U.S. Anesthesia Partners

US Anesthesia Partners have not acknowledged payment. Sent to collections - SYNERPRISE CONSULTING SE. Same response.
They were PAID by the company requesting Anesthesia Services for a Colonoscopy, on X-XX-XXXX - X:XX PM by Shuja Naqvi, Research Consultants aka / dba, Biopharma Informatic, LLC. We heard the phone conversation personally. This was for a Research Study to Pre-Screen applicants for a new Colitis medication being developed. And now US Anesthesia Partners / SYNERPRISE CONSULTING SE have reported this False Claim to the Credit Bureau. If they cannot get the Billing correct, how can we trust them to do a medial procedure correctly?

Collections from U S ANESTHESIA PARTNERS
Recently, there are three collections from SYNERPRISE CONSULTING regarding the services provided by U S ANESTHESIA PARTNERS on my credit report. I had no clue what are the bills for? Because I have paid and achieved all bills received, marked my payment information on each bill, and never changed my address since 2015. After contacting SYNERPRISE CONSULTING, the collector on 11/22/2019, I was told all collections billed for a C-section I received in September 2016, then I was recommended to ask U S ANESTHESIA PARTNERS for more billing information. I called U S ANESTHESIA PARTNERS (North Texas) immediately on 11/22/2019, 11/23/2019, 11/24/2019 (left a message) and 11/26/2019, repetitively, and tried to inquiry my bills, and nothing was provided to me! I was told by the representatives the system shows UNKNOWN service on my account. I have been covered by the Blue Cross and Blue Shield since 09/2014. The funny thing is in the past three years, I never received any bills from U S ANESTHESIA PARTNERS. My address has not changed since 2015. I asked the representatives to provide my a solution. They failed! I explained to them how urgent my case is. Currently, I am under contract with a new house purchasing and trying to get my mortgage application approved. And the collections shows up suddenly. Because of those collections, bank will not release the loan to us. I kept a perfect credit score ALL THE TIME and U S ANESTHESIA PARTNERS ruined it totally. I will pursue legal liability for any loss caused by U S ANESTHESIA PARTNERS 's negligence and fight for my rights!

U S ANESTHESIA PARTNERS Katy, Tx. In Spring 2017, I had an elective ENT surgery with Dr. *** in Katy. Doctor's office negotiated the total costs and collected payment, over $4000. They apparently engaged U S ANESTHESIA PARTNERS for some services that I don't recollect what was. anyways...in Fall 2017, I see a negative credit report entry for $77. think about it, you pay for services for over $4000, and then someone coming back at you for another $77.

Called 4+ times for itemized payment statement from wife's 8/28 cataract surgery. Was told each time being sent. None received.Called 4+ times for itemized payment statement from wife's 8/28 cataract surgery, which I need in order to file for reimbursement. Was told each time being sent. None received.Payment of $450 was made by credit card over phone 8/26 or 27.Surgery took place at Baylor Scott & White surgery center, XXX XXth St., Fort Worth, Texas XXXXX.Patient's name is Donna ***, USAP account number is XXXXXXXX.

Sent my account to collections because they failed to properly bill our insurance.
I contacted the company on several occasions to give them information that I had already provided, on multiple occasions, before. 5 months after the procedure I received a collections notice because they still haven't filed a correct claim with my insurance company. The representative I spoke to informed me that they did indeed have all the information they needed to file the claim, but it had not been done and instead my account was sent to collections. These people are responsible for keeping human being alive during surgery, and can't even get their billing correct after multiple instances of being given all of the information they need.

This level of incompetence shouldn't be tolerated, and I can't recommend enough that no one utilizes this company for their medical care. Completely unacceptable.

Account from August 2015 was sent to collections with zero communication to me. I want to pay my balance in full.
This company is a scam. I called when a mysterious collection amount appeared on my account that I had no knowledge. I called this company and they could not find my account with my information and referred me to a debt collection company. I was never made aware if this debt as the company used the wrong address to communicate with me. I would have happily payed the balance in full. I want my account removed from collections and allow me to pay this company directly. So that the collection account can be removed from my credit report. The service I received was in August 2015 and the hospital nor this company never made me aware of this separate balance that was owed. This company did not contact or speak to me at all in the 4 years since the service.

Anesthetist charges for preventive procedure carried out by surgeon at Baylor Surgicare at Ohio Dr Plano being billed to me every month
Anesthetist charges for preventive procedure carried out by surgeon at Baylor Surgicare At Ohio Dr hospital Plano being billed to me for the fast 5 months. Account Number: XXXXXXXX
I underwent a routine preventative procedure (colonoscopy) as requested by my Insurance company(on completion of 60 years). I went to the surgeon Dr *** Struthers that was recommended by my family physician Dr *** arranged to carry out the procedure on July 18th 2019 at the Baylor Surgicare At Ohio Dr Hospital. The staff at the Hospital confirmed that the procedure will be covered by the insurance after consultation with the Insurance company and he can take the procedure and fixed the date for the procedure on July 18th 2019.
Initially when the first bill came we noticed that it was due to the insurance company's mistake not including the patient's name in the group policy. So we contacted the insurance company Anthem BCBS and after verification Anthem confirmed that they will re-process the claim.
After a monh we received the claim from the insurance that the procedure is fully paid and we have no copay. But we got a call from someone at their office, two months after my procedure, asking me to pay $1566. When I questioned for what it was at the hospital, I was told that I had done a surgery which required anesthesia and I am being billed for it. That itself was not true as no surgery was done but just a routine preventative procedure of colonoscopy. So I called up my insurance company Anthem and confirmed that the Anesthesia is also covered. We called the US Anesthesia and explained that they have to submit the claim to the Insurance. They accepted to reprocess it but sending the same bill to us. When I don't intend to pay this bill, and will seek legal recourse against this entity, if my credit is in anyway tarnished because of this. Meanwhile I continue to pursue them through phone calls to do the right thing and fix their billing error.

I received a letter of collections from this company. When you call it after hours it automatically disconnects. When I reach an agent at the number in the collection letter the agent doesn't address the company only answers with personal name. The agent asks for payment. When I asked what it's for the agent can only tell me it's for medical services provided and a physicians name associated with a date of service. I told the agent I have insurance she asks for personal information. She should already have this information if it's legitimate. The agent never verifies or asks who I am, only asks for the account number on letterhead.
Account_Number: XXXXX

US Anesthesia Partners has not provided any documentation of how and why I owe this additional amount after my insurance paid both claims submitted.
US Anesthesia Partners provided service to me on 2/6/18 for carpal tunnel surgery. They filed two claims for payment from my insurance, United Healthcare. One for the physician, the other for the CRNA. Both claims where paid and I had satisfied my portion of what was owed. Nine months later I received an invoice for an additional $1,131.78. Account #XXXXXXXX. At that time I called UHC to confirm the claims had been paid and I did have a copy of the explanation of benefits (EOB attached). UHC sent US Anes notice that this amount exceeded the patient responsibility amount. (Document attached). I received another invoice in January of 2019 and this time I called UHC and they conferenced in a representative from US Anes and explained that the claims had been paid. US Anes was stating that UHC took money back from the claims they paid, in which the representative explained to the US Anes rep that was not correct and UHC cannot take back money that was not ever paid to US Anes. I was concerned they were trying to collect the contracted discount that my employer has with US Anes ... which is against the law. After that conference call with UHC and US Anes, I felt as though the matter was resolved since the US Anes rep said she understood the issue. The next thing I received was a phone call from a collection agency, Synerprise Consulting. He explained I had thirty days to pay the amount or they would report the derogatory payment to the credit bureau. I, again, called United Healthcare for guidance as they stood by me that I did not owe this amount. I was instructed to call the collection agency and dispute the charges and request my file be turned back over to the provider, US Anes. So, that is what I did. I did call the contact and I was given at Synerprise and asked for some kind of itemization, proof, explanation of how and why I owe this additional amount when I show that both claims were paid. I since have sent three follow up emails to the contact at Synerprise to which I have received no response and let alone any type of documentation showing the paper trail of how this additional expense was computed. While, I know it is there job to collect bad debt, their practice is threatening and I felt "bullied" just to pay the amount or else. Now they have reported on my credit and my credit score has dropped more than 100 points. I have repeatedly told them I would pay the invoice if I could get some kind of itemized statement. The invoice attached does not reflect how and what the additional charge is for from invoice #XXXXXXX. The other interesting twist is that I had this same surgery done on the other hand two years prior, same insurance, same surgeon, same facility, same Anes group and I did not owe this much money as the patient portion. What they said I owe as my portion is more than what I owed as my portion to the surgical facility and the surgeon combined. That does not compute. After reading all the complaints on this website, it is obvious to me I'm not alone. I would appear US Anesthesia Partners exercises some aggressive and questionable billing practices.

The procedure that my bill is for was done in 15 minutes. The amount of the bill is way more than the doctor charged me! I feel I'm being overcharged!
I feel as if I'm being robbed! My bill evidently was being sent to a Dallas address since April, 2018. Neither my husband or I have ever lived at that address. The doctors bill as well as the hospital bill was received at our current address. Why wasnt your bill sent to me! Since my insurance at the time only paid $30 for the entire bill I am extremely upset. The hospital was able to reduce my bill, since I was basically having to pay for all of it. However, I guess because of my non-payment of the bill (which I still haven't seen) the rep I spoke to on the phone recently was unwilling to reduce the bill. I just dont feel like it is fair!

Already paid in full. There is no reason to call me. Stop having the robo-caller dial my number and request me to "call back." If you want to speak to me, have someone call me. At least update your system to see who has paid and make it stop the robocalls based on that information.

It's a shame that I have to give this company one star in order to post my review.

It is true what countless others on yelp, google and Revdex.com have said about US Anesthesia Partners (USAP) having shady business practices. I plan to send a complaint to the Attorney General's office as well.

Before my husband's surgery, we received a call asking for our co-payment for services. Ok, that's fair. However, I asked the woman if she had verified with our insurance company what the negotiated rate was because I wanted to make sure that I wasn't over paying. She assured me that she had so I went ahead and gave her a CC number over the phone to pay for our portion of the services.

After my husband's surgery, we received the explanation of benefits from our insurance company only to find out that we had been over charged several hundred dollars by USAP. I called the billing department and was told it could take several weeks for them to investigate. I look back on that and have to laugh because in reality, they had already been paid in full for their services both by the patient and the insurance company so what was there to investigate!?

I waited a couple of weeks and after verifying that I had not received a credit on my charge card statement, I called the billing department again. I was told once again "we are still investigating". So I told the woman to investigate all she wanted to but if I didn't see a credit on my credit card account within a week, I would call my CC company and dispute the over-payment part of the charge. When no credit happened, I did just that and my CC placed a credit on my account while they investigated and contacted the merchant.

At some point, US Anesthesia Partners finally credited our charge account but they must have never responded to our CC company's request for info because our credit card company never reversed the credit. We were unaware of this until we received another bill from US Anesthesia Partners. When we called to find out why, we learned that the credit company had taken the funds from them and also applied the USAP credit to our account.

The latest bill from USAP had a penalty amount on it. Frankly, none of this would have ever happened if USAP had simply credited the over-payment PROMPTLY in the first place like other medical professionals, hospitals and surgery centers do.

USAP refuses to remove the penalty amount. We will not pay it. If they choose to send it to collections, I will deal with that company separately. We did nothing wrong. Well I take that back, we should have read the horrific reviews on this company before my husband agreed to let them be involved with his surgery!

Revdex.com, I would LOVE to know why you give this company an A+ rating. Is it because they pay for it?

Horrible experience with this provider. The service was subpar and the billing was horrendous. We were quoted $805.00 for our procedure. Our actual bill came out to $1,566.00, Almost double our original estimate. When I called to get this resolved I was transferred several times and eventually led to an answering service. I will now be pursuing legal action. DON'T USE THIS COMPANY!!!!!!!

US anesthesia has not acknowledged the procedure on X-XX-XX was related to pregnancy, so my insurance will not cover the full amount of the bill.
US anesthesia billed my insurance company for "Subsequent Hospital Care," for a follow up visit by the doctor the next day after my wife received her c-section. US anesthesia never indicated to the insurance company that this should have been related to her post pregancy procedures, because if they did, then my insurance would have covered the full payment amount instead of a partial amount. I called the insurance to confirm that no where in us anesthesia's billing to them that they provided acknowledgement that the "subsequent hospital care" by Dr. Russell D. Chapman on 2/23/19 was pertaining to my wife's birth of our baby on 2/22/19. US anesthesia coding review of themselves in my opinion did not do a comprehensive check to insurance this was not a pregnancy related claim so that way the insurance could of paid more than the $74.55 on 5/2/19. Now I am being charged the remaining $224.33 for account #XXXXXXXX.

They never filed with my insurance. Then sent me a bill 10 mos. after procedure and sent to collections only one month later.
I had surgery on 5/18/2017. This company never even attempted to file with my insurance company. I then received a bill 10 months later (03/2018), which was sent to collections immediately one month after sending me a bill (04/2018). I found out about this because it showed up on my credit report. When I contacted US Anesthesia Partners, they were extremely rude to me upon answering the phone. They argued that this was declined by my insurance. My insurance company notifies me of everything that is filed and/or declined and there is no record of this anywhere. When I asked to speak to a manager, he transferred me to a generic voicmail, to which my call was never returned. It seems I am not the only one this exact situation has occurred.

Anesthetist charges for preventative procedure carried out by surgeon at Willowbrook Methodist Hospital being billed to me due to incorrect coding
Patient name: ***
Account Number: XXXXXXXX
I underwent a routine preventative procedure (colonoscopy) as requested by my Insurance company(on completion of 55 years) and GP. I went to the surgeon Dr *** that was recommended by my GP. Dr *** arranged to carry out the procedure on April 3rd 2019 at the Willowbrook Methodist Hospital. I did not ever engage any anesthetist. I was not aware that this was not part of the hospital or doctors services. The first I knew of the US Anesthetist Partners existence was when I got a call from someone at their office, two months after my procedure, asking me to pay $635. When I questioned for what it was, I was told that I had done a surgery which required anesthesia and I am being billed for it. That itself was not true as no surgery was done but just a routine preventative procedure of colonoscopy.So I called up my insurance company United Healthcare and asked them why they were not paying this and why was this entity contacting me. They looked it up and told me that the surgeon and Willowbrook hospital had billed them for the preventative procedure correctly and were paid, but the anesthetist had billed for it incorrectly and so was not paid. They said that the anesthetist needed to fix their billing code and resend the bill to them for payment. For the past two months I have been trying to get this entity to fix their error, to no avail. Each time I am being told that it is on hold and under review, but in the meantime I will get the bill reminders and it will be sent to a collection agency. What sort of hold and review process is that if I am still getting bills and there is the threat to send this to a collection agency? This to me is a plain and simple fraud. I don't intend to pay this bill, and will seek legal recourse against this entity, if my credit is in anyway tarnished because of this. Meanwhile I continue to pursue them through phone calls to do the right thing and fix their billing error so the insurance company can pay them.

If I could give them a minus score I would!!! My experience with them is terrible. I went on labor and for the next 7 months they kept sending me a bill for $4800 saying that I was responsible for it. I spoke with them and explained to them that according to my insurance benefits I was sure that I wasn't responsible for all that money. They ended sending me to collections, ruined my credit and then I found out that my insurance paid it off back on January ( before they sent me the first bill) now I have that in my credit and all because they did a mistake and I have to pay with my credit for it!!!!

I was sent to collections for two years with it reported to my credit because this company accidentally type their own address as mine for notices.
This company accidentally typed in their own address as mine and sent notices to their own corporate office with my name on it and my information for almost 2 years. They also sold my bill to collections who used the same address they were using (6606 LBJ FRWY Dallas, TX XXXXX) for notifications. The date of service is 7/12/17. I was sent to collections on 2/26/18 and did not know about it until 5/24/19. My account number with them is XXXXXXX. They have refused to take any responsibility or provide me any sort of compensation for my time in the fact that this is been on my credit due to a mistake on their part. I am also not able to get anywhere with their collection agency. I have documentation that my address was wrong with them as well as the fact that they have admitted to it to me. I'm at a loss but now I have a bill to pay and I was unaware for two years and they won't even offer any form of reconciliation.

I have continued to receive bills for paid services over the last year and a half. I receive a "past due" notice for already paid bills almost weekly. Each time I call their customer service, waiting on hold of course, I am reassured I have already paid the bill and that the notices will cease. They have not. I am concerned that this might be happening to other patients as well who may be paying instead of pursuing the matter.
Product_Or_Service: Anesthesia Services
Account_Number: XXXXXXXX

Paid in Full Account Sent to Collections
US Anesthesia put my account in collections with Syneprise (Ref: XXXXXXXX) stating that I still owed $50.00 on a $799.92 copay. When I discovered it on my credit report I disputed it. It was removed and then put back on. On 6/24/19, I sent proof that the account was paid in full to Syneprise. Anthony at Syneprise told me they had forwarded the information to US Anesthesia. That was a month ago and two follow-up phone calls have not elicited any response.