U.S. Anesthesia Partners Reviews (%countItem)
U.S. Anesthesia Partners Rating
Address: 12222 Merit Dr STE 700, Dallas, Texas, United States, 75251-2237
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The company failed to submit the insurance claim within the required time period, and continues to bill me for the full cost of service.
RE: Invoice #XXXXXXX; Account #X-XXXXXXXX
The above-referenced invoice is for an epidural patch administered to my wife on August 5, 2017. The claim was denied by my wife's insurance carrier because it was not filed in a timely manner. This is indicated by the remark code in the Explanation of Benefits form which identifies the reason for denial as:
RECEIVED DATE EXCEEDS MANDATORY TIMELY FILING INDICATED IN TEXAS INS. CH. 1301. CLAIM NOT BILLABLE TO PATIENT.
We have spoken with a claim agent who confirmed that this service is a covered charge, and would have been paid had the claim been submitted on time. The insurer also indicated that US Anasthesia Partners (USAP) may file an appeal, explaining the reason for the delay.
We have conveyed this information to USAP's billing department on multiple occasions, but yet they continue to send us bills for the full amount of the service ($1,904).
For reference, below is a timeline of the billing and communications for this claim:
8/5/2017: Service was provided.
12/20/2017: This is the initial billing date for this service. Upon receiving that bill, we immediately contacted USAP's billing department and discovered that the hospital had given them incorrect insurance information. We conveyed the correct information, and were directed to await a revised bill.
1/17/2018: This is the second billing date. Upon receiving that bill, we once again contacted USAP. At that point in time, the person we spoke to verified that they had the correct insurance information, but that the bill had been sent out "before the system was updated" and that we would be receiving a new bill and should ignore this one.
3/31/2018: This is the third billing date. Again, we contacted USAP's billing department to inquire about this charge and were informed that the claim was denied as a non-covered charge. We contacted the insurance company who indicated that, instead, the reason for denial was untimely filing, but that the service would otherwise be covered and that USAP can file an appeal. We then contacted USAP's billing department to relay this information.
4/18/2018: This is the fourth billing date. Upon receiving this bill, we sent a letter to USAP's billing department, reiterating that we are not obliged to pay this bill due to the fact that the claim was denied for reason of untimely filing, but that we would be happy to assist USAP in filing an appeal with the insurance carrier.
7/4/2018: This is the fifth billing date.
The desired resolution is for USAP to waive the charges and cease sending bills for the above-referenced service.
Thank you for contacting USAP regarding your account. As we discussed your account is being reprocessed by your insurance company. If you have any further issues please contact me directly. Thanks, Marsha
(The consumer indicated he/she ACCEPTED the response from the business.)
USAP billing department staff contacted me, and indicated that the company has now resolved the outstanding claim with my wife's insurance provider, and that they will no longer be sending us bills for the service.
They filed the insurance with the WRONG policy and never corrected it. They have now filed on my credit report.
I had a kidney transplant on 9/1/15. My live donor, Jose Castellanos Gomez, was billed for anesthesia; however, my insurance covers all his medical expenses. This anesthesia company wrongly billed his insurance rather than mine. I've called them, I've written to them, I've tried everything to get them to file it correctly under the contract rate with Blue Cross.....but they never responded other than to now file this against my credit report. They have a complete disregard for this.
I want them to get their money from the correct insurance and remove this from my credit report IMMEDIATELY.
Thank you for contacting USAP regarding your account. As we discussed your account has been closed. If you have any further issues please contact me directly. Thanks, Marsha
(The consumer indicated he/she ACCEPTED the response from the business.)
It is unfortunate that after nearly 3 years of calling and writing letters, that I had to file with the Revdex.com and write an unsatisfactory Google review in order to get their attention; however, once I did those things, the matter was investigated and resolved. I appreciate the assistance of the Revdex.com and Marsha at USAP to get this done.
I am due an overpayment refund of $552.88.
I received anesthesia for surgery in August 2016. I received my first bill for the anesthesia in October 2016 (Acct# X-XXXXXXXX) in the amount of $808.24. I did not recognize the anesthesiologists name on the bill (Jennifer Elmore DO) but I did know that I'd recieved anesthesia so I began making payments. I made my final payment in February 2017. In April 2017 I received my first bill (same Acct# as above) for the anesthesiologist that I'd actually met with the day of my surgery (Curtis Nielsen CRNA) prior to him administering the anesthesia before my surgery began. This new bill was in the amount of $255.36. I tried calling US Anesthesia Partners of Texas but I couldn't ever get anyone on the phone. Each time I called I would sit on an extremely long hold only to eventually be transferred to a full voicemail box. I wrote US Anesthesia Partners of Texas and copied my health insurance (United Healthcare) in a letter during May 2017. I said that I didn't understand why 8 months after surgery I was receiving a new bill for the first time but asked that if I was responsible for both of the anesthesiologists bills to please receive itemized billing for each to help me understand why I would owe both bills. At that time United Healthcare reprocessed the claims showing that I WAS responsible for the $255.36 but NOT responsible for the $808.24 that I had already paid. I did not receive any further correspondence from US Anesthesia Partners of Texas including no additional billing for the $255.36, no itemized billing as I'd requested and no refund for my apparent overpayment. I wrote to US Anesthesia Partners of Texas again in May 2018 as a final attempt to obtain an overpayment refund. This company has still not corresponded with me or issued my refund.
I would like to receive a refund check in the amount of $552.88. This is the difference between the amount I should not have paid them of $808.24 and the amount I still owe them of $255.36.
Thank you for contacting USAP regarding your account. As we discussed your account is paid in full. If you have any further issues please contact me directly. Thanks, Marsha
(The consumer indicated he/she ACCEPTED the response from the business.)
Surprise (balance) billed by out of network provider operating an in-network facility. Provider will not return calls.
My daughter received ear tubes on 2/2/2018, from an in-network physician, at an in-network facility. We received a surprise balance billing notice from US Anesthesia Partners of Texas in the amount of 730.46 on account X-XXXXXXXX.
I called my insurance provider GEHA on 4/4/2018, who said we were balance billed and to call the anesthesiologist and request a "professional courtesy write-off". We called US Anesthesia Partners of Texas on 4/4 and requested the write-off. We spoke to a supervisor named Chanda who said the request would be sent to the central billing office, and to call back if another bill was received. We then received another bill, and called US Anesthesia 5/4. When speaking to Eduardo, he said the numbers "didn't add up" and that he would send another review request. We received another bill, called US Anesthesia 6/4, was told Chanda would call back, and she did not.
Prior to receiving services, we received an estimate of our financial responsibility from the surgeon performing the procedure. We received no communication or estimate from US Anesthesia Partners, had no prior awareness of their involvement in our daughter's procedure, and no say in accepting their out of network services.
US Anesthesia Partners of Texas has been paid 1005.57 by GEHA as the appropriate amount for anesthesia services at an out of network provider at an in-network facility. US Anesthesia Partners has been ignoring addressing our request to resolve this matter.
I had only requested a write-off for the insurance disallow amount of 552.98, and had been prepared to pay the insurance designated remaining co-pay of 177.45. At this point after dealing with deceptive and ethically questionable billing practices and wasting my time repeatedly seeking a response, I am requesting my bill be marked paid in full.
Thanks
Adjust bill and send confirmation that balance is paid in full
Thank you for contacting USAP regarding your account. As we discussed we took the correct adjustment on your bill . If you have any further issues please contact me directly. Thanks, Marsha
(The consumer indicated he/she ACCEPTED the response from the business.)
Adjustment accepted. Thanks
I apologize, there is miscommunication. I AM satisfied with the response. I do not recall receiving an opportunity to state so. When I got an email that the business had replied, I went online to the referenced case, and it was already marked as closed at that time. ?
Please update that I am satisfied. Thank you.
I recently had a minor surgery lasting just 20 minutes, the anesthesia was arranged by my doctor. I met the doctor who was going to administer the anesthesia. all went well until I got the bill from 2 doctors at U S Anesthesia both doctors submitted a bill to my insurance for $997 each my insurance rate dropped it to $469 each total $938 for 20 minutes that I had to pay.I only paid my doctor $458 for the surgery. I called the company to try and get an itemized bill just like it said on the bill that I could do. It never came so 3 weeks later I asked again for an itemized bill, this time they sent a bill that was the same bill just on 2 pages instead of just one, so once again I called and wanted to talk to a supervisor, I was told I was talking to one, I explained that I wanted to get a bill that outlined the minutes etc... I knew it was only 20 as well as the modifiers like a chart or something that I could read to see why I was being charged $47 a minute for anesthesia they told me that I couldn't get that information and that my insurance company had accepted the bill and I had to pay it end of story. I later told my doctor that I did not want to ever have them give me anesthesia again. I think that they are way overcharging and if you don;t want to get overcharged don't use them because their rate with insurance is $47 a minute.
I was billed $171.25 in 01/2017. Final payment was made in 04/2017. I received a bill in 03/2018 stating that I owe an additional amount of $358.75.
yette. She stated that the p.o. box on the statement is a bank, then I was put on hold, when she came back on the line she said that she had my letter, I asked what day it was received, she said there was no way of knowing that since it is shipped through various departments after coming from the lock box. I explained what had occurred. She told me that my insurance paid an out of network price instead of the in network price. I told her that the statement was incorrectly calculated and asked her to provide me with a corrected statement. She told me that there is no way to print a statement electronically and that she could write the amount on the statement. I then made her aware that the Statute of Limitations in Texas. She said that the statue of limitations don't apply because Aetna just made another payment in March. I then stated that the Statute of limitations for billing states that a health care provider must bill a patient or other responsible person for services not later than the first day of the 11th month after the date the services are provided. She the said she was googling the statues of limitations, she read it and then put me on hold. When she returned to the line, she said she spoke to her supervisor and the supervisor said that I was part of a large appeal project that included several Aetna patients and that they still had to bill me because Aetna paid them out of network and just made a payment.I asked to speak to the supervisor, and she stated that she went to lunch.
I received services from US Anesthesia Partners on 11/18/2016. I received my first bill ( Account # X-XXXXXXXX;Invoice # XXXXXXX )in January 2017 in the amount of $171.25, and I made a payment of $71.25 using my American Express credit card on 3/25/2017 and I made a final payment of $100 on 4/21/2017 with my Visa ending in 5972. In March of 2018, I receive a bill (Account # X-XXXXXXXX;Invoice # XXXXXXX) It shows a charge for the service of $2,736.00 on 11/18/16, an Aetna payment on 12/15/16 of $513.75 and a contractual adjustment of $2,051.00, an American Express credit card payment of $71.25 on 3/27/17, a visa credit card payment of $100.00 on 4/25/17, an Aetna payment of 1,076.25 on 3/10/18 with a remaining invoice balance of $358.75. These calculations are incorrect:$2,736.00 (charge)minus $513.75 (Aetna payment)minus $2,051.00(Aetna Contractual Adjustment) minus $71.25 (American Express payment) minus $100 Visa minus $1,076.25 (Aetna payment) does not equal $358.75, it equals -$1076.25.
I sent a certified letter with return receipt on April 3, 2018 to the following address: US Anesthesia Partners of Texas, P.O. Box XXXXXX, Dallas, TX XXXXX which is the address listed on the statement for written communication regarding any disputed bills. The return receipt shows that Raul Gouette signed for the certified letter on April 5,2018. I did not receive any response from the company so I called them on 05/22/18 at 4:31 p.m.and I spoke to Mckennies in the billing department who stated that she did not see my letter in the system, and she directed me to call the Central Business Office. I hung up and called the central business office and spoke to Veronica, she also stated that she could not see my letter in the system. Veronica transferred me to Marcia, she did not answer so I left a detailed message for her at 5:01 p.m.
As of 6/18/18, I had not received a response. I called on 06/18/2018 and first spoke to Rashonda who told me that Aetna requested a refund and reprocessed the claim. She said she did not see my certified letter in the system. She then said she was going to transfer me to Risk management. Marcia came onto the line, she told me that I sent the certified letter to a lock box. I preceded to tell her that I sent the letter to the address provided on the statement for billing disputes. She told me that my letter was not in the system. I told her that I had the return receipt with a signature from Raul G
The Texas Statute of limitations states that a health care provider must "bill a patient or other responsible person for services not later than the first day of the 11th month after the date the services are provided." The Statute also states that providers who violate this law "may not recover from the patient any amount that the patient would have been entitled to receive as payment or reimbursement under a health benefit plan or that the patient would not otherwise have been obligated to pay had the provider complied..." I was billed in January of 2017, and I paid off the bill in April of 2017. It is as if I am being re-billed. I am asking for documentation( a statement or pay off letter)showing the correct balance of zero.
Thank you for contacting USAP regarding your account. As we discussed your account has been paid in full. If you have any further issues please contact me directly. Thanks, Marsha
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not realize that US Anesthesia Partners had so many complaints. After reading all of the reviews and complaints, I paid the balance so that my account would not go to collections. Basically, I figured I was out of time to fully fight this battle. The company did not honor the statute of limitations on billing in a timely manner. As the response of the business states above, the account has been paid in full because I paid it to avoid the devious collection practices that they are administering to their customers. Marsha did email me a receipt. Overall, I paid my bill off a year ago, received a bill a year later with the payoff showing and additional charges.
Billing claimed they didn't receive payment. I have to provide proof of a cashed check. My bank (wellsfargo) assures me that they cashed the check
Paid bill and have proof they received it but they still are making me send them this proof. Are they purposefully incompetent or scamming people?
admit to receiving funds and stop billing me for the same thing
Thank you for contacting USAP regarding your account. As we discussed your account has been paid in full. If you have any further issues please contact me directly. Thanks, Marsha
Bill was sent to collections but I never received a bill due to the provider having the wrong address on file.
I received a call from a collection agency on 6/6/18 concerning the anesthesiologist bill from a ER visit on 1/9/18. US anesthesia partners had contacted me earlier in the year as they had the wrong insurance listed and told me I would be responsible for the full amount if I did not provide the correct information. I provided the information at that time and was told then it would be several months before I would receive a bill. I looked for the bill continuously but it never came. After receiving the call from the collection agency, I called the company to rectify the situation but could not get through to the billing department. I left several messages but got no response. The people on the phone would not help me and said there was no way they could. I was trying to make the situation right as I have a very high credit score of which my wife and I are very proud of. To be sent to collections from an error on the part of the billing company is an insult at one of the highest degrees in my book. That should about cover the main part. To add insult to the companies name, I was hung up on more than once and lied to by the people on the phone. Thank you
A written and verbal apology along with a bill adjustment for the stress, time and insult to the character of my wife and myself.
Thank you for contacting USAP regarding your account. As we discussed your account has been paid in full. If you have any further issues please contact me directly. Thanks, Marsha
This company has been sending me duplicate bills for the same medical procedure. I have duplicate billing accounts in their system; they won't fix it.
Three duplicate accounts for me:
X-XXXXXXXX-PTX
X-XXXXXXXX-TXP
X-XXXXXXXX
I contacted them in May 2018 and received proof that I have a zero account balance and do not owe any money. (5/7/18) They called me again on 6/6/18 saying that I owe $170.24. I have not had any medical procedures with them since January 2018.
Thank you for contacting USAP regarding your account. As we discussed your account has been paid in full. If you have any further issues please contact me directly. Thanks, Marsha
Billing issues
They called me and said that they have been billing me for months, I have yet to get a piece of mail from them. After a big hoop la, I got the amount and wrote check *** in the amount of 196.02. Check has cleared on the 8th. They called again saying we dont got the money. Not sure if they are scamming or what the issue is. They wanted me to mail them a copy of the cancelled check.
I would like $80.00 refund as this is how much time I have wasted on the phone with them. If they would get their records straight this would not be an issue.
Thank you for contacting USAP regarding your account. As we discussed your account has been paid in full. If you have any further issues please contact me directly. Thanks, Marsha
(The consumer indicated he/she DID NOT accept the response from the business.)
They have vey poor billing practices. Harass customer after bill has been paid. Also the must provide some type of financial consideration
Insurance unable to correct consumer amount due to provider due to lack of action and returned calls by US Anesthesia Partners to consumer/insurance.
This complaint is against US Anesthesia Partners (UAP) and handling of my patient account number X-XXXXXXXX of their service rendered on 5/27/2017 for anesthesia during childbirth. Cigna (Insurance) incorrectly processed claim as out of network when in network. Cigna submitted refund request to UAP by 8/2017 of $3300 overpayment to UAP with patient responsibility of $3,059.37 to UAP. Cigna unable to reprocess claim until refund received. Patient and Cigna rep Kimberly/Amanda/Megan called UAP multiple times from at least 8/2017 through 5/2018 with no resolution to date. UAP confirmed receiving refund request by Cigna on 11/11/17 but no resolution or response. UAP stated on call in 12/2017 that this is normal for claims to take months or even years to complete. This is not acceptable. Patient was assured that this would not go to collections since it was being fixed but was sent to collection company called Synerprise Consulting (SC) (XXX-XXX-XXXX) anyway on 12/26/2017. Patient wrote letter and mailed by 1/15/2018 to dispute charges as these were not correct nor owed on creditor account # XXXXXXXX/ Account # XXXXXXXX. On 1/15/18 and 1/16/18 I called and informed SC rep Melissa and Andra of sending notice of dispute who stated they received my account on 12/26/2017, who also confirmed mailing address. When speaking with SC, rep Arthur said that I should go on payment plan so that this does not affect my credit and it is unlikely UAP will comply with refund to Cigna. Patient did not go on payment plan since monies not owed to UAP and since UAP has been unresponsive to comply with partner Cigna when refund requested for correction of processing. Cigna opened complaint on 12/13/17 due to lack of response from UAP after multiple messages left for Diane *** at XXX-XXX-XXXX. Cigna complaint rep Sherria called from 1/30/18 at least on 3/20, 4/3, 4/10, 4/11, and finally on 4/24 closed complaint when Arlene in UAP corporate stated member account balance was at $0, member did not pay and no longer owes and not in collections. I also called on 3/27 to UAP rep Yasmine who stated they were waiting on new EOB from Cigna and that I was not at collections. I then called SC collections the same day and still at collections. Cigna rep Erin *** assigned to my case called on 5/10/18 to confirm and was told account still on hold, consumer owed money still, and transferred around again and sent to voicemail once again in central business office. I called again with Cigna rep Erin on 5/17/2018 to inform of reporting them to Revdex.com unless something was done. We were put on hold for a long time and then transferred to a random department without notice probably to get rid of us. Erica in UAP dept. handling accounts for cosmetic surgery with no insurance (not applicable at all to my situation) gave us reference # XXXXX and said we'd need to call Diane *** XXX-XXX-XXXX or her Diane's boss Lora at XXX-XXX-XXXX. Called both with Cigna - both went straight to voicemail. Also called today on 5/17/18 to SC collections rep Aryian who stated my account was still there on a dispute status waiting on insurance to refile claim. This situation is completely unacceptable and I have had to waste hours on the phone with UAP/Cigna/SC with this issue that UAP refuses to correct.
US Anesthesia Partners should best respond by dropping all charges for this service to me as the consumer since they have provided a horrible experience, waste of time, either dishonesty or complete incompetence, and stress inflicted on me as the consumer who has been in the middle of this situation for almost a year now without being able to find a resolution after exasperated attempts with the organization US Anesthesia Partners. As a new mother with many new challenges to face, this should not have to be one of them and I am sorely disappointed with US Anesthesia Partners.
Thank you contacting USAP regarding your account. As we discussed we refunded your insurance as requested. If you need further assistance from me please call me directly. Thanks, Marsha
US Anesthesia filed insurance incorrectly. Insurance Co request to refile was ignored. Now they have sent acct to collection.
Date of service: 1/16/2017. Acct #X-XXXXXXXX. Billed as $1904.00 US Anesthesia provided anesthesia during a day surgery. Never received a bill. Phoned them 3 times in 2017 because I wanted to include my copay towards my medical for income tax filing. Never heard a word from them. They did file once with my insurance company who denied the claim and sent back to them requesting the incorrect information be supplied and re-filed. US Anesthesia ignored the request and never re-filed the claim. Within the past 4 months (one YEAR after surgery) US Anesthesia started sending me bills. I phoned them (again!) informing them to file and that I would submit my copay as soon as I received my EOB. This has never been done. I phoned my insurance company just before filing this complaint and they researched and found that indeed, they have never received a corrected claim whatsoever.
I am requested that US Anesthesia re-file the claim with the correct information and then I am more than willing to pay my co-pay when the EOB (Explanation of Benefits) is available. Given the time that has passed, the insurance company may not pay the claim or at a lesser amount. Since the fault does fall on US Anesthesia's shoulders for ignoring request for the correct information, they will have to bear the burden of the difference.
Thank you for contacting USAP with your account concerns. We have recalled the balance from collections and have filed the claims with your insurance company. If you have any other questions or concerns please contact us. Thanks, Dana
(The consumer indicated he/she ACCEPTED the response from the business.)
Once contacted by the Revdex.com, the company was quick to realize their error in not submitting a complete insurance bill including coding. Thank you Revdex.com for assisting in this matter as my own phone calls fell on deaf ears.
I am confident the insurance will be settled soon.
On May 8, 2018 I got a notification that my TransUnion credit score dropped. I looked at my credit karma app and saw I had a new acct in collections.
On May 8, 2018 I got a notification that my TransUnion credit score dropped. I looked at my credit karma app and saw I had a new acct in collections that was not mine. I called "U S anesthesia partners of TEXAS" because that was the name of the company listed under "Law offices of Mitchell" on my credit report. The lady told me that the account is no longer with them, that it had been turned over to Transworld. I asked for a date of service that this "account" was for and what it is even to do with because I have never received anything in the mail. The lady told me she could not give me any information because the account had been turned into collections. I then called "Transworld" and the lady told me the only information she could give me is the date of service which she said was Feb. 28, 2017. (I never had a surgery or procedure done on that date). I called my surgeons office that did my surgery a year before and asked what anesthesiologist company they used and the hospital I had my surgery done at used "Bayou anesthesia" in which I had paid that bill. I then called TransUnion to file a dispute. I then called U S ANESTHESIA PARTNERS OF TEXAS to try to get as much information on this acct because it really affected my credit score. The lady this time told me to contact Greater Houston Anesthesiologist.
When I called GHA, the lady told me the account had been turned over to Transworld and transferred me in which I was back at square one. I got nothing but the run around and a $2918.00 acct that's affecting my credit score. I feel like this is a scam and it needs to be resolved.
To acknowledge this is not my account and for it to be taken off my credit report.
Thank you for contacting USAP regarding your account. I have attempted to contact you regarding the information provided and have been unable to reach you. If you still have further issues please contact me directly. Thanks, Marsha
(The consumer indicated he/she DID NOT accept the response from the business.)
I HAVE talked to Marsha several times on the phone in which nothing was resolved because the charges are still not making sense. She was going to send (through email) a detailed bill in which I received but was unable to open on 4 or 5 different occasions. I tried on my phone, my Mac and different lap tops and was still unable to open the attachments in which she sent. Every single time I talk to her, I get the same exact speech... I am refusing to pay this 2918.30 bill because I have had nothing but the run around, I NEVER received a BILL or a STATEMENT for this amount and then all of a sudden it was turned into collections? I had no idea this bill even existed!
I paid the company in full for a surgery I had on 8/2015 and now 5/2018 I received a bill from a collection agency for the same date of service.
HORRIBLE, HORRIBLE, HORRIBLE COMPANY! I had surgery on my ankle back in August of 2015. I received a bill from USAP June of 2016. I called immediately and set up a payment plan which was paid off on 7-29-16. They kept sending me bills which, later I found out from a supervisor, were wrong because they were posting my payments to the incorrect account even though the account number was on the memo line of my check and I sent a copy of the bill. I spoke with several people (all documented) to try and get them to post my payments to my account. Several times I spoke with supervisors. On 10-27-16, I sent the statement along with copies of the checks from my bank proving the account was paid in full. Still they couldn't seem to get the payments posted correctly. Finally, on XX-XX-XX at 9:37am, I spoke with supervisor Mrs. Crossland and she said that she got the payments posted correctly and that I had a 0 balance. Now it is May of 2018 and I received a collection notice from a collection agency and the amount isn't even the same but it is for the same service. I had to get up in my attic and pull the files from almost 3 years ago. This is ABSOLUTELY RIDICULOUS. Now I am keeping up with my time and plan on billing them. Something needs to be done about this company and their billing practices. After I'm done here I am contacting the Texas Medical Board Complaint Hotline along with Governor Abbott's office. This company needs to be held accountable for their incompetent employees along with the way they handle their billing/business practices. The Revdex.com really has it wrong if there are so many complaints regarding the same issue with this company and they have an A+ rating. What a joke!
USAP needs to call off this collection agency because I paid my debt.
Thank you for contacting USAP to address your account concerns. Your account balance has been adjusted off and you will be receiving a letter in the mail stating the same. If you have any further questions or concerns please contact us directly. Thanks
Never sent me an invoice or contacted me but sent a bill over to collections after almost 2 years post surgery
I had underwent surgery at St Lukes in Houston on Sep 2016. I had paid all the invoices that were sent to me with regards to this surgery.
Today, my credit score company notified me that my score went down 30 points. When I looked into it, I found out that there was a negative derogatory comment from a collections agency. I called the agency and found out that us anesthesia partners had sent my info to them (outstanding balance of 620$). US anesthesia partners NEVER contacted me or mailed me any invoice since I had my surgery. How can they send my info to collelctions without even contacting me once. They had all my info on file and it is wrong of them to do this almost 2 years later. I read other complaints online and people are saying the same thing. This company needs to be looked into for illegal business practices.
I want US anesthesia partners to send me an invoice to my home address on file. I want us anesthesia partners to contact capio partners (collection agency) and clear my name and get my credit score fixed
Thank you for contacting USAP to resolve your account issue. We have recalled the balance from collection and after receiving you payment in full the invoice now has a zero balance. Please contact our office if you have any additional questions or concerns. Thanks
USAP billed the wrong address and then sent my bill to collections. Their customer service department was of no assistance in this matter.
USAP billed the wrong address and then sent my bill to collections. Their customer service department was of no assistance in this matter.
Improvement of business practices. You should try to resolve issues on your own especially regarding health concerns prior to moving to collections. I would like to be contacted by the company and be given an explanation as to where they got the wrong address, why there are so many wrong address and collections complaints, and what they are doing to improve upon this. Also customer service should be more helpful with these issues.
Thank you for contacting USAP regarding your account. As we discussed your account has been paid in full. If you have any further issues please contact me directly. Thanks, Marsha
US Anesthesia Partners has been my worst experience ever associated with a surgery. I had excellent insurance coverage, and was told that all was covered prior to a surgery that I had back in 2016 (including the anesthesia component). Then, I started to receive invoices in the mail from these people a few months post surgery, claiming I owed them thousands of dollars. After speaking with them multiple times, as well as my insurance company, I thought I had resolved their obvious error. Insurance had already paid them. But... the invoices continued, and I had to play middleman for months. After what I thought was my last and final experience with US Anesthesia Partners (and having rectified their obvious mistake - I had resent my insurance statements yet again), I just received a bill from a collections agency. Disgusting. This has confirmed that US Anesthesia Partners is deceitful and pathological, and treats patients like they are criminals. I will make sure I never have a surgery again where they are in practice. US Anesthesia Partners ought to be ashamed of themselves. You are a disgrace to the medical community, and need to work on your client service skills as well as organizational skills, both of which I would rate an F.
First of all I cannot understand how USAP has an "A+" rating, when at this writing 100% of the reviews are negative.
This is one of the worst customer service / billing department I've dealt with. I had surgery in Jan. 2016, and paid my portion of bill to USAP, in installments, the final one being in Aug. 2016.
Now some 20 months later, I receive a bill for over $300 from a collection agency. When I call USAP about the status of my account and wanting proof that my account has been paid, they tell they have no record of my account.
So now my dilemma is to somehow prove to the collection agency that my account has been paid... when they apparently have all the records.
This sure seems like a scam to me!
I noticed on my credit report that I had a collection added from the company U S ANESTHESIA PARTNERS
I noticed on my credit report that I had a collection added from the company U S ANESTHESIA PARTNERS. I have never heard of this company nor has this company reached out to me or sent me any type of notification as to who they are or whom they represent.
I would like this collection account removed from my credit report immediately and to receive updated bills to show the accuracy in the amount that is being claimed to be owed.
Thank you for contacting USAP in regard to your account issue. I emailed you on 5/4/18 and 5/16/18. As stated I must have your identifying information in order to review and discuss your account. I would like to handle this as soon as possible. Please call me so we can discuss and come to a resolution. Thanks
Yesterday we received a letter from an attorney's office as US Anesthesia Partners had turned our account over to a collection agency. This was from a surgery from Dec 31, 2015 (almost 2 1/2 years later). We never received any bills or statements from US Anesthesia and had no was to contact them. The only reference to them at all that we had was the individual doctor's name on a statement from our insurance company showing the amount they paid and the balance that was still owed by us. A simple bill sent to us 2 and a half years would have resolved this issue, or a follow up of any kind. Horrible billing practices, but their loss as they now will have received pennies on the dollar by selling to collections.