I do apologize Mr*** was not able to make a purchase online or over the phoneWhen Mr*** spoke with a supervisor a payment was attempted and the purchase failedValue City Furniture recognized the inconvenience for Mr***’s issue due to lack of transportation and offered
compensation to Mr*** is he made a purchase at a Value City Furniture storeI have noticed Mr*** still has not made a visit to the store to make a purchase and he can do so at any timeUnfortunately there is no way to remove our security flags once they are placed on a customer’s online or over the phone invoiceI apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
What's wrong with the pictures the guy from value city furniture took on 8/2/1? Anyway here is a fewI am unable to attach all photos taken let me know if you need some more since I have the action to add on the four pictures
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Ms*** made her furniture purchase with American Signature Furniture on 2/22/and accepted delivery on 3/1/2017.We understand Ms***’s concerns and apologize for the experience that she has had with our companyMs*** has been in contact with Management at the store location and
agreed to the terms of American Signature refunding her 25% of the amount of the love seat that is damaged, and we will schedule a service call to complete repairsMs*** is currently scheduled for service on 2/3/and her refund has been processed.If Ms*** has any questions or concerns, she can contact the store location’s General Manager at ###-###-####
this is the 2nd time in year I have had issues with your furniture....I am not spinning my wheels with your company any further. You can take your furniture and give me my refund to my Value City credit card and I will take my business elsewhere. You can not keep requiring me to purchase shotty materials/furniture from your company
Upon reviewing Mrs***’ claim, it has been determined that the furniture that was returned to the store location is not the same furniture that was distributed to her on 6/14/It has been verified that the furniture that was brought back to the store location for return is used furniture and not the new furniture that was given to Mrs***The dates on the manufacturer’s tags on the furniture that was returned do not coincide with the dates on the manufacturer’s tags of furniture that is currently being used to fulfill customer ordersAt this point, the merchandise will not be replaced and no refunds will be processedThe furniture that was given to the warehouse personnel will remain on the premises for daysOnce this time expires, the furniture will be thrown away.If Mrs*** has any further questions or concerns, she can contact the General Manager at ###-###-####
I am rejecting this because I have had to call once a week to get a resolutionThey still have not returned phone callsThis matter may not be resolved for another to weeks which is a long timeI will also reject the next response if I'm not satisfied with what is being doneMy couch is losing stuffing and firmness.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
On 07/19/2015, Mr*** purchased two Stoked Cream chairsMr*** picked up one of the Stoked Cream Chairs on 07/19/with the additional Stoked Cream chair set for pickup on 08/24/On 08/24/Mr*** notified the Store Personnel regarding missing pillows for the Stoked Cream chair
In the interest of Customer Service, the General Manager has offered Mr*** new pillows for the Stoked Cream chairI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me directSincerely, Kedeanna R*** Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]
On 10/11/2013, Ms*** purchased the 3-piece Park City Chocolate livingroom setThis merchandise was delivered to Ms***’s residence on 11/29/Ms*** also purchased the 7-year Fabric Protection Warranty.On 11/21/and 2/28/2014, Ms***’s merchandise
received service regarding a loose back on the reclining sofa Due to multiple services, Ms*** received an exchange one month prior to her manufacturer warranty expiring Unfortunately, Ms*** is now months outside of her manufacturer’s warranty and we will be unable to repair or return her merchandise. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 10/14/16, Ms*** purchased the Pacer Black 56” media fireplace and the Torino Charcoal piece sectional. Upon receiving Ms* ***s’ complaint that was filed through the Revdex.com, the General Manager has been contactedA manager from the store location will be in
contact with her within 24-business hours to resolve the issue and address the concerns that Ms*** has that pertains to her experience with our companyThe furniture was delivered to the residence on 10/20/16.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the
business in reference to complaint ID ***, and find the resolution is satisfactory to meThe cushions were deliveredI'm still upset it took phone calls with five different people at VCF and a Revdex.com complaint to get this resolved and will not be doing business with them again
On 05/31/2014, Ms*** purchased the 2-piece Soho Red sectional with matching accent chair Ms*** also purchased the Drexel console chest This merchandise was delivered to Ms***’s residence on 06/05/2014.I apologize for the delay in resolving Ms***’s service request
After contacting the Assistant Manager, I was advised that Ms***’s parts are available and service is scheduled on 09/01/ Store Personnel will contact Ms*** to set up the repair in the home or pick up the merchandise to be repaired in our store.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Again they have incorrect informationI called my credit card (America signature) they confirmed I was in fact charged a delivery feeI attached proof on hereWhy didn’t a manager review the incoming call I received in 10/01/at 1:33Pm? Why would I drive an hour plus to return the items; when I in fact called to cancel the delivery ahead of time? Their customer service could not provide a tracking number or helped me cancel the orderWhy doesn’t a manager return any of my phone calls? Also why should I pay (not a small fee) to have them pick up the items that they promised to waive in the first placeI also disputed the charge with my credit cardA manager needs to listen to the call and resolve the issue correctlyAlso they sent the wrong color items too and their staff was also aware of this
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct. Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThis is all I wanted from the beginning was the pillow I had informed them was missing from day one
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct
On 3/30/14, Mr*** placed an order of the Paradiso piece dining set, the Paradiso server, and the Paradiso piece bar wall on price lock at one of our store locations. Our Price Lock policy states: You may cancel the price lock and receive a full refund if your request is made
within days of your last paymentAfter days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last paymentAfter days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable $service fee from your invoice every month, except where prohibited by law.Unfortunately, we will not be able to refund the $that was deducted from Mr***’s order that was incurred due to inactivity on the invoice.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct. Sincerely,Ashley H***Phone: ###-###-#### Ext: 1033#Fax: ###-###-####ashley.h***@americansignature.com
On 02/29/2016, Mr*** purchased the Marco Gray 2-piece sectional, the Monarch chocolate 3-piece sectional and the Miata Blue Chair through the AcceptanceNOW program inside our Value City Furniture storeThe merchandise was delivered to Mr***’s residence on 03/10/After receiving
Mr***’s Revdex.com complaint the General Manager reached out to Mr*** to resolve his complaintIn the interest of Customer Service the General Manager has advised we set Mr*** up for an exchange of the Monarch Chocolate sofa and armless loveseatMr*** was advised that we would also refund his delivery fee in the amount of $The merchandise was exchanged successfully on 04/11/Mr*** will need to follow up with the AcceptanceNOW program regarding the refund check given back for deliveryI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
Yet again "value" city furniture has not only lied to me about the delivery time (stated to me it was supposed to be fixed/dropped off FIRST THING IN THE MORNING, and now they are trying to screw me over and drop off the new couch between 2-4, SPECIFICALLY when I told them I was NOT FREE!!) I called to try and change the time, the auto system they have is absolutely HORRIBLEJust called the store, and was passed around and put on hold for minutes before some lady answered (Sharron, office lead), attitude, didn't want to listen to me and was rude by talking over meDISGUSTING customer service yet again from horrible value city furnitureI am absolutely regretting every doing business with these peopledisgusting behavior, customer service, even other employees complain about how this Rochester, NY store is!! I was told they were going to deliver FIRST THING IN THE MORNING, and they are again trying to screw me over and lie to me!! I will NOT stand for this anymore from this horrible company!!
I do apologize Mr*** was not able to make a purchase online or over the phoneWhen Mr*** spoke with a supervisor a payment was attempted and the purchase failedValue City Furniture recognized the inconvenience for Mr***’s issue due to lack of transportation and offered
compensation to Mr*** is he made a purchase at a Value City Furniture storeI have noticed Mr*** still has not made a visit to the store to make a purchase and he can do so at any timeUnfortunately there is no way to remove our security flags once they are placed on a customer’s online or over the phone invoiceI apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
What's wrong with the pictures the guy from value city furniture took on 8/2/1? Anyway here is a fewI am unable to attach all photos taken let me know if you need some more since I have the action to add on the four pictures
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Ms*** made her furniture purchase with American Signature Furniture on 2/22/and accepted delivery on 3/1/2017.We understand Ms***’s concerns and apologize for the experience that she has had with our companyMs*** has been in contact with Management at the store location and
agreed to the terms of American Signature refunding her 25% of the amount of the love seat that is damaged, and we will schedule a service call to complete repairsMs*** is currently scheduled for service on 2/3/and her refund has been processed.If Ms*** has any questions or concerns, she can contact the store location’s General Manager at ###-###-####
this is the 2nd time in year I have had issues with your furniture....I am not spinning my wheels with your company any further. You can take your furniture and give me my refund to my Value City credit card and I will take my business elsewhere. You can not keep requiring me to purchase shotty materials/furniture from your company
Upon reviewing Mrs***’ claim, it has been determined that the furniture that was returned to the store location is not the same furniture that was distributed to her on 6/14/It has been verified that the furniture that was brought back to the store location for return is used furniture and not the new furniture that was given to Mrs***The dates on the manufacturer’s tags on the furniture that was returned do not coincide with the dates on the manufacturer’s tags of furniture that is currently being used to fulfill customer ordersAt this point, the merchandise will not be replaced and no refunds will be processedThe furniture that was given to the warehouse personnel will remain on the premises for daysOnce this time expires, the furniture will be thrown away.If Mrs*** has any further questions or concerns, she can contact the General Manager at ###-###-####
I am rejecting this because I have had to call once a week to get a resolutionThey still have not returned phone callsThis matter may not be resolved for another to weeks which is a long timeI will also reject the next response if I'm not satisfied with what is being doneMy couch is losing stuffing and firmness.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
On 07/19/2015, Mr*** purchased two Stoked Cream chairsMr*** picked up one of the Stoked Cream Chairs on 07/19/with the additional Stoked Cream chair set for pickup on 08/24/On 08/24/Mr*** notified the Store Personnel regarding missing pillows for the Stoked Cream chair
In the interest of Customer Service, the General Manager has offered Mr*** new pillows for the Stoked Cream chairI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me directSincerely, Kedeanna R*** Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]
On 10/11/2013, Ms*** purchased the 3-piece Park City Chocolate livingroom setThis merchandise was delivered to Ms***’s residence on 11/29/Ms*** also purchased the 7-year Fabric Protection Warranty.On 11/21/and 2/28/2014, Ms***’s merchandise
received service regarding a loose back on the reclining sofa Due to multiple services, Ms*** received an exchange one month prior to her manufacturer warranty expiring Unfortunately, Ms*** is now months outside of her manufacturer’s warranty and we will be unable to repair or return her merchandise. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 10/14/16, Ms*** purchased the Pacer Black 56” media fireplace and the Torino Charcoal piece sectional. Upon receiving Ms* ***s’ complaint that was filed through the Revdex.com, the General Manager has been contactedA manager from the store location will be in
contact with her within 24-business hours to resolve the issue and address the concerns that Ms*** has that pertains to her experience with our companyThe furniture was delivered to the residence on 10/20/16.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the
business in reference to complaint ID ***, and find the resolution is satisfactory to meThe cushions were deliveredI'm still upset it took phone calls with five different people at VCF and a Revdex.com complaint to get this resolved and will not be doing business with them again
On 05/31/2014, Ms*** purchased the 2-piece Soho Red sectional with matching accent chair Ms*** also purchased the Drexel console chest This merchandise was delivered to Ms***’s residence on 06/05/2014.I apologize for the delay in resolving Ms***’s service request
After contacting the Assistant Manager, I was advised that Ms***’s parts are available and service is scheduled on 09/01/ Store Personnel will contact Ms*** to set up the repair in the home or pick up the merchandise to be repaired in our store.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Again they have incorrect informationI called my credit card (America signature) they confirmed I was in fact charged a delivery feeI attached proof on hereWhy didn’t a manager review the incoming call I received in 10/01/at 1:33Pm? Why would I drive an hour plus to return the items; when I in fact called to cancel the delivery ahead of time? Their customer service could not provide a tracking number or helped me cancel the orderWhy doesn’t a manager return any of my phone calls? Also why should I pay (not a small fee) to have them pick up the items that they promised to waive in the first placeI also disputed the charge with my credit cardA manager needs to listen to the call and resolve the issue correctlyAlso they sent the wrong color items too and their staff was also aware of this
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct. Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThis is all I wanted from the beginning was the pillow I had informed them was missing from day one
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct
On 3/30/14, Mr*** placed an order of the Paradiso piece dining set, the Paradiso server, and the Paradiso piece bar wall on price lock at one of our store locations. Our Price Lock policy states: You may cancel the price lock and receive a full refund if your request is made
within days of your last paymentAfter days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last paymentAfter days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable $service fee from your invoice every month, except where prohibited by law.Unfortunately, we will not be able to refund the $that was deducted from Mr***’s order that was incurred due to inactivity on the invoice.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct. Sincerely,Ashley H***Phone: ###-###-#### Ext: 1033#Fax: ###-###-####ashley.h***@americansignature.com
On 02/29/2016, Mr*** purchased the Marco Gray 2-piece sectional, the Monarch chocolate 3-piece sectional and the Miata Blue Chair through the AcceptanceNOW program inside our Value City Furniture storeThe merchandise was delivered to Mr***’s residence on 03/10/After receiving
Mr***’s Revdex.com complaint the General Manager reached out to Mr*** to resolve his complaintIn the interest of Customer Service the General Manager has advised we set Mr*** up for an exchange of the Monarch Chocolate sofa and armless loveseatMr*** was advised that we would also refund his delivery fee in the amount of $The merchandise was exchanged successfully on 04/11/Mr*** will need to follow up with the AcceptanceNOW program regarding the refund check given back for deliveryI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
I have reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Yet again "value" city furniture has not only lied to me about the delivery time (stated to me it was supposed to be fixed/dropped off FIRST THING IN THE MORNING, and now they are trying to screw me over and drop off the new couch between 2-4, SPECIFICALLY when I told them I was NOT FREE!!) I called to try and change the time, the auto system they have is absolutely HORRIBLEJust called the store, and was passed around and put on hold for minutes before some lady answered (Sharron, office lead), attitude, didn't want to listen to me and was rude by talking over meDISGUSTING customer service yet again from horrible value city furnitureI am absolutely regretting every doing business with these peopledisgusting behavior, customer service, even other employees complain about how this Rochester, NY store is!! I was told they were going to deliver FIRST THING IN THE MORNING, and they are again trying to screw me over and lie to me!! I will NOT stand for this anymore from this horrible company!!