I apologize for the delay Ms*** has experienced regarding the availability of her merchandise I was advised that Ms***’s merchandise was not delayed further and she picked up her merchandise on 07/16/ If Ms*** has any further questions or concerns she may contact me direct
On 2/13/14, Mr*** purchased the Monarch Chocolate piece sectional Mr*** received his delivery on 2/18/14.The Store Manager has set up an even exchange for Mr*** to receive a new armless loveseat on 3/3/Mr*** will receive a call 24-hours in advance to notify
him of the time frame that the delivery team will arrive at his residence to haul away the old loveseat and replace with a brand new loveseat. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information as I was unable to find an order in the Aurora, IL or the Burbank IL store location with the information providedName on Invoice Phone Number
on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
On 08/14/2015, Mr*** purchased the 6-piece StMalo Brown sectional This merchandise was delivered to Ms***’s residence on 08/29/2015.I sincerely apologize that of Mr***’s pieces arrived damaged and for any frustration that may have caused According to the notes on Mr
***’s invoice, both pieces were not scheduled and therefore; caused the delay in the anticipated exchange delivery Unfortunately, we were unable to deliver the exchange before the Holiday and Mr*** requested to return the merchandise Mr***’s merchandise was picked up for return on 9/9/2015.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 6/19/2017, Ms*** made her purchase at Value City FurnitureThe delivery of the furniture was completed on 6/23/2017.We understand Ms***’s concerns and apologize for the experience that she has had with our companyThe General Manager has been contacted regarding this issue and has
contact Ms*** to resolve the issueA new delivery will be completed on 1/30/and the Pure Promise warranty has been added to the new order.If Ms*** has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 9/27/17, Ms*** purchased Elston adjustable barstoolsThe merchandise was purchased on the American Signature website and was shipped directly to Ms***’s residence via FedEx.Upon reviewing Ms***’s complaint, I would like to inform her that no delivery fee was ever charged to Ms***With direct ship items coming directly from the vendor no delivery fee is placed on the orderWith no delivery fee being charged, in order to return the direct shipped items Ms*** must return the items to her nearest American Signature furniture., Or we can pick up the barstools for small fee. I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
I am rejecting this response because:Acceptance now Lexington Ky is not associated with the address you gave That is for Rent-a-center and they only service parts of northern and western Ky You are trying to deflect the issue onto acceptance now without accepting that Value City made the sale and it was financed through Acceptance now We were not credited correctly by Value City for the original piece of furniture that fell apart and was discontinued while under warranty, Value city encouraged us to get our financing through acceptance now, and we go into value city furniture to make our payments To state you are not associated or responsible for the actions of the company that you profit from and are allowing to do business within your establishment is a bold faced lie.
Regards,
Christina T***
I reviewed the response made by the business in reference to complaint ID ***, I was not told by manager I can reselecet at original cost, that they will give me $store creditI paid $I would like the same couch replaced for a new one
On 4/29/Mrs*** purchased the Rialto Cardinal piece sectional and the Rialto Cardinal gliding reclinerMrs*** received her furniture on 5/11/16.Mrs*** has been offered a $gift card by the General ManagerMrs*** has accepted that offerThe AcceptanceNow
representative in the store location will be in contact with Mrs*** to discuss her contract with her.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
I thought in good faith they would make the issue right, so I did not return the furnitureHowever, they keep sending me damaged furniture and are increasingly evasive, rude and non-responsive avoiding phone calls or refusing to return calls when they say they willThis will be the 4th delivery I am told is being scheduledIt does not ensure I will receive furniture in good condition
On 08/27/Ms*** purchased the piece Harbor Pointe dinette set, the Lamour Plush Queen Mattress, a Queen Smart adjustable baseThe merchandise was delivered to Ms*** on residence on 09/24/16.I have reviewed both of Ms***’s invoices and have noticed the delivery fee wasn’t refunded
on either invoiceI have refunded both delivery fees back to Ms***’s Synchrony card and she should see the refund on her next billing statement. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 9/29/2017, Mr*** made his purchase with Value City Furniture at our Rochester, NY location.I apologize that the series of events have occurred with Mr***’s order with us & we will work to the best of our abilities to ensure that Mr***’s concerns are addressedThe Market Leader,
MrWiza, has contacted Mr*** to discuss the issues & come to a resolution that appeases Mr***.Sincerely,Ashley H***
This is the bar set that was delivered and this pic was taken the day of delivery I have made two separate appointments for the tech to show up and neither time did they show upNow I am paying for this furniture that you see that clearly has this chip in it and I also showed this pic to the store. I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
On 05/22/2012, Mr*** purchased the Lexi Red piece sectional, the Turner Falls cocktail table, and the Turner 42” Entertainment consoleThe merchandise was delivered to Mr***’s residence on 05/25/After reviewing Mr***’s complaint I have confirmed that Mr*** has bonded
leather that has experienced some cracking and peeling over the course of years of him having his furnitureAn in-store credit was offered to Mr*** for him to use towards a new purchase. What I can do is also offer Mr*** an additional $in-store credit since that is the amount he paid for the warranty to add to the amount of his in-store creditThe total amount Mr*** would have towards new merchandise is $Mr*** has had his merchandise in his home for years and has depreciated in valueI apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct Sincerely, Karema Howard Phone: 888-751-Fax: [email protected]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10723491, and find the resolution is satisfactory to me I was given store credit for the furniture (minus delivery) I went to the store and picked out new furniture However they have yet to make good on the promised delivery The new delivery is now rescheduled for August 5th.
Thank you for your help
We apologize for the miscommunication in resolving Ms***’s concernsThe remaining $has been refunded to Ms***’s Synchrony cardThe total amount that is being refunded to Ms***’s account is $519.35, which is the full amount that was spent on warrantiesPer company policy, we have to process all refunds in the manner in which payment was collectedBecause Ms*** has paid off her account & it is currently closed, once the refund amount has been collected by Synchrony, a refund check will be disbursed through Synchrony Financial and mailed directly to her
On 7/12/16, Ms*** purchased the Rialto Coffee sofaThe sofa was delivered to Ms***’s residence on 7/23/16.Upon reviewing Ms***’s complaint through the Revdex.com, the General Manager has been contactedThe contract delivery service provider’s General Manager has
been in contact with Ms***An initial assessment of the damages was completed on 7/30/At this point, both of the General Managers involved are collectively working to resolve Ms***’s issueOne of these managers will be in contact with her within the next few days to discuss this matter.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I would like to request that Mr*** submit pictures to the Revdex.com of the issues he is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole
I apologize for the delay Ms*** has experienced regarding the availability of her merchandise I was advised that Ms***’s merchandise was not delayed further and she picked up her merchandise on 07/16/ If Ms*** has any further questions or concerns she may contact me direct
On 2/13/14, Mr*** purchased the Monarch Chocolate piece sectional Mr*** received his delivery on 2/18/14.The Store Manager has set up an even exchange for Mr*** to receive a new armless loveseat on 3/3/Mr*** will receive a call 24-hours in advance to notify
him of the time frame that the delivery team will arrive at his residence to haul away the old loveseat and replace with a brand new loveseat. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information as I was unable to find an order in the Aurora, IL or the Burbank IL store location with the information providedName on Invoice Phone Number
on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
On 08/14/2015, Mr*** purchased the 6-piece StMalo Brown sectional This merchandise was delivered to Ms***’s residence on 08/29/2015.I sincerely apologize that of Mr***’s pieces arrived damaged and for any frustration that may have caused According to the notes on Mr
***’s invoice, both pieces were not scheduled and therefore; caused the delay in the anticipated exchange delivery Unfortunately, we were unable to deliver the exchange before the Holiday and Mr*** requested to return the merchandise Mr***’s merchandise was picked up for return on 9/9/2015.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 6/19/2017, Ms*** made her purchase at Value City FurnitureThe delivery of the furniture was completed on 6/23/2017.We understand Ms***’s concerns and apologize for the experience that she has had with our companyThe General Manager has been contacted regarding this issue and has
contact Ms*** to resolve the issueA new delivery will be completed on 1/30/and the Pure Promise warranty has been added to the new order.If Ms*** has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 9/27/17, Ms*** purchased Elston adjustable barstoolsThe merchandise was purchased on the American Signature website and was shipped directly to Ms***’s residence via FedEx.Upon reviewing Ms***’s complaint, I would like to inform her that no delivery fee was ever charged to Ms***With direct ship items coming directly from the vendor no delivery fee is placed on the orderWith no delivery fee being charged, in order to return the direct shipped items Ms*** must return the items to her nearest American Signature furniture., Or we can pick up the barstools for small fee. I apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
No it has not been resolvedHow can I resolve it when they wont call me back?
I am rejecting this response because:Acceptance now Lexington Ky is not associated with the address you gave That is for Rent-a-center and they only service parts of northern and western Ky You are trying to deflect the issue onto acceptance now without accepting that Value City made the sale and it was financed through Acceptance now We were not credited correctly by Value City for the original piece of furniture that fell apart and was discontinued while under warranty, Value city encouraged us to get our financing through acceptance now, and we go into value city furniture to make our payments To state you are not associated or responsible for the actions of the company that you profit from and are allowing to do business within your establishment is a bold faced lie.
Regards,
Christina T***
I reviewed the response made by the business in reference to complaint ID ***, I was not told by manager I can reselecet at original cost, that they will give me $store creditI paid $I would like the same couch replaced for a new one
On 4/29/Mrs*** purchased the Rialto Cardinal piece sectional and the Rialto Cardinal gliding reclinerMrs*** received her furniture on 5/11/16.Mrs*** has been offered a $gift card by the General ManagerMrs*** has accepted that offerThe AcceptanceNow
representative in the store location will be in contact with Mrs*** to discuss her contract with her.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
I thought in good faith they would make the issue right, so I did not return the furnitureHowever, they keep sending me damaged furniture and are increasingly evasive, rude and non-responsive avoiding phone calls or refusing to return calls when they say they willThis will be the 4th delivery I am told is being scheduledIt does not ensure I will receive furniture in good condition
Here is a picture to show the defect on the sectional mentioned in the complaint. Thanks
On 08/27/Ms*** purchased the piece Harbor Pointe dinette set, the Lamour Plush Queen Mattress, a Queen Smart adjustable baseThe merchandise was delivered to Ms*** on residence on 09/24/16.I have reviewed both of Ms***’s invoices and have noticed the delivery fee wasn’t refunded
on either invoiceI have refunded both delivery fees back to Ms***’s Synchrony card and she should see the refund on her next billing statement. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 9/29/2017, Mr*** made his purchase with Value City Furniture at our Rochester, NY location.I apologize that the series of events have occurred with Mr***’s order with us & we will work to the best of our abilities to ensure that Mr***’s concerns are addressedThe Market Leader,
MrWiza, has contacted Mr*** to discuss the issues & come to a resolution that appeases Mr***.Sincerely,Ashley H***
This is the bar set that was delivered and this pic was taken the day of delivery I have made two separate appointments for the tech to show up and neither time did they show upNow I am paying for this furniture that you see that clearly has this chip in it and I also showed this pic to the store. I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
On 05/22/2012, Mr*** purchased the Lexi Red piece sectional, the Turner Falls cocktail table, and the Turner 42” Entertainment consoleThe merchandise was delivered to Mr***’s residence on 05/25/After reviewing Mr***’s complaint I have confirmed that Mr*** has bonded
leather that has experienced some cracking and peeling over the course of years of him having his furnitureAn in-store credit was offered to Mr*** for him to use towards a new purchase. What I can do is also offer Mr*** an additional $in-store credit since that is the amount he paid for the warranty to add to the amount of his in-store creditThe total amount Mr*** would have towards new merchandise is $Mr*** has had his merchandise in his home for years and has depreciated in valueI apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct Sincerely, Karema Howard Phone: 888-751-Fax: [email protected]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10723491, and find the resolution is satisfactory to me I was given store credit for the furniture (minus delivery) I went to the store and picked out new furniture However they have yet to make good on the promised delivery The new delivery is now rescheduled for August 5th.
Thank you for your help
We apologize for the miscommunication in resolving Ms***’s concernsThe remaining $has been refunded to Ms***’s Synchrony cardThe total amount that is being refunded to Ms***’s account is $519.35, which is the full amount that was spent on warrantiesPer company policy, we have to process all refunds in the manner in which payment was collectedBecause Ms*** has paid off her account & it is currently closed, once the refund amount has been collected by Synchrony, a refund check will be disbursed through Synchrony Financial and mailed directly to her
On 7/12/16, Ms*** purchased the Rialto Coffee sofaThe sofa was delivered to Ms***’s residence on 7/23/16.Upon reviewing Ms***’s complaint through the Revdex.com, the General Manager has been contactedThe contract delivery service provider’s General Manager has
been in contact with Ms***An initial assessment of the damages was completed on 7/30/At this point, both of the General Managers involved are collectively working to resolve Ms***’s issueOne of these managers will be in contact with her within the next few days to discuss this matter.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I would like to request that Mr*** submit pictures to the Revdex.com of the issues he is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole