U.S. Anesthesia Partners

I had surgery February 2016 and used Dr. *** of US Anesthesia Partners. I have had and continue to have numerous problems with their billing.

USAP has informed me that my balance was zero, paid in full and am now receiving collection letters and collection phone calls.

Each time I have phoned USAP, the recorded message informs me that conversations are recorded. I have asked them to use those recordings to verify my notes that follow:

X-XX-XX Spoke with Kiandra. I asked to make monthly payments. Kiandra expressly informed me to do so. I continued to make monthly payments.

X-XX-XX Spoke with *** in that I was to receive an Explanation of Benefits from USAP. I am still waiting.

X-XX-XX My insurance company, Aetna, made a $523.04 payment to Dr. Shane instead of USAP. I spoke with Ebony and Ms. Smith of USAP in a three-way phone call with *** from Aetna to determine where the $523.04 payment made by Aetna and not posted by USAP. It was paid to Dr. Shane on 8-10-16, reference #XXXXXXXX.

XX-XX-XX Received collection letter. I did not record with whom I spoke for this day's conversation. However, I requested a written apology and written explanation of events leading to collection status because the $523.04 Aetna payment was still not posted against my account. I also requested the same letter to be forwarded to the three credit reporting agencies. AGAIN, I am still waiting for said letter.

XX-XX-XX Spoke with Sheila requesting to speak with Management. Management responded by informing me that they, Management, would call me within 24 hours.

XX-X-XX With 24 hours long gone and no return phone call, I had to call USAP again. Spoke with Mr. Williams. He told me that my balance due was zero and that I owed USAP nothing. Mr. Williams also told me that I would receive the zero balance information in writing by November 18. AGAIN, I am still waiting for this letter also.

I received your most recent bill December 21,2018, where they have added the $523.04 payment to my bill instead of subtracting it! And not just once, but twice.

USAP, please listen to your phone recordings of all of the times I have contacted your company and verify. Please stop sending bills, stop the collection letters and phone calls. I will not call again because nothing is done. I know better that to think that I'll receive anything in writing from you - except more bills. Incompetence, lying and asinine accounting have made me be sure to NEVER use any physician in your organization again.

I need help with this business. The keep contacting me by phone & mail. All has been explained to them and you. All has been paid long ago. Please help me. I have made myself explicitly clear. They won't look at their own records, choosing me to blame and for more money. Please get them to be responsible to their own mistakes and to quit contacting me.

I was never sent a bill after delivering my child on 11/24/17. The bill was never sent to my insurance but has now been placed in collections.
On 11/24/17, I gave birth to my daughter at a hospital in Arlington, TX. I received two epidurals from a US Anesthesia Partners doctor during my delivery. The hospital had all of my insurance information and submitted their bills shortly after. The hospital bill total was $16k and it was fully paid. Three weeks ago I got an alert that a collections account had been opened on my credit report. It was from USAP. The amount was for the full amount of the bill that was never submitted to my insurance carrier. I had insurance that would've covered 90% of the bill but this company failed to send the bill to my insurer. It was conveniently placed on my credit report exactly one year passed my daughters birth. My insurance would've covered this bill up to the year mark of her birth. I never received a phone call nor was a statement ever sent to my address. I was never made aware of this outstanding bill. I've attempted to speak with this company on three occasions now and I keep getting the run around.

Date of service 3-18-2018. No invoice was sent and no attempt at contact for payment was ever made. Found out by monthly check of credit bureaus.
I am a 59 year old male who has worked hard to maintain good credit keeping it in the 800s. Last year I was in a motorcycle accident which put me in the hospital. I have insurance and all bills I received were paid in full and in a timely manner. This month I noticed my credit took a nose dive. After researching it, I found that US Anesthesia Partners had sent a bill to a collection agency. When I called US Anesthesia Partners, I was told that they had not been given any of my information from the hospital. They made NO attempt to try and contact me or my insurance to receive payment. They just sent my bill directly to a collection agency. On that call I gave them all my insurance information and asked them to please report the issue as an error to the Credit bureaus. All other partners of the hospital involved in my care did not have any trouble finding me and getting paid. The person on the phone, sent me to their supervisor. I left a message and have since, called back several times and have left voicemails each time in attempts to work with them and have them report it as an error to the credit bureaus. I have never received a return call. I am willing to make a good faith payment while waiting for this to work its way through the insurance company due to the delay in billing. All I am asking is for US Anesthesia Partners to do the right thing and clear my credit. Report the delinquency as an error. This should have never been sent to the credit bureaus in the first place. I was NEVER billed or contacted about this service and NO attempt was ever made to do so.

To date I have requested an itemized bill with an explanation of charges 3 times. No itemized bill has ever been sent to me. My bill was sent to collections some time during May 2016 even though I have a bill stating that the Payment Due Date is 06/10/16.Product_Or_Service: Medical

I received a bill from a MBA Law firm stating that I owe $125.40 for something,however there is no explanation as to what I owe this for... Only that the date of service was on 3/18/15. I have always held insurance and don't even recall a procedure during this time. This bill states they are willing to give me a 40% discount, but why should I agree to that when I don't think any of it is for me at all. This is on my credit and I want it gone or at least explained to how I owe this. I do believe it is a scam. I have tried calling their Houston office and it rings 4 times and then it hangs up on you. Their Google rating is WAY worse than that and it says they just are trying to ruin someones credit.Product_Or_Service: 3/18/18Account_Number: XXXXXXX

I am filing this complaint because Greater Houston Anesthesiology has submitted me into collections. The problem started when I went into the hospital Dec 7, 2016 for my sons delivery. A anesthesiologist prepped me for my C-section delivery. Upon discharging I went to Sugarland Methodist Hospital to pay the balance for the charges at the hospital before I moved out of state to Connecticut. I also gave the hospital my new updated address to forward any bills or any other things to my new address. Unfortunately, I have never received any bills from Greater Houston Anesthesiology and recently received a call from collections saying that I owe a bill. I later called Greater Houston Anesthesiology to follow up of the bill and asked them why they sent my information to collections to ruin my credit. I was asked to pay a bill over the phone, and I asked for a physical bill sent to my current address which is *** street Apartment XXXXX Manchester, CT XXXXX. After calling them three times and asking them to send me a bill, the representative says the order has been submitted to get a formal mailed bill. I still have not received a formal bill for Greater Houston Anesthesiology and keep on receiving calls from collections. Overall greater houston anesthisiology should have gotten my correct mailing address and information from the Sugarland Methodist Hospital to send a formal bill instead of sending me to collections. It has been a struggle dealing with this company and still my billing matter is not resolved and no bill is still not sent to my address.

I agreed to payment terms with USAP that were autopayed from my account. They terminated the autopay and did not call to notify me.
I spoke with USAP and set up payment terms back during the summer for the birth of my daughter in November. The reason it was set up so much later than the service was provided was because these were the last bills I received for the operation. Since set up in the summer these payments have been taken out of my account each month. The last emails I received from USAP were one letting me know my payment was scheduled for autodraft 12 days out and another 5 days out. I received an email on 9/29 saying I had a balance, which I was aware of but nothing saying it was past due. I received no other correspondence via email or phone. I then got a call from a separate collections company for these payments. USAP terminated my autopay and did not notify me via phone or email. I called USAP and they could not provide me with a reason why my autopay was stopped and why I was not notified via email or phone. They opened a case and told me someone would contact me in 7-14 business days. In the meantime I've had to call the collection company and have them make a notate what is going on.

USAP billing is an absolute joke. Not only did they bill me multiple times after my surgery, (after I was told everything I paid upfront would cover the costs), but they then sent a "unpaid bill" to collections. That was news to me, and come to find out they is had received my payment and made a "mistake" and sent my account to collections. Which hit my credit score, and dropped it 25 points. No apologies, nothing. I had to do all the leg work to get this off my credit report (still pending) because these people are terrible at their job. No repercussions for them, just me and my credit score. Thank God I was not in the middle of a large purchase or I'd be even more livid. This company is awful.

If I could rate this company with zero stars I would. This company only sent me one statement yet they claimed they sent multiple. The statement I received showed it as being over 90 days past due. I never got a notice or statement from my insurance by time I verified it with them, my account was transferred to a collections agency. I spoke with a rep who informed me the error was on their end and it would be corrected. She lied. I spoke to a supervisor who stated they did nothing wrong and the girl I spoke with received additional training. That's great - it didn't help my situation or the fact I only got one statement that was already well passed due. The operations of this company are a complete joke with zero accountability and if being passed to collections makes an impact on my credit I will be taking legal action.

I had been referred to Pain Doctors by my primary care docto and it had been a while for me to reach someone at the office and vice versa to schedule my first initial appointment. On Monday 10/9/18 I spoke finally spoke to someone after their lunch hours and scheduled an appointment for 10/10/18. Before completing my appointment I advised the representative I had new primary insurance that took place as of 10/1/18 and provided her with the member ID number as well as my group number. She reassured me she got it all. Before concluding the call I asked the representative if I needed to hear back from her for clearance to come to my appointment she said no everything is fine. Once I arrived to the ofiice the receptionist began to tell me I missed my appointment and I was for 10/9/18. I had to pull out my cell phone and show her the first initial time I spoke to someone at the office in order to try and be seen for 10/10/18. My appointment was adjusted and I completed most of my paperwork and my weight was taken and I was taken into the examation room and was told my doctor put 0 visits so the doctor will be right in but we will figure this out. At this point I refused to be seen and requested my doctors office be contacted first before being seen by a doctor. As I waited and the receptionist made a few calls she indicated their office do not accept my insurance
Product_Or_Service: Doctor's visit

Continued billing of amounts they know are not owed/due to them. I have provided proof of what I owe but they continue to bill me a higher amount.
They provided service in October of 2017 and are now (almost a year later) trying to collect an amount that has already been paid to them through my insurance. I have provided details of this through email, over the phone and through my insurance company. They just keep billing people in hopes that someone will pay them amounts that are not due to them. I have heard and read multiple complaints about them continuing this unethical practice which is goes against the hippocratic oath and they should be held liable for this greedy practice.

Payment plan that was originally set up with US Anesthesia is now disregarded and a higher monthly payment plan is only option given to me
I received my 1st bill from US Anesthesia in May 2018, amount $489.90, account #X-XXXXXXXX for services received in April 2018. I set up a payment plan on the phone with a deposit of $45.00 on June 29, 2018. The process was easy. I was emailed confirmation of my payment plan, displaying a chart of each months payment due date in the amount of $37.07. The payment website usap.ixt.com was user friendly and let me set up my automatic payment. July 17th and August 17th 2018, $37.07 was deducted from my bank. September 17th, 2018 passed *** I noticed no payment had been taking out. I logged onto www.usap.ixt.com to check that my card was on file but I was not able to log in, an error message that my username, account number and birth date were no longer recognized as an authorized account. I was redirected to a new payment portal: https://usap.loyale.us/paymybill , this website also did not recognize my account information. On Sept 26, 2018 I called the phone number provided on the invoice: XXX-XXX-XXXX and waited about 20 minutes for the next available customer service agent. I spoke with the agent, (maybe her name was Monica) and she understood my concern and said a ticket would be issued to resolve my account to be recognized on the new website. She asked if I would like to make a payment with her over the phone since I was late on my September payment. I declined, due to the fact that it was not my fault that their new website did not update with all my information for a smooth payment transition. I was also not informed of their new payment website or asked to update any of my information on their new website to make payments for the upcoming month. I stated I would make double payment in October or when the new website is available for me to make a payment. The online issue was resolved and I was contacted the next day, September 27th that I now have access to make my payment online and a link was sent my email. (Maybe Monica?) let me know how to log in and I did not need to use the 3-,from my account number. I would only need to type in, XXXXXXXX, to log in to my account.I was finally able to log in to my account and was ready to pay, however I have 2 options: pay the bill in full for the amount of $407.83 OR place a deposit for $203.92 and 3 monthly payments of $83.00. This is not the plan that was emailed to me. I am trying to make my payment for services received that isn't covered by insurance. I am not trying to have this account closed or avoid payment. For US Anesthia to change my plan because their new system, is unacceptable. My invoice was mailed from address: PO BOX 3475, TOLDEO, OH 43607
My $45.00 deposit receipt was mailed from PO BOX XXXXXX DALLAS TX, XXXXX
My $37.07 reciept of payment for July was mailed from 2411 *** VIEW *** SUITE *** HOUSTON TX XXXXX.
It would be assuring if US Anesthesia had one address : changing address, websites at any given time is not comforting that my payments are being made to the correct company.

Incorrect amount sent to collections after almost a year going back and forth without any resolution
I had and emergency C section on April 5th, 2017. I had it and no insurance issues were raised at the time. I had a Primium insurance with United HealthCare.
After a few months I got a bill from US Anesthesia Partners for $2.419,69 . I contacted them to understand the bill, at first they couldn't elaborate but said I had to contact my insurance I did it and turned out it was because they were out of network with my insurance, UHC worked with them to have me pay an in network price, since they understood I never had a say on choosing them! They had me submit a written Dispute Amont to their Accts Dispute Resolution Department. I followed up and nothing was resolved, untested it was sent to Collections. I called in and escalated once again, the again told them there was something wrong with the account and they were pulling it back from collections to review. I never got them to call me ONCE, I made about 6 calls and the response was the same, no resolution yet. A few days ago a git an alert from Credit Karma thet there was a derogatory acct added. It is them again sent the same amount to Collections and didn't even bother to call or send a written notice!

They're collecting payments for a service and have sent our account to collections twice while still taking payments and never having contacted us.
My wife had an epidural when she had our son and then received a bill from US anesthesia partners and at that time she called and set up a payment plan. They took the money out of our account monthly on the 17th and although they were receiving payments each month they have felt it necessary to send us to collections twice. When we call them about the issue they are angry with us treat us like we did something wrong and offer no reason for the issues and get mad that we even ask although they are ruining our credit with no cares at all.

Payment was not made and I received no notice via email, mail, or cell phone.
*** Arthur ***'s surgery on. March 27, 2017 at Centura hospital in Castle Rock, colorado. US anesthesia billed me for my surgery and a payment plan had been set up. A payment was missed and rather than a notice vi email, phone, or mail it was sent to collections instead. It's frustrating that this company would rather put someone's financial state of being in jeopardy than send out a quick notice via any form of communication.

I had a procedure done in February 2018. I started receiving statements from US Anesthesia Partners which immediately showed a "Patient Balance Forward" on the first statement. WHAT balance forward? I've never had an account with them. I put the statement aside, waiting for an EOB from my insurance company. I received a couple more statements from them before I finally realized they had not filed the claim. I called an was told that it would be "looked into". I didn't receive a statement for a few months. Then, I received another statement on which nothing had changed. The "patient balance forward" was still there and the same. I still have no idea what that is for. There is now also a charge in the 0-30 day column. How is this possible when my procedure was February and my statement in now in August? I've accrued no new charges with these yahoos. I received an EOB from my insurance company showing me how much they paid, but my latest statement from USAP doesn't reflect any of it. I logged on to my insurance account and saw that they tried to get paid for this claim TWICE. (They didn't even file the first time until JULY!!!! (My procedure was in FEBRUARY! There statements have been coming, sporadically, since March!) Yet they still have not acknowledged payment from insurance. I've called the number on my statement multiple times. The outgoing message is a canned message telling me the extension number is not available. I sent an email to the "contact options" on the left side of this Revdex.com page. Guess what? They bounced back. How can a company tell you you are going to be turned over to collections when they can not even be contacted to speak to someone about THEIR errors?!? Frustrating to say the least. I'll be looking in to my legal rights should this get turned over to collections.

Billed three times more for anesthesia which I received no actual invoice for, nobody picks up the phone to help resolve
A month ago I used this company for anesthesia. I was quoted (quote as a fixed amount, not variable ) to pay about $1250.00 for two to three hours of anesthesia. My surgery was two and a half hours. I just received a bill(with no itemized invoice, it literally just said pay the amount of 4712.00) which is three times more than I was expected to pay. As well, nobody picks up the phone on their end, to discuss any of this. I researched them on the internet and there is a shocking amount of similar situations to mine, where some have even went to the attorney general. I truly believe this is fraud and I am not the only one affected. I was not expecting to pay this amount and I feel helpless because I can't even argue the amount with their customer service.

I have no idea who these people are, but they apparently sold a fake account receivable with my name on it to a credit collection agency. They supposedly administered an anesthesia to me in 2018 or 2017. The problem is I have not had surgery since 2015 and I have copies of the many bills I received and paid to various parties.

Procedure was last December and USAP has yet to file with my insurance. When I call the number they keep pumping me for personal information like a phishing scam. I refuse to provide anything more than what is already on the billing statement and they refuse to speak to me. My insurance carrier has never received a claim from them and they do not show up in their system. When my carrier calls their number they get a message that the number is not in service. When I call there is several seconds of silence and then someone picks up. I seems like a very sophisticated screening system. I tried to give them no stars and can't is the only reason I give them one.

I was never issued a bill from US Anesthesia Partners and they sent an amount of $469 to collections for services in February 2015.
The only time I had anesthesia was in February 2015 when I had my baby. During that time I had BCBS of Texas and Medicaid and I was assured by the financial counselor at Texas Children's Hospital that I would have zero financial responsibility for the delivery of my baby. However, it appears that US Anesthesia sent a bill for $469 that I was unaware that I owed this amount until it showed up on my credit report. I never received a phone call or bill from them. The billing department told me to sort it out with the collection company Capio Partners who claims they do not have any information regarding my insurance claims.