UpRight Law, LLC

I am the managing attorney at UpRight Law for our Enhanced Services Department Immediately upon receiving notification of this complaint, I contacted this clientWe offer her our most sincere apologies that she was frustrated with the customer service that she received from our
firm Outstanding customer service and client experience are among our highest priorities In a number of ways we fell short of our goal in the regard After discussing these issues and resolving these concerns, this client remains with UpRight Law today and we look forward to continuing to support her needs as we work to get her to a better place in life

This business understands life and helps whoever they can Thank you UpRight Law!!

This was a brand new experience for meI had always paid my bills no matter what and when I realized bankruptcy was my only way out of the mess that I was in, no fault of my own making, I was heart sickLet me explain, my ex-husband was diagnosed with Alzheimer's and he kept forgetting to pay on a closed credit card that he acquired in our divorceI found Upright Law on the internet and called themThey walked me through this process and eased my mind when I was feeling overwhelmed with my situationI am so glad that they are the firm that I calledI could not be more pleased with how this all panned outThank you Upright Law

I have been out of work for most of the last yearsMy debts are out of controlI have a repossessed car debt that goes to court next month, medical bills, etcI'm about $40k in debtBankruptcy was my only optionI filled out a simple questionnaire, and Alexandra *** called meShe took me through the process step by stepShe was kind, friendly, and understandingShe explained the process and answered all of my questionsIt felt more like talking to a friend than the pain I expected it to beI have low monthly payments until my retainer fee is paid offVery excited for my fresh startThank you Alex!

I am the Managing Attorney at UpRight Law for Enhanced Service. I have left a few voicemails on this client's answering machine, but I have not yet heard back from her. I sent this email a few minutes ago:Dear Ms----------, I was just notified by the Revdex.com that you rejected my response to your complaint. I know that you are frustrated by this whole process, but please understand that UpRight Law is trying to do everything we can can to move your case forward. I have been trying to get in touch with you over the past week and I have left you multiple voicemails. Instead of using your time to reject my response to the Revdex.com, why don't we work together to get your case filed? We only closed your case because you weren't responsive to us for more than months. If you are ready to move forward with your case now, I will waive the reopening fee and get your case moving forward, but you have to be willing to talk to us. Please call me back at your convenience at my number listed below. Thank you and have a great day!---- ---------Managing Associate for Enhanced ServicesUpRight Law** ** *** *** ***
*** ** ***Phone: (---) -------- Again, had we known the reason for the long period of unresponsiveness, we would have never closed the case in the first place. Since we now know the reason was due to an illness, we will gladly waive the reopening fee and move her case forward. I look forward to helping her out of her debt and getting her case moving forward upon her response to me

I am a managing attorney at UpRight Law. Immediately upon receiving this complaint, I began trying to contact this former client. Unfortunately, he has not been available to speak over the phone yet. I sent the following email:Dear MrXxxxxxx, I have been trying
to reach you by phone at the number your provided to our firm. When I call it, the outgoing message says that your VM box has not been set up yet. If you would please give me a call at my number listed below, I would appreciate your time. I am trying to reach you about your Revdex.com complaint. First, it's very unusual for someone who has not paid any money to the firm or even established a payment plan for the future to levy a complaint against the firm. Second, I'm confused as to why you would do so under these circumstances. I look forward to addressing these matters and anything else you may wish to discuss when you have time to call me back. Kind regards,Xxxx XXxxxxxxx I look forward to speaking with him when he is available to talk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ** ***

I am a managing attorney at UpRight Law I received this complaint today and called the former client right away Unfortunately, she di not answer the phone and her voicemail was not yet set up I emailed her the followingDear MsT*** I just called you and
tried to leave you a voicemail, but your voicemail is not set up yet. I was trying to get ahold of you to help resolve your complaint with the Revdex.com. If you would please give me a call back at your convenience, I would greatly appreciate your time Kind regards,Xxxx XXxxxxxxxWhen she has an opportunity to call me back, I will be happy to help address her complaint.**UPDATE** - The former client called me back right after I wrote the initial response She did not have time to talk to me at that moment, but she scheduled a time to speak with me on Monday morning

So far everyone has been more than helpful and pleasant to speak withI would recommend this firm to anyone who needs their help

I am a Managing Associate at Upright LawUpon receiving notification about MrW*** dissatisfaction with the firm, I reached out to help resolve his concernsUnfortunately I have not made contact yet, so I sent him the following email:Dear J***I am reaching out regarding your Revdex.com
complaintI understand you have some questions about the refund, and I am hoping to address your concerns. Please give me a call at *** *** *** at your convenience, so we can work towards a resolution.Thank you,P***Upright Law prides itself in ensuring a smooth client experience, and we are sorry to hear MrW*** has had some concerns with regards to the refund processI have provided my direct contact information and look forward to working with MrW*** to resolve his concerns

To this point I am happy with the service I'm receiving and do expect the same throughout my entire process

I am so happy I made my call to Upright LawThe peace of mind I have nowI was at the point I didn't know where to turn with my debtI would recommend Upright Law to anyone that needed help with financial debt

very nice people too work with on my case.there doing ever thing they saide they do
they let me make monthy paymentsMost other attys want full payment upfrontCan say how much there good people they took over dealing with my creditorsthank you for helping me *** *

really thought that alexandra *** was excellent in helping me make a wise decisionshe talked me through the process explaining everything to me and making it clear what to expect I am so thankful to get her feels like a gods blessing she was there today please thank her for me for the job she did you all are truly lucky to have a lady like her she is quite the professional

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Tanya L***

I just started the process a couple weeks ago and everyone has been very helpful as this is very new to meI am very nervous with the whole process and everyone at upright law has been very positive and is helping me through every step of the way

Initial Business Response /* (1000, 5, 2014/04/09) */
Contact Name and Title: *** ***, Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@lawsolutionsbk.com
Ms*** has consistently been told what documents she needs to turn in to her file case per local bankruptcy rules and
Federal lawUntil she decides to stop arguing with us about these documents and just turn them in, there is nothing we can do to help her
Initial Consumer Rebuttal /* (3000, 7, 2014/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I speak to different reps every time I call inThe last time I called the lawyer stated just send in a copy of my bank accounts showing how much was in my account for the day he filesI sent it over and have proofEver since I have been having my mother call in and she has been told different things within weeksI do not wish to work with unprofessional people I am also prepared to take any and every legal action I could.Besides all of this when I signed up for their services this company hounded me calling private would not stop until I met with them, met in Indianapolis and no ever said I would have to send correspondence to Illinois through faxThe company not only never contacted me when I need to turn something in, they take days to process my faxesI don't know if it is received or not only their wordI just want a refund
Final Business Response /* (4000, 9, 2014/04/11) */
The client has options
Turn in your documents, which she hasn't
Close out case and get $refund
Final Consumer Response /* (2000, 11, 2014/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will take my refund due to the fact I dont trust your representation and this company is not professional ill take my business else where

I been having issues from the start.I gave them several tries to fix the issues.I made a purchase and I have not receive the service.it has been since 5/19/that I made my first payment
I paid in full and they keep neglecting me.the employee that originally was handling my case didn't work there no more and they never made sure I was being taken care of.at the beginning of this year I got a hold of this lady that wanted my paperwork again so I sent it in and never heard from her again.thre months from then I finally got hold of her and she claim she was still waiting on the paperwork that I sent in several times.she also said they only try three times to get hold of u.I told her that I am tired of having a differcult time and I want a refund.she replied only the finance team does that and they would call me to tell me how much work they have done.I told her that this company has done nothing but being neglectful and I demand a full refund so I can go somewhere else.I have never heard from them since.this is a horrible business and I advise everyone to go somewhere else before u are out of money to

UpRight Law, LLC recently represented me in a matter of personal importanceThe counsel assigned to me was outstanding in al respectsMatters were always explained to me in detail, all calls and emails were responded to prompty, and the outcome was positively beyond expectation

I am the managing attorney at UpRight Law who is trying to resolve this matter with this former client As of today, I have not yet been able to reach her despite nervous attempts to talk about her complaint As I previously indicated, if the firm made a mistake regarding her payment plan, that mistake will be rectified I will be happy to update the Revdex.com on this matter as soon as I reach this former client