U.S. Anesthesia Partners

As the other reviewers, I had similar problems with US Anesthesia Partners. I found addresses online for this company in Fort Lauderdale, Florida and in Dallas, Texas. I sent detailed letters to six executives in these cities as well as to Texas State Representative Dr. John Zerwas who is affiliated with USAP. I never received answers to my letters but ten days later, USAP FINALLY filed a claim with my insurance, something it took a year for them to do. I encourage people to go online, get names of executives and send letters. I have never dealt with such horrible customer service, mistakes and lies. I can't believe they are in business, especially in health care.

Allied Ins EOB states I owed $591.93 My ck deposited 2/2018. The $5564.07 is a discount through PHCS. Collection company still calling. Harrassing me!
RE: Surgery Performed Oct 2016 Dr. Ryan *** Azalea Orthopedics, Tyler, Tx.
Before this surgery was performed, my insurance company, Allied National approved the surgery - I paid my deductible to Azalea Orth before surgery. PPO Network:PHCS
A few months after the surgery, US Anesthesia sent me a bill for $6156.
Apparently they had not filed a claim.
I contacted US Anesthesia:
Shortly after receiving $6156 bill I called them. They said they didn't have insurance information.
I gave it to them over the phone.
Then on 2/22/17 1:30 pm I spoke to T. Jefferson. Gave her all insurance info again and Faxed info to XXX-XXX-XXXX Attention T. Jefferson
On 2/23/17 Faxed Insurance information again.
On 4/11/17 10:18 AM Gave Ms. Smith all the insurance info again. She said she would send to insurance office again.
Spoke with my insurance company Allied also several times regarding the $6156 claim
At some point apparently my insurance company paid some amount.
9/16/17 I received a new bill from US Anesthesia for $3693.60
Sometime during all this, USA sent my file to a collection agency SCS Synerprise Consulting Services for the balance of $3693.60
SCS Synerprise Consulting Services, 2809 Regal Raod, Suite 107 Plano, Tx XXXXX XXX-XXX-XXXX
Creditor: US Anesthesia Partners Creditor Acct# XXXXXXXX Account #XXXXXXXX Date of Service: 10/04/16

After many more conversations with US Anesthesia and my insurance company, it was agreed that I only owed US Anesthesia $591.93
On 1/15/18 I received Explanation of Benefits from my insurance Allied National showing I owed US Anesthesia $591.93
In January 2018, Liz at US Anesthesia advised she would walk this over to collections dept and have collections efforts stopped after my $591.93 was received.
I mailed a check for this amount to US Anesthesia and it was cashed in February 2018.
Om 4/12/18 I get another call from same collection agency, SCS.
I need your help please to make US Anesthesia cease collections and undo any damage they have done to my credit!
They just will not listen to me.

I had surgery on October 31, 2017, and later discovered that this company had my address listed as *** ( I live at *** XXXXX) and listed me as not having insurance. I clarified my address and insurance with the company. I called them back later to assure that they had made the corrections. I received a statement from them, in which I called them for the 3rd time to assure that they filed with my insurance. I was told that it would be filed with the insurance. I have Medicare Part A & B, as well as a supplemental insurance; therefore, the balance should have been paid in full. Today, I receive a letter in the mail from a collection agency in regards to my account. Now, my name and credit history is blemished by the inadequacies of this company. I am very upset with this company turning this over to collections instead of handling their business properly.

US Anethesia billed wrong insurance and then sent medical bill to wrong address and then sent debt to collectors all without my knowledge.
August 4 2016 I gave birth at Baylor hospital in Dallas. I received numerous bills there after and paid all of them. Over One year later I received a phone call from a debt collectors (XXX-XXX-XXXX) stating I owed a medical debt of $8436.00 to US ANETHESIA. I immediately called the company to resolve the issue because I had never seen this medical bill and also I had insurance which would have covered it at the time.

After the first initial phone call with US Anesthesia ( XXX-XXX-XXXX) on January 5th 2018, it was discovered that they 1) billed the incorrect insurance company and 2) sent the bill to the incorrect address. I have never seen this bill and can't even confirm that is indeed my bill to begin with. They said they would review my case in 30 days to retrieve my account from collectors. My account number was XXXXXXXX . After 30 days (February 8th) I called back (with no resolution but to wait some more. I then preceded to call back every two weeks for a total of 14 weeks (last call April 12) . After 14 weeks US Anethesia claims they left me a voicemail with they're resolution to deny my claim, 1) I have no record on my phone of missed call 2) I have no record of a voicmail for the dates they provided (March 16).

I then reach out to the collectors to give them the correct insurance to settle the debt. Turns out the insurance I had (BCBS of LA) at the time has a statue of limitations of 15 months and will no longer payout medical claims past that time frame. US Anethesia purposely held onto my claim past the allotted 15 months before sending to collectors.

If US ANETHESIA had double checked their records with the hospital (Baylor) they would have received my correct information that all the other medical companies managed to receive. My insurance would have been billed correctly and they would have received payment. Or if not billed correctly I would have at least received the bill in the mail and could have reached out to correct the situation.

I should not owe any money for a bill I have never received and a bill that would have been covered by insurance if US Anethesia would have done their filing properly. This is there mistake and I willl not be held accountable for their actions.

I received a notice from a collection agency, after hours on the phone I finally found out that my supplement coverage had only receive the request for payment on March 9th, yet it had already been turned over to collection.

Here's the kicker, I told them that I had never received the first bill or the late notice... Turns out they had reversed 2 of my house numbers.

A couple of years ago sasme problem, turned out they were too lazy to submit a bill to my supplement.

It's not fair having to deal with these is, the hours and frustration cannot be measured.

We are disputing a $1500 bill.
I delivered my daughter on November 5th of 2017 at Harris Southwest in Fort Worth, TX. During the delivery I received 2 epidurals, neither one of which were successful. I delivered my daughter naturally without the relief of any anesthesia. We received a $1500 bill for the unsuccessful epidurals. We called the company and they told us in order to disputes a bill we had to mail a letter to an address they gave us over the phone. We did as we were told. A month later we received a billing notice for the same $1500. We called the company and they told us that our letter was under review and to disregard the notice. Yesterday, April 10, we received another billing notice for the same amount, saying our bill is past due. We called again and we're told this time that they never received our letter and if we missed one more billing notice we would be turned in to a collection agency. The only way to avoid such actions would be to agree to a 15 month payment plan, and then try to mail another letter to be reviewed. They also gave us a customer service email address we could send our dispute too as well (previously this was not an option). They said there were no supervisors we could talk to on the phone and no one we could speak with in person.

This provider was the anesthesia CRNA at my bedside that I was charged full provider, Anesthesiologist, charges for even though the provider was not even in the room. Additionally, I set up a payment plan but was harassed and threatened by a collection company which is illegal when a repayment plan is agreed upon. Then add in the fact that whomever is cashing my payments for this organization is holding my funds for 10 business days before applying my payment, sending me collection notices when they have the funds in their account. I received April's monthly payment without the payment I made in March applied to my account. This happens each and every month with this company, and even though requested they refuse to supply a statement each month with the applied payments because they have a habit of not applying them in a timely manner as required by healthcare law. The customer service department is rude and told me I must call every month to request an itemized statement even though it is required when you fail to apply the payments and I have requested it.

This company is terrible. They completely refuse to work with their customers. I had no idea I would be getting a bill from them and received it just within the time frame of when you can actually bill for services. After that, I called to set up a payment plan with what I could actually afford and they declined my payment and refused to set up the payment plan with what I could afford. I requested to speak to a supervisor, the representative placed me on hold for 15 minutes only to come back on and state that the supervisor would say the same thing. I continued to request the payment plan that I could afford to no avail. She stated I could request "upper management" to review my request and it would be resolved within 2 business days. I was called back and again told that they would not accept what I could pay as a payment plan and proceeded to tell me I could pay what I could but they would send me to collections in 180 days for not having my bill paid and not being on a payment plan. I called back a week later hoping I would get a different person or at least someone reasonable to speak with. I was on the phone for 50 minutes, placed on countless holds, interrupted when trying to speak and refused my request. I did get to speak to a supervisor this time, but she continually interrupted me and spoke over me. She kept referring to a "guideline" with which they were not able to set up a payment plan with less than the amount I was not able to pay. I requested she mail me a copy of this guideline. She refused. She stated that it was company policy to not share such information with its clients. Then after several more attempts to get this so-called "guideline" she slipped and said something about it being emailed within the offices. So apparently its nothing official, its just official enough to refuse to work with its clients. I work in healthcare and I have only been treated this poorly one other time, with the hospital through whom this anesthesiologist works. Absolutely ridiculous in my opinion that they are unwilling to take what a patient can afford. I have a budget just like everyone else and they refused to work with me to get the bill paid. Very unsatisfied. Any time I am having another operation I will be asking through what company the anesthesiologist bills.

Failing to bill the insurance on a timely manner and expecting the consumer to pay the full amount
I received a bill from you for $8,664.00 for a service on 9/1/2016. After 1 year of service I received a bill from you guys with no explanation about how the charge is $8664.00 . I reached out to your billing department and you guys said, you had delays in processing and did not receive the insurance details from the hospital. I reached out to the hospital to verify and they claimed to have sent you all the required details. So, typically you claimed that you got my address, name etc from hospital but not the insurance details. However, based on what you said, I gave all the insurance details on 9/28/2017. After several follow ups with your company, you company did not file the claim to insurance and sent the bill to collections. The collections team finally co-ordinated with you guys and sent the claim to insurance by end of december-2017. But then insurance denied that claim stating it was not filed in a timely manner. I again kept calling your billing department. But your billing deptarment guys kept saying that, your company did not receive the communication from insurance, and also your billing dept kept saying that my account has now no balance and shows 0$ to be paid from my end. But now, when I check online on your website, my account shows a balance of $8,664.00 .

My account was sent to collections, even though I was on an automatic payment plan.
I set my account up for automatic payments to be withdrawn each month. Three payments were taken, and then my account was sent to collections. When I reached out to the company to find out why they did that, I was told that they could not give me an answer. A manager refused to speak to me. The representative on the phone said that none of it made sense and I should file a complaint. In addition, my account balance said that I owed over $800 even though my original bill was around $500. The representative on the phone said that online account never worked either and I only owed $400. I offered to pay the balance over the phone and the representative said the manager would not let them tale the payment.

Customer service is not a strong point with this business (XXX-XXX-XXXX). After being transferred from one office to another, I was still patient and courteous with whomever I spoke with. Despite my patience I was interrupted and talked down to. I eventually spoke with another office (XXX-XXX-XXXX) and things were much smoother. If you are self pay and want your discount, do not call the number on the bill! Please call the number ending in 5000, and ask them to apply the discount to your account. Clarissa was a saint and very professional, and she handled my case quickly and without hassle. Save yourself the frustration, because the first office is there to get as much money out of you as they can. Poor poor business practice

I didn't even know I had an outstanding bill until it showed up on my credit report for collections. I had surgery in January and now it's on my credit record.

Luckily I have a credit monitoring service so now I can work on figuring out what happened and why I was never contacted. I don't understand how these people are in business. It's pretty obvious that this is how they operate with all the negative reviews out there. It's pretty pathetic since these services are medical and not for some random services or goods for people trying to overextend themselves for credit.

And the timing is prefect also, my family lost everything in Harvey and that's exactly when the bill was turned over to a collections agency so I guess they weren't even going to take the hurricane into consideration for anyone unable to pay. But even with the hurricane and the bill being turned over to a collections agency, I never received any notice from either company. This must just be their MO, create a bill and turn it into collections within a few months.

It's pretty disgusting that they exist.

My account balance was paid in full and on time by my health insurance, and regardless of that USAP sent my account to a collection agency.
Although the balance on my account was paid in full on October 16, 2017, US Anesthesia Partners of Texas (USAP) sent my account # X-XXXXXXXX to a collection agency on January 24, 2018. Later on, instead of taking full responsibility for their actions, they left me on my own dealing with the collection agency for me to fix their mistake.
In July 18, 2017, I had a medical procedure and was provided anesthesia services by USAP, then on October 16, 2017, my health insurance, United HealthCare, paid in full the claim USAP had submitted. As I started to receive statements with a balance due of $207.48 after my insurance sent the payment and phone calls reminding me to pay, I contacted USAP six times between October and December 2017 to explain that I did not owe anything because my health insurance had paid the claim at 100%.
The USAP representatives I talked with usually gave me the same response: "your account is under review, and it will take 30 to 40 days to make the adjustment." I always told them that my main concern was to be sent to a collection agency for something that I did not owe and have my credit score affected. I was always assured that that was not going to happen because accounts under review were never sent to a debt collector. Regardless of the payment in full and their promises, they sent my account to a collection agency.
I want to be clear that in November 2017, both my insurance and I sent USAP my Explanation of Benefits Statement (EOB) as a proof of payment, and they confirmed it was received. But regardless of this, they did not care at all and did not adjust my account.
I received the letter from the collection agency on February 14, 2018, and I contacted USAP the next day. A USAP representative told me that they had the EOB sent by my health insurance, that they were aware that I did not owe anything, and that my account was sent to collections by mistake, but I had to resolve this issue directly with the debt collector.
All this is unethical and unfair because now I am wasting time, money, and effort to deal with a collection agency for a debt I do not owe.

They will not refund my accidental overpayment
On December 23 I accidentally made an overpayment of325.00 to my account. I called that day after it posted and was told by a "supervisor" that it could take up to 7-10 business days to get back on my card. I waited 15 business days and still no refund. I called back and was told it actually takes up to 30 days to be reimbursed. It is now two months later and I am still being told that I have to wait. Every person I have talked to is a "supervisor" and that I just have to wait until the billing department has time to review my account. This is completely unacceptable. My account no. Is XXXXXXXXX

Summary-I paid my bill and several months later (after multiple conversations with US Anesthesia) I am still receiving past due notices and received a letter from a debt collector. They have not been able to resolve the issue.

Oct 11, 2017 - I paid the bill online via my bank website.
Oct 18, 2017 - Check was cashed by US Anesthesia
Nov 21, 2017 - I received a past due notice, so I contacted US Anesthesia by phone to discuss, and per their request I emailed in my proof of payment.
Nov 22, 2017 - I received an email response that they did in fact receive my payment, but it was deposited into the wrong account. And since that wrong account was over paid and refund was sent.
Nov 27, 2017 - I responded to email inquiring how to proceed to get this resolved. I never received a response.
Dec 4, 2017 - I called US Anesthesia again to follow up because another late payment notice was received. They promised to do research and get back to me within 24 hours.
Dec 13, 2017 - US Anesthesia called to let me know a refund was issued. I asked a few questions, but he couldn't answer any of my questions. I also asked who the refund was issued to. He suggested it was sent to me. I inquired why I would received a refund if the original payment was deposited to incorrect account. He promised to do research and get back to me in 24 hours.
Jan 18, 2018 - US Anesthesia called to let me know that if I have not received a payment within 7 days I should call them back and let them know. I advised them this has been going on since Nov 2017, but they indicated this was how the system worked.
Jan 31, 2018 - I called US Anesthesia to advise refund wasn't received. I inquired if issue would be resolved and my account cleared. They told me they would research and get back to me. I have not heard back.
Feb 6, 2018 - I received a collection notice from Dept Collector in the mail.
Feb 6, 2018 - I called the dept collector and explained the above.

I made the payment and have provided the proof!
Product_Or_Service: anesthesia services

My mom had an outpatient thyroidectomy at St Luke's hospital in April of 2017. She had no insurance at the time. We negotiated with the surgeon before surgery and the company (Baylor) charged her $900 for the whole surgery and follow up visit which we paid up front. We also paid St Luke's upfront. The only terrible mistake I made was not finding out about the anesthesiologist that will be involved and negotiating so that all that will be paid in full before the surgery. After the surgery we received a bill of $4800 from anesthesiologist. I called and explained our situation in June that we had no insurance. They were not willing to cut down the price. Finally in July they offered us 60% discount which amounted to us coming up with $1800. The guy I spoke with said he will forward the account to the board and see if there are any other discounts that can be offered. We should hear back in 30 days. I waited but no one called. In August, there was a storm in Houston and it took a while to recover. Since I did not hear from them, I decided to call in October and at that time they told me they had forwarded my mom's account to collections. I was so furious and explained they promised to call and never did. I also explained that we were caught up with the mess created by the storm. They transferred my call to a manager who advised me to mail a letter the US Anesthesia partners the Dallas office explaining my situation. I contacted the collections company. At this time, the collections company said they can't offer me the $1800 settlement. It had to be $2700. I paid only $1800 and mailed in the letter to US Anesthesia explaining the situation and that I had paid the $1800. After mailing the letter in October, I have called almost every week to see if they got the letter but they told me no. I remailed the later last month again and called. Still they said no letter mailed. I asked if they received the $1800, they said no when clearly the collections company told me they had forwarded payment in November. I asked for an email address or phone number to talk to someone, they refused to give me. I asked to talk to a manager, they told me they are busy and will call me back. I have waited and waited and still no call back. Collections keeps calling to pay an extra $900. This is an anesthesiologist that left my mom with broken teeth which we still have to fix. This is the most horrible company to work with. I will not advise anyone to do business with them. Poor customer service!!! No concern for the patient!!! Just definitely terrible!!!

Make sure you ask what the bill will be prior to service. Charged $1,100 for 86 minutes. Extreme nausea in hospital and at home, no patient follow up or check in. Was the anesthesia administered, yes. The typical side effect of anesthesia is nausea so why didn't they check in on the patient? Or give something else besides Zofran.

I was contacted 5 months AFTER a procedure asking me to pay a balance due. I never knew I had a balance because I never received a bill or statement. I was harassed with phone calls for 3 months even though I kept requesting a bill be sent to me. I spoke with many different agents regarding this matter for months and still never received a bill. I did not have an account # nor would they give me a physical address to which I could go pay it. Even after requesting a bill EIGHT TIMES and received nothing they threatened to turn it over to collections! I have excellent credit and intend to keep it that way so I paid over the phone requesting an emailed receipt as well as a receipt via u.s. mail. I have yet to this day received either. I DO NOT RECOMMEND using this company EVER!

Provider still attempting to collect money from Veteran despite repeat attempts made for provider to bill Tricare West correctly. VA authorized.
Repeat calls made with service member on the phone with the Veteran Chioce claims specialist to attempt to address billing problems. The surgery and service provided was approved and authorized in accordance with the Veterans Chioce program and Tri West. This provider despite being informed by the VA and Veteran refuses to correct billing and submit in accordance with information given and is attempting to send a combat Veteran with a direct service connection injury to collections. Surgeon and all other providers involved have had no issues being paid. This provider refuses to address the situation and is attempting unfair and unjust collection actions despite all reasonable attempts on the Veterans part and that of the payer source to remedy the billing.

Will not file claim with insurance company
USAP provided services to me in the hospital. They never submitted the claim to my insurance and instead billed me for the full amount. Now the account has been turned over to their collections agency. USAP tells me to call the collections agency to get it submitted (that they've sent all the information in my account to them), the collections agency tells me they need information from USAP to submit the claim. My insurance company tells me I can submit the claim myself to ensure it is filed timely/before the deadline however neither company will give me the claim.
They prefer to NOT file with my insurance and instead make me liable for the entire/full amount.