On 01/27/2013, Ms*** purchased the Boston Burgdy Reclining Loveseat with ConsoleThe merchandise was picked up on 01/27/13.After reviewing Ms***’s Revdex.com complaint I have made contact with the Store Manger who would like to have a service technician come to Ms***’s
residence to examine her merchandise to see if her merchandise is something we can fix or to see if there are parts available for Ms***’s merchandise I apologize for any inconvenience Ms*** may have experienced Ms*** has any further questions or concerns she may contact me direct
On 02/27/Ms*** purchased the Soho piece steel sectional The merchandise was back ordered until May so Ms*** switched to the Soho piece Cement sectional that was delivered to her residence on 04/12/17.Upon receiving Ms***’s complaint I have verified that the Soho Steel
sectional is indeed on back order and for the inconvenience Value City Furniture has already compensated Ms***After speaking with the store Manager I am able to offer Ms*** her delivery fee back for the multiple issues Ms*** has encounteredA refund will be issued to Ms*** and she should receive the refund within 3-business days. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
What Value City furniture can offer Ms*** is for another service technician to come and try and repair the seam separation on the merchandiseI suggest Ms*** contact our customer care department (###-###-####) to schedule a service for the seam separation only I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
On 9/7/Ms*** purchased a beige Madeline Sofa, a beige Madeline Apartment Sofa, an adjustable bed frame, and a queen center supportThe merchandise was delivered to Ms***' residence on 9/11/16. American Signature recognizes that the misinformation given is
an inconvenience for Ms***, and we are able to offer the $that she paid for her Pure Promise warranty to go back onto her original method of paymentMs*** can expect to see therefund within three to five business days. I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly
The repair was not offered because they stated they were unable to get the parts Again, I was also told the set was being discontinued and that was the reasoning why the parts weren't available At this point it is obvious that we are not going to come to a reasonable agreement With the company having over 1,complaints in three years I do not feel there is any chance they will be willing to work with us So I am requesting an arbitration be set up and we have a formal meeting with a Revdex.com representative present
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of
resolutionIf Mr*** has any further questions, he may contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
*** ***, spoke with them already and they told me that I have to contact the store and go through the manufacture’s warrantyThat’s when I spoke with the store manager (Jeff) and his response is what prompted this complaint
Someone came out previously on 7/25/and took photosAt that time I was told it was a fabric malfunction and to contact the warranty companyWhich I did and was advised that peeling wasn't coveredSo unless someone can give me more details on this process, I expect more.I did receive a phone call today, but I'm not sure who it was because they just said Value City FurnitureThat doesn't help much when I need to call backI did call back and was advised that they were processing a transaction and would return my call
On 11/09/16, Mrs*** purchased the piece Abaco Dining room setThe merchandise is scheduled to be delivered to Mrs***’s residence on 11/23/16.After reading Mrs***’s complaint Value City Furniture would like to refund Mrs***’s Visa for the $80.39, as well as
the $which are the cost for Mrs***’s rental truck and fuel expensesMrs*** should see the refund back to her Visa card within 5-business days.I apologize for any inconvenience Mrs*** may have experiencedIf Mrs*** has any further questions or concerns she may contact me direct
this complaint had ABSOLUTELY nothing to do with the initial purchase and issue in 2014, people
This is part of our frustration NO ONE we have spoke to at value city with the exception of corporate one day last week has a clue as to what is going on Our furniture broke down sometime in November...springs popping out of of seats we have Support bar under rocker has completely broken away from chair That's half of our issueWe reached out for service repairSomeone came to our home early December looked at furniture and said someone would contact us to schedule pickup for covered warranty repairALL items were to go! I had to follow up few days after that service visit to check status on call I was supposed to receive for schedule pick upScheduled pick up was made once they came to the house they told me they're only taking one of three of my pieces of furnitureWhich is not what we agreed uponOnce I followed up I was told they were going to take one repair it deliver that back to my home then take the other and so onOnce they delivered the first piece of furniture I was told it was not scheduled for them to take anymore of my furniture like previously agreed-uponOnce furniture was in house in the delivery drivers were putting it back together I noticed DAMAGE to back and side of our double automatic recliners which delivery drivers noted They denied wrong doingWhen I called store to inform them they denied doing damage And also since they NEVER took the entire pieces of couch they were not prepared to repair back piece which had come loss due to missing BOLT.I had contacted corporate to be informed that a manager from the Plainfield Indiana store would call me back within an hour Several hours went by and NO RESPONSE or RETURN callI called corporate AGAIN to inform them of the lack of follow up and at that point asked for call to be scheduled for next day as I was DISGUSTED with their lack of professionalism. The next day I did receive a call voice message left stating they were calling to inform me someone would call to schedule pick up time for my furniture REALLY!!!???? We had other issues besides the pick up time we neede to discuss and it was completely ignoredOnce I did get ahold of a manager HE acted like he had no clue what was going on I informed this manager of all issues and told him about a time when I inquired in status of my furniture repair to be told "if we bother the only tech we have to get you a status he would never get anything done We try to give you a call days before expected delivery day"WOW On 1/6/my furniture was picked upALL pieces Once they got here the drivers had nothing positive to say about value city and even one said and I quote "they are a joke I'd never buy anything from them." The other "I only do because I get a discountThey treat us just as bad as customers." again WOW So the response that was provided by value city was just someone behind a computer that like everyone else in their company doesn't have a clue what's going on It frustrates me that I had to file this report and they just try to appease the complaint by typing bogus info Still regretting I did not look at the thousands of complaints and Revdex.com filed reports before doing business with this companyI will assure you that EVERYONE I communicate with will know of our experience and be urged to avoid doing business with this company
On 05/13/Ms*** purchased the Adrian Red piece sectional, the Adrian Red Chair Ottoman, the Dimora Dresser with Deck, also a piece Dinning setThe merchandise was delivered to Ms***’s residence on 05/25/2016.After reviewing Ms***’s complaint I have forwarded over her
information to our bed bug coordinator who is already working on Ms***’s bed bug caseI am asking that Ms***’s contact Ashley Hunter with any further questions or concerns in regards to her case. I apologize for any inconvenience Ms*** may have experienced Sincerely,
On 12/27/2013, Mr*** purchased the October Brown 3-piece livingroom set, Campaign 3-pack of tables and the Asher Black 5-piece TV tray This merchandise was picked up by Mr*** on 12/31/ Mr***’s merchandise carried the one year manufacturer warranty and our extended
warranties were not purchased. In November of 2014, Mr*** contacted Store Personnel to advise that his livingroom set was experiencing discoloration, which is not covered under warranty and therefore; the warranty terms do not apply. In the interest of Customer Service, we offered Mr*** a $in store credit to choose new merchandise Mr*** has described the merchandise as defective and will be unable to keep his merchandise and receive a $1,in store creditIf Mr*** believes that his merchandise can be kept for regular use, we would be willing to offer a $in store credit towards any merchandise within our store If Mr*** chooses to keep his merchandise for the $store credit, this set would become and would no longer carry a warranty If Mr*** is willing to accept our offer, I kindly ask that he call or email me directly at the contacts below We will request that Mr*** sign paperwork agreeing to the terms of the credit. Sincerely,Jenna C***
On 11/9/2016, Ms*** had her old furniture exchanged with the Cobra Brown reclining sofa and recliner, and the Colton Brown sofa. We sympathize with the issues that Ms*** has endured and apologize for the experience that she has had with our companyOur current policy for any
customer that has cracking and peeling on their furniture is to offer a prorated in-store credit mount based on the amount that the customer spent on the furniture and the amount of time that the customer has had possession of the furnitureIn Ms***’s case, she has had the furniture for more than yearAny customer that has had their furniture within that time is offered 80% of the amount that was spentIncluding any discounts applied during the possession time, Ms*** spent $on the Cobra Brown reclining sofa and the Colton Brown sofaHer 80% credit would be $664.17, the amount that was offered to Ms*** by the store ManagementA copy of her receipt will be emailed to her email address on file, ***[email protected] Ms*** has any further questions or concerns, she can contact our South Bend, IN location at ###-###-#### or our Kalamazoo, MI location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
In May of 2015, Ms*** purchased the Colorworks Dresser/Mirror and the 5-piece Plantation Cove king storage bedroom set This merchandise was delivered to Mr***’s residence on 5/22/2015.I apologize for the continued frustrations Ms*** has experienced regarding this order As
of 05/30/2015, Ms*** has returned her entire order for a refund with the exception of the Colorworks Dresser/Mirror Ms*** used several different credit cards and I kindly ask that she contact the Waldorf Maryland Store to receive her refund I ask that she advise which cards should be credited to prevent any further delay.Ms*** is scheduled to receive service on the Dresser/Mirror on 06/04/regarding peeling finish.If Ms*** has any further questions or concerns she may contact me direct
On 08/29/2015, Ms*** purchased the 5-piece Orlando Gray power sectional This merchandise, with the exception of the armless chair, was delivered to Ms***’s residence on 09/05/2015.I apologize that the anticipated date of delivery for the armless chair was not completed
I have verified that Ms*** will receive the armless chair on 9/19/ Ms*** will receive a call the day before with her delivery timeframe window.If Ms*** has any further questions or concerns she may contact me direct
We have taken all aspects of this issue into consideration, and unfortunately, there is nothing further that we can do to take care of Mr/Ms***’s furnitureThe damage that has incurred within the residence is not an average situation that Uniters will coverWe apologize that this has occurred and sincerely hope that Mr/Ms*** receives the assistance that they need
*** came out Friday on the 1st he said he couldn’t determine how long they’ve been here and he was going to summit these findings to them it’s now Wednesday I don’t know what they expect me to do keep living with the bugs and them eating off of my kids and my month old I mean this is a little hard considering everywhere we sleep there right there can you tell me if you’ve heard anything
On 10/23/15, *** *** purchased the Monarch Chocolate 4-piece sectionalThis merchandise was delivered to *** ***’s residence on 10/27/15. In the interest of customer service, the Store Manager has decided to allow *** *** to return the merchandise for a full refundThe
merchandise was returned to the store location and the refund was processed on 02/06/This refund will post to the credit card within 3-business days.I apologize for any inconvenience *** *** may have experienced If there are any further questions or concerns, I can be contacted directly
On 02/15/2014, Ms*** purchased the Adrian Chocolate 3-Piece sectional with Adrian accent chairThe merchandise was delivered to Ms***’s residence on 02/20/On 08/17/Ms*** notified Store Personnel regarding problems with the Adrian accent chair and also with the back
of the sofaThe General Manager did pickup Ms***’s merchandise for in shop repairThe General Manager has tried to contact Ms*** to offer assistance and help resolve these issuesMs*** can contact the General Manager directly at (877) 793-and advise that she is following up on her claim with the Revdex.comI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R***
I again apologize for Ms***’s experience I was advised by the General Manager that Ms***’s refund has been approved, pending printing at the Home Office Ms*** may pick up her refund check on 05/14/2015.Additionally, if Ms*** has any additional questions or concerns regarding her chairs, she may contact me directly at the contacts below
On 01/27/2013, Ms*** purchased the Boston Burgdy Reclining Loveseat with ConsoleThe merchandise was picked up on 01/27/13.After reviewing Ms***’s Revdex.com complaint I have made contact with the Store Manger who would like to have a service technician come to Ms***’s
residence to examine her merchandise to see if her merchandise is something we can fix or to see if there are parts available for Ms***’s merchandise I apologize for any inconvenience Ms*** may have experienced Ms*** has any further questions or concerns she may contact me direct
On 02/27/Ms*** purchased the Soho piece steel sectional The merchandise was back ordered until May so Ms*** switched to the Soho piece Cement sectional that was delivered to her residence on 04/12/17.Upon receiving Ms***’s complaint I have verified that the Soho Steel
sectional is indeed on back order and for the inconvenience Value City Furniture has already compensated Ms***After speaking with the store Manager I am able to offer Ms*** her delivery fee back for the multiple issues Ms*** has encounteredA refund will be issued to Ms*** and she should receive the refund within 3-business days. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
What Value City furniture can offer Ms*** is for another service technician to come and try and repair the seam separation on the merchandiseI suggest Ms*** contact our customer care department (###-###-####) to schedule a service for the seam separation only I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
On 9/7/Ms*** purchased a beige Madeline Sofa, a beige Madeline Apartment Sofa, an adjustable bed frame, and a queen center supportThe merchandise was delivered to Ms***' residence on 9/11/16. American Signature recognizes that the misinformation given is
an inconvenience for Ms***, and we are able to offer the $that she paid for her Pure Promise warranty to go back onto her original method of paymentMs*** can expect to see therefund within three to five business days. I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly
The repair was not offered because they stated they were unable to get the parts Again, I was also told the set was being discontinued and that was the reasoning why the parts weren't available At this point it is obvious that we are not going to come to a reasonable agreement With the company having over 1,complaints in three years I do not feel there is any chance they will be willing to work with us So I am requesting an arbitration be set up and we have a formal meeting with a Revdex.com representative present
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of
resolutionIf Mr*** has any further questions, he may contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
*** ***, spoke with them already and they told me that I have to contact the store and go through the manufacture’s warrantyThat’s when I spoke with the store manager (Jeff) and his response is what prompted this complaint
Someone came out previously on 7/25/and took photosAt that time I was told it was a fabric malfunction and to contact the warranty companyWhich I did and was advised that peeling wasn't coveredSo unless someone can give me more details on this process, I expect more.I did receive a phone call today, but I'm not sure who it was because they just said Value City FurnitureThat doesn't help much when I need to call backI did call back and was advised that they were processing a transaction and would return my call
On 11/09/16, Mrs*** purchased the piece Abaco Dining room setThe merchandise is scheduled to be delivered to Mrs***’s residence on 11/23/16.After reading Mrs***’s complaint Value City Furniture would like to refund Mrs***’s Visa for the $80.39, as well as
the $which are the cost for Mrs***’s rental truck and fuel expensesMrs*** should see the refund back to her Visa card within 5-business days.I apologize for any inconvenience Mrs*** may have experiencedIf Mrs*** has any further questions or concerns she may contact me direct
this complaint had ABSOLUTELY nothing to do with the initial purchase and issue in 2014, people
This is part of our frustration NO ONE we have spoke to at value city with the exception of corporate one day last week has a clue as to what is going on Our furniture broke down sometime in November...springs popping out of of seats we have Support bar under rocker has completely broken away from chair That's half of our issueWe reached out for service repairSomeone came to our home early December looked at furniture and said someone would contact us to schedule pickup for covered warranty repairALL items were to go! I had to follow up few days after that service visit to check status on call I was supposed to receive for schedule pick upScheduled pick up was made once they came to the house they told me they're only taking one of three of my pieces of furnitureWhich is not what we agreed uponOnce I followed up I was told they were going to take one repair it deliver that back to my home then take the other and so onOnce they delivered the first piece of furniture I was told it was not scheduled for them to take anymore of my furniture like previously agreed-uponOnce furniture was in house in the delivery drivers were putting it back together I noticed DAMAGE to back and side of our double automatic recliners which delivery drivers noted They denied wrong doingWhen I called store to inform them they denied doing damage And also since they NEVER took the entire pieces of couch they were not prepared to repair back piece which had come loss due to missing BOLT.I had contacted corporate to be informed that a manager from the Plainfield Indiana store would call me back within an hour Several hours went by and NO RESPONSE or RETURN callI called corporate AGAIN to inform them of the lack of follow up and at that point asked for call to be scheduled for next day as I was DISGUSTED with their lack of professionalism. The next day I did receive a call voice message left stating they were calling to inform me someone would call to schedule pick up time for my furniture REALLY!!!???? We had other issues besides the pick up time we neede to discuss and it was completely ignoredOnce I did get ahold of a manager HE acted like he had no clue what was going on I informed this manager of all issues and told him about a time when I inquired in status of my furniture repair to be told "if we bother the only tech we have to get you a status he would never get anything done We try to give you a call days before expected delivery day"WOW On 1/6/my furniture was picked upALL pieces Once they got here the drivers had nothing positive to say about value city and even one said and I quote "they are a joke I'd never buy anything from them." The other "I only do because I get a discountThey treat us just as bad as customers." again WOW So the response that was provided by value city was just someone behind a computer that like everyone else in their company doesn't have a clue what's going on It frustrates me that I had to file this report and they just try to appease the complaint by typing bogus info Still regretting I did not look at the thousands of complaints and Revdex.com filed reports before doing business with this companyI will assure you that EVERYONE I communicate with will know of our experience and be urged to avoid doing business with this company
On 05/13/Ms*** purchased the Adrian Red piece sectional, the Adrian Red Chair Ottoman, the Dimora Dresser with Deck, also a piece Dinning setThe merchandise was delivered to Ms***’s residence on 05/25/2016.After reviewing Ms***’s complaint I have forwarded over her
information to our bed bug coordinator who is already working on Ms***’s bed bug caseI am asking that Ms***’s contact Ashley Hunter with any further questions or concerns in regards to her case. I apologize for any inconvenience Ms*** may have experienced Sincerely,
On 12/27/2013, Mr*** purchased the October Brown 3-piece livingroom set, Campaign 3-pack of tables and the Asher Black 5-piece TV tray This merchandise was picked up by Mr*** on 12/31/ Mr***’s merchandise carried the one year manufacturer warranty and our extended
warranties were not purchased. In November of 2014, Mr*** contacted Store Personnel to advise that his livingroom set was experiencing discoloration, which is not covered under warranty and therefore; the warranty terms do not apply. In the interest of Customer Service, we offered Mr*** a $in store credit to choose new merchandise Mr*** has described the merchandise as defective and will be unable to keep his merchandise and receive a $1,in store creditIf Mr*** believes that his merchandise can be kept for regular use, we would be willing to offer a $in store credit towards any merchandise within our store If Mr*** chooses to keep his merchandise for the $store credit, this set would become and would no longer carry a warranty If Mr*** is willing to accept our offer, I kindly ask that he call or email me directly at the contacts below We will request that Mr*** sign paperwork agreeing to the terms of the credit. Sincerely,Jenna C***
On 11/9/2016, Ms*** had her old furniture exchanged with the Cobra Brown reclining sofa and recliner, and the Colton Brown sofa. We sympathize with the issues that Ms*** has endured and apologize for the experience that she has had with our companyOur current policy for any
customer that has cracking and peeling on their furniture is to offer a prorated in-store credit mount based on the amount that the customer spent on the furniture and the amount of time that the customer has had possession of the furnitureIn Ms***’s case, she has had the furniture for more than yearAny customer that has had their furniture within that time is offered 80% of the amount that was spentIncluding any discounts applied during the possession time, Ms*** spent $on the Cobra Brown reclining sofa and the Colton Brown sofaHer 80% credit would be $664.17, the amount that was offered to Ms*** by the store ManagementA copy of her receipt will be emailed to her email address on file, ***[email protected] Ms*** has any further questions or concerns, she can contact our South Bend, IN location at ###-###-#### or our Kalamazoo, MI location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
In May of 2015, Ms*** purchased the Colorworks Dresser/Mirror and the 5-piece Plantation Cove king storage bedroom set This merchandise was delivered to Mr***’s residence on 5/22/2015.I apologize for the continued frustrations Ms*** has experienced regarding this order As
of 05/30/2015, Ms*** has returned her entire order for a refund with the exception of the Colorworks Dresser/Mirror Ms*** used several different credit cards and I kindly ask that she contact the Waldorf Maryland Store to receive her refund I ask that she advise which cards should be credited to prevent any further delay.Ms*** is scheduled to receive service on the Dresser/Mirror on 06/04/regarding peeling finish.If Ms*** has any further questions or concerns she may contact me direct
On 08/29/2015, Ms*** purchased the 5-piece Orlando Gray power sectional This merchandise, with the exception of the armless chair, was delivered to Ms***’s residence on 09/05/2015.I apologize that the anticipated date of delivery for the armless chair was not completed
I have verified that Ms*** will receive the armless chair on 9/19/ Ms*** will receive a call the day before with her delivery timeframe window.If Ms*** has any further questions or concerns she may contact me direct
We have taken all aspects of this issue into consideration, and unfortunately, there is nothing further that we can do to take care of Mr/Ms***’s furnitureThe damage that has incurred within the residence is not an average situation that Uniters will coverWe apologize that this has occurred and sincerely hope that Mr/Ms*** receives the assistance that they need
*** came out Friday on the 1st he said he couldn’t determine how long they’ve been here and he was going to summit these findings to them it’s now Wednesday I don’t know what they expect me to do keep living with the bugs and them eating off of my kids and my month old I mean this is a little hard considering everywhere we sleep there right there can you tell me if you’ve heard anything
On 10/23/15, *** *** purchased the Monarch Chocolate 4-piece sectionalThis merchandise was delivered to *** ***’s residence on 10/27/15. In the interest of customer service, the Store Manager has decided to allow *** *** to return the merchandise for a full refundThe
merchandise was returned to the store location and the refund was processed on 02/06/This refund will post to the credit card within 3-business days.I apologize for any inconvenience *** *** may have experienced If there are any further questions or concerns, I can be contacted directly
On 02/15/2014, Ms*** purchased the Adrian Chocolate 3-Piece sectional with Adrian accent chairThe merchandise was delivered to Ms***’s residence on 02/20/On 08/17/Ms*** notified Store Personnel regarding problems with the Adrian accent chair and also with the back
of the sofaThe General Manager did pickup Ms***’s merchandise for in shop repairThe General Manager has tried to contact Ms*** to offer assistance and help resolve these issuesMs*** can contact the General Manager directly at (877) 793-and advise that she is following up on her claim with the Revdex.comI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R***
I again apologize for Ms***’s experience I was advised by the General Manager that Ms***’s refund has been approved, pending printing at the Home Office Ms*** may pick up her refund check on 05/14/2015.Additionally, if Ms*** has any additional questions or concerns regarding her chairs, she may contact me directly at the contacts below