US Student Loan Services Inc

[redacted], Thank you for making us aware of this challenge with your document preparation services. After reviewing your file, we have discovered all proper documentation was completed and sent to you for your signature and mailing to your new loan service company. Assuming you included...

the 2013 taxes as you stated, the only reason for this challenge would be improper filing of your documents by the service company. You should have received a loan summary statement, prior to consolidation letting you know your estimated new payment. At this time, if we were aware of a discrepancy this could have been remedied quickly. Again, we are sorry to hear of this occurrence and we will be issuing a complete refund for all document preparation fees. Your refund will be processed via check by mail within 48 hours. USSLS has helped over 30,000 people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines. Sincerely, USSLS Compliance Department

Hello [redacted],We apologize for the misunderstanding of our services. Our compliance department will review the phone call and ensure all disclosures were properly met. Due to our goal for 100% client satisfaction we will be refunding you the full amount. We wish you success in managing your...

student loans.USSLS has helped over 30,000 people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.  Your refund should process within 48 hours.Sincerely,USSLS Compliance Department

Ms. [redacted], we have received a complaint regarding our interaction with you on 8/12/2016.  Thank you for your response to our customer service interaction with you.  We have fully reviewed the 58 minute phone call you had with our representative.  During that phone call...

our representative spent time with you to understand all the benefits you could receive if you enrolled into a federal consolidation program.During this call, she made it known that our company was a third party private document preparation company, which prepares the documents for the consumer self submission.  We are not a loan provider, loan service company, nor do we forgive the loans.  We are very similar to a tax preparer, working on your behalf to identify the programs that provide the best value and then for a fee complete the documents.During the phone call our representative asked if you had created your FSA ID to be able to confirm your loan types and balances. It was revealed that you have not, she asked, with your permission I can walk you through your FSA ID set up and then walked you through that process.  We have added another step in our process to ensure our potential clients understand we are, with their permission, helping them create their ID if they do not want to do it themselves.Since you did not become a client after our assistance, your private information was purged from the system the only information retained is your name, your email and your phone number.At this time we have no other information in our system and thank you for making us aware of your interaction with our company. If you have any questions please do not hesitate to contact us.[redacted]Compliance

[redacted],  Thank you for expressing your concerns to us, although it is unfortunate that you feel this way. Our processing center has reviewed your file and found that you have spoken to multiple enrollment representatives and they advised you that your packet would be mailed out...

8/29/2016. Once it was mailed out you should have received it within 3 to 4 business days. Your USPS tracking # [redacted] shows that it was delivered to the address that you requested it be delivered to.  Per our client agreement and our third party compliance call, our contracted services were for the document preparation for your qualified federal student loan consolidation. Upon mailing your completed documents to your new loan service company, your loans will be consolidated and you will qualify for the revised pay as you earn program. After 240 payments of $0.00, whatever is left will then be forgiven. Contractually, all of our services have been rendered in full completion.  Please contact our service team at 442-232-2918 if you have any further questions or if you need us to resend you your documents.  Sincerely, USSLS Compliance Deprtment

Ussls reached out to me unsolicited and promised to consolidate my federal student loans with fed loan for me. They promised all it would take is a $549.00 payment and they would send out a packet for me to send in. The same packet that can be found on FASFA.gov for consolidation and income based repayment programs for FREE. This company stole money for a military family claiming this is what I had to do to get my student loans under control. I'm furious! I want my money back. This was fraud!

[redacted],We have reviewed your file, listened to your recorded call and reviewed the compliance call.  Your client agreement clearly identified all aspects of the program and our services were rendered accordingly.  Our goal is ensure 100% client satisfaction, we've helped over 30,000 people...

with document preparation and always strive to meet and exceed expectations.We will issue a refund for our services.Thank youUSSLS Quality Assurance.

[redacted],Thank you for making us aware of your challenge.  Our company provided the servicing and document preparation for the documents related to your federal consolidation.  The $49 payment was for our monthly client advantage program to ensure you're placement year after year into the...

federal programs.  We have contacted the company who enrolled you into the document services and made them aware of the miscommunication so that other clients are not confused.  We have initiated a refund for your document preparation fees and the client advantage program.  This will be sent to the mailing address on file.USSLS has helped 1000's people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines. Sincerely, USSLS Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for your fast response.

[redacted],
 
font-size: 12pt; font-family: "Times New Roman", serif;">Thank you for expressing your concerns to us, although it is unfortunate that you feel this way. Our processing center has reviewed your file and found that you have spoken to multiple enrollment representatives and they advised
you that your packet would be mailed out 8/29/2016. Once it was mailed out you should have received it within 3 to 4 business days. Your USPS tracking # [redacted] shows that it was delivered to the address that
you requested it be delivered to.
  Per our client agreement and our third party compliance call, our contracted services were for the document preparation for your qualified federal student loan consolidation. Upon mailing your completed documents to your new
loan service company, your loans will be consolidated and you will qualify for the revised pay as you earn program. After 240 payments of $0.00, whatever is left will then be forgiven. Contractually, all of our services have been rendered in full completion.
  Please contact our service team at 442-232-2918 if you have any further questions or if you need us to resend you your documents.
  Sincerely, USSLS Compliance Deprtment

[Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I do need clarification that they will be refunded me the remaining money, which will be $574.00. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

From: [redacted] <[redacted]>
Date: Tue, Jul 15, 2014 at 4:51 PM
Subject: Claim [redacted]
To: [email protected]
To whom it may concern;
My above referenced claim has been resolved.  I was able to speak with [redacted]...

wills and assisted me with getting a resolution to this matter. Please proceed no further with claim [redacted]. The issue has been resolved.
[redacted]

[redacted],Thank you for making us aware of your dissatisfaction with our service. We have researched your file and found a quoting error. It is our goal to ensure 100% client satisfaction and we will fully refund our service fee in accordance to our satisfaction guarantee. USSLS has...

helped over 30,000 people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines. Sincerely, USSLS Compliance Department

[redacted],Thank you for making us aware of the challenge in your document processing services. After reviewing your file we have found that you were not assisted by USSLH in the enrollment process.  USSLH was contracted as the servicing company for the enrollment company you worked with. It was...

concerning to hear that you did not receive disclosures that you were working with a third party company.We have further investigated your file and found that to be a false statement.  We have a recorded third party, compliance call stating you understood you were working with a third party to assist you in the document preparation process.  In addition, you signed the client agreement which has a full disclosure page and the first few paragraphs read:13. DISCLOSURES. You acknowledge that we have provided the following disclosures to you prior to or at the time of thesigning of this Agreement:(A) Our Service Fees are not payments on your student loan debt. Our Service Fees are in addition to and independent ofany of your student loan obligations and are fees paid to us for services rendered.(B) We are not a lender or loan servicer. We are a service provider, providing a service to you for a fee. We do notrepresent your loan holders or loan servicers and the services provided by us are not under the direction of any student loanservicer or loan holder.(C) We are not an agency of the government nor are we associated with the government. The services rendered by us arenot under the direction or management of the government. We are a private for-profit business, providing a service for a fee.(D) You may submit applications for repayment plan changes directly to your student loan servicer or the DOE withoutour assistance. Even though you understand this, you have decided to employ us and pay Our Service Fees to assist you with theDOE application and renewal process.That being said, we are sorry to hear that your enrollment experience was challenging.  You were given a direct link to a support portal that could have remedied this situation by simply opening a ticket to cancel your account.  You will be refunded the amount that was charged.USSLS has helped over
30,000 people with their student loan document preparation and the ownership
sits on the board of the Association For Student Loan Relief, helping lead the
industry with standards of practice and consumer service guidelinesSincerely,
USSLS Compliance
Department

[redacted],We apologize for any misunderstandings that you may have had. We have reviewed your file and have also listened to the phone call and compliance call where you were made aware of the document preparation services we provide. All of our contracted services were rendered. Your file was...

cancelled and refunded on 9/22/2016 due to our desire for 100% client satisfaction. We hope that you're placed in the program that best fits your needs today and in the future. USSLS has helped over 30,000 people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department

[redacted],
We have reviewed your file, along with the comments made in this complaint.  We can very easily defend the false allegations made in this complaint, by providing the recorded phone call, the recorded compliance call and your signed disclosure page.  However, this...

wouldn't bring satisfaction to your concern.  Upon reviewing you have not completed payment and thus not eligible for $696 refund.  You've paid $497 towards the services rendered.  USSLS will refund your document preparation fees as requested.
USSLS is a private document preparation company that has helped over 20,000 people with their student loan debt.  We take pride in our services and our full commitment to each of our clients.  We have 1000's of testimonials of people whose lives have changed and find themselves in a better place today and the future.  Our ownership is committed to industry excellence and sits on the Advisory Board for The Association For Student Loan Relief.

[redacted],Upon review of your file we have we have fully completed our contracted obligation for document preparation.  You executed our client agreement on 7/11/2015,(which is attached) our service department processed all your documents for self submission to consolidate your federal student...

loans.  You received that packet the prepared documents via USPS Priority Mail on 7/20/2105, see that attached screenshot.USSLS was contracted to complete the documents as of the date those documents were received all our services had been rendered.  By choosing you are no longer interested in consolidating, does not mean our services were not rendered.  Our service is not the consolidation of your loans, rather as you can see per the client agreement signed by you, it is the preparing of the documents.  The documents were prepared and submitted to you on good faith that you would complete the agreed fee schedule, as our company had provided you those services.We cannot refund the amount charged as you're requesting as our services have been fully rendered.  We will cancel the remaining balance owed to our company and not forward your agreement for collections.USSLS has helped over 20,000 people effectively manage their student loan debt through our document preparation services.  We take pride in our efficient expediting of this process to ensure each client receives their documents as fast as possible.   Our money back guarantee protects clients from our error, if our company identifies an unqualified program or our preparation has errors which prevent the client from receiving their results.Thank you,USSLS Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The email correspondence I had was with a [redacted] with this email, [redacted] <[redacted]>, while the person that emailed me once I reached out to the Revdex.com has this email, [redacted] <[redacted].  At this time, I am not satisfied with the service of this company because I believe something fraudulent has taken place on their part.  The website I was provided with for further questions, mysupporthelp.com, was down for a period of time.  No attempts to contact me have been made since I last spoke to a representative on February 1st, despite being assured and reassured  that payments would automatically withdraw within the timeline that was given to me over our initial conversation.  I could not reach any representatives as well, in my attempts to resolve this on my own.  I do not want to continue business with the company.  I would like a refund of the services I paid for but were not provided.  
 
Regards,
[redacted]

Client worked with affiliate of USSLS.  We have no record of the phone conversation and will issue a refund from the USSLS affiliate reserve account to satisfy this client.

Mr [redacted],Thank you for your inquiry into our company regarding the document preparation services that were provided for you.  We have reviewed the recorded phone call with Sam and are a little confused regarding your complaint?  During this phone conversation Sam explained the process,...

that we’d be preparing the documents and you’d be signing and self submitting them to the government for your consolidation.  You were not binding yourself to a consolidation with us, rather we were completing the paperwork for you.  During this call you completed a third party compliance call to ensure you fully understood the program.Additionally, you spoke with our billing department to rearrange your payment dates so they would be more affordable. (Note at this time all of our services were rendered, we were working with you to make sure you were not impacted financially).On 6/23/2105, two months after our services were rendered, you submitted a question to our service department, we reached out twice and had no response from you. We do understand that at times consumers can be confused in the process and with the goal of complete client satisfaction, we will be issuing a refund for the amount paid, which was $377 and mailing a check to the address we have on file.Thank you [redacted]Compliance