University of Cincinnati

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I have called GLA on 11/17/15 and gave my social security number as requested.
Regards,
[redacted]

GLA has reviewed the account in question.  Attached are the details of the account along with a signed registration.Name: [redacted]Date of Service: [redacted]Date of Ref: [redacted]Client: [redacted]
[redacted]...

[redacted] Please be advised that this is the billing address of our client, GLA has no information as to where the patient was seen and by whom.  It appears to be an [redacted]gency room visit and that the balance was a co-pay.Initial Amount: 200.00Balance today: 294.86  (8% interest) Section 4 "IV. Guarentee of Account" Clearly states that interest may be added.The initial address on turn over of the account was : [redacted].  The current address we have listed is : [redacted]Initial communication for this account was sent to  [redacted] or around 06/21/2010.  There was no mail return, GLA can only deduct that the letter was received by Mr. [redacted].We have already marked the trade line as disputed. Please contact our office to discuss resolution of the balance.

Complaint id [redacted]RE: [redacted] GLA has reviewed the account in question and sees this as a duplicate dispute.  The account in question has already been marked as disputed.  We have not received any data that would contradict information provided by our client.  The...

account is correct and due. [redacted]Compliance OfficerGLA Collection Co., Inc.[redacted]

Complaint ID: [redacted] GLA has identified several accounts that have been placed with our company and may or may not have been reported to the credit bureaus.  We do not have enough information to identify which accounts [redacted] is disputing.  Nor was there given a...

reason for the dispute other then that they were “false.” Please have [redacted] contact our office to discuss. [redacted] Compliance Officer GLA Collection Co., Inc. [redacted]

Complaint ID: [redacted] GLA does not have enough information to identify the account(s) in question.  Please contact our office to discuss. [redacted] Compliance Officer GLA Collection Co., Inc. [redacted]

Dear sir,At least seven months ago they promised to resolve the problem, but until now nothing has been done. How long I my going to wait?I thank you for your time and effort in resolving the issue, and I look forward to seeing the issue resolved.Thanks,[redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

GLA will pull the call recordings and review the history on the account.  We will contact the resp. party to discuss what actions will be taken.
Compliance Officer
GLA Collection Company, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.GLAs note says they may not be able to disclose information to me ([redacted]) due to HIPAA rules and regulations.  If this is the case, GLA shouldn't be able to add a collections account against me on my credit report.GLA also has my address incorrect and my [redacted] name is incorrect.  My address is [redacted]. and my [redacted] name is[redacted].Nonetheless, [redacted] is my [redacted].  Her biological mother is [redacted], which is not my [redacted], but probably created the bill.My argument is I was never informed of the debt.  If I was I would have paid with my HSA Account.  So, in order to settle, I propose you remove the collections from by credit profile and I will happily pay the debt.?Regards,[redacted]

GLA has requested the itemized statement from its client.  The account in question is beyond filing for insurance.  The patient might try contacting his/her insurance carrier at the time of service. Compliance OfficerGLA Collection Company, Inc.

GLA understands.  The trade lines have been removed as of today.  The request for validation has been sent to our clients.  Please contact our office to help resolve this matter.

GLA will try to get the itemized statement from its client.  We do not have control as to how long it will take.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Complaint ID: [redacted] RE: [redacted] and [redacted] The accounts in question are correct and due.  Our client has not reported any payments on these accounts as of the date of this email.  Itemized statements were sent to Mr. and Mrs. [redacted] back in August and September of 2016.  GLA...

needs proof of payment.  Many times Clients will write the balance off of the their books when they send the accounts to collections.  That may be why the representative for our client shows a “zero” balance.  We have confirmed these balances with our clinets. [redacted] Compliance Officer GLA Collection Co., Inc. ###-###-####

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have already paid off the balance and want to address the practice of aggressive employee demands for banking inforamation.  My account is fully paid and resolved, but the first employee that I spoke with was not helpful and was, in fact, dismissive of my concerns in giving financial information to a company that seemed to have disparate records without an overarching account number.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Why would I want to contact you if you cant work with us to pay this off and put up with your very rude staff. No, I dont accept anything.
Regards,
[redacted]

An itemized statement was emailed to the patient at [redacted].[redacted]@YAHOO.COM.  We have complied with the requested validation.  We have spoken with the owner of the account, our client.  The amount is correct and due.The original balance was $250.00.  The patient paid $50.00 and the remaining balance was filed with the insurance company. No insurance payment was made and no reason was given.  I would suggest that the patient contact his/her insurance company and inquire about the date of service 06/06/2014.Compliance OfficerGLA Collection Company, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:I have made an attempt to contact GLA Collection Co. on 1/19/16 at 9:20am. I was told I would need to leave a message on [redacted]'s voicemail as he was in a meeting. I did so and have yet to receive a return phone call. I would like GLA Colecction Co. to return my phone call in order to start the process of getting this matter resolved.
Regards,
[redacted]

No collection was sent to me by the University Of Cincinnati I inquired because I needed my transcript for another college.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  My [redacted] has not been contacted by GLA. The reason why the company says Mrs. [redacted] is because they don't know my [redacted] name or address. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]