Unirush Financial Services

June 30, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] Perry on 6/23/ UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she cannot collet her funds from RushCard [redacted] also states that she does not have the documentation required to send in [redacted] wants the funds on her RushCard account On May 22, 2016, [redacted] contacted RushCard customer service to order a replacement card and failed verification As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] , and she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last days [redacted] began submitting the requested documents to verify her identity on June 8, As of June 30, additional documentation is still needed to verify [redacted] identity A corporate customer service representative attempted to contact [redacted] to advise of this information on June 30, Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal Regards, Corporate Customer Service [redacted]

Revdex.com W Seventh St Suite Cincinnati Ohio Re: [redacted] - [redacted] May 4, We received [redacted] ’ complaint regarding access to her funds and the level of customer service received Rush Card logs all customer contact and activity associated with financial cards On 4/10/ [redacted] filed a dispute for an unauthorized transaction of $from [redacted] that was made on her accountAll RushCard disputes are handled through our dedicated dispute team and are worked in the order that they are receivedI am showing we received the written dispute form back from [redacted] on 4/27/A provisional credit has been issued on [redacted] account on 5/4/ [redacted] ' claim is still in process and once the claim is final [redacted] will receive a letter in the mail regarding the outcome of the disputeWe apologize for the inconvenience and the frustration this has caused We appreciate [redacted] ’ feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

The Revdex.com [redacted] ***Cincinnati Ohio 45202- May 2, RE: Case [redacted] We received [redacted] ’ rebuttal regarding policy and procedures and access to his funds Rush Card logs all customer contact and activity associated with financial cards Cash load vendors have limits set and parameters in place which is all systematically enforced [redacted] has the capability as a Rushcard member of loading up to $ [redacted] - Rushcard allows up to $ [redacted] per hours We apologize for any confusion and inconvenience this has caused [redacted] as it relates to our policy and proceduresThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

June 10, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on June 4, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard did not process her card replacement on June 2, [redacted] also stated that she received poor customer service when contacting RushCard Call Centers On June 2, 2015, [redacted] card was blocked by RushCard’s Corporate Risk Department due to a possible card compromise In the event that a card is compromised, Rushcard will place a block on a customer’s account as a precautionary measure to ensure no unauthorized transactions will be processed, and a replacement card will be issued On June 4, 2015, [redacted] contacted RushCard to check the status of her replacement card, but the replacement card was not issued in error As a courtesy, an expedited card was issued to the address on the account, and the $expedited card fee was waived On June 10, 2015, a RushCard Corporate Customer Service Specialist contacted [redacted] to apologize for the discrepancy that occurred [redacted] has now received her card and has unrestricted access to her funds We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused [redacted] Corporate Customer Service

Per phone call from customer: The business has resolved my complaint as of 7/1/ Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The Revdex.com [redacted] ***Cincinnati Ohio***- [redacted] RE: Case [redacted] February 20, We received Mr [redacted] ’s complaint regarding access to his funds and the level of customer service received due to his card being blocked RushCard logs all customer contact and activity associated with financial cards RushCard’s standard operating procedures require that we monitor our customer accounts for compliance, suspicious activity, account take over, fraudulent activity and to protect the integrity of RushCard as a business and our customer accounts On 2/11/Mr [redacted] ’s card was blocked due to possible account take overPer process and procedure we have asked Mr [redacted] to provide us verification documentation (valid State issued ID/Driver’s License, SS card, and proof of address – dated within the last days)I am showing that Mr [redacted] has sent in all the required documentation and they were forwarded to the corporate office for review Corporate has reviewed documents and Mr [redacted] ’s card has been unblockedWe apologize for any inconvenience and frustration this may have caused Mr [redacted] We appreciate Mr [redacted] ’s feedback Our goal is to make sure we not only protect our members but also protect the integrity of RushCard Regards, [redacted] Customer Service Specialist

Please stop saying it failed it didn't failI have provided proof that the transaction on both card did complete and that the available balance also reflected the on the card that I transfered the money toPlease place my money on my cardI am attaching the [redacted] card transaction list show theb completed , card [redacted] card transaction list with the showing received and also the attaching the balance inquiry avail bal showing available on the [redacted] card Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

July 14, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] , on July 13, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that she needed to dispute a charge on her account [redacted] indicates that the charge was unauthorized and would like a refund We have been able to locate the charge in question - $on 4/2/( [redacted] )We do not show that [redacted] has filed a dispute through our dispute departmentWe have made an outreach to [redacted] to contact us at ###-###-#### to have our dispute team process a file to investigate We appreciate [redacted] feedback We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question RushCard Corporate Customer Service

VIA ONLINE SUBMISSION: Revdex.com E4th Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 14, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard is holding is funds hostage and that he cannot speak with a live person [redacted] would like to have access to his funds On November 6, 2016, [redacted] RushCard account ending in was blocked as a precautionary measure to prevent any unauthorized transactions being made on his account On November 15, [redacted] RushCard account has been reviewed, and a replacement card has been processed A corporate customer service representative contacted [redacted] on November 15, to advise of this information, and to assist with the remaining funds on the RushCard account We appreciate [redacted] feedback Our goal is to provide financial convenience supported by reliable customer service RushCard, Corporate Customer Service

Better Business Bureau W Seventh St Suite Cincinnati OH RE: Case [redacted] April 7, We received [redacted] complaint regarding the availability of funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards [redacted] account was under review by our risk departmentDocuments were received by for the account in question, but deemed invalidThe remaining funds on the account have been issued back to the IRS via check on 4/3/IT will take 7- business days for the IRS to receive the check that was sentThe cardholder will need to contact the IRS in regards to receiving the funds that were issued out to them We appreciate [redacted] feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I would like to have my complaint addressed

The Revdex.com [redacted] July 8, RE: Case [redacted] We received Mr [redacted] ’ complaint regarding the status of his Rushcard accountsRushCard logs all customer contact and activity associated with financial cards As it relates to access to his funds Mr [redacted] cards were blocked by [redacted] after reviewing activity on his accountWe understand this is an inconvenience for Mr [redacted] but in order for [redacted] to review his documents he’ll need to send them to [redacted] @the [redacted] .com for reviewWith [redacted] ultimately blocking Mr [redacted] ’ cards he’ll need to contact [redacted] directly [redacted] contact number is [redacted] We appreciate Mr [redacted] ’ feedback and advise Mr [redacted] to continue to stay in contact with [redacted] to get this matter resolved Regards, [redacted] CS – Audit/Compliance Analyst

The Revdex.com W Seventh St Suite Cincinnati Ohio 45202- December 8, RE: Case [redacted] We received Ms [redacted] complaint regarding her card being compromised and the level of customer service receivedRushCard logs all customer contact and activity associated with financial cards We apologize for the frustration and the inconvenience this may have caused Ms ***Unfortunately, we will not be waiving the $expedited card fee or providing any compensationWe did offer Ms [redacted] two forms of delivery– one being standard of 7-business days and the other being expedited delivery of 1- business days with the $feeThe card was issued via regular mail on 11/28/Ms [redacted] will need to allow the 7-business days to receive the card via regular mail We appreciate Ms [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

Better Business Bureau W Seventh St Suite Cincinnati Ohio 0.0001pt;">RE: Case [redacted] January 16, We received Ms [redacted] ’s complaint regarding her account and her dispute on unauthorized transactionsRushCard logs all customer contact and activity associated with financial cards We acknowledge scheduled system maintenance on Saturday January 11, during the hours of 2am-10am (est)However, the scheduled maintenance did not leave our customer’s data vulnerable at any time ID theft and credit/debit card scams have become very widespread and has increased over the years throughout the entire financial banking industry Scammers and ID thieves have become very sophisticated in how they can retrieve consumer’s information whether it’s personal information and/or actual credit/debit card informationWe completely understand Ms [redacted] ’s concern with her account and this will be investigated with heightened urgency and thoroughlyWe show Ms [redacted] ’s filed a dispute for the charges in question on 1/11/and her card was blocked and a replacement card was sent Disputes are all worked in the order received and can take up to 45-days to be resolvedThey do not necessarily always take the whole timeframe, but we do give that time in order to complete the investigation Bancorp handles all disputes on Rushcard’s behalf and Ms [redacted] can always contact Bancorp for any updates regarding her disputeBancorp phone number is [redacted] We sincerely apologize for any inconvenience this has caused MsDavis We appreciate Ms [redacted] ’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

August 17, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 17, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that her funds for $are pending on her RushCard account [redacted] also states that she would like access to her funds to pay her bills The transaction for [redacted] in the amount of $is pending on [redacted] RushCard account ending in *** In order to assist with releasing the transaction amount of $145.07, we will need a Merchant Hold Release letter from the merchant The merchant hold release letter will need to include the following: the amount of the transaction, authorization code, date and time of the transactionThis information will need to be on the company’s letterhead and can be faxed to RushCard directly at ###-###-#### On August 17,a corporate customer service representative attempted to contact [redacted] to advise of the information Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Everything has been taking care of and I have exxcess to my account now, after it has been two weeksThank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint ccompletelyAlthough my card has been unblocked there is still the issue of the Dispute For your reference, details of the offer I reviewed appear below.This complaint involves the Dispute portion because that is why the card was blocked in the first place(The card that was blocked is the new card that replaced the cancelled card that I am disputing the unauthorized charges) Now according to the [redacted] Zero Liability policy, I would receive a portion of the funds from the disputed charges within days upon providing ID verificationRUSHCARD customer service told me the same No funds have been credited to my account from the unauthorized charges from the cancelled card RUSHCARD states they have received all the documents then where is at least a portion of my funds Throughtout my communication with customer service, they made sure that there was always another document I had to send or resendInstead of documents being forwarded to the corporate level automatically, they would wait for my call before they would forward it and then tell me that I had to wait up to two days for an updateI call two days later and its another document I have to send or resend this oneOver and over What a runaround I still am baffled as to why my new card was blocked when it was the cancelled card that I was disputing the charges I would like to see a portion if not all of my funds from the unauthorized charges be credited back to my account Regards, [redacted] ***

February 17, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Better Business Bureau® (“Revdex.com”) received from [redacted] on February 11, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard blocked her account on February 11, in error [redacted] also stated that she was advised to submit a driver’s license, a social security card and valid proof of addressOn February 11, 2016, a block was placed on [redacted] accountAs per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] ***, and she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last days [redacted] submitted the requested documents to verify her identity on February 11, The documents submitted by [redacted] were deemed valid and the block placed on her account was removed [redacted] has unrestricted access to her RushCard account We look forward to serving [redacted] financial needs in the futureOur customer’s security is a top priority at RushCard and proper verification is a necessary step to that goalRegards, Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This company has not yet refunded me my declined transaction that went through days later And still no call from this company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAttached below are copies of the POA front and back and of my ** Drivers License to which Rush Card agents requestedEach and every time I comply with their request; they, Rush Card request another item when they, Rush Card gents can request whatever they need all at one time I think they are being petty and prejudiceThis has been going on since October of I first fax them copies of the POA and they, Rush Card, stated they lost the documents So I, [redacted] then emailed the document, POA and then I was told the POA was meant to stand for Proof of Address and I had to explain that POA meant Power of AttorneyI have been outsourced to several foreign countries many times and service was very badI could not understand the language and they could not understand me I keep getting the run around and not a definite answer on when the money will be uploaded to the new Rush CardI was given a different supervisor each and every time I callednever spoke to the same person twice My niece, [redacted] , is incarcerated and now they are requesting her SSN and a picture IDI cannot understand why they, RUSH Card need her SSN card (a copy) and a picture IDThis seems not proper to meI feel as though they are gathering information for a scam But the money is there and they, Rush Card Agents, need to do their job and release the funds ASAP and because it's their duties So Yes I am filing a complaint on Rush Card Regards, [redacted]