I am not at all satisfied with the response from Value CityI wish to pursue the matter furtherThey are clearly acting fraudulently in my opinionSuch sharp practices should have been made verbally clear to me at the time of purchase
I understand Mr***’s frustrations and apologize for any frustration We are willing to offer Mr*** a $cash refund since he is unable to shop in our Stores Mr***’s refund check will be received at the Store in Gurnee Mills on 7/9/and can be mailed directly to his residence.If Mr*** has any further questions or concerns he may contact me direct
On 3/4/16, Ms*** purchased two of the Gatesway full mattress and boxspring sets, and two of the metal adjustable bed framesMs*** received delivery of the furniture on 3/11/and 3/16/16.Due to the warranty coverage that comes with the mattress sets that Ms*** purchased, any
stains or soils on the furniture automatically voids the warrantyIt is at the Store Manager’s discretion to offer Ms*** any other options outside of the warranty coverage, as our corporate policy sides with the warranty coverage of the manufacturerThe Store Manager has been contacted about the concern, and has decided to abide by the manufacturer’s warranty.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 5/08/Ms*** purchased the Lotus Black sofa loungerThe item was picked up on 5/10/at the Charlotte, NC locationWe have been in contact with the store Manager who states that he has offered Ms*** a reselection on her item, which she has acceptedMs*** has a $in-store
credit that can be utilized to reselect to anything in the storeI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### marian.h***@americansignature.com
On 4/1/2017, Mrand Mrs*** purchased the Cordelle Gray 2-piece sectional and the Cordelle Gray cocktail ottomanThe furniture was delivered to Mrand Mrs***’ residence on 4/8/2017. I have contacted the General Manager at our Columbus Delivery Center, and was notified that the
parts to complete the repairs necessary were ordered on 11/7/Please allow 4-weeks for the parts to arrive at our Delivery Center’s Service DepartmentOnce the parts have arrived, Mrand Mrs*** will be contacted to schedule a service to complete all repairs.I apologize for any inconvenience Mrand Mrs*** may have experienced. If Mrand Mrs*** have any further questions or concerns they can contact me direct. Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
Rev*** made her purchase with Value City Furniture on 11/14/The initial delivery of the furniture occurred on 12/15/2017.We understand Rev***’ concerns and apologize for the experience that she has had with our companyThe exchange of the adjustable bed frames occurred on 1/16/
and the General Manager at the Delivery Center has been made aware of the issueHe is taking actions towards investigating the behavior of the persons involved & will address accordingly.If Rev*** has any further questions or concerns, she can contact the Delivery Center at ###-###-#### or Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
Mrs*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Mrs*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Mrs*** with her complaintValue City Furniture has no
legal right to exchange, refund or alter an AcceptanceNow contractMrs*** will need to contact an AcceptanceNow representative at ###-###-#### or by mail at Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. Sincerely,Karema H***
Whether I picked up the item or had it delivered, the appropriate, customer focused thing to do would be to repair the furniture without inconveniencing meTo ask that I return the sectional to the store for one spring is absurd, and it's even more of a frustration to ask me to pay to repay a defect in your merchandise. It's sad that the organization would rather lose a customer then to repair the spring sounding issue.I'll never purchase another thing from them again because this is not the type of company I'd want to spend my money with
On 07/29/2013, Ms*** purchased the Gretchen Cream sofa, chair and cocktail ottomanThis merchandise was delivered to Ms***’s residence on 08/01/On 07/24/2015, Ms*** notified Store Personnel regarding issues with the frame on the Gretchen Cream sofaUpon receiving Ms***’s
information through the Revdex.com, I contacted the General ManagerIn the interest of customer service, the General Manager has agreed to allow Ms*** to chose new merchandise and receive a partial refundMs*** will need to go to the store to choose replacement merchandise and arrange the new deliveryThe General Manager has also advised that we are willing to work with Ms*** on the price difference for new merchandiseI would like to apologize that the store did discard of Ms***’s merchandiseMs***’s continued business is so very important to usI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 8/28/2016, Ms*** purchased the Dapper Emerald sofa, the 3-piece bar set, the Ruby Bay Queen mattress set and a queen sleep protectorThe merchandise was delivered to Ms*** residence on 9/2/2016.Upon receiving Ms*** complaint, I have refunded Ms*** *** account in
the amount of $instead of her receiving a Value City Furniture gift card.I have confirmed that Ms*** seat casings were ordered but the item has been discontinued so the part is not arriving at the storeValue City Furniture can offer Ms*** a full reselect in the amount of $With the reselect credit Ms*** would be able to select a sofa we currently have in stock for the original price she paid for the Emerald Sofa.Ms*** would have days to use her in-store creditOnce the new merchandise is delivered to Ms*** residence, Value City Furniture will pick up the defective furniture. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
On 3/20/Mr*** purchased the Ethan Cream 2-piece sectional and ottomanThe items were delivered on 3/27/and at that time, damage occurred to Mr***’s floorsI have been in touch with our Risk Management team who states that they are able to repair the floors in Mr
***’s home, and are currently requesting that the customer submit to them the stock or product number so that we may match the wood and fix the damage that has occurred to his homeMr*** may submit this information through the Revdex.com or to *** *** *** directlyI apologize for any inconvenience this may have caused Mr***If Mr*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
On 07/04/2015, Ms*** purchased a dresser from Value City Furniture This merchandise was delivered to Mr***’s residence on 07/11/2015.On 08/05/2015, Ms*** contacted
Store Personnel and advised that she was given the incorrect merchandise At this time, Store Personnel allowed Ms*** to choose a new dresser with a store credit Our records indicate that Ms*** has received a full refund for her purchase and the replacement was returned If this information is incorrect, I kindly ask Ms*** to provide additional details to resolve this inquiry.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C***@AmericanSignature.com
On 12/16/16, Ms*** purchased the Mandarin Charcoal Queen Bed, and the Canal StQueen MattressThe merchandise was delivered to Ms***'s residence on 12/20/16.I have reviewed Ms***’s invoice and we are unable to compensate Ms*** or exchange her merchandise due to Ms***
denying the merchandise and canceling her invoice Ms*** has the option of repurchasing the merchandise if she chooses. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I would like to discuss this further and contacted Ashley at ashley.h***@americansignature.com, four days ago but have not received a reply I obtained the sofa for over $in addition to warranty service Speaking with Value City employees, customers, and even viewing their BB and twitter complaints - the warranty is a complete fraud it seems How does $compensate for a damaged sofa that was received just a little over year ago? I need answers, this has been an absolute nightmare for years and I am truly hurt as a loyal customer and former employer of American Signature
I would like to request that Mrs*** submit pictures to the Revdex.com of the issues she is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole.Additionally, I would like to request that Mrs*** verify that
she purchased the Madrid piece in January 2013, as we do not see an order for the Torino
Upon receiving Mr***’s information through the Revdex.com, I contacted the General Manager In the interest of customer service, the General Manager has agreed to allow Mr*** to return the merchandise for an in-store credit Mr*** will need to go to the store to
choose replacement merchandise and arrange the exchange If Mr*** chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
Ms*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store Ms*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms*** with her complaintValue City Furniture has no legal
right to exchange, refund or alter an AcceptanceNow contractMs*** will need to contact an AcceptanceNow representative at (888) 672-or by mail at Headquarters Dr, Plano, TX Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow Sincerely, Karema Howard Phone: 888-751-Fax: [email protected]
On 4/01/Ms*** purchased two 86” English Arm custom sleeper sofas, the Madeline Beige 2-piece sectional, the Shipyard cocktail table and the Shipyard end tableThe Madeline Beige 2-piece sectional was delivered on 4/09/I have contacted the store Manager who has stated that Ms
*** is scheduled for her even exchanges and custom sofa delivery for Saturday, May I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly
I am not at all satisfied with the response from Value CityI wish to pursue the matter furtherThey are clearly acting fraudulently in my opinionSuch sharp practices should have been made verbally clear to me at the time of purchase
I understand Mr***’s frustrations and apologize for any frustration We are willing to offer Mr*** a $cash refund since he is unable to shop in our Stores Mr***’s refund check will be received at the Store in Gurnee Mills on 7/9/and can be mailed directly to his residence.If Mr*** has any further questions or concerns he may contact me direct
On 3/4/16, Ms*** purchased two of the Gatesway full mattress and boxspring sets, and two of the metal adjustable bed framesMs*** received delivery of the furniture on 3/11/and 3/16/16.Due to the warranty coverage that comes with the mattress sets that Ms*** purchased, any
stains or soils on the furniture automatically voids the warrantyIt is at the Store Manager’s discretion to offer Ms*** any other options outside of the warranty coverage, as our corporate policy sides with the warranty coverage of the manufacturerThe Store Manager has been contacted about the concern, and has decided to abide by the manufacturer’s warranty.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 5/08/Ms*** purchased the Lotus Black sofa loungerThe item was picked up on 5/10/at the Charlotte, NC locationWe have been in contact with the store Manager who states that he has offered Ms*** a reselection on her item, which she has acceptedMs*** has a $in-store
credit that can be utilized to reselect to anything in the storeI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### marian.h***@americansignature.com
On 4/1/2017, Mrand Mrs*** purchased the Cordelle Gray 2-piece sectional and the Cordelle Gray cocktail ottomanThe furniture was delivered to Mrand Mrs***’ residence on 4/8/2017. I have contacted the General Manager at our Columbus Delivery Center, and was notified that the
parts to complete the repairs necessary were ordered on 11/7/Please allow 4-weeks for the parts to arrive at our Delivery Center’s Service DepartmentOnce the parts have arrived, Mrand Mrs*** will be contacted to schedule a service to complete all repairs.I apologize for any inconvenience Mrand Mrs*** may have experienced. If Mrand Mrs*** have any further questions or concerns they can contact me direct. Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
Rev*** made her purchase with Value City Furniture on 11/14/The initial delivery of the furniture occurred on 12/15/2017.We understand Rev***’ concerns and apologize for the experience that she has had with our companyThe exchange of the adjustable bed frames occurred on 1/16/
and the General Manager at the Delivery Center has been made aware of the issueHe is taking actions towards investigating the behavior of the persons involved & will address accordingly.If Rev*** has any further questions or concerns, she can contact the Delivery Center at ###-###-#### or Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
Mrs*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store.Mrs*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Mrs*** with her complaintValue City Furniture has no
legal right to exchange, refund or alter an AcceptanceNow contractMrs*** will need to contact an AcceptanceNow representative at ###-###-#### or by mail at Headquarters Dr, Plano, TX 75025.Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow. Sincerely,Karema H***
Whether I picked up the item or had it delivered, the appropriate, customer focused thing to do would be to repair the furniture without inconveniencing meTo ask that I return the sectional to the store for one spring is absurd, and it's even more of a frustration to ask me to pay to repay a defect in your merchandise. It's sad that the organization would rather lose a customer then to repair the spring sounding issue.I'll never purchase another thing from them again because this is not the type of company I'd want to spend my money with
On 07/29/2013, Ms*** purchased the Gretchen Cream sofa, chair and cocktail ottomanThis merchandise was delivered to Ms***’s residence on 08/01/On 07/24/2015, Ms*** notified Store Personnel regarding issues with the frame on the Gretchen Cream sofaUpon receiving Ms***’s
information through the Revdex.com, I contacted the General ManagerIn the interest of customer service, the General Manager has agreed to allow Ms*** to chose new merchandise and receive a partial refundMs*** will need to go to the store to choose replacement merchandise and arrange the new deliveryThe General Manager has also advised that we are willing to work with Ms*** on the price difference for new merchandiseI would like to apologize that the store did discard of Ms***’s merchandiseMs***’s continued business is so very important to usI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 8/28/2016, Ms*** purchased the Dapper Emerald sofa, the 3-piece bar set, the Ruby Bay Queen mattress set and a queen sleep protectorThe merchandise was delivered to Ms*** residence on 9/2/2016.Upon receiving Ms*** complaint, I have refunded Ms*** *** account in
the amount of $instead of her receiving a Value City Furniture gift card.I have confirmed that Ms*** seat casings were ordered but the item has been discontinued so the part is not arriving at the storeValue City Furniture can offer Ms*** a full reselect in the amount of $With the reselect credit Ms*** would be able to select a sofa we currently have in stock for the original price she paid for the Emerald Sofa.Ms*** would have days to use her in-store creditOnce the new merchandise is delivered to Ms*** residence, Value City Furniture will pick up the defective furniture. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
On 3/20/Mr*** purchased the Ethan Cream 2-piece sectional and ottomanThe items were delivered on 3/27/and at that time, damage occurred to Mr***’s floorsI have been in touch with our Risk Management team who states that they are able to repair the floors in Mr
***’s home, and are currently requesting that the customer submit to them the stock or product number so that we may match the wood and fix the damage that has occurred to his homeMr*** may submit this information through the Revdex.com or to *** *** *** directlyI apologize for any inconvenience this may have caused Mr***If Mr*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
On 07/04/2015, Ms*** purchased a dresser from Value City Furniture This merchandise was delivered to Mr***’s residence on 07/11/2015.On 08/05/2015, Ms*** contacted
Store Personnel and advised that she was given the incorrect merchandise At this time, Store Personnel allowed Ms*** to choose a new dresser with a store credit Our records indicate that Ms*** has received a full refund for her purchase and the replacement was returned If this information is incorrect, I kindly ask Ms*** to provide additional details to resolve this inquiry.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C***@AmericanSignature.com
I was notified today that my credit card was refunded the full amount Thank You for all your help
On 12/16/16, Ms*** purchased the Mandarin Charcoal Queen Bed, and the Canal StQueen MattressThe merchandise was delivered to Ms***'s residence on 12/20/16.I have reviewed Ms***’s invoice and we are unable to compensate Ms*** or exchange her merchandise due to Ms***
denying the merchandise and canceling her invoice Ms*** has the option of repurchasing the merchandise if she chooses. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I would like to discuss this further and contacted Ashley at ashley.h***@americansignature.com, four days ago but have not received a reply I obtained the sofa for over $in addition to warranty service Speaking with Value City employees, customers, and even viewing their BB and twitter complaints - the warranty is a complete fraud it seems How does $compensate for a damaged sofa that was received just a little over year ago? I need answers, this has been an absolute nightmare for years and I am truly hurt as a loyal customer and former employer of American Signature
I would like to request that Mrs*** submit pictures to the Revdex.com of the issues she is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole.Additionally, I would like to request that Mrs*** verify that
she purchased the Madrid piece in January 2013, as we do not see an order for the Torino
Upon receiving Mr***’s information through the Revdex.com, I contacted the General Manager In the interest of customer service, the General Manager has agreed to allow Mr*** to return the merchandise for an in-store credit Mr*** will need to go to the store to
choose replacement merchandise and arrange the exchange If Mr*** chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
Ms*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture store Ms*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms*** with her complaintValue City Furniture has no legal
right to exchange, refund or alter an AcceptanceNow contractMs*** will need to contact an AcceptanceNow representative at (888) 672-or by mail at Headquarters Dr, Plano, TX Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow Sincerely, Karema Howard Phone: 888-751-Fax: [email protected]
On 4/01/Ms*** purchased two 86” English Arm custom sleeper sofas, the Madeline Beige 2-piece sectional, the Shipyard cocktail table and the Shipyard end tableThe Madeline Beige 2-piece sectional was delivered on 4/09/I have contacted the store Manager who has stated that Ms
*** is scheduled for her even exchanges and custom sofa delivery for Saturday, May I apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly