US Student Loan Services Inc

*** * ***,We apologize for your misunderstanding of our servicesWe have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the feesDue to our desire for 100% client
satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the future.USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines
Sincerely,
USSLS Compliance Department

Dear ***,
We have reviewed your complaint and pulled the recorded phone calls from your consultation In addition, looking at your loans, consolidation would provide you value and benefit that would offer you financial benefits and increased strength on your
financial profile Our representative, in the recorded call, mentioned our 100% money back guarantee policy, that if you were not qualified into the program we mentioned you would receive a complete refund Our contract clearly states you can cancel with no penalty within business days
USSLS is a leading company in the Student Loan Document preparation industry, we're on the Board for The Association For Student Loan Relief, we have assisted 1000's of satisfied client and strive to always operate out of integrity and service to our clients
Your request will be honored, your $will be refunded If you have any questions contact our service department, thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,Unfortunately, there was an error with collections and accounting communicationYour file is marked for a full refundHowever, due to the credit card being cancelled the refund will be issued to you via checkThe check will be issued today via US priority mailWe wish you luck in managing your student loan debtUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely,USSLS Compliance Department

*** ***,We have reviewed your file and you were made aware of the program as well as the payments when you signed the contractHowever, we are honoring your request for the refund due to our Due to our desire for 100% client satisfaction we will refund your money and hope
that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely,
USSLS Compliance Department

*** *** We apologize for your misunderstandingWe have reviewed your file, and listened to the phone call and the compliance call where you were made aware of the document preparation services we provide as well as the fees for our service All of our contracted services were completed
properly The www.mysupport.help website has not been under construction and is up and runningFor any further questions you may have you can contact our support team on their direct line: ***-***-***USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association for Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department

***,We have reviewed your file, along with the comments made in this complaint We can very easily defend the allegations made in this complaint, by providing the recorded phone call, the recorded compliance call and your signed disclosure page However, this wouldn't bring
satisfaction to your concern Upon reviewing you have not completed payment and thus not eligible for $refund You've paid $towards the services rendered USSLS will refund your document preparation fees as requested.USSLS is a private document preparation company that has helped over 20,people with their student loan debt We take pride in our services and our full commitment to each of our clients We have 1000's of testimonials of people whose lives have changed and find themselves in a better place today and the future Our ownership is committed to industry excellence and sits on the Advisory Board for The Association For Student Loan Relief

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This client was enrolled by a third party company working whom USSLS servicedThe company is no longer in business and has terminated all monthly client feesAfter researching this file, it appears the client didn't submit their renewal request to USSLS and as such USSLS did not have the
opportunity to update and prepare the documents for this consumers renewal. A refund, of $will be issued to the consumer, on behalf of USSLS

*** ***,
We apologize for you misunderstandingWe have reviewed your file and have also listened to the phone call and compliance call where you were made aware of the document preparation services that we provide.
Due to our desire for 100% client satisfaction we will
refund your money and hope that you're placed in the program that best fits your needs today and in the futureYou will see the refund in your account within the next 3-business days.USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.
Sincerely,
USSLS Compliance Department

Do not go to this company for helpThey do not help you do much they are simply a "private documentation preparation company" they do not help consolidate your loans they just file paper work (that you can do for FREE directly with navient) and charge you monthly even without sending any paper work backThey have been charging me for over a year and none of that will go towards my loans because it was just their fees and even though I never mailed back the signed paperwork they still have taken about out and I'm happy I didn't mail back anything and am canceling immediatelyThey will not refund any of the money even though their contract says they will refund 50%DO NOT USE THIS COMPANY

Client engaged USSLS for it's document preparation services on 12/15/ Based on the information provided, income, loan types and family size, client does qualify for a $monthly payment towards her loans USSLS prepared the documents necessary to complete the consolidation and place
client in appropriate program Completed client packet was mailed to and received by client on 12/20/2014.Client's responsibility is to execute documents with signature, submit proof of income which represents what was told to USSLS during consultation and place in the pre-labeled envelope and mail for final submission USSLS, doesn't know if client followed the instructions nor if they submitted the appropriate proof of income.USSLS will no longer engage client for monies due and has never reported a client's delinquency to collections, only to our internal accounts receivables department In addition, USSLS will, free of charge, at the client's request, assist them to ensure they are placed into the $monthly repayment program.Attached is the tracking showing proof of services rendered to client In addition, USSLS has no record of support tickets requesting cancellation, or notifying USSLS of an increase in projected monthly payment.USSLS has successfully assisted over 18,clients with their document preparation needs and takes a myriad of steps to ensure complete client satisfaction, during and after the services have been rendered USSLS has an incredible support staff with an average consumer support ticket satisfaction rating of 99% and an average completion time for all service needs within hours

***,We have reviewed your file and there seems to be a breakdown of communication. In review of your file, our document preparation services were completed and you were placed into a federal consolidation on 7/24/2015. Your monthly payment was not adjusted due toe Fed Loans not
processing your proof of income. Our service department instructed that you to fax your proof of income to Fed Loan Servicing, not our service department.Due to this, Fed Loans didn't receive the necessary documents from you. We will have our service department connect with you to ensure your proof of income is processed and your monthly payment reflects it We as a company want to ensure that all of our clients are happy with our service and that is why we currently have over 30,active clientsOut of courtesy, what we can do for you is still keep your file processed but you will still receive a full refund of the $I hope this gives you the peace of mind that you are looking for and in the future you can still utilize us as an advocate if you have any question. Thank youUSSLS Quality Assurance Department

Client engaged USSLS for it's document preparation services on 12/15/ Based on the information provided, income, loan types and family size, client does qualify for a $monthly payment towards her loans USSLS prepared the documents necessary to complete the consolidation and place
client in appropriate program Completed client packet was mailed to and received by client on 12/20/Client's responsibility is to execute documents with signature, submit proof of income which represents what was told to USSLS during consultation and place in the pre-labeled envelope and mail for final submission USSLS, doesn't know if client followed the instructions nor if they submitted the appropriate proof of incomeUSSLS will no longer engage client for monies due and has never reported a client's delinquency to collections, only to our internal accounts receivables department In addition, USSLS will, free of charge, at the client's request, assist them to ensure they are placed into the $monthly repayment programAttached is the tracking showing proof of services rendered to client In addition, USSLS has no record of support tickets requesting cancellation, or notifying USSLS of an increase in projected monthly paymentUSSLS has successfully assisted over 18,clients with their document preparation needs and takes a myriad of steps to ensure complete client satisfaction, during and after the services have been rendered USSLS has an incredible support staff with an average consumer support ticket satisfaction rating of 99% and an average completion time for all service needs within hours

***,
Thank you for making us aware of the challenge in your document processing servicesAfter reviewing your file we have found that you were not assisted by USSLH in the enrollment
process. USSLH was contracted as the servicing company for the enrollment company you worked withIt was concerning to hear that you did not receive disclosures that you were working with a third party companyWe have further investigated your file and found that to be a statement. We have a recorded third party, compliance call stating you understood you were working with a third party to assist you in the document preparation process. In addition, you signed the client agreement which has a full disclosure page and the first few paragraphs read:
DISCLOSURESYou acknowledge that we have provided the following disclosures to you prior to or at the time of the
signing of this Agreement:
(A) Our Service Fees are not payments on your student loan debtOur Service Fees are in addition to and independent of
any of your student loan obligations and are fees paid to us for services rendered(B) We are not a lender or loan servicerWe are a service provider, providing a service to you for a feeWe do not
represent your loan holders or loan servicers and the services provided by us are not under the direction of any student loan
servicer or loan holder(C) We are not an agency of the government nor are we associated with the governmentThe services rendered by us are
not under the direction or management of the governmentWe are a private for-profit business, providing a service for a fee(D) You may submit applications for repayment plan changes directly to your student loan servicer or the DOE without
our assistanceEven though you understand this, you have decided to employ us and pay Our Service Fees to assist you with the
DOE application and renewal processThat being said, we are sorry to hear that your enrollment experience was challenging. You were given a direct link to a support portal that could have remedied this situation by simply opening a ticket to cancel your account
You will be refunded the amount that was chargedUSSLS has helped over
30,people with their student loan document preparation and the ownership
sits on the board of the Association For Student Loan Relief, helping lead the
industry with standards of practice and consumer service guidelines
Sincerely,
USSLS Compliance
Department

***,
We have researched your file and found that the paperwork was indeed sent via USPS Priority Mail on 08/6/2015. We understand you called in March stating you didn't receive them
Our services were fully rendered and we agreed to mail the documents back out to you updated and with no chargeUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely,
USSLS Compliance Department

We have reviewed your complaint and tracked your file You enrolled with USSLS on 10/a Thursday, Friday we needed to gather more information (10/31) and by the following begin to process your file Your completed packet was mailed via USPS Priority Mail and tracked as a completed
delivery on 11/ USSLS has fully completed it's work and in addition refunded your fee 50%We will resend your documents, typically a $recreation fee, for no cost Please contact our service manager *** ***, if you would like us to resend your documentsThe tracking number for this package which was delivered 11/is ***
In addition attached is the screenshot of the confirmation of delivery

*** ***,
Thank you for making us aware of your dissatisfaction with our serviceWe have researched your file and found a quoting errorIt is our goal to ensure 100% client satisfaction and we will fully refund our service fee in accordance to our satisfaction
guarantee.
USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines
Sincerely,
USSLS Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have still yet to receive my refund from the DDFY compliance center. I responded to accept and close this matter on the 2nd of February and assumed I would have the refund by business day 5, however I have still yet to recieve and have my matter resolved. I will appreciate you reopening and forwarding my complaint # *** to get this matter resolved ASAP
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a very generic responseI have canceled the credit card payments and they just send me an email that they are making the attempt to charge the rest of the moneyBelow is the email send by *** *** today October 20, 2015.
***,
-- This email is regarding your student loan consolidation. We attempted to charge your service fee payment and the transaction has been declined. This could happen for a number of reasonsInvalid Information
Bank Error (blocking due to unusual activity)
Insufficient Funds
Daily Limit Exceeded
We need you to contact us to PREVENT your application from CANCELLATION. If we are unable to process the service fee your consolidation, with your new estimated payment of $per month will be moved into pending cancellation statusPlease contact our service department at 858-*** to make your payment todayRegards,
*** ***