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Value City Furniture, Inc.

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Reviews Value City Furniture, Inc.

Value City Furniture, Inc. Reviews (1642)

On 10/29/2014, Ms*** purchased the Destin Gray Living Room Set and a Pure Promise warrantyThe merchandise was delivered to Ms***’s residence on 11/04/2014After reviewing Ms***’s complaint I have made contact with the Store Manager who has advised me that the store will be happy to
service Ms***’s merchandise I am asking that Ms*** contact the Gurnee Mills location (847-596-3029) to set up a service for her merchandise. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct

In researching this complaint, we discovered that the bed was repaired by our service technicians on January 5, \I apologize for any inconvenience Mr*** may have experienced. If Mr*** has any further questions or concerns he may contact our Customer Care Team at 888-751-
Sincerely, Brandy L***

On 01/09/2016, Ms*** purchased the Tranquil queen mattress set and the Dimora black queen bedThe merchandise was delivered to Ms***’s residence on 01/13/2016.Upon receiving Ms***’s complaint, I have confirmed with the store manager that a certified Technion has went to Ms
***’s residence and serviced her merchandise back to its manufactures standards. At this time, Ms*** is outside of her one-year manufactures warranty and all other service request must be submitted to the warranty company called Pure Promise.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***

Acceptance now if the finance company that I obtained financing fromIt has nothing to do with the workmanship and warranty of the sectional I purchase, nor the misrepresented information provided by Value CityI have defects to a sectional less than a year oldHow would a finance company resolve thatI was talked very rudely to by the management of Value CityThe wanted no part of offering me any assistance

Mrs*** has been contacted and she has chosen to accept the in store creditI have created a new order for Mrs*** and have advised her to contact me direct with any further questions or concernsI apologize for any inconvenience Mrs*** may have experienced

At this time we are able to offer an in-store credit to Ms*** in the amount of $473.59, and is valid for the next months.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct

I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I
will follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@americansignature.com

We would like to offer our deepest apologies for the trouble you had to experience This situation is not ordinary and these incidents are not typical of usWe are very serious when it comes to our client’s satisfaction and have a zero-tolerance policy in this respectWe appreciate that you
understand that mistakes sometimes happen despite the numerous checks and measuresWe are very sorry that this happened to you but rest assured it won’t happen again.If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***

On 7/18/*** *** purchased the Dimora White 5-piece queen bedroom set, as well as the Sapphire Queen mattress setThe items were delivered to her home 8/2/Because the issues with the furniture have been fixed and a new mirror has been delivered to *** ***, we are unable to
compensate past the dollars that has been returned to herIf *** *** has any further issues with any of the furniture that has been delivered to her today, please feel free to contact the store at ###-###-####I apologize for any inconvenience this may have caused *** ***If *** *** has any other questions or concerns, please feel free to contact me directlySincerely, Marian H*** Phone: ###-###-#### Fax: ###-###-#### ***

On 11/06/2016, Mrs*** purchased the Dakota Java reclining sofaThe merchandise was delivered to Mrs***’s residence on 11/10/16. After receiving Mrs***’s complaint I have spoken with the store Manager who has advised me that Mrs***’s wouldn’t be able to get a refund but she
is eligible for a reselectionI was told that Mrs*** has already visited the store and has agreed to do a reselect. I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct

I would like to apologize to Ms*** for not being provided the level of service that our store associates take pride in offering every day In researching her inquiry, I have found that Ms*** was contacted by the Assistant Manager and we were able to resolve her issues Ms
*** received delivery of her order on 09/05/2015.Ms*** continued business is so very important to usWe never want to alienate a customer due to our lack of providing the exceptional service each customer deservesWe hope to grow a lifetime relationship with Ms***. Again, we apologize for the inconvenience, and wish to thank Ms*** for taking the time to reach out to us with her concernsMs*** may call me direct with any questions or concerns in the future

On 07/08/2012, Ms*** purchased the 9-piece Chateau Emillion dining room set This merchandise was delivered to Ms***’s residence on 05/19/Ms*** also purchased the 7-year Fabric Protection Warranty which covers any accidental burns, rips, tears or stains reported within
days of the occurrence.I have attached a copy of Ms***’s Limited Lifetime warranty for further review Under the section “Finish” it states; American Signature, Incwarrants to the original purchaser for one year, the finishes on all American Signature furniture to be free from manufacturer’s defects On 03/21/2014, Ms*** called and spoke with Store Personnel regarding a scratch she had on her table top At this time, Ms*** was advised that the scratches were not covered under her Limited Lifetime Warranty by the Store.On 06/01/2015, Ms*** contacted Store Personnel again regarding the finish on her table top Ms*** was again advised that damaged done within the residence is not covered under the Limited Lifetime Warranty On 07/14/2015, Ms*** advised Store Personnel that the table was peeling from being washed as instructed Unfortunately, Ms***’s table finish warranty expired in 2013.After speaking with the General Manager, Ms*** had never reported fingernail polish remover to the store when explaining that the table was peeling Under the section “What These Warranties Do Not Cover” it states; defects incurred from spills, abuse, misuse, negligence, or accidents Damage from any type of chemicals or dyes (including but not limited to food, dyes, bleach and ammonia) are not covered Unfortunately, the chemical may have damaged the table and these damages are not covered under the warrantyI apologize that we will be unable to repair or return Ms***’s table due to non-manufacturer issues and the timeframe in which the damages were reported

The General Manager has contacted Mr*** to offer assistance and help resolve these issuesMr*** can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.comSincerely, Kedeanna Roberts Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]

I was unable to locate an invoice for Mr*** regarding his complaintIn order to investigate his complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct

On 11/26/2016, Mr*** purchased the Kingston Nutmeg 6-piece queen bedroom set and the Kingston media chestThe merchandise was delivered to Mr*** on 12/01/On 12/09/2015, Mr*** notified Store Personnel regarding a missing handle from the Kingston Nutmeg dresserMr***
was advised by Store Personnel that they would order the handle and send it to Mr*** via FedexAfter receiving MrHundley’s Revdex.com Complaint I contacted the General ManagerThe General Manager contacted Mr*** to advise that they have ordered a new Kingston Nutmeg dresserThe General Manager advised they will receive the Kingston Nutmeg dresser at the store location on 02/03/The General Manager has also advised Mr*** that he will contact him to set up deliveryI apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct

In researching this complaint, we discovered American Signature Furniture picked up the sectional from Mr*** on February 07, Mr*** was then refunded his total purchase price on February 15, Therefore, we consider this matter closed We apologize for any inconvenience Ms*** may have experienced. If Ms*** has any further questions or concerns he may contact our Customer Care Team at 888-751- Sincerely, Brandy L***

Ticket ID: CQ2OWVoice purchase and 2017Yesterday*** ***Attachments:IMG_8869.JPGIMG_8870.JPGIMG_8871.JPGIMG_8872.JPGIMG_8873.JPG

I would like to request that Mr./Ms*** submit pictures to the Revdex.com of the issues with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole.Sincerely,Jenna C***

After discussing my complaint with them we were able to resolve my concernsthank you! I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

On 10/13/2017, Mr*** purchased the Dimora Black king upholstered bed and the Pacer 72” fireplace and sound barMr*** signed a contract with AcceptanceNow to finance the furnitureThe furniture was delivered to Mr***’s residence on 10/18/2017.Mr*** signed a contract with AcceptanceNow,
so we cannot handle any complaints regarding their policies, warranties outside of the manufacturer’s warranty, or collections processingWhen a customer has signed an AcceptanceNow contract, we are only allowed to discuss the physical aspect of the furniture within the time frame that it is warrantied under the manufacturer’s warrantyPlease forward this complaint to AcceptanceNow for processing.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

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