US Student Loan Services Inc

*** ***,
We will refund you due to our desire for 100% client satisfactionYou will see the refund in your account within the next 3-business days
We hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely,
USSLS Compliance Department

This cllient worked with an old affiliate of USSLS, we have no record of communication beyond the services being completed and the consolidation documents sent to the client with usps tracking number ***, which has since expired. Being that the affiliate is no longer in
business and USSLS is no longer working with affiliates we will pull the refund from the reserve account for client reimbursement to satisfy this consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This was not handled in a timely manner like stated As long as it gets handled I will be fine But saying it was handled timely is incorrect I have a phone call that went unanswered and emails
Regards,
***
*** ***

This was the first that this challenge was made aware to us We have connected with the client, we've offered a refund and we're available to help work through the challenges they are facing to ensure the best results USSLS has helped over 30,clients with their document preparation
and ongoing needs to ensure their placement in the best federal program Our ownership sits on the board of the Association For Student Loan Relief and we take pride in being leaders in this space, focusing on the needs of our clients

*** ***,Thank you for making us aware of this situation, we have forwarded this case to our compliance department to take corrective action on the enrollment center who completed this file This file was not enrolled by USSLS, it was via a third party company. We apologize for any
misunderstandings that you may have encountered.Due to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department

*** ***, Thank you for expressing your concerns with usPer your discussion with our customer service manager, everything on our end was completed properlyFed loans a private federal loan service company made a processing error. We reviewed this Repaye change with you
and explained that the processing error would be adjusted in business days. We also have scheduled an appointment with you on July 11th to ensure you that this was processedOur services were completely rendered and we went above and beyond to make sure this matter was taken care of immediatelyUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association for Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department

***,
We're sorry to hear about the confusion you have with the process for consolidation USSLS is a document preparation service provider who works with several companies to do their servicing for them You were not contracted by our company directly and it appears the
agent on the phone assisting you left you with an unclear understandingThe consolidation will take on average, 45-days from the time you return the packet of documents which were mailed to you Upon funding of your consolidation by the Federal Government, you would be moved into your new payment plan The Client Benefits Program, is an optional program that you may cancel at anytime.
The benefits of that program are vast and will ensure that year after year and month after month, you have an organization who will work with you on your renewals into the program, update you and help assist you with any new programs or legislation passed, to ensure you are best maximizing the benefits of the programs available
Your document preparation fee and any client advantage program fee will be refunded, we will cancel your membership to our benefits program and all benefits will be terminated, however, our service department will still work to ensure you are assisted with and placed into the appropriate federal programThank you for your understanding and we will look into the compliance call to be sure that you were not mislead in anywayUSSLS
Compliance and Satisfaction Department

*** ***,We apologize for you misunderstandingWe have reviewed your file and have also listened to the phone call and compliance call where you were made aware of the document preparation services that we provide. Due to our desire for 100% client satisfaction we will refund your money
and hope that you're placed in the program that best fits your needs today and in the futureYou will see the refund in your account within the next 3-business days.USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines. Sincerely,USSLS Compliance Department

*** * ***,We apologize for your misunderstanding of our servicesWe have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the feesDue to our desire for 100% client
satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the future.USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely,USSLS Compliance Department

This client has been refunded We are sorry for the lack of communication and him not being satisfied If he would like any direct assistance our service department will gladly assist him for anything he may need
Thank you,
USSLS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 8/31/17, I submitted a complaint against this companyI was requesting a $refundThis was complaint #***The company responded and agreed to refund me that amountIt's been several months, and I've not received any refund, or any contact from the company regarding how the refund will be sent to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

pre-wrap;">Mr ***,
Thank you for your inquiry into our company regarding the document preparation services that were provided for you. We have reviewed the recorded phone call with Sam and are a little confused regarding your complaint?
During this phone conversation Sam explained the process, that we’d be preparing the documents and you’d be signing and self submitting them to the government for your consolidation. You were not binding yourself to a consolidation with us, rather we were completing the paperwork for you. During this call you completed a third party compliance call to ensure you fully understood the programAdditionally, you spoke with our billing department to rearrange your payment dates so they would be more affordable(Note at this time all of our services were rendered, we were working with you to make sure you were not impacted financially)On 6/23/2105, two months after our services were rendered, you submitted a question to our service department, we reached out twice and had no response from you
We do understand that at times consumers can be confused in the process and with the goal of complete client satisfaction, we will be issuing a refund for the amount paid, which was $and mailing a check to the address we have on fileThank you
** ***
Compliance

***,US Student Loan Services takes all consumer complaints and allegations of misrepresentation seriously We've read your submission and completed our research on your file Upon review of the recorded consultation, your signed consumer agreement, the recorded compliance call, the
shipping confirmation and review of your current loans status (consolidated), we've concluded our services were rendered.Not only were our services rendered they were done so in very efficient and transparent way, with the end result being your desired outcome Working with a third party to assist you in Identifying the appropriate program and completing the necessary documentation is a very common and fruitful path for many consumers In our compliance call, which is attached, you were informed you could go through this entire process and compile the necessary documents, without paid assistance In our consumer agreement it is clearly defined on our disclosure page, which you signed, that you can complete this process on your own without paid assistance.The following is your client service flow (all documentation is attached)6/13/- Client agreement signed, Compliance call completed & account set up paid6/16/- Client packet mailed priority mail to client6/20/- Confirmation from USPS client packet delivered7/27/- Loans Consolidated (Client executed and submitted required documents received in the 6/20/packet)Based on the above information USSLS not only met, but exceeded our contractual agreement to service your file Your request for refund, after all services have been fully completed beyond all contractual obligation, cannot be honored USSLS will cancel ALL future support and benefits to our client advantage program.USSLS has helped over 20,clients identify which federal programs best suit their needs and then compile and complete all necessary documentation on behalf of the client, for execution an self submission These services have proven to be effective, efficient and life changing for 1000's of people across the country USSLS does not work for the Government, does not work for the loan service company, rather USSLS works on behalf of the consumers, ensuring the best service for their document preparation needs

Working with USSLH has been wonderful! Every time I call the people are patient, kind and understanding of grumpy, impatient me! I always walk away with my questions answered, a positive outcome and people who understand the process so well it doesn't matter what I don't know - I end up satisfied
I would recommend them to any and everyone!

***,
US Student Loan Services takes all consumer complaints and allegations of misrepresentation seriously We've read your submission and completed our research on your file Upon review of the recorded consultation, your signed consumer agreement, the
recorded compliance call, the shipping confirmation and review of your current loans status (consolidated), we've concluded our services were renderedNot only were our services rendered they were done so in very efficient and transparent way, with the end result being your desired outcome Working with a third party to assist you in Identifying the appropriate program and completing the necessary documentation is a very common and fruitful path for many consumers
In our compliance call, which is attached, you were informed you could go through this entire process and compile the necessary documents, without paid assistance In our consumer agreement it is clearly defined on our disclosure page, which you signed, that you can complete this process on your own without paid assistanceThe following is your client service flow (all documentation is attached)
6/13/- Client agreement signed, Compliance call completed & account set up paid6/16/- Client packet mailed priority mail to client
6/20/- Confirmation from USPS client packet delivered
7/27/- Loans Consolidated (Client executed and submitted required documents received in the 6/20/packet)
Based on the above information USSLS not only met, but exceeded our contractual agreement to service your file Your request for refund, after all services have been fully completed beyond all contractual obligation, cannot be honored USSLS will cancel ALL future support and benefits to our client advantage programUSSLS has helped over 20,clients identify which federal programs best suit their needs and then compile and complete all necessary documentation on behalf of the client, for execution an self submission These services have proven to be effective, efficient and life changing for 1000's of people across the country USSLS does not work for the Government, does not work for the loan service company, rather USSLS works on behalf of the consumers, ensuring the best service for their document preparation needs

*** ***,We have reviewed your file and you were made aware of the program as well as the payments when you signed the contractHowever, we are honoring your request for the refund due to our Due to our desire for 100% client satisfaction we will refund your money and hope that
you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department

Hello, I have yet to receive a refund for this claim. Can you provide a status update! It's been over a month since the case was closed. Thank you!

***,We have researched your file and found that the paperwork was indeed sent via USPS Priority Mail on 08/6/2015. We understand you called in March stating you didn't receive them Our services were fully rendered and we agreed to mail the documents back out to you updated and with no
charge.USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department

*** ***,
Just wanted to do a quick follow up with you and let you know that this situation has been resolvedThe delay was caused due to your last name being listed differently than what we had on fileThe refund has been processed and you should be receiving it within the next 3-business daysSincerely,
Compliance Manager