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Value City Furniture, Inc.

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Reviews Value City Furniture, Inc.

Value City Furniture, Inc. Reviews (1642)

On 9/7/13, Mr*** purchased the Maverick Brown piece living room set and the Audra cocktail tableMr*** received his furniture on 9/11/13.Upon receiving Mr***’s information through the Revdex.com, I contacted the General Manager In the interest of
customer service, the General Manager has agreed to allow Mr*** to return the merchandise for an in-store credit Mr*** will need to go to the store to choose replacement merchandise and arrange the exchange prior to 9/15/ If Mr*** chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThank you Revdex.com

The technician said he did not have the right color red to repair the damageNow it's not covered under the warranty? The technician should have stated that when he was in my home

On 2/18/2018, Ms*** purchased the Riviera nightstand and the Riviera chestThe chest was delivered on 2/24/Ms*** never received the nightstand.We understand Ms***’s frustrations and apologize for any inconveniences caused by our companyMs*** was refunded $on
3/7/due to the error with the nightstand. If Ms*** has any questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####[email protected]

I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@americansignature.com

I am rejecting this response because:I will not accept their answer as it will show I would be satisfied with their responseIn which I am notThe bottom of the response says k can contact them- no they can contact meIf they claim I received a call and was getting a refund on 6/why would the company contact me again on 6/to collect more money? I feel they are trying to play a game and no one in that company knows what's going and if they did they wouldn't of even had this problem in the first placeI feel the company will continue to play their games and refer to the famous line "I'm sorry" we don't have to honor price errors" which I will not accept and I have contacted and filed a claim with the attorney generals office as well as others regarding this matterSo value city furniture can respond again with their blanket sorry response that holds no real value to the situationThe Revdex.com can close the matter as they see fitI will keep all correspondence for my records along with all screenshots and emails
Regards,*** ***

On 03/16/2015, Ms*** purchased the Lancer Beige glider recliner Ms*** was scheduled to pick up her merchandise on 03/19/ Unfortunately, the merchandise was delayed from the vendor and we were unable to provide Ms*** her merchandise.In the interest of Customer
Service, we offered Ms*** free delivery for her inconvenience While we understand Ms***’s frustrations we apologize that we were unable to earn her business A refund check has been sent from the Corporate Office today and Ms*** will be able to pick up her check on 04/16/2015.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct

After speaking to our Risk Management Team, they have advised the contract delivery service has advised Ms*** to provide an estimate to take care of the repair to the front lawn at Ms***s residenceWe would like to offer our deepest apologies for the trouble you had to experienceThis situation is not ordinary and these incidents are not typical of usWe are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respectI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***. I was provided a $credit to our bill and offered a $gift card from the store location and free delivery on my next item. While I will not be visiting their store again, I appreciate the $gesture and find the resolution is satisfactory to me

On 2/2/16, Mr*** purchased the Winchester Ebony king bed and the Justine Plush king mattress set through the AcceptanceNow program located in the store. According to the receipt, no pick up date was scheduled for Mr***’s orderI apologize for any inconvenience that this error may
have causedIn the interest of providing exceptional customer service, the Store Manager has agreed to deliver the merchandise to Mr*** at no costThe delivery of the Winchester Ebony king bed and the Justine Plush king mattress set is scheduled for the soonest date available, which is 2/17/16.Unfortunately, Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract and we will be unable to offer any type of settlement.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct

On 6/20/16, Mr*** purchased the Metal Saturn floor lamp and the Dark Brindle cowhide rugMr*** received his rug on 6/22/and the floor lamp on 6/25/16.Upon receiving Mr***’ complaint through the Revdex.com, the finance company has been contacted and has provided
information in regards to Mr***’ accountThis information has been translated to Mrs*** and a resolution has been reached.We sincerely apologize for the issues that Mr*** has endured throughout this processIf Mr*** has any further questions or concerns, I can be contacted directly

Revdex.com NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.Revdex.com Complaint Acceptance guidelines do not allow your Revdex.com to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process We have closed the duplicate complaint and copied the additional information submitted and manually posted it to the original complaint case belowBased upon this new information we are resuming Revdex.com Dispute Resolution Services. We appreciate the patience and understanding of the parties Consumer’s Additional Information Regarding Complaint:I filed a compliant - Reference number Revdex.com Complaint *** in December, It was answered and so called resolvedI emailed two employees on 1/4/with no response to why my furniture is still not at my house. At this point I just want them to come pick up the furniture and give me my refundI Have had enoughI can understand a small portion being taken out because the furniture is now used but it is in EXCELLENT CONDITIONI don't want to deal with them anymoreAny company that wont respond to your issues is a bad oneThis was the worst experience ever.Consumer’s New Desired Resolution:I want them to come pick up the furniture and give me my refundThat it

I apologize, my calculations were very wrongValue City Furniture can offer Ms*** an in-store credit for $That is offering 40% of her original purchase plus the amount of the year warrantyMs*** would have days to use credit and would be responsible for a new delivery cost At the time of new delivery Ms***’s current furniture would be picked up and be replaced with the new furniture.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely, Karema H***Phone: 888-751-8552Fax: 614-449-4834Karema.H***@AmericanSignature.com

Value City Furniture recognizes that this is an inconvenient situation for Mr***, and for that, we apologizeAttached Mr*** will find our warranty information that states if the mattress impression is under 2”, we are unable to do a replacementMr*** has made accusations stating that one of our technicians jumped on his bed and created the impression he now has--we are unable to verify the accusationAt this time, we are unable to replace the mattress as it does not reach the warranty minimum requirement for impressionsIf Mr*** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: 888-751-Fax: 614-449-marian.h***@americansignature.com

I was unable to locate an invoice for Mr*** regarding his complaintI have searched by the phone number and name givenThe most recent order located was through store Cheasepeake, VA in “2009”In order to investigate his complaint further, I will need additional informationName on
Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct

On 10/1/Ms*** purchased a Jazz Ebony sofa, and the 2-piece Jazz Ebony sectionalThe items were delivered to her residence on 10/4/I have spoken to the store Manager who is requesting photos of the affected merchandisePlease include four well-lit photos of the damage, and one photo
of each piece in its entiretyOnce the photos are submitted, we will review them and come back with a resolutionI apologize for any inconvenience this may have caused Ms***If Ms*** has any further questions, she may contact her local store at ###-###-####Sincerely, Marian H***

Hi.My complaint was closed due to non-action on my endMy spam filter had caught the alerts from Revdex.com.org, so I did not see themI meant to post these photos in response.Thanks,

After receiving MrsP***’s response I have made direct contact with *** *** corporate office to inquire about MrsP***’s missing checkI was informed that a check was never sent out so the corporate office have cut a check for MrsP*** and expedited the funds to her MrsP*** should be receiving a check within the next week. I apologize for any inconvenience MrsP*** may have experienced If MrsP*** has any further questions or concerns she may contact me direct. Sincerely,*** ***Phone: ###-###-####Fax: ###-###-####***

On 03/05/2017, Mr*** purchased the Jordan Black Corner Bed, the Renew Twin Mattress, a Twin Bunkie Board and a Twin Mattress ProtectorThe merchandise was delivered to Mr***’s residence on 03/15/2017, except for the mattress protector that was delivered on 04/22/2017.After receiving Mr
***’s complaint, I have spoken with the store Manager who has advised me that the sleep protector was out of stock until 04/20/Mr*** has been contacted and a sleep protector was delivered to Mr*** on 04/22/17.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct

On 10/06/2014, Ms*** purchased the queen adjustable bed frameMs*** picked up the merchandise on 10/10/Ms*** contacted the store and advised there were no assembly instructions, hardware or remote to operate the adjustable bedThe General Manager has ordered a new Queen
adjustable frame for MsKroesThe merchandise will be shipped from store in Parkersburg, WV which will arrive in a monthI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct

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