University of Cincinnati

Complaint id [redacted]RE: [redacted] GLA has reviewed this account and considers this a duplicate dispute.  The account in question is [redacted] with a date of service 03/31/2014.  The account is correct and due.  Please contact our office...

to discuss. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Your response is inaccurate. When I was forwarded to the manager I spoke to him longer than anyone. He was the one that was very disrespectful and also the one that I told on 5/26/16 to not contact me at my job. There is no way between 5/26/16- 6/29/16 a letter was generated. Please be aware that if you want people to verify their personal information then your company needs to be willing to verify who you are. Since you weren't willing to do this with me and all you wanted was my personal information on one would do this and I explained this to the manager. I did hang up once he started being very disrespectful because as a professional he shouldn't talk like that and I won't tolerate it. Once you report an accurate statement I will accept it but until that time you are NOT to contact me at my job through any communication means.
Regards,
[redacted]

Please contact our office to discuss.  The account is due and owing.

GLA has requested the trade line for [redacted] be removed.  GLA reports to the credit bureaus on the 15th of each month.  Please allow time for the credit bureaus to process the request as GLA has no control over their actions. Compliance OfficerGLA Collection Company, Inc.

Complaint id [redacted]Re: [redacted] GLA has reviewed the accounts in question.  It is GLA’s policy to remove trade lines once the accounts are paid in full.  I have noted the account(s) and will advise representative to contact Mr. [redacted]Compliance...

OfficerGLA Collection Co., Inc.###-###-####

[redacted]
[redacted]
[redacted]
[redacted] For: [redacted] The account in question has been closed/returned to our client. The trade lines will be requested to be removed.  Please allow time for the request to be...

processed as we report on the 15th of each month. [redacted] Compliance Officer GLA Collection Co., Inc. [redacted]

Dear Ms. [redacted]: Federal privacy law prohibits the university from discussing the specifics of this matter, but the university can confirm that it has appropriately followed all applicable rules, policies, and procedures.  University of Cincinnati Board Rule 40-25-01 provides that all...

students who register for six or more credit hours of class are assessed a fee for single student coverage under the university’s student health insurance plan.  Students with coverage equal to or greater than that offered by the university from a U.S. admitted insurance company with a U.S. based claims administrator may waive coverage by submitting a completed waiver prior to the waiver deadline to the student health insurance office.  Students who do not submit a completed waiver evidencing appropriate coverage prior to the waiver deadline will be assessed a fee for single student coverage under the university’s student health insurance plan.  Sincerely, William [redacted]Executive DirectorUniversity Health Services

GLA has spoken with [redacted] several times in the past. History indicates that the collector and collection manager spoke with here on 05/12/2015 and 05/13/2015.  She should be aware of the account(s) that are owed and our policy on credit reporting.  Any monies received will be applied to the balances. Any balances paid in full or in part will be reflected on her credit report as such when we report on the 15th of each month.
It is our understanding that Mrs. [redacted] may be upset regarding payments made in the past and how the funds were distributed. The payment was taken by our client and funds applied as they saw fit. GLA had no control as to what payments were reported to our company.
All monies will be applied as received, all trade lines will reflect the correct balances as soon as we report and the credit bureaus process the request.
Mrs. [redacted] may contact our office to discuss.
Compliance Officer 
GLA Collection Company, Inc.

[redacted]
[redacted] To whom it may concern: The account in question was posted on 09/07/2016.  The trade line has been marked for deletion.  A “payment in full” letter had been emailed...

to the email address we have on file.  If you still have not gotten this email, please feel free to contact our office. We show that we have complied with your request for a receipt.  It is our company’s policy to provide a receipt upon request. [redacted] PLEASE SEND PAID LETTER BY EMAIL TO DEBTOR. [redacted] EVF PRVSLY ON FILE -EMAILED P&R LTR #[redacted] Compliance Officer GLA Collection Co., Inc. [redacted]

Dear Revdex.com: This letter is in response to a customer complaint regarding the denial of his financial aid appeal with the University of Cincinnati. The student’s concern about his financial aid centers around the Satisfactory Academic Progress policy the University of Cincinnati is required to have and...

enforce in order to award federal aid.  The policy is described in detail at [redacted].  These are the base requirements set by the federal government.  A student has to have a 2.0, complete at least 67% of coursework attempted, and complete their degree program within 1.5x the length of the program.  Failure to meet 1 of the 3 issues can result in loss of aid.  The student received an e-mail from the University of Cincinnati on 8/5/16 outlining why he does not currently meet the measures of the policy.  Therefore, his financial aid appeal was denied.

Complaint ID [redacted]RE: [redacted] GLA considers this a duplicate dispute.  Information has already been sent to the individual.  The account has been marked as disputed and all phone numbers have been blocked from calls. The account in question is correct and...

due. [redacted]Compliance OfficerGLA Collection Co.,

Here is the information you requested.

[redacted] GLA has reviewed the account in question.  Although the account is outside the validation period, GLA will attempt to contact its client and request the registration documents the patient has inquired about.  The account information is correct...

and due as has been communicated in the past.   [redacted]

On August 26, 2016, an audit was performed on the student’s account and a waiver for student health insurance was approved.  On that same date, the refund was processed for direct deposit.

From: [redacted] Sent: Monday, November 28, 2016 1:44 PMTo: bbkyin.orgSubject: Complaint ID : [redacted]GLA will send information on accounts [redacted] and [redacted]. [redacted]Compliance OfficerGLA Collection Co., Inc.###-###-#### ______________________________________________________________...⇄ Forwarded message ----------From: [redacted] Date: Mon, Dec 5, 2016 at 11:50 AMSubject: Complaint ID : [redacted]To: Revdex.comkyin.orgComplaint ID : [redacted] GLA has sent information on accounts [redacted] and [redacted].  Our client had turned over these accounts in his name.  Mr. [redacted] has not provided any information to refute the fact that these are his responsibility.  Please contact our office to discuss.GLA wishes to resolve this matter as soon as possible.    [redacted]Compliance OfficerGLA Collection Co., Inc.###-###-####

Response to the 9/23/15Revdex.com Complaint of [redacted]:
Programs offered within the University of Cincinnati's College of Design, Architecture, Art, and Planning (DAAP) are specialty programs which are consistently ranked among the very best nationally and internationally....

   Not just Mr. [redacted], but any student who transfers to the University of Cincinnati College of Design Art Architecture and Planning (DAAP) from UC Blue Ash or any other associate degree program would be required to take DAAP’s drawing foundation sequence if admitted into a Bachelors of Fine Arts program.  The drawing and fine arts courses at Blue Ash are considered introductory by DAAP and do not require the same work load or expectations as a Drawing Studio classes in the Fine Arts foundation sequence in DAAP.   
Regarding the Breadth of Knowledge coursework, it is not uncommon for the Bachelors programs at a specialty College such as DAAP to require more coursework (major related or Breadth of Knowledge) than associate or certificate degree programs at UC Blue Ash or elsewhere.  Any courses meeting Breadth of Knowledge requirements at Blue Ash would have transferred into Mr. [redacted]’s DAAP Bachelor of Fine Arts requirements.  His program at Blue Ash did not require as many Breadth of Knowledge courses as needed to fulfill the Bachelors requirements, so he  needed to take the additional ones.  He did not have to repeat courses that he had already taken.    
UC provided Mr. [redacted] with the courses that he applied for and attended at DAAP.    Had he completed the specific Bachelor’s degree program at DAAP, the courses he took in 2007-08 would have applied toward his degree.   The University of Cincinnati has no control over whether online degree providers such as the [redacted] choose to accept its courses in a specialized program such as DAAP toward any of their online degree programs.
The University will not be providing Mr. [redacted] with a refund for courses he took in 2007-08 at its College of Design, Architecture, Art, and Planning because the [redacted] chooses not to accept them in their Marketing and Sales Communication online degree program.
Sincerely,
[redacted]
Associate General Counsel
Office of General Counsel
University of Cincinnati
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]Please also obtain information on who hired this company to do the work (name of person). And what the address was where the work was performed? This is very important in order to show it wasn't me, not my debt, not my responsibility, mistaken identity, and/or wrong address.

Good afternoon Ms. [redacted], Please see the University of Cincinnati’s response to the complaint below. I apologize for not submitting the response through the “Respond to this Complaint” link mentioned below, as I did not see the link in your original communication. Revdex.com Complaint ID...

[redacted] This communication is in response to a customer complaint to the Revdex.com regarding billing or collection issues with the University of Cincinnati.  If UC is unable to establish a payment plan with a student for an outstanding student account balance, it is referred to UC’s third-party billing service, [redacted] will continue to bill students on UC’s behalf and will report the outstanding debt to the major credit bureaus.  As previously communicated to the student, even if the student establishes a payment plan and makes monthly on-time payments, the outstanding debt remains on the student credit reports with the major credit bureaus until the entire debt is paid in full.    For more information regarding UC’s collection of past due accounts, please visit the following webpage: [redacted] Thank you, Talia [redacted]Assistant General CounselOffice of General CounselUniversity of Cincinnati