I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meAs much as I would prefer to get a full refund, I hope that this amount will cover the replacement of the damaged part if they still sell it in the store. Thank you and I greatly appreciate your help with this issuePlease let me know how I should proceed with receiving the credit
On 7/19/Ms*** purchased the 3-piece Madrid White sectional, and the Charcoal Chairside tableThe items were delivered to her home on 8/09/I have contacted the store Manager who states that they have been in contact with Ms*** to offer her the $in-store credit as a refund
check to be shipped to the storeMs*** has since been in contact with the store Manager to accept the offerThe store Manager states Ms*** can pick up her refund check on 6/8/at our *** ** locationI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact the store Manager at ###-###-#### Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Rev*** made her purchase with Value City Furniture on 11/14/The initial delivery of the furniture occurred on 12/15/2017.We understand Rev***’ concerns and apologize for the experience that she has had with our companyThe exchange of the adjustable bed frames occurred on 1/16/
and the General Manager at the Delivery Center has been made aware of the issueHe is taking actions towards investigating the behavior of the persons involved & will address accordingly.If Rev*** has any further questions or concerns, she can contact the Delivery Center at ###-###-#### or Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 4/1/16, Mrs*** purchased a Chloe Cream chaiseMrs*** received her furniture on 4/6/16.The General Manager has been contacted in reference to this issue & has reached out to Mrs*** personally Mrs*** has accepted a $discount to keep the merchandise in As-Is
conditionNo further action is necessary & MrsWeaver’s issue is considered resolved.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
On 5/08/Ms*** purchased the Lotus Black sofa loungerThe item was picked up on 5/10/at the Charlotte, NC locationWe have been in contact with the store Manager who states that he has offered Ms*** a reselection on her item, which she has acceptedMs*** has a $in-store
credit that can be utilized to reselect to anything in the storeI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### marian.h***@americansignature.com
Whether I picked up the item or had it delivered, the appropriate, customer focused thing to do would be to repair the furniture without inconveniencing meTo ask that I return the sectional to the store for one spring is absurd, and it's even more of a frustration to ask me to pay to repay a defect in your merchandise. It's sad that the organization would rather lose a customer then to repair the spring sounding issue.I'll never purchase another thing from them again because this is not the type of company I'd want to spend my money with
On 3/5/2016, Mr*** made his purchase of the Legend Gray 2-piece sectionalThe furniture was delivered to Mr***’ residence on 3/16/2016.We understand Mr***’ concerns and apologize for the experience that he has had with our companyUnfortunately, Mr*** has fallen outside of the
manufacturer’s warranty and cushion resiliency is not covered by our Pure Promise extended warrantyWe would like to offer Mr*** a refund of the purchase amount of the warranty, totaling $If Mr*** accepts this offer, he can contact Customer Care at 1/888-751-and one of the agents can process the refund over the phoneHe can also contact the General Manager at our Pineville or Sardis Road North store locations at 704-571-and 704-841-4111, respectively.Sincerely,Ashley HunterPhone: 888-751-8552Fax: [email protected]
I am not at all satisfied with the response from Value CityI wish to pursue the matter furtherThey are clearly acting fraudulently in my opinionSuch sharp practices should have been made verbally clear to me at the time of purchase
On 07/29/2013, Ms*** purchased the Gretchen Cream sofa, chair and cocktail ottomanThis merchandise was delivered to Ms***’s residence on 08/01/On 07/24/2015, Ms*** notified Store Personnel regarding issues with the frame on the Gretchen Cream sofaUpon receiving Ms***’s
information through the Revdex.com, I contacted the General ManagerIn the interest of customer service, the General Manager has agreed to allow Ms*** to chose new merchandise and receive a partial refundMs*** will need to go to the store to choose replacement merchandise and arrange the new deliveryThe General Manager has also advised that we are willing to work with Ms*** on the price difference for new merchandiseI would like to apologize that the store did discard of Ms***’s merchandiseMs***’s continued business is so very important to usI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 8/28/2017, Ms*** purchased the Tempo Platinum sofa and love seat, the Conde Concrete C-Table, the Mako cocktail table and end table, and the Luxe silver 8xrugThe merchandise was delivered to Ms***’s residence on 8/31/2017.Upon reviewing Ms***’s complaint I have
contacted the store manager who has informed that American Signature has sent a certified technician to Ms***’s residence and have verified that the arm of the sofs isn’t defectiveMs*** admitted to the store that it’s a comfort issue and not a defectWe have offered to replacement cushions for the arms of Ms***’s merchandise. At this time, a refund or reselect isn’t an option for Ms*** due to her items are not defective based on the certified technicianI apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
I understand Mr***’s frustrations and apologize for any frustration We are willing to offer Mr*** a $cash refund since he is unable to shop in our Stores Mr***’s refund check will be received at the Store in Gurnee Mills on 7/9/and can be mailed directly to his residence.If Mr*** has any further questions or concerns he may contact me direct
On 07/04/2015, Ms*** purchased a dresser from Value City Furniture This merchandise was delivered to Mr***’s residence on 07/11/2015.On 08/05/2015, Ms*** contacted
Store Personnel and advised that she was given the incorrect merchandise At this time, Store Personnel allowed Ms*** to choose a new dresser with a store credit Our records indicate that Ms*** has received a full refund for her purchase and the replacement was returned If this information is incorrect, I kindly ask Ms*** to provide additional details to resolve this inquiry.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C***@AmericanSignature.com
Upon receiving Mr***’s information through the Revdex.com, I contacted the General Manager In the interest of customer service, the General Manager has agreed to allow Mr*** to return the merchandise for an in-store credit Mr*** will need to go to the store to
choose replacement merchandise and arrange the exchange If Mr*** chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10653791, and find the resolution is satisfactory to me
Regards,
James Haviland
On 02/29/16, Mr*** purchased the Orlando Gray 6-piece power reclining sectionalMs***’s merchandise was set for delivery on 03/04/On 03/02/Ms*** called Customer Care to cancel the order for the Orlando Gray 6-piece power reclining sectionalThe full refund was refunded back
to the card ending in (6622) on 03/03/Ms*** was advised that the refund does take 3-business days to receive the refund back to the accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
This case is not close because Value city has not done anything I am still stuck with the infestation sofa and chair my bill is up to date they are getting their money I have been a customer of their's for many years either I will have to take it to the next lever I want this furniture out of my home so I can get my life back togetherI called the bed bug coordinator no return callThis not a way to treat a good paying customer. Thanks
On 05/14/2011, Mr*** purchased the 2-piece Ciera Brown sectional This merchandise was delivered to Mr***’s residence on 5/21/Mr*** also purchased the 7-year Leather Protection Warranty.On 6/11/2015, Mr*** contacted Uniters NA (the warranty administrator) and
filed a claim regarding tears on the chaise and tears on sofa A Service Technician visited Mr***’s residence to access the damages. After speaking with Uniters NA on 9/11/2015, I was advised that the claim was denied as a whole due to an accumulation of damages Unfortunately, generalized or accumulated crushing, pilling, cracking, peeling, scratching or other damage from wear and tear, maintenance and/or everyday use will not be covered However, in the interest of Customer Service, we have refunded half of Mr***’s warranty purchase in the amount of $ Mr*** can expect to receive a refund check within 5-business days.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
After receiving Ms***’s rejected response, I have reached out the the General Manager to resolve Ms***’s complaintIn the interest of Customer Service the General Manager has agreed to exchange Ms***’s Bobby Brown reclinerMs*** is setup for the exchange of one Bobby Brown recliner set to exchange on 04/23/Ms*** will receive a call from Store Personnel to advise Ms*** of the timeframe for the exchangeI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meAs much as I would prefer to get a full refund, I hope that this amount will cover the replacement of the damaged part if they still sell it in the store. Thank you and I greatly appreciate your help with this issuePlease let me know how I should proceed with receiving the credit
On 7/19/Ms*** purchased the 3-piece Madrid White sectional, and the Charcoal Chairside tableThe items were delivered to her home on 8/09/I have contacted the store Manager who states that they have been in contact with Ms*** to offer her the $in-store credit as a refund
check to be shipped to the storeMs*** has since been in contact with the store Manager to accept the offerThe store Manager states Ms*** can pick up her refund check on 6/8/at our *** ** locationI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact the store Manager at ###-###-#### Sincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Rev*** made her purchase with Value City Furniture on 11/14/The initial delivery of the furniture occurred on 12/15/2017.We understand Rev***’ concerns and apologize for the experience that she has had with our companyThe exchange of the adjustable bed frames occurred on 1/16/
and the General Manager at the Delivery Center has been made aware of the issueHe is taking actions towards investigating the behavior of the persons involved & will address accordingly.If Rev*** has any further questions or concerns, she can contact the Delivery Center at ###-###-#### or Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
On 4/1/16, Mrs*** purchased a Chloe Cream chaiseMrs*** received her furniture on 4/6/16.The General Manager has been contacted in reference to this issue & has reached out to Mrs*** personally Mrs*** has accepted a $discount to keep the merchandise in As-Is
conditionNo further action is necessary & MrsWeaver’s issue is considered resolved.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct
On 5/08/Ms*** purchased the Lotus Black sofa loungerThe item was picked up on 5/10/at the Charlotte, NC locationWe have been in contact with the store Manager who states that he has offered Ms*** a reselection on her item, which she has acceptedMs*** has a $in-store
credit that can be utilized to reselect to anything in the storeI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### marian.h***@americansignature.com
Whether I picked up the item or had it delivered, the appropriate, customer focused thing to do would be to repair the furniture without inconveniencing meTo ask that I return the sectional to the store for one spring is absurd, and it's even more of a frustration to ask me to pay to repay a defect in your merchandise. It's sad that the organization would rather lose a customer then to repair the spring sounding issue.I'll never purchase another thing from them again because this is not the type of company I'd want to spend my money with
On 3/5/2016, Mr*** made his purchase of the Legend Gray 2-piece sectionalThe furniture was delivered to Mr***’ residence on 3/16/2016.We understand Mr***’ concerns and apologize for the experience that he has had with our companyUnfortunately, Mr*** has fallen outside of the
manufacturer’s warranty and cushion resiliency is not covered by our Pure Promise extended warrantyWe would like to offer Mr*** a refund of the purchase amount of the warranty, totaling $If Mr*** accepts this offer, he can contact Customer Care at 1/888-751-and one of the agents can process the refund over the phoneHe can also contact the General Manager at our Pineville or Sardis Road North store locations at 704-571-and 704-841-4111, respectively.Sincerely,Ashley HunterPhone: 888-751-8552Fax: [email protected]
I am not at all satisfied with the response from Value CityI wish to pursue the matter furtherThey are clearly acting fraudulently in my opinionSuch sharp practices should have been made verbally clear to me at the time of purchase
On 07/29/2013, Ms*** purchased the Gretchen Cream sofa, chair and cocktail ottomanThis merchandise was delivered to Ms***’s residence on 08/01/On 07/24/2015, Ms*** notified Store Personnel regarding issues with the frame on the Gretchen Cream sofaUpon receiving Ms***’s
information through the Revdex.com, I contacted the General ManagerIn the interest of customer service, the General Manager has agreed to allow Ms*** to chose new merchandise and receive a partial refundMs*** will need to go to the store to choose replacement merchandise and arrange the new deliveryThe General Manager has also advised that we are willing to work with Ms*** on the price difference for new merchandiseI would like to apologize that the store did discard of Ms***’s merchandiseMs***’s continued business is so very important to usI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 8/28/2017, Ms*** purchased the Tempo Platinum sofa and love seat, the Conde Concrete C-Table, the Mako cocktail table and end table, and the Luxe silver 8xrugThe merchandise was delivered to Ms***’s residence on 8/31/2017.Upon reviewing Ms***’s complaint I have
contacted the store manager who has informed that American Signature has sent a certified technician to Ms***’s residence and have verified that the arm of the sofs isn’t defectiveMs*** admitted to the store that it’s a comfort issue and not a defectWe have offered to replacement cushions for the arms of Ms***’s merchandise. At this time, a refund or reselect isn’t an option for Ms*** due to her items are not defective based on the certified technicianI apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
I understand Mr***’s frustrations and apologize for any frustration We are willing to offer Mr*** a $cash refund since he is unable to shop in our Stores Mr***’s refund check will be received at the Store in Gurnee Mills on 7/9/and can be mailed directly to his residence.If Mr*** has any further questions or concerns he may contact me direct
On 07/04/2015, Ms*** purchased a dresser from Value City Furniture This merchandise was delivered to Mr***’s residence on 07/11/2015.On 08/05/2015, Ms*** contacted
Store Personnel and advised that she was given the incorrect merchandise At this time, Store Personnel allowed Ms*** to choose a new dresser with a store credit Our records indicate that Ms*** has received a full refund for her purchase and the replacement was returned If this information is incorrect, I kindly ask Ms*** to provide additional details to resolve this inquiry.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C***@AmericanSignature.com
Upon receiving Mr***’s information through the Revdex.com, I contacted the General Manager In the interest of customer service, the General Manager has agreed to allow Mr*** to return the merchandise for an in-store credit Mr*** will need to go to the store to
choose replacement merchandise and arrange the exchange If Mr*** chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10653791, and find the resolution is satisfactory to me
Regards,
James Haviland
On 02/29/16, Mr*** purchased the Orlando Gray 6-piece power reclining sectionalMs***’s merchandise was set for delivery on 03/04/On 03/02/Ms*** called Customer Care to cancel the order for the Orlando Gray 6-piece power reclining sectionalThe full refund was refunded back
to the card ending in (6622) on 03/03/Ms*** was advised that the refund does take 3-business days to receive the refund back to the accountI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
This case is not close because Value city has not done anything I am still stuck with the infestation sofa and chair my bill is up to date they are getting their money I have been a customer of their's for many years either I will have to take it to the next lever I want this furniture out of my home so I can get my life back togetherI called the bed bug coordinator no return callThis not a way to treat a good paying customer. Thanks
On 05/14/2011, Mr*** purchased the 2-piece Ciera Brown sectional This merchandise was delivered to Mr***’s residence on 5/21/Mr*** also purchased the 7-year Leather Protection Warranty.On 6/11/2015, Mr*** contacted Uniters NA (the warranty administrator) and
filed a claim regarding tears on the chaise and tears on sofa A Service Technician visited Mr***’s residence to access the damages. After speaking with Uniters NA on 9/11/2015, I was advised that the claim was denied as a whole due to an accumulation of damages Unfortunately, generalized or accumulated crushing, pilling, cracking, peeling, scratching or other damage from wear and tear, maintenance and/or everyday use will not be covered However, in the interest of Customer Service, we have refunded half of Mr***’s warranty purchase in the amount of $ Mr*** can expect to receive a refund check within 5-business days.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
After receiving Ms***’s rejected response, I have reached out the the General Manager to resolve Ms***’s complaintIn the interest of Customer Service the General Manager has agreed to exchange Ms***’s Bobby Brown reclinerMs*** is setup for the exchange of one Bobby Brown recliner set to exchange on 04/23/Ms*** will receive a call from Store Personnel to advise Ms*** of the timeframe for the exchangeI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct