On 6/21/Ms*** purchased Glamour squares, a 5-head arch lamp, the Denver Black 3-piece sectional, and the tier 65” floor lampThe items were delivered to her home on 7/26/Cracking and peeling is not covered by the warranty that Ms*** has purchasedMs*** spoke to
our Corporate Office on 7/10/and we extended the offer of a 50% credit for her itemDuring the conversation, Ms*** was unsure if she would like to replace the affected item or the entire sectionalMs*** may contact us at our Corporate Office at her earliest convenience to resolve the situationI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H***
On 11/09/16, Mrs*** purchased the piece Abaco Dining room setThe merchandise is scheduled to be delivered to Mrs***’s residence on 11/23/16.After reading Mrs***’s complaint Value City Furniture would like to refund Mrs***’s Visa for the $80.39, as well as
the $which are the cost for Mrs***’s rental truck and fuel expensesMrs*** should see the refund back to her Visa card within 5-business days.I apologize for any inconvenience Mrs*** may have experiencedIf Mrs*** has any further questions or concerns she may contact me direct
After speaking with the General Manager has offered a $refund and 10% off of a future purchase to resolve the issues Ms*** is experiencing with the merchandiseMs*** can contact the General Manager directly at (904) 421-and advise that she is following up on her claim with the Revdex.comSincerely, Kedeanna R***
Comments: complaint ***/ Value City FurnitureA resolution was offered/ refund for reclinerA credit of $would be on the credit card used for purchaseAs of this date nothing has been creditedit has been daysManagement at local store said it would show credit in three daysI did not respond to you that complaint was solved since I am still waiting for conformation from credit card company
We have reviewed Ms* ***’s message through the Revdex.comThe General Manager has been contacted and it has been verified through AcceptanceNow that the credit was not posted to the accountWe apologize if this error has caused any inconveniences.The General Manager has worked with the Manager for AcceptanceNow for Ms* *** and the credit amount of $has been applied to Ms* ***’s account as of todayIn regards to Ms* *** receiving further compensation, while we understand her position, we will not be able to compensate any further
Someone came out previously on 7/25/and took photosAt that time I was told it was a fabric malfunction and to contact the warranty companyWhich I did and was advised that peeling wasn't coveredSo unless someone can give me more details on this process, I expect more.I did receive a phone call today, but I'm not sure who it was because they just said Value City FurnitureThat doesn't help much when I need to call backI did call back and was advised that they were processing a transaction and would return my call
The repair was not offered because they stated they were unable to get the parts Again, I was also told the set was being discontinued and that was the reasoning why the parts weren't available At this point it is obvious that we are not going to come to a reasonable agreement With the company having over 1,complaints in three years I do not feel there is any chance they will be willing to work with us So I am requesting an arbitration be set up and we have a formal meeting with a Revdex.com representative present
On 02/27/Ms*** purchased the Soho piece steel sectional The merchandise was back ordered until May so Ms*** switched to the Soho piece Cement sectional that was delivered to her residence on 04/12/17.Upon receiving Ms***’s complaint I have verified that the Soho Steel
sectional is indeed on back order and for the inconvenience Value City Furniture has already compensated Ms***After speaking with the store Manager I am able to offer Ms*** her delivery fee back for the multiple issues Ms*** has encounteredA refund will be issued to Ms*** and she should receive the refund within 3-business days. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
*** ***, spoke with them already and they told me that I have to contact the store and go through the manufacture’s warrantyThat’s when I spoke with the store manager (Jeff) and his response is what prompted this complaint
I reviewed the
response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI would like to thank Becky the store manager from the Clarksville store for her quick response and generous solution to our issue at the Preston HWY Store. I sent a customer to Clarksville that purchased a living room set as a result of how pleased our family was for ***'s professionalism and kindness
I apologize for the lack of communication Ms*** has received from the insurance companyI have been advised that we have contacted Mr*** and all further communication will be via email.If I can be of any further assistance, Mr*** may contact me direct
*** came out Friday on the 1st he said he couldn’t determine how long they’ve been here and he was going to summit these findings to them it’s now Wednesday I don’t know what they expect me to do keep living with the bugs and them eating off of my kids and my month old I mean this is a little hard considering everywhere we sleep there right there can you tell me if you’ve heard anything
I was not under the impression that I would have to return the giftcard already issued to me by the delivery manager for their errors the first times the deliveries were messed up, there has been many more problems since thennot to mention all of the other problems addressed in my original complaint my table was delivered yesterday and value city finds it appropriate to fill in any damage done during transport with what looked like a sharpie markerYes the delivery man saw Knicks on the side of my table and filled them in with some sort of touch up penToday I received two calls the first from a MrW*** that told me there was absolutely no way he could take anything off of my bill because I went through one of their affliatesWhen I informed them that I was not satisfied with their offer then the general manager EJ calledHe stated he had zero knowledge of anything that was going on and said he would contact the manager at acceptance now and give me a call MondayAt no point was it stated that I had to return a store credit that was already issuedI will agree to keeping the gift card already issued and having value city remove my table from my bill
On 12/27/2013, Mr*** purchased the October Brown 3-piece livingroom set, Campaign 3-pack of tables and the Asher Black 5-piece TV tray This merchandise was picked up by Mr*** on 12/31/ Mr***’s merchandise carried the one year manufacturer warranty and our extended
warranties were not purchased. In November of 2014, Mr*** contacted Store Personnel to advise that his livingroom set was experiencing discoloration, which is not covered under warranty and therefore; the warranty terms do not apply. In the interest of Customer Service, we offered Mr*** a $in store credit to choose new merchandise Mr*** has described the merchandise as defective and will be unable to keep his merchandise and receive a $1,in store creditIf Mr*** believes that his merchandise can be kept for regular use, we would be willing to offer a $in store credit towards any merchandise within our store If Mr*** chooses to keep his merchandise for the $store credit, this set would become and would no longer carry a warranty If Mr*** is willing to accept our offer, I kindly ask that he call or email me directly at the contacts below We will request that Mr*** sign paperwork agreeing to the terms of the credit. Sincerely,Jenna C***
We have taken all aspects of this issue into consideration, and unfortunately, there is nothing further that we can do to take care of Mr/Ms***’s furnitureThe damage that has incurred within the residence is not an average situation that Uniters will coverWe apologize that this has occurred and sincerely hope that Mr/Ms*** receives the assistance that they need
On 07/17/2014, Mr*** purchased the 3-piece Maverick brown sofa, loveseat and rocker reclinerMr*** received delivery of the merchandise on 07/21/Upon receiving Mr***’s information through the Revdex.com, I contacted the General ManagerIn the interest of
customer service, the General Manager has agreed to allow Mr*** to return the merchandise for an in-store creditMr*** will need to go to the store to choose replacement merchandise and arrange the exchangeIf Mr*** chooses merchandise that costs more than his original purchase, he will be responsible for paying the differenceI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
Yes, the order was finally deliveredNow I'm waiting on the refundI called on 12/27/and was told that the refund check would be in the store on 12/29/I called on the morning of 12/just to confirm that it was there before I made the hour drive and was told that the check was in the batch of refundsSo I make the drive to Charlotte today only to be told that the refund was not in this batch and that it will be in on 1/5/
On 12/20/2013, Mr*** purchased the piece Chesapeake dining room set The merchandise was picked up at our Gurnee Mills location on 12/24/2013.After receiving Mr***’s complaint I have spoken to the store Manager who has advised me that the damage caused by Mr***’s chairs are
not manufactures defects and that is the reason why the store has not serviced the chairs any longerMr***’s manufactures warranty expired on 12/24/AT this time a refund can’t be granted to Mr*** for the Pure Promise warranty but he can contact the warranty company and request to cancel the warranty at any time. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 11/9/2016, Ms*** had her old furniture exchanged with the Cobra Brown reclining sofa and recliner, and the Colton Brown sofa. We sympathize with the issues that Ms*** has endured and apologize for the experience that she has had with our companyOur current policy for any
customer that has cracking and peeling on their furniture is to offer a prorated in-store credit mount based on the amount that the customer spent on the furniture and the amount of time that the customer has had possession of the furnitureIn Ms***’s case, she has had the furniture for more than yearAny customer that has had their furniture within that time is offered 80% of the amount that was spentIncluding any discounts applied during the possession time, Ms*** spent $on the Cobra Brown reclining sofa and the Colton Brown sofaHer 80% credit would be $664.17, the amount that was offered to Ms*** by the store ManagementA copy of her receipt will be emailed to her email address on file, ***[email protected] Ms*** has any further questions or concerns, she can contact our South Bend, IN location at ###-###-#### or our Kalamazoo, MI location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 3/4/2017, Mr*** made his purchase at one of our Value City Furniture store locationsThe furniture was delivered to Mr***’s residence on 3/18/and 3/22/2017.We understand Mr***’s concerns and apologize for the experience that Mr*** has had with our companyThe General
Manager would like to offer Mr*** and exchange on the box springMr*** will need to contact the General Manager at the store location to schedule a delivery date for the new box springAt that time, we will also remove the damaged box spring for disposalMr*** can contact the General Manager at the store location at ###-###-#### to schedule the exchangeMr*** can also contact Customer Care at 1/###-###-#### and any of our agents can assist with this scheduling.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 6/21/Ms*** purchased Glamour squares, a 5-head arch lamp, the Denver Black 3-piece sectional, and the tier 65” floor lampThe items were delivered to her home on 7/26/Cracking and peeling is not covered by the warranty that Ms*** has purchasedMs*** spoke to
our Corporate Office on 7/10/and we extended the offer of a 50% credit for her itemDuring the conversation, Ms*** was unsure if she would like to replace the affected item or the entire sectionalMs*** may contact us at our Corporate Office at her earliest convenience to resolve the situationI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H***
On 11/09/16, Mrs*** purchased the piece Abaco Dining room setThe merchandise is scheduled to be delivered to Mrs***’s residence on 11/23/16.After reading Mrs***’s complaint Value City Furniture would like to refund Mrs***’s Visa for the $80.39, as well as
the $which are the cost for Mrs***’s rental truck and fuel expensesMrs*** should see the refund back to her Visa card within 5-business days.I apologize for any inconvenience Mrs*** may have experiencedIf Mrs*** has any further questions or concerns she may contact me direct
After speaking with the General Manager has offered a $refund and 10% off of a future purchase to resolve the issues Ms*** is experiencing with the merchandiseMs*** can contact the General Manager directly at (904) 421-and advise that she is following up on her claim with the Revdex.comSincerely, Kedeanna R***
Comments: complaint ***/ Value City FurnitureA resolution was offered/ refund for reclinerA credit of $would be on the credit card used for purchaseAs of this date nothing has been creditedit has been daysManagement at local store said it would show credit in three daysI did not respond to you that complaint was solved since I am still waiting for conformation from credit card company
We have reviewed Ms* ***’s message through the Revdex.comThe General Manager has been contacted and it has been verified through AcceptanceNow that the credit was not posted to the accountWe apologize if this error has caused any inconveniences.The General Manager has worked with the Manager for AcceptanceNow for Ms* *** and the credit amount of $has been applied to Ms* ***’s account as of todayIn regards to Ms* *** receiving further compensation, while we understand her position, we will not be able to compensate any further
Someone came out previously on 7/25/and took photosAt that time I was told it was a fabric malfunction and to contact the warranty companyWhich I did and was advised that peeling wasn't coveredSo unless someone can give me more details on this process, I expect more.I did receive a phone call today, but I'm not sure who it was because they just said Value City FurnitureThat doesn't help much when I need to call backI did call back and was advised that they were processing a transaction and would return my call
The repair was not offered because they stated they were unable to get the parts Again, I was also told the set was being discontinued and that was the reasoning why the parts weren't available At this point it is obvious that we are not going to come to a reasonable agreement With the company having over 1,complaints in three years I do not feel there is any chance they will be willing to work with us So I am requesting an arbitration be set up and we have a formal meeting with a Revdex.com representative present
On 02/27/Ms*** purchased the Soho piece steel sectional The merchandise was back ordered until May so Ms*** switched to the Soho piece Cement sectional that was delivered to her residence on 04/12/17.Upon receiving Ms***’s complaint I have verified that the Soho Steel
sectional is indeed on back order and for the inconvenience Value City Furniture has already compensated Ms***After speaking with the store Manager I am able to offer Ms*** her delivery fee back for the multiple issues Ms*** has encounteredA refund will be issued to Ms*** and she should receive the refund within 3-business days. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
*** ***, spoke with them already and they told me that I have to contact the store and go through the manufacture’s warrantyThat’s when I spoke with the store manager (Jeff) and his response is what prompted this complaint
I reviewed the
response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI would like to thank Becky the store manager from the Clarksville store for her quick response and generous solution to our issue at the Preston HWY Store. I sent a customer to Clarksville that purchased a living room set as a result of how pleased our family was for ***'s professionalism and kindness
I apologize for the lack of communication Ms*** has received from the insurance companyI have been advised that we have contacted Mr*** and all further communication will be via email.If I can be of any further assistance, Mr*** may contact me direct
*** came out Friday on the 1st he said he couldn’t determine how long they’ve been here and he was going to summit these findings to them it’s now Wednesday I don’t know what they expect me to do keep living with the bugs and them eating off of my kids and my month old I mean this is a little hard considering everywhere we sleep there right there can you tell me if you’ve heard anything
I was not under the impression that I would have to return the giftcard already issued to me by the delivery manager for their errors the first times the deliveries were messed up, there has been many more problems since thennot to mention all of the other problems addressed in my original complaint my table was delivered yesterday and value city finds it appropriate to fill in any damage done during transport with what looked like a sharpie markerYes the delivery man saw Knicks on the side of my table and filled them in with some sort of touch up penToday I received two calls the first from a MrW*** that told me there was absolutely no way he could take anything off of my bill because I went through one of their affliatesWhen I informed them that I was not satisfied with their offer then the general manager EJ calledHe stated he had zero knowledge of anything that was going on and said he would contact the manager at acceptance now and give me a call MondayAt no point was it stated that I had to return a store credit that was already issuedI will agree to keeping the gift card already issued and having value city remove my table from my bill
On 12/27/2013, Mr*** purchased the October Brown 3-piece livingroom set, Campaign 3-pack of tables and the Asher Black 5-piece TV tray This merchandise was picked up by Mr*** on 12/31/ Mr***’s merchandise carried the one year manufacturer warranty and our extended
warranties were not purchased. In November of 2014, Mr*** contacted Store Personnel to advise that his livingroom set was experiencing discoloration, which is not covered under warranty and therefore; the warranty terms do not apply. In the interest of Customer Service, we offered Mr*** a $in store credit to choose new merchandise Mr*** has described the merchandise as defective and will be unable to keep his merchandise and receive a $1,in store creditIf Mr*** believes that his merchandise can be kept for regular use, we would be willing to offer a $in store credit towards any merchandise within our store If Mr*** chooses to keep his merchandise for the $store credit, this set would become and would no longer carry a warranty If Mr*** is willing to accept our offer, I kindly ask that he call or email me directly at the contacts below We will request that Mr*** sign paperwork agreeing to the terms of the credit. Sincerely,Jenna C***
We have taken all aspects of this issue into consideration, and unfortunately, there is nothing further that we can do to take care of Mr/Ms***’s furnitureThe damage that has incurred within the residence is not an average situation that Uniters will coverWe apologize that this has occurred and sincerely hope that Mr/Ms*** receives the assistance that they need
On 07/17/2014, Mr*** purchased the 3-piece Maverick brown sofa, loveseat and rocker reclinerMr*** received delivery of the merchandise on 07/21/Upon receiving Mr***’s information through the Revdex.com, I contacted the General ManagerIn the interest of
customer service, the General Manager has agreed to allow Mr*** to return the merchandise for an in-store creditMr*** will need to go to the store to choose replacement merchandise and arrange the exchangeIf Mr*** chooses merchandise that costs more than his original purchase, he will be responsible for paying the differenceI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
Yes, the order was finally deliveredNow I'm waiting on the refundI called on 12/27/and was told that the refund check would be in the store on 12/29/I called on the morning of 12/just to confirm that it was there before I made the hour drive and was told that the check was in the batch of refundsSo I make the drive to Charlotte today only to be told that the refund was not in this batch and that it will be in on 1/5/
On 12/20/2013, Mr*** purchased the piece Chesapeake dining room set The merchandise was picked up at our Gurnee Mills location on 12/24/2013.After receiving Mr***’s complaint I have spoken to the store Manager who has advised me that the damage caused by Mr***’s chairs are
not manufactures defects and that is the reason why the store has not serviced the chairs any longerMr***’s manufactures warranty expired on 12/24/AT this time a refund can’t be granted to Mr*** for the Pure Promise warranty but he can contact the warranty company and request to cancel the warranty at any time. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 11/9/2016, Ms*** had her old furniture exchanged with the Cobra Brown reclining sofa and recliner, and the Colton Brown sofa. We sympathize with the issues that Ms*** has endured and apologize for the experience that she has had with our companyOur current policy for any
customer that has cracking and peeling on their furniture is to offer a prorated in-store credit mount based on the amount that the customer spent on the furniture and the amount of time that the customer has had possession of the furnitureIn Ms***’s case, she has had the furniture for more than yearAny customer that has had their furniture within that time is offered 80% of the amount that was spentIncluding any discounts applied during the possession time, Ms*** spent $on the Cobra Brown reclining sofa and the Colton Brown sofaHer 80% credit would be $664.17, the amount that was offered to Ms*** by the store ManagementA copy of her receipt will be emailed to her email address on file, ***[email protected] Ms*** has any further questions or concerns, she can contact our South Bend, IN location at ###-###-#### or our Kalamazoo, MI location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 3/4/2017, Mr*** made his purchase at one of our Value City Furniture store locationsThe furniture was delivered to Mr***’s residence on 3/18/and 3/22/2017.We understand Mr***’s concerns and apologize for the experience that Mr*** has had with our companyThe General
Manager would like to offer Mr*** and exchange on the box springMr*** will need to contact the General Manager at the store location to schedule a delivery date for the new box springAt that time, we will also remove the damaged box spring for disposalMr*** can contact the General Manager at the store location at ###-###-#### to schedule the exchangeMr*** can also contact Customer Care at 1/###-###-#### and any of our agents can assist with this scheduling.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com