UpRight Law, LLC

I am one of he managing attorneys at UpRight Law Immediately upon receiving this complaint I looked into this former client's account It is true that we cannot service his case Unfortunately, there are a very few rural pockets of the country left where we do not have attorneys
to cover This former client lives in one of those pockets Regarding the refund, it was processed immediately after we discovered that he lives in a region that we cannot service A paper check was put in the mail within a few days of the discovery By now, it should have already reached the former client We wish him all the best of luck in his future endeavors and our doors remain open to him if he ever moves and still wants to consider filing for bankruptcy relief

I am a Managing Associate with Upright Law, and want to apologize for the inconvenience MrG*** has experiencedImmediately upon receiving MrG*** complaint, I attempted to contact him, and left him a voicemail at the number on fileAdditionally, I sent him the following email.Hello
J***I am truly sorry for the delay and run around you have experienced in receiving an accounting of services on your case, and your refundI have made sure to address this feedback as necessary.Please find attached an accounting of servicesYour refund has been initiated, and as soon as I receive the confirmation of release I will be sure to send it to you.Please feel free to contact me directly if you have any additional questions or concerns.Thank you,***I have provided my direct contact information in order to help address MrG*** concernsAt Upright Law we strive to provide an exceptional client experience, and take feedback about our process very seriouslyI look forward to speaking with MrG*** and resolving his concerns

I am working with upright law and have had all my questions answered in a timely manner and I would recommend them to my friends

I am a managing attorney at UpRight Law. Immediately upon receiving this complaint, I attempted to contact this former client. Unfortunately, she was not available for my calls and she has not yet responded to the below email:Dear MsXxxx, I just left you a voicemail
and I am writing you now so that you have my contact information written down. I am trying to reach you regarding the Revdex.com complaint that you filed against our firm in hopes that you and I can resolve the matter. Specifically, your complaint seems to be focused on your statement that the firm withdrew a payment that you scheduled after your cancellation request. However, it appears that the payment that you're referencing took place and on November and your cancellation request came days later, on November 6. I'm sure that we'll be able to resolve this situation when you can give me a call back. Thank you for your time and I look forward to speaking with you soon.Kind regards,Xxxx XXxxxxxxxI look forward to resolving this matter with haste upon her return

Very Professinal service and promp handling of case

Upright lawFrom start to finish I was well taken care ofAll my questions were answered promptly and professionally Phone calls were answered by real people and no lengthy automated messages My attorney was amazing and always put me at ease

I am very pleased with the professionalism of this company They have been very helpful in explaining the process and what they are there for

I am the managing attorney at UpRight Law for Enhanced Service I have reached out to this former client a couple times by telephone, but I have not reached her yet I will update this response when I am able to make contact so I can give a detailed account of how we resolved this
complaint

I am starting the process with the firm tonight So far it has been good I hope the rest of the process goes as well as the first part has Oscar has been great to work with as well and really made me feel as if I am not going this alone Haven't spoken to the Attorney as of yet, waiting on hold as I type this Will update as my experience moves forward

I am a managing attorney at UpRight Law. I just spoke with this client and he did not file this complaint. This complaint was filed by a family member of his without his knowledge or consent. The complaint is factually incorrect on numerous points and this client is happy with the
service he received. I have given him my direct contact information if he needs to contact our firm again in the future

Very helpful and anytime I have a question they are there to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Jeff K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and issue has been resolved
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/02) */
Contact Name and Title: *** M***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@uprightlaw.com
I am the Managing Attorney at Upright Law for Enhanced ServiceWe believe that providing our clientele a professional, efficient
and comforting environment is paramount in running a great firmAs such, we regret that this client felt this way about our firmAfter discovering this, I contacted himWe had a very frank conversation about all of his concernsHe told me about his troubles and he also told me about the information that he received from his new attorneyAt UpRight Law we believe in providing the best possible product and this includes the collection of documents that some other attorneys may leave outI explained why we operate this way and why the client is ultimately best served this wayAfter we discussed how we got to where we were, we discussed how we could go about solving his concernsThis client told me that he would be satisfied with the solution that I proposed for himImmediately after we spoke, I followed through with our agreement and contacted him again to confirm UpRight Law had rectified his concernsHe is now happy with UpRight Law and the resolution that we came to
Initial Consumer Rebuttal /* (3000, 12, 2015/07/23) */
We had a verbal agreement that has not been followed through by the law firm
Final Business Response /* (4000, 16, 2015/08/05) */
Our verbal agreement has now been satisfied

Initial Business Response /* (1000, 5, 2014/06/11) */
Contact Name and Title: *** *** MngPartner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
I am the Managing Partner of the firmI spoke with Mr*** this eveningI am confident that Mr*** concerns and
his complaint have been resolved to Mr*** satisfactionAs to the other complaints he references, The firm has received less than complaints in years while representing in excess of clients; less than a 1/of 1% Revdex.com complaint rateWe take every complaint seriously and always seek to address any concerns whether or not they are well-foundedWe desire to provide the highest level of client representation, but also recognize that regardless of our efforts, we will not meet every client's expectationsIn those circumstances, we are committed to working with the client to afford a resolution that is fair to everyone involved

I don't really have much to say at this pointI'm going through a bankruptcy, but not that far into it at this pointSo far, so goodAs long as things keep up the way they have been I would recommend them

I was so hesitant to file and scared to do so as well but I had no choice at this pointUpright Law has amazing people who answered all my questionsThey are professional and treat this very seriously but they are also compassionateIt's been great working with them!

I would recommend UpRight Law to anyone they did a great job meeting all my needs thank you so much for helping me out with all my need you are the best my attorney was great he was with me every step of the way thank you to all of you Brandy *

I am the Managing Attorney at UpRight Law for Enhanced Service. When I received notice of this complaint, I reviewed the file and spoke with all of the attorneys involved with this case. I then spoke with the client and we came to an agreement regarding how we will resolve this matter as
quickly an easily as possible for her.When someone contacts an attorney and indicates that they would like to file for bankruptcy relief, that attorney needs to rely on the client to give the attorney all relevant information regarding the client's debt. The reason for this is there is no database that contains all agreements and debt information that could potentially be relevant to a client's life. Attorneys do the best they can to gather this information by asking for documentation from the clients and pulling credit reports, but it is still possible for facts to go undiscovered. Usually, this risk is minimal because of all of the investigation that goes into a file, but every once in a while, when neither the client or the attorney have a reason to check for something, facts can exist and must sometimes be addressed after the filing of the case.This is what happened in this case. Despite our very thorough investigation and despite our client's best efforts to get the relevant documentation, neither the attorneys nor the clients were aware of a lien that was filed by a creditor. The case was entirely successful in discharging the debt, but the lien against the house was never removed because no one knew it existed. The process for resolving this, however, is fairly simple and we have taken steps toward that resolution already. We will be filing an emergency motion to reopen her bankruptcy case and an emergency motion to avoid the lien. Once signed by the judge in her case, the client will be able to sell her property free from the encumbrance.We are very happy that we were able to successfully resolve the complaint and help our client toward her financial rehabilitation

Up right law firm has helped me and they let me pay payments