I rejected the response simply because while I was contacted, there was still no resolutionShe told me that she would use that information with future customersMy hopes were that she would make ME as a customer satisfiedI am essentially in the exact situation that I started inI work in the customer service industry and if that were me I would do everything in my power to make the customer happyIsn't that the point?
I was promised that this would be fixed or they would be replaced! $is gonna do anything the couches are broke I would like them replaced I was sent to the warranty company months ago and still cannot get them fixed or replaced I keep being ignored! I am vary unhappy with this because I’ve been trying for months and months to get this resolved and have been treated with such disrespectI payed for a warrant to get the FIX OR REPLACED if broke if I was told at the beginning it wasn’t gonna happen I would have never to to this company for the couches!
On 06/03/Mr*** purchased the piece Skyler Dinette set, the piece Ciera Gray sectional, the Queen Casa Moda bed, and the Beautysleep Queen mattress The merchandise was delivered to Mr***’s residence on 06/08/2011.After receiving Mr***’s complaint I have made direct contact
with the store manager and have been advised American Signature will not be able to fully replace Mr***’s sofaCracking and peeling is considered wear and tear and as a courtesy we were able to exchange Mr***’s chaise in Due to the item no longer being in our inventory there is no possible way to replace the sofa as wellAmerican Signature can offer an in-store credit of $to Mr*** towards new merchandise in the store.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 04/10/2014, Ms*** purchased the October Brown 2-piece livingroom set This merchandise was delivered to Ms***’s residence on 04/11/2014.Unfortunately, discoloration is not considered a manufacturer defect by the manufacturer and will not be covered under the 1-year warranty,
which expired on 04/11/ Additionally, any product not recommended by the manufacturer specifically for the merchandise may not be used as it may further damage the product and/or void the warranty.However, in the interest of customer service, the General Manager has agreed to allow Ms*** to return the merchandise for a prorated in-store credit of $plus tax Ms*** will need to go to the store to choose replacement merchandise and arrange the exchange Ms*** will be responsible for paying the difference and for any extended warranties desired.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
I was unable to locate an invoice for *** *** regarding his complaintIn order to investigate his complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf *** *** has any further questions or concerns he may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
The technician said he did not have the right color red to repair the damageNow it's not covered under the warranty? The technician should have stated that when he was in my home
To whom it may concern,On Dec 2015, I filed a complaint to your office regarding Value City FurnitureI allow them to hire someone of there choosing to come out to repair my hardwood flooringThe person they sent out is not license and also did not fixed my flooringTheir manage Marcus came out on Jan and after the job on 15Jan and notice the handy person did the job did a terrible job with my flooringI follow up afterward to find out how Value City is going to handle fixing my flooringI spoke with MrMarcus today 29Jan he told me he didn't have an answerI told him that need to compensate me so I can get a professional to come out to fix my flooringI gave them an offer in the beginningI really want to get this resolve Thank you
On 11/14/purchased the Camelot Gray King bed and an Adjustable Bed FrameThe merchandise was delivered to Ms***’s residence on 11/21/On 05/01/2015, Ms*** notified Store Personnel regarding the rails collapsing on the Camelot Gray King bedAt that time Ms*** was set up for
service and repair to repair the Adjustable Bed FrameThe service and repair was completed on 05/13/In the interest of Customer Service, the General Manager has offered to exchange Ms***’s Adjustable Bed FrameMs*** can anticipate delivery of the exchange merchandise at her residence on 09/28/I apologize for any inconvenience MrGreer may have experiencedIf MrGreer has any further questions or concerns he may contact me direct
On 2/18/2018, Ms*** purchased the Riviera nightstand and the Riviera chestThe chest was delivered on 2/24/Ms*** never received the nightstand.We understand Ms***’s frustrations and apologize for any inconveniences caused by our companyMs*** was refunded $on
3/7/due to the error with the nightstand. If Ms*** has any questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####[email protected]
On 11/29/2013, Mr*** purchased the piece Commander Gray sectionalThe merchandise was delivered to Mr***’s residence on 12/08/2013.I would like to inform Mr*** that the customer care representative by the name of Bentley is no longer with the company so that would be the
reason Mr*** didn’t receive a response through email. At this time an in-store credit of $1,is what American Signature can offer to Mr***Cracking and peeling is only covered in non-seated areas with the warranty that Mr*** purchasedAt this time cracking and peeling in the seated areas are not covered but is an issue that we would like to resolve with Mr***At this time, neither a full replacement nor a refund will be given to Mr*** If Mr*** chooses to accept the in-store credit he would have additional days to use the credit.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
Mr*** was directed to contact Uniters to reinstate the claim so that a service technician can visit his residence to properly service the furnitureAccording to Uniters, correspondence has been mailed to Mr*** regarding the status of his claimIn the correspondence, it is said to state that he would have needed to respond within days in order to re-open the claimSince that time has lapsed, while he can still file claims, he will not be able to receive service on the chaise portion of his furniture until the issue that was not addressed is repaired. Mr*** can contact Uniters at ###-###-#### to file a dispute against this decision
On 08/30/2014, Ms*** purchased the Ashworth White 6-piece king bedroom setThe merchandise was delivered to Ms***’s residence on 09/03/On 05/18/2015, Ms*** notified Store Personnel that the hinges broke off of the Ashworth White lingerie chestStore Personnel sent out
a service technician to Ms***’s residence on 05/23/Ms*** was advised by Store Personnel that we would order the parts to repair the lingerie chestAfter speaking with the General Manager has advised the parts have arrived at the storeMs *** is set up to have the hinges replaced on 07/17/I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 12/01/2013, Ms*** purchased the 3-piece Casino White livingroom set This merchandise was delivered to Ms***’s residence on 12/02/ Ms*** also purchased the 7-year Leather Protection Warranty. Unfortunately, structural issues are not covered under the Leather
Protection Warranty I have attached the details of this warranty for Ms***’s convenience An extended Manufacturer’s Warranty was not purchased and therefore; Ms*** only had the one year Manufacturer Warranty on her merchandise, which expired on 12/02/ Due to the fact that Ms*** is outside of her warranty coverage period, we will be unable to order all new legs at zero cost If Ms*** would like to purchase new legs, she may contact the Store at ###-###-####.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C***@AmericanSignature.com
On 02/15/2014, Mr*** purchased the piece Avenger Wheat Living Room Set The merchandise was delivered to Mr***’s residence on 04/29/2014.After reviewing Mr***’s complaint I have confirmed that he has spoken with Management at our corporate office and was offered an in-store credit
of $The amount given back to Mr*** is a prorated amount of his original purchase Due to Mr*** having his merchandise since we are unable to offer a full refund I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct. Sincerely,Ashley H***Phone: ###-###-#### Ext: ***Fax: ###-###-####***
On 03/08/2012, Mr*** purchased the Grove Park Mocha sofa and the 7-piece Vero king bedroom set This merchandise was delivered to Mr***’s residence on 4/14/ Mr*** also purchased the 7-year Fabric Protection warranty as well as the 3-year Extended Protection
Plan.On 1/4/2016, Mr*** contacted our Customer Care Team and advised that the frame has broken on the sofa Unfortunately, Mr*** does not have a limited lifetime warranty and structural damages covered under the 3-year Extended Protection Plan had expired on 4/14/ I apologize for any inconvenience Mr*** may have experienced and understand his frustrations Mr***’s warranty has expired in regards to structural damage and is no longer serviceable However, Mr*** still is eligible to file a claim under his Fabric Protection Warranty
On 9/7/13, Mr*** purchased the Maverick Brown piece living room set and the Audra cocktail tableMr*** received his furniture on 9/11/13.Upon receiving Mr***’s information through the Revdex.com, I contacted the General Manager In the interest of
customer service, the General Manager has agreed to allow Mr*** to return the merchandise for an in-store credit Mr*** will need to go to the store to choose replacement merchandise and arrange the exchange prior to 9/15/ If Mr*** chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I rejected the response simply because while I was contacted, there was still no resolutionShe told me that she would use that information with future customersMy hopes were that she would make ME as a customer satisfiedI am essentially in the exact situation that I started inI work in the customer service industry and if that were me I would do everything in my power to make the customer happyIsn't that the point?
I was promised that this would be fixed or they would be replaced! $is gonna do anything the couches are broke I would like them replaced I was sent to the warranty company months ago and still cannot get them fixed or replaced I keep being ignored! I am vary unhappy with this because I’ve been trying for months and months to get this resolved and have been treated with such disrespectI payed for a warrant to get the FIX OR REPLACED if broke if I was told at the beginning it wasn’t gonna happen I would have never to to this company for the couches!
On 06/03/Mr*** purchased the piece Skyler Dinette set, the piece Ciera Gray sectional, the Queen Casa Moda bed, and the Beautysleep Queen mattress The merchandise was delivered to Mr***’s residence on 06/08/2011.After receiving Mr***’s complaint I have made direct contact
with the store manager and have been advised American Signature will not be able to fully replace Mr***’s sofaCracking and peeling is considered wear and tear and as a courtesy we were able to exchange Mr***’s chaise in Due to the item no longer being in our inventory there is no possible way to replace the sofa as wellAmerican Signature can offer an in-store credit of $to Mr*** towards new merchandise in the store.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 04/10/2014, Ms*** purchased the October Brown 2-piece livingroom set This merchandise was delivered to Ms***’s residence on 04/11/2014.Unfortunately, discoloration is not considered a manufacturer defect by the manufacturer and will not be covered under the 1-year warranty,
which expired on 04/11/ Additionally, any product not recommended by the manufacturer specifically for the merchandise may not be used as it may further damage the product and/or void the warranty.However, in the interest of customer service, the General Manager has agreed to allow Ms*** to return the merchandise for a prorated in-store credit of $plus tax Ms*** will need to go to the store to choose replacement merchandise and arrange the exchange Ms*** will be responsible for paying the difference and for any extended warranties desired.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
There is still no resolution in terms of unauthorized payment(s) by the merchant
I was unable to locate an invoice for *** *** regarding his complaintIn order to investigate his complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf *** *** has any further questions or concerns he may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
The technician said he did not have the right color red to repair the damageNow it's not covered under the warranty? The technician should have stated that when he was in my home
To whom it may concern,On Dec 2015, I filed a complaint to your office regarding Value City FurnitureI allow them to hire someone of there choosing to come out to repair my hardwood flooringThe person they sent out is not license and also did not fixed my flooringTheir manage Marcus came out on Jan and after the job on 15Jan and notice the handy person did the job did a terrible job with my flooringI follow up afterward to find out how Value City is going to handle fixing my flooringI spoke with MrMarcus today 29Jan he told me he didn't have an answerI told him that need to compensate me so I can get a professional to come out to fix my flooringI gave them an offer in the beginningI really want to get this resolve Thank you
I just recently received payment via *** money transfer on April 6, Thank you Revdex.com
On 11/14/purchased the Camelot Gray King bed and an Adjustable Bed FrameThe merchandise was delivered to Ms***’s residence on 11/21/On 05/01/2015, Ms*** notified Store Personnel regarding the rails collapsing on the Camelot Gray King bedAt that time Ms*** was set up for
service and repair to repair the Adjustable Bed FrameThe service and repair was completed on 05/13/In the interest of Customer Service, the General Manager has offered to exchange Ms***’s Adjustable Bed FrameMs*** can anticipate delivery of the exchange merchandise at her residence on 09/28/I apologize for any inconvenience MrGreer may have experiencedIf MrGreer has any further questions or concerns he may contact me direct
On 2/18/2018, Ms*** purchased the Riviera nightstand and the Riviera chestThe chest was delivered on 2/24/Ms*** never received the nightstand.We understand Ms***’s frustrations and apologize for any inconveniences caused by our companyMs*** was refunded $on
3/7/due to the error with the nightstand. If Ms*** has any questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####[email protected]
On 11/29/2013, Mr*** purchased the piece Commander Gray sectionalThe merchandise was delivered to Mr***’s residence on 12/08/2013.I would like to inform Mr*** that the customer care representative by the name of Bentley is no longer with the company so that would be the
reason Mr*** didn’t receive a response through email. At this time an in-store credit of $1,is what American Signature can offer to Mr***Cracking and peeling is only covered in non-seated areas with the warranty that Mr*** purchasedAt this time cracking and peeling in the seated areas are not covered but is an issue that we would like to resolve with Mr***At this time, neither a full replacement nor a refund will be given to Mr*** If Mr*** chooses to accept the in-store credit he would have additional days to use the credit.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThank you Revdex.com
Mr*** was directed to contact Uniters to reinstate the claim so that a service technician can visit his residence to properly service the furnitureAccording to Uniters, correspondence has been mailed to Mr*** regarding the status of his claimIn the correspondence, it is said to state that he would have needed to respond within days in order to re-open the claimSince that time has lapsed, while he can still file claims, he will not be able to receive service on the chaise portion of his furniture until the issue that was not addressed is repaired. Mr*** can contact Uniters at ###-###-#### to file a dispute against this decision
On 08/30/2014, Ms*** purchased the Ashworth White 6-piece king bedroom setThe merchandise was delivered to Ms***’s residence on 09/03/On 05/18/2015, Ms*** notified Store Personnel that the hinges broke off of the Ashworth White lingerie chestStore Personnel sent out
a service technician to Ms***’s residence on 05/23/Ms*** was advised by Store Personnel that we would order the parts to repair the lingerie chestAfter speaking with the General Manager has advised the parts have arrived at the storeMs *** is set up to have the hinges replaced on 07/17/I apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 12/01/2013, Ms*** purchased the 3-piece Casino White livingroom set This merchandise was delivered to Ms***’s residence on 12/02/ Ms*** also purchased the 7-year Leather Protection Warranty. Unfortunately, structural issues are not covered under the Leather
Protection Warranty I have attached the details of this warranty for Ms***’s convenience An extended Manufacturer’s Warranty was not purchased and therefore; Ms*** only had the one year Manufacturer Warranty on her merchandise, which expired on 12/02/ Due to the fact that Ms*** is outside of her warranty coverage period, we will be unable to order all new legs at zero cost If Ms*** would like to purchase new legs, she may contact the Store at ###-###-####.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C***@AmericanSignature.com
On 02/15/2014, Mr*** purchased the piece Avenger Wheat Living Room Set The merchandise was delivered to Mr***’s residence on 04/29/2014.After reviewing Mr***’s complaint I have confirmed that he has spoken with Management at our corporate office and was offered an in-store credit
of $The amount given back to Mr*** is a prorated amount of his original purchase Due to Mr*** having his merchandise since we are unable to offer a full refund I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct. Sincerely,Ashley H***Phone: ###-###-#### Ext: ***Fax: ###-###-####***
On 03/08/2012, Mr*** purchased the Grove Park Mocha sofa and the 7-piece Vero king bedroom set This merchandise was delivered to Mr***’s residence on 4/14/ Mr*** also purchased the 7-year Fabric Protection warranty as well as the 3-year Extended Protection
Plan.On 1/4/2016, Mr*** contacted our Customer Care Team and advised that the frame has broken on the sofa Unfortunately, Mr*** does not have a limited lifetime warranty and structural damages covered under the 3-year Extended Protection Plan had expired on 4/14/ I apologize for any inconvenience Mr*** may have experienced and understand his frustrations Mr***’s warranty has expired in regards to structural damage and is no longer serviceable However, Mr*** still is eligible to file a claim under his Fabric Protection Warranty
On 9/7/13, Mr*** purchased the Maverick Brown piece living room set and the Audra cocktail tableMr*** received his furniture on 9/11/13.Upon receiving Mr***’s information through the Revdex.com, I contacted the General Manager In the interest of
customer service, the General Manager has agreed to allow Mr*** to return the merchandise for an in-store credit Mr*** will need to go to the store to choose replacement merchandise and arrange the exchange prior to 9/15/ If Mr*** chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct