Vacation Breeze LLC

This complaint was nearly 100% plagiarized from a complaint posted on the Revdex.com website dated August 12, 2016.  However, this customer purchased with Vacation Breeze on July 29, 2015, and received (and signed for)...

their personal login information at the time of purchase.  Their login information was active that same day, so their first statement that they “were not given access” is blatantly false.  They also completed an online tutorial of the live website, and signed and initialed their satisfaction of the live website.  They further signed and initialed their understanding of the one week cancellation period, however no cancellation request was ever submitted. A review of their account shows that they have never contacted the sales office for assistance.  However, they have arranged two vacations using their Vacation Breeze program.  They have also redeemed the $500 Resort Condo Vacation Certificate they received at the time of purchase.  Their rebate check was issued on May 7, 2016. This customer chose not to pay their Annual Renewal Fee on July 28, 2016.  As the Annual Renewal Fee is an optional fee, it is not a required payment.  After a grace period their online account was deactivated from usage. That notwithstanding, we have already reached out to this customer in an effort to resolve this matter, and will continue to work toward a resolution.  Thank you for your notification, and Mahalo.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This
customer purchased with Vacation Breeze on July 5, 2015.  This...

customer received their login
information at the time of purchase, and also completed an online tutorial of
the live website and signed and initialed their satisfaction of the live
website.  They further signed and
initialed their understanding of the one week cancellation period.  Roughly three weeks later, this customer contacted
us with financial concerns.  They were
offered both a reduction and a deferment of their payments, and although they
accepted the offer verbally, they never completed the paperwork to modify their
account.  They also failed to respond to
our subsequent attempts at contact.  This
customer has never made a single payment on their financed account, and
although they still have access to the program they have not logged in since
September 9, 2015. 
That
notwithstanding, we have already been in contact with this customer and a
resolution is currently underway.  Thank
you for your notification, and Happy Holidays.

This
customer purchased with Vacation Breeze on June 10, 2015.  This customer received and signed for their personal
login information at the time of purchase, which was active that same day.  They also completed an online tutorial of the
live website, and signed and initialed their...

satisfaction of the live
website.  They further signed and
initialed their understanding of the one week cancellation period (not three
days).  There have been no cancellation
requests submitted.
A login
audit shows that this customer logged in a handful of times in July of 2015,
and then once again on November 3, 2015. 
There have been no logins since November 3, 2015.  A review of their account shows that they
have only contacted Reservations one time, on July 22, 2015. 
That
notwithstanding, we have already been in contact with this customer and a
resolution is currently underway.  Thank
you for your notification, and Mahalo.

Initial Business Response /* (1000, 7, 2014/02/06) */
Thank you for the opportunity to respond to this complaint. As our records are in direct contradiction to Mr. [redacted]'s claims, we feel this is best served responding point by point.
"Pressured into signing a contract that I could not...

afford." At no time did Mr. [redacted] express affordability issues to Vacation Breeze either at point of sale or post sale. His reservation history (outlined below) would indicate financial stability.
"I signed a contract with Vacation Breeze on 19th March 2013 for a software license at $7500. I paid $1500 deposit and $250 processing fee up front." True.
" I was coerced into taking a loan for the remaining $6000 at an exhorbitant interest rate of16.9%." All clients that choose to utilize our financing are offered the same terms and interest rates. Mr. [redacted] chose to accept those terms of credit. In addition, he was offered a Same as Cash option with zero interest for 185 days.
"I made a a hurried decision under intimidation and harassment to enter this contract." A high percentage of our sales guests view the product and say no. No one is harassed or intimidated. We treat all guests with professionalism and courtesy.
"I tried to make use of this scheme on numerous occasions only to find that my choices were unavailable." A review of his Reservation activity shows that Mr. [redacted] has made the following reservations:
4/6/13 Flight - Spirit Airlines
4/9/13 Flight - Porter Airlines (Canada)
4/12/13 - 4/19/13 Club Vacances Toutes Saisons, Quebec, Canada
4/18/13 - 4/25/13 Sunchaser Vacation Villas, British Columbia, Canada
4/25/13 Flight - United Airlines
5/3/13 - 5/10/13 Korora Bay Village, Coffs Harbour, Australia
5/11/13 - 5/18/13 Boambee Bay Resort, Coffs Harbour, Australia
10/27/13 - 11/1/13 Leisure Inn Spires, Leura Blue Mountains, Australia
5/11/14 - 5/18/14 Ses Fontanellas Plaza, San Antonio Abad, Spain
This reservation history clearly refutes his claim that he has been unable to utilize his program. He has booked 5 Condo Weeks (including a week in Spain scheduled for this May) in addition to 3 flights and 1 hotel, all in less than a year of ownership with Vacation Breeze.
"Many calls to Customer Services have either gone unanswered or have failed to return calls." All customer service calls are logged, and we have no record of any calls to our local office. In fact, our only communication from Mr. [redacted] was on May 21, 2013, when we received his $500 Resort Condo Vacation Certificate for redemption on his booking to the Club Vacances Toutes Saisons in Quebec, Canada. He booked a 2 bedroom unit from April 12 to April 19, 2013. Since the unit was priced under $500, he literally enjoyed a free week at the Club Vacances Toutes Saisons within his first month as an owner with Vacation Breeze. This is an example of a Vacation Breeze promise kept.
*Upon further reviewing Mr. [redacted]'s account, Vacation Breeze has gathered the following information, which we now believe is the actual source of his frustration.
When Mr. [redacted] chose to finance his purchase, he was placed into Billing and his first monthly payment was collected on April 25, 2013. In May, Mr. [redacted] contacted the Billing Company to change the credit card on file for the monthly payments. However, the card he provided was identified as an Invalid Card, and no additional payments were collected on the account. After 6 months of non-payment, his account was sent to Collections.
In January of this year, Collections made contact with Mr. [redacted], who was surprised to hear that no monthly payments had been collected since April of last year. In an email to the Billing Company dated January 13, 2014, Mr. [redacted] states "I believed all was well with the account until just last week, on the 9th January 2014, when I received a phone call from a debt collecting agency." He continues "I have since found out from my bank that DIRECT DEBIT FROM my second card is not allowed. This blockage is not activated by a person. Instead, it is automatically denied electronically. So there was no way of knowing that this was taking place."
This is in direct contradiction to his assertion to the Revdex.com that "I assumed I was no longer connected to this company". In fact, in a phone call to the Billing Company on January 9, 2014, Mr. [redacted] requested the account be removed from Collections and returned to the Billing Company. Unfortunately, they are unable to move the account at this point. However, we have taken the following steps to resolve this issue immediately.
Firstly, we have requested the removal of all interest and late fees on Mr. [redacted]'s account. We have already confirmed with the Collections office that this has been processed.
Secondly, we have spoken with the Collections office to ensure they will work with Mr. [redacted] to affect a new monthly payment plan.
Finally, Mr. [redacted] has full access to his Vacation Breeze program and benefits. His reservation in Spain for this May is still in place for his use and enjoyment.
Our goal is 100% customer satisfaction. To that end, please encourage Mr. [redacted] to contact our local office at ([redacted] should he have any questions or require further assistance. Thank you for your time and attention to this matter.
Final Consumer Response /* (2000, 14, 2014/03/03) */
Dear [redacted],
I am forwarding a copy of my email to Vacation Breeze following some voice mail messages.
My partner and I have agreed to accept their offer.
I want to thank you for your intervention, support and understanding.
You have restored our faith in fair practice and we both look forward to visiting Hawaii again, under more pleasant circumstances.
I greatly appreciate your efforts.
Highest regards
[redacted]

We have already been in contact with this consumer, and a resolution in currently underway.  We thank you for your assistance in this matter.

The product was purchased and shared by two couples. The complainant was not a purchaser of record but his wife was. The other couple involved have expressed that they felt accurately informed and wished to keep the product. It is unfortunate that Mr. [redacted] is dissatisfied with his...

purchase but we take exception to his assertion that he was "scammed".   Our customer service department is currently working out a resolution with the client.

This customer purchased with Vacation Breeze on December 6, 2013.  At the time of purchase, this customer signed their understanding that their personal login...

would be issued within two weeks.  For that reason they completed an online tutorial of the live website, and signed and initialed their satisfaction of the live website.  They further signed and initialed their understanding of the one week cancellation period.  No cancellation request was ever submitted. 
A review of their account shows that they have not contacted Reservations since October 15, 2015.  A login audit shows that they have not logged into their account since July 26, 2015.  The last time they contacted the sales office was in February of 2015, at which time we assisted them with bringing their financed account current and waiving their past due payments.  However, in December of 2015 they discontinue making the monthly payments on their account.  After months of unanswered and unreturned phone calls, the billing company recently entered their account into Collections.
That notwithstanding, we have already been in contact with this customer and a resolution is currently underway.  Thank you for your notification, and Mahalo.

We stand
by our original response, and believe it was this customer’s husband who answered
the phone call on January 24th that we originally referenced.  However, we did speak with this customer
directly on January 25th and have been in contact with her since
that time.  We are happy to report that a
resolution is currently underway. 
Mahalo!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They already credited CAD$648.73 and I am waiting for a cheque for US$250 which should be in the mail.Sincerely,
[redacted]

This customer purchased with Vacation Breeze on June 26, 2013.  At the time of purchase, they signed their understanding that their personal login would be issued within two weeks.  For that reason they completed an online tutorial of the live website.   They also signed and...

initialed their understanding of the one week cancellation period.  No such cancellation request was ever submitted, and their personal login was issued just ten days later on July 6, 2013. This customer has only contacted the sales office twice; once on July 17, 2013 regarding their login information, and once on July 10, 2014 with questions about the possibility of selling their program.  They spoke with Reservations on August 22, 2013 and received quotes to the Bahamas for travel in September.  They subsequently chose to vacation to Panama City Beach, FL instead, and booked their accommodations via the website.  They contacted Reservations again on October 1, 2013 to obtain their Member ID, which was needed to redeem the $500 Resort Condo Vacation Certificate they received at the time of purchase.  They subsequently submitted their Certificate, and rebate check# 3680 in the amount of $500 was mailed to them on October 7, 2013.  There have been no additional calls to either the sales office or Reservations. A login audit shows this customer has only logged into their account one time this year, on June 24, 2016.  Their previous login was more than one year ago, on June 3, 2015.  There were no additional logins in 2015.  Shortly thereafter, on June 26, 2015, they chose to pay their financed account in full.  We have re-reviewed our call logs and have found no recent calls from this customer.  We have confirmed that their most recent contact was July 10, 2014.  That notwithstanding, we have already reached out to them in an effort to resolve this matter, and will continue to work toward a resolution.  Thank you for your notification, and Mahalo.

This customer purchased with Vacation Breeze on April 17, 2015.  At the time of purchase, this customer signed their understanding that their personal login would be issued within two weeks.  For that reason they completed an online tutorial of the live website, and signed and initialed...

their satisfaction of the live website.   They further signed and initialed their understanding of the one week cancellation period, however no cancellation request was ever submitted.  Their personal login was issued on April 27, 2015. A review of their [redacted] shows that they have never contacted the sales office for assistance.  They have also never contacted Reservations for assistance with any quotes or bookings.  A login audit shows that they have not logged into their [redacted] since February 28, 2016.  This customer chose not to pay their Annual Renewal Fee on April 26, 2016.  As the Annual Renewal Fee is an optional fee, it is not a required payment.  After a grace period their online [redacted] was deactivated from usage.  However, their most recent login remains February 28, 2016. This [redacted] is under the names of both [redacted] “[redacted]” [redacted] and [redacted].  Both parties clearly signed all documents associated with the purchase.  There is certainly nothing fraudulent about the transaction. That notwithstanding, we have already reached out to this customer in an effort to resolve this matter, and will continue to work toward a resolution.  Thank you for your notification, and Mahalo.

This
customer purchased with Vacation Breeze on August 25, 2014.  A review of...

their account shows that they
have never contacted Reservations for any quotes or bookings.  However, on October 2, 2015 they spoke with
Reservations regarding their $500 Resort Condo Vacation Certificate, which had
expired.  They wanted the expiration date
extended, and Reservations notified us of their request on October 5, 2015.
On
October 5, 2015 we reached out by phone and left a detailed message for this
customer regarding their request.  We
followed up with an email message confirming the extension of their Certificate
to their email address on file.  Later
that day we received this complaint, and we have continued to attempt to
contact them in an effort to resolve this matter.  We have left messages, however to
date they have not responded.  We are
unable to move forward with any resolution until they do.

This
customer purchased with Vacation Breeze on April 10, 2015.  On September 22, 2015 we received an email
from this customer, the same day that this complaint was submitted to the
Revdex.com of Hawaii.  A response
was immediately sent to this customer offering...

assistance.
A
review of this account shows that they have never contacted Reservations for
any type of assistance.  In addition,
prior to September the only logins made on the account were twice in April of
2015 and once in May of 2015.
Although we feel that this complaint
was unwarranted, Vacation Breeze seeks to ensure that it has a happy member
base.  We have already been in contact with this customer, and a
resolution is currently underway.
Vacation Breeze continues to serve thousands of satisfied customers
who appreciate a high quality, members only Vacation Experience.

Revdex.com:
HA
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This
customer purchased with Vacation Breeze on August 16, 2015.  A review of...

their account shows that they
have never contacted Reservations for any quotes or bookings.  In addition, they have never contacted the
sales office for assistance.
This
customer received their login information at the time of purchase.  They also completed an online tutorial of the
live website and signed and initialed their satisfaction of the live
website.  A login audit shows that this
customer has not logged in since September 22, 2015, only one month after their
first login on August 22, 2015.
We have
attempted to contact this customer in an effort to resolve this
matter.  We have left messages,
however to date they have not responded. 
We are unable to move forward with any resolution until they do.  Thank you for your notification, and please
encourage this customer to contact us. 
Mahalo.

Complaint: [redacted]
I am rejecting this response because: number one: I purchase  this in August thinking I would be able to afford using it... not knowing that in December I got rear ended in a car accident which has left me not working! Alas, since it was job related  i am currently on [redacted] which only pays 60% of my normal wage! This is a medical and financial hardship... which I am still facing! I don't recall being compensated for two months... I will be looking into my checking account further.
Two: I cant log in to my account to check on deals if I am unable to afford them at this time!Three: I had to get a credit card with lower interest to pay off this high interest account!!!!Four: I have made several attempt to resolve issues with this company and have not gotten the matter resolve to my satisfaction.Five: They said they contacted me on october 6, and yes we chatted a moment, at the time I was going to be available the next afternoon. I had a personal emergency that came up and could not respond then. Their message said they would contact me by monday october 12. I have repeatedly left messages since October 7th ... no return calls on their end.Patiently waiting for this to be resolved.
Sincerely,
[redacted]

[redacted]Aloha [redacted],We have confirmed with [redacted] that your [redacted] has been closed, and they will no longer be billing you or contacting you.  Mahalo!---Best Regards,Customer Service

This complaint was nearly 100% plagiarized from a complaint posted on the Revdex.com website dated August 12, 2016.  However, this customer purchased with Vacation Breeze on July 29, 2015, and received (and signed for) their personal login information at the time of purchase. ...

Their login information was active that same day, so their first statement that they “were not given access” is blatantly false.  They also completed an online tutorial of the live website, and signed and initialed their satisfaction of the live website.  They further signed and initialed their understanding of the one week cancellation period, however no cancellation request was ever submitted. A review of their account shows that they have never contacted the sales office for assistance.  However, they have arranged two vacations using their Vacation Breeze program.  They have also redeemed the $500 Resort Condo Vacation Certificate they received at the time of purchase.  Their rebate check was issued on May 7, 2016. This customer chose not to pay their Annual Renewal Fee on July 28, 2016.  As the Annual Renewal Fee is an optional fee, it is not a required payment.  After a grace period their online account was deactivated from usage. That notwithstanding, we have already reached out to this customer in an effort to resolve this matter, and will continue to work toward a resolution.  Thank you for your notification, and Mahalo.

From: [redacted] Sent: Tuesday, May 12, 2015 10:36 AMTo: Revdex.com ComplaintsSubject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted]Thank you for your quick response to our issue, but effective today, we are redrawing our personal complaint against Vacation Breeze, LLC.  They have effectively resolved our grievance in a positive and satisfactory manner and we will not be pursuing any further assistance from your organization.Thank you.[redacted]