UpRight Law, LLC

Initial Business Response /* (1000, 5, 2015/07/02) */
Contact Name and Title: *** M***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@uprightlaw.com
I am the Managing Attorney at Upright Law for Enhanced ServiceWe believe that providing our clientele a professional, efficient
and comforting environment is paramount in running a great firmAs such, we regret that this client felt this way about our firmAfter discovering this, I contacted himWe had a very frank conversation about all of his concernsHe told me about his troubles and he also told me about the information that he received from his new attorneyAt UpRight Law we believe in providing the best possible product and this includes the collection of documents that some other attorneys may leave outI explained why we operate this way and why the client is ultimately best served this wayAfter we discussed how we got to where we were, we discussed how we could go about solving his concernsThis client told me that he would be satisfied with the solution that I proposed for himImmediately after we spoke, I followed through with our agreement and contacted him again to confirm UpRight Law had rectified his concernsHe is now happy with UpRight Law and the resolution that we came to
Initial Consumer Rebuttal /* (3000, 12, 2015/07/23) */
We had a verbal agreement that has not been followed through by the law firm
Final Business Response /* (4000, 16, 2015/08/05) */
Our verbal agreement has now been satisfied

I am the managing attorney at UpRight Law for our Enhanced Services Department Immediately upon receiving notification of this complaint, I contacted this clientWe offer her our most sincere apologies that she was frustrated with the customer service that she received from our
firm Outstanding customer service and client experience are among our highest priorities In a number of ways we fell short of our goal in the regard After discussing these issues and resolving these concerns, this client remains with UpRight Law today and we look forward to continuing to support her needs as we work to get her to a better place in life

I am the Managing Attorney at UpRight Law for Enhanced Service. When I received notice of this complaint, I reviewed the file and spoke with all of the attorneys involved with this case. I then spoke with the client and we came to an agreement regarding how we will resolve this matter as
quickly an easily as possible for her.When someone contacts an attorney and indicates that they would like to file for bankruptcy relief, that attorney needs to rely on the client to give the attorney all relevant information regarding the client's debt. The reason for this is there is no database that contains all agreements and debt information that could potentially be relevant to a client's life. Attorneys do the best they can to gather this information by asking for documentation from the clients and pulling credit reports, but it is still possible for facts to go undiscovered. Usually, this risk is minimal because of all of the investigation that goes into a file, but every once in a while, when neither the client or the attorney have a reason to check for something, facts can exist and must sometimes be addressed after the filing of the case.This is what happened in this case. Despite our very thorough investigation and despite our client's best efforts to get the relevant documentation, neither the attorneys nor the clients were aware of a lien that was filed by a creditor. The case was entirely successful in discharging the debt, but the lien against the house was never removed because no one knew it existed. The process for resolving this, however, is fairly simple and we have taken steps toward that resolution already. We will be filing an emergency motion to reopen her bankruptcy case and an emergency motion to avoid the lien. Once signed by the judge in her case, the client will be able to sell her property free from the encumbrance.We are very happy that we were able to successfully resolve the complaint and help our client toward her financial rehabilitation

Up right law firm has helped me and they let me pay payments

I am a Managing Associate at Upright LawUpon receiving notification about MrW*** dissatisfaction with the firm, I reached out to help resolve his concernsUnfortunately I have not made contact yet, so I sent him the following email:Dear J***I am reaching out regarding your Revdex.com
complaintI understand you have some questions about the refund, and I am hoping to address your concerns. Please give me a call at *** *** *** at your convenience, so we can work towards a resolution.Thank you,P***Upright Law prides itself in ensuring a smooth client experience, and we are sorry to hear MrW*** has had some concerns with regards to the refund processI have provided my direct contact information and look forward to working with MrW*** to resolve his concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ** ***

To this point I am happy with the service I'm receiving and do expect the same throughout my entire process

I am so happy I made my call to Upright LawThe peace of mind I have nowI was at the point I didn't know where to turn with my debtI would recommend Upright Law to anyone that needed help with financial debt

I am the Managing Attorney at UpRight Law for Enhanced Service. I have left a few voicemails on this client's answering machine, but I have not yet heard back from her. I sent this email a few minutes ago:Dear Ms----------, I was just notified by the Revdex.com that you rejected my response to your complaint. I know that you are frustrated by this whole process, but please understand that UpRight Law is trying to do everything we can can to move your case forward. I have been trying to get in touch with you over the past week and I have left you multiple voicemails. Instead of using your time to reject my response to the Revdex.com, why don't we work together to get your case filed? We only closed your case because you weren't responsive to us for more than months. If you are ready to move forward with your case now, I will waive the reopening fee and get your case moving forward, but you have to be willing to talk to us. Please call me back at your convenience at my number listed below. Thank you and have a great day!---- ---------Managing Associate for Enhanced ServicesUpRight Law** ** *** *** ***
*** ** ***Phone: (---) -------- Again, had we known the reason for the long period of unresponsiveness, we would have never closed the case in the first place. Since we now know the reason was due to an illness, we will gladly waive the reopening fee and move her case forward. I look forward to helping her out of her debt and getting her case moving forward upon her response to me

I am a managing attorney at UpRight Law I received this complaint today and called the former client right away Unfortunately, she di not answer the phone and her voicemail was not yet set up I emailed her the followingDear MsT*** I just called you and
tried to leave you a voicemail, but your voicemail is not set up yet. I was trying to get ahold of you to help resolve your complaint with the Revdex.com. If you would please give me a call back at your convenience, I would greatly appreciate your time Kind regards,Xxxx XXxxxxxxxWhen she has an opportunity to call me back, I will be happy to help address her complaint.**UPDATE** - The former client called me back right after I wrote the initial response She did not have time to talk to me at that moment, but she scheduled a time to speak with me on Monday morning

I am a managing attorney at UpRight Law. Immediately upon receiving this complaint, I began trying to contact this former client. Unfortunately, he has not been available to speak over the phone yet. I sent the following email:Dear MrXxxxxxx, I have been trying
to reach you by phone at the number your provided to our firm. When I call it, the outgoing message says that your VM box has not been set up yet. If you would please give me a call at my number listed below, I would appreciate your time. I am trying to reach you about your Revdex.com complaint. First, it's very unusual for someone who has not paid any money to the firm or even established a payment plan for the future to levy a complaint against the firm. Second, I'm confused as to why you would do so under these circumstances. I look forward to addressing these matters and anything else you may wish to discuss when you have time to call me back. Kind regards,Xxxx XXxxxxxxx I look forward to speaking with him when he is available to talk

So far everyone has been more than helpful and pleasant to speak withI would recommend this firm to anyone who needs their help

I am the managing attorney at UpRight Law who is trying to resolve this matter with this former client As of today, I have not yet been able to reach her despite nervous attempts to talk about her complaint As I previously indicated, if the firm made a mistake regarding her payment plan, that mistake will be rectified I will be happy to update the Revdex.com on this matter as soon as I reach this former client

Since original contact I have had no problems and have always got a reasonably return call time when I have a question as I am currently making payments in order to file so far everyone has been very helpful and very polite and courteous

very nice people too work with on my case.there doing ever thing they saide they do
they let me make monthy paymentsMost other attys want full payment upfrontCan say how much there good people they took over dealing with my creditorsthank you for helping me *** *

Very friendly and helpful attorneys and secretarieseasily affordable as they work with you and what you can afford to set up payment planOnce bankruptcy fee is paid in full, attorney is very quick to file your caseI would recommend using UpRight Law as your Bankruptcy law firm if you are considering filing for bankruptcy!

really thought that alexandra *** was excellent in helping me make a wise decisionshe talked me through the process explaining everything to me and making it clear what to expect I am so thankful to get her feels like a gods blessing she was there today please thank her for me for the job she did you all are truly lucky to have a lady like her she is quite the professional

I am a managing attorney at UpRight Law. Immediately upon receiving this complaint I contacted the former client and we were able to quickly discern that there was a miscommunication between and the representative with whom he spoke. We came to an immediate agreement regarding the
resolution to this matter. We are happy that he now feels as though he had a fair relationship with the firm and we wish him the best of luck in the future

I been having issues from the start.I gave them several tries to fix the issues.I made a purchase and I have not receive the service.it has been since 5/19/that I made my first payment
I paid in full and they keep neglecting me.the employee that originally was handling my case didn't work there no more and they never made sure I was being taken care of.at the beginning of this year I got a hold of this lady that wanted my paperwork again so I sent it in and never heard from her again.thre months from then I finally got hold of her and she claim she was still waiting on the paperwork that I sent in several times.she also said they only try three times to get hold of u.I told her that I am tired of having a differcult time and I want a refund.she replied only the finance team does that and they would call me to tell me how much work they have done.I told her that this company has done nothing but being neglectful and I demand a full refund so I can go somewhere else.I have never heard from them since.this is a horrible business and I advise everyone to go somewhere else before u are out of money to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Tanya L***