US Student Loan Services Inc

***, We are sorry to hear that you were not in complete understanding of the program We are the processing company for the company you enrolled with and *** is not one of our representatives We have contacted their management to ensure that they follow up on this phone call and
use it as a training opportunity The reason the support portal said invalid phone number was due to entering (-) in between the numbers, as you can see the phone field has a notation stating to enter phone number without the (-).USSLS has serviced over 18,happy clients who have been placed in the appropriate program and have all their student loan current and future annual application needs, program changes, legislative updates and other document preparation needs efficiently taken care of USSLS's ownership sits on the advisory board for The Association For Student Loan Relief and takes pride in being transparent, forth right and putting our clients first in all our processes.We have submitted a refund request to your accounts receivables department and will continue to do all contracted services If you still have a desire to consolidate, simply follow the instructions in the packet mailed to you No future transactions will be processed on your account

***,
Thank you for informing us of your challenge We have addressed the situation to ensure there is not a break down of communication To clarify, our organization has helped over 18,people identify which federal loan programs they may qualify for and then
complete the necessary documents to assist them in their placement into these programs We are not the company who "holds the loan", however, the services rendered will place you into the appropriate consolidation or program of benefit, upon self submission of the document packet mailed to you You would simply need to execute your signature where noted and include the appropriate documentation based on your programWe've mailed your completed documents on 5/11, less then a week from our services being rendered We've initiated the refund process for your account If you sign and submit the documents you will be placed into the quoted program and receive the benefits identifiedUSSLS has helped over 18,people with their document preparation and program identification and we have 100's of positive third party reviews on the services providedWe take pride in ensuring each client is fully satisfied and taken care during the process and beyondThank you

*** ***,
Thank you for bringing this to our attentionWe have researched your file and identified that the $charge pulled prior to the file being cancelledThis should have not processedWe have refunded the $and made sure that your account is fully
cancelled.
USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines
Sincerely,
USSLS Compliance Department

***,
Thank you for
making us aware of your challenge. Our company provided the servicing and document preparation for the documents related to your federal consolidation. The $payment was for our monthly client advantage program to ensure you're placement year after year into the federal programs. We have contacted the company who enrolled you into the document services and made them aware of the miscommunication so that other clients are not confused. We have initiated a refund for your document preparation fees and the client advantage program. This will be sent to the mailing address on fileUSSLS has helped 1000's people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines
Sincerely,
USSLS Compliance Department

***,
Thank you for your inquiry and information about the challenge you're currently facing Our company is the service provider to facilitate the paperwork for the consolidation of your federal loans You originally spoke with *** * at Student Zoom Based on
researching your file it appears your loans were not consolidated The documents were processed on our end We unfortunately are only part of the process and did complete the work on end We are issuing you a full refund for the services paid to our company In addition, after review of your file, you are still DEFAULTED on your loans To remedy this, we'll be rushing a file to your home that will need your signature This packet will include all the necessary documents to consolidate your loans into a program that will remove you from your default status and then remove the offset If you have any questions please contact our support portal at www.MySupport.help
Thank you

Very courteous and kind receptionists that would respond quickly to any questions I had They were very knowledgeable about the program and directed me to where I needed to go with any further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The dates noted definitely did not include the numerous times that I attempted to reach out to USSLS to receive assistance on this service and the many times my requests were ignored or caused me to be passed around to different individuals that were unable to provide me with the name of my consolidator No one could give me his name or contact information and I was told it was on the original email, which it was not I was told that an email would be sent out to all in order to find who was working on my consolidation...I never heard back When I originally signing up for this service, I was given the impression that USSLS would help me consolidate my loans and not that they were just a document service that would put the documents together I am very confident that USSLS used technical language that would contractually only obligate them to provide me with these documents, but believe they were definitely sugar coated with the impression that they would make consolidating my loans easy and help me through the entire process
I think that it is nearly criminal that they call them selves student loan consolidators when they adamantly claim that they are only a document services company AFTER they have your money I do not dispute their claim that they can put loan documents together, however, I dispute their claim to good customer service The communication of this company with clients is beyond horrible Not once was I treated like a customer that had paid to use this service I was brushed off multiple times and ignored and it took multiple phone calls and emails to finally find out that the person working on my loans had left the company Even when requesting new forms to send to NelNet again, I was met with basically, "It was probably your fault, let us know if you need more forms" I had just asked for them again! This is what caused me to have to continue my search for whoever it was that was handling my consolidation which was going nowhere
USSLS acted deceptively and had the poorest customer service that I have experienced to date I congratulate them on "contractually" fulfilling their obligations, which, obviously, is the motto of all companies with outstanding customer service
Regards,
*** ***

*** ***,
Thank you for making us aware of this situation and we are apologize for any inconveniences that you may have hadWe are a third party document preparation companyWe were not a part of the enrollment process as we were simply hired by Student Loan Resources to prepare
the requested documents. Student Loan Resources has been made aware of this situation and we will be issuing you a full refundSincerely,
USSLS Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have never received paperwork from USSLSI was continuously charged from 08/- 03/I am requesting a refund of $I do not want to do business with USSLS, so the insistence on sending paperwork now is denied.
Regards,
*** ***

*** ***,Just wanted to do a quick follow up with you and let you know that this situation has been resolvedThe delay was caused due to your last name being listed differently than what we had on fileThe refund has been processed and you should be receiving it within the next 3-business days.Sincerely, Compliance Manager

*** ***,
Thank you for making us aware of this situation, we have forwarded this case to our compliance department to take corrective action on the enrollment center who completed this file This file was not enrolled by USSLS, it was via a third party company. We
apologize for any misunderstandings that you may have encountered.Due to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely,
USSLS Compliance Department

***,
We apologize for the misunderstanding We
provide the back end services for the company, Student Zoom, who enrolled you in the program We have a signed contract and payment authorization schedule from your sister We were unaware that you did not approve this payment schedule The $has been refunded, we have additionally confirmed the services were rendered and we will NOT be sending your sister to collections to recover her outstanding balance on her account of $ Again, we apologize for the inconvenience

I paid $688 in March of 2015 to enroll me in a 10 year repayment where the loan amount is forgiven if you work for a non profit. I recently was temporarily disabled. I called the company who services my loan. The agent told me that I was never enrolled in the loan forgiveness program. He said I could do so now and that there is no charge.
Of course, all of the telephone numbers are no longer in service.
I gave one star because otherwise I could not post this review.
Do not talk to them, if they still exist.

I do not find USSLS's response to this issue to be satisfactory. I appreciate the gesture of reissuing the paperwork that I initially did not receive, and I have received the paperwork. However, as stated in the business's response to my complaint, I should also have received a 50% refund of the $599 originally paid. This refund has not been issued by the business. I have contacted my credit card company to confirm.
Best,
[redacted]

[redacted],
Thank you for making us aware of this situation. We apologize for any misunderstanding that you may have had. We have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we...

provide and the fees. Due to our desire for 100% client satisfaction we will cancel your file and refund your money and hope that you're placed in the program that best fits your needs today and in the future.USSLS has helped over 30,000 people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.
Sincerely,
USSLS Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This is your USPS tracking number, it took two days for accounting to issue the check and get into the mail with tracking. Your account has been refunded as stated.[redacted]   Thank you

[redacted],Thank you for expressing your concern.  We take all complaints and accusations of misinformation to the consumer very seriously.  After review of this complaint and of your file we have found that all disclosures were properly addressed during your free consultation and during your...

client on boarding.  In addition, all work was fully rendered within three days from your enrollment and the completed package was delivered to your residence within 7 days, see attached usps confirmation.  The package had simple instructions, sign where notated, included proof of income (if required), place signed documents back into the pre-addressed envelope and send to the new service provider.We have attached the necessary documents to this response to confirm the false allegations made towards our company were not warranted.1. Your completed signed agreement.  Page one, Paragraph one - we are not the government, we're providing these services for a fee and our service is document preparation.Page four - stand alone disclosure page, outlining you may choose to do these services on your own and payment to USSLS is not going towards balance of loanPage six - monthly client advantage program explanation of services and ongoing benefits, including all yearly re-qualifications and support needs.Page nine - a summary of the benefits of the client advantage program2. We've attached our third party compliance call, which restates all the items listed in the disclosures our representatives gave you and that in the signed agreement.  This call is you stating you understand all these items and this has been explained to you.3. Confirmation of delivery of our services within 7 days of enrollment, prior to ever charging the document preparation fee.  After this service was rendered, the signing and mailing of that packet to the new service provider is something you're responsible for and out of our control. USSLS has successfully assisted over 20,000 people identify and prepare the documents for qualified federal student loan programs.  We have further given over 250,000 free consultations helping consumers know their options, regardless of their enrollment with our services.  We take pride in proper disclosure and consumer awareness.  After review of this file, USSLS fully rendered all services in a manner that was efficient and complete.  In addition, USSLS did everything in our power to ensure you had full disclosure and understanding of our services.Revdex.com, It is our request that this false allegation of misleading and failing to educate the consumer be REMOVED from our Revdex.com profile.  We cannot control false allegations, we can only control the processes we put in place to ensure all consumers are protected and aware of the service our company is providing.Out of good faith to the consumer we will refund the service fee rendered and request that these false allegations be removed based upon the overwhelming proof that we did indeed inform the consumer of all and what was accused of us was not accurate.Thank youUSSLS Compliance Department

Hello [redacted],We have researched this issue and we sincerely apologize for the misunderstanding. However, we had shipped the packaged on the 14th of September which was three days after your enrollment. The delivery of the package was confirmed on the 17th (see attachment) of September....

Due to our goal for 100% customer satisfaction we will be refunding you the $99.00. We wish you success with managing your student loan debt. USSLS has helped over 30,000 people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.  Your refund should process within 48 hours.

[redacted],We have researched your file and listened to the recorded call to make sure our representative didn't misrepresent the federal program. The representative clearly stated that your program had a maximum duration of 300 months and after the remaining balance would be forgiven.  We have...

assisted over 30,000 clients with document preparation services and strive to ensure complete consumer satisfaction.We will refund the fees paid and wish you luck in your future.USSLS Quality Assurance Department