I was unable to locate an invoice for MsWhite regarding her complaintIn order to investigate her complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
On 7/12/16, Ms*** purchased the Rialto Coffee sofaThe sofa was delivered to Ms***’s residence on 7/23/16.Upon reviewing Ms***’s complaint through the Revdex.com, the General Manager has been contactedThe contract delivery service provider’s General Manager has
been in contact with Ms***An initial assessment of the damages was completed on 7/30/At this point, both of the General Managers involved are collectively working to resolve Ms***’s issueOne of these managers will be in contact with her within the next few days to discuss this matter.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I apologize that I provided the wrong information for the General ManagerThe correct phone number to contact the General Manager is ###-###-####I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
I would like to request that Mr./Ms*** submit pictures to the Revdex.com of the issues they are having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole
On 11/24/2012, Ms*** purchased the Cosmo buffet, the Gretchen Cream sofa, chair and ottoman Ms*** also purchased the Manchester dresser/mirror, the Barcelona queen bed and the Cosmo 5-piece dinette This merchandise was delivered to Ms***’s residence on
12/06/2012.I apologize for any frustrations or inconvenience Ms*** has experienced We understand that time is very valuable and strive to make every shopping experience EASY for our Customers According to the General Manager, Ms*** is scheduled to have her furniture professionally cleaned and then will receive service on 7/14/to repair her sofa.If Ms*** has any further questions or concerns she may contact me direct
On 12/27/2015, Mr*** purchased the Paragon bench, Paragon 5PC dinette, Phyllo Black lounger, Maxim Black chaise and the Prestige sofa tableThis merchandise was delivered to Mr***’s residence on 01/29/Mr*** also purchased the 5-year pure promise warranty. I sincerely apologize
for the level of customer service that Mrhas received concerning this issueAfter the Store Manager spoke with Mr***, we agreed to even exchange the Paragon table, the Paragon side chair and the Maxim Black chaiseWe are also going to redeliver the lounger and sofa table after they were returned for damagesThe even exchange is scheduled for delivery on 02/18/2016.If Mr.*** has any further questions or concerns he may contact me direct
We apologize for the miscommunication in resolving Ms***’s concernsThe remaining $has been refunded to Ms***’s Synchrony cardThe total amount that is being refunded to Ms***’s account is $519.35, which is the full amount that was spent on warrantiesPer company policy, we have to process all refunds in the manner in which payment was collectedBecause Ms*** has paid off her account & it is currently closed, once the refund amount has been collected by Synchrony, a refund check will be disbursed through Synchrony Financial and mailed directly to her
This is the first time I have made a complaint on Revdex.comSo I don't Know how this works But we are not even sitting on the broken side of couch and it is getting worse, even after I took pictures should I take a new one? sorry for bugging you I just don't know how this works.Thanks
This matter has not been resolvedI have sent them pictures of the damage and are awaiting their responseIf you need additional information or verificationThank you for your assistance in this matter-- "
I would like to request that Mr*** submit pictures to the Revdex.com of the issues he is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional information Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate
invoice, I will follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct Sincerely,
On 2/7/2017, Ms*** made her initial purchase with Value City FurnitureMs*** received her order via delivery to her residence on 2/25/A reselection was allotted to Ms*** on 8/10/and a new living room set was delivered to Ms***’s residence on 9/4/2017.We understand Ms
***’s concerns and apologize for the experience that she has had with our companyThe General Manager has approved an even exchange for Ms***Her delivery date for the new sectional is 1/29/2018.If Ms*** has any questions or concerns, she can contact the Columbujs Delviery Center at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 8/27/17, Ms*** made her purchase with Value City FurnitureThe furniture was delivered to Ms***’s residence on 8/31/17.We understand Ms***’s concerns and sincerely apologize for the experience that she has had with our companyMs*** has been offered an in-store credit to
reselect to other furniture since her current collection has been discontinuedMs*** has agreed to this resolution and will visit our store or browse our website in the near futureOnce the selection process is completed, we will deliver the furniture to Ms***’s residence at a time frame that suits her.If Ms*** has any further questions or concerns, she can contact Customer Care at 1/888-751-
On 3/4/16, Ms*** purchased two of the Gatesway full mattress and boxspring sets, and two of the metal adjustable bed framesMs*** received delivery of the furniture on 3/11/and 3/16/16.Due to the warranty coverage that comes with the mattress sets that Ms*** purchased, any
stains or soils on the furniture automatically voids the warrantyIt is at the Store Manager’s discretion to offer Ms*** any other options outside of the warranty coverage, as our corporate policy sides with the warranty coverage of the manufacturerThe Store Manager has been contacted about the concern, and has decided to abide by the manufacturer’s warranty.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Mrs*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Mrs*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Mrs*** with her complaintValue City Furniture has no
legal right to exchange, refund or alter an AcceptanceNow contractMrs*** will need to contact an AcceptanceNow representative at ###-###-#### or by mail at Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. Sincerely,Karema H***
The General Manager has tried to contact Mr*** at the phone number provided to offer assistance and help resolve these issues Mr*** can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com
On 4/1/2017, Mrand Mrs*** purchased the Cordelle Gray 2-piece sectional and the Cordelle Gray cocktail ottomanThe furniture was delivered to Mrand Mrs***’ residence on 4/8/2017. I have contacted the General Manager at our Columbus Delivery Center, and was notified that the
parts to complete the repairs necessary were ordered on 11/7/Please allow 4-weeks for the parts to arrive at our Delivery Center’s Service DepartmentOnce the parts have arrived, Mrand Mrs*** will be contacted to schedule a service to complete all repairs.I apologize for any inconvenience Mrand Mrs*** may have experienced. If Mrand Mrs*** have any further questions or concerns they can contact me direct. Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 3/20/Mr*** purchased the Ethan Cream 2-piece sectional and ottomanThe items were delivered on 3/27/and at that time, damage occurred to Mr***’s floorsI have been in touch with our Risk Management team who states that they are able to repair the floors in Mr
***’s home, and are currently requesting that the customer submit to them the stock or product number so that we may match the wood and fix the damage that has occurred to his homeMr*** may submit this information through the Revdex.com or to *** *** *** directlyI apologize for any inconvenience this may have caused Mr***If Mr*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
On 8/28/2016, Ms*** purchased the Dapper Emerald sofa, the 3-piece bar set, the Ruby Bay Queen mattress set and a queen sleep protectorThe merchandise was delivered to Ms*** residence on 9/2/2016.Upon receiving Ms*** complaint, I have refunded Ms*** *** account in
the amount of $instead of her receiving a Value City Furniture gift card.I have confirmed that Ms*** seat casings were ordered but the item has been discontinued so the part is not arriving at the storeValue City Furniture can offer Ms*** a full reselect in the amount of $With the reselect credit Ms*** would be able to select a sofa we currently have in stock for the original price she paid for the Emerald Sofa.Ms*** would have days to use her in-store creditOnce the new merchandise is delivered to Ms*** residence, Value City Furniture will pick up the defective furniture. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***
On 2/6/2016, Ms*** made her purchase with Value City FurnitureThe furniture was delivered to Ms***’s residence on 2/10/2016.We understand Ms***’s concerns and apologize for the experience that she has had with our companyWhile researching Ms***’s order, it was noticed that
there was no extended warranty purchased, so Ms*** had the 1-year manufacturer’s warranty on the furniture that she purchased that daySince Ms*** has had possession of the furniture longer than year, we will not be able to provide any service or exchange for the orderA copy of Ms***’s original receipt has been emailed to her to review.If Ms*** has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I was unable to locate an invoice for MsWhite regarding her complaintIn order to investigate her complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
On 7/12/16, Ms*** purchased the Rialto Coffee sofaThe sofa was delivered to Ms***’s residence on 7/23/16.Upon reviewing Ms***’s complaint through the Revdex.com, the General Manager has been contactedThe contract delivery service provider’s General Manager has
been in contact with Ms***An initial assessment of the damages was completed on 7/30/At this point, both of the General Managers involved are collectively working to resolve Ms***’s issueOne of these managers will be in contact with her within the next few days to discuss this matter.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I apologize that I provided the wrong information for the General ManagerThe correct phone number to contact the General Manager is ###-###-####I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
I would like to request that Mr./Ms*** submit pictures to the Revdex.com of the issues they are having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole
On 11/24/2012, Ms*** purchased the Cosmo buffet, the Gretchen Cream sofa, chair and ottoman Ms*** also purchased the Manchester dresser/mirror, the Barcelona queen bed and the Cosmo 5-piece dinette This merchandise was delivered to Ms***’s residence on
12/06/2012.I apologize for any frustrations or inconvenience Ms*** has experienced We understand that time is very valuable and strive to make every shopping experience EASY for our Customers According to the General Manager, Ms*** is scheduled to have her furniture professionally cleaned and then will receive service on 7/14/to repair her sofa.If Ms*** has any further questions or concerns she may contact me direct
On 12/27/2015, Mr*** purchased the Paragon bench, Paragon 5PC dinette, Phyllo Black lounger, Maxim Black chaise and the Prestige sofa tableThis merchandise was delivered to Mr***’s residence on 01/29/Mr*** also purchased the 5-year pure promise warranty. I sincerely apologize
for the level of customer service that Mrhas received concerning this issueAfter the Store Manager spoke with Mr***, we agreed to even exchange the Paragon table, the Paragon side chair and the Maxim Black chaiseWe are also going to redeliver the lounger and sofa table after they were returned for damagesThe even exchange is scheduled for delivery on 02/18/2016.If Mr.*** has any further questions or concerns he may contact me direct
We apologize for the miscommunication in resolving Ms***’s concernsThe remaining $has been refunded to Ms***’s Synchrony cardThe total amount that is being refunded to Ms***’s account is $519.35, which is the full amount that was spent on warrantiesPer company policy, we have to process all refunds in the manner in which payment was collectedBecause Ms*** has paid off her account & it is currently closed, once the refund amount has been collected by Synchrony, a refund check will be disbursed through Synchrony Financial and mailed directly to her
This is the first time I have made a complaint on Revdex.comSo I don't Know how this works But we are not even sitting on the broken side of couch and it is getting worse, even after I took pictures should I take a new one? sorry for bugging you I just don't know how this works.Thanks
This matter has not been resolvedI have sent them pictures of the damage and are awaiting their responseIf you need additional information or verificationThank you for your assistance in this matter-- "
I would like to request that Mr*** submit pictures to the Revdex.com of the issues he is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional information Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate
invoice, I will follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct Sincerely,
On 2/7/2017, Ms*** made her initial purchase with Value City FurnitureMs*** received her order via delivery to her residence on 2/25/A reselection was allotted to Ms*** on 8/10/and a new living room set was delivered to Ms***’s residence on 9/4/2017.We understand Ms
***’s concerns and apologize for the experience that she has had with our companyThe General Manager has approved an even exchange for Ms***Her delivery date for the new sectional is 1/29/2018.If Ms*** has any questions or concerns, she can contact the Columbujs Delviery Center at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 8/27/17, Ms*** made her purchase with Value City FurnitureThe furniture was delivered to Ms***’s residence on 8/31/17.We understand Ms***’s concerns and sincerely apologize for the experience that she has had with our companyMs*** has been offered an in-store credit to
reselect to other furniture since her current collection has been discontinuedMs*** has agreed to this resolution and will visit our store or browse our website in the near futureOnce the selection process is completed, we will deliver the furniture to Ms***’s residence at a time frame that suits her.If Ms*** has any further questions or concerns, she can contact Customer Care at 1/888-751-
On 3/4/16, Ms*** purchased two of the Gatesway full mattress and boxspring sets, and two of the metal adjustable bed framesMs*** received delivery of the furniture on 3/11/and 3/16/16.Due to the warranty coverage that comes with the mattress sets that Ms*** purchased, any
stains or soils on the furniture automatically voids the warrantyIt is at the Store Manager’s discretion to offer Ms*** any other options outside of the warranty coverage, as our corporate policy sides with the warranty coverage of the manufacturerThe Store Manager has been contacted about the concern, and has decided to abide by the manufacturer’s warranty.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Mrs*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Mrs*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Mrs*** with her complaintValue City Furniture has no
legal right to exchange, refund or alter an AcceptanceNow contractMrs*** will need to contact an AcceptanceNow representative at ###-###-#### or by mail at Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. Sincerely,Karema H***
The General Manager has tried to contact Mr*** at the phone number provided to offer assistance and help resolve these issues Mr*** can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com
On 4/1/2017, Mrand Mrs*** purchased the Cordelle Gray 2-piece sectional and the Cordelle Gray cocktail ottomanThe furniture was delivered to Mrand Mrs***’ residence on 4/8/2017. I have contacted the General Manager at our Columbus Delivery Center, and was notified that the
parts to complete the repairs necessary were ordered on 11/7/Please allow 4-weeks for the parts to arrive at our Delivery Center’s Service DepartmentOnce the parts have arrived, Mrand Mrs*** will be contacted to schedule a service to complete all repairs.I apologize for any inconvenience Mrand Mrs*** may have experienced. If Mrand Mrs*** have any further questions or concerns they can contact me direct. Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 3/20/Mr*** purchased the Ethan Cream 2-piece sectional and ottomanThe items were delivered on 3/27/and at that time, damage occurred to Mr***’s floorsI have been in touch with our Risk Management team who states that they are able to repair the floors in Mr
***’s home, and are currently requesting that the customer submit to them the stock or product number so that we may match the wood and fix the damage that has occurred to his homeMr*** may submit this information through the Revdex.com or to *** *** *** directlyI apologize for any inconvenience this may have caused Mr***If Mr*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
On 8/28/2016, Ms*** purchased the Dapper Emerald sofa, the 3-piece bar set, the Ruby Bay Queen mattress set and a queen sleep protectorThe merchandise was delivered to Ms*** residence on 9/2/2016.Upon receiving Ms*** complaint, I have refunded Ms*** *** account in
the amount of $instead of her receiving a Value City Furniture gift card.I have confirmed that Ms*** seat casings were ordered but the item has been discontinued so the part is not arriving at the storeValue City Furniture can offer Ms*** a full reselect in the amount of $With the reselect credit Ms*** would be able to select a sofa we currently have in stock for the original price she paid for the Emerald Sofa.Ms*** would have days to use her in-store creditOnce the new merchandise is delivered to Ms*** residence, Value City Furniture will pick up the defective furniture. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***
On 2/6/2016, Ms*** made her purchase with Value City FurnitureThe furniture was delivered to Ms***’s residence on 2/10/2016.We understand Ms***’s concerns and apologize for the experience that she has had with our companyWhile researching Ms***’s order, it was noticed that
there was no extended warranty purchased, so Ms*** had the 1-year manufacturer’s warranty on the furniture that she purchased that daySince Ms*** has had possession of the furniture longer than year, we will not be able to provide any service or exchange for the orderA copy of Ms***’s original receipt has been emailed to her to review.If Ms*** has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com