University of Cincinnati

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] GLA, [redacted] ***, clearly shows lack of judgment in attributing both claims to [redacted] when LC and [redacted] and [redacted] are unrelated separate businesses This is deceptive and incorrect and claims should be listed separately GLA and [redacted] are not accurate in handling money matters, since the claim made by [redacted] and [redacted] is padded by interest charges which they are not made by the medical community and represent overcharges made by the business in the first place

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to [redacted] I did not find an attachment as they stated so I am awaiting the letter they also stated they mailedIf I receive the letter, I will find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, Kristen Mattingly

GLA will pull the call recordings and review the history on the account We will contact the respparty to discuss what actions will be taken Compliance Officer GLA Collection Company, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] Please also obtain information on who hired this company to do the work (name of person)And what the address was where the work was performed? This is very important in order to show it wasn't me, not my debt, not my responsibility, mistaken identity, and/or wrong address

Response to the 9/23/15Revdex.com Complaint of [redacted] : Programs offered within the University of Cincinnati's College of Design, Architecture, Art, and Planning (DAAP) are specialty programs which are consistently ranked among the very best nationally and internationally Not just Mr [redacted] , but any student who transfers to the University of Cincinnati College of Design Art Architecture and Planning (DAAP) from UC Blue Ash or any other associate degree program would be required to take DAAP’s drawing foundation sequence if admitted into a Bachelors of Fine Arts program The drawing and fine arts courses at Blue Ash are considered introductory by DAAP and do not require the same work load or expectations as a Drawing Studio classes in the Fine Arts foundation sequence in DAAP Regarding the Breadth of Knowledge coursework, it is not uncommon for the Bachelors programs at a specialty College such as DAAP to require more coursework (major related or Breadth of Knowledge) than associate or certificate degree programs at UC Blue Ash or elsewhere Any courses meeting Breadth of Knowledge requirements at Blue Ash would have transferred into Mr [redacted] ’s DAAP Bachelor of Fine Arts requirements His program at Blue Ash did not require as many Breadth of Knowledge courses as needed to fulfill the Bachelors requirements, so he needed to take the additional ones He did not have to repeat courses that he had already taken UC provided Mr [redacted] with the courses that he applied for and attended at DAAP Had he completed the specific Bachelor’s degree program at DAAP, the courses he took in 2007-would have applied toward his degree The University of Cincinnati has no control over whether online degree providers such as the [redacted] choose to accept its courses in a specialized program such as DAAP toward any of their online degree programs The University will not be providing Mr [redacted] with a refund for courses he took in 2007-at its College of Design, Architecture, Art, and Planning because the [redacted] chooses not to accept them in their Marketing and Sales Communication online degree program Sincerely, [redacted] Associate General Counsel Office of General Counsel University of Cincinnati [redacted] ** [redacted]

Complaint id [redacted] RE: [redacted] GLA has reviewed the account in question We have requested an itemized statement from our client, [redacted] Please contact our office to discussThis account has been marked as disputed [redacted] ***Compliance OfficerGLA Collection Co., Inc.###-###-####

The account is paid in full The account trade line will be deleted as requestedCompliance OfficerGLA Collection Company, Inc

Complaint ID: [redacted] GLA does not have enough information to identify the account(s) in question Please contact our office to discuss [redacted] Compliance Officer GLA Collection Co., Inc [redacted]

Account # [redacted] GLA agrees to correct the account in question and report the account as "paid full." A "Paid In Full" letter will be sent to the patientPlease allow time for the credit bureaus to process the request as we report on the 15th of each month [redacted] Compliance Office

Dear Revdex.com: This letter is in response to a customer complaint regarding the denial of his financial aid appeal with the University of CincinnatiThe student’s concern about his financial aid centers around the Satisfactory Academic Progress policy the University of Cincinnati is required to have and enforce in order to award federal aid The policy is described in detail at [redacted] These are the base requirements set by the federal government A student has to have a 2.0, complete at least 67% of coursework attempted, and complete their degree program within 1.5x the length of the program Failure to meet of the issues can result in loss of aid The student received an e-mail from the University of Cincinnati on 8/5/outlining why he does not currently meet the measures of the policy Therefore, his financial aid appeal was denied

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint My [redacted] has not been contacted by GLAThe reason why the company says Mrs [redacted] is because they don't know my [redacted] name or addressFor your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Complaint ID [redacted] Re: [redacted] GLA will review the call in question and speak with the collector The account(s) have been marked for no phone calls to the place of employment [redacted] ***Compliance OfficerGLA Collection Co., Inc[redacted]

GLA has reviewed the account(s) in question Initial communication was sent on 05/05/ We have attempted several phone calls to Contact Mrs [redacted] in order to resolve the account(s) The account information reported is accurate Please have Mrs [redacted] contact our office All accounts have been marked as disputed Compliance Officer GLA Collection Company, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There was no agreement for any services by my signature or payment responsibility during the time of service I wasn't living in the [redacted] areaI have been in [redacted] ** since November of Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] [redacted] GLA acknowledges that these accounts were part of a settlement conducted with an attorney [redacted] was paid in full, [redacted] was settled in full GLA will request removal of both accounts, please allow time for the removals to be completed GLA reports to the credit bureaus on the 15th of each month [redacted] GLA has spoken with its client, [redacted] and no payment has been received The balance is still owing GLA can not find any history that this account was part of a settlement [redacted] GLA will mark this account as disputed The patient was a [redacted] It was turned over in [redacted] name with the current address we have on file Please contact our office to discuss [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Complaint ID: [redacted] RE: [redacted] and [redacted] The accounts in question are correct and due Our client has not reported any payments on these accounts as of the date of this email Itemized statements were sent to Mrand Mrs [redacted] back in August and September of GLA needs proof of payment Many times Clients will write the balance off of the their books when they send the accounts to collections That may be why the representative for our client shows a “zero” balance We have confirmed these balances with our clinets [redacted] Compliance Officer GLA Collection Co., Inc###-###-####

To whom it may concern Response to Complaint Id: [redacted] GLA shows that accounts were paid on 07/15/ The NSF charge is still due to be paid GLA reports payments to the credit bureaus on the 15th of each month Please allow time for the requests to be processed It is possible that the payments were not posted before the file was sent on 07/15/ Account [redacted] will show that the balance was paid but there still is an NSF charge attached The NSF charge was a check by phone that didn’t have enough fundsThe accounts in question will show paid and closedPlease contact our office to discuss the NSF fee [redacted] Compliance Officer GLA Collection Co., Inc [redacted]