University of Cincinnati

Subject: Complaint ID: *** To whom it may concern: The account in question has been returned to the original creditor. This account was given to us under the patient’s name which was later identified to be a minor at the date of service. This was an error within the clients
registration, storage of the data at the date of service or an error at the time was transmitted to GLAThis account is closed/returned and no trade line was reported to any credit bureau we report to. Account # *** *** *** Compliance Officer GLA Collection Co., Inc***

To whom it may concern, GLA has spoken with its client, *** *** *** *** regarding account # *** and # ***. Both accounts have been put on a day hold to review information regarding workers comp. Please allow time for the client to investigate and respondAt this time the totals are $and $30.26. GLA can not account for the remaining balance that Mr*** disputes. Please contact our office with any additional information you may have so that we can assist youOur office number is : *** *** *** Compliance Officer GLA Collection Co., Inc***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] I would like information regarding these accounts mailed to me. I do not believe they belong to me. I do not recognize the balances or creditor. Putting these accounts in disputed status hurts me even more and the collection company knows this. It takes 45-days to remove the disputed status from the credit bureau. Just as they continued to report the paid in full collection accounts that I was not responsible for GLA collections is trying to further destroy my credit.
Regards,
*** ***

** ***
*** *** *** GLA has reviewed the account in question. the balance due is correct, the account information is correct. Please contact our office to discuss. *** ***
*** ***
*** *** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** We can make a good faith payment this month but we cant afford $right now. We can most likely pay $this FridayWould you accept that?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will accept this response once these accounts are deleted from my reports and I have something in writhing frm them that they will not reappear as a paid collection on my reports at a later dateAfter they are removed and I get the letter, I will accept there response and consider this case closed and sastisfied
Regards,
Billy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When creditors refuse to deal with consumers, and collection agencies state that they do not own debt, the consumer is left with no alternatives
The law is clear that we have the right to negotiate with companies to resolve these debt issuesThat right has been refused by collusion between these two parties, all for a 30% share of collections.This is criminal.
Regards,
*** ***

*** *** *** ** *** ***
GLA has reviewed the account in question. The name on the account is “*** ***”. Our client did not give us a SSN or date of birth. Our system says that the address on file is not correctFor these reasons, our employees must be
very cautious when trying to identify whom they are speaking with. Our policy is to verify the demographics (ssn, address, dob) so that we know we are speaking with the correct person. The account number for this account is ***. Please contact our office and give them this number. Please also indicate that you go by Susie but that the name on the account is Susan. Please also try to update your address if you have not already received a letter from GLA. We apologize for this misunderstanding. I will also note the account. You may go online at *** to pay this account online. Use account number *** and pin number *** *** ***Compliance OfficerGLA Collection Co., Inc.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ** ***
*** *** * *** GLA has reviewed the history on the accounts in question*** *** has been made aware of what he owes. The balances and information GLA has provided are correct. Please call our office to discuss

The account in question has been removed from Mrs***'s credit file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.That's a great half answerIt explains $of the $in supposed debt$of which is clearly stated on the attached paper was to be removed from collections. I will gladly play the remaining $to settle this debt, if GLA can inform me of how to do so and assure me that they will not sue me in the mean time for my "refusal to pay" as requested initially.
Regards,
*** ***

Complaint ID ***RE: *** *** GLA has reviewed the account in question. It has been put on the patient’s credit as of the 16th. GLA will mark the account as disputed and review the call recording with its employee. *** ***Compliance OfficerGLA Collection Co.,
Inc.***

[redacted] Mr. [redacted] has several accounts listed with our company.  We are a third party debt collection company, collecting on behalf of our client(s).  Please contact GLA to discuss payment.  The account(s) in question have been marked as...

disputed. [redacted]
[redacted]
[redacted]
[redacted]

The proof of payment received 08/05/2015 noted an account number that was different from the one GLA is collecting on.  We have emailed our client to verify the account balance. Compliance OfficerGLA Collection Company, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I asked GLA collections to send me proof of of my debt to this company which they have failed to do more than 3 times,they sent me automized statements of my bill saying I owe the debt bit did not adress any on the letter I sent certified to them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] these are not my accounts and im not in no how responsible for these accounts they are not mine so I want proof that im responsible for these accounts. if there is no proof besides just saying I am then I want all the accounts removed that dont belong to me thanks

Complaint ID: [redacted] I have reviewed the accounts in question and confirm that these accounts have NOT been purchased and do indeed still belong to the original creditor.  Our managers will review the calls to confirm that the collector followed policy and procedure. ...

Please contact our office to discuss resolution of the accounts.  Thank you. [redacted] Compliance Officer GLA Collection Co., Inc. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called [redacted] and spoke...

with [redacted] and gave her the information to link their account for me with this complaint. I offered more than once to give her the complaint number, but she said she did not need it.  I also had to tell her twice that I was not calling to discuss my account with her, but calling in response for their request here for more information.
Regards,
[redacted]