University of Cincinnati

Complaint id [redacted] RE: [redacted] [redacted] *** GLA has reviewed this account and considers this a duplicate dispute The account in question is [redacted] with a date of service 03/31/ The account is correct and due Please contact our office to discuss [redacted]

The balance stated is correct and due Our client has written documentation noting that interest can be charged according to state and federal laws It is our policy to try to obtain a good faith payment and a monthly agreed upon payment plan per our clients request GLA understands that times are hard and we wishto help resolve this matter We wish Mr/Mrs [redacted] to contact our office.GLA sees no violation of state of federal laws regarding the actions of its employees.Compliance OfficerGLA Collection Company, Inc

[redacted] To whom it may concern: The account in question was posted on 09/07/ The trade line has been marked for deletion A “payment in full” letter had been emailed to the email address we have on file If you still have not gotten this email, please feel free to contact our officeWe show that we have complied with your request for a receipt It is our company’s policy to provide a receipt upon request [redacted] PLEASE SEND PAID LETTER BY EMAIL TO DEBTOR [redacted] EVF PRVSLY ON FILE -EMAILED P&R LTR # [redacted] Compliance Officer GLA Collection Co., Inc [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I called [redacted] and spoke with [redacted] and gave her the information to link their account for me with this complaintI offered more than once to give her the complaint number, but she said she did not need it I also had to tell her twice that I was not calling to discuss my account with her, but calling in response for their request here for more information Regards, [redacted]

GLA has reviewed the account in question. Attached are the details of the account along with a signed registration.Name: [redacted] Date of Service: [redacted] Date of Ref: [redacted] Client: [redacted] [redacted] ***... [redacted] Please be advised that this is the billing address of our client, GLA has no information as to where the patient was seen and by whom. It appears to be an ***gency room visit and that the balance was a co-pay.Initial Amount: 200.00Balance today: 294.86 (8% interest) Section 4 "IV. Guarentee of Account" Clearly states that interest may be added.The initial address on turn over of the account was : [redacted] ***. The current address we have listed is : [redacted] Initial communication for this account was sent to [redacted] or around 06/21/2010. There was no mail return, GLA can only deduct that the letter was received by Mr. [redacted] .We have already marked the trade line as disputed. Please contact our office to discuss resolution of the balance.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have called GLA on 11/17/and gave my social security number as requested Regards, [redacted]

GLA will try to get the itemized statement from its client We do not have control as to how long it will take

To whom it may concern: Mrs [redacted] may contact our office to make payment on the account(s) in question ***- [redacted] A list of itemized statements has previously been sentMrs [redacted] may also go online, free of charge and pay the accounts using the account number and pin number provided previously [redacted] ***Compliance OfficerGLA Collection Co., Inc[redacted]

Please contact our office to discuss The account is due and owing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They can find me to report these alleged debts they can find me to address my complaint Regards, [redacted] ***

We have sent the patient her itemized bill which shows the details of the service providedIn her previous complaint she was questioning why insurance did not payShe will need to contact her insurance for this type of informationWe have noted disputed for her credit reportThank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have tried calling the company and they've not called me back This need to be deleted from my credit reports! Regards, [redacted]

Dear Ms [redacted] : Federal privacy law prohibits the university from discussing the specifics of this matter, but the university can confirm that it has appropriately followed all applicable rules, policies, and procedures University of Cincinnati Board Rule 40-25-provides that all students who register for six or more credit hours of class are assessed a fee for single student coverage under the university’s student health insurance plan Students with coverage equal to or greater than that offered by the university from a U.Sadmitted insurance company with a U.Sbased claims administrator may waive coverage by submitting a completed waiver prior to the waiver deadline to the student health insurance office Students who do not submit a completed waiver evidencing appropriate coverage prior to the waiver deadline will be assessed a fee for single student coverage under the university’s student health insurance plan Sincerely, William [redacted] Executive DirectorUniversity Health Services

To whom it may concern: Response to Complaint ID: [redacted] GLA has requested itemized statements from its client(s) regarding the accounts in question. They are attached. GLA sees these accounts as due and has no information that they were previously satisfied. Please contact our... office to discuss. [redacted] Compliance Officer GLA Collection Co., Inc. [redacted]

Complaint id [redacted] RE: [redacted] *** GLA has reviewed the account in question and sees this as a duplicate dispute The account in question has already been marked as disputed We have not received any data that would contradict information provided by our client The account is correct and due [redacted] ***Compliance OfficerGLA Collection Co., Inc[redacted]

Complaint ID [redacted] RE: [redacted] *** GLA considers this a duplicate dispute Information has already been sent to the individual The account has been marked as disputed and all phone numbers have been blocked from callsThe account in question is correct and due [redacted] ***Compliance OfficerGLA Collection Co.,

GLA will comply with changing the respparty to the patient and removing the trade line from [redacted] 's credit file [redacted] must call our office and give GLA her social security number in order to remove the trade line This is a requirement to do removals through [redacted] .This was an error on our clients partWe wish to resolve this as soon as possible [redacted] must call our office and give GLA her social security number in order to remove the trade line This is a requirement to do removals through [redacted] r [redacted] ***Compliance OfficerGLA Collection Company, Inc [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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Complaint ID ***RE* *** *** GLA has reviewed the accounts in question. There was no violation of HIPAA or mismanagement of protected information. GLA is contracted by its clients to provide debt collection services. In an attempt to validate per MrsAltom’s
request, we forwarded account information provided by our client. The account information is correct and due. Please contact our office to discuss.
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To whom it may concern:When our employee spoke to the patient, she would not offer any proof of payment. GLA has had no previous contact with the client regarding the payment GLA has contacted our client and verified that the account was paid.As a show of good faith, GLA will remove the
trade line information regarding this account Please allow time for the credit bureaus to process the requestAlso be aware that GLA reports to the credit bureaus on the 15th of each month.Compliance OfficerGLA Collection Company, Inc