U.S. Anesthesia Partners

I was overcharged. I requested the refund of overpayment. They haven't given me my money back from an overpayment in June.
I have spoken to several people in customer service and all say the refund hasn't been requested by them and after the request it will take 30 business days. I overpaid in June. I started requesting the refund in October. It is now the end of January and still no refund. Customer service is still telling me it hasn't been requested.

Bill sent to incorrect address and then sent to collections. Company refuses responsibility.
Date of Service: 4-5-2017
Account#: XXXXXXXX
Balance: $118.50

This company sent bills to an incorrect address and ended up sending my account to collections. I called and had the address updated and requested a new bill be sent to my address. The first statement I received was from the collections agency. I called multiple times asking the company to fix their mistake. They acknowledged over the phone that the address had been updated yet refused responsibility for the issue and told me I would have to take it up with the collections agency despite the fact that it's not my fault the account ended up in collections. I should not be expected to deal with collections or potential credit reporting because they sent my bill to the wrong address. Customer service should offer to fix obvious mistakes on their end rather than make excuses and simply not care that someone else's life is impacted by their mistake. Very unethical business practices.

This company failed to submit my Chip information they failed to call me to let me know there was an issue filing my claim through my insurance and
I had a baby back in March of 2017 which I gave birth to at the Grapevine Hospital and had the Epidural through US Anesthesia in Plano, I gave the hospital my information Insurance and CHIP information NOW CHIP was going to cover the whole labor and delivery and this people from Anesthesia NEVER NEVER called me they kept sending mail to my old address and never once gave me a courtesy call to let me know there was a problem with my insurance, 6 months later I found out and I reached out to them and gave them the letter of coverage from the department if health and human services where it clearly said I was covered from 03/09 through 03/12/2017 when I submitted again to the Anesthesia company in plano 6 - 7 months after my child was born they told me that I was okay and CHIP was going to cover since it had been less than a year now I get a call from Benjamin *** from Center Consulting saying they are trying to collect. IT IS NOT I repeat IT IS not my fault the clerks are US Anesthesia ARE not doing their job in making sure they submit all information and contact patients to let them know there is something wrong. I did not hear from them until 6 months later after I gave birth and I have proof that I was covered through emergency medicare to cover all cost of labor and delivery.

The billing department is the worse I have ever had to talk to. They mess your account up every time I go to doctor. They won't help you just expect you to pay something not owed. Then when you won't pay they send you to a collections. There is not low enough rating for them.

I have made several phone calls and emails to have them send me a bill but nothing in return. I wasn't even aware I had a bill for them until the collection notice arrived. They are not professional and have not made any attempt as to contact me before or after the notice arrived. I have not moved in 2 years and still have the same phone number since I was 19. There is no reason they should not have returned my inquiry.

My experience is related to a bill for my daughter's procedure in August 2017. I spoke with someone several weeks ago about a phone call I received about a bill "we had not paid". We had received one bill and paid it promptly. They said they sent another bill for the "assistant" which was for the same amount but they had "not sent it to insurance" first. I asked them to email me a bill and they said they couldn't...I could check online after a few weeks I was told.
Today I got another bill for the exact same amount that insurance shows I do not owe. I'm concerned because this second bill shows "overdue" that they are going to try to send to a collection agency. Your only option to contact them is to "call the number on the statement" which means holding and still getting no resolution. My next step is sending a certified letter. This company is shady, or inept, in my opinion.

An unresolved clerical error continues to cause a bill to be mistakenly sent. Numerous calls and letters have not resolved the issue.
In June 2016 a covered medical procedure ($461.00) was done on patient. Doctor's office mistakenly entered incorrect medical code for insurance submittal. During the period of September 2016 to November 2017, patient has made 20 phone calls and sent two certified letters to US Anesthesia to try and resolve the issue. The insurance company even called US Anesthesia on patient's behalf with correct information, and the doctor has tried to get the correct code submitted. Many phone calls were never returned and promises were made that were not kept. After talking to 8 different people in the corporate office (Ronnie, Amber, Sharon Douglas, Lena, Ruby, Dahlia, Jaminika, Roxie) patient was assured in August 2017 that the code would be corrected and there would be no more bills sent. However, bills continue to come.

Business has failed to bill correct insurance company in spite of multiple attempts on my part, and has now missed filing deadline.
This issue is regarding a date of service of 11-14-2016. I underwent a medical procedure that utilized anesthesia providers affiliated with US Anesthesia Partners. My insurance was *** (***), and that information was provided to US Anesthesia at the time of service. In summary, in spite of numerous attempts on my end to have US Anesthesia bill the correct insurance, US Anesthesia has still not billed ***. Instead, they continue to send me bills for the procedure, likely because they have now missed the insurance filing deadline due to their faulty billing system. Below is a timeline of events:
11-14-16: Date of surgical procedure

5-22-17: Received letter from US Anesthesia stating that a glitch in their system resulted in billing delays, and that I would be receiving a bill for the 11/14/16 procedure in the upcoming weeks. I phoned them shortly after receiving this letter to confirm that they still had the correct insurance information. The customer service rep confirmed that they did.

8-16-2017: Received a bill for $1500 (US Anesthesia billed wrong insurance company)

8-22-17: Spoke with representative at US Anesthesia, provided correct insurance information again. She confirmed claim would be properly submitted.

9-20-17: Received a 2nd bill for same date of service

9-26-17: Phoned US Anesthesia to follow-up - spoke with "Cash". She informed me that the claim was filed with *** on 9-25-17.

10-20-17: Noticed that the claim had still not been filed with ***. Phoned US Anesthesia, spoke with MS. Oliver. She reported that my account had been sent back to the "review team" on 10-20-17 to "determine why it had not been filed with insurance).

11-15-17: Received another bill from US Anesthesia for the 11-14-16 date of service, this time indicating a "past filing deadline" adjustment. The amount I owed was now reduced to $750; however, this is not acceptable as I had met my out of pocket for the year in which the procedure was performed, and I would owe nothing had US Anesthesia billed my insurance correctly.

11-21-17: Phoned US Anesthesia Partners; informed them that this adjustment was unacceptable, as it is not my fault that the claim was not filed in a timely manner. Insisted on speaking with a supervisor. Spoke with Monique - she stated that US Anesthesia's records indicated the claim had been submitted; however, she phoned *** and they said they had never received the claim. She confirmed the claim would now be filed with ***.

12-28-17: Received another bill for the 11-14-2016 date of service; claim has yet to be filed with ***, in spite of numerous phone calls and attempts to resolve this matter.

Billing department failed to submit claim to insurance company despite having the information, sent me the bill,, then sent the bill to collections.
I first received a bill for anesthesia 3 months after having a c-section at Baylor University Medical Center for a total of $3,570 (all other services had been sent as s claim to my insurance, this one had not). I called the billing department and supplied them with my insurance information. I received another bill the following month for the same amount. I called my insurance company who informed me they never received the claim. I call the billing department again and spoke with someone who called themselves "Cash" and informed me that they had my insurance information on file, and nothing was needed, I was instructed to wait for it to process. I then received another bill the following month and my husband called to again give the insurance information and get some answers to which we were told they had to "verify the insurance before sending the claim". I called them the next day and was told they had my insurance information but had switched management of the billing department and would be processing the claim and again told to wait. I then received a final notice bill to which I called and was again told it was due to billing department issues and that it would not go to collections. I then received a bill from a collection agency. I called my insurance again who investigated and confirmed a claim was never sent in the entire 5 months I was told to wait on processing. My insurance representative then called USAP and was told they could not find an account for me and that they didn't even use synerprise collection company. The representative then called the collection company who could not find an account. I then called USAP and after several directions to dial a different number I was hung up on by a USAP rep, I finally spoke with someone after spending over an hour on the phone who informed me that the insurance company (baylor Scott and White was associated with the wrong phone number and therefore could not be sent for claims). My insurance information is not only available through the hospital that contracted USAP, but I have also provided all the information exactly as it appears on my insurance card to the company.This is ridiculous and seems illegal. I have been covered by my insurance company throughout the entire process, however USAP refuses to send the claim to my insurance company. I am disputing the collection and this bill should have been sent to my insurance company.

I requested they resubmit the claim with correct code. However, they send it to collection while telling me they are reviewing the claim.
Account #: ***
They did not submit correct diagnosis code to my Insurance to get paid and send me a bill. I had faxed in my operative report and asked my insurance company to call them and instruct them to resubmit the claim. However, every time I called in to check status they told me it is under review and now I got a letter from collection that ruin my good credit just in time to buy a house.

It is a very simple code correction. I had C-section to deliver my baby. The claim should be submitted as maternity related. However, they submitted as non-maternity related. What is it so hard that it took them 6 months to review and still reviewing? I feel they need competent people who care about the company if not customer.

Called multiple times , regarding bill that was sent to collections. I was told numerous time it would be taken out from collections
After receiving a bill from them I contacted them to bill my second insurance and provided the information. I kept receiving bills and I kept calling and everytime they would tell me "oh it wasn't sent to your secondary ignore the bill and we will resend". And that kept going on and on until I received collection letters and calls. I called again and they said they are sorry we can see you have been calling trying to resolve we will pull it from collections just ignore and bills there is nothing more for you to do we will handle it. But they didn't and I still keep getting letters from collections. Now my credit is ruined because they didn't bill properly and on time . They assured me it would be taken care of which was not!!!. It has been more than a year ! Last three times I called they said the exact same thing!. So why is collections still calling?. I called many times and provided my secondary insurance if it's to late to bill is not my fault!.

I had 2 procedures at Texas Children's Hospital in Houston, TX in January and May of 2017. I was asked each time to prepay USAP for the anesthesiologist's service during the procedure, and that after the claim was processed by my healthcare company (United Healthcare), I would be refunded a portion of that prepaid amount back. So, I prepaid $750.00 each time. It turns out that, although USAP is in-network with UHC, they failed to file medical claims for those two dates of service. This, I have been told by many UHC medical claims representatives over the ensuing months, goes against USAP's contractual agreement with UHC as an in-network provider. So, I filed the medical claims for those 2 dates of service, myself, on behalf of USAP. UHC processed the claims, and, as I was told initially, there was a substantial amount of the prepayment that should have been refunded back to me for each date of service (due to contracted rates being a far lower amount than the amount I was asked to prepay). It is now November, 2017. USAP has only refunded a portion of one of the prepayments (the March prepayment). UHC medical claims representatives and supervisors, as well as myself, have spent hours on the phone with USAP representatives since March regarding the January prepayment, and USAP continues to give me the run around as to why they can't seem to refund me for the portion I overpaid for that date of service. I have emailed explanations of benefits from UHC and copies of USAP's own invoices at their request to their insurance representative (Diane *** and her supervisor Dana *** and their prepayment representative Mildred *** They refer me and UHC representatives to each other and can't seem to send the $474.76 refund check to me that UHC's explanation of benefits states that I should receive. UHC medical claims representatives have stated that I should bring this issue up with Texas Children's Hospital, since undoubtedly other patients are experiencing similar problems with USAP. Also, I've been told to report USAP to UHC's fraud and abuse division. Furthermore, USAP refused to respond to my complaint via the Revdex.com.

This billing outfit is not professional. They make a lot of excuses why they make errors while they don't own their mistakes or responsibilities to render professional services. How can a legitimate physician continue to subject his patients to their professional incompetence ?

Medical neglect & breach of oral contract; overcharging; unfriendly to negotiate
On Sept. 23 my wife gave birth to our baby at Presbyterian Saint Luke's Medical Center. When she was in labor she was really in pain. So I contacted the nurse to get a anesthesiologist who happens to be in your company. His name is Filip T When he was there I asked him about the total price and told him that we don't have medical insurances but we are going to pay it out of our own pockets. His reply was about $600.

On Tuesday, Oct 10th, I called the billing department of your company and I was told by Lynn E that the total price of 8 hours' anesthesia is about $2,702, which is more than 4 times of the original price. This enormous amount and the breach of oral contract really astounded me.

In addition, during the anesthesia process, the pump turned itself off for about one hour, causing my wife to suffer extreme pain. And I had to call the nurse several times to get the anesthesiologist. Later, as my wife's cervix was further diluted to 6 centimeters or so, the epidural was not effective enough. My wife was again in excruciating pain. And again, I had to call the nurse to get the anesthesiologist to inject stronger epidural. This thing happened for two or three times.

On Oct. 17 I received their bill stating my wife owes $2,702 and their review on that day's anesthesia was completed. They didn't inform me anything about their review and just flatly told me our request for bill adjustments was denied.

My wife's name is Jintao L and my name is ***. My wife's account no. in their system is XXXXXXXX.

This bill should be $0 based on a revised operating report from the hospital. The company has done NOTHING to procure this information as they should.
I received this bill for $934.96 for a procedure that was miscoded in the OR the day of the procedure. This was the doctor's mistake, and then the hospital's. The OR report was amended, and all bills were adjusted except this one. This bill is based on the OR report with the error. On 9/19, I asked the company to review the bill and explained the error. I received a second bill in Oct. and it was clear the review had not happened. I called the company on 10/11 and was informed that the review was not going anywhere until someone provided US Anesth. with the amended report. I procured the report myself from the doctor's office. I have been directed to mail the report to no one's attention in particular to the PO Box on the invoice. I believe US Anesth. has not taken appropriate steps to resolve this issue like the other providers.

I had surgery on 02/17/2017 and this doctor agreed to a cash price of $710 which I paid in advance. I keep getting bills despite talking to them.
I had surgery on 02/17/2017 to correct a nasal breathing problem. I agreed to pay US Anesthesia Partners $710 in advance of the surgery which is the full price they charged for the anesthesia. I paid the bill by credit card and was given a reference number of ***. However, I've been receiving bills from them every month beginning in March through current. I have called them 5-6 times and each time they tell me that I don't owe that amount and they will fix it. The last time I asked for a supervisor and the representative said their isn't one available and she will call me back. Not only did I not receive a call back but the next bill increased by $900 to the current amount of $1,201.90. I just need someone with decision making ability to take a look at my situation and make the correction.

US Anesthesia Partners of Texas had my incorrect address to send me a bill after a procedure. They sent me to collections and will not rectify.
I didn't know I owed this company until August of this year. I was placed into collection at/or near August 2nd. I called and was advised by US Anesthesia that they didn't have my correct billing address to send me a bill for $175. The rep was kind and advised me that they would remove from collections and send me a bill. A few weeks passed *** said bill so I called back. I spoke to representative mid September. This representative advised that she can see the call logged when I called in August but they can't remove from collections. She also advised that they didn't have my correct billing information, but for whatever reason that was my fault(Even though all other medical providers who treated my son were able to bill me and collect payments.) When I asked about my phone number US Anesthesia advised that they had my correct number, but they never call anyone to collect debt, bc that isn't their procedure. Please understand my son was treated in Sept of 16. She advised no bill had been sent to my home. I asked for a bill so I could pay the provider what was owed. Today, October 14, 2017, I finally received the bill. It states that the amount was written off so there is nothing owed to the provider. Needless to say this is infuriating. All providers involved in my son's treatment had my correct address and were paid timely. Why doesn't US Anesthesia remove my account from collections and allow me to pay the debt that is owed? The only reason the debt was never collected was because US Anesthesia had my incorrect address (Even though my mail was forwarded.) US Anesthesia also had alternative means to contact me, but never even attempted to contact me once. I'd also like to note that the collection agency they sent the bill to has never sent me notice of collection. The only reason I know this has occurred was due to ME checking my credit report when a change occurred.

I too have had an awful experience with this business. I paid their invoice online and tossed the invoice. 30-days later, my insurance company wants to audit the expense on my HSA debit card. So, I simply called and asked to receive a copy of my invoice. I was told I could not and all I could receive was a statement (that doesn't have any details). Now I'm in a battle with my insurance company all because this company refuses to send me a copy of my invoice that they had emailed me. This is a waste of time. If I ever see their name again, I will refuse to use them.

Double charge for 1 service
My husband had surgery and was assigned a CRNA to manage his anesthesia. The anesthesiologist was NOT involved in the care of my husband other than stepping into the room to say hi CRNA Patty will be taking care of you today hope it goes well. We have since received the bill and we were charged for the service of the CRNA as well as the anesthesiologist. When I inquired they said that the bill is undisputable because they are a team. I work for a physical who has physician assistant's (PA) and nurse practitioners (NP) who practice under him and we DO NOT bill them twice for the care of a PA or NP.

This business continues to call me several times a day. Leaves a message with no name of the business and no reason for the call. I would like this to stop. I have no outstanding medical debt at all for myself or my family.