UpRight Law, LLC

I was very impressed with Ms..Katieshe made my problem her ownShe really was very professional

Very professional, accurate, patient and most of all understanding
You was quick in your responsive to any question I hadYour customer service department was courteous and kind at all timeAnd most of all gave out accurate informationThey return each and every call I highly recommend this service to anyone Keep up your good work
And God Bless You
P.S I do recommend this business for the Revdex.com "Torch Award for Marketplace Ethics."

I am a managing attorney at UpRight Law Upon receiving this complaint I reached out to this client to help resolve his concerns Unfortunately, we have not yet connected He has my direct dial and personal email and I look forward to helping him as soon as he has the opportunity
to return my call

I am one of the managing attorneys at UpRight Law I left this formewr client a voicemail today and I sent the following email: Dear MrXXXXXXXX, I just left you a voicemail and I am writing you now so that you have my contact information written down. Will you
please call me back at your earliest availability? I need to speak with you about the complaint you filed against our firm. I'm highly confident that upon having a conversation, we will be able to find a resolution. That being said, I have some concerns about that things you wrote characterizing the service you received here. In particular, you stated that you found another firm to file your case for you for less money, but you did not mention that you had previously hired our firm, signed a contract and we had been working on your case for weeks You said you gave us a deposit, but you didn't give a deposit; you paid for some of the work that we did on your case Additionally, you stated that we sent you a bill after you cancelled our services If you look at that document, in bold letters at the top of the page it says THIS IS NOT A BILL It's called an accounting and it shows you the work we did on your case and the value of that time We never billed you for any of the work that you didn't pay for. These are just a few issues that I'm sure we'll be able to work out when we can speak. I look forward to helping you resolve your concerns. Kind regards,XXXX XXXXXXXXXAssociate General Counsel

I am a managing attorney at UpRight Law. Upon receiving this complaint, I brought up this client's file and discovered that the complaint was already addressed by one of our staff members and a mutually acceptable refund amount was already entered. I have also attempted to contact this
former client to ensure that all of his concerns have been addressed. Unfortunately, he was unavailable to speak at that time. I have provided him with my direct contact information in the event he would like to share any further concerns or ask any other questions. We wish him the best of luck moving forward and offer our most sincerely condolences for his loss

I think that Upright law went above and beyond for meThey are the law firm to get if you are looking for someone who will work with you

I have had a good experience with this company

if you have to need an attorney upright law was their for me and if I had any questions I just called and they answered my questions

I would recommend upright law to anyone needing legal service they are very professional and easy to work with

I am a Managing Associate with Upright Law and immediately upon receiving MrF* complaint, I reached out to himUnfortunately I have not been able to contact him yetI left him a voicemail with my contact number, and sent him the following email."MrF*I am reaching out to discuss your
Revdex.com complaintI attempted to call you, and left you a voicemail with my contact number. Please give me a call at your convenience so I can address your concerns.I look forward to speaking with you.Regards,"***We look forward to working with MrF* to address his concerns and reach a mutually agreeable resolution

When no one else would even talk to me about my problem The Upright firm called and LISTEN to me and then said they would help me All have been polite and friendly To me I am so Ask lots of Question and they were patient with me Thank you again for being there when I needed you BETTY ***

Final Consumer Response /* (2000, 5, 2015/06/11) */
Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
message
*** *** *** Wed, Jun 10, at 10:PM
To: "Revdex.com (Do Not Reply To This Email Address)"
This has been resolvedI got my full refund backThank you for your assistance

Upright Law has been so helpful, anytime I need to call them for something a Lawyer has called me with in an Hour and some times another will call to verify that my questions were answered,
Thank You UpRight Law
Julia ***

I am a managing attorney at UpRight Law After receiving this complaint, I spoke at length with the client and we're both very pleased to report that the situation was resolved even prior to my involvement and prior to this notification from the Revdex.com Though we make every reasonable
effort to strive towards excellent customer service, unfortunately, people make mistakes In this case, this client spoke with one of our representatives who wasn't clear about our policies and procedures regarding cancellations and that miscommunication led to a misunderstanding of the options available to the client I have given this client my sincere apologies and I'm very pleased that she remains a client today and we are back to helping her on her path to a fresh start

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Joshua P***

The attorney assigned to me locally has failed to return calls, emails, and textsFailed to calculate my Chapter payment on two occasions as he promisedHe blamed his assistant for failing to enter my information the first timeAt the trustee meeting he was appearing by phone for another case in a different state at the same time that my hearing was scheduledDuring the hearing the Trustee informed him that he had my miscalculated my monthly payment by dollars a month.WOW!!!!! The one time that I have spoken to A customer service rep at Upright Law to address the poor Communication from my local attorney, he was extremely rudeDo not use this companyYour money is all that matters to them

I'm really impressed by the way that they are always there to answer your questions and they call once in a while to see how your doing.It's nice to know your taking to a person and not a answering machineI would highly recommend this law office to my friends

I am one of the managing attorneys at UpRight Law I called this former client today and emailed the following follow-up:Dear MsXXXXXX, I just tried to call you, but there was no answer and your voicemail was full I am writing you now so that you have my contact
information written down Will you please call me back at your earliest availability? I need to speak with you about the complaint you filed against our firm I'm highly confident that upon having a conversation, we will be able to find a resolution That being said, I have some concerns about that things you wrote characterizing the service you received here In particular, you stated that your account was negative, but didn't mention that you asked our firm to begin your representation and set up the payment plan yourself Also, the form that we sent you was to fill out so you could begin the cancellation process and request a refund Since you didn't fill it out and send it back, it seems slightly disingenuous to write to the Revdex.com complaining that we haven't fulfilled our obligations to you. These are just a few issues that I'm sure we'll be able to work out when we can speak I look forward to helping you resolve your concerns. Kind regards,XXXX XXXXXXXXAssociate General CounselUpRight Law I look forward to helping this former client through her difficult time

Initial Business Response /* (1000, 8, 2015/05/28) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@uprightlaw.com
My name is *** ***, and I am the Managing Partner at UpRight LawAt UpRight Law, we pride ourselves in providing high quality
legal advice and serviceWe regret any circumstance when a client does not have a full understanding of the process after we speak with themThat means we didn't meet our own expectations and we fell short of providing Ms*** the best service possibleRegardless of the reasons for the misunderstanding, we left Ms*** with less than a full understanding that her court ordered garnishment would not cease until her full fee was paid and her case was filed with the court
Our Client Services Manager was able to reach Ms*** on May 8thDuring their call, they discussed the history of this fileAfter accounting for the earned work that had been completed on her case during the time she spent as a client, we mutually determined only a partial refund was dueOn May 8th, we issued a refund in excess of the work accounted forAlthough we regret that we were not able to better serve Ms***, we are glad that we were able to reach a resolution that was satisfactory to her

The associate who was assigned to us is very lax in keeping up informed as to the progress being madeSometimes its over a week before any contact is madeI have called their office numerous times but seldom get a response back