U.S. Anesthesia Partners

My husband had a surgical procedure and anesthesia was provided by Dr. Jennings through US Anesthesia Partners and we paid our out of pocket for the anesthesia bill (538.41) using the automated phone number on the bottom of our invoice. It showed up immediately on our FSA card account. Then months later they started billing us again for the same amount and I talked to them numerous times and sent proof of payment etc. And every time I would call they were the worst, so unhelpful. Anyway, the FSA card tracked down the payment terminal and apparently it went into a sister company account and they told me they would refund me the 538 and I could go ahead and pay US A again and it should clear matter up. SO I went ahead and paid US Anesthesia 538 again. And one week later I get another bill for 538! I just called and Greg told me oh the first 538 I paid was for another account and that account has a 0 balance, and that I now have two accounts with them - WTHeck! AND Greg informed me that the fraudulent 538 account they created has been sent to collections! Complete insanity folks. We've been going back and forth for 6 months...you can pay them but they won't go away.

I never once had issues coming out of anesthesia, Two hips two shoulder surgeries, one knee surgery, not once was an issue, until this. I did not awaken until 7 hours after the procedure began. I had every symptom of an Anesthesia Overdose.
I would have been nice to know this hospital does not use surgical teams, instead rents anesthesiologists. I never saw either of them again.

My blood pressure crashed to 64 over 40 something..

Anesthetics dramatically lower patients’ blood pressure, and everyone reacts differently. Determining how much anesthetic should be given to overweight patients can be especially difficult. In any patient, though, an anesthesia overdose can lead to a dangerous decline in blood pressure, and if doctors do not take action to raise the blood pressure, the patient is at risk for serious injury or even death.

MY hip replacements were two years apart, same surgeon , same anesthesiologist, same team.

My advise ask the question of surgical teams before saying yes. Rented aanything has no stake in what the job is.

In June 2021 I had cataract surgery. I received a bill and did not realize it had not been submitted through my insurance. I paid half of the bill in the amount of $425. Subsequently, my insurance paid 100% of the invoice at the contracted rate. I have been trying to get my $425 reimbursed for over a year. On 2-7-2022 I received a call from Gloria in billing for US Anesthesia Partners asking for my 2021 insurance policy, which I gave her. At that time she acknowledged I may be due a refund. On 6-8-2022 I called them again and was told I would receive my refund, I also verified my current address with them. On 7-5-2022 I called again and was told to wait 2 more weeks for my refund check. On 7-25-2022 I called again and talked to "Steve" and he told me this had to be submitted to their "Refund Department." I asked him to expedite it since it is long overdue and he agreed. On 8-10-2022 I contacted Blue Cross and the claims administrator initiated a conference call with US Anesthesia billing again, this time we got the same man, "Steve", he told us it had to be sent to the "Refund Department." Needless to say, I was not happy. I asked him to Fedex the check to me today, but he refused and said he would have to submit it to the "Refund Department," which is what he said he would do the last time I called! He also said he would "expedite" this request, again.

Nowhere in my paperwork does it say my procedure changed. My doctors office continues to say it was a routine colonoscopy. I would never use your company. At first your people are nice, but insist you are not incorrect. I have even sent paperwork to you and
so has the doctor. We have done what you said. IF it DID CHANGE, AS YOU SAY, I went in for a ROUTINE and that's what you should charge for! NOT my fault. I have read your negative reviews...why can't you be more sympathetic, IF it is as you say, instead of giving others more issues!

This company is awful. I didn't know about it but apparently one of my anesthesias during labor was performed by one of their doctors. They never sent me a bill and sent the debt to collections. A $400 only item that is now ruining my credit. When I called them to inquire, they said they have left a voice message. This is their voice message, after diffing for the number they told me: Please call number xxx-xxx-xxx. Really? How I would I know what it is? Why should I call such a number? No mention whatsoever of what it was!! Either get an automated system that can handle leaving a voice message or send written letters to people! Come on!! You are awful!!!

Out of the blue, they sent bill via email, rather via US mail with paper bill, with no information indicating who they were and why they wanted me tO click on a link to make a payment. Fearing a scam or computer hack or virus, I called the provided phone number to find out who they were and why they were sending an email demanding payment without any mention of the reason for a payment. The person answering the phone could not provide me with any useful information without my giving them my personal information, which I refused to do without evidence from them that they were legitimate and not a computer based scammer. We hung up without anything getting resolved. They sent me 5he same email once a month for the next three months finally indicating that a collection agency would be contacting me. I tried again calling their number but again they would not provide me with any information that would indicate they were legitimate and that I owed them any money. Fearing the consequences of a collection agency ruining my clean credit record, I did some research to find out who was behind the emails and found out it was the US Anesthesia Partners whose anesthesiologist worked on me 6 months previously, and I checked with my medical insurance company to learn whether I owed USAP any money. I did owe money, but 5he billing was terribly delayed and consequently not covered under the prior years deductible payment when the service was provided. After several phone calls with USAP to resolve the matter and to unsuccessfully getting them to send me a paper bill in the mail, I finally relented and went to their website and gave my personal information and made the payment. I hope it was the right 5hing to do, but I was worn out dealing with the USAP billing group on the telephone. Terrible service. I do not recommend this company.

This company is the worst when it comes to billing! I had a surgery in 2018 and paid them what I was told the amount was after insurance up front before surgery. After a month they bill me for the same thing I already paid them for and it was a hundred dollars less. So then they owed me money back. It took them 2 months to stop billing me and 2 months more to get a refund. Then in Sept. of 2019 they said I owed them 387.00. They couldn't explain for what.. I called my insurance and they said I owed them nothing and would write a letter on my be half. Well I called them and they said everything was taken care of. Well this July they had the nerve to send the payment to a collection agency and I got a negative credit report entry. This is wrong and I never had to report any business before, but I couldn't let them bully me in paying a bill that I didn't owe them for.

Consulted with a rep for a refund for services I did not receive. Months later, no refund and now I'm getting the run around.
Prepaid for services in March. Procedure was cancelled due to COVID-19. Consulted with rep over the past three months regarding refund. Last request for refund, I was provided a number that access a voice mail. Called three times, left a voice mail, no response.

I made contact on 4/8/2020 regarding a refund and after multiple other conversations with them, it is now 6/9/2020 and I still have not received it.
I had a medical procedure in October 2019. I received a bill from US Anesthesia in the amount of $1,825.41 and paid it in December 2019. My insurance reprocessed the claim in March 2020 and showed that I was responsible for paying $590.38 which indicated I was due a refund of $1,235.03. I called US Anesthesia on April 8, 2020 and spoke to Monica to follow up on the refund and it had not been processed yet. I called every other week to monitor the refund and each time, the representative said there was no activity on my account. On May 27, 2020, I spoke to *** and the refund still had not been issued so I asked to speak with a supervisor. A female supervisor called me that evening and said she would submit the refund request again. It is now June 9, 2020 and I have yet to receive any correspondence indicating the refund has been processed, nor has it come in the mail.

USAP keeps creating FALSE statements of our Anesthesia group to Hospitals administrators
USAP has been creating false statements of our anesthesia group, and sending these false reports to administration of different hospitals. USAP has been bullying our anesthesiologist by creating false statements of NOT SUPERVISING OUR CRNAS OF NOT FILLING OUT THE ANESTHESIA RECORDS. The problem is that USAP in this hospitals have the chief of anesthesia f4om their own group and they use this as power to bully our group and pribably other groups in Las Vegas. Nevada. We need this bulkying to stop immediately. I have the specific complaints and also the resolution of this complaints which the result were FALSE.

This group sent me a statement but has not been able to supply a detailed bill.When I would not pay from a staement they turned me over to a collector
The claim this is for services that the provided but United Health care has no record of their claim. I have asked for a detailed bill to substantiate their claim and so that I can file the claim with UHC. The have not been able to do anything but send a statement. I have not problem paying the bill but I will not pay anything without detail that supports the statement and gives ne what I need to pursue this with UHC.

USAP sent bill to collections without filing a claim with my health insurance that was in-network.
I had surgery on 8/13/2018 where USAP provided an anesthesiologist. I had already met my out of pocket and USAP was an in network provider. 12/21/2018 a collections account for $5,208 was opened for the balance, but they never sent me any correspondence and never filed the claim with my insurance company. I have had zero contact with both USAP or the collection agency therefore, I have no account numbers. My insurance company got in touch with them and were told that a claim would be filed, denied for timely manner clause and would be immediately removed from my credit report. Still, nothing has been done.

We had insurance with Health First via Tyler ISD, but US Anesthesia Partners never filed with them. 16 months later we get a bill for $1984.00.
Yes 17th 2018 my wife *** had arthroscopic surgery on her left knee at Texas spine and joint Hospital in Tyler Texas. 16 months went by from the date of service and we finally get a bill in the amount of $1984. I have contacted US anesthesia partners several times and they told me that they would work on it and would in fact call the school district I was employed with and Health First Insurance
who was the districts insurance carrier at the time I was employed there. I wanted to get a corrected bill before I paid. My deductible for the calendar year was satisfied and I shouldn't have owed much if anything. I never got a revised bill and each time I spoke to USAP they acted like everything I was telling them they were hearing for the first time. I wrote them a letter recently and soon after that I get turned over to Synerprise Consulting Service, Inc. The letter was sent April 9, 2020. USAP told me on more than one occasion that they would get back to me, but they never did. I have called them many times. I have an excellent credit rating of 834, but I am fearful that these incorrect billing practices will unfairly hurt my credit rating. Why did they not submit these charges to my health insurance? Why did they wait 16 months to bill me. Why will they not own up to their screw up and adjust any charges that may exist. Obviously I do not want to pay $1984.00 when the charges were not submitted at all to the insurance company. I do not want to give away my hard earned money when someone failed to do their job.

I have been repeatedly told this check was sent back to me. Obviously it was NOT.
I would like this removed from my credit report.
I have NEVER received anything from a collection agency. I pulled my credit and discovered this issue.

USAP did not file claim with our insurance. Billed client for entire amount. No resolution with billing department. Now in collections.
Date of service 9/10/19. Account number XXXXXXXX. USAP did not, and will not, file this claim with my insurance company. I've called multiple times and had my insurance company call them. The instructions were always the samedisregard the bill, it is being worked on. USAP confirmed that they accept my insurance PHCS. Now I've received a collections notice from Synerprise Consulting for the entire amount. I am disputing the charge with them.

I would leave no stars if possible. This company harassed me for a partial payment ($192.00) that was under review with my insurance company. I finally paid it so I wouldn't have to listen to them. My insurance paid them about the same time. Now, trying to get a refund from them is ridiculous!! A month ago it was going to take 4-5 weeks. So when I called today, it's going to be another 4-6 weeks. I'm a senior and need my refund. I will make sure to tell anyone and everyone I know not to use this group!!!!

had procedure done in dec'19 and bill has been incorrect. last statement received was 02/12/2020. this was a prepay of $1044.00
payment was made prior to surgery of $1044. payment was lost and when received showed a credit of $4015 which I did not pay. found out my money was posted to another account and had lost my $1044. sent cc statement verifying that this was made. received an email with numbers that was to correct the mistake but never received the cover letter explaining the mess up. i'm a self pay and have to turn in to be able receive monies back. this all started in dec'19 and is now 4 months old. I have spoke to numerous people including numerous supervisors who cannot seem to get this corrected. last statement received was 02/12/2020 and it was still incorrect. can someone with the authority to fix this be made available. I have 6 months to submit for payment and time is running out. seems no one in the organization cares as it's not their money. had 2 procedures down both with payments of $1044. the second was done on 3/2/2020 and still have no received anything for this one.

Bill received on 2/20/20 for 6/27/19 surgery requesting 2520$ more. No answer or return phone calls x3 asking for itemized bill.
Bariatric surgery on cash basis done 6/27/19. Just received bill from US Anesthesia Partners for $2520 dated 2/12/20. Unclear why the extra charges and why billed so late. Called 3 separate times over past week with no return call. Tried staying on line but after about 3 minutes it automatically sends you to voice mail. I have given contact info, asked for itemizes bill. Bill ID is XXXXXXXX. I am a physician as well and this is a very atypical bill 9late and additional charges on top of $2400 paid in cash prior to surgery. Just seems disingenuous.

Received a bill from usap of texas dated 12/31/20 for a date of service 7/25/18. Claiming 772.00. Contact t 1/13/20 reach jessica had to do more research would call back. 1/14/20 no call, I call reach david ,hold, got usap on line, has to do more research know why, because we don't owe, he would send eob you guessed it, he didnt call back,no eob. 2/18/20 receive anoth bill from usap I call *** reach sherilisa state we dont owe, get hung up on. Call back reach Terri she state we dont owe and will call usap, but do s, she o tuesday she would call me and conference, mon is holiday and calls to busy, She didn't call, I call tues aftnoon get Ginny repeat everything, she stae we dont anything she tries to conference call and I am hung up on. Call back insist to speak to supr, connected w/malcom. You guessed it , he need to trf to supplemental benfts supervisor, get henretta, also says dont owe, but to late in day to reach usap, but w/call back tomrw, tomrw is 11:11 still no call. I contact usap of tx, reach jeffrey *** who says received 2 pays medicare not the third, and pay from *** rest is patient responsibily, husband was waiting for a call so couldnt stay on just told jeffrey, if they got pay from med/hum then they aredone cant hose us for more, Diddnt get chance to state that now just bill after yr and half now claim we should pay, this should have been addressed at the time of service. I just told him any more from him I will call my lawyer, he said okay

I received a epidural that was placed incorrectly. I have contacted USAP multiple times without resolution. Account number XXXXXXXX
Account number XXXXXXXX

On 9/15/19 I was given an epidural by a CRNA that was placed incorrectly (intrathecal). It was evident the CRNA questioned if it was in the wrong spot but she continued to start the pump anyway. After complaining of my head pounding and my entire lower half immediately paralyzed I was able to have the pump turned off and offered a new epidural. That second epidural was never used because after it was placed my baby came immediately. I was not hooked up to monitors while I received the second one. This resulted in a ER visit and blood patch. The entire experience with USAP is baffling. I contacted USAP to come to a resolution of my $742.20 bill that only resulted in harm being inflicted on me, the patient. I was called by the anesthesiologist over my case, Dr *** He was apologetic and reaffirmed that my suspicion that the CRNA broke protocol was correct. After knowing it was placed incorrectly she should have contacted him. Instead it ended in a bad delivery for me and a ER visit 4 days later with my newborn being separated from me and formula fed instead of breastfeed while I was in the ER. I was told by the anesthesiologist that he would make it "right" on USAP and my portion of the bill. I never received another phone call after that. Just bills continued to come in. I contacted USAP countless times trying to get a resolution. I emailed one of their patient account representatives, Margaret *** multiple times. Then months later received a call from a representative of the anesthesiologist that called me saying he had requested my balance be removed and was told no by the billing department at USAP. I then contacted USAP by email and phone. I was told unless I have documentation of this conversation with the anesthesiologist I would do not have a case. How on earth am I supposed to have that? I don't record my phone conversations. I have been passed around USAP non stop. Not a single representative seems to want to find me resolution. Because of my experience I had THREE needles in my back in THREE days, I felt so sick after delivery I didn't even feeI I could hold my baby, I received a tape burn from being taped, removed and taped in one hour, I was separated from my 4 day old for 8 hours while in the ER unable to breastfeed and my baby given formula which otherwise would NOT have. I was physically and emotionally damaged from this. My husband lost more time off work while I was in the ER and he had to care for the baby. Yes, I sat in the ER for 8 hours alone away from my newborn while my husband took off a extra day of work to watch him at home so he wasn't exposed to anything in the ER. No one who has ever had a baby can tell me that being separated at that early in time for something preventable would be ok with them. That is crucial time for breastfeeding. Not to mention newborns stomachs lining are not completely sealed. Breastmilk, if available it very important in the first few weeks. Being a NICU nurse, solely breastfeeding was very important to me. Due to his experience I was unable to do that.