UpRight Law, LLC

Contact Name and Title: [redacted], President
Contact Phone: [redacted]
Contact Email: [redacted]@lawsolutionsbk.com
We have represented Ms. [redacted] since November. We have 40 notes of work done on her case. We even sue creditors for harassment, but this is the first time she has reported this to us. Ms. [redacted] wants to go with a new attorney, which is fine, but she is not due back the money paid us because of the work we already did. We only kept her retainer of $250. If she wants us to present her a full bill detailing that she owes several hundred she owes us, we can, but have chosen not to.

Initial Business Response /* (1000, 7, 2015/09/08) */
I am the Managing Attorney at UpRight Law for Enhanced Service. I have been trying to reach this client for the last few weeks to resolve this complaint. I sent this email today:
Dear Ms. [redacted],
I have been trying to...

contact you for the last few weeks. When I dial the number that we have for you, I get a voice mail message from someone identifying himself as [redacted]. If you have a new number, will you please provide it to me? I have been trying to reach you about how we can get your case filed as soon as possible. Please call me back at your convenience.
Thank you and have a great day!
-Managing Associate for Enhanced Services
The documents required to file a successful bankruptcy are numerous and often confusing. I will continue my efforts to reach this client until her case is filed and all of her questions are answered.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I gave the clerk my number when we talk more than a month ago. I work 9 to 530. I have no more vacation until November. I can't take off and not get paid. It should not take 9 months to take care of this. They want to do Skype. I can't take off to do a SKPE call. They don't work after 530pm or weekends. They won't make any compromises. I don't like the service. When you talk to someone they say they will call back and you hear from them for months. I WANT A REFUND OF MY FEE SO I CAN TAKE MY BUSINESS ELSEWHERE.
Final Business Response /* (4000, 11, 2015/09/09) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@uprightlaw.com
I emailed the client:
Dear CLIENT,
I received your response to the Revdex.com today wherein you stated:
... I work 9 to 530. I have no more vacation until November. I can't take off and not get paid. It should not take 9 months to take care of this. They want to do Skype. I can't take off to do a SKPE call. They don't work after 530pm or weekends...
I was unaware of your scheduling difficulties prior to this response. I would be happy to call you after 5:30 p.m. I am usually in the office until at least 6:30 or 7:00, often much later. My previous calls were during regular business hours because that is when most people prefer to be called. I will call you today around 6:00.
Thank you and have a great day!
-Managing Associate for [redacted]
I look forward to speaking with her today.

The firm has been very helpful in working with me on my issues.

I have had nothing but great experience with Upright Law Firm . Everyone is so nice and helpful. Always wanting to know what they can do to help .

After receiving this former client's response, I called her and I was able to reach her.
We discussed her case and cleared up the confusion around the difference between being prosecuted for a debt (which is not legal) and being prosecuted for fraud (which is very much legal).  She decided that taking care of her criminal concerns was most important to her at this time and decided not to move forward with the bankruptcy.
She and I came to an agreement regarding her case she indicated that she was very pleased with the outcome.

Very professional and straight forward. From start to end I am very pleased with all aspects of my bankruptcy case.my lawer was excellent and on the ball.

So far UpRight law has been excellent and well connect with the client and responding in timely manner

I am the Managing Attorney at UpRight Law for Enhanced Service.  When I was informed of this complaint, I attempted contact with this client.  Unfortunately, I have not yet spoken with her.  I contacted her by telephone and by email.  I sent the following email to this...

client:Dear Ms. CLIENT,     I am a managing attorney at
UpRight Law and I was informed by the Revdex.com that you filed a complaint
against our firm.  I left you a voicemail about this a few minutes ago
and I am writing you now so you have my contact information written
down.  I would greatly appreciate the opportunity to speak with you
regarding your concerns and I am highly confident that we will be able
to find a resolution to put you in the best possible position moving
forward.     Thank you and have a great day!Managing Associate for Enhanced Services
I included all of my personal contact information for the client.  As soon as this client and I are able to speak, I am quite confident that we will be able to find a resolution to her concerns.  We would be very happy to get her case on file and help put her back on the path to financial freedom.

Very professional yet friendly. Makes you feel like you're in good hands

I am the managing attorney at UpRight Law for our Enhanced Services Department.  Immediately upon receiving this notification from the Revdex.com we went about tracking down the reason for this delay.  There was a technical glitch in our system which resulted in the delays and subsequent...

frustration felt by this client.  We sincerely apologize for our error.  The technical hang-up has since been resolved and the funds have already been deposited into this client's account.  We wish him and his wife all the best of luck in all of their future endeavors.

All my questions were answered in a timely manner and were as expected.

Upright kept the process as simple and painless as possible. We never felt like we had been forgotten, and we received regular status updates throughout the whole process.

So far I am very satisfied with Up Right Law. They are handling everything.

Initial Business Response /* (1000, 5, 2015/04/06) */
Good Morning,
The complaint referenced below has been successfully resolved. Please follow up with the client in order to validate. My rep who spoke with her and effectively resolved the issues reported provided me with an update as...

shown below:
Just wanted to send you the email of my conversation with Ms. [redacted] as you and I had discussed.
She felt like she was never able to get the help or answers she needed. She was not sure what steps were next and what to do with docs.
I informed her that that is exactly the opposite of how we want our clients to feel so I made sure to resolve that issue. She now knows exactly how to send docs in and in a timely matter to get her case filed this month of April.
Gave her my direct number so I will always be her point of contact and take ownership of her case here. Also gave her promo code to take our courses for FREE.
This conversation is exactly what she needed to feel like we are here working with her. She said I was able to resolve all her concerns, glad I am the one working with her and that I am an "angel" for helping her through such a stressful situation.
Please let me know if you need any more input from us.

I am the managing Attorney at UpRight Law for Enhanced Service.  When I found out about the issues that this client was having, I immediately called her to attempt to resolve her issues.  I have not yet reached her, but I am very confident that we will be able...

solve her problems when she has time to call me back.     When a client becomes non-responsive to our repeated attempts at contact, we often do not have a choice but to close out the file.  This is because active pursuit of a bankruptcy requires the help and attention of he client.  To reopen a case after it has been closed will sometime result in a fee when no explanation is given for the lack of responsiveness to our attempts at contact.  In this case, we closed this client's file when more than 6 months went by without any contact.  At that time, we did not know that such a period without contact was caused by the client's illness.  Now that I know about the illness, I am happy to waive the reopening fee.  As soon as she calls me back, I will be happy to inform her of this.

I am the managing attorney at UpRight Law for Enhanced Service.  Long before this complaint was issued to the Revdex.com, I was made aware of this former client's complaint.  She claims that she received an email from a former employee saying that she would be given a refund for $300.00 more...

than the authorization states.  We have told her many times that we will stand by anything she was told by our people if she can simply forward us that email.  She refused to do so.  I then obtained access to the email account of the former employee in question and searched through his emails.  I was unable to find any email communicating a refund amount $635.00 to her.  I have called and left her numerous voicemails asking for a call back, but she has not responded.UpRight Law stands at the ready to service her needs if she is willing and able to show us her assertions about what she was told are true.  Right now, all we have to go on is the authorization that was communicated at the time, which was a refund amount of $335.00.  We refunded that.  She told us she was told she could have another $300.00 via email, but has shown us no email communicating as much and my independent inquiry found nothing to that effect.  We are here to help when she is ready to talk.

I highly recommend Upright Law! The process was so easy and smooth and any questions I had were always answered in a timely manner. Great company!

I am the Managing Attorney at UpRight Law for Enhanced Service.  When I was notified about this complaint, I immediately got in touch with this client.  At UpRight Law, our highest priority is increasing access to justice.  We do that by bringing our clients through the bankruptcy...

process in as efficient a manner as possible.  In this case, we experienced some delays due to a family emergency on the part of the attorney assigned to the case.  While we understand that these delays can be very frustrating, the nature of the family emergency made it impossible for delays to be avoided.  When I became aware of the full situation, I contacted a different partner attorney in the client's district and asked him to take the case so we can move the client forward to filing right away.  he agreed and we are doing that now.  We expect to have the case on file in the next few weeks and we are very happy to continue helping this client on his path to financial freedom.

I am the Managing Attorney at UpRight Law for Enhanced Service.  When I was informed of this complaint I immediately called the client and we spoke for a few minutes.  There was some miscommunication somewhere along the line as to our telephone numbers and website address.  I gave the...

client our website address, telephone numbers and email address again, all of which are working without issue and have always been working.  I further gave him my personal telephone number so he can reach me at any time.  We're very happy to be able to help him on his journey toward financial relief.

I never got the help needed. I was given a local attorney in another city and not in Laredo. He said he could not help me. I wish I could get at least half my money back...