I am rejecting this response because:
The balance is not zeroOnce the submission of payment to my account for all incurred interest is credited I will accept the resolutionThank you
On 6/20/Ms*** purchased the Natasha Plush queen mattress, and the Smart Motion queen bedframeThe items were delivered to her home on 6/23/I have been in contact with Michael R** from Rapid Response regarding Ms***’s claim, who states that he has been in contact with Ms
*** and they have come to the settlement of $to be mailed to Ms***’s addressThe check will be mailed out within 2-weeksI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H***
Value City made no offer to rectify my problem, such as offer to find me another item at a reduced rateI am now stuck with furniture and wall paint color that only matches the specific rug
On 09/16/2012, Mr*** purchased the Silverton Chocolate 4-piece sectional, Full 1-piece Bunkie board and the Landen Pillowtop King Mattress setMr*** also purchased the Multi Square Brown 5xrug and two Traditional Queen pillowsThe merchandise as delivered to Mr*** residence on
09/27/After receiving the Revdex.com complaint the General Manager contacted Mr*** to advise that he is set up for a service appointment on 12/26/If Mr*** will need to reschedule the service appointment he will need to contact the General Manager at ###-###-####I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, I agree with their decision to pick up the furniture and give me a full refund The furniture was picked up as per their response I still have not received a refund to my credit accountAlthough the furniture agreement was in MS***s name it was my credit card used which is why I filed the complaint
it was unacceptable for me to wait until May 26, until a service tech to come to my houseConsidering the length of time I have been dealing with this matter with Value City, the service tech should have schedule the appointment for Monday, May 23, 2016. As such, I installed the chair leg myself. I am done with Value City and their poor service. There are over 1,complaints listed on the Revdex.com website filed on Value CityThis speaks volumes of how their customers feel about them
After speaking with the General Manager, we have agreed to allow Ms*** to select her original merchandise and pay the discounted price Ms*** will need to visit VCF.com to select the SKU number and contact our Customer Care Team at (888) 751-to place and repurchase her merchandise I kindly ask that Ms*** advise the associate that she has filed with the Revdex.com and we agreed to discount the merchandiseWhen calling, Ms*** may reference case number ***.Sincerely,Jenna C***Phone: 888-751-Ext: 6966#Fax: 614-449-4834Jenna.C***@AmericanSignature.com
On 07/07/2016, Ms*** purchased the West Village Sofa and ChairThe merchandise was delivered to Ms***’s residence on 07/16/17. After reciving Ms***’s complaint I have contacted her directly and left a voicemail messageThe message is informing Ms*** that due to her being
in her year manufactures warranty A service has to be attempted before a replacement is given to Ms***That is Value City furniture’s company policyIf the item is beyond repairable then an exchange would be given to Ms***.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***
yet AGAIN, I seem to saying the same thing over & over......this is the 2nd time I have purchased living room furniture from Value City and have workmanship issues.....they already issued me store credit & I purchased this set of furniture April 2015. I do not want their crappie furniture.....I want them to pick up their furniture & give me credit on my Value City credit card. I will NEVER purchase furniture from them again. I want my account credited for the furniture as previously stated and they can keep their furniture.Why do I have to keep dealing with them. times in less than year I have had problems and they insist on their store credit which forces me to purchase yet again. This is a never-ending circle of displeasure on my end. This furniture that is defective as well replaced defective workmanship furniture in less than year
On 10/12/15, Mr*** purchased the Laguna Camel sofa and loveseat with consoleMr*** received his furniture on 10/27/15.The Store Manager has been contacted in regards to Mr***’s inquiry and he has made contact with him An estimate on the pricing to complete the repairs requested
is being reviewed at this timeThe Store Manager is working with the contract delivery company to ensure that Mr***’s needs are taken care of.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
In an effort to ensure that Mr***’s concerns are addressed properly, the Market Leader has been kept in the loop about everythingThe time frame for the delivery was adjusted & Mr*** has been refunded $for the inconveniences. If Mr*** has any further questions or concerns, he can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***
After receiving Ms***’s complaint I have spoken with the store Manager who has advised me that contact has already been made with Ms*** and we are not charging a delivery or 15% restocking feeA full refund will be given to Ms***The merchandise is scheduled to be picked up
this week from Ms***’s residence for a full refund or exchange. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 07/16/2014, Mr*** purchased the piece Dimora black queen bedroom set, and the Cieara Brown piece sectional All but MtNyland’s dresser was delivered to Mr***’s residence on 07/14/The dresser was later delivered to Mr***’s residence on 10/10/2014.After recivivng
Mr***’s complaint I have verified that our records are showing Mr*** has received his Dimora Dresser on 10/10/Mr*** has not made any contact with American Signature since the day of delivery to state he never received his dresserAt this time American Signature will not be refunding Mr*** for the cost of the dresser. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 2/22/16, Ms*** purchased the Lido Ivory power loveseat and chair, and the Catalina floor lampThe extended warranty was purchased for the loveseat and chairMs*** received the furniture on 3/1/16.At the request of Ms***, the furniture has been returned and a refund totaling
$2,was processed to her credit card on 4/5/16.The refund amount includes the price of the furniture and the extended warranty that was purchased.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 03/11/2014, Ms*** purchased the 5-piece Martina dinette This merchandise was delivered to Ms***’s residence on 03/22/ According to Ms***’s warranty, she is scheduled to receive service on 04/24/ I apologize for any inconvenience Ms*** may have
experienced If Ms*** has any further questions or concerns she may contact me direct
On 09/02/17, Ms*** purchased the Tacoma Duel Power Sofa and the Pacer Black 56” fireplace and Sound pacer with the Pure Promise extended warrantyThe merchandise was delivered to Ms***’s residence on 09/15/2017. Upon reviewing Ms***’s complaint, I have been assured that a new
remote has been ordered and will be delivered to Ms*** once it arrives at the store until then Ms*** is welcome to use the merchandise manuallyAlso, there is no such thing as a 12-pack warranty kitAll warranty purchases come with a 1-2pack cleaning kit. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
On 03/27/2014, Ms*** purchased the Specter counter height and regular height dining tables with chairs This merchandise was delivered to Ms***’s residence on 04/01/ Ms*** also purchased the Extended Protection Plan warranty. Unfortunately, Ms***’s
Service Plan warranty is not an insurance contract as stated in the attached document I have provided for reference In the section “Exclusions” it states that this warranty does not cover acts of nature such as fire, lightening, flood, earthquake, wind or weather Additionally, this Service Plan does not cover any or all pre-existing conditions or consequential damage While we understand Ms***’s frustrations in this time of devastation, Ms***’s damages are not covered under the Extended Protection Plan warranty and we have recommended that she contact her Insurance company regarding damages If Ms*** has any further questions or concerns she may contact me direct
On 11/22/2017, Mrs*** made her purchase at our store location in Orland Park, ILDue to multiple issues with product availability, Mrs*** was delivered a temporary sofa and love seat to use until her order was able to be delivered.We understand Mrs***’ concerns and apologize for any
inconvenience endured during this transactionMrs*** was offered a reselection and a 40% discount on new furnitureMrs*** has reselected to new furniture and is scheduled for delivery of the new furniture and pick up of the temporary sofa and love seat on 2/15/2018.If Mrs*** has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I don't have a.choice ,just lumpy mattresses for me and my son,thanks for trying to help
I am rejecting this response because:
The balance is not zeroOnce the submission of payment to my account for all incurred interest is credited I will accept the resolutionThank you
On 6/20/Ms*** purchased the Natasha Plush queen mattress, and the Smart Motion queen bedframeThe items were delivered to her home on 6/23/I have been in contact with Michael R** from Rapid Response regarding Ms***’s claim, who states that he has been in contact with Ms
*** and they have come to the settlement of $to be mailed to Ms***’s addressThe check will be mailed out within 2-weeksI apologize for any inconvenience this may have caused Ms***If Ms*** has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H***
Value City made no offer to rectify my problem, such as offer to find me another item at a reduced rateI am now stuck with furniture and wall paint color that only matches the specific rug
On 09/16/2012, Mr*** purchased the Silverton Chocolate 4-piece sectional, Full 1-piece Bunkie board and the Landen Pillowtop King Mattress setMr*** also purchased the Multi Square Brown 5xrug and two Traditional Queen pillowsThe merchandise as delivered to Mr*** residence on
09/27/After receiving the Revdex.com complaint the General Manager contacted Mr*** to advise that he is set up for a service appointment on 12/26/If Mr*** will need to reschedule the service appointment he will need to contact the General Manager at ###-###-####I apologize for any inconvenience Mr*** may have experiencedIf Mr*** has any further questions or concerns he may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, I agree with their decision to pick up the furniture and give me a full refund The furniture was picked up as per their response I still have not received a refund to my credit accountAlthough the furniture agreement was in MS***s name it was my credit card used which is why I filed the complaint
it was unacceptable for me to wait until May 26, until a service tech to come to my houseConsidering the length of time I have been dealing with this matter with Value City, the service tech should have schedule the appointment for Monday, May 23, 2016. As such, I installed the chair leg myself. I am done with Value City and their poor service. There are over 1,complaints listed on the Revdex.com website filed on Value CityThis speaks volumes of how their customers feel about them
After speaking with the General Manager, we have agreed to allow Ms*** to select her original merchandise and pay the discounted price Ms*** will need to visit VCF.com to select the SKU number and contact our Customer Care Team at (888) 751-to place and repurchase her merchandise I kindly ask that Ms*** advise the associate that she has filed with the Revdex.com and we agreed to discount the merchandiseWhen calling, Ms*** may reference case number ***.Sincerely,Jenna C***Phone: 888-751-Ext: 6966#Fax: 614-449-4834Jenna.C***@AmericanSignature.com
On 07/07/2016, Ms*** purchased the West Village Sofa and ChairThe merchandise was delivered to Ms***’s residence on 07/16/17. After reciving Ms***’s complaint I have contacted her directly and left a voicemail messageThe message is informing Ms*** that due to her being
in her year manufactures warranty A service has to be attempted before a replacement is given to Ms***That is Value City furniture’s company policyIf the item is beyond repairable then an exchange would be given to Ms***.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***
yet AGAIN, I seem to saying the same thing over & over......this is the 2nd time I have purchased living room furniture from Value City and have workmanship issues.....they already issued me store credit & I purchased this set of furniture April 2015. I do not want their crappie furniture.....I want them to pick up their furniture & give me credit on my Value City credit card. I will NEVER purchase furniture from them again. I want my account credited for the furniture as previously stated and they can keep their furniture.Why do I have to keep dealing with them. times in less than year I have had problems and they insist on their store credit which forces me to purchase yet again. This is a never-ending circle of displeasure on my end. This furniture that is defective as well replaced defective workmanship furniture in less than year
The business has reported incorrect information in thier response, but we can let the judge decide See you in court!
On 10/12/15, Mr*** purchased the Laguna Camel sofa and loveseat with consoleMr*** received his furniture on 10/27/15.The Store Manager has been contacted in regards to Mr***’s inquiry and he has made contact with him An estimate on the pricing to complete the repairs requested
is being reviewed at this timeThe Store Manager is working with the contract delivery company to ensure that Mr***’s needs are taken care of.I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
In an effort to ensure that Mr***’s concerns are addressed properly, the Market Leader has been kept in the loop about everythingThe time frame for the delivery was adjusted & Mr*** has been refunded $for the inconveniences. If Mr*** has any further questions or concerns, he can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***
After receiving Ms***’s complaint I have spoken with the store Manager who has advised me that contact has already been made with Ms*** and we are not charging a delivery or 15% restocking feeA full refund will be given to Ms***The merchandise is scheduled to be picked up
this week from Ms***’s residence for a full refund or exchange. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 07/16/2014, Mr*** purchased the piece Dimora black queen bedroom set, and the Cieara Brown piece sectional All but MtNyland’s dresser was delivered to Mr***’s residence on 07/14/The dresser was later delivered to Mr***’s residence on 10/10/2014.After recivivng
Mr***’s complaint I have verified that our records are showing Mr*** has received his Dimora Dresser on 10/10/Mr*** has not made any contact with American Signature since the day of delivery to state he never received his dresserAt this time American Signature will not be refunding Mr*** for the cost of the dresser. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
On 2/22/16, Ms*** purchased the Lido Ivory power loveseat and chair, and the Catalina floor lampThe extended warranty was purchased for the loveseat and chairMs*** received the furniture on 3/1/16.At the request of Ms***, the furniture has been returned and a refund totaling
$2,was processed to her credit card on 4/5/16.The refund amount includes the price of the furniture and the extended warranty that was purchased.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 03/11/2014, Ms*** purchased the 5-piece Martina dinette This merchandise was delivered to Ms***’s residence on 03/22/ According to Ms***’s warranty, she is scheduled to receive service on 04/24/ I apologize for any inconvenience Ms*** may have
experienced If Ms*** has any further questions or concerns she may contact me direct
On 09/02/17, Ms*** purchased the Tacoma Duel Power Sofa and the Pacer Black 56” fireplace and Sound pacer with the Pure Promise extended warrantyThe merchandise was delivered to Ms***’s residence on 09/15/2017. Upon reviewing Ms***’s complaint, I have been assured that a new
remote has been ordered and will be delivered to Ms*** once it arrives at the store until then Ms*** is welcome to use the merchandise manuallyAlso, there is no such thing as a 12-pack warranty kitAll warranty purchases come with a 1-2pack cleaning kit. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
On 03/27/2014, Ms*** purchased the Specter counter height and regular height dining tables with chairs This merchandise was delivered to Ms***’s residence on 04/01/ Ms*** also purchased the Extended Protection Plan warranty. Unfortunately, Ms***’s
Service Plan warranty is not an insurance contract as stated in the attached document I have provided for reference In the section “Exclusions” it states that this warranty does not cover acts of nature such as fire, lightening, flood, earthquake, wind or weather Additionally, this Service Plan does not cover any or all pre-existing conditions or consequential damage While we understand Ms***’s frustrations in this time of devastation, Ms***’s damages are not covered under the Extended Protection Plan warranty and we have recommended that she contact her Insurance company regarding damages If Ms*** has any further questions or concerns she may contact me direct
On 11/22/2017, Mrs*** made her purchase at our store location in Orland Park, ILDue to multiple issues with product availability, Mrs*** was delivered a temporary sofa and love seat to use until her order was able to be delivered.We understand Mrs***’ concerns and apologize for any
inconvenience endured during this transactionMrs*** was offered a reselection and a 40% discount on new furnitureMrs*** has reselected to new furniture and is scheduled for delivery of the new furniture and pick up of the temporary sofa and love seat on 2/15/2018.If Mrs*** has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I don't have a.choice ,just lumpy mattresses for me and my son,thanks for trying to help