[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I need to see a certified written stated that your company agree to re moved the bad credit on my credit reportI am glad that I am no longer a student with your career schoolYour diploma are worthless
Regards,
*** **
Revdex.com Case Number: *** Student Name: *** *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Early Childhood Education Associate Degree on July 20,
by submitting a down payment and a signed enrollment agreement. Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** ***’s signed enrollment agreementSince *** *** completed eighteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. After investigation, I sincerely apologize for the delay in answering *** ***’s emailed request on information in regards to her Site Requirements. There is information available on our website, however Nancy M***, the Department Chair for Early Childhood Education sent *** *** an email summarizing the site requirements on August 15, 2016. I hope this information was helpful for *** ***. *** ***’s account remains open, in hopes that all her questions were answered. In addition, a discount of $was awarded to *** ***’s account for any inconvenience this has caused. If *** *** has any additional questions, she may contact me directly at the number below Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
yes I have spoken to them last week and they told me that it reached graduation status and it was being sent on Wednesday or Thursday I was told that I was going to receive it on one of two of those day so I called them back on Friday and the lady told me that I should have it by Monday or Tuesday...Im just waiting to receive it [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Revdex.com Case Number: *** Student Name: ** *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Medical Billing and Coding Diploma Program on February 06, by submitting a signed
enrollment agreement and a down payment *** ***’s signed enrollment agreement states students wishing to cancel after completing over fifty percent of their lessons are not eligible to cancel with a refund and are responsible for the full tuition. I called and spoke with *** *** on October 12, 2016. As a courtesy I have cancelled the program charging *** *** only for tuition on the lessons completed waiving all applicable registration and set up fees. This has reduced the liability owed on the account from $to $105. A letter confirming this cancellation and the terms has been sent to *** *** If you have any further questions, please contact me directly at ###-###-#### Sincerely, Toni M*** Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ** *** ***
*** *** *** ***
*** *** *** ***
*** *** ***
To Whom It May Concern: The refund for $was issued by ACH reversal per our accounting department. They have also advised me that the $refund has processed through our system today and will be sent via ACH reversal to the student’s account. I did leave a voicemail for the student today advising her the status of the refund. I apologize for the inconvenience. If you have any further questions, please contact me directly at *** *** Sincerely, Toni M***
*** *** ***
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsMs*** enrolled in The Paralegal Diploma Program on April 08, by submitting a signed enrollment
agreement and a down payment Regarding this program, our website clearly states: “Licensing and/or certification requirements for jobs in this field are not the same in every state and may include educational, testing, and/or experiential requirements beyond those offered by your Penn Foster ProgramYou should contact the state professional licensing board or similar regulatory body in the state(s) where you plan to work to determine their requirements before enrolling in your ProgramPlease click here for contact information for state licensing/regulatory boards and certain industry licensing information.” Ms*** completed eighty percent of the program. Therefore, she is responsible for the full tuition according to the terms of the enrollment agreement she signed. The account was handed to an outside collection agency for non-payment since the last payment we received was in December of 2015. Once the liability is paid on this account, we will have Ms***’s credit report amended If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Veterinary Assistant Career Diploma Program on June 18, by submitting a down payment
and a signed enrollment agreement Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools. Penn Foster Veterinary Assistant Diploma is also approved by the National Association of Veterinary Technicians in America (NAVTA) Per our accreditation standards, only a licensed veterinarian or a veterinarian with credentials may act as supervisor for the externship. *** ***’s externship site was not fully declined, but we did decline the office manager as her site supervisor as she did not meet the qualifications. *** *** has two veterinarians at the site and they can act as her site supervisor*** *** just needs to send in corrected paperwork showing the change and then we can approve the site. *** *** was advised of this on June 8, 2016. Our director of Veterinary Academy, DrJim H***, attempted to call the student July 6, to advise her of this. DrJim H*** was not able to reach the student, so a voicemail was left at the number on file in addition an email was sent As a courtesy, I have removed a late fee for not receiving payment that was due June 10, and deferred *** *** one month. *** ***’s next payment of $is due July 10, 2016. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
From: *** Date: Fri, Apr 15, at 3:PMSubject: recent complaint Penn FosterTo: ***I recently complained about Penn Foster school We came to an agreement with me not having to pay the balance but now they are sending me a bill for $ The original monthly bill was $ Please advise why this would be happening? I can’t seem to get on the site to add additional information to the claim nor do I have a claim number but it was resolved around 4/8/and filed on 3/27/2016. *** *** *** *** ***Dunedin, Florida 34698###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com Case Number: *** Student Name: *** *** Student Number: ***/*** To Whom It May Concern: I welcome the opportunity to address *** ***’s concernsOn November 18, *** *** enrolled into the Pharmacy Technician program by submitting a down payment and a signed Enrollment
Agreement*** *** also enrolled into the Marketing Associate Degree on December 07, *** *** completed one exam under the Pharmacy program and canceled the account on December 6, At the Time of cancelation, *** *** was advised per her enrollment agreement she would have owed a liability of $As a courtesy the representative closed out the account as is with the $*** *** paid on the program and did not charge the liabilityOn December 8, *** *** closed out her Marketing Associate degree as well*** *** was within the first six day refund period for this degreeThe representative advised *** *** that she would be entitled to the $she had paid on the down payment for the Degree ProgramI will include the contracts for both programs*** *** is not entitled to the refund on the Pharmacy Technician program as she did owe a liability and we did close out as is as a courtesy Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
As previously stated, according to our records, Ms*** cancelled her account on April 8, which was after the grace period for a full refund. Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration and admissions feesThis is stated on Ms***’s signed enrollment agreementSince Ms*** completed over fourteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. I have attached a copy of Ms***’s signed enrollment agreement for the Revdex.com to review.
Ms*** was offered a generous discount as a courtesy to help resolve thisMs***’s balance remains at $and she can make payments until the balance is paid. Upon full payment, her credit report will be amended within thirty days.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Billing and Coding Career Diploma Program on April 03, by submitting a down payment and a
signed enrollment agreement According to *** ***’s signed enrollment agreement she is eligible for a full refund if her account was cancelled within five days. Since we did receive her request to cancel, via email, within that time frame we are cancelling her account and issuing a full refund. That refund will be processed back to her credit card ending in 5614. The refund will appear back on the card in seven to ten business days. In reference to the Student ID *** our Business to Business division has already issued a refund and closed that account I am sorry for any inconvenience this may have caused. I did reach out to *** *** by telephone today and was unable to reach her. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L***Student Care
Complaint: ***
I am rejecting this response because I have not received a check from Penn Foster with my money. Nor has anyone sent me a check number saying a check was even printed. I show my student account online still has a credit remaining, so I can only assume no refund has been sent. I do not consider this matter resolved and I never told anyone it was resolved. Just lying to me and telling me things that are not true does not solve anything. I am still waiting on my money. When the money has cleared my bank, I will close this complaint. Until I get evidence of an actual refund getting issued, I do not consider this matter resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** *** ***
*** *** *** ***
*** *** *** To Whom It May Concern: I welcome the opportunity to address ** *** concernsAs previously stated by *** *** and Penn Foster, we do not provide job placement and it is up to the student to find employment in their field of studyThat is not something we can guaranteeWe did provide services and *** *** graduated from our Medical Transcription program and is 47% through her Medical Coding and Billing programPer the enrollment agreements, I will attach, once a student goes over 50% in the programs tuition there would no longer be a refund and the student would be liable for the entire programIf *** *** does not want to continue with her Medical Coding and Billing program, as of now with not completing over 50% of the program and with discounts we provided from grades transferring over from her Transcription program, she would be due a refund of $ Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** ***
Sincerely, Andrew K***
*** *** ***
*** ** *** ***
Revdex.com Case Number:
Student Name: [redacted]
Student Number: [redacted]
Date: November 25, 2015
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Computer Information Systems Associate Degree on May 14,...
2014 by submitting a down payment and a signed enrollment agreement.
[redacted]’s signed enrollment agreement states students who cancel within five day are due a full refund. [redacted]’s last exam was submitted on May 29, 2015 which would have put him past the grace period for a full refund.
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, administration, shipping and any late/agency fees. This is stated on [redacted]’s signed enrollment agreement. Since [redacted] completed over twenty-one percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned. According to our records, [redacted] never contacted us to cancel, or we would have advised him of this.
It is stated in [redacted]’s signed enrollment agreement that: “You may cancel or withdraw by mailing your intent to Student Service Center, [redacted], Scranton, PA [redacted].” Since [redacted] had never mailed his intent to withdraw and never attempted to contact our Student Care Department to withdraw his account remained open and was sent to an outside collection agency.
As a courtesy, I have canceled [redacted]’s account and lowered [redacted]’s liability from $669.00 to $112.00, charging only for the exams submitted. I have notified the outside agency of these changes and the payments can be made directly to Penn Foster. [redacted] may call Student Care to make payments at ###-###-####, Monday through Friday 9am-6pm EST.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’s concerns. Ms. [redacted] enrolled in The Veterinary Technician Associate Degree Program on July 28, 2016 by submitting a down payment and a signed enrollment agreement. Ms. [redacted] cancelled the program on...
September 25, 2017. At the time of cancellation, there was a remaining liability owed for lessons taken and applicable fees according to the terms of the enrollment agreement. We did discuss re-enrollment with Ms. [redacted] and she indicated she was looking to re-enroll when her remaining balance was less than $500.00 so she could be set up on a split pay option for both programs. We did speak with Ms. [redacted] on December 12, 2017 and she indicated she would make a payment in the amount of $175.00 by the end of December. We did receive a payment in the amount of $59.00 on December 12, 2017. The account was still in arrears and our system forwarded the account to a collection agency on December 28, 2017. I have had the account removed from the collection agency. Ms. [redacted]’s credit report will be amended. Ms. [redacted] may make her payments directly to Penn Foster. The current balance on the account is $500.90. We have removed any agency fees that were charged to Ms. [redacted]’s account. Someone from our office tried to reach Ms. [redacted] by phone yesterday and left a voicemail. If you have any further questions, please contact me directly at [redacted]. Sincerely, Toni M[redacted]Student CARE Coordinator
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our High School Diploma on August 2nd, 2016 by submitting a down payment and a signed enrollment agreement. [redacted]...
[redacted]’ account went in to full graduation status on October 16th, 2016 and his documents were mailed shortly after. As a courtesy, on 11/2/16 we have reordered [redacted]’ graduation documents and will FedEx them once they are printed. We emailed [redacted] on 11/2/16 to advise of the above information. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I need to see a certified written stated that your company agree to re moved the bad credit on my credit reportI am glad that I am no longer a student with your career schoolYour diploma are worthless
Regards,
*** **
Revdex.com Case Number: *** Student Name: *** *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Early Childhood Education Associate Degree on July 20,
by submitting a down payment and a signed enrollment agreement. Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** ***’s signed enrollment agreementSince *** *** completed eighteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. After investigation, I sincerely apologize for the delay in answering *** ***’s emailed request on information in regards to her Site Requirements. There is information available on our website, however Nancy M***, the Department Chair for Early Childhood Education sent *** *** an email summarizing the site requirements on August 15, 2016. I hope this information was helpful for *** ***. *** ***’s account remains open, in hopes that all her questions were answered. In addition, a discount of $was awarded to *** ***’s account for any inconvenience this has caused. If *** *** has any additional questions, she may contact me directly at the number below Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
yes I have spoken to them last week and they told me that it reached graduation status and it was being sent on Wednesday or Thursday I was told that I was going to receive it on one of two of those day so I called them back on Friday and the lady told me that I should have it by Monday or Tuesday...Im just waiting to receive it [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Revdex.com Case Number: *** Student Name: ** *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Medical Billing and Coding Diploma Program on February 06, by submitting a signed
enrollment agreement and a down payment *** ***’s signed enrollment agreement states students wishing to cancel after completing over fifty percent of their lessons are not eligible to cancel with a refund and are responsible for the full tuition. I called and spoke with *** *** on October 12, 2016. As a courtesy I have cancelled the program charging *** *** only for tuition on the lessons completed waiving all applicable registration and set up fees. This has reduced the liability owed on the account from $to $105. A letter confirming this cancellation and the terms has been sent to *** *** If you have any further questions, please contact me directly at ###-###-#### Sincerely, Toni M*** Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ** *** ***
*** *** *** ***
*** *** *** ***
*** *** ***
To Whom It May Concern: The refund for $was issued by ACH reversal per our accounting department. They have also advised me that the $refund has processed through our system today and will be sent via ACH reversal to the student’s account. I did leave a voicemail for the student today advising her the status of the refund. I apologize for the inconvenience. If you have any further questions, please contact me directly at *** *** Sincerely, Toni M***
*** *** ***
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsMs*** enrolled in The Paralegal Diploma Program on April 08, by submitting a signed enrollment
agreement and a down payment Regarding this program, our website clearly states: “Licensing and/or certification requirements for jobs in this field are not the same in every state and may include educational, testing, and/or experiential requirements beyond those offered by your Penn Foster ProgramYou should contact the state professional licensing board or similar regulatory body in the state(s) where you plan to work to determine their requirements before enrolling in your ProgramPlease click here for contact information for state licensing/regulatory boards and certain industry licensing information.” Ms*** completed eighty percent of the program. Therefore, she is responsible for the full tuition according to the terms of the enrollment agreement she signed. The account was handed to an outside collection agency for non-payment since the last payment we received was in December of 2015. Once the liability is paid on this account, we will have Ms***’s credit report amended If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Veterinary Assistant Career Diploma Program on June 18, by submitting a down payment
and a signed enrollment agreement Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools. Penn Foster Veterinary Assistant Diploma is also approved by the National Association of Veterinary Technicians in America (NAVTA) Per our accreditation standards, only a licensed veterinarian or a veterinarian with credentials may act as supervisor for the externship. *** ***’s externship site was not fully declined, but we did decline the office manager as her site supervisor as she did not meet the qualifications. *** *** has two veterinarians at the site and they can act as her site supervisor*** *** just needs to send in corrected paperwork showing the change and then we can approve the site. *** *** was advised of this on June 8, 2016. Our director of Veterinary Academy, DrJim H***, attempted to call the student July 6, to advise her of this. DrJim H*** was not able to reach the student, so a voicemail was left at the number on file in addition an email was sent As a courtesy, I have removed a late fee for not receiving payment that was due June 10, and deferred *** *** one month. *** ***’s next payment of $is due July 10, 2016. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
From: *** Date: Fri, Apr 15, at 3:PMSubject: recent complaint Penn FosterTo: ***I recently complained about Penn Foster school We came to an agreement with me not having to pay the balance but now they are sending me a bill for $ The original monthly bill was $ Please advise why this would be happening? I can’t seem to get on the site to add additional information to the claim nor do I have a claim number but it was resolved around 4/8/and filed on 3/27/2016. *** *** *** *** ***Dunedin, Florida 34698###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com Case Number: *** Student Name: *** *** Student Number: ***/*** To Whom It May Concern: I welcome the opportunity to address *** ***’s concernsOn November 18, *** *** enrolled into the Pharmacy Technician program by submitting a down payment and a signed Enrollment
Agreement*** *** also enrolled into the Marketing Associate Degree on December 07, *** *** completed one exam under the Pharmacy program and canceled the account on December 6, At the Time of cancelation, *** *** was advised per her enrollment agreement she would have owed a liability of $As a courtesy the representative closed out the account as is with the $*** *** paid on the program and did not charge the liabilityOn December 8, *** *** closed out her Marketing Associate degree as well*** *** was within the first six day refund period for this degreeThe representative advised *** *** that she would be entitled to the $she had paid on the down payment for the Degree ProgramI will include the contracts for both programs*** *** is not entitled to the refund on the Pharmacy Technician program as she did owe a liability and we did close out as is as a courtesy Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
As previously stated, according to our records, Ms*** cancelled her account on April 8, which was after the grace period for a full refund. Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration and admissions feesThis is stated on Ms***’s signed enrollment agreementSince Ms*** completed over fourteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. I have attached a copy of Ms***’s signed enrollment agreement for the Revdex.com to review.
Ms*** was offered a generous discount as a courtesy to help resolve thisMs***’s balance remains at $and she can make payments until the balance is paid. Upon full payment, her credit report will be amended within thirty days.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Billing and Coding Career Diploma Program on April 03, by submitting a down payment and a
signed enrollment agreement According to *** ***’s signed enrollment agreement she is eligible for a full refund if her account was cancelled within five days. Since we did receive her request to cancel, via email, within that time frame we are cancelling her account and issuing a full refund. That refund will be processed back to her credit card ending in 5614. The refund will appear back on the card in seven to ten business days. In reference to the Student ID *** our Business to Business division has already issued a refund and closed that account I am sorry for any inconvenience this may have caused. I did reach out to *** *** by telephone today and was unable to reach her. Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L***Student Care
Complaint: ***
I am rejecting this response because I have not received a check from Penn Foster with my money. Nor has anyone sent me a check number saying a check was even printed. I show my student account online still has a credit remaining, so I can only assume no refund has been sent. I do not consider this matter resolved and I never told anyone it was resolved. Just lying to me and telling me things that are not true does not solve anything. I am still waiting on my money. When the money has cleared my bank, I will close this complaint. Until I get evidence of an actual refund getting issued, I do not consider this matter resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** *** ***
*** *** *** ***
*** *** *** To Whom It May Concern: I welcome the opportunity to address ** *** concernsAs previously stated by *** *** and Penn Foster, we do not provide job placement and it is up to the student to find employment in their field of studyThat is not something we can guaranteeWe did provide services and *** *** graduated from our Medical Transcription program and is 47% through her Medical Coding and Billing programPer the enrollment agreements, I will attach, once a student goes over 50% in the programs tuition there would no longer be a refund and the student would be liable for the entire programIf *** *** does not want to continue with her Medical Coding and Billing program, as of now with not completing over 50% of the program and with discounts we provided from grades transferring over from her Transcription program, she would be due a refund of $ Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** ***
Sincerely, Andrew K***
*** *** ***
*** ** *** ***
Revdex.com Case Number:
Student Name: [redacted]
Student Number: [redacted]
Date: November 25, 2015
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Computer Information Systems Associate Degree on May 14,...
2014 by submitting a down payment and a signed enrollment agreement.
[redacted]’s signed enrollment agreement states students who cancel within five day are due a full refund. [redacted]’s last exam was submitted on May 29, 2015 which would have put him past the grace period for a full refund.
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, administration, shipping and any late/agency fees. This is stated on [redacted]’s signed enrollment agreement. Since [redacted] completed over twenty-one percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned. According to our records, [redacted] never contacted us to cancel, or we would have advised him of this.
It is stated in [redacted]’s signed enrollment agreement that: “You may cancel or withdraw by mailing your intent to Student Service Center, [redacted], Scranton, PA [redacted].” Since [redacted] had never mailed his intent to withdraw and never attempted to contact our Student Care Department to withdraw his account remained open and was sent to an outside collection agency.
As a courtesy, I have canceled [redacted]’s account and lowered [redacted]’s liability from $669.00 to $112.00, charging only for the exams submitted. I have notified the outside agency of these changes and the payments can be made directly to Penn Foster. [redacted] may call Student Care to make payments at ###-###-####, Monday through Friday 9am-6pm EST.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’s concerns. Ms. [redacted] enrolled in The Veterinary Technician Associate Degree Program on July 28, 2016 by submitting a down payment and a signed enrollment agreement. Ms. [redacted] cancelled the program on...
September 25, 2017. At the time of cancellation, there was a remaining liability owed for lessons taken and applicable fees according to the terms of the enrollment agreement. We did discuss re-enrollment with Ms. [redacted] and she indicated she was looking to re-enroll when her remaining balance was less than $500.00 so she could be set up on a split pay option for both programs. We did speak with Ms. [redacted] on December 12, 2017 and she indicated she would make a payment in the amount of $175.00 by the end of December. We did receive a payment in the amount of $59.00 on December 12, 2017. The account was still in arrears and our system forwarded the account to a collection agency on December 28, 2017. I have had the account removed from the collection agency. Ms. [redacted]’s credit report will be amended. Ms. [redacted] may make her payments directly to Penn Foster. The current balance on the account is $500.90. We have removed any agency fees that were charged to Ms. [redacted]’s account. Someone from our office tried to reach Ms. [redacted] by phone yesterday and left a voicemail. If you have any further questions, please contact me directly at [redacted]. Sincerely, Toni M[redacted]Student CARE Coordinator
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our High School Diploma on August 2nd, 2016 by submitting a down payment and a signed enrollment agreement. [redacted]...
[redacted]’ account went in to full graduation status on October 16th, 2016 and his documents were mailed shortly after. As a courtesy, on 11/2/16 we have reordered [redacted]’ graduation documents and will FedEx them once they are printed. We emailed [redacted] on 11/2/16 to advise of the above information. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...