United Advisors Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI have no choice but to agree to their terms, I apparently can not be released from contract nor are they willing toI begrudgingly have to dismiss my complaint against the companyI also was not "Confused" about the process, They were not acting accordingly to my satisfaction Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am submitting the rebuttal due to the fact that Nelnet is that when I contacted uag my loans were paid to the student loan service after contacting uag the loans were turned over to Nelnet I payed them for awhile then I turned in papers for disability forbearance they told me I would not have to make any payments while this was in forbearance, I was at the understanding that while it was in forbearance that the payments would drop from almost $a month to $a month for years and then the loans would be forgottenafter contacting Nelnet they informed me that there were no payments due or been paid at that time in till they were done with there investigationIt was my understanding that the $was toward the loans then they would be forgotten after years, then Nelnet contacted me and told me if I didn't turn in proper paper work for disability forbearance then the payments would got to the original amountI hope this is what you need from me.After I sent last correspondence to you I checked in to a few things, it states in there letter and contract that UAG would handle all correspondence on the student loans but they did nothing I was never contacted by them and I to send everything to Nelnet, As of 1/6/UAG says they will close my case and no longer take care of this matter but on 1/21/they still tried to take the money from our account and also in there letter to you they keep referring to me as she/her that tells you they don't know what is going on cause I am a man not a womanduring the time UAG was suppose to be working on this I never heard from them once so I feel they were not doing there job

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The message below is how this company responded to my complaint about my refundAre you freaking kidding me right now? No refund is necessaryFirst of all you didn't provide a service plain and simpleYes my income did change and that has nothing to do with the fact that the service you promised me did not happenI did everything I was told to do including sending paystubs multiple times because you kept needing themI was paying the whole year and my loans were never consolidated and you never took care of my lenders and had my loans that were to be consolidated put in forebearanceI had to do that once I realized you were not holding up your end of the bargainAnd as far as your fees for taking care of a service not provided was $a month, the rest of the payment was to be going towards my loansSo in all honesty I would only have owed you $for your FEES but since a service was never provided I don't owe you a darn thingYou did do something wrongYou didn't provide a service that you promised and then when we tried contacting you, our phone call or emails were never returnedNow if you haven't done anything wrong, don't you think you would return emails or phone calls? I am fed up with going through the Revdex.com and complainingNext step is seeing what a lawyer has to say about thisThis client was canceled out on 2/9/not wanting to renew after year one in the programA refund of $was issuedThe previous fees paid were for year one of our service and everything was done correctly and no refund is necessaryThis income based program is reapplied for annually through the Department of Education as the programs are income basedThis clients situation changed many times over the past year as far as income so the program changed for herUAG has don't nothing wrong and canceled the clients account as requestedIf you need any further information at this time please reach outKind Regards, United Advisors Group LL I want my money backI am a hard working person who fell for this scam of loan consolidation with this company Regards, [redacted] ***

Thank you for forwarding this 2nd response to UAGThis client is upset and says UAG did not do their work but this is not the caseThe consolidation was done as it was suppose to with income of $20,When the approval came back the clients income was higher than originally statedI have attached the income letter the client signed verifying his income is $20,If this income is incorrect he should never of signed the disclosureHis income caused his new student loan repayment plan monthly payment to increase still less then what he was paying beforeThese programs are income based through the Department of Education and UAG had not control over themUAG simplify follows the guidelines of the DOEHe has paid an initial payment of $and monthly payments of $This client does not fall into the money back guarantee or did he request a refund to cancel within the first daysAt this time I will send the initial payment back fro $since UAG did the work off the information provided by the clientWe wish the client the next moving forward as his account is cancelled with UAGPlease let UAG know if you need anything further at this time Kind Regards, United Advisors Group LLC

This client has been canceled outThe easiest way to sent the email is forward the email that she originally sent then there would be no problem viewing the emailIf you have the email to take a picture of you have the email to forward Kind Regards, United Advisors Group

This account has been cancelled and refund ed $The refund takes business days give or takePlease let us know if you need any further informationKind regards,United Advisors Group LLC

Thank you for sending United Advisors Group LLC this client complaintThis client signed up for UAG services on 1/13/ The consolidation was submitted and everything went according to plan for year one in the income based repayment program On 1/23/ [redacted] a UAG employee called the client to discuss the annual renewal of the Department of Education program [redacted] the UAG employee provided the client with her Nelnet (servicer) online access and told the client UAG needs her most recent pay stubs to show the lower income and take care of program placement stageThe client called was a little confused so [redacted] talked her through the process to make sure they were on the same pageOn 1/26/UAG received the pay stubs needed to move forward via faxAnother employee by the name of [redacted] tried to do the program placement phase at this time but the client has changed her online access not allowing UAG to complete the process A voice mail and email have been sent to the client trying to collect her online access informationThe client is on schedule and everything has been done correctly and according to the disclosures for UAG serviceThis complaint to the Revdex.com for reason that are not accurate and negativity effecting UAGThis is why it is so important for clients to thoroughly read the disclosures and ask more questions if they don't understand UAG provides a service that any person with federal student loans can do on their ownWhich is fully disclosed as you hire a accountant to do your taxes to ensure they are don't currently instead of doing them on your ownThe last step will take UAG no time at all once we get the online access from the client to proceedIf we don't hear back from the client by Friday 3/10/the account will be closed, payments will stop and the client can finish on her ownThe client needs to contact [redacted] at [redacted] ext ***Thank you for your time in this matter Kind Regards United Advisors Group LLC

This client file has been cancelled and UAG is not longer assisting himThis client is upset that he is in forbearance with Navient not making paymentsUAG processed the consolidation on his behalf when the payment came back fro the income based program the client said he could not afford the payments and wanted to be placed in forbearance until he can afford the paymentsUAG cant make the payments for the clientsUAG can only get he client into the correct program with the application and proof of incomeIf you need any further information please don't hesitate to ask Kind Regards, United Advisors Group LLC

To Whom It May Concern,UAG is a document preparation company that helps people with student loans fill out and process the paperwork to get into an income-based programThe program is offered by the Department of EducationUAG does not negotiate debt or pay the student loan for the clientThe agreement for service signed by the client when they sign up clearly states the above information as well the client can do this on their own or hire UAG for their services.Janet submitted her proof of income on 1/4/which UAG was waiting for and submitted the Program placement on 1/8/It takes on average to get the approvalThe client requested to cancel services with UAG on 1/11/A manager has tried calling and emailed in, but she hasn't called or emailed back so farHer file was cancelled.UAG has done ***rything they were supposed to; this client would prefer not to pay us any longerHer account has been closed with UAGUAG has done nothing wrong.Thank you for your timeIf you need more information let me know.Kind Regards, [redacted] [email protected] Advisors Group LLC Alton Parkway, Suite Irvine CA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [They do not answer or respond to my calls and did not offer to refund my money] Regards, [redacted]

I have reviewed this client account and cancelled it out with no fault of UAG UAG is a document preparation company that processes the consolidation application and completes the program placement on behalf this clientHer consolidation went through correctly as the agreement states it shouldThe program placement phase can’t be completed until the client send UAG the income verification to submit to the servicerFor some reason it took her a very long time to get us your income verificationAs well she told UAG your income was $15,a year when you signed your agreements and when you sent your income verification in it shows you annual income as $39,This amount is more than double the original amount and will raise your payment on your student loansWith all of the being said UAG has done what they agreed to do on your behalf I’m not understanding why she need a refund when she is in the correct program and UAG has done nothing wrong Thank you for your time Kind Regards,United Advisors Group LLC

This client says she never had the compliance script read to herIt is singed off read with her signing a service agreement with the same information as wellShe said "who reads them and you have a lot of complaints." First of all you always read a service agreement before signing anything that is common senseFor the other complaints on the Revdex.com a lot of them or people like this client who did not read through the contract and throw out accusationsThis account has been closed as she just wants her service fee back when nothing was done incorrectly and she did not understand Kind Regards, United Advisors Group LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Hello, After I could not reach your business to get an explanation I contacted the student loan providers and was informed that I was late on two payments on one loan where the forbearance had expired in November and the other loan had no payments madeYou say I'm confused, I am confused as of how I have been paying you monthly and you were letting late fees and interest pile up? You also claim that you have needed a paystub and tax information from me, why haven't you tried to contact me before now for that information if you needed such? What have I been paying you for if you are letting my credit score get destroyed? Please respond, Thanks] Regards, [redacted]

***, I received your letter of our current complaint ID [redacted] [redacted] signed up with our company on 4/3/with [redacted] ***The client is correct the cancelation policy is days with a full refundIn our contract and the compliance read to the client after they sign up we explain you must call one day before your scheduled payment to allow enough time to stop the payment from being batchedThis client called on 4/7/to cancel but her payment was scheduled on 4/4/and had already been ranWe had no idea days prior to her call that she wanted to cancelGTX the trust company was contacted and the client was refunded her initial paymentI’m sure the reason for the complaint as we took care of her and followed our policy If the client has any further questions she is more than welcome to call client services during business hours I thank you for your time please let me know if you have any further questions for our company at this time Kind Regards, [redacted] HR/Operations Manager Student Loan Managers United Advisors Group LLC [redacted] Unitedadvisorsgroup.com P: [redacted] [redacted] ** [redacted]

This clients account has been closed and UAG is no longer providing a serviceThis client singed a limited power of attorney allowing UAG to assist her with the consolation processUAG would never do anything illegal to hurt the clientAs far as not being able to get a hold of UAG there was only one message from the client on 4/and she was called back right awayAt this time UAG and the client have parted ways and the client will be responsible to for her consolidation on her own Kind Regards, United Advisors Group LLC

In the agreements it clearly states the service provided by UAGUAG is a document prep companyThe client could have done the program placement on your own for free (stated in the agreements), or hire UAG to do it for youJust as you can do your taxes on your own or hire an accountant to assist youThe complaints you were reading are for from clients that did not read their agreements and wanted UAG to do their consolidation and program placement for freeWe wish we could run a company with no cost and not charge a dime but that is not realisticUAG has closed out the clients accountPlease let me know if you have any questions at this timeKind Regards,United Advisors Group LLC

A refund was sent to this client in the amount of $The client did not pay any more than that to UAGProof is below from the escrow company GTX.5/12/2015UAG Credit For Released Funds ACH$Kind Regards,United Advisors Group LLC

UAG called this client to discuss her concerns This client remembers signing the contract but didn't remember the detailsUAG Re explained the detailsAs well UAG let the client know the program placement had been done and she was supposed to start making paymentsShe didn't so she feel past dueUAG was able to use some forbearance time to bring her currentThe client understands and will continue with UAGAt this time all UAG needs is her online access which she says she will email to ***Thank you and kind regards,United Advisors Group LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The above comments are completely out of context and unprofessionalMy complaint was not about the fact that I did not understand the contract, my complaint was about the company not being truthful to customers about the services they provide, not replying to customer inquiries in a timely manor, and not reporting my information correctly to the Department of EducationI do understand that I should have read the contract word for word, however what they are telling me over the phone should also mirror what they contract saysMy account with United Advisors Group has been closed and I was advised that I would not be held responsible for the remainder of the contract, however I do not feel that they handled this matter professionally] Regards, [redacted]

This client claims UAG lied and did not help herUAG has done exactly what the service agreement says will be doneUAG tried to review the service agreement with her at which time she became very upset and said we are rude for wanting to review the agreement with her to make sure we are on the same pageShe claims she did not she could do this herselfThis is stated times in bold in the service She suggest UAG made her payments higherThis is an income based program that is based off your incomeUAG has no say over the payment which is also stated in the service agreement Nothing has been done wrong on UAG endThe client is cancelled out and no longer a client of UAG