Revdex.com Case Number: *** Student Name: Toby *** Student Number: *** and *** To Whom It May Concern: I welcome the opportunity to address Mr*** concernsMr*** enrolled in our High School Diploma Program on May 21, by submitting a down payment and a signed enrollment agreement. Mr*** is able to purchase a copy of his official transcripts for ID number ***All students must pay a fee of $per paper copy of the official transcriptsMr*** would have to call student care at *** to make a payment and we can have the transcripts sentAs Mr*** was previously advised, only two subjects were fully completed, however they were not passedMr*** would receive a transcript showing credits attempted and credits earned Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student CARE Coordinator
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Medical Billing and Coding Career Diploma Program on October 23, by submitting
a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on *** ***’ signed enrollment agreement*** *** completed sixty-seven percent of her exams; therefore, she owes the full tuition balance As stated on *** *** signed enrollment agreement, students have fifteen months to complete the program with the option to request up to two-six month extensions, provided that the program is completed within twenty-seven months. Since *** *** time had expired along with the fact that the program was updated since she enrolled, she would need to re-enroll into the most current version of the program. As a courtesy, we will only charge *** *** for our cost of the course materials, $300.00. The remaining amount that *** *** paid, including the extension fee, $will be used towards the current version of the program. In addition to the $*** *** will also receive a monetary adjustment for any grades that we can transfer into the current course. The price of the discount for the grade transfer will not be adjusted until after an evaluation is completed. *** *** needs to enroll into the Medical Billing and Coding program and contact me at the number below so I am able to make the correct adjustments to her program. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
Revdex.com Case Number: ***
*** *** *** *** ***
*** *** ***
*
To Whom It May Concern:
I welcome the opportunity to address *** *** concerns*** *** enrolled in our High School Diploma Program on October 11, by submitting a down payment and
a signed enrollment agreement
According to our records, *** ***’s down payment reversed on October 19, 2015. When payments are returned from the bank we charge students a fee of $35.00. *** *** was advised of this on October 20, when he called inquiring about the hold on his account. *** *** called every day, numerous times a day and he was advised that someone will call him back once the account was reviewed which could take hoursOn October 22, a supervisor attempted to contact *** *** and was unable to reach him. *** *** called in and was advised that we needed a bank statement showing he had the funds in his account to cover his down payment and we would waive the NSF fee. *** *** stated he would pay the $fee on October 26,
On October 26, *** *** spoke to a supervisor in our Financial Services Department and he stated that he would pay the NSF fee by end of day. *** ***’s account is current and his next payment is due November 30, for $50.00. *** *** is not set up on the automatic payments, however he can set up at any time. I apologize for any miscommunication that has occurred.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** ***
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: *** Student Name: *** *** Complainant Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** ***’s son, *** *** enrolled in our High School Diploma
on September 15, by submitting a down payment and a signed enrollment agreement Our policy for submitted paperwork via fax, is to allow 24-hours for processing. *** *** stated he submitted his signed enrollment agreement on August 18, Korean time. Penn Foster is located in Pennsylvania and we are Eastern Standard Time; therefore, there is a hour time difference between Penn Foster and *** ***. According to our records, we processed the application on August 23, which was three business days after it was submitted. While ideally we strive to have our processing completed within our 24-hour timeframe, occasionally we receive a large influx of faxes which, in turn take longer to processWe advised *** *** that we processed his application via email on August 28, 2016. Due to the time difference, there was a delay in responding to *** ***’s email inquiries. I apologize for any inconvenience this may have caused *** ***. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is an unfair business decisionI was told to expect a refundI was told this over the phone
Regards,
*** ***
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Administrative Assistant Career Diploma Program on June 30, by submitting a signed enrollment agreement and a down payment *** ***’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete more than 50% of the program, Penn Foster shall be entitled to the entire program tuition and any applicable fees. *** *** did call on September 26, regarding cancellation of the program and he was told he would owe the balance. *** *** did not confirm he wanted to cancel and the program was never cancelled. *** *** completed of the lessons in the program. Penn Foster Career School is both regionally and nationally accreditedThese forms of accreditation mean that Penn Foster Career School has met the high standards required by these bodiesWe operate with the highest level of integrity, so our graduates can benefit from an accredited online education. Penn Foster Career School is regionally accredited for non-degree granting postsecondary programs by the Commission on Secondary Schools of the Middle States Association of Colleges and Schools. Penn Foster Career School is accredited by the Distance Education Accrediting Commission (DEAC). The Distance Education and Accrediting Commission is listed by the U.SDepartment of Education as a nationally recognized accrediting agencyPenn Foster Career School is licensed by the Pennsylvania State Board of Private Licensed Schools. The last payment received on *** ***’s account was on October 05, 2014. The account has been sent to Ability Recovery Services due to non-payment. Once the liability has been paid to the collection agency we will be happy to have *** ***’s credit report amended. If you have any further questions, please contact me directly at (*** ***. Sincerely, Toni M***Senior Student CARE Advocate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have the recorded information between customer service and I along with phone records obtained from Verizion Wireless and also emails thank you I will be moving forward with small claims court
Regards,
*** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
Date: July 17,
To Whom It May Concern:
I welcome the opportunity to address Ms***’s concerns. After an extensive review, we have located the payment for Ms***’s account.
The payment was inadvertently added to a different account. We have corrected the clerical error and Ms***’s account has been activated. I tried to contact Ms*** July 17, to advise her of this but I was unable to reach her.
I sincerely apologize for the inconvenience this has caused Ms***. As a courtesy, I have applied a $discount off Ms***’s account
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: *** Student Name: *** ***
Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Veterinary Technician Associates Degree on June 13, by submitting a down payment and a
signed enrollment agreement. According to our records, there was an error when *** ***’s second semester was set up. This error was corrected on September 9, by our College department and all late fees were removed from her record. *** *** is currently set up on monthly payments for $54.16, next payment due on October 30, 2016. *** *** is currently not on automatic payments as her signed enrollment agreement states. If *** *** would like to set this up, she can contact me at the number below. I left a voicemail for *** *** to review her concerns and confirm that they were resolved on September 13, Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Veterinary Technician A.SDegree Program on October 05, by submitting a
down payment and a signed enrollment agreement *** *** completed four exams in the program and upon cancellation and according to the signed enrollment agreement, the liability owed on the account was $676.75. This included tuition for lessons taken, registration and set up fees, and shipping and handling. I have had the account removed from the collection agency and cancelled with nothing further owed on the account. We will send a cancellation letter to *** *** to the address on file. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####. Sincerely, Toni M***Student CARE Coordinator
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Industrial Electronics/Electrical Maintenance Technology
Associate Degree on March 27, by submitting a down payment and a signed enrollment agreement. Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** ***’s signed enrollment agreementSince *** *** completed over ten percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned. In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on *** ***’s signed enrollment agreement. According to our records, the last payment we received from *** *** was on December 21, 2015; therefore, he was placed in an outside agency As a courtesy, I have cancelled *** ***’s account with no further financial obligations and removed him from the outside agency. *** ***’s credit report will be amended within thirty to sixty days Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Originator of Revdex.com Complaint: *** *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address Mr***’s concernsMr***’s son *** does have a closed account with us, however
because the student is over the age of we cannot discuss any information on this account due to FERPA LawsWe would need *** to fill out a privacy release giving *** permission to receive information on this accountMr*** could have *** call us directly to discuss any concerns he may have on his accountPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
Tell us why hereRevdex.com Case Number: ***Student Name: *** ***Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Paralegal Associate Degree Program on May 22, by submitting a signed
enrollment agreement and a down payment *** *** called to request cancellation on May 26, and was advised to send her request in writingWe received that email on May 26, and the account was cancelledDue to an error in the cancellation process, a payment of $pulled from *** ***’s *** ending in *** on June 16, We have issued a full refund to *** ***’s credit cardSince there is a ten-day payment clearing time, two individual refunds were issuedA refund in the amount of $was processed on June 1, and a refund in the amount of $was processed on June 26, I called *** *** today, June 11, 2017, to confirm both refunds had been received but was unable to reach herI left a voicemail for her If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M***Student Advocate Coordinator
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** who is a guy by the way not a girl
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsMs***’s daughter *** enrolled in our High School Program on August 31, by submitting a
down payment and a signed enrollment agreement Ms*** paid her daughter’s account in full on August 30, 2016. There was a discount offer on her account in the amount of $151.20. Ms*** should have received a refund check in the amount of $151.20. Our system did not automatically process the refund causing a delay in receipt of the refund check. The refund was processed on October 28, by a supervisor and we issued a check to be mailed. It does take approximately five to seven business days for the refund check to be mailed and the refund check should be received within seven to ten business days from the mailing date. I called and spoke with Ms*** today, November 17, 2016, and advised her to give more time to receive the check by mail. I will follow up with her on November 21, to confirm the refund check has been received. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L***Student Care
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled into The Penn Foster Associate Degree in Veterinary Technician Program on October 5, by submitting a down payment and a signed enrollment agreement I have contacted *** *** by email to advise our Financial Services supervisor has authorized a 30% discount on the account balance which includes tuition for lessons taken in both first and second semester, along with late fees and collection agency fees. I advised *** *** by email the amount to pay is $2477.00. That amount reflects a discount of $1061.61. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####. Sincerely, Toni M***Student Care Coordinator
Tell us w
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concernsOn February 13th, *** *** enrolled into the Penn Foster High School Diploma Program by submitting a
down payment and a signed enrollment agreement
The enrollment agreement that was signed by *** *** does state that *** *** agreed to make monthly payments toward the total of the programAs of October 4, *** *** has made two payments to total $Per the enrollment agreement any payment that is late by ten or more days will be charged a $late feePenn Foster reserves the right to suspend the enrollment of the program if the payment is over days overduePenn Foster reserves the right to send the account to a collection agency for the full price of the program, including any late fees, collection cost, including legal fees, incurred by Penn Foster to collect amounts owed
Penn Foster was never notified by *** *** in regards to payment hardshipsSo according to the policy above that *** *** agreed to, the account was turned over to a collection agencyPenn Foster does accommodate student with financial issues by deferring paymentsWe will defer one month at a time up to three month in total
As of October 4th, *** ***’s account is in the *** Collection AgencyThe telephone number for *** would be *** *** would be able to continue with us once the account is returned from the collection agency
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Andrew K***
Student Advocacy Coordinator hy here
*** ** *** ***
*** *** *** ***
*** *** *** ***
*** *** *** To Whom It May Concern: I welcome the opportunity to address *** *** concerns*** *** enrolled in our Medical Billing and Coding Program on January 25, by submitting a
signed enrollment agreement and a down payment We received a request from *** *** to cancel the program on July 18, 2017. According to the signed enrollment agreement *** *** cancelled with a liability owed of $and paid a total of $which included the $payment that was made on July 15, 2017. The refund for $has been processed through our system and a check is being issued. I will have that check sent to *** *** via *** as soon as it has printed. In addition; our Accounting Department, as a courtesy, has approved an additional refund of $which also will be returned by checkThe checks will be sent under separate cover. Payments made to Penn Foster via ACH method do require a 28-day payment clearing time before a refund can be issued. I did try to reach out to *** *** by telephone today to discuss the refund but there was no answer and no voicemail. I will email *** *** when I have a *** tracking number. If you have any further questions, please contact me directly at *** *** Sincerely, Toni M***
*** *** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’ concerns*** enrolled in our Veterinary Technician Associates Degree on May 7, by submitting a down payment and a
signed enrollment agreement
Students completing more than fifty percent of their exams owe the full tuition balance and are not due a refund, which is stated on ***’ signed enrollment agreement.
Our student handbooks states, “Penn Foster has adopted a Student Code of Conduct to protect the rights of students, faculty, staff, and Penn Foster itselfThis code ensures that student and faculty/staff interactions are characterized by mutual respect and civility.” *** has been dismissed by her Corporate Supervisor from her Practicum site in Palm Beach Gardens, Florida due to “unprofessional and inappropriate behavior”. As a result from her being dismissed from her Practicum, paired along with a history of issues in the Program, not only as documented in our notes, but also in the Penn Foster Veterinary Technician *** Community with vulgar language and inappropriate posts/responses, she breached the Student Code of Conduct and she was referred to our Academic Review Board. Ultimately, our Academic Review Board unanimously decided that ***’ was dismissed from the program and she will receive a refund for her semester two tuition in the amount of $1,069.25. I have attached a copy of the letter sent to *** in regards to the cancellation for the Revdex.com to review.
I had a phone conference on September 25, advising *** that we are required to refund the amount the same method of payment that was paid. Since *** *** paid via two credit cards (both ***’s ending in *** and ***) the refund would need to go back to both credit cards. If the credit card that was used was closed, we need a letter from the bank stating the credit card was closed and either replaced with a new card number or closed with a zero balance. *** provided me with the credit card ending in *** and I processed a refund of $810.75. *** stated she does not have credit card ending in *** and she does not have any paperwork associated with the card as she shreds all her information. I advised her I would contact our Accounting department to see if there was an alternative for the remaining refund and I would reach out to her upon resolution. Upon conclusion, *** stated that she had contacted the Attorney General, that we would hear from her lawyer and that she would continue to proceed, in her words, “until our doors were shut”. This only solidifies the same type of behavior she exhibited as a student with our school.
We are attempting to make all reasonable accommodations for ***. We require documentation regarding the payments for regulation purposes should *** be able to provide a written notarized statement stating that the document/card was shredded. I left *** a voice mail stating this on September 25, 2015. Once received, we can proceed in processing the refund for the additional $via refund check. This will then be a full refund of semesters two tuition. Our traditional academic cancellation or violation of the student code would be charged terms of the enrollment agreement.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: *** Student Name: Toby *** Student Number: *** and *** To Whom It May Concern: I welcome the opportunity to address Mr*** concernsMr*** enrolled in our High School Diploma Program on May 21, by submitting a down payment and a signed enrollment agreement. Mr*** is able to purchase a copy of his official transcripts for ID number ***All students must pay a fee of $per paper copy of the official transcriptsMr*** would have to call student care at *** to make a payment and we can have the transcripts sentAs Mr*** was previously advised, only two subjects were fully completed, however they were not passedMr*** would receive a transcript showing credits attempted and credits earned Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student CARE Coordinator
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Medical Billing and Coding Career Diploma Program on October 23, by submitting
a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on *** ***’ signed enrollment agreement*** *** completed sixty-seven percent of her exams; therefore, she owes the full tuition balance As stated on *** *** signed enrollment agreement, students have fifteen months to complete the program with the option to request up to two-six month extensions, provided that the program is completed within twenty-seven months. Since *** *** time had expired along with the fact that the program was updated since she enrolled, she would need to re-enroll into the most current version of the program. As a courtesy, we will only charge *** *** for our cost of the course materials, $300.00. The remaining amount that *** *** paid, including the extension fee, $will be used towards the current version of the program. In addition to the $*** *** will also receive a monetary adjustment for any grades that we can transfer into the current course. The price of the discount for the grade transfer will not be adjusted until after an evaluation is completed. *** *** needs to enroll into the Medical Billing and Coding program and contact me at the number below so I am able to make the correct adjustments to her program. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
Revdex.com Case Number: ***
*** *** *** *** ***
*** *** ***
*
To Whom It May Concern:
I welcome the opportunity to address *** *** concerns*** *** enrolled in our High School Diploma Program on October 11, by submitting a down payment and
a signed enrollment agreement
According to our records, *** ***’s down payment reversed on October 19, 2015. When payments are returned from the bank we charge students a fee of $35.00. *** *** was advised of this on October 20, when he called inquiring about the hold on his account. *** *** called every day, numerous times a day and he was advised that someone will call him back once the account was reviewed which could take hoursOn October 22, a supervisor attempted to contact *** *** and was unable to reach him. *** *** called in and was advised that we needed a bank statement showing he had the funds in his account to cover his down payment and we would waive the NSF fee. *** *** stated he would pay the $fee on October 26,
On October 26, *** *** spoke to a supervisor in our Financial Services Department and he stated that he would pay the NSF fee by end of day. *** ***’s account is current and his next payment is due November 30, for $50.00. *** *** is not set up on the automatic payments, however he can set up at any time. I apologize for any miscommunication that has occurred.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** ***
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: *** Student Name: *** *** Complainant Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** ***’s son, *** *** enrolled in our High School Diploma
on September 15, by submitting a down payment and a signed enrollment agreement Our policy for submitted paperwork via fax, is to allow 24-hours for processing. *** *** stated he submitted his signed enrollment agreement on August 18, Korean time. Penn Foster is located in Pennsylvania and we are Eastern Standard Time; therefore, there is a hour time difference between Penn Foster and *** ***. According to our records, we processed the application on August 23, which was three business days after it was submitted. While ideally we strive to have our processing completed within our 24-hour timeframe, occasionally we receive a large influx of faxes which, in turn take longer to processWe advised *** *** that we processed his application via email on August 28, 2016. Due to the time difference, there was a delay in responding to *** ***’s email inquiries. I apologize for any inconvenience this may have caused *** ***. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is an unfair business decisionI was told to expect a refundI was told this over the phone
Regards,
*** ***
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Administrative Assistant Career Diploma Program on June 30, by submitting a signed enrollment agreement and a down payment *** ***’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete more than 50% of the program, Penn Foster shall be entitled to the entire program tuition and any applicable fees. *** *** did call on September 26, regarding cancellation of the program and he was told he would owe the balance. *** *** did not confirm he wanted to cancel and the program was never cancelled. *** *** completed of the lessons in the program. Penn Foster Career School is both regionally and nationally accreditedThese forms of accreditation mean that Penn Foster Career School has met the high standards required by these bodiesWe operate with the highest level of integrity, so our graduates can benefit from an accredited online education. Penn Foster Career School is regionally accredited for non-degree granting postsecondary programs by the Commission on Secondary Schools of the Middle States Association of Colleges and Schools. Penn Foster Career School is accredited by the Distance Education Accrediting Commission (DEAC). The Distance Education and Accrediting Commission is listed by the U.SDepartment of Education as a nationally recognized accrediting agencyPenn Foster Career School is licensed by the Pennsylvania State Board of Private Licensed Schools. The last payment received on *** ***’s account was on October 05, 2014. The account has been sent to Ability Recovery Services due to non-payment. Once the liability has been paid to the collection agency we will be happy to have *** ***’s credit report amended. If you have any further questions, please contact me directly at (*** ***. Sincerely, Toni M***Senior Student CARE Advocate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have the recorded information between customer service and I along with phone records obtained from Verizion Wireless and also emails thank you I will be moving forward with small claims court
Regards,
*** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
Date: July 17,
To Whom It May Concern:
I welcome the opportunity to address Ms***’s concerns. After an extensive review, we have located the payment for Ms***’s account.
The payment was inadvertently added to a different account. We have corrected the clerical error and Ms***’s account has been activated. I tried to contact Ms*** July 17, to advise her of this but I was unable to reach her.
I sincerely apologize for the inconvenience this has caused Ms***. As a courtesy, I have applied a $discount off Ms***’s account
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: *** Student Name: *** ***
Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Veterinary Technician Associates Degree on June 13, by submitting a down payment and a
signed enrollment agreement. According to our records, there was an error when *** ***’s second semester was set up. This error was corrected on September 9, by our College department and all late fees were removed from her record. *** *** is currently set up on monthly payments for $54.16, next payment due on October 30, 2016. *** *** is currently not on automatic payments as her signed enrollment agreement states. If *** *** would like to set this up, she can contact me at the number below. I left a voicemail for *** *** to review her concerns and confirm that they were resolved on September 13, Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Veterinary Technician A.SDegree Program on October 05, by submitting a
down payment and a signed enrollment agreement *** *** completed four exams in the program and upon cancellation and according to the signed enrollment agreement, the liability owed on the account was $676.75. This included tuition for lessons taken, registration and set up fees, and shipping and handling. I have had the account removed from the collection agency and cancelled with nothing further owed on the account. We will send a cancellation letter to *** *** to the address on file. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####. Sincerely, Toni M***Student CARE Coordinator
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Industrial Electronics/Electrical Maintenance Technology
Associate Degree on March 27, by submitting a down payment and a signed enrollment agreement. Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** ***’s signed enrollment agreementSince *** *** completed over ten percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned. In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on *** ***’s signed enrollment agreement. According to our records, the last payment we received from *** *** was on December 21, 2015; therefore, he was placed in an outside agency As a courtesy, I have cancelled *** ***’s account with no further financial obligations and removed him from the outside agency. *** ***’s credit report will be amended within thirty to sixty days Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Originator of Revdex.com Complaint: *** *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address Mr***’s concernsMr***’s son *** does have a closed account with us, however
because the student is over the age of we cannot discuss any information on this account due to FERPA LawsWe would need *** to fill out a privacy release giving *** permission to receive information on this accountMr*** could have *** call us directly to discuss any concerns he may have on his accountPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
Tell us why hereRevdex.com Case Number: ***Student Name: *** ***Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Paralegal Associate Degree Program on May 22, by submitting a signed
enrollment agreement and a down payment *** *** called to request cancellation on May 26, and was advised to send her request in writingWe received that email on May 26, and the account was cancelledDue to an error in the cancellation process, a payment of $pulled from *** ***’s *** ending in *** on June 16, We have issued a full refund to *** ***’s credit cardSince there is a ten-day payment clearing time, two individual refunds were issuedA refund in the amount of $was processed on June 1, and a refund in the amount of $was processed on June 26, I called *** *** today, June 11, 2017, to confirm both refunds had been received but was unable to reach herI left a voicemail for her If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M***Student Advocate Coordinator
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** who is a guy by the way not a girl
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsMs***’s daughter *** enrolled in our High School Program on August 31, by submitting a
down payment and a signed enrollment agreement Ms*** paid her daughter’s account in full on August 30, 2016. There was a discount offer on her account in the amount of $151.20. Ms*** should have received a refund check in the amount of $151.20. Our system did not automatically process the refund causing a delay in receipt of the refund check. The refund was processed on October 28, by a supervisor and we issued a check to be mailed. It does take approximately five to seven business days for the refund check to be mailed and the refund check should be received within seven to ten business days from the mailing date. I called and spoke with Ms*** today, November 17, 2016, and advised her to give more time to receive the check by mail. I will follow up with her on November 21, to confirm the refund check has been received. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L***Student Care
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled into The Penn Foster Associate Degree in Veterinary Technician Program on October 5, by submitting a down payment and a signed enrollment agreement I have contacted *** *** by email to advise our Financial Services supervisor has authorized a 30% discount on the account balance which includes tuition for lessons taken in both first and second semester, along with late fees and collection agency fees. I advised *** *** by email the amount to pay is $2477.00. That amount reflects a discount of $1061.61. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####. Sincerely, Toni M***Student Care Coordinator
Tell us w
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concernsOn February 13th, *** *** enrolled into the Penn Foster High School Diploma Program by submitting a
down payment and a signed enrollment agreement
The enrollment agreement that was signed by *** *** does state that *** *** agreed to make monthly payments toward the total of the programAs of October 4, *** *** has made two payments to total $Per the enrollment agreement any payment that is late by ten or more days will be charged a $late feePenn Foster reserves the right to suspend the enrollment of the program if the payment is over days overduePenn Foster reserves the right to send the account to a collection agency for the full price of the program, including any late fees, collection cost, including legal fees, incurred by Penn Foster to collect amounts owed
Penn Foster was never notified by *** *** in regards to payment hardshipsSo according to the policy above that *** *** agreed to, the account was turned over to a collection agencyPenn Foster does accommodate student with financial issues by deferring paymentsWe will defer one month at a time up to three month in total
As of October 4th, *** ***’s account is in the *** Collection AgencyThe telephone number for *** would be *** *** would be able to continue with us once the account is returned from the collection agency
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Andrew K***
Student Advocacy Coordinator hy here
*** ** *** ***
*** *** *** ***
*** *** *** ***
*** *** *** To Whom It May Concern: I welcome the opportunity to address *** *** concerns*** *** enrolled in our Medical Billing and Coding Program on January 25, by submitting a
signed enrollment agreement and a down payment We received a request from *** *** to cancel the program on July 18, 2017. According to the signed enrollment agreement *** *** cancelled with a liability owed of $and paid a total of $which included the $payment that was made on July 15, 2017. The refund for $has been processed through our system and a check is being issued. I will have that check sent to *** *** via *** as soon as it has printed. In addition; our Accounting Department, as a courtesy, has approved an additional refund of $which also will be returned by checkThe checks will be sent under separate cover. Payments made to Penn Foster via ACH method do require a 28-day payment clearing time before a refund can be issued. I did try to reach out to *** *** by telephone today to discuss the refund but there was no answer and no voicemail. I will email *** *** when I have a *** tracking number. If you have any further questions, please contact me directly at *** *** Sincerely, Toni M***
*** *** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’ concerns*** enrolled in our Veterinary Technician Associates Degree on May 7, by submitting a down payment and a
signed enrollment agreement
Students completing more than fifty percent of their exams owe the full tuition balance and are not due a refund, which is stated on ***’ signed enrollment agreement.
Our student handbooks states, “Penn Foster has adopted a Student Code of Conduct to protect the rights of students, faculty, staff, and Penn Foster itselfThis code ensures that student and faculty/staff interactions are characterized by mutual respect and civility.” *** has been dismissed by her Corporate Supervisor from her Practicum site in Palm Beach Gardens, Florida due to “unprofessional and inappropriate behavior”. As a result from her being dismissed from her Practicum, paired along with a history of issues in the Program, not only as documented in our notes, but also in the Penn Foster Veterinary Technician *** Community with vulgar language and inappropriate posts/responses, she breached the Student Code of Conduct and she was referred to our Academic Review Board. Ultimately, our Academic Review Board unanimously decided that ***’ was dismissed from the program and she will receive a refund for her semester two tuition in the amount of $1,069.25. I have attached a copy of the letter sent to *** in regards to the cancellation for the Revdex.com to review.
I had a phone conference on September 25, advising *** that we are required to refund the amount the same method of payment that was paid. Since *** *** paid via two credit cards (both ***’s ending in *** and ***) the refund would need to go back to both credit cards. If the credit card that was used was closed, we need a letter from the bank stating the credit card was closed and either replaced with a new card number or closed with a zero balance. *** provided me with the credit card ending in *** and I processed a refund of $810.75. *** stated she does not have credit card ending in *** and she does not have any paperwork associated with the card as she shreds all her information. I advised her I would contact our Accounting department to see if there was an alternative for the remaining refund and I would reach out to her upon resolution. Upon conclusion, *** stated that she had contacted the Attorney General, that we would hear from her lawyer and that she would continue to proceed, in her words, “until our doors were shut”. This only solidifies the same type of behavior she exhibited as a student with our school.
We are attempting to make all reasonable accommodations for ***. We require documentation regarding the payments for regulation purposes should *** be able to provide a written notarized statement stating that the document/card was shredded. I left *** a voice mail stating this on September 25, 2015. Once received, we can proceed in processing the refund for the additional $via refund check. This will then be a full refund of semesters two tuition. Our traditional academic cancellation or violation of the student code would be charged terms of the enrollment agreement.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care