BBB Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: After a conversation with [redacted] on November 20, 2015, it was determined that Penn Foster will issue [redacted] a refund check in the amount of $142.00. Per policy, a refund check will not be issued until 28 days after the last payment on the account has cleared. On December 21, 2015, after speaking with Penn Foster’s accounting department, I advised [redacted] that her refund check would be mailed the following week, the week of December 28, 2015. Unfortunately, due to the holidays, refund checks were not issued or mailed out that week. Penn Foster has issued all refund checks this week. [redacted] check for $142.00 has been mailed out via [redacted] on Friday January 8, 2016. The tracking number for this refund check is *** *** ***. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L [redacted] Student Care
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
BBB Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns. [redacted] enrolled in our Veterinary Assistant Diploma Program on June 01, 2015 by submitting a signed enrollment... agreement and a down payment. [redacted] ’s signed enrollment agreement states students wishing to cancel after six days from their enrollment date and have completed 10% and up to and including 25% of the program, Penn Foster will retain 25% of the refundable tuition. The refundable amount remains available to students if they cancel or transfer to another program. The refund is available prior to the study time expiration date of the program. [redacted] ’s refund of $579.75 expired on November 22, 2016. I attempted to contact [redacted] by telephone today, March 20, 2017, and left her a voicemail. I also emailed her to offer her two options. I will open the Veterinary Assistant program if she wishes to continue with it or I will transfer the $579.75 to another program if she wishes to transfer. I am waiting to hear from [redacted] . If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M [redacted] Student Care
[redacted] [redacted] I am rejecting this response because: I spoke to numerous staff members concerning this matter about what colleges accepts Penn Foster High School Diplomaand I couldn't get no answersI even spoke to a supervisor by the name of [redacted] I explain to her my situation and also the list of colleges that they have on the websigt don't accept Penn Foster High Scool Diploma either and she said that the list is not guaranteed to accept our diploma you would have to Call each schooland Penn Foster Don't know who accepts it because they could have accepted it last year but not this year Regards, Stephanie Durden
To Whom It May Concern: I welcome the opportunity to address Mr***’s concernsMr*** enrolled in our High School Diploma Program on October 10th, by submitting a down payment and a signed enrollment agreement. On November 1st, Mr*** attempted to make a $
payment for additional study time, however it was reversed on November 9th, Mr*** at the time had his tuition paid in full, but the reversal did add NSF chargesThe payment was not taken care of by Mr***, ultimately leading the account to go to a collection agencyAs of October 30th, we had the account removed from the collection agency and the remaining balance droppedMr*** currently has exams left, including essaysOnce the academic portion is successfully completed and passed, Mr*** will be awarded a High School Diploma Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Medical Billing and coding Career Diploma on November 17,
by submitting a down payment and a signed enrollment agreement
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** ***’ signed enrollment agreementSince *** *** completed over fifteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned.
I had a phone conference with *** *** on June 12, in which we reviewed the cancellation terms. I cancelled the account waiving the shipping and late fees. *** ***’ new balance is $155.00.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com Case Number: *** Student Name: *** ***
Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our HVACR Technician Program on July 1st, by submitting a down payment and a signed enrollment agreementPenn
Foster does have a policy that all final payments must fully clear before students go into graduation statusACH, money orders, and *** all allow days to fully clearCredit and debit cards we allow a day clearing periodWe did have a system issue when *** ***’s final payment was made by ACHAlthough the payment was voided the system did not trigger graduation status until the days had passedOn December 1st, *** *** was called by a member of our Student Care team and was advised the glitch was taken care of* *** was advised he would be in graduation status on December 3rd, 2017, and once the diploma documents printed, they would be sent overnight to himPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Early Childhood Education Associates Degree on February 14,
by submitting a down payment and a signed enrollment agreement. Since *** *** enrolled into semester two, paid a total of $and did not start the program, we have evaluated her into the most current Early Childhood Education Associates Degree Program. The evaluation was done due to the time restriction of our college programs. Per the evaluation, *** *** will need to complete two courses in the first semester as they have updated. *** ***’ first semester will be no charge to her and we will use the amount she paid into her second semester $towards semester two when she is complete with the two courses she needs to complete in semester one I tried to contact *** *** on July 6, to advise her of this but was unable to reach her. I left *** *** my contact number if she has any questions she may contact me directly Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** * *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Accounting Associate Degree on September 8th, by submitting a down payment and a signed
enrollment agreement On September 26th, *** *** was contacted and advised that her payment information had been inputted incorrectly and has been correctedThe NSF fee of $has been removed, and for this inconvenience we have provided a discount of $on the total balance of the account Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***/***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Human Resource Management Undergraduate Certificate on May 3, by submitting a
down payment and a signed enrollment agreement
As stated on *** ***’s signed enrollment agreement, students have twelve months to complete their programStudents may request two six-month extensions at any time provided their program is completed within twenty-four months. According to our records, *** *** inquired about continuing on July 16, 2015. As her maximum timeframe was reached, she needed to re-enroll and have an evaluation completed from what was already completed
Our policy states that students who have an evaluation completed from one College course to another College course would only receive monetary credit for any completed courses. We do, however award academic credit as the student earned the grades on the previous courseSince *** *** did not complete three courses she started, she was not awarded monetary credit although she had taken exams within the course
As a courtesy, I have added an additional monetary adjustment of $480.00, giving *** *** a total discount of $1,off her program for the fifteen exams she previously completed with us. I had a phone conference with *** *** on November 6, and advised her of this offer and *** *** was not satisfied. After further review, we will only charge *** *** for the two courses she has to complete, plus the shipping fee, leaving her with a balance of $519.00. I tried to contact *** *** again November 6, however I was unable to reach her. *** *** would need to contact me directly to have the account opened.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
*** *** *** ***
*** *** *** *** **
*** *** ***
*
To Whom It May Concern:
I welcome the opportunity to address *** *** concerns*** *** enrolled in our High School Diploma Program on September 20, by submitting a signed enrollment agreement and a
down payment
On *** *** signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. According to our records, *** *** account was cancelled on April 10, in which we advised her of this.
As a courtesy, I have cancelled *** *** account with no further financial obligations. *** *** will be removed from the outside agency and her credit report will be amended within thirty days.
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I have reviewed *** ***’s concerns with the education department and *** ***’s instructor. They have advised me that they have spoken to her and exchanged emails with her regarding finding a site for her externship on many occasions. As indicated previously we do not place students in externship sites. Her instructors have guided her and advised her on locating a site and we did reach out to a site for her. If the student would like to complete semester we will give her the study time to do that but she must reach out to veterinarians in her area to locate a site. If you have any further questions, please contact me directly at ###-###-#### Sincerely, Toni M***Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I feel that Penn Foster did respond in a timely manner and was very helpfulI appreciate the help of the Revdex.com for making this very positive outcome
Regards,
*** ***
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Medical Billing and Coding Program on June 07, by submitting a signed enrollment agreement and a
down payment *** ***’ signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration fees. According to our records, *** *** contacted us on July 11, regarding her study materials. She contacted us again on July 18, and August 03, regarding payments. *** *** did not contact us at any time regarding her tests or grades or request that we reset her exam until she requested to cancel the program via an email request on August 23, 2016. We responded by advising her the program was cancelled and she owed a liability of $which covered the work she completed along with the registration fees less the amount she already paid on the account The account was handed to an outside collection agency for non-payment. Once the liability in the amount of $153.40 is paid to the collection agency, we will have *** *** credit report amended. If you have any further questions, please contact me directly at ###-###-#### Sincerely, Toni M*** Senior Student Advocate
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
Date: July 1,
To Whom It May Concern:
As previously stated, Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC). Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education. Our material meets the requirements of our accreditation. Ms*** should have no issues using our degree per our accreditation
As a courtesy, we will issue a full refund of $to Ms***. I tried to contact her via phone on July 1, to ensure proper processing of her refund but was unable to reach her. In order to process full refund, Ms*** needs to contact me at the number below
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I'm unable to make any payments I'm only working or hours a day and I believe kidney problems I should be able to withdraw I feel they are just money hungry
Revdex.com Case Number: *** Student Name: *** * ** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** **’s concerns*** ** enrolled in Penn Foster Medical Administrative Assistant Diploma Program on September 8, by submitting a down payment
and a signed enrollment agreement *** ** contacted us by email on November 24, regarding cancellation of his program. He was advised by email of the cancellation terms including liability owed on his account for lessons completed and applicable non-refundable fees. We requested that he contact us by telephone to confirm his request to cancel and advise us how he would like us to handle the cancellation. *** ** did not contact us regarding the cancellation. However, he did request to be set up for bi-weekly payments of $50.00. We asked him to contact us regarding a start date for those payments. We had no further communication from him and all subsequent payments declined. Our financial department made many attempts to contact him via telephone and mail regarding the balance and past due payments. The account was forwarded to a collection agency on March 5, for non-payment. *** ** paid the account in full and the account was returned to us on August 13, I have sent a request to have *** **’s credit report amended on September 16, 2016. *** ** will receive a letter confirming the removal within ten business days. It will take the credit reporting agencies approximately to days to have the report amended Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
BBB Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: After a conversation with [redacted] on November 20, 2015, it was determined that Penn Foster will issue [redacted] a refund check in the amount of $142.00. Per policy, a refund check will not be issued until 28 days after the last payment on the account has cleared. On December 21, 2015, after speaking with Penn Foster’s accounting department, I advised [redacted] that her refund check would be mailed the following week, the week of December 28, 2015. Unfortunately, due to the holidays, refund checks were not issued or mailed out that week. Penn Foster has issued all refund checks this week. [redacted] check for $142.00 has been mailed out via [redacted] on Friday January 8, 2016. The tracking number for this refund check is *** *** ***. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L [redacted] Student Care
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
BBB Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns. [redacted] enrolled in our Veterinary Assistant Diploma Program on June 01, 2015 by submitting a signed enrollment... agreement and a down payment. [redacted] ’s signed enrollment agreement states students wishing to cancel after six days from their enrollment date and have completed 10% and up to and including 25% of the program, Penn Foster will retain 25% of the refundable tuition. The refundable amount remains available to students if they cancel or transfer to another program. The refund is available prior to the study time expiration date of the program. [redacted] ’s refund of $579.75 expired on November 22, 2016. I attempted to contact [redacted] by telephone today, March 20, 2017, and left her a voicemail. I also emailed her to offer her two options. I will open the Veterinary Assistant program if she wishes to continue with it or I will transfer the $579.75 to another program if she wishes to transfer. I am waiting to hear from [redacted] . If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M [redacted] Student Care
[redacted] [redacted] I am rejecting this response because: I spoke to numerous staff members concerning this matter about what colleges accepts Penn Foster High School Diplomaand I couldn't get no answersI even spoke to a supervisor by the name of [redacted] I explain to her my situation and also the list of colleges that they have on the websigt don't accept Penn Foster High Scool Diploma either and she said that the list is not guaranteed to accept our diploma you would have to Call each schooland Penn Foster Don't know who accepts it because they could have accepted it last year but not this year Regards, Stephanie Durden
To Whom It May Concern: I welcome the opportunity to address Mr***’s concernsMr*** enrolled in our High School Diploma Program on October 10th, by submitting a down payment and a signed enrollment agreement. On November 1st, Mr*** attempted to make a $
payment for additional study time, however it was reversed on November 9th, Mr*** at the time had his tuition paid in full, but the reversal did add NSF chargesThe payment was not taken care of by Mr***, ultimately leading the account to go to a collection agencyAs of October 30th, we had the account removed from the collection agency and the remaining balance droppedMr*** currently has exams left, including essaysOnce the academic portion is successfully completed and passed, Mr*** will be awarded a High School Diploma Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at *** *** Sincerely, Andrew K*** Student Advocacy Coordinator
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Medical Billing and coding Career Diploma on November 17,
by submitting a down payment and a signed enrollment agreement
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** ***’ signed enrollment agreementSince *** *** completed over fifteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned.
I had a phone conference with *** *** on June 12, in which we reviewed the cancellation terms. I cancelled the account waiving the shipping and late fees. *** ***’ new balance is $155.00.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com Case Number: *** Student Name: *** ***
* *** was advised he would be in graduation status on December 3rd, 2017, and once the diploma documents printed, they would be sent overnight to himPenn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K*** Student Advocacy Coordinator
Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our HVACR Technician Program on July 1st, by submitting a down payment and a signed enrollment agreementPenn
Foster does have a policy that all final payments must fully clear before students go into graduation statusACH, money orders, and *** all allow days to fully clearCredit and debit cards we allow a day clearing periodWe did have a system issue when *** ***’s final payment was made by ACHAlthough the payment was voided the system did not trigger graduation status until the days had passedOn December 1st, *** *** was called by a member of our Student Care team and was advised the glitch was taken care of
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Early Childhood Education Associates Degree on February 14,
by submitting a down payment and a signed enrollment agreement. Since *** *** enrolled into semester two, paid a total of $and did not start the program, we have evaluated her into the most current Early Childhood Education Associates Degree Program. The evaluation was done due to the time restriction of our college programs. Per the evaluation, *** *** will need to complete two courses in the first semester as they have updated. *** ***’ first semester will be no charge to her and we will use the amount she paid into her second semester $towards semester two when she is complete with the two courses she needs to complete in semester one I tried to contact *** *** on July 6, to advise her of this but was unable to reach her. I left *** *** my contact number if she has any questions she may contact me directly Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care
Revdex.com Case Number: *** Student Name: *** * *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Accounting Associate Degree on September 8th, by submitting a down payment and a signed
enrollment agreement On September 26th, *** *** was contacted and advised that her payment information had been inputted incorrectly and has been correctedThe NSF fee of $has been removed, and for this inconvenience we have provided a discount of $on the total balance of the account Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care Tell us why here
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***/***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Human Resource Management Undergraduate Certificate on May 3, by submitting a
down payment and a signed enrollment agreement
As stated on *** ***’s signed enrollment agreement, students have twelve months to complete their programStudents may request two six-month extensions at any time provided their program is completed within twenty-four months. According to our records, *** *** inquired about continuing on July 16, 2015. As her maximum timeframe was reached, she needed to re-enroll and have an evaluation completed from what was already completed
Our policy states that students who have an evaluation completed from one College course to another College course would only receive monetary credit for any completed courses. We do, however award academic credit as the student earned the grades on the previous courseSince *** *** did not complete three courses she started, she was not awarded monetary credit although she had taken exams within the course
As a courtesy, I have added an additional monetary adjustment of $480.00, giving *** *** a total discount of $1,off her program for the fifteen exams she previously completed with us. I had a phone conference with *** *** on November 6, and advised her of this offer and *** *** was not satisfied. After further review, we will only charge *** *** for the two courses she has to complete, plus the shipping fee, leaving her with a balance of $519.00. I tried to contact *** *** again November 6, however I was unable to reach her. *** *** would need to contact me directly to have the account opened.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
*** *** *** ***
*** *** *** *** **
*** *** ***
*
To Whom It May Concern:
I welcome the opportunity to address *** *** concerns*** *** enrolled in our High School Diploma Program on September 20, by submitting a signed enrollment agreement and a
down payment
On *** *** signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. According to our records, *** *** account was cancelled on April 10, in which we advised her of this.
As a courtesy, I have cancelled *** *** account with no further financial obligations. *** *** will be removed from the outside agency and her credit report will be amended within thirty days.
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
Tell us why hereRevdex.com Case Number: ***Student Name: *** *** Student Number: *** To Whom It May Concern: I have reviewed *** ***’s concerns with the education department and *** ***’s instructor. They have advised me that they have spoken to her and exchanged emails with her regarding finding a site for her externship on many occasions. As indicated previously we do not place students in externship sites. Her instructors have guided her and advised her on locating a site and we did reach out to a site for her. If the student would like to complete semester we will give her the study time to do that but she must reach out to veterinarians in her area to locate a site. If you have any further questions, please contact me directly at ###-###-#### Sincerely, Toni M***Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I feel that Penn Foster did respond in a timely manner and was very helpfulI appreciate the help of the Revdex.com for making this very positive outcome
Regards,
*** ***
Revdex.com Case Number: *** Student Name: *** *** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Medical Billing and Coding Program on June 07, by submitting a signed enrollment agreement and a
down payment *** ***’ signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration fees. According to our records, *** *** contacted us on July 11, regarding her study materials. She contacted us again on July 18, and August 03, regarding payments. *** *** did not contact us at any time regarding her tests or grades or request that we reset her exam until she requested to cancel the program via an email request on August 23, 2016. We responded by advising her the program was cancelled and she owed a liability of $which covered the work she completed along with the registration fees less the amount she already paid on the account The account was handed to an outside collection agency for non-payment. Once the liability in the amount of $153.40 is paid to the collection agency, we will have *** *** credit report amended. If you have any further questions, please contact me directly at ###-###-#### Sincerely, Toni M*** Senior Student Advocate
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
Date: July 1,
To Whom It May Concern:
As previously stated, Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC). Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education. Our material meets the requirements of our accreditation. Ms*** should have no issues using our degree per our accreditation
As a courtesy, we will issue a full refund of $to Ms***. I tried to contact her via phone on July 1, to ensure proper processing of her refund but was unable to reach her. In order to process full refund, Ms*** needs to contact me at the number below
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I'm unable to make any payments I'm only working or hours a day and I believe kidney problems I should be able to withdraw I feel they are just money hungry
Revdex.com Case Number: *** Student Name: *** * ** Student Number: *** To Whom It May Concern: I welcome the opportunity to address *** **’s concerns*** ** enrolled in Penn Foster Medical Administrative Assistant Diploma Program on September 8, by submitting a down payment
and a signed enrollment agreement *** ** contacted us by email on November 24, regarding cancellation of his program. He was advised by email of the cancellation terms including liability owed on his account for lessons completed and applicable non-refundable fees. We requested that he contact us by telephone to confirm his request to cancel and advise us how he would like us to handle the cancellation. *** ** did not contact us regarding the cancellation. However, he did request to be set up for bi-weekly payments of $50.00. We asked him to contact us regarding a start date for those payments. We had no further communication from him and all subsequent payments declined. Our financial department made many attempts to contact him via telephone and mail regarding the balance and past due payments. The account was forwarded to a collection agency on March 5, for non-payment. *** ** paid the account in full and the account was returned to us on August 13, I have sent a request to have *** **’s credit report amended on September 16, 2016. *** ** will receive a letter confirming the removal within ten business days. It will take the credit reporting agencies approximately to days to have the report amended Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L*** Student Care