I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@americansignature.com
In the interest of customer service, the General Manager has agreed to allow Ms*** to return the merchandise for an in-store creditMs*** is past the timeframe to allow a full refundMs*** can use the full in store credit to choose new merchandiseIf Ms*** choose
merchandise over the credit amount she will be responsible for the differenceI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 06/06/*** *** made a purchase of a piece living room set, -Maverick brown from value city furniture, Mr***’s furniture was delivered on 06/13/We received a call on 06/06/from Mr*** at the corporate office stating that his claim with the warranty
company was denied due to peeling, since the warranty company doesn’t cover peeling, he was asked to send over pictures so that we can verify the peeling, and offer him an in store credit, and the pictures were never received. I apologize for any inconvenience *** *** may have experienced with the peeling of his furniture, as a result of the warranty company not being able to offer any assistance for the peeling, Value City furniture would like to offer Mr*** $as an in store credit towards another living room set If Mr*** has any further questions or concerns he may contact me direct
On 5/28/12, Mrs*** purchased the Galveston Chocolate piece living room set, the Galveston Chocolate rocker recliner, the Colette Gray piece living room set, and the Kenzie Pearl accent chairThe merchandise was delivered to Mrs***’s residence on 7/6/12.Upon receiving Mrs
***’s information through the Revdex.com, I contacted the General Manager In the interest of customer service, the General Manager has agreed to allow Mrs*** to return the merchandise for an in-store credit Mrs*** will need to go to the store to choose replacement merchandise and arrange the exchange If Mrs*** chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns he may contact me direct
On 03/05/2017, Ms*** purchased the Spectra Black Serving BarThe merchandise is due to be delivered to Ms***’s residence on 04/01/2017After receiving Ms***’s complaint I have confirmed that Ms*** is the very first stop for delivery on 04/01/Her estimated time window is
8:30am-10:30am. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Hi.My complaint was closed due to non-action on my endMy spam filter had caught the alerts from Revdex.com.org, so I did not see themI meant to post these photos in response.Thanks,
On 2/2/16, Mr*** purchased the Winchester Ebony king bed and the Justine Plush king mattress set through the AcceptanceNow program located in the store. According to the receipt, no pick up date was scheduled for Mr***’s orderI apologize for any inconvenience that this error may
have causedIn the interest of providing exceptional customer service, the Store Manager has agreed to deliver the merchandise to Mr*** at no costThe delivery of the Winchester Ebony king bed and the Justine Plush king mattress set is scheduled for the soonest date available, which is 2/17/16.Unfortunately, Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract and we will be unable to offer any type of settlement.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 03/16/2015, Ms*** purchased the Lancer Beige glider recliner Ms*** was scheduled to pick up her merchandise on 03/19/ Unfortunately, the merchandise was delayed from the vendor and we were unable to provide Ms*** her merchandise.In the interest of Customer
Service, we offered Ms*** free delivery for her inconvenience While we understand Ms***’s frustrations we apologize that we were unable to earn her business A refund check has been sent from the Corporate Office today and Ms*** will be able to pick up her check on 04/16/2015.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 6/20/16, Mr*** purchased the Metal Saturn floor lamp and the Dark Brindle cowhide rugMr*** received his rug on 6/22/and the floor lamp on 6/25/16.Upon receiving Mr***’ complaint through the Revdex.com, the finance company has been contacted and has provided
information in regards to Mr***’ accountThis information has been translated to Mrs*** and a resolution has been reached.We sincerely apologize for the issues that Mr*** has endured throughout this processIf Mr*** has any further questions or concerns, I can be contacted directly
On 6/20/Ms*** purchased the Natasha Plush queen mattress, and the Smart Motion queen bedframeThe items were delivered to her home on 6/23/I have been in contact with Michael R** from Rapid Response regarding Ms***’s claim, who states that he has been in contact with Ms
*** and they have come to the settlement of $to be mailed to Ms***’s addressThe check will be mailed out within 2-weeksI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H***
On 03/05/2017, Mr*** purchased the Jordan Black Corner Bed, the Renew Twin Mattress, a Twin Bunkie Board and a Twin Mattress ProtectorThe merchandise was delivered to Mr***’s residence on 03/15/2017, except for the mattress protector that was delivered on 04/22/2017.After receiving Mr
***’s complaint, I have spoken with the store Manager who has advised me that the sleep protector was out of stock until 04/20/Mr*** has been contacted and a sleep protector was delivered to Mr*** on 04/22/17.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
After receiving MrsP***’s response I have made direct contact with *** *** corporate office to inquire about MrsP***’s missing checkI was informed that a check was never sent out so the corporate office have cut a check for MrsP*** and expedited the funds to her MrsP*** should be receiving a check within the next week. I apologize for any inconvenience MrsP*** may have experienced If MrsP*** has any further questions or concerns she may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
I am rejecting this response because:
The balance is not zeroOnce the submission of payment to my account for all incurred interest is credited I will accept the resolutionThank you
After speaking to our Risk Management Team, they have advised the contract delivery service has advised Ms*** to provide an estimate to take care of the repair to the front lawn at Ms***s residenceWe would like to offer our deepest apologies for the trouble you had to experienceThis situation is not ordinary and these incidents are not typical of usWe are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respectI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***. I was provided a $credit to our bill and offered a $gift card from the store location and free delivery on my next item. While I will not be visiting their store again, I appreciate the $gesture and find the resolution is satisfactory to me
I am rejecting this response because:I will not accept their answer as it will show I would be satisfied with their responseIn which I am notThe bottom of the response says k can contact them- no they can contact meIf they claim I received a call and was getting a refund on 6/why would the company contact me again on 6/to collect more money? I feel they are trying to play a game and no one in that company knows what's going and if they did they wouldn't of even had this problem in the first placeI feel the company will continue to play their games and refer to the famous line "I'm sorry" we don't have to honor price errors" which I will not accept and I have contacted and filed a claim with the attorney generals office as well as others regarding this matterSo value city furniture can respond again with their blanket sorry response that holds no real value to the situationThe Revdex.com can close the matter as they see fitI will keep all correspondence for my records along with all screenshots and emails
Regards,*** ***
Value City Furniture recognizes that this is an inconvenient situation for Mr***, and for that, we apologizeAttached Mr*** will find our warranty information that states if the mattress impression is under 2”, we are unable to do a replacementMr*** has made accusations stating that one of our technicians jumped on his bed and created the impression he now has--we are unable to verify the accusationAt this time, we are unable to replace the mattress as it does not reach the warranty minimum requirement for impressionsIf Mr*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: 888-751-Fax: 614-449-marian.h***@americansignature.com
Revdex.com NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.Revdex.com Complaint Acceptance guidelines do not allow your Revdex.com to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process We have closed the duplicate complaint and copied the additional information submitted and manually posted it to the original complaint case belowBased upon this new information we are resuming Revdex.com Dispute Resolution Services. We appreciate the patience and understanding of the parties Consumer’s Additional Information Regarding Complaint:I filed a compliant - Reference number Revdex.com Complaint *** in December, It was answered and so called resolvedI emailed two employees on 1/4/with no response to why my furniture is still not at my house. At this point I just want them to come pick up the furniture and give me my refundI Have had enoughI can understand a small portion being taken out because the furniture is now used but it is in EXCELLENT CONDITIONI don't want to deal with them anymoreAny company that wont respond to your issues is a bad oneThis was the worst experience ever.Consumer’s New Desired Resolution:I want them to come pick up the furniture and give me my refundThat it
On 09/16/2012, Mr*** purchased the Silverton Chocolate 4-piece sectional, Full 1-piece Bunkie board and the Landen Pillowtop King Mattress setMr*** also purchased the Multi Square Brown 5xrug and two Traditional Queen pillowsThe merchandise as delivered to Mr*** residence on
09/27/After receiving the Revdex.com complaint the General Manager contacted Mr*** to advise that he is set up for a service appointment on 12/26/If Mr*** will need to reschedule the service appointment he will need to contact the General Manager at ###-###-####I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
Value City made no offer to rectify my problem, such as offer to find me another item at a reduced rateI am now stuck with furniture and wall paint color that only matches the specific rug
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@americansignature.com
In the interest of customer service, the General Manager has agreed to allow Ms*** to return the merchandise for an in-store creditMs*** is past the timeframe to allow a full refundMs*** can use the full in store credit to choose new merchandiseIf Ms*** choose
merchandise over the credit amount she will be responsible for the differenceI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 06/06/*** *** made a purchase of a piece living room set, -Maverick brown from value city furniture, Mr***’s furniture was delivered on 06/13/We received a call on 06/06/from Mr*** at the corporate office stating that his claim with the warranty
company was denied due to peeling, since the warranty company doesn’t cover peeling, he was asked to send over pictures so that we can verify the peeling, and offer him an in store credit, and the pictures were never received. I apologize for any inconvenience *** *** may have experienced with the peeling of his furniture, as a result of the warranty company not being able to offer any assistance for the peeling, Value City furniture would like to offer Mr*** $as an in store credit towards another living room set If Mr*** has any further questions or concerns he may contact me direct
On 5/28/12, Mrs*** purchased the Galveston Chocolate piece living room set, the Galveston Chocolate rocker recliner, the Colette Gray piece living room set, and the Kenzie Pearl accent chairThe merchandise was delivered to Mrs***’s residence on 7/6/12.Upon receiving Mrs
***’s information through the Revdex.com, I contacted the General Manager In the interest of customer service, the General Manager has agreed to allow Mrs*** to return the merchandise for an in-store credit Mrs*** will need to go to the store to choose replacement merchandise and arrange the exchange If Mrs*** chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns he may contact me direct
On 03/05/2017, Ms*** purchased the Spectra Black Serving BarThe merchandise is due to be delivered to Ms***’s residence on 04/01/2017After receiving Ms***’s complaint I have confirmed that Ms*** is the very first stop for delivery on 04/01/Her estimated time window is
8:30am-10:30am. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Hi.My complaint was closed due to non-action on my endMy spam filter had caught the alerts from Revdex.com.org, so I did not see themI meant to post these photos in response.Thanks,
On 2/2/16, Mr*** purchased the Winchester Ebony king bed and the Justine Plush king mattress set through the AcceptanceNow program located in the store. According to the receipt, no pick up date was scheduled for Mr***’s orderI apologize for any inconvenience that this error may
have causedIn the interest of providing exceptional customer service, the Store Manager has agreed to deliver the merchandise to Mr*** at no costThe delivery of the Winchester Ebony king bed and the Justine Plush king mattress set is scheduled for the soonest date available, which is 2/17/16.Unfortunately, Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract and we will be unable to offer any type of settlement.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 03/16/2015, Ms*** purchased the Lancer Beige glider recliner Ms*** was scheduled to pick up her merchandise on 03/19/ Unfortunately, the merchandise was delayed from the vendor and we were unable to provide Ms*** her merchandise.In the interest of Customer
Service, we offered Ms*** free delivery for her inconvenience While we understand Ms***’s frustrations we apologize that we were unable to earn her business A refund check has been sent from the Corporate Office today and Ms*** will be able to pick up her check on 04/16/2015.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 6/20/16, Mr*** purchased the Metal Saturn floor lamp and the Dark Brindle cowhide rugMr*** received his rug on 6/22/and the floor lamp on 6/25/16.Upon receiving Mr***’ complaint through the Revdex.com, the finance company has been contacted and has provided
information in regards to Mr***’ accountThis information has been translated to Mrs*** and a resolution has been reached.We sincerely apologize for the issues that Mr*** has endured throughout this processIf Mr*** has any further questions or concerns, I can be contacted directly
On 6/20/Ms*** purchased the Natasha Plush queen mattress, and the Smart Motion queen bedframeThe items were delivered to her home on 6/23/I have been in contact with Michael R** from Rapid Response regarding Ms***’s claim, who states that he has been in contact with Ms
*** and they have come to the settlement of $to be mailed to Ms***’s addressThe check will be mailed out within 2-weeksI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H***
On 03/05/2017, Mr*** purchased the Jordan Black Corner Bed, the Renew Twin Mattress, a Twin Bunkie Board and a Twin Mattress ProtectorThe merchandise was delivered to Mr***’s residence on 03/15/2017, except for the mattress protector that was delivered on 04/22/2017.After receiving Mr
***’s complaint, I have spoken with the store Manager who has advised me that the sleep protector was out of stock until 04/20/Mr*** has been contacted and a sleep protector was delivered to Mr*** on 04/22/17.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
After receiving MrsP***’s response I have made direct contact with *** *** corporate office to inquire about MrsP***’s missing checkI was informed that a check was never sent out so the corporate office have cut a check for MrsP*** and expedited the funds to her MrsP*** should be receiving a check within the next week. I apologize for any inconvenience MrsP*** may have experienced If MrsP*** has any further questions or concerns she may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***
I am rejecting this response because:
The balance is not zeroOnce the submission of payment to my account for all incurred interest is credited I will accept the resolutionThank you
After speaking to our Risk Management Team, they have advised the contract delivery service has advised Ms*** to provide an estimate to take care of the repair to the front lawn at Ms***s residenceWe would like to offer our deepest apologies for the trouble you had to experienceThis situation is not ordinary and these incidents are not typical of usWe are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respectI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***. I was provided a $credit to our bill and offered a $gift card from the store location and free delivery on my next item. While I will not be visiting their store again, I appreciate the $gesture and find the resolution is satisfactory to me
I am rejecting this response because:I will not accept their answer as it will show I would be satisfied with their responseIn which I am notThe bottom of the response says k can contact them- no they can contact meIf they claim I received a call and was getting a refund on 6/why would the company contact me again on 6/to collect more money? I feel they are trying to play a game and no one in that company knows what's going and if they did they wouldn't of even had this problem in the first placeI feel the company will continue to play their games and refer to the famous line "I'm sorry" we don't have to honor price errors" which I will not accept and I have contacted and filed a claim with the attorney generals office as well as others regarding this matterSo value city furniture can respond again with their blanket sorry response that holds no real value to the situationThe Revdex.com can close the matter as they see fitI will keep all correspondence for my records along with all screenshots and emails
Regards,*** ***
Value City Furniture recognizes that this is an inconvenient situation for Mr***, and for that, we apologizeAttached Mr*** will find our warranty information that states if the mattress impression is under 2”, we are unable to do a replacementMr*** has made accusations stating that one of our technicians jumped on his bed and created the impression he now has--we are unable to verify the accusationAt this time, we are unable to replace the mattress as it does not reach the warranty minimum requirement for impressionsIf Mr*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: 888-751-Fax: 614-449-marian.h***@americansignature.com
Revdex.com NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.Revdex.com Complaint Acceptance guidelines do not allow your Revdex.com to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process We have closed the duplicate complaint and copied the additional information submitted and manually posted it to the original complaint case belowBased upon this new information we are resuming Revdex.com Dispute Resolution Services. We appreciate the patience and understanding of the parties Consumer’s Additional Information Regarding Complaint:I filed a compliant - Reference number Revdex.com Complaint *** in December, It was answered and so called resolvedI emailed two employees on 1/4/with no response to why my furniture is still not at my house. At this point I just want them to come pick up the furniture and give me my refundI Have had enoughI can understand a small portion being taken out because the furniture is now used but it is in EXCELLENT CONDITIONI don't want to deal with them anymoreAny company that wont respond to your issues is a bad oneThis was the worst experience ever.Consumer’s New Desired Resolution:I want them to come pick up the furniture and give me my refundThat it
On 09/16/2012, Mr*** purchased the Silverton Chocolate 4-piece sectional, Full 1-piece Bunkie board and the Landen Pillowtop King Mattress setMr*** also purchased the Multi Square Brown 5xrug and two Traditional Queen pillowsThe merchandise as delivered to Mr*** residence on
09/27/After receiving the Revdex.com complaint the General Manager contacted Mr*** to advise that he is set up for a service appointment on 12/26/If Mr*** will need to reschedule the service appointment he will need to contact the General Manager at ###-###-####I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
Value City made no offer to rectify my problem, such as offer to find me another item at a reduced rateI am now stuck with furniture and wall paint color that only matches the specific rug