On 05/14/2011, Mr*** purchased the 2-piece Ciera Brown sectional This merchandise was delivered to Mr***’s residence on 5/21/Mr*** also purchased the 7-year Leather Protection Warranty.On 6/11/2015, Mr*** contacted Uniters NA (the warranty administrator) and
filed a claim regarding tears on the chaise and tears on sofa A Service Technician visited Mr***’s residence to access the damages. After speaking with Uniters NA on 9/11/2015, I was advised that the claim was denied as a whole due to an accumulation of damages Unfortunately, generalized or accumulated crushing, pilling, cracking, peeling, scratching or other damage from wear and tear, maintenance and/or everyday use will not be covered However, in the interest of Customer Service, we have refunded half of Mr***’s warranty purchase in the amount of $ Mr*** can expect to receive a refund check within 5-business days.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
We understand Mr***’s frustrations and in the interest of customer service, would like to offer 20% off of the Welch dining chair Mr*** can contact our Customer Care Team at (888) 751-to replace his order When calling in, I ask Mr*** to please reference invoice 851- The SKU number that Mr*** will need to advise is Mr*** may advise our Team Member that he had filed with the Revdex.com and all details will be included in our invoice notes
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10653791, and find the resolution is satisfactory to me
Regards,
James Haviland
On 02/29/16, Mr*** purchased the Orlando Gray 6-piece power reclining sectionalMs***’s merchandise was set for delivery on 03/04/On 03/02/Ms*** called Customer Care to cancel the order for the Orlando Gray 6-piece power reclining sectionalThe full refund was refunded back
to the card ending in (6622) on 03/03/Ms*** was advised that the refund does take 3-business days to receive the refund back to the accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
This case is not close because Value city has not done anything I am still stuck with the infestation sofa and chair my bill is up to date they are getting their money I have been a customer of their's for many years either I will have to take it to the next lever I want this furniture out of my home so I can get my life back togetherI called the bed bug coordinator no return callThis not a way to treat a good paying customer. Thanks
I understand Ms***’s concern regarding the refund for the Pure Promise WarrantyStore Personnel advised that they have completed the refund back to Ms***’s Value City Furniture credit on 07/22/The refund will take 3-business days to receive back to the credit accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I do apologies for the inconvenience this might causedI had a family emergency for the past two weeks my child had a ill health that needed me to travel out of townJust came back for thanksgiving and received this message about my case.I am going to forward the required information to you as soon as possibleI know it is noted that the case is currently closedPlease let me know if I have to open or refilled a new complaint. I will appreciate your response, and I will call on Monday as soon as possible.Thanks
Although They di drop off a new piece for our couch, they disregarded all the phone calls to corporate stating nobody will be home to get itthis takes care of our issues with the couch our other major issue is there service guy broke our couch when they came to fix it weeks agoI submitted pictures to the local store with no responsecorporate just ignored all mention of itIt is very sad that someone would damage our furniture and not tell my wife or there managershad my wife not heard the wood cracking and then walk to the area he was repairing and take a photo, it would have gone unmentioned and created issues down the road, last, after he left my wife was with our newborn in the reclined position, our dog laying on the foot area as she always does, ny wife was retracting the recliner when the couch piece fell forward, the service tech never reassembled our couchshe could have been hurt or worse could have dropped our newborn or crushed our dogValue City has continued to demenstate unproffesional service with disregard to there employees actionsI want a refund for my couch, I nor my wife have time to take a fifth day off of work to have the posabbility of maybe getting our couch fixedif the Revdex.com can not help I will persue this in every aspect I can that includes legal actionbe a reputable company and do what is rightquite avoiding the issues
On 02/17/2013, Mr*** purchased the Eclipse Mocha power reclining sofa, the Colton Camel recliner and the Aviator Chocolate rocker reclinerThe Eclipse Mocha power recliner and the Colton Camel recliner was delivered to Mr***’s residence on 02/22/The Aviator Chocolate rocker recliner
was delivered to Mr***’s residence on 02/27/On 10/05/2015, Mr*** notified the store regarding the problems he were having with the Colton Camel reclinerAfter receiving Mr***’s Revdex.com complaint the General Manager has contacted Mr*** to offer full credit for the Colton Camel reclinerI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
After receiving Ms***’s rejected response, I have reached out the the General Manager to resolve Ms***’s complaintIn the interest of Customer Service the General Manager has agreed to exchange Ms***’s Bobby Brown reclinerMs*** is setup for the exchange of one Bobby Brown recliner set to exchange on 04/23/Ms*** will receive a call from Store Personnel to advise Ms*** of the timeframe for the exchangeI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the business in reference to complaint #***, I have attached the requested documentsIt is a photo from valuecity website on their protection planIf more info is needed I will be more than happy to oblige
Regards,
Natalia L***
After speaking with the General Manager has offered a $refund and 10% off of a future purchase to resolve the issues Ms*** is experiencing with the merchandiseMs*** can contact the General Manager directly at (904) 421-and advise that she is following up on her claim with the Revdex.comSincerely, Kedeanna R***
On 6/21/Ms*** purchased Glamour squares, a 5-head arch lamp, the Denver Black 3-piece sectional, and the tier 65” floor lampThe items were delivered to her home on 7/26/Cracking and peeling is not covered by the warranty that Ms*** has purchasedMs*** spoke to
our Corporate Office on 7/10/and we extended the offer of a 50% credit for her itemDuring the conversation, Ms*** was unsure if she would like to replace the affected item or the entire sectionalMs*** may contact us at our Corporate Office at her earliest convenience to resolve the situationI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H***
Comments: complaint ***/ Value City FurnitureA resolution was offered/ refund for reclinerA credit of $would be on the credit card used for purchaseAs of this date nothing has been creditedit has been daysManagement at local store said it would show credit in three daysI did not respond to you that complaint was solved since I am still waiting for conformation from credit card company
On 06/08/2017, Ms*** purchased the piece Destin Sangria patio furniture setAt the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $As it states in our terms and conditions “In cases where such errors do occur, we expressly
reserve the right not to honor pricing errors on this website when accepting an order onlineIn the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelledAny payments that have been authorized for that order will immediately be reversedShould you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture did not hold a sale of the item it was a price error on the websiteValue City Furniture took responsibility of the error and offered Ms*** a discount of 25% off if she wanted to continue with the purchaseAt this time the purchase has been cancelled and a refund has been submitted back to Ms***.I apologize for any inconvenience Ms***’s may have experienced If Ms***’s has any further questions or concerns she may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
We have reviewed Ms* ***’s message through the Revdex.comThe General Manager has been contacted and it has been verified through AcceptanceNow that the credit was not posted to the accountWe apologize if this error has caused any inconveniences.The General Manager has worked with the Manager for AcceptanceNow for Ms* *** and the credit amount of $has been applied to Ms* ***’s account as of todayIn regards to Ms* *** receiving further compensation, while we understand her position, we will not be able to compensate any further
I reviewed the
response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI would like to thank Becky the store manager from the Clarksville store for her quick response and generous solution to our issue at the Preston HWY Store. I sent a customer to Clarksville that purchased a living room set as a result of how pleased our family was for ***'s professionalism and kindness
I have emailed Mrs*** and the store Manager and a return has been arranged for Mrs***I have been informed the return was successful and a refund check has been submitted for Mrs***. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Mrs*** made her purchase at American Signature Furniture on 5/24/The furniture was delivered to Mrs***’s residence on 5/29/2015.We understand Mrs***’s concerns and apologize for the experience that she has had with our companyWe have verified that there are no
outstanding claims against Mrs***’s warranty, so the warranty amount of $was refunded to Mrs***’s Visa card on 2/3/Mrs*** should see the refund post to her account within 3-business days.If Mrs*** has any questions or concerns, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***Phone: 888-751-8552Fax: 614-449-4834ashley.h***@americansignature.com
On 05/14/2011, Mr*** purchased the 2-piece Ciera Brown sectional This merchandise was delivered to Mr***’s residence on 5/21/Mr*** also purchased the 7-year Leather Protection Warranty.On 6/11/2015, Mr*** contacted Uniters NA (the warranty administrator) and
filed a claim regarding tears on the chaise and tears on sofa A Service Technician visited Mr***’s residence to access the damages. After speaking with Uniters NA on 9/11/2015, I was advised that the claim was denied as a whole due to an accumulation of damages Unfortunately, generalized or accumulated crushing, pilling, cracking, peeling, scratching or other damage from wear and tear, maintenance and/or everyday use will not be covered However, in the interest of Customer Service, we have refunded half of Mr***’s warranty purchase in the amount of $ Mr*** can expect to receive a refund check within 5-business days.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
We understand Mr***’s frustrations and in the interest of customer service, would like to offer 20% off of the Welch dining chair Mr*** can contact our Customer Care Team at (888) 751-to replace his order When calling in, I ask Mr*** to please reference invoice 851- The SKU number that Mr*** will need to advise is Mr*** may advise our Team Member that he had filed with the Revdex.com and all details will be included in our invoice notes
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10653791, and find the resolution is satisfactory to me
Regards,
James Haviland
On 02/29/16, Mr*** purchased the Orlando Gray 6-piece power reclining sectionalMs***’s merchandise was set for delivery on 03/04/On 03/02/Ms*** called Customer Care to cancel the order for the Orlando Gray 6-piece power reclining sectionalThe full refund was refunded back
to the card ending in (6622) on 03/03/Ms*** was advised that the refund does take 3-business days to receive the refund back to the accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
This case is not close because Value city has not done anything I am still stuck with the infestation sofa and chair my bill is up to date they are getting their money I have been a customer of their's for many years either I will have to take it to the next lever I want this furniture out of my home so I can get my life back togetherI called the bed bug coordinator no return callThis not a way to treat a good paying customer. Thanks
I understand Ms***’s concern regarding the refund for the Pure Promise WarrantyStore Personnel advised that they have completed the refund back to Ms***’s Value City Furniture credit on 07/22/The refund will take 3-business days to receive back to the credit accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I do apologies for the inconvenience this might causedI had a family emergency for the past two weeks my child had a ill health that needed me to travel out of townJust came back for thanksgiving and received this message about my case.I am going to forward the required information to you as soon as possibleI know it is noted that the case is currently closedPlease let me know if I have to open or refilled a new complaint. I will appreciate your response, and I will call on Monday as soon as possible.Thanks
Although They di drop off a new piece for our couch, they disregarded all the phone calls to corporate stating nobody will be home to get itthis takes care of our issues with the couch our other major issue is there service guy broke our couch when they came to fix it weeks agoI submitted pictures to the local store with no responsecorporate just ignored all mention of itIt is very sad that someone would damage our furniture and not tell my wife or there managershad my wife not heard the wood cracking and then walk to the area he was repairing and take a photo, it would have gone unmentioned and created issues down the road, last, after he left my wife was with our newborn in the reclined position, our dog laying on the foot area as she always does, ny wife was retracting the recliner when the couch piece fell forward, the service tech never reassembled our couchshe could have been hurt or worse could have dropped our newborn or crushed our dogValue City has continued to demenstate unproffesional service with disregard to there employees actionsI want a refund for my couch, I nor my wife have time to take a fifth day off of work to have the posabbility of maybe getting our couch fixedif the Revdex.com can not help I will persue this in every aspect I can that includes legal actionbe a reputable company and do what is rightquite avoiding the issues
On 02/17/2013, Mr*** purchased the Eclipse Mocha power reclining sofa, the Colton Camel recliner and the Aviator Chocolate rocker reclinerThe Eclipse Mocha power recliner and the Colton Camel recliner was delivered to Mr***’s residence on 02/22/The Aviator Chocolate rocker recliner
was delivered to Mr***’s residence on 02/27/On 10/05/2015, Mr*** notified the store regarding the problems he were having with the Colton Camel reclinerAfter receiving Mr***’s Revdex.com complaint the General Manager has contacted Mr*** to offer full credit for the Colton Camel reclinerI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
After receiving Ms***’s rejected response, I have reached out the the General Manager to resolve Ms***’s complaintIn the interest of Customer Service the General Manager has agreed to exchange Ms***’s Bobby Brown reclinerMs*** is setup for the exchange of one Bobby Brown recliner set to exchange on 04/23/Ms*** will receive a call from Store Personnel to advise Ms*** of the timeframe for the exchangeI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the business in reference to complaint #***, I have attached the requested documentsIt is a photo from valuecity website on their protection planIf more info is needed I will be more than happy to oblige
Regards,
Natalia L***
After speaking with the General Manager has offered a $refund and 10% off of a future purchase to resolve the issues Ms*** is experiencing with the merchandiseMs*** can contact the General Manager directly at (904) 421-and advise that she is following up on her claim with the Revdex.comSincerely, Kedeanna R***
On 6/21/Ms*** purchased Glamour squares, a 5-head arch lamp, the Denver Black 3-piece sectional, and the tier 65” floor lampThe items were delivered to her home on 7/26/Cracking and peeling is not covered by the warranty that Ms*** has purchasedMs*** spoke to
our Corporate Office on 7/10/and we extended the offer of a 50% credit for her itemDuring the conversation, Ms*** was unsure if she would like to replace the affected item or the entire sectionalMs*** may contact us at our Corporate Office at her earliest convenience to resolve the situationI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H***
Comments: complaint ***/ Value City FurnitureA resolution was offered/ refund for reclinerA credit of $would be on the credit card used for purchaseAs of this date nothing has been creditedit has been daysManagement at local store said it would show credit in three daysI did not respond to you that complaint was solved since I am still waiting for conformation from credit card company
On 06/08/2017, Ms*** purchased the piece Destin Sangria patio furniture setAt the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $As it states in our terms and conditions “In cases where such errors do occur, we expressly
reserve the right not to honor pricing errors on this website when accepting an order onlineIn the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelledAny payments that have been authorized for that order will immediately be reversedShould you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture did not hold a sale of the item it was a price error on the websiteValue City Furniture took responsibility of the error and offered Ms*** a discount of 25% off if she wanted to continue with the purchaseAt this time the purchase has been cancelled and a refund has been submitted back to Ms***.I apologize for any inconvenience Ms***’s may have experienced If Ms***’s has any further questions or concerns she may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
We have reviewed Ms* ***’s message through the Revdex.comThe General Manager has been contacted and it has been verified through AcceptanceNow that the credit was not posted to the accountWe apologize if this error has caused any inconveniences.The General Manager has worked with the Manager for AcceptanceNow for Ms* *** and the credit amount of $has been applied to Ms* ***’s account as of todayIn regards to Ms* *** receiving further compensation, while we understand her position, we will not be able to compensate any further
I reviewed the
response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI would like to thank Becky the store manager from the Clarksville store for her quick response and generous solution to our issue at the Preston HWY Store. I sent a customer to Clarksville that purchased a living room set as a result of how pleased our family was for ***'s professionalism and kindness
I have emailed Mrs*** and the store Manager and a return has been arranged for Mrs***I have been informed the return was successful and a refund check has been submitted for Mrs***. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Mrs*** made her purchase at American Signature Furniture on 5/24/The furniture was delivered to Mrs***’s residence on 5/29/2015.We understand Mrs***’s concerns and apologize for the experience that she has had with our companyWe have verified that there are no
outstanding claims against Mrs***’s warranty, so the warranty amount of $was refunded to Mrs***’s Visa card on 2/3/Mrs*** should see the refund post to her account within 3-business days.If Mrs*** has any questions or concerns, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***Phone: 888-751-8552Fax: 614-449-4834ashley.h***@americansignature.com