UpRight Law, LLC

I am the Managing Attorney at UpRight Law for Enhanced Service. I have tried contacting this client a couple times by telephone and email to resolve this complaint, but unfortunately, I have not gotten a hold of her yet. She has my contact information on her voicemail and in her email,
and I look forward to speaking with her at her earliest convenience

We contacted Upright Law on inquiries about the bankruptcy processThe agencies was so nice and helpful we knew right away that they was the one for usAfter speaking to them they suggested options for us so we discussed and confirmed that bankruptcy was the way to go they walked us through the process with no problemI would like to thank Upright Law for all that they did for us

My experience with UpRight Law LLC has been an extremely positive oneI first contacted the firm in March of this year regarding my legal issues and we will be appearing before the court in early SeptemberThe legal fees have been reasonable and I expect the remaining representations will be positive as well

I have had a good experience with this company

I am a managing attorney at UpRight Law. Upon receiving this complaint, I brought up this client's file and discovered that the complaint was already addressed by one of our staff members and a mutually acceptable refund amount was already entered. I have also attempted to contact this
former client to ensure that all of his concerns have been addressed. Unfortunately, he was unavailable to speak at that time. I have provided him with my direct contact information in the event he would like to share any further concerns or ask any other questions. We wish him the best of luck moving forward and offer our most sincerely condolences for his loss

if you have to need an attorney upright law was their for me and if I had any questions I just called and they answered my questions

I think that Upright law went above and beyond for meThey are the law firm to get if you are looking for someone who will work with you

I am one of the managing attorneys at UpRight Law I left this formewr client a voicemail today and I sent the following email: Dear MrXXXXXXXX, I just left you a voicemail and I am writing you now so that you have my contact information written down. Will you
please call me back at your earliest availability? I need to speak with you about the complaint you filed against our firm. I'm highly confident that upon having a conversation, we will be able to find a resolution. That being said, I have some concerns about that things you wrote characterizing the service you received here. In particular, you stated that you found another firm to file your case for you for less money, but you did not mention that you had previously hired our firm, signed a contract and we had been working on your case for weeks You said you gave us a deposit, but you didn't give a deposit; you paid for some of the work that we did on your case Additionally, you stated that we sent you a bill after you cancelled our services If you look at that document, in bold letters at the top of the page it says THIS IS NOT A BILL It's called an accounting and it shows you the work we did on your case and the value of that time We never billed you for any of the work that you didn't pay for. These are just a few issues that I'm sure we'll be able to work out when we can speak. I look forward to helping you resolve your concerns. Kind regards,XXXX XXXXXXXXXAssociate General Counsel

I would recommend upright law to anyone needing legal service they are very professional and easy to work with

I am a managing attorney at UpRight Law After receiving this complaint, I spoke at length with the client and we're both very pleased to report that the situation was resolved even prior to my involvement and prior to this notification from the Revdex.com Though we make every reasonable
effort to strive towards excellent customer service, unfortunately, people make mistakes In this case, this client spoke with one of our representatives who wasn't clear about our policies and procedures regarding cancellations and that miscommunication led to a misunderstanding of the options available to the client I have given this client my sincere apologies and I'm very pleased that she remains a client today and we are back to helping her on her path to a fresh start

Final Consumer Response /* (2000, 5, 2015/06/11) */
Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
message
*** *** *** Wed, Jun 10, at 10:PM
To: "Revdex.com (Do Not Reply To This Email Address)"
This has been resolvedI got my full refund backThank you for your assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Joshua P***

When no one else would even talk to me about my problem The Upright firm called and LISTEN to me and then said they would help me All have been polite and friendly To me I am so Ask lots of Question and they were patient with me Thank you again for being there when I needed you BETTY ***

I am a Managing Associate with Upright Law and immediately upon receiving MrF* complaint, I reached out to himUnfortunately I have not been able to contact him yetI left him a voicemail with my contact number, and sent him the following email."MrF*I am reaching out to discuss your
Revdex.com complaintI attempted to call you, and left you a voicemail with my contact number. Please give me a call at your convenience so I can address your concerns.I look forward to speaking with you.Regards,"***We look forward to working with MrF* to address his concerns and reach a mutually agreeable resolution

Upright Law has been so helpful, anytime I need to call them for something a Lawyer has called me with in an Hour and some times another will call to verify that my questions were answered,
Thank You UpRight Law
Julia ***

Initial Business Response /* (1000, 8, 2015/05/28) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@uprightlaw.com
My name is *** ***, and I am the Managing Partner at UpRight LawAt UpRight Law, we pride ourselves in providing high quality
legal advice and serviceWe regret any circumstance when a client does not have a full understanding of the process after we speak with themThat means we didn't meet our own expectations and we fell short of providing Ms*** the best service possibleRegardless of the reasons for the misunderstanding, we left Ms*** with less than a full understanding that her court ordered garnishment would not cease until her full fee was paid and her case was filed with the court
Our Client Services Manager was able to reach Ms*** on May 8thDuring their call, they discussed the history of this fileAfter accounting for the earned work that had been completed on her case during the time she spent as a client, we mutually determined only a partial refund was dueOn May 8th, we issued a refund in excess of the work accounted forAlthough we regret that we were not able to better serve Ms***, we are glad that we were able to reach a resolution that was satisfactory to her

I'm really impressed by the way that they are always there to answer your questions and they call once in a while to see how your doing.It's nice to know your taking to a person and not a answering machineI would highly recommend this law office to my friends

I am a managing attorney at UpRight Law. Another managing attorney at UpRight Law reviewed former client Sonia *** file and noticed that a staff member of the firm had contacted Ms*** about a refund. The managing attorney attempted to contact Ms*** to follow up, but
unfortunately, was unable to speak with Ms*** at that time. The managing attorney provided Ms*** with her contact information in order to discuss any remaining concerns. We hope that Ms*** concerns have been addressed and we wish her the best

The attorney assigned to me locally has failed to return calls, emails, and textsFailed to calculate my Chapter payment on two occasions as he promisedHe blamed his assistant for failing to enter my information the first timeAt the trustee meeting he was appearing by phone for another case in a different state at the same time that my hearing was scheduledDuring the hearing the Trustee informed him that he had my miscalculated my monthly payment by dollars a month.WOW!!!!! The one time that I have spoken to A customer service rep at Upright Law to address the poor Communication from my local attorney, he was extremely rudeDo not use this companyYour money is all that matters to them

Complaint: ***
I am rejecting this response because:i have spoken to the manager and my money was returnedWith all the stress this has caused meI will not remove my complaintAs I have responded once alreadyI feel that the unauthorized transaction was made willing by the upright law agentFor this reason I would like my complaint to be viewed by others who are thinking of using upright lawMy opinion is Upright Law will continue to take unauthorized transaction from unknowing customersThis firm prides themselves on a Revdex.com rating of A+I think keeping a complete list of complaints should reduce their rating for the true status of unsatisfactory business practices.
Sincerely,
Cindy ***