University of Cincinnati

GLA will comply with the removal of the trade line from all credit bureaus we report to Please allow time for the credit bureaus to process the request as we report on the 15th of each month [redacted] Compliance Officer GLA Collection Co., Inc [redacted]

Complaint ID: [redacted] I have reviewed the accounts in question and confirm that these accounts have NOT been purchased and do indeed still belong to the original creditor Our managers will review the calls to confirm that the collector followed policy and procedure Please contact our office to discuss resolution of the accounts Thank you [redacted] Compliance Officer GLA Collection Co., Inc [redacted]

GLA will comply with no calls It will mark the account(s) as disputed

GLA understands the consumers concern over providing banking information to resolve the debts in question Our company is bound by state, federal and company policy to protect such informationConsumers are offered several payment options which they may choose fromI want to personally apologize for the misunderstanding As to the issue of "One Account"Any payments will be applied as to the consumers wishes If a consumer is setup on a payment plan, the funds will be applied per their request or according to company policy The "Account" can not be combined as they are from multiple creditors and for multiple dates of serviceCompliance OfficerGLA Collection Company, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Why would I want to contact you if you cant work with us to pay this off and put up with your very rude staffNo, I dont accept anything Regards, [redacted]

[redacted] GLA has reviewed the account in question Although the account is outside the validation period, GLA will attempt to contact its client and request the registration documents the patient has inquired about The account information is correct and due as has been communicated in the past [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will be waiting for the itemized invoice from GLa Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]As I said in my original complaint, I would not give out personal information on the phone to someone I have no communication withI called to verify my address only last week and they would not work with me because I would not provide a SS numberI don't believe that the difference in my name of [redacted] or [redacted] is an issue eitherMy main concern is to pay a bill if I actually owe oneI went on their website with the account number that they just gave me and still it doesn't not even state anything about what I owe forNo company or date of serviceNothingFor all I know this company is in business for just trying to scare someone into paying a bill that they don't oweI called after I checked the email and today they let me verify my address without giving a SS numberThe address was written poorly due to the fact that they just put a CR instead of putting County Road and they had a added to the numbersThis is not a mistake from meLike I said in my original request, I want to know that this will not show on my credit report and I want a bill that shows me at least a date of service that I have to pay for Regards, [redacted] ***

Complaint ID: [redacted] GLA will comply with no further communication request from Mrs [redacted] Please be aware that the potential misconduct has been investigated [redacted] ***Compliance OfficerGLA Collection Co., Inc.###-###-####

Due to the amount of time it has taken to receive an invoice in regards to what they are stating, I did some research and found the bill of service company that is owedThey are preparing a statement for me and I will pay thru themThey will then submit a recall notice to this GLA companyI would like to suggest that this company review its policy on contacting people and save everyone a lot of trouble Susie Kemp

No collection was sent to me by the University Of Cincinnati I inquired because I needed my transcript for another college

On August 26, 2016, an audit was performed on the student’s account and a waiver for student health insurance was approved On that same date, the refund was processed for direct deposit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

RE: [redacted] GLA has reviewed the account information and states that the account information is correct and due as stated Please contact our office to discuss [redacted] Compliance Officer GLA Collection Co., Inc [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Were the initial call recordings from Feb 20, pulled and reviewed? If they have been pulled you will hear Stan, the agent I spoke with, telling me that I was paying for the three accounts that were showing on my credit report It is not right that the money was applied to different accounts when I specifically said I wanted to pay off the three that were on my credit, and I paid the exact dollar amount requested! I did speak with two other agents when I discovered the mistake made by GLA I was told I could pay them and have them removed from my credit report, which I refused After careful consideration, I called in again and offered to pay the three that were showing on my credit report AGAIN, and have them completely removed I was then told I had to pay every account I have in full, to have those three removed from my credit I am not in a financial situation where I can do that right now! I am requesting, once again, that the recordings be reviewed and for it to be acknowledged I made my intentions clear on which accounts I was paying I would like the money reapplied to the correct accounts, and my credit report updated Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Your response is inaccurateWhen I was forwarded to the manager I spoke to him longer than anyoneHe was the one that was very disrespectful and also the one that I told on 5/26/to not contact me at my jobThere is no way between 5/26/16- 6/29/a letter was generatedPlease be aware that if you want people to verify their personal information then your company needs to be willing to verify who you areSince you weren't willing to do this with me and all you wanted was my personal information on one would do this and I explained this to the managerI did hang up once he started being very disrespectful because as a professional he shouldn't talk like that and I won't tolerate itOnce you report an accurate statement I will accept it but until that time you are NOT to contact me at my job through any communication means Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] *** Mr [redacted] has several accounts listed with our company We are a third party debt collection company, collecting on behalf of our client(s) Please contact GLA to discuss payment The account(s) in question have been marked as disputed [redacted]

Complaint ID [redacted] RE: [redacted] GLA could not locate the account(s) in question Please have the patient contact GLA Collection Company, Incto provide any previous address, phone number, date of birth or social security numberPlease be aware that GLA did NOT receive this complaint at any time in the past [redacted] ***Compliance OfficerGLA Collection Co., Inc[redacted]