I reviewed the response made by the business in reference to complaint #***, I have attached the requested documentsIt is a photo from valuecity website on their protection planIf more info is needed I will be more than happy to oblige
Regards,
Natalia L***
I understand Ms***’s concern regarding the refund for the Pure Promise WarrantyStore Personnel advised that they have completed the refund back to Ms***’s Value City Furniture credit on 07/22/The refund will take 3-business days to receive back to the credit accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
We understand Mr***’s frustrations and in the interest of customer service, would like to offer 20% off of the Welch dining chair Mr*** can contact our Customer Care Team at (888) 751-to replace his order When calling in, I ask Mr*** to please reference invoice 851- The SKU number that Mr*** will need to advise is Mr*** may advise our Team Member that he had filed with the Revdex.com and all details will be included in our invoice notes
On 4/01/Ms*** purchased two 86” English Arm custom sleeper sofas, the Madeline Beige 2-piece sectional, the Shipyard cocktail table and the Shipyard end tableThe Madeline Beige 2-piece sectional was delivered on 4/09/I have contacted the store Manager who has stated that Ms
*** is scheduled for her even exchanges and custom sofa delivery for Saturday, May I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly
Ms*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store Ms*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms*** with her complaintValue City Furniture has no legal
right to exchange, refund or alter an AcceptanceNow contractMs*** will need to contact an AcceptanceNow representative at (888) 672-or by mail at Headquarters Dr, Plano, TX Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow Sincerely, Karema Howard Phone: 888-751-Fax: [email protected]
On 12/16/16, Ms*** purchased the Mandarin Charcoal Queen Bed, and the Canal StQueen MattressThe merchandise was delivered to Ms***'s residence on 12/20/16.I have reviewed Ms***’s invoice and we are unable to compensate Ms*** or exchange her merchandise due to Ms***
denying the merchandise and canceling her invoice Ms*** has the option of repurchasing the merchandise if she chooses. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I would like to request that Mrs*** submit pictures to the Revdex.com of the issues she is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole.Additionally, I would like to request that Mrs*** verify that
she purchased the Madrid piece in January 2013, as we do not see an order for the Torino
I would like to discuss this further and contacted Ashley at ashley.h***@americansignature.com, four days ago but have not received a reply I obtained the sofa for over $in addition to warranty service Speaking with Value City employees, customers, and even viewing their BB and twitter complaints - the warranty is a complete fraud it seems How does $compensate for a damaged sofa that was received just a little over year ago? I need answers, this has been an absolute nightmare for years and I am truly hurt as a loyal customer and former employer of American Signature
Although They di drop off a new piece for our couch, they disregarded all the phone calls to corporate stating nobody will be home to get itthis takes care of our issues with the couch our other major issue is there service guy broke our couch when they came to fix it weeks agoI submitted pictures to the local store with no responsecorporate just ignored all mention of itIt is very sad that someone would damage our furniture and not tell my wife or there managershad my wife not heard the wood cracking and then walk to the area he was repairing and take a photo, it would have gone unmentioned and created issues down the road, last, after he left my wife was with our newborn in the reclined position, our dog laying on the foot area as she always does, ny wife was retracting the recliner when the couch piece fell forward, the service tech never reassembled our couchshe could have been hurt or worse could have dropped our newborn or crushed our dogValue City has continued to demenstate unproffesional service with disregard to there employees actionsI want a refund for my couch, I nor my wife have time to take a fifth day off of work to have the posabbility of maybe getting our couch fixedif the Revdex.com can not help I will persue this in every aspect I can that includes legal actionbe a reputable company and do what is rightquite avoiding the issues
On 02/17/2013, Mr*** purchased the Eclipse Mocha power reclining sofa, the Colton Camel recliner and the Aviator Chocolate rocker reclinerThe Eclipse Mocha power recliner and the Colton Camel recliner was delivered to Mr***’s residence on 02/22/The Aviator Chocolate rocker recliner
was delivered to Mr***’s residence on 02/27/On 10/05/2015, Mr*** notified the store regarding the problems he were having with the Colton Camel reclinerAfter receiving Mr***’s Revdex.com complaint the General Manager has contacted Mr*** to offer full credit for the Colton Camel reclinerI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
I do apologies for the inconvenience this might causedI had a family emergency for the past two weeks my child had a ill health that needed me to travel out of townJust came back for thanksgiving and received this message about my case.I am going to forward the required information to you as soon as possibleI know it is noted that the case is currently closedPlease let me know if I have to open or refilled a new complaint. I will appreciate your response, and I will call on Monday as soon as possible.Thanks
this complaint had ABSOLUTELY nothing to do with the initial purchase and issue in 2014, people
This is part of our frustration NO ONE we have spoke to at value city with the exception of corporate one day last week has a clue as to what is going on Our furniture broke down sometime in November...springs popping out of of seats we have Support bar under rocker has completely broken away from chair That's half of our issueWe reached out for service repairSomeone came to our home early December looked at furniture and said someone would contact us to schedule pickup for covered warranty repairALL items were to go! I had to follow up few days after that service visit to check status on call I was supposed to receive for schedule pick upScheduled pick up was made once they came to the house they told me they're only taking one of three of my pieces of furnitureWhich is not what we agreed uponOnce I followed up I was told they were going to take one repair it deliver that back to my home then take the other and so onOnce they delivered the first piece of furniture I was told it was not scheduled for them to take anymore of my furniture like previously agreed-uponOnce furniture was in house in the delivery drivers were putting it back together I noticed DAMAGE to back and side of our double automatic recliners which delivery drivers noted They denied wrong doingWhen I called store to inform them they denied doing damage And also since they NEVER took the entire pieces of couch they were not prepared to repair back piece which had come loss due to missing BOLT.I had contacted corporate to be informed that a manager from the Plainfield Indiana store would call me back within an hour Several hours went by and NO RESPONSE or RETURN callI called corporate AGAIN to inform them of the lack of follow up and at that point asked for call to be scheduled for next day as I was DISGUSTED with their lack of professionalism. The next day I did receive a call voice message left stating they were calling to inform me someone would call to schedule pick up time for my furniture REALLY!!!???? We had other issues besides the pick up time we neede to discuss and it was completely ignoredOnce I did get ahold of a manager HE acted like he had no clue what was going on I informed this manager of all issues and told him about a time when I inquired in status of my furniture repair to be told "if we bother the only tech we have to get you a status he would never get anything done We try to give you a call days before expected delivery day"WOW On 1/6/my furniture was picked upALL pieces Once they got here the drivers had nothing positive to say about value city and even one said and I quote "they are a joke I'd never buy anything from them." The other "I only do because I get a discountThey treat us just as bad as customers." again WOW So the response that was provided by value city was just someone behind a computer that like everyone else in their company doesn't have a clue what's going on It frustrates me that I had to file this report and they just try to appease the complaint by typing bogus info Still regretting I did not look at the thousands of complaints and Revdex.com filed reports before doing business with this companyI will assure you that EVERYONE I communicate with will know of our experience and be urged to avoid doing business with this company
On 9/7/Ms*** purchased a beige Madeline Sofa, a beige Madeline Apartment Sofa, an adjustable bed frame, and a queen center supportThe merchandise was delivered to Ms***' residence on 9/11/16. American Signature recognizes that the misinformation given is
an inconvenience for Ms***, and we are able to offer the $that she paid for her Pure Promise warranty to go back onto her original method of paymentMs*** can expect to see therefund within three to five business days. I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly
On 01/27/2013, Ms*** purchased the Boston Burgdy Reclining Loveseat with ConsoleThe merchandise was picked up on 01/27/13.After reviewing Ms***’s Revdex.com complaint I have made contact with the Store Manger who would like to have a service technician come to Ms***’s
residence to examine her merchandise to see if her merchandise is something we can fix or to see if there are parts available for Ms***’s merchandise I apologize for any inconvenience Ms*** may have experienced Ms*** has any further questions or concerns she may contact me direct
I have emailed Mrs*** and the store Manager and a return has been arranged for Mrs***I have been informed the return was successful and a refund check has been submitted for Mrs***. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
What Value City furniture can offer Ms*** is for another service technician to come and try and repair the seam separation on the merchandiseI suggest Ms*** contact our customer care department (###-###-####) to schedule a service for the seam separation only I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
Mrs*** made her purchase at American Signature Furniture on 5/24/The furniture was delivered to Mrs***’s residence on 5/29/2015.We understand Mrs***’s concerns and apologize for the experience that she has had with our companyWe have verified that there are no
outstanding claims against Mrs***’s warranty, so the warranty amount of $was refunded to Mrs***’s Visa card on 2/3/Mrs*** should see the refund post to her account within 3-business days.If Mrs*** has any questions or concerns, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***Phone: 888-751-8552Fax: 614-449-4834ashley.h***@americansignature.com
On 06/08/2017, Ms*** purchased the piece Destin Sangria patio furniture setAt the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $As it states in our terms and conditions “In cases where such errors do occur, we expressly
reserve the right not to honor pricing errors on this website when accepting an order onlineIn the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelledAny payments that have been authorized for that order will immediately be reversedShould you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture did not hold a sale of the item it was a price error on the websiteValue City Furniture took responsibility of the error and offered Ms*** a discount of 25% off if she wanted to continue with the purchaseAt this time the purchase has been cancelled and a refund has been submitted back to Ms***.I apologize for any inconvenience Ms***’s may have experienced If Ms***’s has any further questions or concerns she may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of
resolutionIf Mr*** has any further questions, he may contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
I reviewed the response made by the business in reference to complaint #***, I have attached the requested documentsIt is a photo from valuecity website on their protection planIf more info is needed I will be more than happy to oblige
Regards,
Natalia L***
I understand Ms***’s concern regarding the refund for the Pure Promise WarrantyStore Personnel advised that they have completed the refund back to Ms***’s Value City Furniture credit on 07/22/The refund will take 3-business days to receive back to the credit accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
We understand Mr***’s frustrations and in the interest of customer service, would like to offer 20% off of the Welch dining chair Mr*** can contact our Customer Care Team at (888) 751-to replace his order When calling in, I ask Mr*** to please reference invoice 851- The SKU number that Mr*** will need to advise is Mr*** may advise our Team Member that he had filed with the Revdex.com and all details will be included in our invoice notes
On 4/01/Ms*** purchased two 86” English Arm custom sleeper sofas, the Madeline Beige 2-piece sectional, the Shipyard cocktail table and the Shipyard end tableThe Madeline Beige 2-piece sectional was delivered on 4/09/I have contacted the store Manager who has stated that Ms
*** is scheduled for her even exchanges and custom sofa delivery for Saturday, May I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly
Ms*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store Ms*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms*** with her complaintValue City Furniture has no legal
right to exchange, refund or alter an AcceptanceNow contractMs*** will need to contact an AcceptanceNow representative at (888) 672-or by mail at Headquarters Dr, Plano, TX Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow Sincerely, Karema Howard Phone: 888-751-Fax: [email protected]
On 12/16/16, Ms*** purchased the Mandarin Charcoal Queen Bed, and the Canal StQueen MattressThe merchandise was delivered to Ms***'s residence on 12/20/16.I have reviewed Ms***’s invoice and we are unable to compensate Ms*** or exchange her merchandise due to Ms***
denying the merchandise and canceling her invoice Ms*** has the option of repurchasing the merchandise if she chooses. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I was notified today that my credit card was refunded the full amount Thank You for all your help
I would like to request that Mrs*** submit pictures to the Revdex.com of the issues she is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole.Additionally, I would like to request that Mrs*** verify that
she purchased the Madrid piece in January 2013, as we do not see an order for the Torino
I would like to discuss this further and contacted Ashley at ashley.h***@americansignature.com, four days ago but have not received a reply I obtained the sofa for over $in addition to warranty service Speaking with Value City employees, customers, and even viewing their BB and twitter complaints - the warranty is a complete fraud it seems How does $compensate for a damaged sofa that was received just a little over year ago? I need answers, this has been an absolute nightmare for years and I am truly hurt as a loyal customer and former employer of American Signature
Although They di drop off a new piece for our couch, they disregarded all the phone calls to corporate stating nobody will be home to get itthis takes care of our issues with the couch our other major issue is there service guy broke our couch when they came to fix it weeks agoI submitted pictures to the local store with no responsecorporate just ignored all mention of itIt is very sad that someone would damage our furniture and not tell my wife or there managershad my wife not heard the wood cracking and then walk to the area he was repairing and take a photo, it would have gone unmentioned and created issues down the road, last, after he left my wife was with our newborn in the reclined position, our dog laying on the foot area as she always does, ny wife was retracting the recliner when the couch piece fell forward, the service tech never reassembled our couchshe could have been hurt or worse could have dropped our newborn or crushed our dogValue City has continued to demenstate unproffesional service with disregard to there employees actionsI want a refund for my couch, I nor my wife have time to take a fifth day off of work to have the posabbility of maybe getting our couch fixedif the Revdex.com can not help I will persue this in every aspect I can that includes legal actionbe a reputable company and do what is rightquite avoiding the issues
On 02/17/2013, Mr*** purchased the Eclipse Mocha power reclining sofa, the Colton Camel recliner and the Aviator Chocolate rocker reclinerThe Eclipse Mocha power recliner and the Colton Camel recliner was delivered to Mr***’s residence on 02/22/The Aviator Chocolate rocker recliner
was delivered to Mr***’s residence on 02/27/On 10/05/2015, Mr*** notified the store regarding the problems he were having with the Colton Camel reclinerAfter receiving Mr***’s Revdex.com complaint the General Manager has contacted Mr*** to offer full credit for the Colton Camel reclinerI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
I do apologies for the inconvenience this might causedI had a family emergency for the past two weeks my child had a ill health that needed me to travel out of townJust came back for thanksgiving and received this message about my case.I am going to forward the required information to you as soon as possibleI know it is noted that the case is currently closedPlease let me know if I have to open or refilled a new complaint. I will appreciate your response, and I will call on Monday as soon as possible.Thanks
this complaint had ABSOLUTELY nothing to do with the initial purchase and issue in 2014, people
This is part of our frustration NO ONE we have spoke to at value city with the exception of corporate one day last week has a clue as to what is going on Our furniture broke down sometime in November...springs popping out of of seats we have Support bar under rocker has completely broken away from chair That's half of our issueWe reached out for service repairSomeone came to our home early December looked at furniture and said someone would contact us to schedule pickup for covered warranty repairALL items were to go! I had to follow up few days after that service visit to check status on call I was supposed to receive for schedule pick upScheduled pick up was made once they came to the house they told me they're only taking one of three of my pieces of furnitureWhich is not what we agreed uponOnce I followed up I was told they were going to take one repair it deliver that back to my home then take the other and so onOnce they delivered the first piece of furniture I was told it was not scheduled for them to take anymore of my furniture like previously agreed-uponOnce furniture was in house in the delivery drivers were putting it back together I noticed DAMAGE to back and side of our double automatic recliners which delivery drivers noted They denied wrong doingWhen I called store to inform them they denied doing damage And also since they NEVER took the entire pieces of couch they were not prepared to repair back piece which had come loss due to missing BOLT.I had contacted corporate to be informed that a manager from the Plainfield Indiana store would call me back within an hour Several hours went by and NO RESPONSE or RETURN callI called corporate AGAIN to inform them of the lack of follow up and at that point asked for call to be scheduled for next day as I was DISGUSTED with their lack of professionalism. The next day I did receive a call voice message left stating they were calling to inform me someone would call to schedule pick up time for my furniture REALLY!!!???? We had other issues besides the pick up time we neede to discuss and it was completely ignoredOnce I did get ahold of a manager HE acted like he had no clue what was going on I informed this manager of all issues and told him about a time when I inquired in status of my furniture repair to be told "if we bother the only tech we have to get you a status he would never get anything done We try to give you a call days before expected delivery day"WOW On 1/6/my furniture was picked upALL pieces Once they got here the drivers had nothing positive to say about value city and even one said and I quote "they are a joke I'd never buy anything from them." The other "I only do because I get a discountThey treat us just as bad as customers." again WOW So the response that was provided by value city was just someone behind a computer that like everyone else in their company doesn't have a clue what's going on It frustrates me that I had to file this report and they just try to appease the complaint by typing bogus info Still regretting I did not look at the thousands of complaints and Revdex.com filed reports before doing business with this companyI will assure you that EVERYONE I communicate with will know of our experience and be urged to avoid doing business with this company
On 9/7/Ms*** purchased a beige Madeline Sofa, a beige Madeline Apartment Sofa, an adjustable bed frame, and a queen center supportThe merchandise was delivered to Ms***' residence on 9/11/16. American Signature recognizes that the misinformation given is
an inconvenience for Ms***, and we are able to offer the $that she paid for her Pure Promise warranty to go back onto her original method of paymentMs*** can expect to see therefund within three to five business days. I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly
On 01/27/2013, Ms*** purchased the Boston Burgdy Reclining Loveseat with ConsoleThe merchandise was picked up on 01/27/13.After reviewing Ms***’s Revdex.com complaint I have made contact with the Store Manger who would like to have a service technician come to Ms***’s
residence to examine her merchandise to see if her merchandise is something we can fix or to see if there are parts available for Ms***’s merchandise I apologize for any inconvenience Ms*** may have experienced Ms*** has any further questions or concerns she may contact me direct
I have emailed Mrs*** and the store Manager and a return has been arranged for Mrs***I have been informed the return was successful and a refund check has been submitted for Mrs***. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
What Value City furniture can offer Ms*** is for another service technician to come and try and repair the seam separation on the merchandiseI suggest Ms*** contact our customer care department (###-###-####) to schedule a service for the seam separation only I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
Mrs*** made her purchase at American Signature Furniture on 5/24/The furniture was delivered to Mrs***’s residence on 5/29/2015.We understand Mrs***’s concerns and apologize for the experience that she has had with our companyWe have verified that there are no
outstanding claims against Mrs***’s warranty, so the warranty amount of $was refunded to Mrs***’s Visa card on 2/3/Mrs*** should see the refund post to her account within 3-business days.If Mrs*** has any questions or concerns, she can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***Phone: 888-751-8552Fax: 614-449-4834ashley.h***@americansignature.com
On 06/08/2017, Ms*** purchased the piece Destin Sangria patio furniture setAt the time of purchase Value City furniture had a price error on the website and the merchandise was priced at $As it states in our terms and conditions “In cases where such errors do occur, we expressly
reserve the right not to honor pricing errors on this website when accepting an order onlineIn the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelledAny payments that have been authorized for that order will immediately be reversedShould you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.”Value City Furniture did not hold a sale of the item it was a price error on the websiteValue City Furniture took responsibility of the error and offered Ms*** a discount of 25% off if she wanted to continue with the purchaseAt this time the purchase has been cancelled and a refund has been submitted back to Ms***.I apologize for any inconvenience Ms***’s may have experienced If Ms***’s has any further questions or concerns she may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of
resolutionIf Mr*** has any further questions, he may contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***