Due to the nature of the issues surrounding the merchandise, we can offer Ms*** a $in-store credit Ms*** has had the furniture in her residence for years, so we have to take that into account when addressing Ms***’s issueThe credit amount will still be disbursed on a gift cardMs*** can contact Customer Care at ###-###-#### to have the gift card created
While researching this claim, we discovered that Mr*** was given a gift card to use toward a new purchase from Value City FurnitureMr*** used that gift card on December19, and his new sofa was delivered on January 24, We apologize for any inconvenience Mr*** may have
experiencedIf Mr*** has any further questions or concerns he may contact our Customer Care Team at 888-751-Sincerely, Brandy L***
I apologize for the delay Ms*** has experienced regarding the availability of her merchandise I was advised that Ms***’s merchandise was not delayed further and she picked up her merchandise on 07/16/ If Ms*** has any further questions or concerns she may contact me direct
On 11/17/2105, Mr*** purchased the 2-piece Galveston reclining loveseat and sofa This merchandise was delivered to Mr***’s residence on 12/11/2015.In April of 2016, Mr*** requested for a service technician to visit his residence regarding discoloration of the cup holders and
tearing underneath the recliner In the interest of customer service; Mr*** was offered a store credit amount of $for the total cost of merchandise, tax and his Pure Promise warranty.Mr*** was offered an exchange of his merchandise to correct the defective piece In the event Mr*** does choose to use the in-store credit, he will be responsible for paying the difference on a more expensive set. In researching Mr***’s new merchandise request, I have found the 8-piece Diablo Walnut sectional Unfortunately, we will be unable to adjust the price of a 2-piece sofa and loveseat for a much larger setWe understand Mr***’s frustrations and feel that we have provided the appropriate option of allowing a full store credit for his merchandise or exchange If a more expensive set is chosen, Mr*** would be responsible for paying the difference
I thought in good faith they would make the issue right, so I did not return the furnitureHowever, they keep sending me damaged furniture and are increasingly evasive, rude and non-responsive avoiding phone calls or refusing to return calls when they say they willThis will be the 4th delivery I am told is being scheduledIt does not ensure I will receive furniture in good condition
I reviewed the response made by the business in reference to complaint ID ***, I was not told by manager I can reselecet at original cost, that they will give me $store creditI paid $I would like the same couch replaced for a new one
On 08/27/Ms*** purchased the piece Harbor Pointe dinette set, the Lamour Plush Queen Mattress, a Queen Smart adjustable baseThe merchandise was delivered to Ms*** on residence on 09/24/16.I have reviewed both of Ms***’s invoices and have noticed the delivery fee wasn’t refunded
on either invoiceI have refunded both delivery fees back to Ms***’s Synchrony card and she should see the refund on her next billing statement. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 05/22/2012, Mr*** purchased the Lexi Red piece sectional, the Turner Falls cocktail table, and the Turner 42” Entertainment consoleThe merchandise was delivered to Mr***’s residence on 05/25/After reviewing Mr***’s complaint I have confirmed that Mr*** has bonded
leather that has experienced some cracking and peeling over the course of years of him having his furnitureAn in-store credit was offered to Mr*** for him to use towards a new purchase. What I can do is also offer Mr*** an additional $in-store credit since that is the amount he paid for the warranty to add to the amount of his in-store creditThe total amount Mr*** would have towards new merchandise is $Mr*** has had his merchandise in his home for years and has depreciated in valueI apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct Sincerely, Karema Howard Phone: 888-751-Fax: [email protected]
On 6/19/2017, Ms*** made her purchase at Value City FurnitureThe delivery of the furniture was completed on 6/23/2017.We understand Ms***’s concerns and apologize for the experience that she has had with our companyThe General Manager has been contacted regarding this issue and has
contact Ms*** to resolve the issueA new delivery will be completed on 1/30/and the Pure Promise warranty has been added to the new order.If Ms*** has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 9/27/17, Ms*** purchased Elston adjustable barstoolsThe merchandise was purchased on the American Signature website and was shipped directly to Ms***’s residence via FedEx.Upon reviewing Ms***’s complaint, I would like to inform her that no delivery fee was ever charged to Ms***With direct ship items coming directly from the vendor no delivery fee is placed on the orderWith no delivery fee being charged, in order to return the direct shipped items Ms*** must return the items to her nearest American Signature furniture., Or we can pick up the barstools for small fee. I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
On 9/29/2017, Mr*** made his purchase with Value City Furniture at our Rochester, NY location.I apologize that the series of events have occurred with Mr***’s order with us & we will work to the best of our abilities to ensure that Mr***’s concerns are addressedThe Market Leader,
MrWiza, has contacted Mr*** to discuss the issues & come to a resolution that appeases Mr***.Sincerely,Ashley H***
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10723491, and find the resolution is satisfactory to me I was given store credit for the furniture (minus delivery) I went to the store and picked out new furniture However they have yet to make good on the promised delivery The new delivery is now rescheduled for August 5th.
Thank you for your help
I am rejecting this response because:Acceptance now Lexington Ky is not associated with the address you gave That is for Rent-a-center and they only service parts of northern and western Ky You are trying to deflect the issue onto acceptance now without accepting that Value City made the sale and it was financed through Acceptance now We were not credited correctly by Value City for the original piece of furniture that fell apart and was discontinued while under warranty, Value city encouraged us to get our financing through acceptance now, and we go into value city furniture to make our payments To state you are not associated or responsible for the actions of the company that you profit from and are allowing to do business within your establishment is a bold faced lie.
Regards,
Christina T***
This is the bar set that was delivered and this pic was taken the day of delivery I have made two separate appointments for the tech to show up and neither time did they show upNow I am paying for this furniture that you see that clearly has this chip in it and I also showed this pic to the store. I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
On 4/29/Mrs*** purchased the Rialto Cardinal piece sectional and the Rialto Cardinal gliding reclinerMrs*** received her furniture on 5/11/16.Mrs*** has been offered a $gift card by the General ManagerMrs*** has accepted that offerThe AcceptanceNow
representative in the store location will be in contact with Mrs*** to discuss her contract with her.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
On 9/19/Ms*** purchased the Coronado Chocolate 3-piece sectional and the Coronado power reclinerMs*** had that furniture replaced with her extended warranty on 9/19/The furniture listed in the complaint has been replaced and delivered to Ms***’s residence on 9/19/If Ms
*** has any additional complaints regarding her furniture, she may contact the store manager at ###-###-####I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### marian.***@americansignature.com
On 01/04/17, Ms*** purchased the piece Tribeca Tobacco queen bedroom set, and the piece Wyoming home theatre sectionalThe merchandise was delivered to Ms*** residence on 02/03/17.After receiving Ms*** complaint I have made contact with the store Manager who has advised me
that he has went above and beyond in trying to assist Ms*** to the best of his abilityMs*** has a service technician coming to repair her bedroom set on 02/16/and will be getting a brand new living room set on 03/2/17.Until then Ms*** has the floor model set of her living room set so she can have furniture in her homeThe store manager has contacted Synchrony bank, and confirmed via fax, that her promotion was upgraded to months no interest financingAt this time American Signature has discounted Ms*** invoice by $If Ms*** would like to come in and reselect to a new living room set that’s available now for delivery, the store Manager is willing to offer her 15% off towards reselectionMs*** also has the option to return all of her merchandise for a full refund if she is not satisfied with her purchase.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Why the value city furniture recommend me the insurence when I purchase the product .I payed for insurence on Value City recommendation And when the problem came in the product instead of exchange .the VCF refund me the insurence amount.And now they are saying nothing is coverd now , when I purchased the product they said it will cover all kind of damage .Now why VCF is on Backfoot Now the VCF is not taking any responsibilities for product when I was purchasing that day they were very helpful , professional now they are denying everything . Again I want to exchange the couch because at the time I submit the claim I was coverd with insurence the insurence value city furniture recommend me for future problem with the product. We leave the voice message for *** *** to talk about this matter, but nobody call back .Thanks
Due to the nature of the issues surrounding the merchandise, we can offer Ms*** a $in-store credit Ms*** has had the furniture in her residence for years, so we have to take that into account when addressing Ms***’s issueThe credit amount will still be disbursed on a gift cardMs*** can contact Customer Care at ###-###-#### to have the gift card created
While researching this claim, we discovered that Mr*** was given a gift card to use toward a new purchase from Value City FurnitureMr*** used that gift card on December19, and his new sofa was delivered on January 24, We apologize for any inconvenience Mr*** may have
experiencedIf Mr*** has any further questions or concerns he may contact our Customer Care Team at 888-751-Sincerely, Brandy L***
I apologize for the delay Ms*** has experienced regarding the availability of her merchandise I was advised that Ms***’s merchandise was not delayed further and she picked up her merchandise on 07/16/ If Ms*** has any further questions or concerns she may contact me direct
On 11/17/2105, Mr*** purchased the 2-piece Galveston reclining loveseat and sofa This merchandise was delivered to Mr***’s residence on 12/11/2015.In April of 2016, Mr*** requested for a service technician to visit his residence regarding discoloration of the cup holders and
tearing underneath the recliner In the interest of customer service; Mr*** was offered a store credit amount of $for the total cost of merchandise, tax and his Pure Promise warranty.Mr*** was offered an exchange of his merchandise to correct the defective piece In the event Mr*** does choose to use the in-store credit, he will be responsible for paying the difference on a more expensive set. In researching Mr***’s new merchandise request, I have found the 8-piece Diablo Walnut sectional Unfortunately, we will be unable to adjust the price of a 2-piece sofa and loveseat for a much larger setWe understand Mr***’s frustrations and feel that we have provided the appropriate option of allowing a full store credit for his merchandise or exchange If a more expensive set is chosen, Mr*** would be responsible for paying the difference
I thought in good faith they would make the issue right, so I did not return the furnitureHowever, they keep sending me damaged furniture and are increasingly evasive, rude and non-responsive avoiding phone calls or refusing to return calls when they say they willThis will be the 4th delivery I am told is being scheduledIt does not ensure I will receive furniture in good condition
I reviewed the response made by the business in reference to complaint ID ***, I was not told by manager I can reselecet at original cost, that they will give me $store creditI paid $I would like the same couch replaced for a new one
On 08/27/Ms*** purchased the piece Harbor Pointe dinette set, the Lamour Plush Queen Mattress, a Queen Smart adjustable baseThe merchandise was delivered to Ms*** on residence on 09/24/16.I have reviewed both of Ms***’s invoices and have noticed the delivery fee wasn’t refunded
on either invoiceI have refunded both delivery fees back to Ms***’s Synchrony card and she should see the refund on her next billing statement. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 05/22/2012, Mr*** purchased the Lexi Red piece sectional, the Turner Falls cocktail table, and the Turner 42” Entertainment consoleThe merchandise was delivered to Mr***’s residence on 05/25/After reviewing Mr***’s complaint I have confirmed that Mr*** has bonded
leather that has experienced some cracking and peeling over the course of years of him having his furnitureAn in-store credit was offered to Mr*** for him to use towards a new purchase. What I can do is also offer Mr*** an additional $in-store credit since that is the amount he paid for the warranty to add to the amount of his in-store creditThe total amount Mr*** would have towards new merchandise is $Mr*** has had his merchandise in his home for years and has depreciated in valueI apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct Sincerely, Karema Howard Phone: 888-751-Fax: [email protected]
On 6/19/2017, Ms*** made her purchase at Value City FurnitureThe delivery of the furniture was completed on 6/23/2017.We understand Ms***’s concerns and apologize for the experience that she has had with our companyThe General Manager has been contacted regarding this issue and has
contact Ms*** to resolve the issueA new delivery will be completed on 1/30/and the Pure Promise warranty has been added to the new order.If Ms*** has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 9/27/17, Ms*** purchased Elston adjustable barstoolsThe merchandise was purchased on the American Signature website and was shipped directly to Ms***’s residence via FedEx.Upon reviewing Ms***’s complaint, I would like to inform her that no delivery fee was ever charged to Ms***With direct ship items coming directly from the vendor no delivery fee is placed on the orderWith no delivery fee being charged, in order to return the direct shipped items Ms*** must return the items to her nearest American Signature furniture., Or we can pick up the barstools for small fee. I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
Here is a picture to show the defect on the sectional mentioned in the complaint. Thanks
On 9/29/2017, Mr*** made his purchase with Value City Furniture at our Rochester, NY location.I apologize that the series of events have occurred with Mr***’s order with us & we will work to the best of our abilities to ensure that Mr***’s concerns are addressedThe Market Leader,
MrWiza, has contacted Mr*** to discuss the issues & come to a resolution that appeases Mr***.Sincerely,Ashley H***
No it has not been resolvedHow can I resolve it when they wont call me back?
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10723491, and find the resolution is satisfactory to me I was given store credit for the furniture (minus delivery) I went to the store and picked out new furniture However they have yet to make good on the promised delivery The new delivery is now rescheduled for August 5th.
Thank you for your help
I am rejecting this response because:Acceptance now Lexington Ky is not associated with the address you gave That is for Rent-a-center and they only service parts of northern and western Ky You are trying to deflect the issue onto acceptance now without accepting that Value City made the sale and it was financed through Acceptance now We were not credited correctly by Value City for the original piece of furniture that fell apart and was discontinued while under warranty, Value city encouraged us to get our financing through acceptance now, and we go into value city furniture to make our payments To state you are not associated or responsible for the actions of the company that you profit from and are allowing to do business within your establishment is a bold faced lie.
Regards,
Christina T***
This is the bar set that was delivered and this pic was taken the day of delivery I have made two separate appointments for the tech to show up and neither time did they show upNow I am paying for this furniture that you see that clearly has this chip in it and I also showed this pic to the store. I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
On 4/29/Mrs*** purchased the Rialto Cardinal piece sectional and the Rialto Cardinal gliding reclinerMrs*** received her furniture on 5/11/16.Mrs*** has been offered a $gift card by the General ManagerMrs*** has accepted that offerThe AcceptanceNow
representative in the store location will be in contact with Mrs*** to discuss her contract with her.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
On 9/19/Ms*** purchased the Coronado Chocolate 3-piece sectional and the Coronado power reclinerMs*** had that furniture replaced with her extended warranty on 9/19/The furniture listed in the complaint has been replaced and delivered to Ms***’s residence on 9/19/If Ms
*** has any additional complaints regarding her furniture, she may contact the store manager at ###-###-####I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### marian.***@americansignature.com
On 01/04/17, Ms*** purchased the piece Tribeca Tobacco queen bedroom set, and the piece Wyoming home theatre sectionalThe merchandise was delivered to Ms*** residence on 02/03/17.After receiving Ms*** complaint I have made contact with the store Manager who has advised me
that he has went above and beyond in trying to assist Ms*** to the best of his abilityMs*** has a service technician coming to repair her bedroom set on 02/16/and will be getting a brand new living room set on 03/2/17.Until then Ms*** has the floor model set of her living room set so she can have furniture in her homeThe store manager has contacted Synchrony bank, and confirmed via fax, that her promotion was upgraded to months no interest financingAt this time American Signature has discounted Ms*** invoice by $If Ms*** would like to come in and reselect to a new living room set that’s available now for delivery, the store Manager is willing to offer her 15% off towards reselectionMs*** also has the option to return all of her merchandise for a full refund if she is not satisfied with her purchase.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Why the value city furniture recommend me the insurence when I purchase the product .I payed for insurence on Value City recommendation And when the problem came in the product instead of exchange .the VCF refund me the insurence amount.And now they are saying nothing is coverd now , when I purchased the product they said it will cover all kind of damage .Now why VCF is on Backfoot Now the VCF is not taking any responsibilities for product when I was purchasing that day they were very helpful , professional now they are denying everything . Again I want to exchange the couch because at the time I submit the claim I was coverd with insurence the insurence value city furniture recommend me for future problem with the product. We leave the voice message for *** *** to talk about this matter, but nobody call back .Thanks