I was unable to locate an invoice for MsWhite regarding her complaintIn order to investigate her complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional information Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate
invoice, I will follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct Sincerely,
On 01/04/17, Ms*** purchased the piece Tribeca Tobacco queen bedroom set, and the piece Wyoming home theatre sectionalThe merchandise was delivered to Ms*** residence on 02/03/17.After receiving Ms*** complaint I have made contact with the store Manager who has advised me
that he has went above and beyond in trying to assist Ms*** to the best of his abilityMs*** has a service technician coming to repair her bedroom set on 02/16/and will be getting a brand new living room set on 03/2/17.Until then Ms*** has the floor model set of her living room set so she can have furniture in her homeThe store manager has contacted Synchrony bank, and confirmed via fax, that her promotion was upgraded to months no interest financingAt this time American Signature has discounted Ms*** invoice by $If Ms*** would like to come in and reselect to a new living room set that’s available now for delivery, the store Manager is willing to offer her 15% off towards reselectionMs*** also has the option to return all of her merchandise for a full refund if she is not satisfied with her purchase.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 12/27/2015, Mr*** purchased the Paragon bench, Paragon 5PC dinette, Phyllo Black lounger, Maxim Black chaise and the Prestige sofa tableThis merchandise was delivered to Mr***’s residence on 01/29/Mr*** also purchased the 5-year pure promise warranty. I sincerely apologize
for the level of customer service that Mrhas received concerning this issueAfter the Store Manager spoke with Mr***, we agreed to even exchange the Paragon table, the Paragon side chair and the Maxim Black chaiseWe are also going to redeliver the lounger and sofa table after they were returned for damagesThe even exchange is scheduled for delivery on 02/18/2016.If Mr.*** has any further questions or concerns he may contact me direct
I would like to request that Mr./Ms*** submit pictures to the Revdex.com of the issues they are having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole
This is the first time I have made a complaint on Revdex.comSo I don't Know how this works But we are not even sitting on the broken side of couch and it is getting worse, even after I took pictures should I take a new one? sorry for bugging you I just don't know how this works.Thanks
This matter has not been resolvedI have sent them pictures of the damage and are awaiting their responseIf you need additional information or verificationThank you for your assistance in this matter-- "
On 9/19/Ms*** purchased the Coronado Chocolate 3-piece sectional and the Coronado power reclinerMs*** had that furniture replaced with her extended warranty on 9/19/The furniture listed in the complaint has been replaced and delivered to Ms***’s residence on 9/19/If Ms
*** has any additional complaints regarding her furniture, she may contact the store manager at ###-###-####I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### marian.***@americansignature.com
I apologize that I provided the wrong information for the General ManagerThe correct phone number to contact the General Manager is ###-###-####I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
On 11/24/2012, Ms*** purchased the Cosmo buffet, the Gretchen Cream sofa, chair and ottoman Ms*** also purchased the Manchester dresser/mirror, the Barcelona queen bed and the Cosmo 5-piece dinette This merchandise was delivered to Ms***’s residence on
12/06/2012.I apologize for any frustrations or inconvenience Ms*** has experienced We understand that time is very valuable and strive to make every shopping experience EASY for our Customers According to the General Manager, Ms*** is scheduled to have her furniture professionally cleaned and then will receive service on 7/14/to repair her sofa.If Ms*** has any further questions or concerns she may contact me direct
Why the value city furniture recommend me the insurence when I purchase the product .I payed for insurence on Value City recommendation And when the problem came in the product instead of exchange .the VCF refund me the insurence amount.And now they are saying nothing is coverd now , when I purchased the product they said it will cover all kind of damage .Now why VCF is on Backfoot Now the VCF is not taking any responsibilities for product when I was purchasing that day they were very helpful , professional now they are denying everything . Again I want to exchange the couch because at the time I submit the claim I was coverd with insurence the insurence value city furniture recommend me for future problem with the product. We leave the voice message for *** *** to talk about this matter, but nobody call back .Thanks
The General Manager has tried to contact Mr*** at the phone number provided to offer assistance and help resolve these issues Mr*** can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com
On 8/28/2017, Ms*** purchased the Tempo Platinum sofa and love seat, the Conde Concrete C-Table, the Mako cocktail table and end table, and the Luxe silver 8xrugThe merchandise was delivered to Ms***’s residence on 8/31/2017.Upon reviewing Ms***’s complaint I have
contacted the store manager who has informed that American Signature has sent a certified technician to Ms***’s residence and have verified that the arm of the sofs isn’t defectiveMs*** admitted to the store that it’s a comfort issue and not a defectWe have offered to replacement cushions for the arms of Ms***’s merchandise. At this time, a refund or reselect isn’t an option for Ms*** due to her items are not defective based on the certified technicianI apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
On 8/27/17, Ms*** made her purchase with Value City FurnitureThe furniture was delivered to Ms***’s residence on 8/31/17.We understand Ms***’s concerns and sincerely apologize for the experience that she has had with our companyMs*** has been offered an in-store credit to
reselect to other furniture since her current collection has been discontinuedMs*** has agreed to this resolution and will visit our store or browse our website in the near futureOnce the selection process is completed, we will deliver the furniture to Ms***’s residence at a time frame that suits her.If Ms*** has any further questions or concerns, she can contact Customer Care at 1/888-751-
On 2/7/2017, Ms*** made her initial purchase with Value City FurnitureMs*** received her order via delivery to her residence on 2/25/A reselection was allotted to Ms*** on 8/10/and a new living room set was delivered to Ms***’s residence on 9/4/2017.We understand Ms
***’s concerns and apologize for the experience that she has had with our companyThe General Manager has approved an even exchange for Ms***Her delivery date for the new sectional is 1/29/2018.If Ms*** has any questions or concerns, she can contact the Columbujs Delviery Center at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meAs much as I would prefer to get a full refund, I hope that this amount will cover the replacement of the damaged part if they still sell it in the store. Thank you and I greatly appreciate your help with this issuePlease let me know how I should proceed with receiving the credit
On 2/6/2016, Ms*** made her purchase with Value City FurnitureThe furniture was delivered to Ms***’s residence on 2/10/2016.We understand Ms***’s concerns and apologize for the experience that she has had with our companyWhile researching Ms***’s order, it was noticed that
there was no extended warranty purchased, so Ms*** had the 1-year manufacturer’s warranty on the furniture that she purchased that daySince Ms*** has had possession of the furniture longer than year, we will not be able to provide any service or exchange for the orderA copy of Ms***’s original receipt has been emailed to her to review.If Ms*** has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 7/19/Ms*** purchased the 3-piece Madrid White sectional, and the Charcoal Chairside tableThe items were delivered to her home on 8/09/I have contacted the store Manager who states that they have been in contact with Ms*** to offer her the $in-store credit as a refund
check to be shipped to the storeMs*** has since been in contact with the store Manager to accept the offerThe store Manager states Ms*** can pick up her refund check on 6/8/at our *** ** locationI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact the store Manager at ###-###-#### Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
On 4/1/16, Mrs*** purchased a Chloe Cream chaiseMrs*** received her furniture on 4/6/16.The General Manager has been contacted in reference to this issue & has reached out to Mrs*** personally Mrs*** has accepted a $discount to keep the merchandise in As-Is
conditionNo further action is necessary & MrsWeaver’s issue is considered resolved.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
On 3/5/2016, Mr*** made his purchase of the Legend Gray 2-piece sectionalThe furniture was delivered to Mr***’ residence on 3/16/2016.We understand Mr***’ concerns and apologize for the experience that he has had with our companyUnfortunately, Mr*** has fallen outside of the
manufacturer’s warranty and cushion resiliency is not covered by our Pure Promise extended warrantyWe would like to offer Mr*** a refund of the purchase amount of the warranty, totaling $If Mr*** accepts this offer, he can contact Customer Care at 1/888-751-and one of the agents can process the refund over the phoneHe can also contact the General Manager at our Pineville or Sardis Road North store locations at 704-571-and 704-841-4111, respectively.Sincerely,Ashley HunterPhone: 888-751-8552Fax: [email protected]
I was unable to locate an invoice for MsWhite regarding her complaintIn order to investigate her complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional information Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate
invoice, I will follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct Sincerely,
On 01/04/17, Ms*** purchased the piece Tribeca Tobacco queen bedroom set, and the piece Wyoming home theatre sectionalThe merchandise was delivered to Ms*** residence on 02/03/17.After receiving Ms*** complaint I have made contact with the store Manager who has advised me
that he has went above and beyond in trying to assist Ms*** to the best of his abilityMs*** has a service technician coming to repair her bedroom set on 02/16/and will be getting a brand new living room set on 03/2/17.Until then Ms*** has the floor model set of her living room set so she can have furniture in her homeThe store manager has contacted Synchrony bank, and confirmed via fax, that her promotion was upgraded to months no interest financingAt this time American Signature has discounted Ms*** invoice by $If Ms*** would like to come in and reselect to a new living room set that’s available now for delivery, the store Manager is willing to offer her 15% off towards reselectionMs*** also has the option to return all of her merchandise for a full refund if she is not satisfied with her purchase.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 12/27/2015, Mr*** purchased the Paragon bench, Paragon 5PC dinette, Phyllo Black lounger, Maxim Black chaise and the Prestige sofa tableThis merchandise was delivered to Mr***’s residence on 01/29/Mr*** also purchased the 5-year pure promise warranty. I sincerely apologize
for the level of customer service that Mrhas received concerning this issueAfter the Store Manager spoke with Mr***, we agreed to even exchange the Paragon table, the Paragon side chair and the Maxim Black chaiseWe are also going to redeliver the lounger and sofa table after they were returned for damagesThe even exchange is scheduled for delivery on 02/18/2016.If Mr.*** has any further questions or concerns he may contact me direct
I would like to request that Mr./Ms*** submit pictures to the Revdex.com of the issues they are having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole
This is the first time I have made a complaint on Revdex.comSo I don't Know how this works But we are not even sitting on the broken side of couch and it is getting worse, even after I took pictures should I take a new one? sorry for bugging you I just don't know how this works.Thanks
This matter has not been resolvedI have sent them pictures of the damage and are awaiting their responseIf you need additional information or verificationThank you for your assistance in this matter-- "
On 9/19/Ms*** purchased the Coronado Chocolate 3-piece sectional and the Coronado power reclinerMs*** had that furniture replaced with her extended warranty on 9/19/The furniture listed in the complaint has been replaced and delivered to Ms***’s residence on 9/19/If Ms
*** has any additional complaints regarding her furniture, she may contact the store manager at ###-###-####I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### marian.***@americansignature.com
I apologize that I provided the wrong information for the General ManagerThe correct phone number to contact the General Manager is ###-###-####I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
On 11/24/2012, Ms*** purchased the Cosmo buffet, the Gretchen Cream sofa, chair and ottoman Ms*** also purchased the Manchester dresser/mirror, the Barcelona queen bed and the Cosmo 5-piece dinette This merchandise was delivered to Ms***’s residence on
12/06/2012.I apologize for any frustrations or inconvenience Ms*** has experienced We understand that time is very valuable and strive to make every shopping experience EASY for our Customers According to the General Manager, Ms*** is scheduled to have her furniture professionally cleaned and then will receive service on 7/14/to repair her sofa.If Ms*** has any further questions or concerns she may contact me direct
Why the value city furniture recommend me the insurence when I purchase the product .I payed for insurence on Value City recommendation And when the problem came in the product instead of exchange .the VCF refund me the insurence amount.And now they are saying nothing is coverd now , when I purchased the product they said it will cover all kind of damage .Now why VCF is on Backfoot Now the VCF is not taking any responsibilities for product when I was purchasing that day they were very helpful , professional now they are denying everything . Again I want to exchange the couch because at the time I submit the claim I was coverd with insurence the insurence value city furniture recommend me for future problem with the product. We leave the voice message for *** *** to talk about this matter, but nobody call back .Thanks
The General Manager has tried to contact Mr*** at the phone number provided to offer assistance and help resolve these issues Mr*** can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com
On 8/28/2017, Ms*** purchased the Tempo Platinum sofa and love seat, the Conde Concrete C-Table, the Mako cocktail table and end table, and the Luxe silver 8xrugThe merchandise was delivered to Ms***’s residence on 8/31/2017.Upon reviewing Ms***’s complaint I have
contacted the store manager who has informed that American Signature has sent a certified technician to Ms***’s residence and have verified that the arm of the sofs isn’t defectiveMs*** admitted to the store that it’s a comfort issue and not a defectWe have offered to replacement cushions for the arms of Ms***’s merchandise. At this time, a refund or reselect isn’t an option for Ms*** due to her items are not defective based on the certified technicianI apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
On 8/27/17, Ms*** made her purchase with Value City FurnitureThe furniture was delivered to Ms***’s residence on 8/31/17.We understand Ms***’s concerns and sincerely apologize for the experience that she has had with our companyMs*** has been offered an in-store credit to
reselect to other furniture since her current collection has been discontinuedMs*** has agreed to this resolution and will visit our store or browse our website in the near futureOnce the selection process is completed, we will deliver the furniture to Ms***’s residence at a time frame that suits her.If Ms*** has any further questions or concerns, she can contact Customer Care at 1/888-751-
On 2/7/2017, Ms*** made her initial purchase with Value City FurnitureMs*** received her order via delivery to her residence on 2/25/A reselection was allotted to Ms*** on 8/10/and a new living room set was delivered to Ms***’s residence on 9/4/2017.We understand Ms
***’s concerns and apologize for the experience that she has had with our companyThe General Manager has approved an even exchange for Ms***Her delivery date for the new sectional is 1/29/2018.If Ms*** has any questions or concerns, she can contact the Columbujs Delviery Center at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meAs much as I would prefer to get a full refund, I hope that this amount will cover the replacement of the damaged part if they still sell it in the store. Thank you and I greatly appreciate your help with this issuePlease let me know how I should proceed with receiving the credit
On 2/6/2016, Ms*** made her purchase with Value City FurnitureThe furniture was delivered to Ms***’s residence on 2/10/2016.We understand Ms***’s concerns and apologize for the experience that she has had with our companyWhile researching Ms***’s order, it was noticed that
there was no extended warranty purchased, so Ms*** had the 1-year manufacturer’s warranty on the furniture that she purchased that daySince Ms*** has had possession of the furniture longer than year, we will not be able to provide any service or exchange for the orderA copy of Ms***’s original receipt has been emailed to her to review.If Ms*** has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 7/19/Ms*** purchased the 3-piece Madrid White sectional, and the Charcoal Chairside tableThe items were delivered to her home on 8/09/I have contacted the store Manager who states that they have been in contact with Ms*** to offer her the $in-store credit as a refund
check to be shipped to the storeMs*** has since been in contact with the store Manager to accept the offerThe store Manager states Ms*** can pick up her refund check on 6/8/at our *** ** locationI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact the store Manager at ###-###-#### Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
On 4/1/16, Mrs*** purchased a Chloe Cream chaiseMrs*** received her furniture on 4/6/16.The General Manager has been contacted in reference to this issue & has reached out to Mrs*** personally Mrs*** has accepted a $discount to keep the merchandise in As-Is
conditionNo further action is necessary & MrsWeaver’s issue is considered resolved.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
On 3/5/2016, Mr*** made his purchase of the Legend Gray 2-piece sectionalThe furniture was delivered to Mr***’ residence on 3/16/2016.We understand Mr***’ concerns and apologize for the experience that he has had with our companyUnfortunately, Mr*** has fallen outside of the
manufacturer’s warranty and cushion resiliency is not covered by our Pure Promise extended warrantyWe would like to offer Mr*** a refund of the purchase amount of the warranty, totaling $If Mr*** accepts this offer, he can contact Customer Care at 1/888-751-and one of the agents can process the refund over the phoneHe can also contact the General Manager at our Pineville or Sardis Road North store locations at 704-571-and 704-841-4111, respectively.Sincerely,Ashley HunterPhone: 888-751-8552Fax: [email protected]