Unirush Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The funds still haven't been put back in to my account and I still have been unable to speak to someone who can resolve this issueAccording to them, their "glitch" took place on the 12th of OctoberI had issues then (my direct deposit was late and I was unable to access any funds) but I regained access and this happened almost a week after this "glitch" and the issue still hasn't been resolved almost weeks later Regards, [redacted] ***

September 8, VIA ONLINE SUBMISSION: Revdex.com® EFourth St Suite Cincinnati Ohio Re: Complaint ID # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint ID [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on September 7, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that she had transactions of $each charged to her Rushcard Live account [redacted] also states she was told that the pending transactions would be stopped [redacted] would like to be refunded for the $as promised on a recorded statement On September 8, 2016, We made an outreach to [redacted] and informed that we have no record of her having an account with RushCardRushCard Live is associated with [redacted] and all issues and inquiries are handled through [redacted] We have provided [redacted] with the contact information for RushCard LIVE and [redacted] to inquire about her funds We appreciate [redacted] feedback RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They lying please review the attached document from the previous email I sent the form in well before feband it's been over days I filed the dispute oct and nov and that form wasn't fazed in it was emailed to rush are customer service if need be I can send the email in the next response verifying the date it was sent Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I will except it only reason is cause they are just going to keep on denying it was their fault and I just have to suck it up and take it..next time this happens I'm going to get a lawyer and make sure they pay for their mistake..I am going to take pictures of everything they send me and document every email they send me and text messages they send me.im not going to have this type of business walk all over me or anyone else..I know thousand of people have complained about this company cause I have read things on their Facebook page..Russell Simmons showed get more involved with this company that he is promoting cause they are not handling their customers with compassion or consideration..lesson learned rush card..I'll tell everyone who ever is having a problem with this company to feel free and use my name..I still have emails from this problem and I will be happy to share with anyone who needs it..I do except my text alerts and my emails to be sent to me anytime I get my direct deposit or a low balance alert sent to my phone so I can keep track of EVERYTHING Thank you Revdex.com for trying to help me next time this does happen I'll be using Revdex.com again and I'll have a lawyer waiting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have been contacting rushcard in reference to my dispite I'm recorded talking about a dispute befor I'm hung up onWhen I call back I'm left on hold for hours then the phone picks up and hung up I have over two email ticks to rushcard costumer service ticket code [redacted] # [redacted] Regards, [redacted] ***

May 2, New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on May 2, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he did not receive his $credit to his RushCard account from the Refer a Friend program [redacted] would like a $credit for the Refer a Friend program to be credited to his RushCard account as well as activation and loading fees towards his friend’s account sent to himOn April 30, [redacted] contacted our customer service center to inquire about the refer a friend credit and provided information regarding his friend’s applicationWe were able to pull the application and we show no record of [redacted] referral code being used during the application processUnfortunately, we are unable to provide [redacted] with a refer a friend credit this time, however we can reopen [redacted] account and he can provide his referral code to potential members with RushCard and if they’re applications are approved he’ll be credited through the Refer A Friend program up to $per year We appreciate [redacted] feedbackWe sincerely apologize for any inconvenience this may have causedCorporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I've contacted the ***, my funds have not been returnedI also contacted my tax preparer & she agreed to give me all my paperwork and return the Rushcard to me It was a misunderstanding on how I would receive my refund I now have the card in my possession and it is still blocked

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The last time I talked to a customer service representative on March 23, the female manager told me that her company does not give out temporary credit, the reason I asked was because my direct deposit was late on Wednesday again Also, when they took the money out of my account I had only used about $of my pay check, but I had a balance of $If they had done a temporary credit, which Rushcard is a prepaid debit card, why would my balance be $Rushcard is a buisness that offers the service of prepaid debit cards, they are not a credit card, they are not a bank, nor do they have the authorization to put a temporary credit on a prepaid debit cardBelow are Rushcards terms, copied from https://www.rushcard.com located at the very bottom of Rushcard's webpage Rushcard has already admitted that they took the money out of my account, I want my money that they owe me The Prepaid [redacted] RushCard is issued by [redacted] ®, Member FDIC, pursuant to a license from [redacted] U.S.AInc* When you Direct Deposit $3,or more in combined tax refunds from the US Department of the Treasury or from your local or state tax agencies, you will receive a $account creditWhen you Direct Deposit between $2,and $2,in combined tax refunds from the US Department of the Treasury or from your local or state tax agencies, you will receive a $account creditIf you Direct Deposit $2,- $2,and then later Direct Deposit an additional amount from the US Department of Treasury or from your local or state tax agencies which brings your total combined deposited tax refund amount to more than $3,000, you will receive an additional $account creditLimit one offer per customerAccount will be credited within days after qualifying depositThe card account must be in good standing at the time the credit is given, meaning your RushCard is not dormant, blocked, revoked or closedOffer is void where prohibitedOffer expires 5/15/This optional offer is not a [redacted] product or service and [redacted] does not endorse it† Faster access to funds is based on comparison of a paper check versus electronic Direct DepositImportant information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a card accountWhat this means for you: When you open a card account, we will ask for your name, address, date of birth, and other information that will allow us to identify youWe may also ask to see your driver's license or other identifying documentsGetting your money up to two days sooner is based on comparison of traditional banking policies and deposit of paper checks from employers and government agencies versus electronic direct depositsMany employers and government agencies notify us of direct deposits before your "official" day scheduled for paymentIf we receive early notice, we may load your direct deposit earlier than your "official" day scheduled for paymentWe may limit the amount or type of Direct Deposit eligible for early loadingThere is no charge for Rush Text alerts; however, standard text message and data rates, fees, and charges may applyCharges are dependent on your service plan, which may include fees from your carrier to send and receive text messagesCharges will appear on your wireless bill or be deducted from your prepaid phone balanceMessage frequency will be determined by the alert options you selectFor more information, refer to our RushTEXT terms under My Contact Preferences in the online account or text the word "HELP" to (MYRUSH)To unsubscribe, text the word "STOP" to (MYRUSH)The combined total of Transaction Fees and International Transaction Fees is limited to $in each calendar month and is based on the date the transaction is posted to your card account as reflected on your statementMaintenance Fee assessed if no Card Transactions or loads onto a Card have occurred for a period of ninety (90) consecutive daysMaintenance Fee is assessed each month and will be deducted from your Card balance until you next use your Card [redacted] The [redacted] Zero Liability policy covers U.S.–issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactionsCardholder must notify issuer promptly of any unauthorized useConsult issuer for additional details or visit [redacted] If you add money to your RushCard prior to setting up a PIN, you will not be able to access that money until you set up a PINThis is not a credit cardYour Prepaid Card account and associated direct deposit account number cannot be used for preauthorized direct debits from merchants or from utility or Internet service providersIf presented for payment, these preauthorized direct debits will be declined and your payment to the merchant or provider will not be processedThe bank routing number and direct deposit account number are for the purpose of initiating direct deposits to your Prepaid Card account onlyYou are not authorized to provide this bank routing number and direct deposit account number to anyone other than your employer or payerDirect deposit capability is subject to payer’s support of this featureCheck with your payer to find out when the direct deposit of funds will startFunds availability is subject to timing of payer’s funding"Out-of-network" refers to all ATMs outside of the MoneyPass ATM networkCertain fees including those assessed by the ATM owner/operator may applySee Cardholder Agreement for complete detailsSubject to gas station’s terms, conditions, and limitationsThe gas station may place a temporary hold on your available balance of up to $or moreThe merchant will release the temporary hold when the transaction has been paid and replace it with the actual amount of your gasoline purchaseIf applicable, the pump will automatically stop dispensing gasoline when the purchase reaches your card account balance (if you are on the Pay As You Go plan, the $Transaction Fee will be subtracted from your card account balance)To avoid this hold, pay inside and tell the cashier exactly how much you want to spendAll checks are subject to approval by Ingo in its sole discretionFees and other terms and conditions apply to check load servicesVisit ingomoney.com/tc.html for complete detailsThe [redacted] service is provided by [redacted] ***, Incand [redacted] ***, N.AUse of [redacted] is subject to [redacted] and [redacted] Terms & Conditions, and the information you send is subject to the terms of the [redacted] Privacy PolicyApproval review usually takes to minutes, but may take up to one hourAll checks are subject to approval for funding in [redacted] ***’s sole discretionApproved printed payroll and government checks can be funded to your card in minutes for a fee of 1% of the check valueAll other check types may be funded in minutes for 4% of check valueThere is a minimum fee of $for all checks approved and funded in minutesFunds from approved checks may be loaded in days at no charge provided the check does not return unpaid in the 10-day periodUnapproved checks will not be loaded to your card [redacted] reserves the right to recover funds from bad checks if you knew the check was bad when you submitted it, if you attempt to cash or deposit it elsewhere after funding or if you otherwise act illegally or fraudulentlyFees may apply for loading or use of your cardContact your card issuer for detailsThrough the Refer-a-Friend program, cardholders and a referred friend will receive a $load to their card accounts if the referred friend applies for a RushCard, activates and loads the cardIn order for both the cardholder and friend to receive a $load on the card account, the friend must apply for a RushCard using the referral code provided by the RushCard cardholder, activate the card, and make a load of $onto the cardThe Refer-a-Friend program is available for all active RushCard members in good standingRushCard's Refer-a-Friend program is limited to referring new card members only; current members cannot refer themselves or other current card membersCard members can earn a maximum of $per year with the Refer-a-Friend programThis optional offer is not a [redacted] ® product or service nor does [redacted] endorse this offerWhile this specific feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this CardSee the Cardholder Agreement for more detailsCONSENT FOR THE ELECTRONIC DISCLOSURE OF INFORMATION Please read this Consent for the Electronic Disclosure of Information carefully and keep a copy for your recordsYou should not open a card account from a public computerThe following disclosures are required by the federal Electronic Signatures in Global and National Commerce Act (“E-SIGN”)In order to open a Prepaid [redacted] RushCard® (the “Card Account”) electronically, you must acknowledge receipt of these disclosures, agree that you have read the disclosures and consent for the electronic delivery of all statements, disclosures and noticesWe may amend or change the terms and conditions of this Consent for the Electronic Disclosure of Information at any timeFor the latest version, please review online at www.rushcard.comConsent for the Electronic Disclosure of Information By clicking the box corresponding to the Consent for Electronic Disclosure of Information on the application submission page, you acknowledge receipt of the E-Sign Disclosure and Consent, that you have read the Consent for Electronic Disclosure of Information and you affirmatively consent to the electronic receipt of any and all statements, disclosures, notices, terms and conditions, and other documents, and all subsequent changes thereto, related to the Card Account (collectively, “Statements”)We will provide subsequent disclosures to your emailPlease be sure your email address and other contact information is correct by visiting our website at www.rushcard.com or calling us at ###-###-####After you consent to the electronic receipt of statements and activate your RushCard, Statements and your available card balance are available at no additional cost online at www.rushcard.com or by calling ###-###-####You agree that we do not need to provide you with a written (non-electronic) copy of any Statement, unless you specifically request us to send you a copyThere is a fee of $dollar to receive a paper statement in the mailPaper Delivery of Disclosures and Notices You may choose to have a paper copy of any particular Statement mailed to you by contacting us by phone at ###-###-####, by facsimile at ###-###-####, electronically at [email protected] or you may write to the Program Provider via mail at UniRush LLC, P.OBox 42482, Cincinnati, OH Be sure to state that you are requesting a paper copy of a particular StatementThere is a $Paper Statement Fee for this service assessed each time a paper copy of any Statement is mailed to youSystem Requirements to Access Information In order to access, receive and retain Statements electronically, you must provide at your own expense an Internet connected device that is compatible at the time of such access with the minimum requirements outlined belowTo receive Statements electronically, you must have the following equipment and software: A personal computer or other device which is capable of accessing the InternetYour access to this page verifies that your system/device meets the requirementsAn Internet web browser capable of supporting 128-bit SSL encrypted communications, which requires a minimum web browser version of either Microsoft® Internet Explorer version (available for downloading at Microsoft) and your system or device must have 128-bit SSL encryption softwareYour access to this page verifies that your browser and encryption software/device meet the requirementsYou must have software which permits you to receive and access Portable Document Format or “PDF” files, such as Adobe Acrobat Reader® version and above (available for downloading at Adobe)Your access to this page verifies that your system/device has the necessary software to permit you to receive and access PDF filesSystem Requirements to Retain Information To retain a copy of a Statement, your device must have the ability to download and store PDF filesStatements in Writing All Statements in either electronic or paper format are in writingPlease print or download for your records a copy of this disclosure and other StatementsFederal Law You acknowledge and agree that your consent for the electronic disclosure of Statements is provided in connection with a transaction in or affecting interstate commerce that is subject to and governed by the federal Electronic Signatures in Global and National Commerce ActWithdrawal of Consent for Electronic Delivery of Information You may withdraw your consent to receive any future Statement electronically by contacting us by phone at ###-###-####, by withdrawing your consent online via the cardholder website, by facsimile at ###-###-####, electronically [email protected] or you may write to the Program at UniRush LLC, P.OBox 42482, Cincinnati, OH If you withdraw your consent we will mail paper versions of all Statements to you for no additional cost excluding monthly paper statementsUnless you request to receive monthly paper statements, the monthly paper statements will not be mailed to youYou may request to receive paper monthly statements be mailed to you at a cost of $per statement by visiting our website at www.rushcard.com, calling us at ###-###-####, emailing electronically at [email protected] or you may write to the Program at UniRush LLC, P.OBox 42482, Cincinnati, OH If you have withdrawn your consent and you desire to give consent, you may contact us by any of the means noted above to consent for electronic delivery of informationRushCard, UniRush, Pay Your Own Way, Rush Unlimited, RushCard Live, and RushGoals are registered trademarks of UniRush, LLCRise to Thrive, 24k RushCard, Carbon RushCard, Edge RushCard, Gloss RushCard, Midnight RushCard, Sequin KLS RushCard, and Suede KLS RushCard are trademarks of UniRush, LLCAll other trademarks, service marks and other registered marks are the property of their respective owners Copyright UniRush, LLCAll Rights ReservedRegards, [redacted]

Revdex.com W Seventh St Suite Cincinnati Ohio Re: [redacted] *** April 16, We received Mr***’ complaint regarding access to his funds and the level of customer service received Rush Card logs all customer contact and activity associated with financial cards On 2/21/Mr [redacted] filed a dispute for an unauthorized transaction of $from [redacted] that was made on his account All RushCard disputes are handled through our dedicated dispute team and are worked in the order that they are receivedI am showing we received the written dispute form back from Mr [redacted] on 3/3/Mr [redacted] have spoken with multiple representatives regarding the status of his dispute and was advised that Mr [redacted] does not qualify for a provisional credit and will need to allow days for the dispute team to investigate the claimMr [redacted] explained to our call center agents that a credit was sent by the merchant on 3/12/but due to the dispute process the credit will not be posted to the account until the dispute is finalOnce the claim is final Mr [redacted] will receive a letter in the mail regarding the outcome of the disputeWe apologize for the inconvenience and the frustration this has caused Mr*** We appreciate Mr***’ feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

Revdex.com [redacted] ***RE: [redacted] August 18, We received Mr***’s complaint on the fees associated to his RushCard RushCard logs all customer contact and activity associated with financial cards We understand that Mr [redacted] has had issues with being charged an ATM fee at locations specified to be free to our customersThis is an issue that we are working with MoneyPass™ to get rectifiedAs of 8-11- there was a fix put in place to make sure participating [redacted] ATM will not charge Rushcard membersAs it relates to Mr***’s request to have all fees associated with MP ATM at address we are still working with our processor to confirm the date this particular ATM was added to the networkUpon getting the official date we will research and cross check to make sure Mr [redacted] is refunded all fees associated Again this is something being looked at very closely and we plan to have this issue resolvedWe ask for Mr***’s patience as we make sure we research the dates with our processorWe apologize for the inconvenience experienced by Mr***These types of issues go directly against our mission of access and inclusion for everyone Regards, [redacted] CS – Audit/Compliance Analyst

Better Business Bureau W Seventh St Suite Cincinnati OH RE: Case [redacted] March 31, We received [redacted] complaint regarding the availability of funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards I understand [redacted] complaint regarding the account being blocked with partial funds from her tax refundRushCard deserves the right to validate any cardholder’s identity, due to the amount and longevity of [redacted] account, documents were requested on 2/13/On 3/6/ [redacted] called into our customer service department and advised the agent that she did not apply for the RushCard [redacted] account will remained closed and a check for the remaining funds with be issued back to the *** [redacted] will need to speak with the [redacted] on how to retrieve these funds, once the check has been received by them We appreciate [redacted] feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

March 15, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on March 8, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’s complaint contends that she never received her replacement card [redacted] also stated that she received conflicting information when contacting RushCard customer service [redacted] would like to have access to the funds on her account On January 28, [redacted] contacted RushCard customer service to request a replacement card for the account ending in A customer service representative issued a replacement card on [redacted] account and was sent to the incorrect address [redacted] never received the replacement card, which resulted in a call on February 11, Due to a related system errors, a new RushCard could not be generated for [redacted] and she was advised that her previous card encountered an error with processing the expedited replacement cardOn March 15, 2015, a corporate customer service specialist attempted to contact [redacted] to advise that an expedited card was issued to the current address on the account We appreciate [redacted] feedback and sincerely apologize for the substandard customer service she received when contacting RushCard Customer ServiceOur goal is to provide financial convenience supported by reliable customer service Regards, Satoyra H Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did have my taxes deposited onto the rushcard liveThis card is the rush card combined with green dot however neither company want to be accountable for the rushcard liveI spoke with several people and I even spoke with someone in the Cincinnati officeI have only gotten the run around and wasting my timeAll the representatives for rush card say they have no corporate or they hang up on you

September 21, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on August 28, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she filed a card to card transfer dispute in the amount of $ [redacted] also stated that her dispute was denied and requested the funds be reversed back to her RushCard account On August 28, 2015, [redacted] initiated a card to card transfer in the amount of $ [redacted] ’s account also shows previous transaction history of this card to card transfer We apologize [redacted] was provided with conflicting information, however the card to card transfer dispute was determined that no error occurred Therefore, the card to card dispute was denied and if [redacted] does not agree with the outcome of the dispute a rebuttal letter can be faxed to the disputes department at ###-###-#### We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Satoyra H Corporate Customer Service

September 16, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on September 11, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard would not release an authorization hold for a purchase that was made on September 9, in the amount of $ [redacted] also stated she has received conflicting information from RushCard Customer Service Representatives On September 9, RushCard received an authorization hold on [redacted] ***’ [redacted] RushCard account ending in [redacted] for $ [redacted] advised RushCard customer service that the merchant voided the holdPer RushCard Cardholder Agreement, we are unable to release an authorization cashback hold on [redacted] accountOn September 11, 2015, [redacted] contacted RushCard Corporate Office and was advised by a Customer Service Specialist that the hold is due to be released on the expiration date of September 19, We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Tyree T Corporate Customer Service

September 14, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from, [redacted] on September 1, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On September 14, 2015, A Corporate Customer Service Specialist contacted [redacted] regarding the $expedited fee and the $replacement card fee ending in *** [redacted] requested that all her accounts be closedThis request was completed on September 15, On September 28, 2015, [redacted] contacted RushCard Customer Service stating she requested the card ending in [redacted] be closed and requested the card ending in [redacted] be reopened A replacement card was sent to [redacted] on September 28, We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Sincerely, Kathy R Corporate Customer Service

Revdex.com [redacted] ***Cincinnati Ohio [redacted] Re: [redacted] January 14, We received Mr [redacted] ’s complaint regarding access to his funds and his card being blockedRushCard logs all customer contact and activity associated with financial cards According to our records we show Mr [redacted] ’s card was blocked due to him being unable to verify the address we had on fileIn the event verification cannot be completed we block the card per policy and procedure and we then ask our member’s to send in additional documents that can validate the identity and address of the memberWe asked Mr [redacted] to supply us these documents and proof of address was needed to be verifiedWe ask proof of address to be dated within the last daysI've listed acceptable forms to be validated VALID PROOF OF ADDRESS Utility bill (gas, electric, water, etc.) Phone bill Paycheck stub Benefits letter (child support, food stamps/assistance) Insurance bill (car, house/renters) We were finally able to validate the address and unblock the card based on documents Mr [redacted] has provided We appreciate Mr [redacted] ’s feedback and apologize for the inconvenience this may have causedThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, if this problem occurs again, another report will be made Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Rushcard's infomation is incorrectI was told initially that the hold could fall off in 24-48hrs but that in most cases it would fall off in days from the transaction dateOn the 21st when I called to inquire why the funds were not released I was told by a Supervisor that the hold would fall off at 9:45am Only to call back and be told that it would be 7:45am the next morning by another SupervisorFollowed by another Supervisor who said it would fall off at 12am on the 22nd and per my cardholder agreement the hold could last up to days and that there was no one in the company who had to power to honor the first Supervisor's promise to release the funds at 9:45amIt is true that after I filed my complaint with the Revdex.com that the funds were eventually releasedHowever I want my complaint formally filed that the customer service I received was unacceptable with no one in the same company being on the same pageAfter enduring all the inconviences from their service glitch in October we were assured that services would be better and return to normal, however the poor customer service still stands Regards, [redacted]

March 16, VIA ONLINE SUBMISSION: Better Business Bureau W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: March 16, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that her account was blocked and she could not access her fundsOn 3/1/two deposits were posted to [redacted] accountOn the same day 3/1/our Risk team blocked [redacted] account and issued a replacement card based on information received that determined her card could have been compromisedThe replacement card was sent to the incorrect address in error as our systems had not updated her addressWe were able to update [redacted] address and issue her a replacement card via [redacted] at no charge and walked her through the process of activating and setting up her pin on her new cardAs of 3/17/2016, [redacted] card has full function and [redacted] has full access to her funds We appreciate this feedback and sincerely apologize for the inconvenience this matter has causedOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service