US Student Loan Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
At this time I cannot verify that this company has issued me a refund as they have indicated in their response. I paid them with a credit card and there are no pending credits on my card. Once I can verify their refund, I can accept their response in answer to my complaint
Regards,
*** ***

***,
Thank you for bringing this matter to the attention of upper management We have reviewed your file and see you have spoken with our service manager, who followed the company refund policy based on the amount of work already completed On the agreement you executed,
which was emailed via docusign after you sign and you're also able to download immediately, our cancel policy has a link to a support portal to submit a ticket for cancellation In addition, the email that came out to you from our company had another link to this portal We apologize for that confusion, submission of cancellation via the portal allows us to track your file successfully and provide the date in which the cancellation was madeIn review of your file, you have paid $149.75, this has been processed as a refund and within business hours you should see this back in your account The remainder payment plan has been canceled and you should NOT see any further charge Please contact us directly if you do not see the refund within two business days from 1/24/We wish you well and hope your're able to successfully manage your student loan debtSincerely,
Customer Care

Hello *** ***,
We apologize for the misunderstanding of our servicesOur compliance department will review the phone call and ensure all disclosures were properly metDue to our goal for 100% client satisfaction we will be refunding you the full amountWe wish you success in
managing your student loansUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hoursSincerely,
USSLS Compliance Department

***, We are sorry to hear that you were not in complete understanding of the program We are the processing company for the company you enrolled with and *** is not one of our representatives We have contacted their management to ensure that they follow up on this phone call and
use it as a training opportunity The reason the support portal said invalid phone number was due to entering (-) in between the numbers, as you can see the phone field has a notation stating to enter phone number without the (-)USSLS has serviced over 18,happy clients who have been placed in the appropriate program and have all their student loan current and future annual application needs, program changes, legislative updates and other document preparation needs efficiently taken care of USSLS's ownership sits on the advisory board for The Association For Student Loan Relief and takes pride in being transparent, forth right and putting our clients first in all our processesWe have submitted a refund request to your accounts receivables department and will continue to do all contracted services If you still have a desire to consolidate, simply follow the instructions in the packet mailed to you No future transactions will be processed on your account

*** ***,Thank you for your inquiryOur customer service has already cancelled and refunded your file, prior to this inquiry.USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping
lead the industry with standards of practice and consumer service guidelines. Sincerely, USSLS Compliance Department

I accept this company's response to reimburse me in fullHowever, I have a problem with the e-mail they sent me directly for a refund of payments in the amount of $eachI paid this company in full by way of separate payments in the amount of $each for a total of $I will consider this matter settled only after I receive credit for all payments according to their agreementIn addition, Payments must be credited to my credit card ending in I see that they are trying to send one credit to an old card ending in which was closed due to fraud that happened shortly after signing up with this company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ***,Thank you for making us aware of this situation and we are apologize for any inconveniences that you may have hadWe are a third party document preparation companyWe were not a part of the enrollment process as we were simply hired by Student Loan Resources to prepare the
requested documents. Student Loan Resources has been made aware of this situation and we will be issuing you a full refund.Sincerely,USSLS Compliance Department

***,We apologize for the miscommunication, a refund has already been initiatedYou should receive a check in the mail in the next 3-business daysWe hope that you are placed in a program that best fits your needs today and in the future. Sincerely,USSLS Compliance Department

This client was taken care of internally, PRIOR to receiving a Revdex.com complaint Upon receipt of his support inquiry, which was 9/2, his ticket was escalated to management which was addressed first thing on 9/ (Monday being Labor day, we had a one day delay in response due to other
support items escalated) Being that we internally completed his requests PRIOR to receiving this complaint this morning, this should not be listed as a response to a Revdex.com complaint as it was already resolved
Here is our first email from Revdex.com:
from:
[email protected]
to:
***@ussls.org
date:
Thu, Sep 4, at 3:AM
subject:
You have a new message from your Revdex.com regarding complaint #***
mailed-by:
sandiego.Revdex.com.org
This was AFTER we had already resolved this issue
Attached is a screen shot of our client service LOG, showing that we had already moved into the refund stage, based on client request
Here is the email sent yesterday AM as well confirming the refund, prior to Revdex.com complaint(also attached as a screen shot)
[USSLS] *** ***
11:AM (minutes ago)
to me
---------- Forwarded message ----------
From: [USSLS] *** ***
Date: Wed, Sep 3, at 9:AM
Subject: File
To: ***Hi ***,
Your file has been canceled and a refund will be sent to you in check form in the amount of $
Thank you
--
Carey ***
US Student Loan Services, Inc
Direct: 858-736-0616 | Service: 888-415-
www.USSLS.org
Thank you,

This consumer worked with an affiliate partner of *** and completed all compliance calls and disclosures informing her that she could prepare the documents on her own, she was working with a third party company and that the investment paid did not go towards her loans The company who
enrolled her is not in business and *** is no longer in business as they have terminated servicing for all affiliate companies We can issue a good faith partial refund of $out of the reserve account from the affiliate company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI received my refund check today
Regards,
*** ***

*** ***,
Thank you for your inquiryOur customer service has already cancelled and refunded your file, prior to this inquiry
class="MsoNormal" "box-sizing: content-box; margin: 0px 0px 0.0001pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines
Sincerely,
USSLS Compliance Department

***,Thank you for expressing your concern with your current serviced provided by USSLS In reviewing your file we have discovered the following:Your loans were not consolidated as stated in your consumer complaint View the attached screenshot of your loan profile and you'll see you
have trade lines of credit on your loan profile They were serviced by two separate companies, however, they have not been fully consolidated.We reviewed the call with our representative and discovered the purpose behind the consolidation documents being prepared putting you into an IBR program, it was to remove the default and bring you current on the default loans We apologize for the confusion USSLS takes pride in full disclosure Our client agreement states that we're a third party working today and in the future on the behalf of our clients to identify the best programs for their current needs and then completing the necessary documentation to achieve that result In addition, our compliance call and Quality Control call further identify the process and disclosures.Per our money back guarantee if you're not satisfied we will refund the money paid for the services rendered It's important you fully understand that to date, you have NOT consolidated your loans and you have loans in default, failure to take care of this may result in wage garnishment and tax garnishment, in addition, to further damage to your credit report.USSLS has helped over 18,with their student loan relief program document preparation and sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hours.thank you

*** ***,Thank you for making us aware of this situationWe apologize for any misunderstanding that you may have had. We have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and
the feesDue to our desire for 100% client satisfaction we will cancel your file and refund your money and hope that you're placed in the program that best fits your needs today and in the future.USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department

*** ***,We apologize for your misunderstandingWe have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the fees. Due to our desire for 100% client satisfaction we will refund
your money and hope that you're placed in the program that best fits your needs today and in the future.Docs Done For You has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.You will be receiving your refund within the next 3-business days and we will be cancelling any further payments.DDFY Compliance Department

*** ***,Thank you for bringing this to our attentionWe have researched your file and identified that the $charge pulled prior to the file being cancelledThis should have not processedWe have refunded the $and made sure that your account is fully cancelled. USSLS has
helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines. Sincerely, USSLS Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello *** ***,
Thank you for bringing this service challenge to our attentionWe have reviewed your file, your client agreement for document processing was received on April 8, Your file was then forwarded to our service department, which is not another
company, and was mailed via priority mail on April 23, Per your client agreement which is attached, our company was contracted to identify the federal program that most benefits you and prepare the documents for your self submission.
Upon submission of the prepared paperwork your consolidation should have been processed and you should have been placed into an income base repayment with an estimated payment of $This was not a guarantee and is subject to change based upon the income proof you provided when you submitted your paperwork.
Our company is a private document preparation company that helps borrowers with federal student loan debt prepare the documents for federal consolidation programsNo different than H&R Block is a private tax prepare helping consumers file their taxesThis is the first our department has heard about your challengesWe have a designated support portal for all client needs and have no record of a support ticket open for you.
Unfortunately, our company switched phone systems and ***'s number was lost during that transitionShe is a senior representative and still here with usUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hoursSincerely,
USSLS Compliance Department

*** ***,
Thank you for making us aware of this challenge with your document preparation servicesAfter reviewing your file, we have discovered all proper documentation was completed and sent to you for your signature and mailing to your new loan service company
Assuming you included the taxes as you stated, the only reason for this challenge would be improper filing of your documents by the service companyYou should have received a loan summary statement, prior to consolidation letting you know your estimated new paymentAt this time, if we were aware of a discrepancy this could have been remedied quicklyAgain, we are sorry to hear of this occurrence and we will be issuing a complete refund for all document preparation feesYour refund will be processed via check by mail within hours.
USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines
Sincerely,
USSLS Compliance Department

*** N ***,Thank you for bringing this to our attentionYou enrolled into document preparation services, with a company other than USSLSThe service contract was assigned to us and any misinformation on the front end is unbeknownst to usOur system was being updated with
the most recent PSLF paperwork and unfortunately, you received an expired document which the DOE should have still acceptedOur goal is to ensure client satisfaction and according to our money back guarantee, we will refund any money that has been paidYou should see the refund within 24-hours. USSLS has helped over
30,people with their student loan document preparation and the ownership
sits on the board of the Association For Student Loan Relief, helping lead the
industry with standards of practice and consumer service guidelines.Sincerely,
USSLS Compliance
Department