The General Manager has tried to contact Mr*** to offer assistance and help resolve these issues Mr*** can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com
Ms*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture storeMs*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms*** with her complaintValue City Furniture has no
legal right to exchange, refund or alter an AcceptanceNow contractMs*** will need to contact an AcceptanceNow representative at (888) 672-or by mail at Headquarters Dr, Plano, TX Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNowSincerely, Marian Hughes Phone: 888-751-Fax: [email protected]
On 04/21/2015, Ms*** purchased the 3-piece Chandler Beige sectional This merchandise was delivered to Ms***’s residence on 04/24/2015.I apologize for the multiple issues Ms*** has experienced and for any frustrations they may have caused In the interest of customer
service, the General Manager has agreed to allow Ms*** to return the merchandise for an in-store credit Ms*** will need to go to the store to choose replacement merchandise and arrange the exchange If Ms*** chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference Ms*** will also be responsible for purchasing any extended warranties.If Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I'm tired of dealing with this so I'm letting this go....If I don't get my bed on the 14th as scheduled you will be hearing from me again! Thank you for your help
I have contacted the store Manager in regards to *** *** complaint and have been advised that the store has made direct contact with *** *** and offered a full reselect to him*** *** may visit the store at any time and pick new merchandiseOnce the merchandise is delivered, Value City furniture will collect the merchandise *** *** currently has in his home. I apologize for any inconvenience *** *** may have experienced If *** *** has any further questions or concerns he may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
On 04/23/2015, Ms*** purchased the Siena Birch 5-piece queen bedroom set, the Tango Caravelle 5-piece dinette and the Jordan twin corner bed This merchandise was delivered to Mr***’s residence on 04/29/2015, with the exception of the bedroom set Ms*** also purchased the
Montero Pewter 2-piece sectional that will be exchanged for the 2-piece Jazz Ebony livingroom set.I apologize for any frustrations or confusion Ms*** may have experienced with the delivery and refund of her order I have confirmed with the General Manager that Ms*** had visited the store location on 05/07/and worked out the details and received the correct refund.If Ms*** has any further questions or concerns she may contact me direct
On 12/19/16, Ms*** purchased the Adrian Chocolate piece sectionalThe merchandise will be delivered to Ms***’s residence on 12/29/16.After revewing Ms***’s complaint I have confirmed that her delivery was rescheduled and have made a request to have Ms*** the
first stop for deliveryUnfortunately I can’t guarantee a time frame at this time due to the route depends on the trucks GPS systemFor the inconvenience I have compensated Ms*** by refunding her delivery feeThe funds will be back onto Ms***’s card within 3-business days. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 2/13/14, Mr*** purchased the Monarch Chocolate piece sectional Mr*** received his delivery on 2/18/14.The Store Manager has set up an even exchange for Mr*** to receive a new armless loveseat on 3/3/Mr*** will receive a call 24-hours in advance to notify
him of the time frame that the delivery team will arrive at his residence to haul away the old loveseat and replace with a brand new loveseat. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I do apologize Ms*** has to experience this inconvenience with her chair. After reviewing photos of the chair it is appearing that the chair has self inflicted damage and not a manufactures defectValue City Furniture has the right to refuse replacement of the chair because the damages are not caused by the manufacture
On 05/06/2014, Mrs*** purchased the 6-piece StMalo Brown sectional, Colorworks beds with chest and mirror, Calistel Cape full mattress sets and the Monarch Chocolate accent chair This merchandise was delivered to Mrs***’s residence in full on 5/29/2014.I apologize for the delay
in resolving Mrs***’s inquiries We have scheduled Mrs*** for a service call on 11/05/to repair the merchandise she has described in her complaint.If Mrs*** has any further questions or concerns she may contact me direct
On 08/14/2015, Mr*** purchased the 6-piece StMalo Brown sectional This merchandise was delivered to Ms***’s residence on 08/29/2015.I sincerely apologize that of Mr***’s pieces arrived damaged and for any frustration that may have caused According to the notes on Mr
***’s invoice, both pieces were not scheduled and therefore; caused the delay in the anticipated exchange delivery Unfortunately, we were unable to deliver the exchange before the Holiday and Mr*** requested to return the merchandise Mr***’s merchandise was picked up for return on 9/9/2015.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I had not previously replied because there were still pending repairs and I wanted to be sure they were taken care of.The repair technician just left and this issue has been satisfactorily resolved as of 11/18/2015.Thank you,
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information as I was unable to find an order in the Aurora, IL or the Burbank IL store location with the information providedName on Invoice Phone Number
on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
On 04/04/2015, Ms*** purchased the Ritz Gray 2-piece sofa and chair and a half, as well as the ottomanThis merchandise was delivered to Ms Barthwell’s residence on 04/13/After delivery, Ms *** noticed that the accent chair she had purchased was not included in her deliveryI
apologize for any frustration Ms*** may have experienced regarding the details of her orderThe General Manager has spoken to Ms*** regarding her inquiryMs*** has been advised if she decides to purchase the Ritz Gray accent chair, we would be happy to deliver the merchandise, free of charge for her experienceI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 02/10/2014, Ms*** purchased the Valerie Black twin bed, the Valerie Black storage bench, the Delano 4-piece dining room set, the Dimora 5-piece queen bedroom set, the Maxim Black chaise and the Jordan Pink full corner bed This merchandise was delivered to Ms***’ residence on
2/19/2014.According to Ms*** invoice, the Extended Protection Plan was only applied to select items on her order Unfortunately, we are unable to determine what was stated at time of purchase in regards to this warranty However; in the interest of customer service, the General Manager has authorized a courtesy service on the storage bench Ms*** can expect a Service Technician to visit her residence on 10/15/2015.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns he may contact me direct
On 02/21/2014, Ms*** purchased the 5-piece Alcove Red dinette set This merchandise was delivered to Ms*** on 02/27/2015.I apologize for any confusion Ms*** may have experienced We have scheduled a Service Technician to visit Ms***’ residence on 10/13/ Ms
*** will receive a call 24-hours prior to service with her timeframe.I have also advised Ms*** for future service requests to contact ###-###-#### within business days I have also sent a copy of Ms***’ warranty for her convenience via email.If Ms*** has any further questions or concerns she may contact me direct
On 11/30/2008, Ms*** purchased the Royal Serenity Queen mattress and boxspring set, and an adjustable bed frameThe furniture was picked up from our StAnn, MO location on 11/30/2008.We understand Ms***’s issue and apologize for any inconveniences that have been causedUnfortunately,
the manufacturer’s warranty states that stains of any kind will void the warrantyDue to the condition of the mattress, we cannot cover Ms***’s mattress.A copy of the warranty has been attached for Ms***’s convenience.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I never received an invoice number because the transaction was cancelled because I was going to have to make a third min drive back to the storeValue city's customer service called the store manager on Monday Jan and they offered zero resolution
I would like to request that Mr*** submit pictures to the Revdex.com of the issues he is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole
Mr/Mrs*** can use their in-store credit by shopping online, Then contacting our Customer Care Team at (###-###-####) to make the purchaseAlso Mr/Mrs*** has the option of going into American Signature located in Bear, Delaware where Mr/Mrs*** can also use the in-store creditThe reason being is there are no more American Signature store in the New Jersey area where Mr/Mrs*** resides
The General Manager has tried to contact Mr*** to offer assistance and help resolve these issues Mr*** can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com
Ms*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture storeMs*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms*** with her complaintValue City Furniture has no
legal right to exchange, refund or alter an AcceptanceNow contractMs*** will need to contact an AcceptanceNow representative at (888) 672-or by mail at Headquarters Dr, Plano, TX Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNowSincerely, Marian Hughes Phone: 888-751-Fax: [email protected]
On 04/21/2015, Ms*** purchased the 3-piece Chandler Beige sectional This merchandise was delivered to Ms***’s residence on 04/24/2015.I apologize for the multiple issues Ms*** has experienced and for any frustrations they may have caused In the interest of customer
service, the General Manager has agreed to allow Ms*** to return the merchandise for an in-store credit Ms*** will need to go to the store to choose replacement merchandise and arrange the exchange If Ms*** chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference Ms*** will also be responsible for purchasing any extended warranties.If Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I'm tired of dealing with this so I'm letting this go....If I don't get my bed on the 14th as scheduled you will be hearing from me again! Thank you for your help
I have contacted the store Manager in regards to *** *** complaint and have been advised that the store has made direct contact with *** *** and offered a full reselect to him*** *** may visit the store at any time and pick new merchandiseOnce the merchandise is delivered, Value City furniture will collect the merchandise *** *** currently has in his home. I apologize for any inconvenience *** *** may have experienced If *** *** has any further questions or concerns he may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
On 04/23/2015, Ms*** purchased the Siena Birch 5-piece queen bedroom set, the Tango Caravelle 5-piece dinette and the Jordan twin corner bed This merchandise was delivered to Mr***’s residence on 04/29/2015, with the exception of the bedroom set Ms*** also purchased the
Montero Pewter 2-piece sectional that will be exchanged for the 2-piece Jazz Ebony livingroom set.I apologize for any frustrations or confusion Ms*** may have experienced with the delivery and refund of her order I have confirmed with the General Manager that Ms*** had visited the store location on 05/07/and worked out the details and received the correct refund.If Ms*** has any further questions or concerns she may contact me direct
On 12/19/16, Ms*** purchased the Adrian Chocolate piece sectionalThe merchandise will be delivered to Ms***’s residence on 12/29/16.After revewing Ms***’s complaint I have confirmed that her delivery was rescheduled and have made a request to have Ms*** the
first stop for deliveryUnfortunately I can’t guarantee a time frame at this time due to the route depends on the trucks GPS systemFor the inconvenience I have compensated Ms*** by refunding her delivery feeThe funds will be back onto Ms***’s card within 3-business days. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 2/13/14, Mr*** purchased the Monarch Chocolate piece sectional Mr*** received his delivery on 2/18/14.The Store Manager has set up an even exchange for Mr*** to receive a new armless loveseat on 3/3/Mr*** will receive a call 24-hours in advance to notify
him of the time frame that the delivery team will arrive at his residence to haul away the old loveseat and replace with a brand new loveseat. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I do apologize Ms*** has to experience this inconvenience with her chair. After reviewing photos of the chair it is appearing that the chair has self inflicted damage and not a manufactures defectValue City Furniture has the right to refuse replacement of the chair because the damages are not caused by the manufacture
On 05/06/2014, Mrs*** purchased the 6-piece StMalo Brown sectional, Colorworks beds with chest and mirror, Calistel Cape full mattress sets and the Monarch Chocolate accent chair This merchandise was delivered to Mrs***’s residence in full on 5/29/2014.I apologize for the delay
in resolving Mrs***’s inquiries We have scheduled Mrs*** for a service call on 11/05/to repair the merchandise she has described in her complaint.If Mrs*** has any further questions or concerns she may contact me direct
On 08/14/2015, Mr*** purchased the 6-piece StMalo Brown sectional This merchandise was delivered to Ms***’s residence on 08/29/2015.I sincerely apologize that of Mr***’s pieces arrived damaged and for any frustration that may have caused According to the notes on Mr
***’s invoice, both pieces were not scheduled and therefore; caused the delay in the anticipated exchange delivery Unfortunately, we were unable to deliver the exchange before the Holiday and Mr*** requested to return the merchandise Mr***’s merchandise was picked up for return on 9/9/2015.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I had not previously replied because there were still pending repairs and I wanted to be sure they were taken care of.The repair technician just left and this issue has been satisfactorily resolved as of 11/18/2015.Thank you,
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information as I was unable to find an order in the Aurora, IL or the Burbank IL store location with the information providedName on Invoice Phone Number
on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
On 04/04/2015, Ms*** purchased the Ritz Gray 2-piece sofa and chair and a half, as well as the ottomanThis merchandise was delivered to Ms Barthwell’s residence on 04/13/After delivery, Ms *** noticed that the accent chair she had purchased was not included in her deliveryI
apologize for any frustration Ms*** may have experienced regarding the details of her orderThe General Manager has spoken to Ms*** regarding her inquiryMs*** has been advised if she decides to purchase the Ritz Gray accent chair, we would be happy to deliver the merchandise, free of charge for her experienceI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 02/10/2014, Ms*** purchased the Valerie Black twin bed, the Valerie Black storage bench, the Delano 4-piece dining room set, the Dimora 5-piece queen bedroom set, the Maxim Black chaise and the Jordan Pink full corner bed This merchandise was delivered to Ms***’ residence on
2/19/2014.According to Ms*** invoice, the Extended Protection Plan was only applied to select items on her order Unfortunately, we are unable to determine what was stated at time of purchase in regards to this warranty However; in the interest of customer service, the General Manager has authorized a courtesy service on the storage bench Ms*** can expect a Service Technician to visit her residence on 10/15/2015.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns he may contact me direct
On 02/21/2014, Ms*** purchased the 5-piece Alcove Red dinette set This merchandise was delivered to Ms*** on 02/27/2015.I apologize for any confusion Ms*** may have experienced We have scheduled a Service Technician to visit Ms***’ residence on 10/13/ Ms
*** will receive a call 24-hours prior to service with her timeframe.I have also advised Ms*** for future service requests to contact ###-###-#### within business days I have also sent a copy of Ms***’ warranty for her convenience via email.If Ms*** has any further questions or concerns she may contact me direct
On 11/30/2008, Ms*** purchased the Royal Serenity Queen mattress and boxspring set, and an adjustable bed frameThe furniture was picked up from our StAnn, MO location on 11/30/2008.We understand Ms***’s issue and apologize for any inconveniences that have been causedUnfortunately,
the manufacturer’s warranty states that stains of any kind will void the warrantyDue to the condition of the mattress, we cannot cover Ms***’s mattress.A copy of the warranty has been attached for Ms***’s convenience.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I never received an invoice number because the transaction was cancelled because I was going to have to make a third min drive back to the storeValue city's customer service called the store manager on Monday Jan and they offered zero resolution
I would like to request that Mr*** submit pictures to the Revdex.com of the issues he is having with the furniture. Please send pictures of the specific issues and then a picture of the furniture as a whole
Mr/Mrs*** can use their in-store credit by shopping online, Then contacting our Customer Care Team at (###-###-####) to make the purchaseAlso Mr/Mrs*** has the option of going into American Signature located in Bear, Delaware where Mr/Mrs*** can also use the in-store creditThe reason being is there are no more American Signature store in the New Jersey area where Mr/Mrs*** resides