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Value City Furniture, Inc.

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Reviews Value City Furniture, Inc.

Value City Furniture, Inc. Reviews (1642)

According to the Store Manager, MrW*** will receive his remaining delivery fee refund Once the refund check is issued from Value City, AcceptanceNow will contact MrW*** for his refund.Sincerely,Jenna C***

We Purchased the Warranty Assured that this pamphlet with All of the Warranty Coverage Printed from Pure Promise, Representatives of *** North America LLC P.O.Box *** Riviera Beach, FL was Binding and Legal Proof of what this company offered us as customersTherefore, We feel it is unprofessional and Illegal, for this company to now present a more complete and altered version of the pamphlet given to us as consumersHad we seen or had available to us all of what their company (***)did Not CoverNot Only would we have not purchased the furniture, it would have been very clear their (*** Warranty)coverage was a Fraud and should have been reported by the store as advertisementAnd *** should Not be allowed to change their warranty coverage, simply because a Consumer Files A Claim

On 10/19/14, Mr*** purchased two of the Hunter Straw massage power reclinersThe furniture was delivered to Mr*** residence on 10/23/14.We understand Mr*** concerns & apologize for any inconveniences that have occurredThe General Manager at the store location has advised me
that MrLusis has reselected to another power recliner, and it will be delivered to the residence on 12/22/17. If MrLusis has any further questions or concerns, he can contact Customer Care at ***Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####***

I reviewed the response made by the business in
reference to complaint ID ***, and I am sending the pictures of specific issue in association to productsPlease notice that I already have sent those pictures previously! Right now, I have just added the whole picture of related item
Regards,
*** ***

On 07/03/2015, Ms*** purchased the Everett 7-piece dining set and the Cordoba Chocolate 2-piece sofa and chaiseThe merchandise was delivered to Ms***’s residence on 07/11/Ms*** notified Store Personnel regarding delivery of two wrong dining chairs and no delivery of the
Everett dining table leafMs*** also advised that the Cordoba Chocolate sofa brackets were brokenMs*** was advised that we would replace the Cordoba chocolate sofa and the two Everett dining chairsAt that time we would also deliver the Everett dining table leafIn the interest of Customer Service, the General Manager offered Ms*** a refund of $for the inconvenienceAfter speaking with Store Personnel has advised that the $refund was refunded back to Ms***’s original form of payment on 09/03/I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct

ONCE AGAIN THE COMPANY HAS FAILED TO SHOW UP TODAY(8/12/15) TO PICK UP THE BOOKCASE AFTER KB CALLED TO SCHEDULE PICK UP FOR TODAY (LAST WEEK)WHEN I CALLED THE STORE TO VERIFY WHERE THE PICK UP PERSON WAS ,I WAS TOLD THAT KB IS OUT FOR THE WEEK AND SHE DID NOT SCHEDULE IT FOR "PICK UP"I EMAILED JENA A FEW DAYS AGO AND GOT NO RESPONSE SO I LEFT A MESSAGE TODAY AS WELL.IT IS THIS TYPE OF UNPROFESSIONALISM AND DISREGUARD FOR THE CONSUMER,THAT CAUSES UNECESSARY STRESS AND INCONVENIENCE

On 9/7/14, Mrs*** purchased the Rialto Onyx piece sectional, the Cornerstone counter- height table, and of the Lisbon adjustable bar stoolsThe merchandise was picked up from the store location on 10/1/14.Upon reviewing MrsGalvis’ complaint that was filed through the RevDex.com, the General Manager of the store location was contactedCustomer Service has already been in contact with Mrs*** and has offered an in-store credit amount of $to her Mrs*** will be responsible for re-purchasing any extended warranties if she chooses to add it to her order, as well as any amount over the $that she is givenMrs*** has days to visit the store location to use the in-store credit.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct

On 04/27/2015, Ms*** purchased the Park City Chocolate reclining sofaThe merchandise was delivered to Ms***’s residence on 04/29/Ms*** contacted Store Personnel regarding the sofa loosing resiliencyMs*** was set up on a service appointment scheduled and completed on
07/20/Upon receiving Ms***’s information through the Revdex.com, I contacted the General ManagerIn the interest of customer service, the General Manager has agreed to allow Ms*** to return the merchandise for an in-store creditMs*** will need to go to the store to choose replacement merchandise and arrange the exchangeIf Ms*** choose merchandise that costs more than her original purchase, she will be responsible for paying the differenceI apologize for any inconvenience Ms.*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct

On 12/15/2013, Ms*** purchased the Rialto sleeper sectional, the piece Dimora black queen bedroom set, the piece Sanibelle queen storage bed room set, the piece Cardinal Rialto sectional, the red high heel shoe chairs, the piece Axis black ottoman, and Maximum black chaise’sThe
merchandise was delivered to Ms***’s residence on 12/27/and 01/13/2013.After receiving Ms***’s complaint I would like to offer her an in store credit of $Unfortunately cracking and peeling is not covered under the fabric warranty and is considered wear and tear, there would be no way to repair the Ms***’s merchandise I am offering a percentage of Ms***’s original purchase and the warranty back to her to pick out a new sectional If Ms***’s chooses to accept the credit she has days to use the creditMs***’s would not be responsible for another delivery fee and may use any current promotions we have on her new order if her purchase qualifies. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct

This company has made no attempt to resolve this matter satisfactorilyThey have lied to me repeatedly with claims of discounts and refunds (I did receive ONE of the promised refunds of approximately $70) I was promised gift cards that were 'being put in the mail as we spoke'I have taken time off because I was promised various delivery times and of course all of these dates were liesTo say that my order needed to be re-placed leads me to believe that the order was never placed to begin withEven quality furniture stores deliver custom made furniture in 6-weeks and Value City furniture is taking wells over WEEKS to deliver my furnitureI was ready to cancel my order and place a new order with a reputable furniture store, but I was assured that my sofas would be delivered well before AugustI should have know better than to believe them, but I am a trusting person and I also didn't want my living room sitting empty while we waited for trustworthy people to deliver new furniture in 6-weeksAt this point Value City really needs to offer significant financial retribution in order for this to be even semi-remotely resolved

At this time Value City *** would not be able to replace Ms*** sofa If Ms*** is not satisfied with the results of her service she may dispute her claim with Uniters Ms*** would have to contact Uniters directly to do so###-###-####.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact Uniters direct

The invoice which Mr*** is referencing is under the name of *** ***On 05/17/2015, Ms*** purchased the Soho Cobblestone 2-piece sectional, double ottoman with tray and the Townsend TV standMr*** was advised in reference to Ms***’s order that the chaise of the
Soho Cobblestone 2-piece sectional is on backorder and is scheduled for delivery on 06/12/Ms*** can expect delivery of her other items on 06/05/We understand that time is very valuable and strive to make every shopping experience EASY for our CustomersMr*** has been advised that Ms*** will receive a $gift card for the inconvenience and frustration associated with her orderI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct

On 11/28/2014, Ms*** purchased the PC White leaning bookshelf and the 4-piece Monarch Chocolate sectional This merchandise was delivered to Ms***’s residence on 12/05/ Ms*** also purchased the 5-year Pure Promise warranty.In the interest of customer service, I have
requested the Store in Bear, DE order new cushion cores for Ms*** Once the cores have been received, typically within 8-weeks; Ms*** will receive a call to schedule service for installment of the new cushions. In the meantime, I have scheduled service with Palladio (our service provider) to repair the chaise arm Ms*** should expect to receive a call to schedule service within 48-business hours. Additionally, I have attached Ms***’s Pure Promise warranty documentation to this complaint for further review I would like to respectfully advise Ms*** of the service agreement Under the section “If You Need Service” call the Service Center or please visit our website at www.unitersna.com within fifteen (15) days from the date you discovered the damage Claims submitted after the expiration date or outside of the reporting time period of your Plan will not be accepted.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct

On 02/23/2015, Ms*** purchased the Big Softie 6-piece sectionalThe merchandise was delivered to Ms***’s residenceOn 2/26/Ms*** notified Store Personnel regarding damage to the Big Softie wedgeMs*** was notified that we would exchange the Big Softie wedge on 03/03/
On 03/03/Ms*** was rescheduled due to a system errorOn 01/15/2016, Ms*** notified Store Personnel regarding the product specifications of the Big Softie 6-piece sectionalAfter receiving Ms***’s Revdex.com complaint the General Manager has agreed to exchange Ms***s Big Softie WedgeMs*** can anticipate the exchange at her residence scheduled for 03/03/I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R*** Phone: ###-###-#### Ext: ***# Fax: ###-###-#### [email protected]

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

On 09/24/2015, Ms*** purchased the Wilshire Cream loveseat and a Steel 8xshag rugThe merchandise was delivered to Ms***’s residence on 09/25/After receiving Ms***’s Revdex.com complaint the General Manager contacted Ms***The General Manager has offered
Ms*** an exchange of the Wilshire Cream loveseatMs*** can anticipate delivery of the Wilshire Cream loveseat set for today 02/26/I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct

After reviewing Ms***’s receipts and invoice the only thing that was not returned was a bed frame that cost $The issue’s she’ been having was with the mattress and that is what was picked up and all of her funds for the mattress were refunded back to Ms*** I again apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct

From: Darla S*** *** Sent: Tuesday, January 24, 6:PMTo: Revdex.com; [email protected]: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #11949980. After speaking to *** from ***, he stated that Value City Furniture is responsible for the ordering and delivery of my furniture and that I should talk to themOlive gave be a filing number after he placed a call to Value City to leave a message with *** *** ***The filing number was I was told if I did not hear from someone within hours that I could call them back

[To assist us in bOn May 17, 2016, a package with the part was left at my front door. However, no one from Value City contacted me to inform me that the part would be delivered to my homeThe part just showed up at my front doorThe part in setting in my house, because no one from Value City as scheduled a date and time to come to my home to install the part on my chair. As such, the response that Value City sent to the Revdex.com is not true. My complaint still has not been resolved. I expect for someone from Value City to contact me to schedule a date and time to come to my house to install the part. Please contact Value City regarding this matter for immediate resolution

Good Morning,Yes, I have decided to settle for a lessor SKU/item#Nikki, by ONEPlease see below, for further details-Effective seven (7) years from the original date you take delivery of your new furniture -All Accidental Stains -Rips, Tears or Burns -Cracking or Peeling of Top Grain Leather in Seating Area-Cracking or Peeling of All LeatherLeather-TouchBiCastBondedVinyl in Non-Seating Area.Yes, my sectional sofa furniture did in fact sustained all of the above; Stains of discoloration, Rips, Tears, Cracking and Peeling, but no BurnsI choose the heading "Cracking and Peeling" just to get to the pointI also, provided photos per your request for clarifications, as I described above.Since, American Signature Furniture is refusing a full refundAnd I have made a second request equivalent to the replacement cost of my initial purchase $sku#( piece, Power Reclining Sectional with Recliner and Left-Facing Chaise) although, mine have power recliners I was willing to settle for one powered recliner out of the 6-piece set.In conclusion, regarding the warranty, I type the wrong information an errorTherefore, I've clarified the warranty bullet points and submitted a copy of the brochureSecond, at this time I am willing to settle for a lessor package as per your former employee's agreement.."You can go to purchasing store, or choose a item online and provide me the SKU/Item#." Rather than choosing SKU/item#with power recliners, or SKU/item #with power reclinersI will simplify this matter and settle for the 4-piece set, SKU/item# right-facing chaise-taupeFor the record, the sales person assured us that the furniture was all leather, with the exception of the none seating (back side)He said, "What you don't see is not leather".Lastly, you are welcome to pithe damaged furniture as seen on the photos you previously requested

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