U.S. Anesthesia Partners

Aggressive billing/collection practices.
RE September 2018 medical procedure, Rizkalla Anesthesia Group aka US Anesthesia Partners. Received bill beginning of June for $117.02; amount owed after Rizkalla received insurance payment on May 6, 2019. Attempted to pay by phone on July 8 however they charge 4% fee for credit card payment and wanted me to send a check if I didn't agree to the fee. July 11 received a collection threat letter. Company's collection practices are too aggressive. Hope never have to do business with this company again.

My husband had hernia surgery in January 2016. We received monthly statements that listed the original charge, the insurance adjustment, the insurance payment and our payment which balanced out to zero but the statements still demanded that we owed the original charge. Every month I called and pointed out that they had received payment in full and every month they told me that the payments just hadn't been applied yet. On November 7th 2016 I spoke with Keisha. She acknowledged the adjustments and payments but told me that they had not applied them yet but would do so. I told her at that time that if we received one more bill that I would file a complaint with the Texas Attorney General, the Medical Board and the Revdex.com. She assured me that they would apply the payments (although they told me that the previous times that I called). US Anesthesia stopped sending statements, but lo and behold today (July 2019) we received demand of payment from Capio debt collectors. Interestingly they "offered" to only take $912.00 of the original $2,280.00. This is interesting because $912.00 equals the cash payments received by US Anesthesia from myself ($182.40) and the insurance company ($729.60). They were willing to "forgive" the Humana insurance adjustment of $1,368.00. So, I am keeping my word and filing a complaint with the Revdex.com and will now look into filing complaints with the Texas Attorney General's office & Texas Medical Board. I feel sorry for elderly patients or those who are not familiar with statements and made duplicate payments to this company.

Firm keeps harassing me for money I do not owe.
this firm provided me anesthesia during ER visit sep 07 2018. Although in-network with my ins co. UHC, they want more money than they contracted with UHC for and continue to harass me for it. UHC tells me in writing I owe nothing and not to pay UAP. The physicans who provided me services act like medical predators taking advantage of bleeding ER patients.

The anesthesiologist violated my Patient's Rights. I asked to not have anti-anxiety psychiatric meds (benzodiazepines) in my anesthesia as I have a horrible reaction. He told me ALL general anesthesia has them and that I need the amnesia. That is not true. The conversation degraded from there and I left without having my surgery. Upon trying to get some recourse or even an apology from US Anesthesia Partners, I only got the runaround. So, I spoke up on social media. One reply I wrote to one person on a long thread somehow got to my surgeon. In that reply, I mentioned that my surgeon agreed with me regarding the anesthesiologist. After she received that reply I wrote, she said she had to work with that anesthesia group and thus dropped me two weeks before my rescheduled surgery. This is so convoluted now all because this anesthesia group did not handle my merited upset. They should have been more concerned about how his behavior affects their PR image in the field. And my surgeon should have been more concerned about her patient than how this situation affects her relationship with this anesthesia group. Very sad turn of events.

US Anesthesia Partners keeps billing and calling for something I already paid. Also failed in providing letter of account paid as agreed.
This is ***, on 8/14/18 had a procedure which needed to be paid in full cash before it can be performed by the doctor and hospital. I have a letter from the doctor's off that shows that my financial responsibility of $4500 which covered the hospital and anesthesia fees. 3-5 months after the procedure I received a bill from US Anesthesia Partners saying that I owe them $1200, after disputing this for months between the hospital, US Anesthesia Partners, and myself, I decided out of frustration to pay the $1200 even though I should not be charged for anesthesia fees again because I already paid this with my $4500 payment to the Hospital which included Anesthesia fee (double billing). So I made the $1200 payment on 6/5/19 online via US Anesthesia Partners web portal, and I was promised that 24-48hours I would receive a letter showing that I don't owe anything to US Anesthesia Partners. Of course after 48hrs they did not send me the letter. On 6/19/19 I received a phone call from US Anesthesia Partners asking me for $1200, I told them already paid this, and on 6/29/19 I received a bill dated 6/25/19 with a balance of $1200. I have emailed them and called them more than 15 times about this issues, they have copy of the receipt of the payment I made online they still refuse to clear my account balance because of problems with their system. Can you please assist on resolving this issue? I can provide letter, receipts and any documents that you need to support this complaint.

I fully paid my remaining balance of $592.19 last 5/24/2019 with receipt# XXXXXX and US Anesthesia still automatically deduct $166.67 on my bank twice
I have a remaining balance of 592.19 and fully paid it last 5/24/2019 with receipt number XXXXXX. US Anesthesia still automatically deduct 166.67 every month from 6/03/2019 and 7/01/2019. According to their billing specialist my payment of 592.19 is still not appearing in their system but they already posted in my bank. I already talked with them first week of June and they promise to fix it and still nothing happened. I talked to them again today and all they can do is to log my compliant. I tried to cancel my auto payment but I cannot do it online and the billing specialist cannot do it too.

Business preorted debt to credit bureau without ever having filed their claim with my insurances and without ever contacting me or billing me.
US Anesthesia Partners provided health care services to me on Oct. 25, 2017. I Never heard anything from this provider.

I was alerted to a change to my credit report on June 7, 2019. Investigating, I discovered US Anesthesia had turned my bill over to a collection agency, Synerprise Consulting, 5651 Broadmoor, Mission, Kansas XXXXX who reported my unpaid debt to Equifax Credit Bureau.

Having never heard from either of these businesses neither by phone, mail, or a bill I was surprised to say the least.

I researched my insurance carriers, Medicare and Mutual of Omaha. The anesthesia provider never filed a claim with my insurance.

I have good insurance. They always pay my health care claims, Mutual covering what Medicare doesn't pay.

It isn't that my insurance denied the claim. It is that a claim was never filed. I learned this fact from my insurance providers, not from the anesthesia service, who, as I said never tried to contact me before turning it over to the collection agency.

Additionally, the collection agency, Synerprise, never tried contacting me before reporting the debt to the credit bureau.

When I entered the hospital I naturally had to complete and sign many forms. The hospital has all insurance information as well as my name, address, phone number, and email address. This information was, and probably still is, readily available from the hospital. All other providers, the hospital and doctors managed to access the information and file their insurance claims which amounted to over $60,000 and all have been paid in full.

Yet, after one year and nine months I learn that I supposedly have failed to pay this one provider. I challenged Equifax which found that I do indeed owe the money. No doubt, US Anesthesia provided the service. However, they need to file their insurance claim just like everyone else and remove the derogatory from my credit report.

I wrote both US Anesthesia and copied the letter to Synerprise asking that they file with my insurance and remove the debt from my credit report on June 7, 2019. They still have not contacted me.

Account was sent to collections without notifying that the account balance was properly adjusted.
Account #X-XXXXXXXX
After the birth of our son in late Dec. 2016, we started paying the initial account balance. Then, UHC paid the account in full. Later, that payment was retracted and a VERY incorrect balance was sent by USAP to me. I refused to pay that amount and started trying to get UHC and USAP to work together. UHC said my amount owed (their contractual obligation) was $484.95, but USAP refused to accept this. I fought with USAP for months, and UHC kept saying that they tried, too, without luck.
In Dec. 2017, my other son was born, and another bill showed up. However, due to USAP's incompetency, I couldn't trust paying them, and I told them I wouldn't pay them until they fixed the balance. They still indicated the balance was ridiculous ($3655.44 at this point).
My last statement and communication from USAP was 4/11/2018.
It wasn't until I checked my credit score in December 2018 that I noticed it PLUMMETED (122 points). I pulled my report to find a collection on there. After digging, found out it was USAP.
I contacted USAP and spoke with Bethany on Jan 16, 2019 @ 11:50 AM CST. That was the first time I had been informed that the balance was rectified. FINALLY, after 2 years of fighting, they had the proper balance. She sent me an updated balance sheet showing that the adjustment occurred on April 13, 2018, TWO DAYS after my very last communication from them. 26 days later, they sent it to collections.
Please make note, neither of these events were communicated to me.
After multiple calls in February with Diane at USAP, we tried to get them to take it back out of collections, but they refused. I told them I want to pay them the current balance in full of $882.42.
Today, I called with one last ditch effort to have a resolution. After speaking with a supervisor (I didn't get her name because the phone line quality was suffering), she pretty much told me I was out of luck because I should have paid even a little, preventing it from going to collections. Even though I kept telling her USAP never informed me that the balance was rectified, nor that it was going to be sent to collections.

USAP has proven time and time again, as is seen on this Revdex.com page, that they are thieves and truly unfair and fully incompetent.

I had a C-section in August of 2017. I am STILL to this day, arguing with USAP about filing claims with my insurance. I speak with my insurance, they have received NO CLAIMS from USAP in almost TWO YEARS!!! USAP even sent the two bills to collections.. and I have PERFECT CREDIT! So, because of this lazy, lying company, I am being screwed in more ways than one!!

I didn't choose to "work" with USAP, they were who my hospital used. I would NEVER recommend anyone use this company, not even my worst enemy.

MY REVIEW IS ZERO, NIP, NO, NADA STARS.. but one is the lowest it will allow.

Despite contacting USAP on numerous occasions and them agreeing I do not owe any money they sent me to collections.
I received a bill from USAP on 12/26/2018 for a procedure I had done on 11/3/17. The account number is XXXXXXXX.

On January 25th I contacted USAP with my Aetna rep to discuss the bill and at that time *** in the billing office agreed that since the doctor was in network I did not owe anything. I requested a $0 balance be sent to me and was told it would be a few weeks. (This message was recorded from being on with Aetna rep).

I received another bill for the same amount in February. My husband called USAP on March 5th and was told again that this matter was being reviewed and that we did not owe the money but a supervisor would need to handle.

On May 30, 2019 I received a call from a Collection Agency stating that my bill was now in collections as I had not paid it. I contacted them to let them know I did not owe the money per my previous calls with USAP.

Sent my account to collections unnecessarily.
I had my account set up on a payment plan for months. Suddenly I got a notice from a collections agency stating that my bill from U.S. Anesthesia Partners was sent to them. When I called U.S. Anesthesia they told me they changed billing systems and lost my payment information so they stopped withdrawing payments. I was never contacted by U.S. Anesthesia to inform me that my payments were no longer going through for 4 months. They refused to work with me at all and stated they won't pull it back from collections even though it was a miscommunication and error on their part. The supervisor that I spoke with made it clear she WON'T pull it back from collections, not she can't pull it back but she was refusing to do so.

Over the phone USAP agreed to a 60% discount for self-pay. However, they have refused to provide a statement, letter, email or fax documenting it.
I am a patient of US Anesthesia. As a self-pay patient, two of USAPs customer service representatives have agreed over the phone to provide a 60% discount on my bill ($5,610.00 - $3,366.00 = $2,244.00).

I appreciate the discount offer and am fully willing to settle the account for $2,244.00 immediately upon receiving written confirmation of the agreement. I have asked for a statement showing the discount and been told it is not possible. I have asked for a letter documenting the agreement and been told they will not provide one. I have asked for a fax or email confirming the agreement and that request has been rejected out of hand as well.

I do not believe it is unreasonable for me to ask USAP to provide something in writing confirming the terms of our agreement to settle this account.

Incorrect billing that was turned over to collections after being told to disregard
Doctor provided care on August 20, 2018. US Anesthesia Partners filed insurance incorrectly and had to refile several times. My insurance company paid and I paid the difference. The end of 2018 I started receiving bills from US Anesthesia Partners saying I owed $519.72. Called my insurance company and they showed a payment to US Anesthesia Partners for that exact amount. My insurance company called and US Anesthesia Partners said that the issue was on their end and I should disregard. I have received bills every month for this amount since November 2018. I have called and spoken to a "customer service representative" who researches and sees notes in the account and tells me to disregard. My insurance company has spoken to US Anesthesia Partners several times and is told each time that the issue is on their end and would be resolved. It is now May 20, 2019 and I received a notice from a collection agency for the $519.72. This is a company who when I asked how to never deal with them again was told to ask for the practice the doctor is with and if it is them to select someone else. I now have to deal with a collection agency over an issue that is not my fault it is the fault of US Anesthesia Partners. I have attempted to call two times today and both times was told to leave a message and someone would call me "as soon as possible" and two hours later still no call back.

Please read the 63 google reviews where every patient has complained about the way USAP - Texas triple bills insurance and patients. United Health Care PPO is having a meeting with USAP about their unethical billing practices. They are professional white collar con artists.

Before your surgery, check to make sure your doctor or hospital is NOT using USAP. Insist they use an ethical practice such as Metro or several others. Patient beware.

I have been trying for over 10 months to receive a refund from this business.
Insurance recalculated the amount I owe in June 2018. I have been calling monthly since July 2018 trying to obtain a refund. I have had the insurance company call to provide them the updated EOBs. I was turned over to collections for being "non-responsive" in January 2019, after being told in December that I was incorrectly billed and the refund was pending. I have tried using the Health Advocate system provided by my employer only to have them receive the same run around. USAP claimed to them they had the wrong date of birth. I called in February and was told they had the wrong year and that they would pull me back from collections. When I called in April my birth date still wasn't corrected after giving them the correct date in Feb and was asked about collections and told Jose that was supposed to have been pulled back. My Health Advocate called last week and was told my refund was still pending. These people have no ethics and are obviously hoping that as a cancer patient I will die before they have to issue a refund and are willing to drag my credit through the mud in the mean time.

Bill for a 2015 surgery was completely paid for with my insurance at the time and through payments. Received letter from collections needs to be fixed
Bill for a August 2015 surgery was completely paid for with my insurance at the time and through payments. Received a letter from a collections company this month, April 2019 for an amount that needs to be corrected because I do not owe anything. This is ridiculous and after doing research have found this is not the first time this company has tried to do this. I will be pursuing legal action if this false reporting isn't corrected.

Bill reported to collections without my ever being notified, either by phone or by mail, of a balance.I do not believe I owe any money to this company
On April 30, 2019 I received a notification from TransUnion that a delinquent account had been added to my credit report. Then, on May 2, 2019, I received the same notification from Equifax. My credit report (TransUnion and Equifax) shows that I have an outstanding/unpaid account balance with US Anesthesia Partners in the amount of $271. I do not have any prior knowledge about this account. I have not been made aware, neither by phone or my mail, of any balance owed to the above mentioned business. It is my belief that there has been a billing error made by US Anesthesia Partners. This error has resulted in a negative hit against my credit report. I have read, on the Revdex.com website and other reviews, about similar instances of questionable billing practices by US Anesthesia Partners. I have been unsuccessful in my attempts to contact a representative with US Anesthesia Partners.

Billed for a service provided with c-section that is not the patients responsibility. US Anesthesia Partners has been "reviewing" case for 6 months.
7/2017 Delivered 2nd child
7/2017 US Anesthesia doctor checked on patient and billed my insurance $714
12-3-2018 Received a new bill from US Anesthesia after a "contractual adjustment" with Aetna for $120
All of December played the he said she said game with US Anesthesia and Aetna for them to contact each other and figure out what was going on. A manager at Aetna spoke with "Susan" a manager at US Anesthesia and said I did not owe anything but should hear back in writing.
1-9-2019 Emailed US Anesthesia Explanation of Benefits
1-11-2019 Case is in "review" with US Anesthesia
3-11-2019 Manager Betty requested an update from the review board with US Anesthesia about our claim and never contacted us back.

Every 2 weeks they call to collect $. Every month I get a bill. BUT nobody can update me about my case in review.

4-27-2019 US Anesthesia sent us to collections, Jose a Manager stated this was a mistake and put our collections notification on "hold"

4-30-2019 Manager Jose said he did not hear back from the review board and told us to wait two more weeks. Jose keeps telling me that they are delayed and that I can not speak to the review board.

In 2017 I met my out of pocket for insurance. Why won't US Anesthesia review my case and let it go? I do not owe you any money!

Provider failed to provide required info to BCBS for months while still repetitively billing me. After BCBS paid, they sent acct to collection agency.
Following hip replacement surgery on 8/24/2018, Medicare paid US Anesthesia Partners (USAP) $245.75 leaving $62.69 that I could be billed. This was submitted to BCBS, my secondary. On 9/24/2018 BCBS declined payment saying additional Medicare info was requested, specifically the sequestration amount. I called USAP and they assured me that they would refile with BCBS. Nothing happened, but I continued receiving bills for $62.69. Finally I called BCBS and asked them to contact USAP which they did and they said that they would have the claim reprocessed in a few weeks. On 4/3/2019 BCBS paid $57.67 to USAP taking into account a $5.02 Medicare sequestration adjustment and my explanation of benefits from BCBS said that I owed $0.00. Despite receiving this payment, USAP turned the account over to a collection agency (Synerprise Consulting in Plano, TX) in mid-April. On April 29 I received a notice from Synerprise billing me not only for the original $62.69, but also the $5.02 sequestration adjustment added on again for a total of $67.71.
On April 29 I called Synerprise and got nowhere with them. I then called the Houston number for USAP (713 620-4000). I spoke to a first level representative and then to Kathy, a team lead. They both claimed I still owed $5.02 and they were quite upfront about turning my account over to a collection agency after having received the BCBS payment and explanation of benefits. This is outright fraud since my BCBS eob clearly stated that I owed $0.00. I subsequently emailed another copy of my BCBS eob to Synerprise and to USAP.

I was billed for anesthesia services for a procedure in November 2018. I paid the bill online on their one time payment online site at sap.loyale.us/paymybill on February 8, 2019. I have the confirmation number for my payment. I received a phone call about my bill the following week. I gave the girl the confirmation number for the payment that I had paid. I received a bill in the mail on 2/19/19. I called and told the girl on the phone that I had paid it and it had cleared the bank on 2/11/19. She said it hadn't posted yet, but that it would be taken care of. I received another bill on 3/18/19. I called and spoke to a representative named Toni. I told Toni I had the confirmation number for the payment and the date it cleared the bank. Toni tells me it is out of review and I should not get anymore statements. Why it was in review I have no idea. It was already paid and had cleared my bank over a month before. Yesterday, I receive a letter from a collection agency on this bill that has already been paid. I looked online at their business on the Revdex.com and there are 102 complaints against this business for the same thing. I want my payment posted and I want my credit record cleared because obviously this company's business office is a scam. They should be investigated for illegal business practices.
Product_Or_Service: Anesthesia for Medical Procedure