U.S. Anesthesia Partners

I had my surgery on November 15, 2018 at
Texas Health Center for Diagnostics & Surgery Plano on 6020 West Parker Rd, Plano,TX. Pinnacle Anesthesia was in charge of my anesthesia during surgery. Since my surgery I had been waiting for my itemized bill from them. They had wrong address on their file and had been sending the mail to wrong address. I called them several time regarding my bill no response. Last Friday April 19th,2019 finally they returned my call saying that they send my bill to collection agency. I asked them why they did not try to reach me they said they did. I tried to reach them before April 19,2019 and they did not reach out. I asked them that I am not at any fault for my payment since I did not receive anything over the mail and no communication last 4 months. Their practice is not right. They did not make sure they had the right address. They are blaming the hospital for the wrong address. They are not taking any responsibility for their actions. I have a very good credit report and because of Pinnacle Anesthesia I will get affected. They need to fix this. Please help.

they created multiple accounts under my name and tried to charge me 3 times. They refuse to send me a itemized official receipt for what was paid
I prepaid for a scheduled surgery the agreed amount of $760, amount was agreed with my doctor. My credit card was double charged $760. I never received a proof of payment/receipt for that payment. I am already disputing the duplicate charge with my credit card company. 2 weeks after the surgery I received a bill with a different account number charging me $3315 for the same procedure. After several calls and emails, I still have not received any official documentation that shows all the account numbers they created for me in an itemized bill with a receipt for payment. I am afraid a few years from now they will try to charge me again or send me to collections so I need the itemized bill. They have not sent it and stopped answering my emails

I spoke with company every week or two. Company sent me to collections even tho I was told to ignore bills and my review of hardship was processing
I called in and spoke with the company from the moment I got the first bill and every 2 weeks after. I answered EVERY call they made to me. I even made some payments. Finally I was approved for a hardship from the hospital and I forwarded the approval to them and called They got it and told me a 45 day processing. I was told to ignore the bills and no further payment was needed till it processed. Next thing I knew I was in collections ONLY 2 WEEKS LATER for the full amount. I called super upset and they admitted fault and told me they would remove me from collections and process the hardship. Today the supervisor called and told me that I had to pay collections but only $460 and they would tell collections that. I told her this was unacceptable. I need to be pull WITHOUT AFFECT TO MY CREDIT and this needs to be corrected 100%. She says they cannot do that and they are sorry that their employees are not trained to have told me "policies" but that there is nothing they will do.

They are Balance billing me. Not only do I not owe the amount they are asking for, they were overpaid and they actually owe ME money.
This company was used for my C-section on 4/17/17. I paid 678.62 by debit card in October of 2017 to settle my bill and insurance paid the rest. I dutifully confirmed that they were paid in full. In November of 2018 I started receiving bills for 48.82. I called insurance and insurance called them and settled that it was an accounting error and I did not owe that amount and it would be fixed. Insurance has explained that the 48.82 would be balance billing which is illegal in Texas. I called US anesthesia and they said as soon as the insurance sent over the EOB again it would be settled. About a month later they confirmed that they had received the EOB and could confirm that I should not owe the 48.82. Next month I received another bill. The bill only shows partial information, it's not line item so it's impossible to tel what exactly has or hasn't been billed or paid for. I contacted US Anesthesia and they assured me that it was being reprocessed. Finally in February of 2019 they were still sending bills so I message with them and ask for a line item bill with all payment records on there. They assure me it will be mailed out soon. A month later no line item bill but another request for me to pay 48.82. I called and asked for my line item bill again and they said they would email it within 24 hrs. Two days later still no line item bill. I call again and explain to them that it looks like they are refusing to give me the bill so that I cannot file formal complaints. They say they will send the bill again and I finally get it. The line item bill makes it clear that I do not owe them anything and they actually owe me $12.20 because they were overpaid to begin with.

Medical service provider continues to bill for services covered by Humana medical insurance plan.
EOBs clearing indicate patient out of pocket is $0.
US Anesthesia Partners is an in network contracted provider with Humana. The provider billed Humana for the specific services. Humana provided EOBs to reflect that the items are covered services which are discounted under the contracted plan. The patient amount payable after deductible (which was paid in full) is $0.00. The provider continues to bill for the services and reported the supposed unpaid amount to the credit bureaus. Furthermore it is impossible to speak to anyone in the billing department at US Anesthesia Partners as they never answer the phone or return messages.

I have called and made two payments on Feb 4, 2019. US Anesthesia has offered me 60% discount of total amount to pay it off so I did. The reason I made two payments because they told me the amount was too big for one transaction that's why I paid twice.
I have called many times to require an itemized bill for this payment so I can send to my insurance company. And every time I call they said my account is still making adjustment. Today I called US Anesthesia again and someone told me I only made only one payment'!! I have all the proof of bank statement to show that I paid twice. Please clarify and adjust this payment statement for me as soon as possible! And I do need the itemized bill.

I was billed by US Anesthesia and I paid the billof $2118.97 November 2, 2018. My Insurance Company was also billed and also paid the bill. $2273.18. I called USAP on 1/4/19 spoke to Tiara, advised her I paid the bill and Insurance paid the bill. I was advised I would only get $1276.46 refunded. I advised her that was incorrect. we went over the billing and my refund should have been $1550.68. I received a check of $1276.46. I called USAP again 1/17/2019 spoke to Michelle, 1/21/2019 spoke to Mariah, 1/21/2019 spoke to Erica, was transferred to Michael ***. 1/25/2019 spoke to Shenay, transferred to Michael *** I am owed a balance of $209.78. Mr. said he would process and call me back in a couple days. 2/4/2019 Mr. called me to see if I received the check, I advised him no check and asked when was it mailed? He couldn't give me an answer. 2/11/2019 Mr. called asking if I received the check, still no check. I asked again when was the check mailed? He couldn't give me a date, said he would look into it and call me back. Today is 2/21/2019 I still have not received a phone call or a check.
Account_Number: XXXXXXXX

Us Anesthesia Partners missed billed me 30 times the amount of the services rendered. they have no urgency to resolve this matter.
I am seeking help on medical over billing from the company US Anesthesia Partners. My husband and I are going through IVF, and I had a procedure done on June 12, 2018, I received anesthesia for approximately 30-45 minutes. in August I received the statement for the anesthesia in the amount of $661.87. At the time we had multiple medical bills coming in so I didn't think anything of it and paid it, a few weeks later my husband was filling bills away and questioned why we were charged $13,640.00 for 30-45 minutes of anesthesia. I called the insurance company and they let me know that US Anesthesia Partners had over charged both myself and them. Insurance had sent me a new explanation of benefits(EOB) showing the correct amount that I would have owed which was $85.91 equalling a total bill of $859.10, I called US Anesthesia Partners and spoke with a manager named Michael *** who said he would look into it. I called daily, to get an update on my refund. Michael *** would give me excuse after excuse as to why nothing has changed, and it was usually always my insurance fault since they have not received a new EOB. I asked if I could email him over the EOB to expedite the process which I was told I could. a few weeks go by and I called to get an update and I was then told what I sent over would not work. We went round and round for 4 months. an hour of my time 3-5 times a week trying to get this resolved. FINALLY we got our refund in November. on January 18th I received a new statement from US Anesthesia Partners for $26,378.55. I'm not sure how I go from getting a refund to be billed over 30 times the amount. I have called and spoken with Michael *** on a weekly basis I have asked to speak to his manager and he "forgets to have his manager call me" I've asked for a time frame of when the billing department will have this resolved and "he doesn't have one" I have perfect credit, and I refuse for a bill I'm not responsible for to go to collections and ruin my credit for their mistake that they don't seem to care about fixing. this has been going on way to long and I just need this to be resolved so I can move on from it. They are hindering my daily life by the stress of a bill I should have never received.
My husband and I both work in customer service and expect to be treated on the same level that we treat our customers in our corporation on a daily basis. This is pathetic that I have had to deal with them for the past 7 months with no resolution in site and no urgency to resolve the matter on their end. The only time anything has been done is when I contact the company to follow up in which I get misleading responses every time regarding my account and when its going to be resolved.
Account #XXXXXXXX

Charity approval letter from the hospital was sent to USAP. While under review the account was sent to collection with no notification and no letter.
SCS Account Number: XXXXXXXX
Patient Name: ***
USAP Account Number: XXXXXXXX

I am ***, the husband of ***, and I'm disputing the validity of the account balance.

My wife *** had emergency non-elective surgery on the right hip on September 9, 2018 and was uninsured at the time. Since then she has turned 65 on 11/15/2018 and is now covered under Medicare.
West Houston Medical Center granted us a 100% charity coverage in writing dated 11/01/2018 and our balance was reduced to $0. U.S. Anesthesia Partners was sent a copy of the charity approval letter on 11/13/18 for their charity program and they acknowledged receipt. I also sent a copy of a letter from the surgeon's office Dr. *** Adu-Lartey of Houston Spine Institute on 11/21/18 per their request.

USAP stated they would review the letters they requested and received and send me a letter concerning the review results, and it would take 30 to 45 business days to occur from 11/21/18. This letter was never sent, and my account was sent to collection on January 23, 2019 without my knowledge, at the same time I was staying in touch with USAP and checking on the status. They also said I would receive a 60% self pay discount if their charity program did not honor the hospital grant, and this also did not occur. I requested that they recall the account from collection, and they said that the recall request to SCS has been made. However I'm not sure that has happened, since the other things I have been told by them have not turned out to be true.

From the following parties we received changes of our account balances to $0 after I complied with their requests to send them a copy of the WHMC charity approval letter: 1) The emergency room Dr. *** 2) the radiology company, 3) the bone scan testing company, and 4) Dr. *** of Steepletop. I expected the same from US Anesthesia Partners, but this did not occur. I believe they USAP failed to act in good faith and did not send me a decision letter or call me with status updates as they said they would.

We believe the balance should rightly be $0. The account should be recalled from collection.

This company has an entirely overly aggressive billing/collections department. I had surgery several months ago and have paid all bills received. A couple weeks ago I started receiving calls from an unknown number, which I do not answer because of all the telemarketing, political and scam calls I receive, and they would leave a voicemail something like, "We are trying to contact you regarding an important business matter." I'm sure many of you know that this is almost the same exact message left by scammers as well, so I ignored the calls at first because I always pay my bills. After having received dozens of calls from the same number, with the same message, I spend some time today to follow-up. First I search for the 407 area code number and find it is related to USAP, who I was not aware of any personal business relationship, and some search results refers to scammers. Then I search for the 800 number that they left in my voicemail to call them back and find out that it's also either associated with USAP or there is a Google result for "Don't get financially shocked by a utility scam - CBS News." Seems like my instinct could still be correct, so I call USAP. My first call is disconnected. The second call gets me through to a rep, Alicia, who needs to know my complete name, address, phone number and birthday before they can help me. I express my concern and they agree to only use my telephone number to see if I am in their system. They tell me I am in their system but can't give me any additional information. I ask to speak with a supervisor and my call is disconnected after being placed on hold. I call a 3rd time and speak with Brittany explaining that I was disconnected after being placed on hold for a supervisor. Of course, she also needs to know far too much and I express that I am trying to reach out to them before filing a complaint about business practices with the Revdex.com. She places me on hold and I am finally able to speak with Tina, who identifies herself as a manager. Of course, Tina can't tell me anything either, I'm sure because of HIPAA or some other policy, however it's quite difficult. It seems the scammers out there and this company, that I do not know, needs the same information scammers would need to steal my identity or otherwise complete some nefarious task. I express to her that I am disappointed that they would choose to call me so many times without at least first sending me a bill that is allowed to go past due. I find out that my 1st bill from them was sent on 1/23, not even 30 days prior. This is even more challenging because they are calling me dozens of times to collect on a bill that was sent out just a little over 2 weeks ago. I find this practice completely unacceptable. Tina agrees to send a copy of the invoice to address they have on file. I ask that the invoice include the provider's name so I can also file a complaint against them. At this point, only time will tell, but this experience with USAP is not off on the right foot.

I had a surgical procedure done 3/30/2018 that was a *** Select Program. This program offers various procedures at various facilities that have a zero co-pay. The services are BUNDLED and the providers are paid by the Surgical Center where the procedure was done. Six months after the procedure, I received a bill for anesthesia. *** no longer mails EOBs and basically I forgot that I shouldn't owe them, so I paid with my work related benefit card. I kept thinking about it and asked a colleague who had referred me to the provider for the procedure and she said, "No. Absolutely not. You were not responsible." So I started trying to get my money back which is $352.82. All I've got from them is the runaround. I have talked with MULTIPLE people (including supervisors), emailed the billing complaint line with the EOB. Faxed the EOB directly to them. My insurance company has called them. This has been going on since October 2018. Today, I was told it has been sent for review AGAIN. How many times do they have to review? The EOB CLEARLY STATES I AM NOT RESPONSIBLE FOR THIS BILL. But I'm getting nowhere. My insurance company was going to call them AGAIN today but really this is just a game they are playing. They think they can ignore me and lie to me until I give up. I'M NOT GIVING UP. They owe me $352.82.
Product_Or_Service: Anesthesia for a *** Select Procedure

My wife *** had hip replacement surgery involving hospital overnight stay. They US Anesthesia Partners of Texas sent the wrong code to our insurances carriers i.e. United Healthcare & medicare. 11/14/17 total hip replacement they claim to still be looking into the matter. I've spoken to 7-8 representatives even mamagers who claim to look into the matter. Two weeks ago I received a collection notice for Synerprise Consulting Services in the amount of $2,186.18 . The bill originally was for $265.02. I told them we shouldn't have to pay for there mistake but would in order to keep my good credit they said that wouldn't be necessary and they would resubmit. I said this has caused a great deal of stress on my wife & myself & that this should have been corrected long ago. Again, I was told today that the manager had no authority to make any changes and they would have to look into it and get back with me. I have been told the same twice before. I am still waiting on there call back! If they had said in 2017 it was resubmitted and we owe $265.02 I probably would have paid it & been done with it. But after reading all the complaints regarding the same issue with this company I feel it times they need to adjust the bill to reflex our time on the phone with them, the being sent to collections which they say was done in error and has been corrected. And all the pain and suffering we have been going through since this mess all started and it's still ongoing. This is so wrong, how many people would just say I guess I'll pay it when they shouldn't have to?

The Dallas USAP office owes me $300.00.
US Anesthesia Partners - Texas (USAP) had me pay $300.00 up front stating my insurance had a $1,000.00 deductible which was NOT true. USAP also files three separate claims with Medicare/United Healthcare and two of those claims used the same procedure code with different dollar amounts. Medicare reimbursed USAP for their service and USAP Texas and their headquarters in Florida is a contractor with Medicare. I got Medicare involved with demanding US Anesthesia Partners to replay me the $300 and every time USAP states they will, they never do. Jessica with Medicare was a witness on the phone where Diane with USAP stated they would reimburse me (this was the 3rd time USAP told me I would be reimbursed over the last ten (10) months but they never do.
I have documentation for the six letters sent to US Anesthesia Partners in Texas and Florida demanding the $300.00 be returned to me. USAP is intentionally defrauding Medicare and illegally obtaining monies from me and causing undue intentional infliction of emotional distress and financial hardship.

Date of service 03/06/2017 This company has been billing us for a service that was provided over 2 years ago. This service was paid for through our insurance days after it was billed and we have the EOB that shows our insurance has paid for this. They re-billed us for this service 1 1/2 years AFTER it was taken care of by the insurance. I have mailed and emailed the EOB to the company with no response. I have called over 6 times and each time I am told that it is still pending and that they will expedite it. However, nothing happens and that is the response each time I call. We are now receiving calls from collections to pay this bill. We are beyond frustrated, especially when we have all the proof showing it was taken care of. Clearly this company is a bunch of crooks who are taking money from insurance companies and then preying on patients hoping that they will be dumb enough to pay them. Then when evidence is provided they purposely do nothing about it, in hopes that we will pay the collections company. We have had it!
Product_Or_Service: 03/06/2017
Account_Number: XXXXXXXX

US Anesthesia Partners may re-bill a patient for more money many months after original amount due was paid in full.
Beware of US Anesthesia Partners! Paid amount due of $104.00 after health insurance. Closed, right? Full and final, right? Wrong. 18 months later, US Anesthesia Partners sends new bill claiming that the bill was re-processed and we owe an additional $320.00. USAP refuses to adjust the balance to zero. Avoid if at all possible.

My wife used the services of this company back in April of 2018. We received the bill and setup a payment plan. One of the automatic payments went through every month, and in October of 2018 we then paid off the whole balance. We have our bank records, proof on our online portal account, (which we sent proof of to the representative) yet they still are sending us statements. My wife has called them twice to speak about this, and she was promised both times that it was an issue with their system and that this would be handled by a supervisor to correct their records so no more statements would be sent. Just received a call after months of dealing with this, that someone noticed on our account that nothing had been done about this. What I really want to know is, why can't people just follow through and do their jobs? We didn't make a big deal over the first time. We understand having patience. But this is freaking ridiculous.

The whole reason my wife went under anesthesia was for a procedure to implant two embryos. The procedure went well, but a couple weeks later she miscarried. I don't think that these customer service representatives understand that people have gone through *** in some cases and it's very important to deal with these issues in a timely matter so my wife doesn't have to be constantly reminded of the pain she's been through, and frankly we'd like to just move on.

Please sort this out ASAP!!! LIKE TOMORROW!!! I'm tired of it already. It this goes to collections (because I'm not paying a bill I already paid) then you'll see me in court.

The worst company you will ever deal with,
They miss handled my bill with the insurance company and they sent me a bill to pay it while it was their mistake.
They are very big company who don't care about their patients.
It looks like it is their strategy to miss handle their bills to get their patients to pay full price for the service instead of collecting a discounted payments from the insurance companies.
They need to stop this harassment to their patients immediately

US Anesthesia Partners sent me to collections one month after a payment arrangement.
US Anesthesia Partners sent me to collections one month after a payment arrangement. I missed one payment and was sent to collections without warning. My surgery was at he end of October, 2018. I recovered most of November and was late making a payment. When I called to make a payment, I was told that my account has been transferred to collections and I would have to deal with collections. When I spoke to collections, they had no record of my account. I called USAP back and was told there was nothing they could do. Now I can't pay the bill because n one has the account, but at the same time I was sent to collection. The billing department is the worse I've ever seen.

unfair billing practice and collections
I received a bill from US Anesthesia Partners the last week of November 1st week of December 2018. The bill stated PRINTED on Oct XX XXXX, DUE August XX XXXX. I am not sure how I go back in time and pay this. I never received any other bill or phone call from them. On December 22nd I checked my mail and I had received a collections notice from Merchant Collections stating US Anesthesia Partners turned it over to collections.
I contacted US Anesthesia @XXX-XXX-XXXX spoke with Emily, she stated that yes they never sent me any bills except that one and no they did not call me. She said she could look into have this removed from collections since it was just sent and I can pay them directly and that she would call me back.
She did call me back later I was unable to answer she left a voice mail no direct line I called the same # back asked to speak with Emily was told by another lady I cannot remember her name that she can see her notes and that it can not be removed. I asked to speak with a supervisor, she said she is the supervisor (when do call center managers answered customer service calls) I asked her if it is the policy of her company to only send customers one bill and never call them or attempt any contact and send them to collections. She said they don't have my phone number and after a 20-30 second silence she stated that yes that is her companies billing policy.
I think it is wrong to bill a customer late and only once then send them to collections. The collection agency had no problem billing me within a week of being turned over to them. Why can't Anesthesia Partners do the same. If I was billed on time back in August and received timely notices this would have never been turned over.

My surgery date was *** Multiple phone calls, e mails and faxes to show proof of payment 3x to company. Their website shows my payment history, yet I have been required to print it off the site and fax along w/ my *** payment and bank statements. Was told J *** received all documents 12/17/18 and called again today about owing $160.43. My contact is ***/Team Lead. Each person who calls me doesn't know anything about the previous conversations. Their website has multiple complaints about billing and being sent to collections. I have been unable to resolve this and my health is suffering from the stress. I have had to change my *** card and bank debit card to stop the billing. I am a RN in a busy pediatric practice and cannot take anymore phone calls and the inability to resolve this dispute. I have never encountered such mismanagement in my personal or professional life. Thank you for your assistance. ***
Product_Or_Service: Anesthesia for surgery