the top of their “Student Account” page As a courtesy, if *** *** would like to enroll in the Medical Administrative Assistant Career Diploma program I will offer a $credit toward the new program. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
After already submitting a Revdex.com complaint about my transcripts, I was told PennFoster (PF) would accept a one time payment with a 30% discount on my tuition balance and informed the school's financial service department would be contacting *** Services (collector) to inform them of this on November 8thDuring my acceptance/refusal step, I indicated that I would need specifics on the amount the 30% was being discounted from and what the end total would beI contacted PFs financial department, they say they cannot see any financial detailsContacted *** on the 10th,they informed me that no such offer has been made and that PF stands firm on their "lowest possible amount" acceptable being $I have tried multiple times and left multiple messages at the number and for the person listed in the Revdex.com resolution, have had no response whatsoeverI was offered a one time payoff amount of $in July of this year, to which I stated "maybe I can get family to pay this for my birthday", obviously that didn't happen, and I have been planning on that number since discussing with PF customer service in JulyThe amounts told to me are varied and I can't get anyone to confirm which is correct, since none of the amounts equal to the $which I'm told is the one and only offerThey are: Tuition balance:$*** balance (tuition plus PF late fees): $*** "lowest possible offer": $July offer: $(balance with 35% discount) These amounts with the 30% discount are: Tuition balance less 30%: $*** Balance less 30%:$Neither of the beginning amounts, tuition alone or tuition plus late fees equal $with the 30% discount*** has told me that the 30% discount has already been applied and they have no answer for why the amounts are differentI have been working on a resolution on this for weeks and am being told different things by different departments and I cannot get a straight answer or a return call from someone with the authority to provide that answer.TranslateDesired Resolution / OutcomeDesired Resolution: Billing AdjustmentBilling AdjustmentselectDesired Outcome: I want a letter or document from PennFoster that indicates both the original and 30% discounted amount and that *** has been instructed to accept this amount (preferably the $but will accept $2098) and upon payment to *** and notification from them that the amount has been satisfied, then my PF account will be open and my transcripts availableThis has also been reported to my credit as of 11/16/and I would like that removed seeing as how I have been trying to resolve this for weeks.Translate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have read Corinne L***'s response to my Revdex.com complaint When payment is made for a product, the expectation is that the product should arrive promptly and in full If this is not possible, the purchaser should be made aware of the fact of the delay before purchasing Merchants generally post "On back order," "our of stock," etcmessages next to items that cannot be shipped immediately. At the least, an estimated arrival time should be provided, again BEFORE the customer makes a financial commitment to an expensive and time-consuming program. To take my money, and make me sign a contract, and only afterwards, tell me you have no idea when I will be given the merchandise---and to tell me I need to look elsewhere to get the advertised course materials in order to complete the requirements of YOUR contract--is a misleading and indifferent business practice at best, and fraudulent at worst. To quote Penn Foster: "Unfortunately, Penn Foster is in the process of converting the software from a shippable item over to a digital download option As this is still in process and there is no estimated timeframe of completion,..." Penn Foster should have put this prominently on their website to warn anyone considering buying the program While I appreciate your promise to refund my down payment of $119.00, I want a written guarantee that Penn Foster releases me from the contract I signed with them on 8/28/as Student ID #*** Only then will I consider the matter resolved, and only then will I decide not to pursue this with a legal consumer protection entity. *** ***@***.com
Regards,
*** ***
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our General Studies Certificate on June 7th, by submitting a down payment and a signed enrollment
agreement, selecting automatic paymentsOn September 8th *** *** emailed us requesting to cancel out of her program and requesting a refundWe advised due to her enrollment agreement (which I have included) she would not be eligible for a refund, however would still owe a liability for opening up her account and the tuition percentage she completedPer her enrollment agreement she did select automatic payments and never requested to have it removed at this pointSubject to the cancellation policy, *** *** understood that, with her enrollment, she is obligated to pay the full amount of the program price associated with her payment planShe agreed under the monthly auto pay option, Penn Foster reserves the right to debit her account or card for any amount up to and including her outstanding balance then due on the program priceOn October 4th, *** *** emailed us requesting a refund on the payment that was pulled for her September paymentShe stated it was not authorized by her and it posted to her account on October 1st, At this point we emailed her to advise she agreed to automatic payments and never requested to have that removedOn October 5th, we removed *** *** from automatic payment per her email request and did reply back to her letting her know we cannot refund a payment that was dueAlso reminded her that she is now responsible to make the minimal monthly payment she agreed to on her own now that the automatic payment is removed*** *** is now removed from automatic payments per her recent request and still owes the liability per her enrollment agreementPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concernsOn February 1st, *** *** enrolled into the Travel and Tourism Specialist program by submitting a down payment and a signed
Enrollment AgreementStudent who reach the *** section of the program have the opportunity to choose *** or *** *** opted for ***Penn Foster provides all students with hours of access to ***If needed students can purchase additional timeThey can be purchase hours in hour blocksEach hour cost one dollarUnder the *** section of *** *** portal, there is a resources link that does provide more information on ***/***I will include a screen shot of the section and the form that it opensThe form provides all of the information on the hours we provide, and the cost of additional timeAs a courtesy, I am having hours added for freeAny additional time must be purchased by *** *** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Advocacy Coordinator