University of Cincinnati

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*** *** *** GLA could not determine which account *** *** was trying to identify WE have requested removal of all accounts as a precaution If, in the future, she still sees accounts being reported, please contact our office to discuss. ***
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GLA has reviewed the accounts in question Our initial letter for account # *** was not returned as a bad address Initial letter for account # *** was returned as a bad address, this prompted us to communicate via phone on or around 04/14/ In the
communication was the required validation information However, we understand Mr*** frustration and are willing to comply with his requestsWe will be sending initial communication letters on both accountsWe have requested removal of the trade line items We acknowledge his request for validation and will request the information from our clients We have also marked the accounts to remove any interest.Please contact our office at ***

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*** *** *** We acknowledge that the accounts have been paid We have already marked them for deletion but will remove via *** also Please allow time for the credit bureaus to process the request. *** ***Compliance OfficerGLA
Collection Co., Inc.***

Complaint id ***RE: *** *** The trade line for this account has been requested to be removed as requested. Please allow time for the deletion to be processed by the credit bureaus. *** ***Compliance OfficerGLA Collection Co., Inc.###-###-####

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Complaint id ***RE: *** *** The request is outside of the required validation period. We have sent all in formation required by lawWe would very much like to speak with Mr*** to clear up this matter. This account has already been marked as disputed.The date of service is: 09/21/2015. If you believe that insurance should have paid a portion, please contact your insurance company at the time of service. *** ***Compliance OfficerGLA Collection Co., Inc.***

GLA sees no violation of any state or federal laws.GLA does not see any way to resolve this issue Please have Mror Mrs*** contact our office to discuss.Compliance OfficerGLA Collection Company

[A default letter is provided here which indicates your acceptance of the business's response If you
wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

GLA will be requesting the trade line removed and closing/returning the account in question Please allow time for the request to be processed as we report on the 15th of each month.Thank you very much for bringing this to our attention. Compliance OfficerGLA Collection Company, Inc

GLA has nothing further to add Please contact our office to discuss. Compliance OfficerGLA Collection Company, Inc

The payment was reported to GLA on 11/23/ The account shows paid in full and was not reported to the credit bureaus. GLA will comply with ceasing contact with Mrs***. Compliance OfficerGLA Collection Company, Inc

I have resubmitted my request through the UC appeals processI am awaiting a response on my appeal

We received notification from a fax on 6/for no contact at the place of employmentA letter was already generated to the place of employment prior to receiving the faxThe account has been notated for no contact at the place of employment from the faxWe have not spoken to this person
due to they would not verify any information in order to be in compliantThe collector transferred the call to a manager since they would not verify their file however the caller hung up and did not end up speaking to a manager

GLA has identified accounts where *** *** was the patient They have been reported as disputedPlease call our office for details Communication for all accounts were initially sent on 05/05/to
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There may be account(s) under Mrs*** maiden or married name As part of HIPAA law, I can not disclose details of the account(s) in question Mrs*** will need to contact our office to discuss or give consent for GLA to speak with Mr*** regarding these accounts
Compliance Officer
GLA Collection Company, Inc

Complaint ID: *** *** *** GLA considers this dispute to be a duplicate and can not investigate without further informationGLA does not have enough information to identify the account(s) in question. Please contact our office to discuss *** *** Compliance Officer GLA Collection Co., Inc***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am not satisfied with this
resolution because I've requested the information for a year to no availDue to no fault of my own, the information was not sent to me from the business and now this information is wrongly being reported on my creditThe caseworker was extremely rude and unhelpful and refused to answer my questionsThey only keep asking me for the same information over and over that they already have access to in order to "try to verify my identity" so they claimIt's basic information such as my name, date of birth, social security number which they already haveIf they are no more competent than that, I do not wish for them to have access to my information and I can't resolve this with them because they won't give me the information that I need, therefore I request it be removed from my credit.]
Regards,
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GLA has contacted its client with respect to these accounts Either Mr*** or his wife did sign the patient in at the time of service Please contact our office to discuss. Compliance OfficerGLA Collection Company, Inc

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*** *** * *** GLA sees this as a duplicate dispute GLA confirms the account information is correct as stated. *** ***
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*** ** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * ***$balance, this account is paid in full It was never reported to the credit bureaus. *** * ***$balance, this account is still owing
It has been marked as disputed. Please contact our office with proof of payment for the $balance. *** ***
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GLA has discussed the accounts with its clientsAll state that insurance had been filed and that the balances were what was left after insurance paymentsNone of them had any information about a workers comp claimPlease have Mr*** contact GLA to discuss payment options or provide worker's comp informationGLA will note the accounts as disputed.*** ***Compliance Officer***