On 10/1/Ms*** purchased a Jazz Ebony sofa, and the 2-piece Jazz Ebony sectionalThe items were delivered to her residence on 10/4/I have spoken to the store Manager who is requesting photos of the affected merchandisePlease include four well-lit photos of the damage, and one photo
of each piece in its entiretyOnce the photos are submitted, we will review them and come back with a resolutionI apologize for any inconvenience this may have caused Ms***If Ms*** has any further questions, she may contact her local store at ###-###-####Sincerely, Marian H***
I apologize, my calculations were very wrongValue City Furniture can offer Ms*** an in-store credit for $That is offering 40% of her original purchase plus the amount of the year warrantyMs*** would have days to use credit and would be responsible for a new delivery cost At the time of new delivery Ms***’s current furniture would be picked up and be replaced with the new furniture.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely, Karema H***Phone: 888-751-8552Fax: 614-449-4834Karema.H***@AmericanSignature.com
I reviewed the response made by the business in reference to complaint ID ***, I agree with their decision to pick up the furniture and give me a full refund The furniture was picked up as per their response I still have not received a refund to my credit accountAlthough the furniture agreement was in MS***s name it was my credit card used which is why I filed the complaint
I was unable to locate an invoice for Mr*** regarding his complaintI have searched by the phone number and name givenThe most recent order located was through store Cheasepeake, VA in “2009”In order to investigate his complaint further, I will need additional informationName on
Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct
On 10/06/2014, Ms*** purchased the queen adjustable bed frameMs*** picked up the merchandise on 10/10/Ms*** contacted the store and advised there were no assembly instructions, hardware or remote to operate the adjustable bedThe General Manager has ordered a new Queen
adjustable frame for MsKroesThe merchandise will be shipped from store in Parkersburg, WV which will arrive in a monthI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 11/22/2017, Mrs*** made her purchase at our store location in Orland Park, ILDue to multiple issues with product availability, Mrs*** was delivered a temporary sofa and love seat to use until her order was able to be delivered.We understand Mrs***’ concerns and apologize for any
inconvenience endured during this transactionMrs*** was offered a reselection and a 40% discount on new furnitureMrs*** has reselected to new furniture and is scheduled for delivery of the new furniture and pick up of the temporary sofa and love seat on 2/15/2018.If Mrs*** has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
yet AGAIN, I seem to saying the same thing over & over......this is the 2nd time I have purchased living room furniture from Value City and have workmanship issues.....they already issued me store credit & I purchased this set of furniture April 2015. I do not want their crappie furniture.....I want them to pick up their furniture & give me credit on my Value City credit card. I will NEVER purchase furniture from them again. I want my account credited for the furniture as previously stated and they can keep their furniture.Why do I have to keep dealing with them. times in less than year I have had problems and they insist on their store credit which forces me to purchase yet again. This is a never-ending circle of displeasure on my end. This furniture that is defective as well replaced defective workmanship furniture in less than year
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I don't have a.choice ,just lumpy mattresses for me and my son,thanks for trying to help
After speaking with the General Manager, we have agreed to allow Ms*** to select her original merchandise and pay the discounted price Ms*** will need to visit VCF.com to select the SKU number and contact our Customer Care Team at (888) 751-to place and repurchase her merchandise I kindly ask that Ms*** advise the associate that she has filed with the Revdex.com and we agreed to discount the merchandiseWhen calling, Ms*** may reference case number ***.Sincerely,Jenna C***Phone: 888-751-Ext: 6966#Fax: 614-449-4834Jenna.C***@AmericanSignature.com
On 2/22/16, Ms*** purchased the Lido Ivory power loveseat and chair, and the Catalina floor lampThe extended warranty was purchased for the loveseat and chairMs*** received the furniture on 3/1/16.At the request of Ms***, the furniture has been returned and a refund totaling
$2,was processed to her credit card on 4/5/16.The refund amount includes the price of the furniture and the extended warranty that was purchased.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
In an effort to ensure that Mr***’s concerns are addressed properly, the Market Leader has been kept in the loop about everythingThe time frame for the delivery was adjusted & Mr*** has been refunded $for the inconveniences. If Mr*** has any further questions or concerns, he can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***
On 10/29/2014, Ms*** purchased the Destin Gray Living Room Set and a Pure Promise warrantyThe merchandise was delivered to Ms***’s residence on 11/04/2014After reviewing Ms***’s complaint I have made contact with the Store Manager who has advised me that the store will be happy to
service Ms***’s merchandise I am asking that Ms*** contact the Gurnee Mills location (847-596-3029) to set up a service for her merchandise. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 01/09/2016, Ms*** purchased the Tranquil queen mattress set and the Dimora black queen bedThe merchandise was delivered to Ms***’s residence on 01/13/2016.Upon receiving Ms***’s complaint, I have confirmed with the store manager that a certified Technion has went to Ms
***’s residence and serviced her merchandise back to its manufactures standards. At this time, Ms*** is outside of her one-year manufactures warranty and all other service request must be submitted to the warranty company called Pure Promise.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***
On 09/02/17, Ms*** purchased the Tacoma Duel Power Sofa and the Pacer Black 56” fireplace and Sound pacer with the Pure Promise extended warrantyThe merchandise was delivered to Ms***’s residence on 09/15/2017. Upon reviewing Ms***’s complaint, I have been assured that a new
remote has been ordered and will be delivered to Ms*** once it arrives at the store until then Ms*** is welcome to use the merchandise manuallyAlso, there is no such thing as a 12-pack warranty kitAll warranty purchases come with a 1-2pack cleaning kit. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
On 07/16/2014, Mr*** purchased the piece Dimora black queen bedroom set, and the Cieara Brown piece sectional All but MtNyland’s dresser was delivered to Mr***’s residence on 07/14/The dresser was later delivered to Mr***’s residence on 10/10/2014.After recivivng
Mr***’s complaint I have verified that our records are showing Mr*** has received his Dimora Dresser on 10/10/Mr*** has not made any contact with American Signature since the day of delivery to state he never received his dresserAt this time American Signature will not be refunding Mr*** for the cost of the dresser. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
it was unacceptable for me to wait until May 26, until a service tech to come to my houseConsidering the length of time I have been dealing with this matter with Value City, the service tech should have schedule the appointment for Monday, May 23, 2016. As such, I installed the chair leg myself. I am done with Value City and their poor service. There are over 1,complaints listed on the Revdex.com website filed on Value CityThis speaks volumes of how their customers feel about them
On 03/11/2014, Ms*** purchased the 5-piece Martina dinette This merchandise was delivered to Ms***’s residence on 03/22/ According to Ms***’s warranty, she is scheduled to receive service on 04/24/ I apologize for any inconvenience Ms*** may have
experienced If Ms*** has any further questions or concerns she may contact me direct
After receiving Ms***’s complaint I have spoken with the store Manager who has advised me that contact has already been made with Ms*** and we are not charging a delivery or 15% restocking feeA full refund will be given to Ms***The merchandise is scheduled to be picked up
this week from Ms***’s residence for a full refund or exchange. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Acceptance now if the finance company that I obtained financing fromIt has nothing to do with the workmanship and warranty of the sectional I purchase, nor the misrepresented information provided by Value CityI have defects to a sectional less than a year oldHow would a finance company resolve thatI was talked very rudely to by the management of Value CityThe wanted no part of offering me any assistance
On 10/1/Ms*** purchased a Jazz Ebony sofa, and the 2-piece Jazz Ebony sectionalThe items were delivered to her residence on 10/4/I have spoken to the store Manager who is requesting photos of the affected merchandisePlease include four well-lit photos of the damage, and one photo
of each piece in its entiretyOnce the photos are submitted, we will review them and come back with a resolutionI apologize for any inconvenience this may have caused Ms***If Ms*** has any further questions, she may contact her local store at ###-###-####Sincerely, Marian H***
I apologize, my calculations were very wrongValue City Furniture can offer Ms*** an in-store credit for $That is offering 40% of her original purchase plus the amount of the year warrantyMs*** would have days to use credit and would be responsible for a new delivery cost At the time of new delivery Ms***’s current furniture would be picked up and be replaced with the new furniture.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely, Karema H***Phone: 888-751-8552Fax: 614-449-4834Karema.H***@AmericanSignature.com
I reviewed the response made by the business in reference to complaint ID ***, I agree with their decision to pick up the furniture and give me a full refund The furniture was picked up as per their response I still have not received a refund to my credit accountAlthough the furniture agreement was in MS***s name it was my credit card used which is why I filed the complaint
I was unable to locate an invoice for Mr*** regarding his complaintI have searched by the phone number and name givenThe most recent order located was through store Cheasepeake, VA in “2009”In order to investigate his complaint further, I will need additional informationName on
Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Mr*** has any further questions or concerns he may contact me direct
On 10/06/2014, Ms*** purchased the queen adjustable bed frameMs*** picked up the merchandise on 10/10/Ms*** contacted the store and advised there were no assembly instructions, hardware or remote to operate the adjustable bedThe General Manager has ordered a new Queen
adjustable frame for MsKroesThe merchandise will be shipped from store in Parkersburg, WV which will arrive in a monthI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 11/22/2017, Mrs*** made her purchase at our store location in Orland Park, ILDue to multiple issues with product availability, Mrs*** was delivered a temporary sofa and love seat to use until her order was able to be delivered.We understand Mrs***’ concerns and apologize for any
inconvenience endured during this transactionMrs*** was offered a reselection and a 40% discount on new furnitureMrs*** has reselected to new furniture and is scheduled for delivery of the new furniture and pick up of the temporary sofa and love seat on 2/15/2018.If Mrs*** has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
yet AGAIN, I seem to saying the same thing over & over......this is the 2nd time I have purchased living room furniture from Value City and have workmanship issues.....they already issued me store credit & I purchased this set of furniture April 2015. I do not want their crappie furniture.....I want them to pick up their furniture & give me credit on my Value City credit card. I will NEVER purchase furniture from them again. I want my account credited for the furniture as previously stated and they can keep their furniture.Why do I have to keep dealing with them. times in less than year I have had problems and they insist on their store credit which forces me to purchase yet again. This is a never-ending circle of displeasure on my end. This furniture that is defective as well replaced defective workmanship furniture in less than year
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I don't have a.choice ,just lumpy mattresses for me and my son,thanks for trying to help
After speaking with the General Manager, we have agreed to allow Ms*** to select her original merchandise and pay the discounted price Ms*** will need to visit VCF.com to select the SKU number and contact our Customer Care Team at (888) 751-to place and repurchase her merchandise I kindly ask that Ms*** advise the associate that she has filed with the Revdex.com and we agreed to discount the merchandiseWhen calling, Ms*** may reference case number ***.Sincerely,Jenna C***Phone: 888-751-Ext: 6966#Fax: 614-449-4834Jenna.C***@AmericanSignature.com
On 2/22/16, Ms*** purchased the Lido Ivory power loveseat and chair, and the Catalina floor lampThe extended warranty was purchased for the loveseat and chairMs*** received the furniture on 3/1/16.At the request of Ms***, the furniture has been returned and a refund totaling
$2,was processed to her credit card on 4/5/16.The refund amount includes the price of the furniture and the extended warranty that was purchased.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
The business has reported incorrect information in thier response, but we can let the judge decide See you in court!
In an effort to ensure that Mr***’s concerns are addressed properly, the Market Leader has been kept in the loop about everythingThe time frame for the delivery was adjusted & Mr*** has been refunded $for the inconveniences. If Mr*** has any further questions or concerns, he can contact Customer Care at 1/888-751-8552.Sincerely,Ashley H***
On 10/29/2014, Ms*** purchased the Destin Gray Living Room Set and a Pure Promise warrantyThe merchandise was delivered to Ms***’s residence on 11/04/2014After reviewing Ms***’s complaint I have made contact with the Store Manager who has advised me that the store will be happy to
service Ms***’s merchandise I am asking that Ms*** contact the Gurnee Mills location (847-596-3029) to set up a service for her merchandise. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 01/09/2016, Ms*** purchased the Tranquil queen mattress set and the Dimora black queen bedThe merchandise was delivered to Ms***’s residence on 01/13/2016.Upon receiving Ms***’s complaint, I have confirmed with the store manager that a certified Technion has went to Ms
***’s residence and serviced her merchandise back to its manufactures standards. At this time, Ms*** is outside of her one-year manufactures warranty and all other service request must be submitted to the warranty company called Pure Promise.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***
On 09/02/17, Ms*** purchased the Tacoma Duel Power Sofa and the Pacer Black 56” fireplace and Sound pacer with the Pure Promise extended warrantyThe merchandise was delivered to Ms***’s residence on 09/15/2017. Upon reviewing Ms***’s complaint, I have been assured that a new
remote has been ordered and will be delivered to Ms*** once it arrives at the store until then Ms*** is welcome to use the merchandise manuallyAlso, there is no such thing as a 12-pack warranty kitAll warranty purchases come with a 1-2pack cleaning kit. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
On 07/16/2014, Mr*** purchased the piece Dimora black queen bedroom set, and the Cieara Brown piece sectional All but MtNyland’s dresser was delivered to Mr***’s residence on 07/14/The dresser was later delivered to Mr***’s residence on 10/10/2014.After recivivng
Mr***’s complaint I have verified that our records are showing Mr*** has received his Dimora Dresser on 10/10/Mr*** has not made any contact with American Signature since the day of delivery to state he never received his dresserAt this time American Signature will not be refunding Mr*** for the cost of the dresser. I apologize for any inconvenience Mr*** may have experienced If Mr*** has any further questions or concerns he may contact me direct
it was unacceptable for me to wait until May 26, until a service tech to come to my houseConsidering the length of time I have been dealing with this matter with Value City, the service tech should have schedule the appointment for Monday, May 23, 2016. As such, I installed the chair leg myself. I am done with Value City and their poor service. There are over 1,complaints listed on the Revdex.com website filed on Value CityThis speaks volumes of how their customers feel about them
On 03/11/2014, Ms*** purchased the 5-piece Martina dinette This merchandise was delivered to Ms***’s residence on 03/22/ According to Ms***’s warranty, she is scheduled to receive service on 04/24/ I apologize for any inconvenience Ms*** may have
experienced If Ms*** has any further questions or concerns she may contact me direct
After receiving Ms***’s complaint I have spoken with the store Manager who has advised me that contact has already been made with Ms*** and we are not charging a delivery or 15% restocking feeA full refund will be given to Ms***The merchandise is scheduled to be picked up
this week from Ms***’s residence for a full refund or exchange. I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
Acceptance now if the finance company that I obtained financing fromIt has nothing to do with the workmanship and warranty of the sectional I purchase, nor the misrepresented information provided by Value CityI have defects to a sectional less than a year oldHow would a finance company resolve thatI was talked very rudely to by the management of Value CityThe wanted no part of offering me any assistance