Hello,As mentioned, we are unable to redeem the request with a store creditWe would be happy to help you place a new order, but have not heard back from youPlease, give us a call back so we may establish this transaction with youThank You!Customer Service
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, [redacted]
Hello!I sincerely apologize for the trouble and inconvenience this mix has caused youI've looked into the details of your account which show the matter has been ameliorated by our teamIf you require further assistance, please email us at [email protected] You!Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowit had been a very big inconvenience for me dealing with this companyAnd they would not even be courteous and expedite the payment via FedEx or priority overnight mail.I will never use Valore books againIt is too much of a hastle! I am very dissatisfied!!! Regards, [redacted]
Well, I do understand that this firm wants to pay me exactlyHowever, I have not yet received my check worth of $Plus I also asked to pay me in form of $gift card due to long wait and sudden breach of the deal I should at least get my check as well as $worth of gift card or for future credit.Thanks! Regards, [redacted]
Hello,I am very sorry to hear about the failed return of your rejected itemsI looked into the order details and it appears as though we received your request for return months after the items were not acceptedPlease be aware that we hold all of our returns to a strict day return request time frameBecause you were not informed of this when you contacted us, we will issue your payment at the quoted valueYour check has been mailed via USPS Priority Mail to the address we have on fileYou may monitor the progress on [redacted] with tracking # [redacted] If you have any other questions or concerns regarding this order, please email us at [email protected] You!Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedMy complaint was resolvedThank you Regards, [redacted]
Hello,I sincerely apologize for the hiccups you experienced with this orderI have reviewed the details of your account and can verify that your item was delivered promptly to our warehouseBecause of the erroneous rejection we have established a payment for the total owed into the consumer [redacted] accountIf further assistance is required, please do not hesitate to call me or email [email protected] You!Customer Service?
Hi [redacted] ,Per your request, we reissued payment again to [redacted] on 12/4/Checks typically take to business days to arrive via standard [redacted] media mail Today (12/13) is the seventh business day and your check is currently in transit to you This is the fifth time we have reissued this payment, and the third address you have provided All previous reissues were returned to us as undeliverable.Separately, your daughter has contacted us to cancel the check currently in transit to you and reissue payment via [redacted] , which we have done per [redacted] Unique Transaction ID # [redacted] This payment is currently in an "unclaimed" status, meaning your daughter needs to log into her [redacted] account to claim the funds The check currently in transit to you has been cancelled When you receive this check please destroy it If you attempt to cash the check currently in transit to you it will be returned as "refer to maker" and you may be charged a fee by your bank.Thanks,Valorebooks Customer Support Team
Hello, we do sincerely apologize for any confusion about your order and that we were not able to resolve your concerns via our regular customer service channels Per the communications sent earlier today, we have issued a payment to cover the partial refund that you requested Please feel free to contact us directly using the contact information provided if we may be of any further assistance Thank you, Valorebooks Customer Service
Hello,I am very sorry to hear about the issue you are currently experiencingI have attempted to reach you multiple times and I've also sent an email to make connection to no availAs specified in my email, it is required for me to collect details of the card you are seeing the fees being drafted fromBy having this information I can narrow down the transaction and assist efficaciouslyWhen you have a moment, please give us a call back or simply reply to the email we've sent.Thank you!Customer Service
Hi [redacted] , we contacted your seller at your request on 1/19/to cancel your order, and the order was cancelled the same day You should have received notification via your email at [redacted] Any pending authorization on your account will be removed within to business days, depending on your bank Please feel free to contact us directly if you have any other questions Thanks, Valorebooks Customer Support Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I requested a check to be sent ***, [redacted] or express mail with a tracking number as the company claims to have sent several timesThe address is correct and has been verified but we have never received it Using any shipping method with tracking would provide proof of shipment and allow a method of following the payment but the company refused They again claimed to have mailed the check, we waited eight (8) days and yet payment is not received I do not believe payment has ever been sent in the first place Regards, [redacted]
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] It is ridiculous and untrue that "the item was refunded directly by the seller"Oppositely, I have confirmed and checked the status of "shipped the item" on the valorebooks websiteIn addition, I am the one who delivered the book to the buyerThe buyer and her neighbor are my witnessesI have never received any payments from this book saleThe valorebooks sold this book to the seller for $and supposed to pay me $after getting a commissioner's fee $for themselvesHowever, I did not get any penniesValorebooks steal my time, money and book in this case.I want my monies $or my book return immediately Regards, [redacted]
Hi [redacted] , thanks for alerting us to this issue We have spoken with our respective banks and apparently you attempted to cash the check twice You cashed it the first time on 7/7/via mobile app, and again on 8/4/in person at your bank Your 8/4/deposit attempt failed because the check had already cleared We apologize for any confusion, but you can only cash a check once Please let us know if you have any other questions Thanks, Valorebooks Customer Support Team
Hello,I sincerely apologize for the trouble experienced with your orderSadly, we currently do not participate in any type of store credit or discount codesPlease email [redacted] before placing your next orderA Customer Service Manager will review your previous orders where this mixup has been detailed
Hello, we sincerely apologize for the inconvenience that you have been caused by this fraudulent order Per our conversation earlier this week we will not contest the charge dispute you have filed with your bank and hope the funds are returned to your account as quickly as possible Please feel free to contact us directly if you have any other questions Thanks, Valorebooks Customer Support Team
***, I apologize for the oversight on our end. We have double checked to ensure your account is now removed from our outstanding rentals. If you receive another notification, although not anticipated, please forward the email to: [email protected] Regards,Customer Service
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Hello,As mentioned, we are unable to redeem the request with a store creditWe would be happy to help you place a new order, but have not heard back from youPlease, give us a call back so we may establish this transaction with youThank You!Customer Service
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, [redacted]
Hello!I sincerely apologize for the trouble and inconvenience this mix has caused youI've looked into the details of your account which show the matter has been ameliorated by our teamIf you require further assistance, please email us at [email protected] You!Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowit had been a very big inconvenience for me dealing with this companyAnd they would not even be courteous and expedite the payment via FedEx or priority overnight mail.I will never use Valore books againIt is too much of a hastle! I am very dissatisfied!!! Regards, [redacted]
Well, I do understand that this firm wants to pay me exactlyHowever, I have not yet received my check worth of $Plus I also asked to pay me in form of $gift card due to long wait and sudden breach of the deal I should at least get my check as well as $worth of gift card or for future credit.Thanks! Regards, [redacted]
Hello,I am very sorry to hear about the failed return of your rejected itemsI looked into the order details and it appears as though we received your request for return months after the items were not acceptedPlease be aware that we hold all of our returns to a strict day return request time frameBecause you were not informed of this when you contacted us, we will issue your payment at the quoted valueYour check has been mailed via USPS Priority Mail to the address we have on fileYou may monitor the progress on [redacted] with tracking # [redacted] If you have any other questions or concerns regarding this order, please email us at [email protected] You!Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedMy complaint was resolvedThank you Regards, [redacted]
Hello,I sincerely apologize for the hiccups you experienced with this orderI have reviewed the details of your account and can verify that your item was delivered promptly to our warehouseBecause of the erroneous rejection we have established a payment for the total owed into the consumer [redacted] accountIf further assistance is required, please do not hesitate to call me or email [email protected] You!Customer Service?
Hi [redacted] ,Per your request, we reissued payment again to [redacted] on 12/4/Checks typically take to business days to arrive via standard [redacted] media mail Today (12/13) is the seventh business day and your check is currently in transit to you This is the fifth time we have reissued this payment, and the third address you have provided All previous reissues were returned to us as undeliverable.Separately, your daughter has contacted us to cancel the check currently in transit to you and reissue payment via [redacted] , which we have done per [redacted] Unique Transaction ID # [redacted] This payment is currently in an "unclaimed" status, meaning your daughter needs to log into her [redacted] account to claim the funds The check currently in transit to you has been cancelled When you receive this check please destroy it If you attempt to cash the check currently in transit to you it will be returned as "refer to maker" and you may be charged a fee by your bank.Thanks,Valorebooks Customer Support Team
Hello, we do sincerely apologize for any confusion about your order and that we were not able to resolve your concerns via our regular customer service channels Per the communications sent earlier today, we have issued a payment to cover the partial refund that you requested Please feel free to contact us directly using the contact information provided if we may be of any further assistance Thank you, Valorebooks Customer Service
Hello,I am very sorry to hear about the issue you are currently experiencingI have attempted to reach you multiple times and I've also sent an email to make connection to no availAs specified in my email, it is required for me to collect details of the card you are seeing the fees being drafted fromBy having this information I can narrow down the transaction and assist efficaciouslyWhen you have a moment, please give us a call back or simply reply to the email we've sent.Thank you!Customer Service
Hi [redacted] , we contacted your seller at your request on 1/19/to cancel your order, and the order was cancelled the same day You should have received notification via your email at [redacted] Any pending authorization on your account will be removed within to business days, depending on your bank Please feel free to contact us directly if you have any other questions Thanks, Valorebooks Customer Support Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I requested a check to be sent ***, [redacted] or express mail with a tracking number as the company claims to have sent several timesThe address is correct and has been verified but we have never received it Using any shipping method with tracking would provide proof of shipment and allow a method of following the payment but the company refused They again claimed to have mailed the check, we waited eight (8) days and yet payment is not received I do not believe payment has ever been sent in the first place Regards, [redacted]
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] It is ridiculous and untrue that "the item was refunded directly by the seller"Oppositely, I have confirmed and checked the status of "shipped the item" on the valorebooks websiteIn addition, I am the one who delivered the book to the buyerThe buyer and her neighbor are my witnessesI have never received any payments from this book saleThe valorebooks sold this book to the seller for $and supposed to pay me $after getting a commissioner's fee $for themselvesHowever, I did not get any penniesValorebooks steal my time, money and book in this case.I want my monies $or my book return immediately Regards, [redacted]
Hi [redacted] , thanks for alerting us to this issue We have spoken with our respective banks and apparently you attempted to cash the check twice You cashed it the first time on 7/7/via mobile app, and again on 8/4/in person at your bank Your 8/4/deposit attempt failed because the check had already cleared We apologize for any confusion, but you can only cash a check once Please let us know if you have any other questions Thanks, Valorebooks Customer Support Team
Hello,I sincerely apologize for the trouble experienced with your orderSadly, we currently do not participate in any type of store credit or discount codesPlease email [redacted] before placing your next orderA Customer Service Manager will review your previous orders where this mixup has been detailed
Hello, we sincerely apologize for the inconvenience that you have been caused by this fraudulent order Per our conversation earlier this week we will not contest the charge dispute you have filed with your bank and hope the funds are returned to your account as quickly as possible Please feel free to contact us directly if you have any other questions Thanks, Valorebooks Customer Support Team
***, I apologize for the oversight on our end. We have double checked to ensure your account is now removed from our outstanding rentals. If you receive another notification, although not anticipated, please forward the email to: [email protected] Regards,Customer Service
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved.